This remote position is open to residents of Estonia.

About the Role:

We’re looking for a Product Manager who operates where data, strategy, and customer value meet. You’ll own and evolve our analytics domain, shaping the tools and experiences that transform raw data into clear, actionable insight. 

As the leader of the in-product Analytics team, you’ll push an already market-leading capability further by evolving dashboards from static reporting to intelligent systems powered by trend detection, predictive forecasting, anomaly identification, AI-generated insights and prescriptive recommendations that proactively guide customer decisions.

You will own one of Wrike’s most strategically important and highly adopted feature areas, used by our most active users across more than 17,000 customer accounts. This is not incremental optimization, it’s full ownership of the analytics experience end to end, from vision and data foundations to customer-facing insight delivery. You’ll set the direction, make the trade-offs, and drive execution for a capability that directly impacts enterprise decision-making, retention, and expansion.

Our Work Style:

You will have full ownership of the analytics roadmap and prioritization, with dedicated engineering and design resources aligned to this domain. This role operates with high autonomy and executive visibility, shaping not only feature delivery but the long-term direction of analytics across the Wrike platform.

Your Impact:

• Product strategy & roadmap: define and own the long-term vision and prioritization for Wrike’s in-product analytics, with a clear mandate to evolve the experience through AI-powered capabilities such as natural language querying, automated insight generation, forecasting and intelligent recommendations.

• Dashboard & visualization experience: lead the design and evolution of intuitive dashboard experiences, including customizable widgets (charts, tables, calendars), dynamic filtering/parameters, calculated fields, trend views, KPI blocks, and pivot capabilities that help customers understand and act on their data.

• Analytical infrastructure: Ensure the reliability and scalability of the data foundation powering customer-facing analytics, including well-structured data models, performant pipelines, real-time synchronization where applicable, and precise aggregation logic. Own and manage strategic partnerships with analytics technology providers such as Sisense and Snowflake to guarantee seamless integration, performance, and long-term platform evolution.

• Stakeholder engagement & adoption: Work with UX research, customer success, sales and enterprise customers to validate dashboard use cases, gather feedback on analytical needs and pain points, and drive adoption and value realization of analytics capabilities.

Your Qualifications:

• Experience: 4+ years of product management, preferably with SaaS products, with a strong track record in customer-facing analytics or reporting. 
• Customer-Centric Mindset: Strong empathy for customers and a passion for delivering exceptional user experiences.
• Product Discovery: You are experienced in conducting market research and user interviews to identify customer needs and pain points. You are also experienced in testing and validating potential solutions with real users to ensure that they effectively address the identified needs.
• Practical AI experience: Hands-on experience with leveraging AI technologies to streamline work and experience with the creation of AI-powered features.
• Collaboration Skills: Ability to work well with cross-functional teams and communicate effectively with many partners across different parts of the organization.

Why this Role is Unique:

• Intelligence transformation: lead Wrike’s evolution from reporting dashboards to proactive, AI-powered decision support.
• Strategic area ownership: Own a highly adopted, business-critical product area used across 17,000+ customer accounts.
• End-to-End scope: Shape everything from customer-facing insight experiences to underlying data models, pipelines, and strategic analytics partnerships.
• High autonomy, high visibility: Drive roadmap and long-term direction with dedicated resources and meaningful executive exposure.

Why Join Wrike?

• 28 calendar days of paid vacation
• Sick Leave Compensation (5 Paid Uncertified Sick Days)
• Parental Leave: 18 Weeks Maternity / 4 Week Paternity
• 2 Volunteer Days
• Health Insurance (Employees + Dependents)
• Life Insurance Plan
• Utility Allowance (30 EUR/month, subject to taxation)
• Fitness plan (800 EUR/year)
• Full-remote & On-demand access to Co-working space

What’s next?

• Exploratory call with a Recruiter 
• Meeting with Product Director
• Panel Interview with our representatives of Engineering & Design
• Home Task
• Final Interview with CP
  
  

Your recruitment buddy will be Alexandra Vorobyova, Lead Recruiter.



#LI-AV1

Become a Senior SRE for Bloomreach!

Join the newly form Datacraft team — the team building the next-generation data platform for Bloomreach Engagement. Datacraft owns three interconnected domains:

• Data Warehouses (~60%) — making Bloomreach data first-class in customer DWHs (Snowflake, BigQuery, Databricks). The strategic goal for 2026–27 is to use DWHs to exponentially accelerate data adoption.
• Loomi Analytics Agent (~20%) — evolving Loomi Analytics into an agentic analytics assistant that can explore data across systems, explain insights, and act on them.
• Dashboards & Analytics Stack (~20%) — moving Engagement reporting onto DWH-backed, modern analytics stacks (semantic layers, headless BI tools).

As a Senior SRE, you will be the reliability backbone of this AI-first data team. Your work will directly impact the deployments, pipelines, reliability, and observability of pipelines and services that hundreds of enterprise customers depend on — from data exports into Databricks and BigQuery, to the  AI agent Loomi uses to surface insights.

Datacraft is an AI-first team. We believe code is a commodity and expect every engineer to fluently use coding agents (e.g., Cursor, Claude Code, Copilot, Gemini CLI) as a core part of their daily workflow. The ability to leverage AI tooling to accelerate development, prototyping, and problem-solving is not optional — it's foundational. Working in one of our Central European offices (Bratislava, Praha, Brno) or from home on a full-time basis, you'll become a core part of the Engineering team.

What challenge awaits you?

As a P3 (Senior) SRE at Bloomreach, you are an independent professional — expert in reliability engineering, able to decompose objectives into actionable infrastructure improvements, and lead initiatives end-to-end with minimal day-to-day guidance.

We need you to build and operate an ecosystem where data engineers can safely and efficiently develop, debug, and operate data-intensive jobs and services — spanning Kafka ingest pipelines, Iceberg data lakes, multi-DWH exports, Databricks deployment and orchestration (Airflow / Cloud Composer), and agentic AI workloads.

Your responsibilities

a. Platform reliability & observability

• Build and maintain the reliability ecosystem where engineers can safely develop, debug, and operate DataCraft services running on GCP and Kubernetes (DataProc, Cloud Composer, BigQuery, Snowflake/Databricks connectors).
• Ensure end-to-end observability across the full data platform — from Kafka ingest through GCS/Iceberg staging, Airflow orchestration, to Databricks and BigQuery destinations — enabling the team to catch missing loads, SLA breaches, and data drifts before customers notice, or costs drift.
• Drive scalability so services can scale vertically and horizontally based on operational and telemetric data (OpenTelemetry, Prometheus, Victoria Metrics).
• Maintain team health dashboards and alerting (Grafana, PagerDuty, Sentry).

b. Infrastructure as Code & deployments

• Own and evolve Terraform-based infrastructure for DataCraft services.
• Automate deployments, instance setup, and operational runbooks to eliminate manual/semi-manual steps.
• Maintain CI/CD pipelines (GitLab) with linters, security scans, and code quality checks, AI code reviews, enabling engineers to produce high-quality MRs.

c. Security & compliance

• Help the team fulfill security requirements for ISO and SOC2 audits by enforcing security principles: key distribution, key rotation, authorization & authentication at the service level, data encryption in transit, data isolation, resource limitations, and audit logs.
• Ensure data access controls are properly enforced across multi-DWH environments (BigQuery, Snowflake, Databricks).

d. Incident management & L3 support

• Participate in and drive L3 on-call rotation and incident resolution for DataCraft services.
• Contribute tooling for debugging, troubleshooting, and performance testing of data pipelines and orchestration layers.
• Use telemetry data and distributed tracing to navigate complex, distributed service architectures.

e. Agentic platform reliability

• Ensure reliability and observability of the Loomi Analytics Agent data infrastructure — LLM API gateway performance, MCP server health, and evaluation pipeline availability.
• Monitor and alert on data quality issues that could introduce inconsistencies or hallucinations in Loomi's responses — making the agent's data access patterns reliable and debuggable.

Our tech stack

Languages: Python (primary), Go, SQL Messaging & streaming: Apache Kafka Storage & databases: Databricks, BigQuery, Apache Iceberg, GCS, Mongo, Redis Data processing & orchestration: Apache Spark, DataFlow, Airflow / Cloud Composer Infrastructure: GCP, Kubernetes, Terraform AI / Agentic: LLM APIs, MCP, agent orchestration frameworks Observability: Grafana, Prometheus, Victoria Metrics, PagerDuty, Sentry, OpenTelemetry CI/CD & tooling: GitLab, Jira, Confluence AI coding agents: Cursor, Claude Code

Your qualifications

Professional experience

Impact

• You can articulate how your contributions transformed the way engineers work and fostered a strong SRE/DevOps culture.
• You can demonstrate how impactful reliability work connects to business success and customer outcomes.

Ownership

• You embrace the you build it, you run it principle — you love owning what you ship.
• You are cost-aware: effective vertical and horizontal autoscaling and detailed telemetry insights are how you demonstrate mindfulness of cloud spend.

Systematic approach

• Infrastructure as Code is the only thing that brings stability into chaos
• You design for failure: SLOs, error budgets, and runbooks are first-class artifacts, not afterthoughts.

Data-driven

• You use telemetry and metrics to give engineers actionable feedback on how applications and services behave.
• You can navigate complex data platform architectures using distributed tracing and debugging.

Technical skills

• Solid hands-on experience with GCP (BigQuery, DataProc, Cloud Composer, GCS) and Kubernetes.
• Experience with Python; Go is a strong advantage.
• Familiarity with data pipeline technologies (Kafka, Airflow/Cloud Composer, Spark, Iceberg) — you don't need to write ETL code, but you need to operate it reliably and know when something is wrong.
• Fluent use of AI coding agents (Cursor, Claude Code, Copilot, Gemini CLI, or similar) — you already use these tools daily to accelerate work.
• Comfortable with on-call rotation and 24/7 incident response.
• Remote-first mindset — you know how to be effective in distributed teams.
• You are able to learn and adapt — essential when exploring new tech or navigating our growing codebase.

Strongly preferred

• Experience operating single-DWH environments (Snowflak, Databricks or BigQuery).
• Familiarity with agentic/LLM workloads — API reliability, latency SLOs, trace observability for AI systems.
• Experience with open table formats (Iceberg, Delta Lake) in production environments.
• Exposure to data security and compliance in the context of customer-facing DWH integrations (consent, data retention, PII handling).

Personal qualities

• Ownership & accountability — you take issues from detection through to resolution and follow-up prevention.
• Systematic thinking — you identify root causes, not symptoms, and document your findings so the team learns.
• Collaboration & communication — you explain trade-offs and constraints clearly to both engineers and non-engineers.
• Bias for reliability — operational excellence (SLOs, oncall friendliness, proactive alerting) is not a chore, it's your craft.
• Continuous improvement mindset — you are comfortable iterating, revisiting assumptions, and improving incrementally.
• Comfortable operating remote-first in a distributed team across Central Europe.

Your success story

In 30 days:

• Get to know the DataCraft team, the company, and the most important processes.
• Set up your local and GCP development environment and complete the Engagement engineering onboarding.
• Understand the current state of DataCraft services: pipelines, orchestration, observability gaps, and on-call runbooks.

In 90 days:

• Start contributing to the L3 on-call rotation, handling incidents, troubleshooting, and debugging — which will sharpen your understanding of the platform and surface fresh improvement ideas.
• Deliver your first meaningful reliability improvement: an observability enhancement, a deployment automation, or an SLO definition for a key DataCraft service.

In 180 days:

• Own the reliability posture of at least one DataCraft domain end-to-end — able to independently design, operate, and continuously improve it.
• Drive measurable improvements in MTTR, alert signal-to-noise ratio, or deployment confidence across the team.
• Be a trusted reliability partner in architecture discussions — your input shapes how new DataCraft services are designed for operability from day one.

#LI-KP1

Become a Senior SRE for Bloomreach!

Join the newly form Datacraft team — the team building the next-generation data platform for Bloomreach Engagement. Datacraft owns three interconnected domains:

• Data Warehouses (~60%) — making Bloomreach data first-class in customer DWHs (Snowflake, BigQuery, Databricks). The strategic goal for 2026–27 is to use DWHs to exponentially accelerate data adoption.
• Loomi Analytics Agent (~20%) — evolving Loomi Analytics into an agentic analytics assistant that can explore data across systems, explain insights, and act on them.
• Dashboards & Analytics Stack (~20%) — moving Engagement reporting onto DWH-backed, modern analytics stacks (semantic layers, headless BI tools).

As a Senior SRE, you will be the reliability backbone of this AI-first data team. Your work will directly impact the deployments, pipelines, reliability, and observability of pipelines and services that hundreds of enterprise customers depend on — from data exports into Databricks and BigQuery, to the  AI agent Loomi uses to surface insights.

Datacraft is an AI-first team. We believe code is a commodity and expect every engineer to fluently use coding agents (e.g., Cursor, Claude Code, Copilot, Gemini CLI) as a core part of their daily workflow. The ability to leverage AI tooling to accelerate development, prototyping, and problem-solving is not optional — it's foundational. 

For candidates at the P3 / Senior SRE level, starting monthly compensation begins at 3 800 € gross, with the final offer tailored for each candidate based on their skills and experience. Stock options and a comprehensive benefits package are also included. Working in one of our Central European offices (Bratislava, Praha, Brno) or from home on a full-time basis, you'll become a core part of the Engineering team.

What challenge awaits you?

As a P3 (Senior) SRE at Bloomreach, you are an independent professional — expert in reliability engineering, able to decompose objectives into actionable infrastructure improvements, and lead initiatives end-to-end with minimal day-to-day guidance.

We need you to build and operate an ecosystem where data engineers can safely and efficiently develop, debug, and operate data-intensive jobs and services — spanning Kafka ingest pipelines, Iceberg data lakes, multi-DWH exports, Databricks deployment and orchestration (Airflow / Cloud Composer), and agentic AI workloads.

Your responsibilities

a. Platform reliability & observability

• Build and maintain the reliability ecosystem where engineers can safely develop, debug, and operate DataCraft services running on GCP and Kubernetes (DataProc, Cloud Composer, BigQuery, Snowflake/Databricks connectors).
• Ensure end-to-end observability across the full data platform — from Kafka ingest through GCS/Iceberg staging, Airflow orchestration, to Databricks and BigQuery destinations — enabling the team to catch missing loads, SLA breaches, and data drifts before customers notice, or costs drift.
• Drive scalability so services can scale vertically and horizontally based on operational and telemetric data (OpenTelemetry, Prometheus, Victoria Metrics).
• Maintain team health dashboards and alerting (Grafana, PagerDuty, Sentry).

b. Infrastructure as Code & deployments

• Own and evolve Terraform-based infrastructure for DataCraft services.
• Automate deployments, instance setup, and operational runbooks to eliminate manual/semi-manual steps.
• Maintain CI/CD pipelines (GitLab) with linters, security scans, and code quality checks, AI code reviews, enabling engineers to produce high-quality MRs.

c. Security & compliance

• Help the team fulfill security requirements for ISO and SOC2 audits by enforcing security principles: key distribution, key rotation, authorization & authentication at the service level, data encryption in transit, data isolation, resource limitations, and audit logs.
• Ensure data access controls are properly enforced across multi-DWH environments (BigQuery, Snowflake, Databricks).

d. Incident management & L3 support

• Participate in and drive L3 on-call rotation and incident resolution for DataCraft services.
• Contribute tooling for debugging, troubleshooting, and performance testing of data pipelines and orchestration layers.
• Use telemetry data and distributed tracing to navigate complex, distributed service architectures.

e. Agentic platform reliability

• Ensure reliability and observability of the Loomi Analytics Agent data infrastructure — LLM API gateway performance, MCP server health, and evaluation pipeline availability.
• Monitor and alert on data quality issues that could introduce inconsistencies or hallucinations in Loomi's responses — making the agent's data access patterns reliable and debuggable.

Our tech stack

Languages: Python (primary), Go, SQL Messaging & streaming: Apache Kafka Storage & databases: Databricks, BigQuery, Apache Iceberg, GCS, Mongo, Redis Data processing & orchestration: Apache Spark, DataFlow, Airflow / Cloud Composer Infrastructure: GCP, Kubernetes, Terraform AI / Agentic: LLM APIs, MCP, agent orchestration frameworks Observability: Grafana, Prometheus, Victoria Metrics, PagerDuty, Sentry, OpenTelemetry CI/CD & tooling: GitLab, Jira, Confluence AI coding agents: Cursor, Claude Code

Your qualifications

Professional experience

Impact

• You can articulate how your contributions transformed the way engineers work and fostered a strong SRE/DevOps culture.
• You can demonstrate how impactful reliability work connects to business success and customer outcomes.

Ownership

• You embrace the you build it, you run it principle — you love owning what you ship.
• You are cost-aware: effective vertical and horizontal autoscaling and detailed telemetry insights are how you demonstrate mindfulness of cloud spend.

Systematic approach

• Infrastructure as Code is the only thing that brings stability into chaos
• You design for failure: SLOs, error budgets, and runbooks are first-class artifacts, not afterthoughts.

Data-driven

• You use telemetry and metrics to give engineers actionable feedback on how applications and services behave.
• You can navigate complex data platform architectures using distributed tracing and debugging.

Technical skills

• Solid hands-on experience with GCP (BigQuery, DataProc, Cloud Composer, GCS) and Kubernetes.
• Experience with Python; Go is a strong advantage.
• Familiarity with data pipeline technologies (Kafka, Airflow/Cloud Composer, Spark, Iceberg) — you don't need to write ETL code, but you need to operate it reliably and know when something is wrong.
• Fluent use of AI coding agents (Cursor, Claude Code, Copilot, Gemini CLI, or similar) — you already use these tools daily to accelerate work.
• Comfortable with on-call rotation and 24/7 incident response.
• Remote-first mindset — you know how to be effective in distributed teams.
• You are able to learn and adapt — essential when exploring new tech or navigating our growing codebase.

Strongly preferred

• Experience operating single-DWH environments (Snowflak, Databricks or BigQuery).
• Familiarity with agentic/LLM workloads — API reliability, latency SLOs, trace observability for AI systems.
• Experience with open table formats (Iceberg, Delta Lake) in production environments.
• Exposure to data security and compliance in the context of customer-facing DWH integrations (consent, data retention, PII handling).

Personal qualities

• Ownership & accountability — you take issues from detection through to resolution and follow-up prevention.
• Systematic thinking — you identify root causes, not symptoms, and document your findings so the team learns.
• Collaboration & communication — you explain trade-offs and constraints clearly to both engineers and non-engineers.
• Bias for reliability — operational excellence (SLOs, oncall friendliness, proactive alerting) is not a chore, it's your craft.
• Continuous improvement mindset — you are comfortable iterating, revisiting assumptions, and improving incrementally.
• Comfortable operating remote-first in a distributed team across Central Europe.

Your success story

In 30 days:

• Get to know the DataCraft team, the company, and the most important processes.
• Set up your local and GCP development environment and complete the Engagement engineering onboarding.
• Understand the current state of DataCraft services: pipelines, orchestration, observability gaps, and on-call runbooks.

In 90 days:

• Start contributing to the L3 on-call rotation, handling incidents, troubleshooting, and debugging — which will sharpen your understanding of the platform and surface fresh improvement ideas.
• Deliver your first meaningful reliability improvement: an observability enhancement, a deployment automation, or an SLO definition for a key DataCraft service.

In 180 days:

• Own the reliability posture of at least one DataCraft domain end-to-end — able to independently design, operate, and continuously improve it.
• Drive measurable improvements in MTTR, alert signal-to-noise ratio, or deployment confidence across the team.
• Be a trusted reliability partner in architecture discussions — your input shapes how new DataCraft services are designed for operability from day one.

#LI-KP1

Are you looking for a cutting-edge tech stack to work with on a daily basis? We are currently expanding our Campaigns team and are looking for a new colleague to join as a Senior Software Engineer.

For candidates at the P3 / Senior Software Engineer level, starting monthly compensation begins at 3700 € gross, with the final offer tailored for each candidate based on their skills and experience. Stock options and a comprehensive benefits package are also included. Working in one of our Central European offices (Bratislava, Brno, Prague) or from home on a full-time basis, you‘ll become a core part of the Engineering Team.

What challenge awaits you?

As a Senior Software Engineer at our company, you'll come face-to-face with exciting, high-end technical challenges. You'll be a part of a team that delivers magical customer experiences through personalized omnichannel marketing campaigns. You’ll work on  implementing new microservices into our architecture, managing high-throughput systems, and enhancing the speed and reliability of our platform. You will utilize cutting-edge AI-powered solutions, such as GenAI and LLMs. 

You'll collaborate closely with other engineering teams and product managers to ensure seamless integration of our campaigns automation features with the rest of our platform, fostering a culture of collaboration and innovation. This role offers a unique opportunity to combine your technical expertise with a passion for customer experience enhancement and a desire to empower businesses with data-driven personalization.

Your job will be to:

1. Design & Deliver new features
2. Ensure quality and performance of developed solution
3. Support and Maintain owned components

a. Design & Deliver new features

• Translate business requirements for product features into technical specifications and design documents.
• Collaborate with other engineering teams to ensure a unified software architecture.
• Define and develop back-office API endpoints as well as high-performance serving endpoints.
• Develop and implement high-throughput, scalable and reliable systems to support new features.
• Deploy and monitor new features in production, ensuring seamless integration with existing systems.

b. Ensure quality and performance of developed solution

• Perform API testing, including unit tests, system tests and performance tests.
• Implement monitoring systems and dashboards to track the performance of our systems in production, identify potential issues, and optimize for speed and cost efficiency.
• Contribute to developing and implementing DevOps best practices within the team.

c. Support and Maintain owned components

• Maintain end-to-end features, encompassing microservices, back-office APIs, and high-performance serving APIs.
• Provide ongoing support and maintenance for existing features, including troubleshooting issues, fixing bugs, and implementing enhancements.
• Support our client-facing colleagues in the investigation of possible issues (L3 support).
• Document code, design decisions, and operational procedures to facilitate ongoing maintenance and knowledge sharing.

What technologies and tools does the Campaigns team work with?

• Programming languages - Go, Python
• Google Cloud Platform services - GKE, BigQuery, BigTable, GCS, VertexAI 
• Data Storage and Processing - MongoDB, Redis, Kafka 
• Software and Tools - Grafana, Gitlab, Jira, Productboard, PagerDuty, CursorAI, Copilot 

The owned area focuses on Marketing Campaigns Automation, including scheduling, audience management, content personalization and delivery. We support various marketing channels, such as Mobile Messaging, Emails, SMS/MMS, Push Notifications and Webhooks. We use Jinja for personalization and utilize ML models for content generation. Therefore, having experience in the mentioned areas is an advantage.

Your success story will be:

• In 30 Days: Successfully onboard and contribute to ongoing tasks, demonstrating understanding of the codebase and team processes.
• In 90 Days: Contribute to design discussions and independently deliver high-quality code for assigned features. Participate in investigating and resolving production issues.
• In 180 Days: Independently manage larger tasks, contribute to team improvements, and confidently handle L3 support, investigating and resolving production issues.

You have the following experience and qualities:

1. Professional — Proven experience in Go or Python engineering, system design, and maintenance in the area of campaign automation.
2. Personal — Demonstrates strong initiative, ability to work within a team, communication skills, and a commitment to continuous learning and improvement.

Professional experience

• Proven experience in at least one of the following languages: Go or Python, which are essential for building our data-driven features.
• Solid understanding of microservice-oriented architecture and experience in building systems with high throughput and low latency APIs. Familiarity with service orchestration and management (e.g. GKE).
• Experience with version control systems (Git) and CI/CD pipelines. We utilize Git for code management and CI/CD pipelines for efficient development and deployment.
• Familiarity with database management (preferably MongoDB and Redis) and event streaming (e.g. Apache Kafka).
• Experience with integrating omnichannel communication such as Mobile Messaging, Emails, SMS/MMS, Push Notifications and Webhooks would be a valued asset.
• Interest in Generative AI and its applications is a plus.

Personal qualities

• Demonstrates strong initiative and a proactive approach to problem-solving.
• Excellent communication and collaboration skills, with the ability to work effectively within a team.
• A genuine passion for learning new technologies and keeping up-to-date with the latest advancements.
• A commitment to delivering high-quality work and a dedication to continuous improvement.

Excited? Join us and transform the future of commerce experiences.

#LI-KP1

Are you looking for a cutting-edge tech stack to work with on a daily basis? We are currently expanding our Campaigns team and are looking for a new colleague to join as a Senior Software Engineer. Working in one of our Central European offices (Bratislava, Brno, Prague) or from home on a full-time basis, you‘ll become a core part of the Engineering Team.

What challenge awaits you?

As a Senior Software Engineer at our company, you'll come face-to-face with exciting, high-end technical challenges. You'll be a part of a team that delivers magical customer experiences through personalized omnichannel marketing campaigns. You’ll work on  implementing new microservices into our architecture, managing high-throughput systems, and enhancing the speed and reliability of our platform. You will utilize cutting-edge AI-powered solutions, such as GenAI and LLMs. 

You'll collaborate closely with other engineering teams and product managers to ensure seamless integration of our campaigns automation features with the rest of our platform, fostering a culture of collaboration and innovation. This role offers a unique opportunity to combine your technical expertise with a passion for customer experience enhancement and a desire to empower businesses with data-driven personalization.

Your job will be to:

1. Design & Deliver new features
2. Ensure quality and performance of developed solution
3. Support and Maintain owned components

a. Design & Deliver new features

• Translate business requirements for product features into technical specifications and design documents.
• Collaborate with other engineering teams to ensure a unified software architecture.
• Define and develop back-office API endpoints as well as high-performance serving endpoints.
• Develop and implement high-throughput, scalable and reliable systems to support new features.
• Deploy and monitor new features in production, ensuring seamless integration with existing systems.

b. Ensure quality and performance of developed solution

• Perform API testing, including unit tests, system tests and performance tests.
• Implement monitoring systems and dashboards to track the performance of our systems in production, identify potential issues, and optimize for speed and cost efficiency.
• Contribute to developing and implementing DevOps best practices within the team.

c. Support and Maintain owned components

• Maintain end-to-end features, encompassing microservices, back-office APIs, and high-performance serving APIs.
• Provide ongoing support and maintenance for existing features, including troubleshooting issues, fixing bugs, and implementing enhancements.
• Support our client-facing colleagues in the investigation of possible issues (L3 support).
• Document code, design decisions, and operational procedures to facilitate ongoing maintenance and knowledge sharing.

What technologies and tools does the Campaigns team work with?

• Programming languages - Go, Python
• Google Cloud Platform services - GKE, BigQuery, BigTable, GCS, VertexAI 
• Data Storage and Processing - MongoDB, Redis, Kafka 
• Software and Tools - Grafana, Gitlab, Jira, Productboard, PagerDuty, CursorAI, Copilot 

The owned area focuses on Marketing Campaigns Automation, including scheduling, audience management, content personalization and delivery. We support various marketing channels, such as Mobile Messaging, Emails, SMS/MMS, Push Notifications and Webhooks. We use Jinja for personalization and utilize ML models for content generation. Therefore, having experience in the mentioned areas is an advantage.

Your success story will be:

• In 30 Days: Successfully onboard and contribute to ongoing tasks, demonstrating understanding of the codebase and team processes.
• In 90 Days: Contribute to design discussions and independently deliver high-quality code for assigned features. Participate in investigating and resolving production issues.
• In 180 Days: Independently manage larger tasks, contribute to team improvements, and confidently handle L3 support, investigating and resolving production issues.

You have the following experience and qualities:

1. Professional — Proven experience in Go or Python engineering, system design, and maintenance in the area of campaign automation.
2. Personal — Demonstrates strong initiative, ability to work within a team, communication skills, and a commitment to continuous learning and improvement.

Professional experience

• Proven experience in at least one of the following languages: Go or Python, which are essential for building our data-driven features.
• Solid understanding of microservice-oriented architecture and experience in building systems with high throughput and low latency APIs. Familiarity with service orchestration and management (e.g. GKE).
• Experience with version control systems (Git) and CI/CD pipelines. We utilize Git for code management and CI/CD pipelines for efficient development and deployment.
• Familiarity with database management (preferably MongoDB and Redis) and event streaming (e.g. Apache Kafka).
• Experience with integrating omnichannel communication such as Mobile Messaging, Emails, SMS/MMS, Push Notifications and Webhooks would be a valued asset.
• Interest in Generative AI and its applications is a plus.

Personal qualities

• Demonstrates strong initiative and a proactive approach to problem-solving.
• Excellent communication and collaboration skills, with the ability to work effectively within a team.
• A genuine passion for learning new technologies and keeping up-to-date with the latest advancements.
• A commitment to delivering high-quality work and a dedication to continuous improvement.

Excited? Join us and transform the future of commerce experiences.

#LI-KP1

About the role:

We're hiring a Manager II of Quality Engineering to lead a team of QEs embedded across our Agile squads. You'll report to the Senior Director of Quality Engineering and partner with peers across QE management. You own the team's careers, practice, QE tooling, and the standards they bring into their squads. Their squad's Engineering Manager coordinates their day-to-day squad work as a cross-functional peer.

Your team is distributed across multiple geographies and employment models. You're accountable for quality outcomes against a concrete target: 15% aggregate Defect Leakage Rate (DLR) for severity 0–3, with severity 0–1 held below 1%.

Depending on which squads your QEs sit in, your scope may include our payments stack, which relies on event-driven architectures along with first- and third-party APIs. Our Tooling and Automation Manager owns the SDET function and automation strategy; you and your team provide the risk and coverage signal that shapes where automation and AI tooling investment goes.

About us:

At 8am, our vision is to power a world where professionals thrive. We start every day on a mission to empower professionals with the most trusted, innovative technology to deliver world-class outcomes for their clients and exceptional financial results for their business. They count on our purpose-built solutions to simplify operations, ensure compliance, and fuel profitable growth, so they can focus on their clients and do more of the work that matters.

Founded in 2005, 8am™ (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential. We have been recognized as one of Inc 5000’s fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well!

What you'll do:

• Lead a team of QEs embedded in Agile squads: hiring, coaching, performance management, and growing your ICs along our QE career ladder.
• Manage QE resource allocation across squads: rebalancing coverage as priorities shift, covering for leave or open headcount, and surfacing tradeoffs to Engineering and Product when demand exceeds capacity.
• Own the QE practice across the squads your QEs work in, enforce release readiness standards through our quality gates, and keep Qase traceability coherent.
• Review test plans authored by your team and raise the bar on coverage, clarity, and maintainability.
• Partner with peer QE managers, the Tooling and Automation team, Data Engineering, and Product to identify critical automation paths and build them into the quality gates, balancing the flows customers actually use with the flows we want customers adopting.
• Pull in our nonfunctional QE specialists (Data, Security, Performance) where their expertise sharpens coverage for the squads your QEs are in.
• Partner with Customer Support and Customer Success to bring customer signal into QE, positioning your team as customer advocates who catch failure modes before they become widespread.
• Own post-release quality: driving QE response and root cause analysis when escapes happen, and feeding those learnings back into gates, test coverage, and process.
• Enforce existing QE processes and drive continuous improvement. Contribute to Themis, our Python/PyTest/Playwright-based automation framework that implements our quality gates.

About you:

• 3+ years managing a quality-focused engineering team, with a track record of driving defect leakage or equivalent quality metrics down and sustaining them as the codebase and team grow. You understand the QE mindset: defining what good looks like, owning quality outcomes at the squad level, and partnering with Tooling and Automation to keep automation reliable and well-maintained, with zero tolerance for flakey tests.
• Strong judgment under ambiguity and proactive communication in all directions. You surface risks and quality signals early, with context and a proposed path, to your team, to Engineering Managers, to Product, and to leadership. You can present quality metrics and trade-offs clearly to senior leadership and represent the Quality Engineering team's position in cross-functional debates.
• An active view of AI in QE. We're continuously evaluating and adopting AI to accelerate QE work. You bring rigor to how AI gets used, ensure your team reviews AI output before it ships, and help them get more value from the tools over time.
• Technical breadth and depth in both QE practice and the products you'll cover. Broad enough to engage credibly with engineering peers across multiple products and verticals on test strategy, critical automation paths, and tooling decisions, and deep enough to mentor your ICs on their actual work: test design, debugging a flaky suite, decomposing a complex feature for coverage, reviewing automation critically.
• Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation.

Why join our new 8am Brno hub?

• Founding Team Impact: Be a founding engineer of our new Brno R&D hub. After a brief 1-6 month integration with U.S. based teams, you will help form fully autonomous, locally-led squads with clear paths to Staff and leadership roles with the exciting opportunity to collaborate face-to-face with your team in our upcoming Brno office.
• Drive our "AI-First" Transformation: We are building a secure, massive-scale "Unified AI Platform". Depending on your squad, you will either help architect this core infrastructure (LLM routing, RAG, agent orchestration) or build directly on top of it.
• Build the Next Generation of Our Platform: Help shape the systems powering products used by more than 250,000 professionals. You’ll work on complex platform capabilities across payments, workflow automation, and AI-powered features as we expand into new professional service markets.

Benefits and Perks

We offer a competitive, locally relevant benefits package designed to support your life in the Czech Republic while giving you access to global opportunities:

• Flexible Time Off (FTO) and 13 paid public holidays aligned with the Czech calendar
• Paid sick leave with additional support through the Czech social security system
• Maternity, paternity, and parental leave in line with Czech regulations, plus additional paid paternity leave from 8am
• Full statutory benefits, including public health insurance, social security, pension, and work accident coverage
• Performance bonus opportunities and employee referral rewards

Grow Your Career

• Access to Coursera (including Gen AI Academy) and ongoing professional development
• Clear growth paths, regular feedback, and opportunities for advancement

What Makes 8am Different:

• International company environment with collaboration across Europe and the U.S.
• Opportunities to travel for company events (including potential U.S. visits)
• Engaging team culture with local events, outings, and community initiatives
• High-quality company swag and programs focused on wellness, learning, and connection
• New Brno office coming soon, with opportunities to work in-person and enjoy a flexible hybrid setup

Diversity, equity & inclusion at 8am:

At 8am, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach. 

Security advisory:

Our hiring teams at 8am are dedicated to recruiting top talent that share our passion for serving the professional services industry through innovative financial technology.  As such, our Talent Acquisition Team only follows legitimate hiring practices.  We will always communicate with our candidates using emails with the 8am domain and will never ask for sensitive/personal data during the application process.  All interviews take place over phone call, Zoom/Google Meet or in person.  All offers are communicated verbally by our Talent Acquisition Specialists with a written offer letter as a follow up. 

Why we're hiring:

At WPP, technology is at the heart of everything we do, and it is the Technology Operations teams mission, as part of Enterprise Technology, to enable our stakeholders to collaborate, create and thrive. Enterprise Technology is undergoing a significant transformation to modernise ways of working, shift to cloud and micro-service-based architectures, drive automation, digitise colleague and client experiences and deliver insight from WPP’s petabytes of data.  

As we continue on this transformation journey….  This role will carry out the effective and efficient everyday technology operations for WPP ET.  A trusted pair of hands to deal with level 1 and 2 issues as they present to the IT Service Desk and a trusted resource for Infrastructure and Management personnel to assist with project work when needed. The role will report into the Enterprise Technology Operations Lead and work closely with other teams within Enterprise Technology.

This is a 100% on site role.

What you'll be doing:

• Deliver world class, on-site support services to WPP employees, agencies, and visiting clients, operating within predefined structure, methodologies, and standards set by WPP ET
• Provide on-site support to the WPP agencies
• Provide remote support, as needed, to WPP agencies across the wider region
• Ensure IT deskside operations and all standard technology services, including meeting room AV, are delivered and supported as needed
• Develop excellent relationships with the business user base
• Lead a customer-centred culture, championing activities to empower end users to get maximum utilization out of their technology tools
• Educate the business on how to use the Enterprise Technology service and maximise benefits
• Log all IT engagements into a ticketing system to ensure IT demand and performance data can be reported upon
• Onboarding and offboarding of new and departing employees, including user account administration and asset management
• Level 1 and 2 incident and problem management, including diagnosis, liaison with appropriate internal and external resources to drive resolution, and ticket management throughout the resolution process
• Ensure security procedures are followed, and 3rd parties are monitored during service engagements
• Act as the primary point of contact for AV support in meeting rooms within the Czechia WPP building
•  Assist users in setting up and troubleshooting AV equipment during meetings and events, ensuring a smooth user experience
• Provide hands-on support with AV hardware and software, including video conferencing systems, projectors, microphones, and speakers
• Conduct regular checks to ensure all AV equipment is functioning optimally
• Maintain an inventory of AV equipment, coordinating with the IT team for repairs, replacements, and upgrades as necessary
• Provide on-site AV support for both internal as well as external events, which may occasionally fall outside regular working hours
• Maintaining IT/Service Desk knowledge base and standard procedures
• Deployment of hardware and software to end users
• Management and installation/removal of break/fix or warranty replacement of IT related equipment
• IT asset procurement, inventory and Life cycle management
• Work with all the IT functions within the Enterprise Technology operating model to ensure the needs of the business are fulfilled
• Support WPP Global in promoting global standards and ensuring local implementation
• Support other IT teams with IT changes and ensure support priorities are localised and executed to plan
•  Perform basic device troubleshooting including resetting devices, cable management, providing console access for 3rd level teams/partners as part of Incident break fix or scheduled changes
• Facilitate and support refresh of local infrastructure (network and server)
• Availability where necessary for out-of-hours support
• Other duties as required

What you'll need:

• 3 – 5 years in an IT help desk / desk side support role
• Strong cross-platform experience in Windows and Mac, along with working knowledge of AV technology
• Excellent problem-solving skills
• Can-do attitude
• Someone that can empathize and communicate effectively with end users
• Builds excellent relationships, based on trust and mutual respect
• Excellent written and verbal communication skills
• Able to manage time effectively and set priorities appropriately
• Able to maintain professional demeanor under stress while remaining friendly and approachable to ensure a positive user experience

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI-Hybrid