We create cultural resonance for brands. Creativity That Matters is work that shatters the stratosphere. That’s why our quest to discover what’s next is endless — because the only thing we’re afraid of is the status quo. We make culture our personal playground. We launch far past the expected. We chase curiosity, deep into the shadows. We will never be just another agency. And we’ve got the audacity to prove it.
We Are TMA.
Job Overview:
Reporting to the Associate Account Director, you will lead the day-to-day delivery of interactive web experiences, serving as the connective tissue between creative vision and technical execution. Working in close partnership with creative, UX, and development teams, this role translates briefs into clear requirements and ensures digital ideas are brought to life with craft, precision, and consistency. The Account Manager drives work from intake through launch, aligning teams, managing dependencies, and upholding quality across every phase of the experience. This role is ideal for someone energized by collaboration and problem-solving, who thrives in a fast-paced environment, is comfortable in client facing interactions, and takes pride in turning complex ideas into polished digital experiences.
Responsibilities:
- Lead end-to-end delivery of interactive projects, including intake through launch readiness. This includes leading status calls and workflows with Fortune 500 clients across multiple disciplines.
- Lead intake and kickoff workflows: gather requirements, capture key project details, align teams, and define next steps
- Translate briefs into clear requirements, functional documentation, and actionable handoffs for creative and development teams
- Partner with UX/Creative teams to support wireframes and prototypes and ensure build readiness
- Partner with developers to clarify scope and approach; support estimation and feasibility conversations
- Lead creative reviews and staging reviews, validating experiences against documented requirements
- Collaborate with QA partners to support UAT readiness, issue tracking, and launch quality
- Maintain clear project visibility through consistent tracking, documentation, and status updates
- Provide proactive project communication, including risks, dependencies, decision points, and stakeholder/client updates
- Support occasional content workflows (copy/imagery entry, layout validation) depending on platform needs
- Proactively contribute to continuous improvement: enhance templates, documentation, and ways of working to reduce friction and increase delivery consistency
Qualifications:
- 3+ years of experience supporting digital delivery, interactive project coordination, production, or similar roles
- Demonstrated experience contributing to interactive work across the full project lifecycle (intake, design/build, QA/UAT, launch)
- Strong documentation skills and attention to detail; able to capture requirements clearly and keep teams aligned
- Strong verbal communication skills and comfort facilitating working sessions with cross-functional teams
- Working knowledge of digital fundamentals, including:
- Wireframes and prototypes
- Figma and/or Adobe XD handoffs
- Environments (development, staging, production)
- QA/UAT practices
- Domains and SSL basics
- Integrations and API concepts
- CMS and content workflows
- Awareness of analytics and tagging concepts
- Ability to manage multiple active projects simultaneously (typically 3–5 concurrent initiatives)
- Professional, calm communication style with accountability and the ability to navigate feedback and differing perspectives respectfully to all partners involved
Qualifications (Preferred)
- Experience supporting promotional or brand experiences, digital campaigns, or marketing website builds
- Familiarity with Workfront (or willingness to adopt evolving workflow tools)
- Comfort creating clear, client-ready documentation and presentation materials
- Basic understanding of HTML, CSS, and JavaScript concepts
The Team
We are a collaborative, cross-functional group focused on delivering modern digital experiences that help brands connect with consumers in meaningful ways. Our work brings together strategy, creative, UX, and technology to launch thoughtful, high-quality experiences for our clients.
We value clarity, curiosity, and continuous improvement, and we believe the best work happens when teams communicate openly, solve problems together, and take pride in delivering work that is both technically sound and creatively impactful.
TMA Perks & Benefits:
- Continuous training, educational programs, speaker series and workshops
- Culture events throughout the year
- Communities to connect with
- Competitive vacation plan, sick days and personal days to prioritize your mental health
- Parental leave
- Comprehensive Medical, Dental and Vision plans
- 401K Retirement Savings Plan
- Employee Stock Purchase Plan