Do you enjoy turning ideas into engaging content that people actually want to watch, share, and talk about? Are you comfortable taking a concept and bringing it to life yourself,  from scripting to filming, editing, designing visuals, and producing short-form videos? Do you follow social media trends closely and understand what resonates with young audiences online? Are you someone who enjoys experimenting with different formats, tools, and creative styles to produce content quickly and consistently? 

If you're excited about creating high-impact content that helps inspire and educate the next generation of talent in Africa, this role might be for you.

About ALX Africa

ALX Africa, a non-profit organisation under the ALX Foundation, is dedicated to unlocking the potential of Africa's digital future. Formerly part of Sand Tech Holdings, we've embarked on an independent journey to provide world-class tech skills training and career acceleration programmes. Our mission is to bridge the digital divide, upskill and re-skill talent, and create a generation of innovative leaders. By 2030, we aim to empower 2 million Africans to secure sustainable tech careers.

With hubs in 8 cities across Africa and counting, we provide safe access to quality learning and a dedicated network of expert instructors. Our innovative programmes equip learners with the practical skills and knowledge needed to succeed in today's rapidly evolving tech industry. Through a combination of rigorous coursework, industry partnerships, and hands-on projects, we prepare our students for in-demand roles in software engineering, data science, and cybersecurity.

We achieve this by:

• Providing young professionals with access to the most in-demand tech skills that will power the future.
• Empowering the next generation of technology innovators, entrepreneurs, and business leaders through challenging, real-world coursework.
• Building a lifelong, impactful community of tech professionals that support them at all stages of their career journey. 

Our impact thus far:

• 347k+ graduates since 2020
• 257k youth in work
• 31k youth starting own ventures
• 60k youth in jobs created by entrepreneurs

Visit our website www.alxafrica.com to learn more about our digital revolution.

Role Summary

The Content Development Specialist will support the creation and execution of ALX Egypt’s marketing and social media content. Working closely with the Marketing Manager, the role focuses on producing high-quality multimedia content that supports marketing campaigns, community storytelling, and program promotion. The role requires a hands-on creator who can independently produce digital assets including short-form videos, social media visuals, and occasional print-ready materials such as event collateral and flyers. The ideal candidate combines strong storytelling instincts with practical production skills and is comfortable executing content from concept to final output.

Specific Responsibilities

• Lead the end-to-end development and production of content for ALX Egypt’s marketing campaigns, community initiatives, and program promotion across social and digital platforms. 
• Produce platform-relevant content for channels such as Instagram, TikTok, LinkedIn, and YouTube, including short-form videos, social media visuals, carousels, simple motion content, and occasional print-ready materials that support campaign and brand needs.
• Work closely with the marketing team to translate campaign goals into engaging creative content.
• Capture and develop community-driven content, including learner stories, testimonials, and event highlights.
• Stay up to date with social media trends, digital storytelling formats, and new content creation tools.
• Support content capture and production during events, workshops, and community activities when needed.
• Ensure all content aligns with ALX brand guidelines and messaging.

Skill Requirements - Essential

• 5+ years of experience in content creation, digital media, or creative marketing roles.
• Strong hands-on skills in video production and editing.
• Experience filming and producing short-form social media videos.
• Proficiency with video editing tools such as Premiere Pro, CapCut, or similar platforms.
• Ability to create graphic design assets using tools such as Canva, Figma, or Adobe Creative Suite.
• Understanding of social media trends and content formats across Instagram, TikTok, and LinkedIn.
• Strong storytelling and scriptwriting skills.
• Ability to work independently and execute creative ideas from concept to final output.
• Strong organizational skills and ability to manage multiple content projects simultaneously.
• Ability to adapt global messaging to resonate with local audiences.

Skill Requirements - Preferable

• Experience creating motion graphics or animated social media content.
• Photography or videography experience using mobile production setups.
• Experience working with AI tools for content creation.
• Experience producing marketing content for education, tech, or youth-focused brands.
• Understanding of performance marketing and ad creatives.
• Experience supporting social media campaigns that drive engagement or conversions.

Person Specification/Attributes

• Courage: Willingness to speak up, challenge the status quo, and embrace new challenges.
• Humility: Openness to learning, seeking help when needed, and a focus on serving others.
• Adventure: A passion for setting ambitious goals, tackling difficult tasks, and finding joy in the journey.
• Initiative: Proactive problem-solving, a sense of ownership, and a willingness to go above and beyond.
• Resilience: The ability to bounce back from setbacks, persevere through challenges, and emerge stronger.

Employment Type

This role is full-time.

Due to the considerable amount of virtual working and interaction with colleagues and customers in different physical locations internationally, it is essential that the successful applicant has the drive and ethic to succeed working in small teams physically but in larger efforts virtually. Self-drive to communicate constantly using web collaboration and video conferencing is essential. As an employee, you will be encouraged to continually develop your capability & attain certifications to reflect your growth as an individual.

RAPP Dubai is looking for a Community Manager (Executive) to join our award-winning Experience Strategy team.

WHO WE ARE:

We are RAPP – world leaders in activating growth with precision and empathy at scale.

As a global, next-generation precision marketing agency we leverage data, creativity, technology, and empathy to foster client growth. We champion individuality in the marketing solutions we create, and in our workplace. We fight for solutions that adapt to the individual’s needs, beliefs, behaviors, and aspirations.

We foster an inclusive workplace that emphasizes personal well-being.

HOW WE DO IT:

At RAPP, our fearless superconnectors help to create value from personal brand experiences by focusing on three key areas: connected data, connected content and connected decisioning.

Our data analysts identify who that person is, our strategists understand what they want, and our award-winning technologists and creatives know how to deliver it – ensuring we’re able to activate authentic customer connections for our clients.

Part of Omnicom’s Precision Marketing Group, RAPP is comprised of 2,000+ creatives, technologists, strategists, and data and marketing scientists across 15+ global markets.

YOUR ROLE:

RAPP MENA is seeking a Community Manager (Executive) to support day-to-day community management and social customer support across multiple social platforms for a large enterprise account. The role is responsible for managing high-volume brand interactions, supporting always-on and campaign activity, and delivering timely, on-brand responses aligned with agreed SLAs, governance, and client standards.

This role requires bilingual communication skills (Arabic & English) and the ability to operate within a structured, SLA-driven environment.

YOUR RESPONSIBILITIES:

• Manage daily community engagement and social customer support across assigned platforms
• Respond to comments, direct messages, and customer queries in line with agreed SLAs, tone of voice, and escalation protocols
• Moderate conversations, identify risks, complaints, or sensitive issues, and escalate where required
• Support always-on social activity and campaign launches with timely, real-time engagement
• Coordinate with internal social, content, and account teams to resolve customer issues
• Track recurring questions, sentiment, and emerging community trends, sharing insights with relevant teams
• Follow defined governance processes, approval workflows, and platform best practices
• Ensure consistent quality, accuracy, and responsiveness across all community interactions

REQUIRED SKILLS:

• 1–3 years’ experience in community management, social media, or social customer support roles
• Experience supporting enterprise or high-volume accounts
• Strong understanding of major social platforms and customer engagement best practices
• Written communication skills (Arabic required; English essential)
• Comfortable managing customer-facing interactions in a structured, process-driven environment
• Organized, reliable, and able to work independently within defined SLAs and workflows
• Hands-on experience using community management, moderation, or social support tools
  (e.g. Sprinklr, Sprout Social, Emplify, or similar platforms)
• Ability to adapt quickly to new tools and reporting workflows used by the agency or client

Our Hybrid Work Model:

RAPP's current hybrid model is designed to enable in-person connections and collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from home two days per week, if we'd like.

NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.