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Sr. Account Director
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Who We Are:
We are a tech-enabled growth firm–at the intersection of marketing, consulting & data intelligence–igniting revenue and brand recognition for leading and emerging companies around the world. As a people-first firm, we value diversity in backgrounds and experiences. We strongly believe our people and culture are key to our success. Our vision is to be recognized as the most valued and respected private growth marketing firm in the world–with a scalable brand, culture and services. Our mission is to power the relentless pursuit of growth and redefine what’s possible through a team of growth-obsessed experts who demand innovation and results - driven by integrity, autonomy, and grit.
As a full-service growth marketing firm, we offer best-in-class services including: SEO, Content Marketing, Paid Media, Social Media Marketing, Programmatic + CTV, Public Relations, Influencer Marketing, Email + SMS, Conversion Rate Optimization, Retail Marketing, and Creative. Here at Power Digital, we are hyper-focused on helping brands drive revenue growth and brand recognition, ultimately driving irrefutable value for our clients.
At the heart of Power Digital is our proprietary technology, nova, which analyzes businesses through first-party data, simplifying investment planning for marketing and diligence in M&A––putting marketers in a strategic seat at the table––and providing value in unparalleled ways.
Managing billions in media, our dynamic team––of consultative marketers, creatives, analysts and technologists––challenge traditional ways of planning and measurement through meticulous testing and data science across each milestone of the customer journey.
***Proficiency in spoken and written English at an advanced level is required for this role.
A day in the life:
As a Senior Account Director, you’ll be responsible for working with clients in the Healthcare division. You will have a broad and varied background with hands-on experience across many digital marketing channels and tools. This role will work to drive performance through integrated marketing tactics across paid, owned and earned channels. As a seasoned business consultant, the Senior Account Director will guide and counsel clients on how marketing tactics can drive business outcomes. The Senior Account Director will manage direct reports and lead cross-functional account teams of highly-talented marketers by working closely to optimize their efforts and provide strategic guidance. In collaboration with Account Managers, they will spearhead service expansions, manage media, craft testing roadmaps and lead tactical pivots when necessary. Additionally, you will demonstrate exceptional leadership by gaining trust and providing unmatched strategic insight to their cross-functional account teams. Within the Client Services department, the Senior Account Director will also be responsible for leading key initiatives within the team such as talent acquisition, training or product quality. This is an exciting role for a seasoned digital marketer seeking an opportunity to lead innovative, growth-oriented marketing campaigns.
Responsibilities:
- Client-centric Communication: Establishes a strong relationship with client key decision makers by hosting monthly one-on-one check-ins to review holistic business performance, gauge sentiment, solicit feedback and share additional opportunities to support the business goals
- Marketing Strategy: Leads the cross-functional account teams with a comprehensive strategy across paid, owned and earned channels to meet or exceed client business objectives; Demonstrates proficiency in cross-channel media planning and testing roadmaps, including the connection of a client’s product, audience and media
- Client Performance & Results: Ensures that at least 75% of their client roster is hitting their goals/forecast targets within the partnership.
- Data-driven Insights: Leverages data and analytics, such as first-party data tools like Google Analytics and Looker Studio, to identify strategic opportunities; Translates learnings into clear and concise reporting with actionable next steps
- Measurement Frameworks: Uses overlapping datasets to find the truth and make better marketing decisions; Prioritizes business metrics to guide strategy and budgets; Leverages platform or attribution metrics to inform tactical daily optimizations; Uses incrementality to validate when needed
- Team Coaching and Development: Leads by example and practices servant leadership; Delivers timely, specific feedback to team members to up-level business acumen and connect the marketing objectives to business objectives
- Existing Account Manager Support: Shadows and provides coaching and feedback to new hires within the first 90 days and/or existing Account Managers to ensure high product quality and assist in coaching any skill gaps
- Client Portfolio: Manages a diverse set of clients totaling with specific target monthly recurring revenue
- Client Retention: Leads the contract renewal strategy by following the established client renewal process and timelines. Takes a proactive approach to the process, beginning at least 90 days in advance of the contract expiration date by preparing the presentation and proposal development alongside the Account Manager to extend client partnerships. Reviews and analyzes client contracts on a regular basis to ensure goals are on target
- Service Expansions: Works with the Account Manager and the internal account team to identify additional strategies to improve performance and expand client partnerships.
- Own the strategic coaching and development of Account Managers and Resource Team leads, ensuring teams can independently connect channel execution to client business outcomes and confidently lead client conversations
- Elevate client-facing excellence across accounts, coaching teams on storytelling, executive presence, and emotional intelligence to deliver clear, polished recommendations
- Scale team capability and consistency, developing AMs as strategic leaders, reinforcing shared expectations across accounts, and balancing client demands with team capacity to drive sustainable performance.
- Department Operations: Plays an active role in supporting key department initiatives such as recruitment, staffing, training, onboarding and more
- Specialty Focus Area: Identifies a focus area within the department that aligns with the individual’s skill set; Creates a roadmap alongside the Account Manager to enhance and optimize that focus area (e.g., Training, Reporting, Talent Acquisition)
- Responsible for other tasks and projects as assigned by Client Services department leadership, as needed
- Employ AI technologies to enhance and optimize business processes
Role Requirements:
- Bachelor's Degree in Marketing, Communication or related discipline
- 10+ years cross-channel digital marketing experience, including: strategic planning, consumer insights, digital integration and client services, ideally in a digital or media agency
- Proven track record of delivering high customer satisfaction scores through NPS or similar retention metrics
- Strong understanding of paid media, particularly Google Ads and Meta Ads
- Working knowledge of SEO, Analytics, and Creative workflows and deliverables
- Experience speaking to business-level metrics such as LTV:CAC, ROAS, etc.
- Proficiency in establishing goals for clients and validating forecast scenarios to show a path to goal
- Campaign leadership skills for end-to-end campaign development including strategy, segmentation, targeting, etc. in a multi-channel environment
- Ability to quickly build rapport and develop relationships with executive-level points of contact
- Desire to work in a role that functions as both a marketing consultant and a business consultant for clients
- Highly dependable individual who thrives in a fast-paced environment and is a self-starter; Emanates high energy and a positive attitude
- Entrepreneurial spirit with a passion for problem-solving, continued learning and personal growth
Key Performance Indicators (KPIs)
- Division ETCR or Expansion to Churn Ratio (as established quarterly)
- Division Team Retention Rate of 90%+
- Client Retention Rate of Book of 96%+
- Deliverable timeliness: 95% on time delivery
- NPS for Account Director Portfolio (8 or above)
- MRR: $100k+ monthly revenue
Most Important Things (MITs)
- Team Coaching and Development
- Marketing Strategy, Development and Execution
- Client Retention and Client Revenue Growth
Benefits & Perks:
- Base salary paid in USD + commission opportunities
- Unlimited Time Off available on day one
- Fully flex work environment: full-remote, in-office, or hybrid
- Healthcare stipend: $50/month to support your healthcare or insurance costs
- National Holidays + 2 Mental Health Recharge Days per year
- Unlimited opportunities for growth & leadership within a rapidly growing firm
- Ongoing employee development programs for personal and professional growth (Hedgehog and Vital 5s)
- Quarterly awards including prize money and recognition for outstanding performance
- Opportunities to be involved in company DEI initiatives
Power Digital’s people and culture are at the core of our success, which is why diversity in our team’s backgrounds and experiences are paramount. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, and backgrounds, who strive to make an impact inside and outside of the workplace. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employees' points of view are key to our success, and inclusion is everyone's responsibility.
Please be aware of fictitious job openings, consulting engagements, solicitations, or employment offers from suspicious sources. These engagements may be an attempt to obtain private information, or to induce you to pay a fee for services related to recruitment or training. Power Digital does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted on our careers page at https://powerdigitalmarketing.com/company/careers/. If you have any doubts about the authenticity of any messaging behalf of Power Digital, please send us an email at recruiting@powerdigital.com before taking any further action in relation to the correspondence.
Ready to apply?
Apply to Power Digital
Senior Experience Designer (Product & Design Platform) - Advanced English
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Thoughtworks is a pioneer in integrating experience design with agile software delivery. Our designers work as part of multi-disciplinary teams that balance the thinking required to understand complex problems with the discipline needed to get high-quality working software into the hands of our clients and customers. Designers at Thoughtworks creatively solve the right problems. We work collaboratively to deliver bespoke software and take on the most challenging problems our clients have.
Job responsibilities
- Play an active role in the delivery and design of technology projects, developing and evolving digital products and services within complex ecosystems
- Collaborate with small, cross-functional teams to create a wide range of experience design deliverables including journey maps, service blueprints, prototypes at multiple fidelity levels, and design systems
- Contribute to the evolution of Design Platforms and Design Systems, connecting design decisions to product and engineering strategy
- Work in close collaboration with engineering teams, understanding technical trade-offs and operating comfortably in agile delivery contexts
- Lead discovery and research activities, translating findings into concrete product and platform-level decisions — not just research outputs
- Facilitate workshops and develop design strategies that connect user insights to business and product direction
- Balance client and Thoughtworker expectations by clearly communicating experience design deliverables and managing scope and risk
- Support less-experienced designers and contribute to the broader design community at Thoughtworks
Job qualifications
Technical skills
- Demonstrated hands-on experience across the full design cycle: discovery, prototyping, and delivery — not just one phase
- Prototyping at multiple fidelity levels is a core part of your practice, not an occasional activity
- Experience contributing to or working with Design Systems or Design Platforms in a product context
- Comfortable leading and advising research activities, employing methods such as contextual inquiry, moderated interviews, usability testing, and experiments
- Ability to connect research insights to product decisions and clearly articulate the why behind your design choices
- Systemic thinking: you can reason about how design decisions scale across teams, products, or journeys
- Advanced English and Spanish are required (both non-negotiable given the client and team context)
Professional skills
- You bring a collaborative, practical approach to design and thrive in cross-functional teams alongside product managers and engineers
- Strong communicator who can present findings and design rationale to both technical and non-technical stakeholders
- You understand stakeholder management and can build trust with clients throughout a project
- A passion for contributing to the experience design community at Thoughtworks
- We would love it if you shared a portfolio link that showcases your expertise in Digital products - Web and Mobile. Enterprise / SaaS Experience in your field is essential.
If you have most but not all of the skills we ask for, don’t worry! You don't have to check all the boxes. Feel free to apply!
Other things to know
Learning & Development (L&D)
There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.
Benefits
We offer thoughtful, well-rounded benefits to support your personal and professional development goals and your health and well being. Benefits packages are periodically reviewed to provide the best work experience, ensuring everyone is supported on their journey with us.
Some of the perks you will enjoy while working with us are:
- Enjoy a flexible benefits budget (restaurants/public transport/nursery/health insurance)
- Keep growing thanks to Learning budget
- Enjoy 2 days extra days off per year for learning
- Take care of your mental well-being thanks to our budget
- Get a work from home budget
- Team outing budget
- Business trips will be stress free thanks to travel insurance
- Enjoy working in an international, diverse and inclusive environment
Our contribution to the Tech community
Our job is to foster a vibrant community where technologists from all walks of life come together to build solutions that look past the obvious. One of the ways we do this is through our Technology Podcast.
About Thoughtworks
Thoughtworks is a global technology consultancy that integrates strategy, design and engineering to drive digital innovation. For 30+ years, our clients have trusted our autonomous teams to build solutions that look past the obvious. Here, computer science grads come together with seasoned technologists, self-taught developers, midlife career changers and more to learn from and challenge each other. Career journeys flourish with the strength of our cultivation culture, which has won numerous awards around the world.
Join Thoughtworks and thrive. Together, our extra curiosity, innovation, passion and dedication overcomes ordinary.
We work remotely from all around Spain. Check out where our Thoughtworkers are based in the country.
#LI-SPAIN
Ready to apply?
Apply to Thoughtworks
Senior Experience Designer (Product & Design Platform) - Advanced English
Share this job
Thoughtworks is a pioneer in integrating experience design with agile software delivery. Our designers work as part of multi-disciplinary teams that balance the thinking required to understand complex problems with the discipline needed to get high-quality working software into the hands of our clients and customers. Designers at Thoughtworks creatively solve the right problems. We work collaboratively to deliver bespoke software and take on the most challenging problems our clients have.
Job responsibilities
- Play an active role in the delivery and design of technology projects, developing and evolving digital products and services within complex ecosystems
- Collaborate with small, cross-functional teams to create a wide range of experience design deliverables including journey maps, service blueprints, prototypes at multiple fidelity levels, and design systems
- Contribute to the evolution of Design Platforms and Design Systems, connecting design decisions to product and engineering strategy
- Work in close collaboration with engineering teams, understanding technical trade-offs and operating comfortably in agile delivery contexts
- Lead discovery and research activities, translating findings into concrete product and platform-level decisions — not just research outputs
- Facilitate workshops and develop design strategies that connect user insights to business and product direction
- Balance client and Thoughtworker expectations by clearly communicating experience design deliverables and managing scope and risk
- Support less-experienced designers and contribute to the broader design community at Thoughtworks
Job qualifications
Technical skills
- Demonstrated hands-on experience across the full design cycle: discovery, prototyping, and delivery — not just one phase
- Prototyping at multiple fidelity levels is a core part of your practice, not an occasional activity
- Experience contributing to or working with Design Systems or Design Platforms in a product context
- Comfortable leading and advising research activities, employing methods such as contextual inquiry, moderated interviews, usability testing, and experiments
- Ability to connect research insights to product decisions and clearly articulate the why behind your design choices
- Systemic thinking: you can reason about how design decisions scale across teams, products, or journeys
- Advanced English and Spanish are required (both non-negotiable given the client and team context)
Professional skills
- You bring a collaborative, practical approach to design and thrive in cross-functional teams alongside product managers and engineers
- Strong communicator who can present findings and design rationale to both technical and non-technical stakeholders
- You understand stakeholder management and can build trust with clients throughout a project
- A passion for contributing to the experience design community at Thoughtworks
- We would love it if you shared a portfolio link that showcases your expertise in Digital products - Web and Mobile. Enterprise / SaaS Experience in your field is essential.
If you have most but not all of the skills we ask for, don’t worry! You don't have to check all the boxes. Feel free to apply!
Other things to know
Learning & Development (L&D)
There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.
Benefits
We offer thoughtful, well-rounded benefits to support your personal and professional development goals and your health and well being. Benefits packages are periodically reviewed to provide the best work experience, ensuring everyone is supported on their journey with us.
Some of the perks you will enjoy while working with us are:
- Enjoy a flexible benefits budget (restaurants/public transport/nursery/health insurance)
- Keep growing thanks to Learning budget
- Enjoy 2 days extra days off per year for learning
- Take care of your mental well-being thanks to our budget
- Get a work from home budget
- Team outing budget
- Business trips will be stress free thanks to travel insurance
- Enjoy working in an international, diverse and inclusive environment
Our contribution to the Tech community
Our job is to foster a vibrant community where technologists from all walks of life come together to build solutions that look past the obvious. One of the ways we do this is through our Technology Podcast.
About Thoughtworks
Thoughtworks is a global technology consultancy that integrates strategy, design and engineering to drive digital innovation. For 30+ years, our clients have trusted our autonomous teams to build solutions that look past the obvious. Here, computer science grads come together with seasoned technologists, self-taught developers, midlife career changers and more to learn from and challenge each other. Career journeys flourish with the strength of our cultivation culture, which has won numerous awards around the world.
Join Thoughtworks and thrive. Together, our extra curiosity, innovation, passion and dedication overcomes ordinary.
We work remotely from all around Spain. Check out where our Thoughtworkers are based in the country.
#LI-SPAIN
Ready to apply?
Apply to Referrals OnlySenior Product Designer (Advanced English)
Share this job
Thoughtworks is a pioneer in integrating experience design with agile software delivery. Our designers work as part of multi-disciplinary teams that balance the thinking required to understand complex problems with the discipline needed to get high-quality working software into the hands of our clients and customers. Designers at Thoughtworks creatively solve the right problems. We work collaboratively to deliver bespoke software and take on the most challenging problems our clients have.
Job responsibilities
- Design and structure consistent experiences across complex flows, multiple teams, and domains within shared products and systems
- Collaborate closely with Product and Engineering to organize complex user journeys, define usage rules, and ensure coherence across solutions used by multiple users or internal teams
- Create experience design deliverables including journey maps, service blueprints, information architecture documentation, prototypes, and design systems
- Facilitate workshops and contribute to strategic design decisions at the portfolio level
- Apply research methods such as contextual analysis, moderated interviews, and user testing to inform design direction
- Regularly assess and communicate project scope, risks, and updates to stakeholders
- Balance client and Thoughtworker expectations by clearly communicating experience design deliverables
- Support less-experienced designers and extend your expertise across the team
- Advocate for experience design within and beyond Thoughtworks through conferences, webinars, meetups, and community contributions
Job qualifications
Technical skills
- You have solid experience as a Product Designer working on complex B2B, SaaS, or internal systems products
- You bring strong information architecture skills and a proven ability to structure and simplify complex user flows
- You have hands-on experience collaborating directly with engineering teams throughout the product development cycle
- You are comfortable leading and advising research activities, employing methods such as contextual inquiry, moderated interviews, and user testing
- You are an experienced storyteller, able to clearly present research findings and design decisions to diverse stakeholders
Professional skills
- You bring an inspiring, structured approach to design and enjoy facilitating client and team sessions around complex systems
- You understand stakeholder management and can liaise effectively between clients, product, and engineering teams to ensure alignment and trust
- You are comfortable designing solo or collaborating across disciplines to deliver high-quality experience design outputs
- You have a knack for defining project roles and building confidence in your design teammates
- You are passionate about contributing to the growing experience design community at Thoughtworks through peer reviews and knowledge sharing
- Advanced English level
Nice to Haves
- You have experience working with shared platforms or systems across multiple teams or domains
- You bring familiarity with integrations or APIs and how they shape user experience decisions
- You have a background in enterprise or B2B product environments
If you have most but not all of the skills we ask for, don’t worry! You don't have to check all the boxes. Feel free to apply!
Other things to know
Learning & Development (L&D)
There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.
Benefits
We offer thoughtful, well-rounded benefits to support your personal and professional development goals and your health and well being. Benefits packages are periodically reviewed to provide the best work experience, ensuring everyone is supported on their journey with us.
Some of the perks you will enjoy while working with us are:
- Enjoy a flexible benefits budget (restaurants/public transport/nursery/health insurance)
- Keep growing thanks to Learning budget
- Get a work from home budget
- Enjoy working in an international, diverse and inclusive environment
Our contribution to the Tech community
Our job is to foster a vibrant community where technologists from all walks of life come together to build solutions that look past the obvious. One of the ways we do this is through our Technology Podcast.
About Thoughtworks
Thoughtworks is a global technology consultancy that integrates strategy, design and engineering to drive digital innovation. For 30+ years, our clients have trusted our autonomous teams to build solutions that look past the obvious. Here, computer science grads come together with seasoned technologists, self-taught developers, midlife career changers and more to learn from and challenge each other. Career journeys flourish with the strength of our cultivation culture, which has won numerous awards around the world.
Join Thoughtworks and thrive. Together, our extra curiosity, innovation, passion and dedication overcomes ordinary.
We work remotely from all around Spain. Check out where our Thoughtworkers are based in the country.
#LI-SPAIN
Ready to apply?
Apply to Referrals Only