We are looking for a Senior Quantum Field Engineer. As a Senior Quantum Field Engineer, you’ll be part of a team whose mission is to lead IonQ on its journey to build the world’s best quantum solutions and solve the world’s most complex problems.  Field Engineering sits at the intersection of customers, markets, products and product teams, algorithms, applications, innovation and strategy - this is the team where ideas become applied and have impact.

Join a nimble team of scientists, engineers, salespeople, marketers, business developers, and product managers to drive an entirely new quantum computing business. We’re seeking versatile engineers and architects skilled in technical sales, technical demos and customer interactions who feel energized to deliver IonQ’s quantum computing products and quantum applications. 

Responsibilities:

• Inspire prospective clients by explaining IonQ’s strategy, portfolio and answering technical questions about quantum portfolio (compute, network, security, sensing and space) and quantum applications.
• Lead and shepherd client discussions, inspiring them to see how quantum applications can be implemented in their business domain.
• This includes working through business needs and mapping Quantum Algorithms (financial services, bioscience, chemistry and materials, optimization, generative AI, and other domains) into application code and executing Proof-of-Concepts together with the IonQ Application team.
• Share insights from clients with the IonQ Product Management and Engineering teams such that client feedback is incorporated into our products.
• Navigate competitive objection handling
• Translate business needs expressed by our clients into technical work projects in collaboration with other team members.
• Create assets to explain features of our quantum applications and other IonQ quantum products.
• Move dialogs from initial ideation to focused exploration domain through to proof-of-concept and ultimately into production workflows.
• Lead client discovery sessions for business oriented use cases that uncover potential overlap with development of useful quantum algorithms together with the IonQ Application team
• Partner with marketing, developer relations and business development to grow awareness of IonQ in the world at large.
• Attend industry conferences, as needed, to talk to client and support our booth activities.
• Some travel expected in the US (20%) but opportunities for global travel are available as well for client meeting and IonQ conference activities.
• This is a technical customer-facing role with the appropriate balance of compensation acceleration for success and a base salary to ensure that credibility and technical correctness always comes first.

You’d be a good fit with:

• 5 years of experience in technical customer-facing roles or equivalent capacity.  The ability to communicate (at the various context-appropriate levels of depth) and persuade clearly, have strong EQ, and other customer facings skills are critical.
• Bachelor’s degree or above in Computer Science, Machine Learning, Data Science, or other STEM field, such as Chemistry, Physics or Engineering
• Motivated learner with a strong interest in quantum computing.

You’d be a great fit with: 

• Masters or PhD in a STEM field, perhaps adjacent to quantum computing.
• Time on the customer side in various verticals included leadership roles - this provides customer empathy
• Hands-on experience with Qiskit, Cirq or other quantum computing SDK.
• Proficient in Python and Jupyter Notebooks.
• Expert architecture skills across various technologies (“full stack skills”)
• Experience leading technical events.

Location: This role is based in Saudi Arabia or Dubai, UAE, and requires candidates to be locally based in one of these locations.
Travel: 20% travel domestically and globally
Job ID: 1374

We are looking for a Transformation Architect to join our team. This is a fully remote role based in Dubai, reporting to the Solutions Consulting Director within the Solutions Consulting department.

Transformation architects work at the cutting-edge of Zscaler’s platform to create a multi-year cybersecurity vision together with our largest customers. This role is strongly customer-oriented and therefore requires engagement at mid-senior to practitioner levels within organisations while rewarding individuals who relish in-depth analysis of both business imperatives and technology infrastructure. Additionally, this role encourages lateral and creative thinking to guide customers drawn across all verticals towards a more secure, simplified future while constantly evangelising the benefits of a true zero trust approach along the way.

What you’ll do (Role Expectations)

• Drive Architecture Value by demonstrating the strategic value and ROI of platform offerings
• Lead Technical Evangelism and Champion Building through community engagement, technical content, and empowering internal advocates
• Execute Discovery and Qualification to uncover deep customer needs and align them with technical solutions
• Utilize Storytelling techniques to build emotional connections and enhance the impact of sales presentations
• Maintain Market awareness and competitive knowledge to tailor sales approaches based on in-depth analysis

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and never stop developing yourself, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.
• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

• Extensive related experience in enterprise architecture, networking, or security
• Excellent knowledge of enterprise architecture combined with advanced working knowledge of networking or security, coupled with a mid-level understanding of the data protection and security operations segments
• Strong business acumen with the ability to pivot and control conversations during meetings to achieve desired outcomes
• Proven skill in building long-term, trusted relationships with key stakeholders
• Ability to develop tailored sales approaches informed by a thorough analysis of market dynamics and competitive landscapes

What Will Make You Stand Out (Preferred Qualifications)

• Practical background in planning, designing, and implementing digital transformation within large multinational companies as a CXO, Enterprise Architect, or consultant
• Demonstrated ability to map technology benefits to realised business value
• Broad technology experience covering TCP/IP protocol stack, DNS, BGP routing, SD-WAN, GRE, IPsec, Layer-7 firewalls, Web Proxies, and Data Loss Prevention

#LI-Remote

#LI-LS2

As a Sales Development Representative (SDR) you will help to drive growth across the META region for SentinelOne’s enterprise sales team. In this role, you’ll identify and qualify high-value leads through inbound and outbound outreach, acting as a key link between Marketing and Sales.

We’re seeking someone confident in prospecting and cold outreach, ideally with SDR experience, but open to candidates with transferable skills in business development or client-facing roles.

What will you do? 

• Present SentinelOne to potential enterprise clients in our Arabic speaking markets.
• Generate and qualify leads through cold calls, emails, and marketing campaigns.
• Manage inbound interest and actively pursue outbound opportunities to build a strong sales pipeline.
• Understand client needs, business models, and key decision-making processes.
• Tailor product messaging and solutions to resonate with enterprise-level prospects.
• Cultivate and maintain long-term, trusting relationships with key stakeholders.
• Book qualified meetings and calls for Account Executives to progress deals.
• Collaborate closely with the enterprise sales team to ensure seamless handoffs and strategic alignment.
• Report on key metrics, pipeline activity, and outcomes to the Business Development Manager.
• Stay current on product features, competitive landscape, and relevant industry trends.

What Skills and Knowledge Will You Bring? 

• Fluency in English & Arabic (spoken and written).
• Proven experience in a Sales Development, Sales Account Executive, or related lead-generation role.
• Confidence and professionalism in cold calling and outbound outreach.
• A track record of meeting or exceeding sales quotas.
• Familiarity with CRM tools (Salesforce experience is a plus).
• Solid working knowledge of Excel for tracking and analyzing performance data.
• Strong communication, negotiation, and relationship-building skills.
• The ability to confidently deliver engaging and persuasive presentations.
• A proactive, team-oriented mindset with a passion for growth and learning.

Why us?

At SentinelOne, you’ll join a fast-paced, international Sales Development team focused on driving real impact. You’ll work with talented colleagues from around the world, engage with top enterprise customers, and develop your skills in a dynamic, innovative environment. We offer strong career growth opportunities, excellent training, and a fun, collaborative culture.

We also provide a range of benefits to support your success, including:

• 3-month non-recoverable draw and uncapped commission structure to maximize your earnings
• Restricted Stock Units (RSUs) and participation in our Employee Stock Purchase Program
• Comprehensive benefits package and allowances
• Flexible Time Off policy to recharge when you need it
• Choice of a high-end MacBook or Windows laptop, plus home office setup support
• An additional Volunteering Day off each year and 4+ Wellness Days for self-care and mental health
• Global gender-neutral parental leave and grandparent leave for life’s important moments
• Access to a confidential Employee Assistance Program offering mental health support
• Full access to LinkedIn Learning, a leading platform for professional development
• Full access to Wellness Coach, a mental well-being and fitness app
• Opportunities to connect and grow through our Company Inclusion Networks and Mentor Program

Excited about future opportunities with SentinelOne? This role is part of our talent pipeline, meaning we're proactively connecting with top talent for when the position officially opens.

While we may not reach out immediately, your application ensures you're first in line when the time comes. If you want to make an impact with us in the future, we’d love to hear from you!

As an Enterprise Sales Representative, you will drive SentinelOne’s expansion across the Emirates by winning new enterprise accounts and leading high-stakes, complex sales cycles. You will act as a strategic advisor to senior decision-makers, leveraging a consultative approach and the MEDDICC framework to translate our technical innovations into clear, quantifiable business value. By building a robust pipeline through partner ecosystems and internal collaboration, you will play a pivotal role in strengthening our market presence and execution within this high-growth region.

What will you do?

• Develop and expand direct sales opportunities within enterprise accounts across the United Arab Emirates.
• Build and nurture strong, long-term relationships with key stakeholders and decision-makers.
• Lead complex sales cycles and present SentinelOne’s cybersecurity solutions to senior executives, supported by a dedicated sales engineer and channel partners.
• Drive growth through partner-led initiatives, including managed security services and strategic alliances.
• Collaborate closely with marketing and product teams to design and execute effective lead generation and go-to-market campaigns.
• Consistently uphold sales excellence by following best practices and ensuring operational discipline.
• Represent and champion SentinelOne’s technology in the broader market, building awareness and credibility.
• Participate in key industry events, occasionally presenting to showcase our vision and innovation.

What skills and knowledge will you bring?

• Fluent written and spoken English, with the ability to communicate effectively across all levels of an organization.
• 5+ years of consistent, above-quota sales success, ideally as a regional sales executive or manager selling enterprise or endpoint security solutions.
• Proven enterprise sales experience with established relationships and an actionable network of senior decision-makers.
• Strong understanding of modern cybersecurity solutions and the ability to translate technical value into business impact.
• Excellent presentation and communication skills, both internally and externally, with confidence in engaging C-level executives.
• Experience collaborating with channel partners and a solid grasp of a channel-centric go-to-market approach.
• Exceptional organizational, forecasting, and reporting abilities, ensuring accuracy and accountability.
• Hands-on experience in scaling sales enablement to support growth in a fast-moving, competitive environment.
• Driven, curious, and passionate about cybersecurity, with a “whatever it takes” mindset to achieve and exceed goals.
• Bachelor’s degree, or equivalent practical experience.

Why us?

At SentinelOne, you’ll join a fast-paced, international Sales Team focused on driving real impact. You’ll work with talented colleagues from around the world, and develop your skills in a dynamic, innovative environment. We offer strong career growth opportunities, excellent training, and a fun, collaborative culture.

We also provide a range of benefits to support your success, including:

• 3-month non-recoverable draw and uncapped commission, and Restricted Stock Units (RSUs)
• Private Medical Care for you and your family, along with an annual flight home
• Transportation, housing, and education allowances
• Flexible Time Off policy to recharge when you need it
• Choice of a high-end MacBook or Windows laptop, plus home-office setup support
• An additional volunteer day each year and 4+ Wellness Days for self-care and mental health
• Global, gender-neutral parental leave and grandparent leave for life’s important moments
• Access to a confidential Employee Assistance Program (EAP) offering mental health support
• Full access to LinkedIn Learning for professional development
• Full access to Wellness Coach, a mental well-being and fitness app
• Opportunities to connect and grow through our Company Inclusion Networks and Mentor Program

Please submit your resume in English.

To learn more about our team and office culture in Dubai, United Arab Emirates, visit the following links. 
Careers Page: https://www.knowbe4.com/careers/locations/dubai
Glassdoor: https://www.glassdoor.com/Jobs/KnowBe4-Dubai-Jobs-EI_IE969384.0,7_IL.8,13_IS7282.htm

The Regional Account Executive (SMB/MM) (International) position is responsible for acquiring new logos and upselling our existing SMB/MM-sized customer accounts with the goal of maximizing all revenue opportunities to exceed their monthly sales quota. This can be achieved by creating opportunities through various prospecting methods, following up on inbound leads, reigniting open, outstanding customer opportunities, and motivating our existing customers to purchase additional products, increase subscription levels and/or add on additional seats due to account growth.

Responsibilities:

• Acquire SMB/MM Business-sized accounts within assigned territory to meet and exceed monthly new logo sales quota.
• Promote and sell KnowBe4’s range of products to existing customers to meet and exceed SMB/MM Business monthly cross sale and expansion sales quota. 
• Build and maintain a pipeline of SMB/MM business opportunities by various prospecting methods, following lead cadence best practices and conducting demos of our suite of products.
• Follow up on new and existing customer SDR, marketing and channel leads to generate revenue opportunities and pipeline.
• Articulate the value proposition of KnowBe4’s full suite of products and educate the customer how each product will improve their business’s human firewall.
• Understand an organization’s buying needs, key decision makers, potential roadblocks and next steps to shorten sales cycles and acquire a high volume of new logo and upselling existing customer accounts.
• Act strategically in offering subscription levels, multi-year deals and/or negotiating discounted pricing to increase ARR.
• Maintain accurate and thorough records of daily sales statistics via Salesforce.
• Collaborate with the assigned Channel sales representative to seamlessly close new logos through our Partner business channels.
• Collaborate with the assigned Customer Success Managers and Renewal Specialists to understand the account’s organizational structure, gaps in cybersecurity and ultimately increase their commitment and use of the KnowBe4 Product Suite.   
• Support in the renewal process where there is an opportunity to grow the account.

Minimum Qualifications:

• Minimum 2 years experience selling to SMB/MM-sized businesses, required
• Bachelor Degree or higher education equivalent, desirable
• Familiarity with standard concepts, practices and procedures within the IT, Security or Cybersecurity industry, desirable
• Experience with Salesforce, a plus
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• Excellent verbal and written communications
• Stats driven business professional
• Motivated, energetic self-starter
• Strong collaborative and teamwork skills
• Must be able to work with minimum supervision

Available Locations: Dubai

What you’ll do

The Pre-Sales Solutions Engineering organisation is responsible for the technical sale of the Cloudflare solution portfolio for the Digital Native Business, ensuring maximal business value, fit-for-purpose solution design and efficient adoption roadmaps for our customers. Solution Engineering is made up of individuals from a wide range of backgrounds - from Financial Consulting to Product Management, Customer Support to Software Engineering, and we are serious about building a diverse, curious and collaborative team.

As a Solutions Engineer, you are the technical customer advocate within Cloudflare. You will aid your customers and will work closely with every team at Cloudflare, from Sales and Product to Engineering and Customer Support to do so. Your goal of customer success should drive you through the entire organisation as you seek out and create scalable solutions for your customer’s needs.

The range of products and solutions offered by Cloudflare are broad so that we are able to meet our lofty goal of helping to build a better Internet. A broad knowledge of Internet performance and security technology is required, the curiosity to maintain and develop new knowledge is essential to keeping up with the high rate of product innovation at Cloudflare. 

All the resources and training required to be effective for the role, will be provided. 

Examples of desirable skills, knowledge and experience

Our Solutions Engineers come from a wide range of backgrounds: IT, engineering, software development, product management, financial consulting, customer support & project delivery. We're serious about building a diverse team. When hiring we look for diversity of experience combined with genuine curiosity for our technology.

Ultimately, you are passionate about technology and have the ability to explain complex technical concepts in easy-to-understand terms. You are naturally curious, and an avid builder who is not afraid to get your hands dirty. You appreciate the diversity of challenges in working with customers, and look forward to helping them realise the full promise of Cloudflare. On the Solutions Engineering team, you will find a collaborative environment where everyone brings different strengths and jumps in to help each other.

You will have a good fundamental understanding on how to obtain the technical win so that customers choose our proposed solutions over that of competitors.

Additional experience might include a combination of the skills below:

• 3-to-10 years of experience in the IT industry (early or mid-level experience).
• Fluent English (written & spoken)
• experience with Oracle, AWS, MS or leading cybersecurity solution
• Ability to manage a project, work to deadlines, and prioritise between competing demands.
• Demonstrating empathy with customers and quickly identifying challenges and pain points they face. 
• Understanding of “how the internet works”. For example:
  • Know the differences between TCP & UDP, and understand what kinds of applications may favour one over the other;
  • Can explain the difference between authoritative DNS & recursive DNS?;
  • You understand the role of a firewall, why TLS (SSL) plays an increasingly important role on today's Internet, a solid understanding of HTTP and a willingness to dive deeper into the quirks of clients & servers alike;
• Understanding of how customers make buying decisions, how to explain ROI.
• A knowledge of the competitive landscape for one or more of: DDoS, CDN, Performance, DNS, Developer platform or Zero-Trust/SASE service providers.
• You're OK with some travel (10-15 days per quarter): we expect to travel to customer offices, conferences and/or do talks.

Bonus!

• Previous experience in a pre-sales SE or consulting role. (note: doesn't have to be in tech);
• Demonstrated experience with a scripting language (e.g. Python, JavaScript, Bash) and a desire to expand those skills;
• Exposure to emerging technical landscape trends in Security such as Zero Trust.

Available Location: Dubai

What You'll Do

The Pre-Sales Solution Engineering organization owns the technical sales of the Cloudflare solution portfolio, ensuring maximal business value, fit-for-purpose solution design and adoption roadmap for our customers. Solution Engineering is made up of individuals from a wide range of backgrounds including but not limited to Sales Consultants, Technical Consultants, Technical Support and Program Managers. 

You are a customer facing technologist within the Cloudflare Solutions Engineering team. You have experience in working in a pre-sales or other technical customer facing role supporting large enterprise accounts or acquiring new enterprise customers across Egypt, Kuwait and Bahrain, as well as excellent verbal and written communication skills suited to explain the benefits of Cloudflare products and services to existing and potential customers. In this role you will be responsible for partnering with the sales team to understand customer requirements and provide sales support, prepare and deliver technical presentations and demos explaining the benefits of Cloudflare products to existing and potential customers, and run proof of concept trials for customers.

Specifically, we are looking for you to:

• Identify and map customer initiatives and business problems to Cloudflare solutions
• Build relationships and technical champions within customer accounts
• Develop and present customer presentations at every Enterprise Customer’s organization level
• Lead demo and proof-of-concept activities for Cloudflare prospects and customers
• Demonstrate your expertise of Cloudflare with your peers through the creation of professional content, including white papers, blog posts and other knowledge sharing activities
• Represent and evangelize Cloudflare externally at Developer, Community, Technology, Cybersecurity and Industry focused events with thought leadership and expertise.
• Apply in-depth vertical knowledge or domain expertise. Advise on best practices.

Basic Requirements

• Previous experience as a Solutions Engineer or other customer facing technical role with CDN, Security, Networking or SaaS
• Solid communication, written and presentation skills
• Ability to work on several projects and activities concurrently
• Highly driven individuals that are curious, team players and work with a sense of urgency
• Bachelor’s Degree or equivalent in relevant work experience
• The role requires up to 50% travel to attend meetings with prospects or customers, attend conferences and other industry events, and to collaborate with your Cloudflare teammates.
• Fluency in English and Arabic

Examples of one or more desirable skills, knowledge and experience

• Fundamental understanding of customer network and/or application architectures. 
• Detailed understanding of workflow from user to application including hybrid architectures with Azure, AWS, GCP.
• Understanding, knowledge or experience of application and/or network security 
• Understanding, knowledge or experiences with SaaS application environments
• Understanding, knowledge or experience with VPN and remote access challenges
• Understanding, knowledge or experience with SIEM and log analytics platforms 
• Client OS fundamentals and software distribution

Other desirable skills areas include:

• Experience interacting with senior level/executives to communicate a message of network and security transformation
• Routing, subnetting, split tunnels. SD-WAN, local internet breakout
• End user and application security risks - DDoS, malware, phishing, viruses
• Knowledge of competitive market around CDN providers and internet security technologies

Join a dynamic security firm at the forefront of innovation, leveraging machine learning to detect on-chain threats in real-time. As a Product Manager specializing in AI and Web3 Security, you will define and execute the roadmap for cutting-edge AI monitoring tools, ensuring the highest standards of cybersecurity.

Responsibilities:

• Develop and manage the product roadmap for AI monitoring tools targeting blockchain security.
• Collaborate with cross-functional teams to align product strategies with business objectives.
• Analyze market trends and customer feedback to continuously enhance product offerings.
• Ensure timely delivery of product features and improvements.
• Communicate effectively with stakeholders to maintain transparency and align expectations.

Required Skills:

• Proven experience as a Product Manager in cybersecurity or AI domains.
• 3 years of Cybersecurity, preferrably blockchain or related technology coverage, Forensic research experience.
• Strong understanding of blockchain technology and data.
• Excellent analytical and problem-solving skills.
• Ability to manage multiple projects and meet deadlines.
• Exceptional communication and interpersonal skills.

COMPANY OVERVIEW

ThreatLocker® is a global cybersecurity leader, providing enterprise-level cybersecurity tools for the Managed Services Provider (MSP) industry to improve the security of servers and endpoints. ThreatLocker’s combined Application Whitelisting, Ringfencing™, Storage Control and Privileged Access Management solutions are leading the cybersecurity market towards a more secure approach of blocking unknown application vulnerabilities.

POSITION OVERVIEW

ThreatLocker’s Account Manager will drive retention and growth amongst our clientele. The ideal candidate will have the ability to identify and understand business needs, and provide viable solutions to our customer base.

 The role will be based in Dubai and is an in-office position.

JOB SCOPE

ThreatLocker's Account Manager is responsible for, but not limited to:

• Working with the Account Executive and internal team, interfacing with clients and partner agencies to ensure projects are on target with objectives, budget, and schedule. 
•  Establishing and maintaining a direct relationship with the client and partner agencies through monthly or quarterly meetings. 
• Creating client communications relating to purpose, rationale, needs, and due dates. 
• Supporting in the pre-sales cycle in deployment of and securing agents and/or licenses purchased by clients. Leading communications efforts with Solution Engineers on reporting on secured licenses. 
• Initiating and managing processes related to pricing, invoicing, and budgets, to obtain approvals. Supporting the team in developing new or renewal contracts, and relaying changes to appropriate stakeholders. 
• Supporting Account Executive in developing strategic proposals. 
• Partnering with Operations and Sales on managing the relationship, issues, and questions of clients/partners. 
• Tracking client/partner metrics to understand their success, issues, and growth opportunities. 
• Travelling accross target GCC Markets to meet with customers, acquire feedback on partnership success, maintain strong relationships and discuss product expansion within accounts. 
• Consulting with clientele on product updates and features, and training appropriately. 
• Acting as an ambassador of ThreatLocker’s mission, brand, and product. 
• Escalating customer issues through technical channels, management, and other avenues to ensure issue resolution is reached.

REQUIRED QUALIFICATIONS

• Arabic Speaking is Mandatory 
• Minimum of 2 years of experience in account management 
• Proficient in Microsoft Suite applications (i.e. Excel, Word, PowerPoint) 
• Able to manage and direct resources to aid client in achieving its marketing objectives, while managing a budget and timeline 
• Strong project management skills with the ability to manage multiple programs simultaneously. 
• Excellent communication skills- both written and verbal; strong presentation skills and ability to identify root causes 
• Strong interpersonal skills and the ability to influence external/internal stakeholders 
• Passion for sales and learning new technology. 
• Strong analytical skills and keen ability to problem solve 
• Highly motivated, goal oriented and self-starter 

WORKING CONDITIONS

The duties described below are representative of those encountered while performing the essential functions of this position. If necessary, reasonable accommodation may be requested and will be evaluated for its relationship to the essential functions that must be performed.

• Job will generally be performed in an office environment but may require travel to visit company offices and/or property locations.
• While performing duties of this job, would occasionally require to stand, walk, sit, reach with hands and arms, climb or balance, stoop or kneel, talk and hear, and use fingers and hands to feel objects and tools.
• Must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, depth perceptions, and the ability to adjust focus.

Employment is contingent upon successfully passing a background check following a conditional offer of employment. Final employment approval will be granted only upon receipt of satisfactory results.

Position Overview: The Technical Client Account Manager will be responsible for ensuring that our clients achieve their desired outcomes and realize the full value of our solutions and services. This role combines customer advocacy, technical expertise to enhance customer engagement and retention in a competitive market and also has a sales mindset for revenue expansion in the region.

Key Responsibilities:

• Customer Onboarding: Own the onboarding process, ensuring that customers are effectively integrated and trained on our solutions.
• Relationship Management: Foster strong relationships with key customer stakeholders, acting as a trusted advisor to understand their needs and challenges.
• Proactive Engagement: Monitor customer health metrics and proactively address issues, providing guidance on best practices and optimization strategies.
• Conduct Business Reviews: Quarterly Business Reviews (QBRs) and Annual Business Reviews (ABRs) to assess and enhance customer engagement.
• Internal Collaboration: Work closely with sales, product, and technical teams to ensure a seamless customer experience and to gather feedback for product improvement.
• Technical Expertise: Demonstrate value - Triage customer portals on a regular basis and share critical threats reports.
• Customer Advocacy: Serve as the voice of the customer within the organization, advocating for their needs and ensuring alignment with our business objectives.
• Reporting and Metrics: Establish and track key performance indicators (KPIs) to measure the success of customer success initiatives and report on customer health and satisfaction. Lead and conduct business reviews.
• Revenue target: Ensure timely renewals and carry targets for regional NRR achievement and expansion quota. Identify and drive upsell and cross-sell opportunities through consultative engagement and by demonstrating the ROI of CloudSEK’s solutions.
• Maintain partner relationships: Collaborate with the partners for smooth renewal and develop a winning strategy for revenue expansion.
• Customer Engagement: Organize customer engagement events in collaboration with the marketing team.

Qualifications:

• Proven experience in customer success and client account management in the cybersecurity industry.
• Strong understanding of cybersecurity concepts, technologies, and market trends.
• Exceptional communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
• Strong negotiation skills
• Analytical mindset with the ability to derive insights from data to drive decisions and improvements.
• Strong problem-solving skills and the ability to manage multiple priorities in a fast-paced environment.
• 5+ years experience in cybersecurity, client facing roles
• Bachelor’s degree in Cybersecurity, Technology is preferred

About Us

AIFT is a group of innovative businesses with a shared vision to become the security layer of the future, providing cybersecurity and insurance protection for digital mega trends including AI, Web3 and future lifestyles.​ AIFT strategically identifies under-served markets within these mega trends where it can quickly make an impact and lead innovation.​  

Vulcan is AIFT’s latest groundbreaking product suite comprising GenAI security, safety, and compliance tools, from assessment through protection. 

If you are passionate about making a unique impact, as well as securing the future for enterprises through delivering cybersecurity for GenAI - one of the most disruptive and fastest-growing technology trends - this is the role for you.  

Learn more about how we deliver transformation at: https://vulcanlab.ai/   

Position Overview 

The Chief of Staff partners closely with the senior leadership team to drive alignment, strengthen execution, and ensure the company focuses on the highest-leverage priorities. This role blends strategy, communication, and cross-functional coordination. The ideal candidate thrives in ambiguity, adapts as the organization scales, and works comfortably across technical and operational domains within an AI safety and security context.  

Key Responsibilities 

1. Strategic Planning & Execution 

• Translate leadership priorities into clear, actionable plans across teams. 

• Support or lead cross-functional initiatives spanning engineering, product, safety, and operations. 

• Surface risks, dependencies, and decision points early. 

• Prepare strategic briefs, analyses, and materials to assist leadership decision-making. 

2. Senior Leadership Enablement 

• Filter and prioritize information, requests, and decisions for the leadership team. 

• Facilitate coordination across leaders to reduce friction and accelerate execution. 

• Ensure leaders are prepared for key meetings, milestones, and external engagements. 

• Represent leadership in internal or external settings when alignment or follow-through is needed. 

3. Operational Excellence 

• Build scalable systems for planning, communication, and execution as the company grows. 

• Improve operating cadences, including leadership syncs, retrospectives, and quarterly planning. 

• Identify and resolve organizational or operational bottlenecks. 

• Promote consistent, effective cross-team collaboration. 

4. Internal Communications & Culture 

• Draft internal updates, leadership communications, and planning documents. 

• Maintain coherent, transparent information flow across teams. 

• Reinforce a culture that balances speed, rigor, and accountability. 

5. Special Projects 

• Lead or support projects that intersect multiple teams or require high trust and structured execution. 

• Coordinate initiatives related to safety practices, security posture, partnerships, or research. 

• Run diligence and planning work for new opportunities or organizational changes 

Qualifications 

Required: 

• Experience in strategy, operations, consulting, product, or similar cross-functional roles. 

• Ability to understand and communicate technical concepts. 

• Strong writing, structuring, and analytical skills. 

• Demonstrated ability to manage complex initiatives involving multiple leaders or teams. 

• High discretion and strong judgment in sensitive or high-stakes situations 

Preferred: 

• Experience in early-stage, fast-paced environments. 

• Exposure to AI, cybersecurity, or research-heavy organizations. 

• Prior work with senior executives or technical leaders. 

 Why Join Us? 

• Innovative Environment: Be part of a company at the forefront of technology to provide security in GenAI, with opportunities to work on groundbreaking projects. 
• Growth Opportunities: Take your career to new heights with our career development programs and growth-focused culture. 
• Dynamic Team: Join a multi-cultural and dynamic team of dedicated professionals who inspire and support each other. 
• Compensation: Competitive salary and benefits package, commensurate with experience and performance. 

Application Process 

• If you're ready to embark on this exciting journey and contribute to shaping the future of GenAI security, please submit your resume outlining your relevant experience and motivation for applying.