At EBANX, we believe barriers were made to be broken. We started our story in Curitiba, Brazil, and today we are a global company, present in more than 29 countries, with offices in Curitiba, São Paulo, Shanghai, Singapore, and Johannesburg. In total, we are 700+ ebankers spread across the world, connecting companies like Uber, Netflix, Spotify, TikTok, Canva, Shopee, Meta, and Shein to millions of consumers in emerging markets—creating new opportunities and revolutionizing the future of digital payments.

Our mission is clear: to give global access to everyone. We are guided by the motto #TamoJunto, which translates into four key pillars: Shape Tomorrow, Evolve Fast, Make It Happen, and Unlock The World.

If you want to be part of a global company with accelerated growth that is shaping the future of digital payments, EBANX is the place for you.

In the Operations team at EBANX, you don’t just oversee processes. You ensure that every step of our solution runs accurately, efficiently, and reliably, impacting millions of transactions worldwide. Here, operational excellence combines with innovation and collaboration to make our work truly Out Of The Ordinary.

What your day-to-day will look like

• Work closely with the Commercial Team to understand the customer needs and define the best technical solution.
• Lead technical calls with different types of audiences: presenting EBANX solutions and/or exploratory discovery meetings to understand the customer's business case;
• Work with Internal Teams (Business Architecture, Product, Regulatory, Finance, Dev) to design and validate the customer business case and needs, always seeking the best solution;
• Prioritizes, communicates, and mitigates issues and risks with internal stakeholders promptly;
• Prepare a high-quality, documented solution proposal that is going to be delivered to the customer and used by EBANX Internal Teams as a guide to the Implementation Project.
• Report to internal stakeholders weekly on the progress of all of your work with the customers.
• Guarantee a frictionless handover to the implementation team once the design is complete

What you need to shine in this role

• Technical background, with a focus on Web-based/cloud applications, and API communication;
• Payments industry background;
• Ability to coordinate effectively with people across geographically diverse cultures;
• Customer-facing skills, effective interpersonal relationships, demonstrating professional and technical credibility;
• English proficiency;
• A strong Team Player, helping to develop the Pre-Sales Engineer Team alongside the EBANX Growth.
• Bachelor's Degree, or equivalent in a tech area

Bonus points if you have

• Spanish is a plus

EBANX offers:

• Performance Bonus: Annual bonus program based on company results.
• Meal Allowance: Monthly allowance to support your meals.
• EBANX Education: Financial assistance for undergraduate, graduate, and MBA programs to support your professional growth.
• EBANX Skills: Dedicated budget for courses, certifications, and workshops to encourage continuous learning.
• Language Classes: Language classes to support your personal and professional development.
• Health & Well-being: Medical and dental plans with extensive coverage, including support for dependents and wellness programs.
  Flexible Work Culture: Semi-flexible hours, additional day off on your birthday, and year-end break to support work-life balance.
• Well-being Program: Access to activities and resources that promote physical and mental health.

Learn more about our #ebanxlife on LinkedIn and Instagram, and see what it’s like to be part of a global team that breaks barriers, creates opportunities, and celebrates every achievement together.

✨ An Out Of The Ordinary career is waiting for you here!

EBANX is a leading global payments company dedicated to connecting businesses and consumers in emerging markets. Through deep local expertise, cutting-edge technology, and strategic partnerships, EBANX empowers global enterprises to expand with confidence and deliver exceptional payment experiences in emerging markets.

Position Overview

The Engagement Manager plays a pivotal role in driving the successful implementation, optimization, and long-term adoption of EBANX’s payment solutions. Acting as a strategic bridge between clients, commercial teams, and product development, this role ensures that every solution delivers measurable business impact.

Beyond overseeing delivery and performance, the Engagement Manager serves as a trusted consultant to merchants, educating them on how to work with EBANX, uncovering new opportunities for business growth and market expansion. By leveraging deep market understanding and data-driven insights, the Engagement Manager identifies potential areas for optimization. The Engagement Manager engages the BD and AM teams by referring qualified opportunities for pricing, contracting, and closure.

Key Responsibilities

• Client Engagement & Advisory: Serve as the primary point of contact for Strategic and Enterprise new brands, ensuring alignment between their strategic objectives and EBANX’s payment solutions during the merchant onboarding and ramping phase. Provide consultative guidance to help merchants expand and optimize their payment operations across multiple markets.
• Implementation & Delivery Management: Lead the end-to-end execution of client onboarding and integration projects. Coordinate cross-functional teams, including commercial, operations, compliance, and product, to ensure timely delivery, operational excellence, and exceptional client experiences.
• Ramp-Up Planning & KPI Management: Develop a clear ramp-up schedule in collaboration with each merchant, defining key performance indicators (KPIs), success metrics, and milestones. Establish mutual accountability by aligning on how both EBANX and the merchant will measure and achieve each performance milestone throughout the ramp-up period.
• Performance Optimization:  Collaborate with internal teams to deliver performance and transactional metrics reviews with actionable insights and data-driven recommendations that maximize results for clients.
• Consultative Growth Enablement: Act as a trusted consultant to merchants, proactively identifying business expansion opportunities. Refer qualified expansion opportunities to Sales or Account Management teams for pricing, contracting, and closure.
• Strategic Partnership Development: Build the foundation of the merchant relationship that enables EBANX to sustain long-term relationships with clients and partners, grounded in trust, transparency, and consistent delivery. Foster collaboration that drives joint growth and mutual success.
• Project Leadership & Continuous Improvement: Manage multiple concurrent projects with discipline and precision. Promote continuous improvement by contributing to structured methodologies, incorporating feedback, and ensuring alignment with EBANX’s standards of excellence.
• Cross-functional Collaboration: Liaise between clients and EBANX’s internal stakeholders to align commercial, technical, and operational priorities, ensuring that solutions meet both short- and long-term merchant and business needs.
• Knowledge Sharing & Enablement: Contribute to internal enablement efforts by creating documentation, delivering training, and sharing best practices that enhance team knowledge and delivery capabilities.

Qualifications & Experience

Education:

• Bachelor’s degree.

Professional Experience:

• Proven experience in payments, financial technology, consulting, or account management.
• Demonstrated ability to lead complex projects, coordinating multiple stakeholders across technical, commercial, and operational functions.
• Experience serving as a strategic consultant to clients, identifying new business or market expansion opportunities, and collaborating with Sales or Account Management teams to drive growth.
• Proven track record of defining and managing performance-based ramp-up plans, including KPI design, measurement frameworks, and milestone tracking.
  
  

Project Management:

• Expertise in managing concurrent projects with structured methodologies.
• Strong organizational and prioritization skills with a focus on quality, timelines, and client satisfaction.
  
  

Communication & Influence:

• Exceptional written and verbal communication skills, with the ability to present complex information clearly and persuasively.
• Strong stakeholder management skills, capable of building trust and alignment across client and internal teams.
• Ability to translate business needs into technical requirements and work closely with engineering teams to ensure seamless delivery.
  
  Analytical & Strategic Thinking:
  
  
  • Strong analytical capabilities to interpret performance data, identify trends, and generate actionable insights.
    
    
  • Strategic mindset with a consultative approach to problem-solving and client engagement.
    
    

Industry Knowledge:

• Deep understanding of digital payments, e-commerce, and emerging market dynamics.
  
  
• Awareness of regulatory frameworks, risk management practices, and regional variations in consumer payment behavior.
  
  

Languages:

• English language is a requirement. A secondary language is a plus.
  
  

Mindset:

• Proactive, results-oriented, and adaptable to a fast-paced, multicultural environment.
  
  
• Committed to continuous learning, operational excellence, and delivering measurable client value.

EBANX offers:

• Spanish, English, and Portuguese classes;
• Meal Allowance;
• Transportation voucher (if needed);
• WAVES - Program of goals and results (variable compensation);
• EBANX Play - Wellness (Gympass, e-Sports, SESC );
• EBANX Education: financial support for undergraduate, graduate, and MBA programs so you can develop important skills for your career;
• EBANX Skills: budget for workshops and courses;
• EBANX Flexible: Birthday Day Off;
• Semi-flexible hours (8 hours a day - Monday to Friday);
• EBANX Family: Daycare assistance, extended leave for caregivers and support program for children and pregnant women;
• EBANX Health: Health and Dental Insurance, with subsidy for dependents and medicine subsidy for ebankers;
• Life Insurance: Life Insurance 100% paid by EBANX;
• Blue Club: Exclusive discount for ebankers in bakeries, restaurants, courses, electronics stores, and more!

Follow us on LinkedIn and check out our Instagram to learn more about the #ebanxlife.

At EBANX, we believe that barriers were meant to be broken. Our story began in Curitiba, Brazil, and today we are a global company operating in more than 29 countries, with offices in Curitiba, São Paulo, Shanghai, Singapore, and Johannesburg. In total, there are over +700 ebankers spread across the world, connecting companies like Uber, Netflix, Spotify, TikTok, Canva, Shopee, Meta, and Shein to millions of consumers in emerging markets, creating new opportunities and revolutionizing the future of digital payments.

Our mission is clear: to provide global access for everyone. We are guided by the motto #TamoJunto (We're In This Together), which translates into four main pillars: Shape Tomorrow, Evolve Fast, Make It Happen, and Unlock The World.

If you want to be part of a global company with accelerated growth that is transforming the future of digital payments, EBANX is the place for you.

In the Operations team at EBANX, you don’t just oversee processes. You ensure that every step of our solution runs accurately, efficiently, and reliably, impacting millions of transactions worldwide. Here, operational excellence combines with innovation and collaboration to make our work truly Out Of The Ordinary.

As the e-commerce market grows exponentially, so does the challenge of securing it. We are a fast-paced payments processing company with a strong footprint across Latin and Central America, and we are looking for a Fraud Prevention Senior Analyst to join our team.

Your role will focus on a critical reality of our industry: Fraud. However, we believe the real challenge isn't simply stopping fraudulent transactions, it is detecting suspicious behavior while aggressively preserving our merchants' approval rates. There is no pride in low fraud numbers if it comes at the cost of declining valid sales. We need to be precise, strategic, and user-focused. That is why we are looking for a data-driven professional with a Customer-Centric mentality and proven experience in Fraud Prevention to help us find that perfect balance.

What your day-to-day will look like

• Act in a customer centric way for our Merchants;
• Proactively monitor KPIs and performance;
• Deep analyze data to understand behaviors and guide important business decisions;
• Identify offenders, opportunities and come up with new fraud prevention strategies to address and fix it;
• Contribute with disruptive ideas and insights that will benefit the business.

What you need to shine in this role

• You have a constant need for self-development. Comfort zone makes you uncomfortable and you’re guided by the test-learn methodology;
• You are familiar with dashboard tools. Tableau is the company’s official tool, but any knowledge here is welcome;
• You have payment market and fraud prevention experience and are familiar with the major players that compose the card transactional flow;
• You have skills on making weekly presentations and reports, as well as presenting it to merchants, partners and internally;
• You understand how machine learning algorithms work. You will be working closely with Data Science teams and talk about models to increase performance;
• You have experience in creating anti-fraud rules.
• You know how to use SQL (joining tables, aggregation functions) to extract data for analysis purposes and also make your daily activities easier;
• You have intermediate to fluent English skills. We’re a multinational company and you will need English for email replies and meeting very frequently;
• You respect all cultures and beliefs and don’t have a prejudgment mindset.

• You know statistical fundamentals and use them to guide your data analysis such as hypothesis test, back testing rules, relative risk, etc.;
• You have great communication skills and are a fast learner;

Bonus points if you have

• You also have fluency in Spanish;
• You have skills on developing views on Looker;
• You have experience using Python.
• You have experience in creating new processes and documentations. 

EBANX offers:

• WAVES Program: Annual bonuses based on the company's performance results.
  
  
• Auxílio-refeição/alimentação: Credit provided via a flexible card.
  
  
• EBANX Education: Financial support for undergraduate, postgraduate, and MBA programs to help you grow professionally.
  
  
• EBANX Skills: A dedicated budget for workshops, courses, and certifications, encouraging your continuous development.
  
  
• Language Classes: Spanish, English, and Portuguese lessons for your personal and professional development.
  
  
• EBANX Health: Medical and dental assistance with broad coverage, 100% paid for the employee, plus a subsidy for dependents, caring for the well-being of you and your family.
  
  
• EBANX Family: Childcare assistance, extended parental leave for caregivers, and support programs for pregnant women and children.
  
  
• Life Insurance: Fully paid by EBANX.
  
  
• Transportation: Parking assistance or commute vouchers (Vale Transporte), depending on your needs.
  
  
• EBANX Flexible: A special day off on your birthday and semi-flexible hours (8 hours a day, Monday to Friday) for work-life balance, plus a year-end recess between Christmas and New Year’s with no deduction from your vacation days.
  
  
• EBANX Play: A wellness program that includes access to Wellhub, e-Sports, and partnerships with SESC.
  
  
• Blue Club: Exclusive discounts at bakeries, restaurants, shops, courses, and more.
  
  

Learn more about #ebanxlife on LinkedIn and Instagram and see what it’s like to be part of a global team that breaks barriers, creates opportunities, and celebrates every achievement together.

✨ An Out Of The Ordinary career is waiting for you here!

EBANX is one of the most successful fintechs to emerge from Latin America — and today, we are building a truly global payments company. Our mission has remained constant from day one: to unlock access and enable companies and consumers to participate in the digital economy, no matter where they are.

What started as a bold vision has grown into a platform that connects some of the world’s largest digital businesses with customers across 21 of the fastest-growing markets. We operate where complexity exists — turning local challenges into global opportunities, and building the infrastructure that allows payments to move further, faster, and smarter.

We are a team of builders and problem-solvers. We think globally, act with curiosity, and believe diversity of thought is a competitive advantage.

As EBANX enters its next phase of hyper growth, we are looking for people who want to shape the future of payments, expand what’s possible, and help connect businesses and consumers across borders.
Let’s build what’s next — together.

At EBANX’s Commercial team, you don’t just close deals. You connect merchants who are transforming the most promising emerging markets in the world. Every negotiation and partnership built has a direct impact on our clients’ growth and on EBANX’s expansion, combining strategy, relationships, and collaboration to make our work truly Out Of The Ordinary.

Your day-to-day impact:

• Managing high-growth enterprise and mid-market merchants with a focus on driving YOY revenue growth by executing strategic commercial growth plans;
• Developing and driving pipeline of new products, market expansion, and share of checkout opportunities, to increase volume and revenue within each merchant relationship; 
• Develop and maintain a trusted relationship, acting as the voice of the customer: learning merchants’ product pain points and expansion plans, understanding their priorities and urgency, and effectively communicating this across internal cross-functional teams
• Outstanding internal and external communication - respond to client’s demands and correctly address, convey compelling value propositions, inform merchants of EBANX’s product roadmap, ability to communicate sensitive news to the merchant;
• Monitor, measure, and propose strategies to continually improve merchant performance, payment method optimization, market penetration, and brand advancement;
• Close collaboration and partnership with a diverse cross functional team (e.g. product, marketing, subject matter experts, operations, risk, legal, and finance) to maximize merchant satisfaction and reference ability;
• Maintain a strong understanding of our competitive landscape and business strategy
• Diligently report on sales pipeline progression within Salesforce.com; requires a high level of organization
• Provide feedback to leadership on ways to optimize the sales cycle, enhance sales channels, and improve corporate brand awareness;
• At all times you will be a positive representative of the company and its brand and will conduct all sales activities with the highest degree of professionalism

Must-haves to shine in this role:

• Experience as Account Manager or Business Development with a tenure of exceeding targets;
• Must have experience in payments;
• Understanding of merchant payment environment and needs;
• Analytical skills, high level of organization, attention to details;
• Proven experience using Salesforce CRM to manage pipelines, forecast revenue, and drive sales process discipline.
• Ability to translate CRM and data insights into actionable account or territory strategies.
• A self-starter who is comfortable in an entrepreneurial and fast paced setting;
• Tenacious and resilient with a positive, solution-oriented attitude;
• Confident, articulate, and professional communication, presentation, and persuasion skills;
• Excellent planning,prioritization, and time management discipline;
• Must have a valid passport and be willing to travel (up to 30% of the time);
• Fluent English (we will test it). A secondary language is a plus.

EBANX offers:

• Meal Allowance: Monthly allowance to support your meals.
• EBANX Education: Financial assistance for undergraduate, graduate, and MBA programs to support your professional growth.
• EBANX Skills: Dedicated budget for courses, certifications, and workshops to encourage continuous learning.
• Language Classes: Language classes to support your personal and professional development.
• Health & Well-being: Medical and dental plans with extensive coverage, including support for dependents and wellness programs.
  Flexible Work Culture: Semi-flexible hours, additional day off on your birthday, and year-end break to support work-life balance.
• Well-being Program: Access to activities and resources that promote physical and mental health.

Learn more about our #ebanxlife on LinkedIn and Instagram, and see what it’s like to be part of a global team that breaks barriers, creates opportunities, and celebrates every achievement together.

✨ An Out Of The Ordinary career is waiting for you here!

EBANX is a leading global payments company dedicated to connecting businesses and consumers in emerging markets. Through deep local expertise, cutting-edge technology, and strategic partnerships, EBANX empowers global enterprises to expand with confidence and deliver exceptional payment experiences in emerging markets.

Position Overview

The Engagement Manager plays a pivotal role in driving the successful implementation, optimization, and long-term adoption of EBANX’s payment solutions. Acting as a strategic bridge between clients, commercial teams, and product development, this role ensures that every solution delivers measurable business impact.

Beyond overseeing delivery and performance, the Engagement Manager serves as a trusted consultant to merchants, educating them on how to work with EBANX, uncovering new opportunities for business growth and market expansion. By leveraging deep market understanding and data-driven insights, the Engagement Manager identifies potential areas for optimization. The Engagement Manager engages the BD and AM teams by referring qualified opportunities for pricing, contracting, and closure.

Key Responsibilities

• Client Engagement & Advisory: Serve as the primary point of contact for Strategic and Enterprise new brands, ensuring alignment between their strategic objectives and EBANX’s payment solutions during the merchant onboarding and ramping phase. Provide consultative guidance to help merchants expand and optimize their payment operations across multiple markets.
• Implementation & Delivery Management: Lead the end-to-end execution of client onboarding and integration projects. Coordinate cross-functional teams, including commercial, operations, compliance, and product, to ensure timely delivery, operational excellence, and exceptional client experiences.
• Ramp-Up Planning & KPI Management: Develop a clear ramp-up schedule in collaboration with each merchant, defining key performance indicators (KPIs), success metrics, and milestones. Establish mutual accountability by aligning on how both EBANX and the merchant will measure and achieve each performance milestone throughout the ramp-up period.
• Performance Optimization:  Collaborate with internal teams to deliver performance and transactional metrics reviews with actionable insights and data-driven recommendations that maximize results for clients.
• Consultative Growth Enablement: Act as a trusted consultant to merchants, proactively identifying business expansion opportunities. Refer qualified expansion opportunities to Sales or Account Management teams for pricing, contracting, and closure.
• Strategic Partnership Development: Build the foundation of the merchant relationship that enables EBANX to sustain long-term relationships with clients and partners, grounded in trust, transparency, and consistent delivery. Foster collaboration that drives joint growth and mutual success.
• Project Leadership & Continuous Improvement: Manage multiple concurrent projects with discipline and precision. Promote continuous improvement by contributing to structured methodologies, incorporating feedback, and ensuring alignment with EBANX’s standards of excellence.
• Cross-functional Collaboration: Liaise between clients and EBANX’s internal stakeholders to align commercial, technical, and operational priorities, ensuring that solutions meet both short- and long-term merchant and business needs.
• Knowledge Sharing & Enablement: Contribute to internal enablement efforts by creating documentation, delivering training, and sharing best practices that enhance team knowledge and delivery capabilities.

Qualifications & Experience

Education:

• Bachelor’s degree.

Professional Experience:

• Proven experience in payments, financial technology, consulting, or account management.
• Demonstrated ability to lead complex projects, coordinating multiple stakeholders across technical, commercial, and operational functions.
• Experience serving as a strategic consultant to clients, identifying new business or market expansion opportunities, and collaborating with Sales or Account Management teams to drive growth.
• Proven track record of defining and managing performance-based ramp-up plans, including KPI design, measurement frameworks, and milestone tracking.
  
  

Project Management:

• Expertise in managing concurrent projects with structured methodologies.
• Strong organizational and prioritization skills with a focus on quality, timelines, and client satisfaction.
  
  

Communication & Influence:

• Exceptional written and verbal communication skills, with the ability to present complex information clearly and persuasively.
• Strong stakeholder management skills, capable of building trust and alignment across client and internal teams.
• Ability to translate business needs into technical requirements and work closely with engineering teams to ensure seamless delivery.
  
  Analytical & Strategic Thinking:
  
  
  • Strong analytical capabilities to interpret performance data, identify trends, and generate actionable insights.
    
    
  • Strategic mindset with a consultative approach to problem-solving and client engagement.
    
    

Industry Knowledge:

• Deep understanding of digital payments, e-commerce, and emerging market dynamics.
  
  
• Awareness of regulatory frameworks, risk management practices, and regional variations in consumer payment behavior.
  
  

Languages:

• English language is a requirement. A secondary language is a plus.
  
  

Mindset:

• Proactive, results-oriented, and adaptable to a fast-paced, multicultural environment.
  
  
• Committed to continuous learning, operational excellence, and delivering measurable client value.

EBANX offers:

• Spanish, English, and Portuguese classes;
• Meal Allowance;
• Transportation voucher (if needed);
• WAVES - Program of goals and results (variable compensation);
• EBANX Play - Wellness (Gympass, e-Sports, SESC );
• EBANX Education: financial support for undergraduate, graduate, and MBA programs so you can develop important skills for your career;
• EBANX Skills: budget for workshops and courses;
• EBANX Flexible: Birthday Day Off;
• Semi-flexible hours (8 hours a day - Monday to Friday);
• EBANX Family: Daycare assistance, extended leave for caregivers and support program for children and pregnant women;
• EBANX Health: Health and Dental Insurance, with subsidy for dependents and medicine subsidy for ebankers;
• Life Insurance: Life Insurance 100% paid by EBANX;
• Blue Club: Exclusive discount for ebankers in bakeries, restaurants, courses, electronics stores, and more!

Follow us on LinkedIn and check out our Instagram to learn more about the #ebanxlife.

EBANX is one of the most successful fintechs to emerge from Latin America — and today, we are building a truly global payments company. Our mission has remained constant from day one: to unlock access and enable companies and consumers to participate in the digital economy, no matter where they are.

What started as a bold vision has grown into a platform that connects some of the world’s largest digital businesses with customers across 21 of the fastest-growing markets. We operate where complexity exists — turning local challenges into global opportunities, and building the infrastructure that allows payments to move further, faster, and smarter.

We are a team of builders and problem-solvers. We think globally, act with curiosity, and believe diversity of thought is a competitive advantage.

As EBANX enters its next phase of hyper growth, we are looking for people who want to shape the future of payments, expand what’s possible, and help connect businesses and consumers across borders.
Let’s build what’s next — together.

At EBANX’s Product team you don’t just create features. You develop user-centered solutions that transform the experience of millions of consumers and global companies. Every product decision you make has a real impact on the future of digital payments, combining strategic vision, innovation, and collaboration to make our work truly Out Of The Ordinary.

What your day-to-day will look like

• Craft and refine EBANX’s product positioning across markets, verticals, and payment methods, based on real market and product insights.
• Turn complex solutions into compelling, value-driven narratives and enablement content for commercial teams.
• Monitor and analyze competitors’ offering, and positioning to shape EBANX’s unique value proposition across products and markets.
• Act as a strategic connector between Product, Commercial, and Marketing teams, ensuring that market and customer insights directly inform roadmap and positioning.

What you need to shine in this role

• Proven ability to define product positioning, messaging, and go-to-market strategies based on market and customer insights;
• Strong communication skills to translate complex solutions into clear, compelling narratives;
• Experience working cross-functionally with Product, Marketing, and Commercial teams;
• Data-driven mindset, with a strategic view and hands-on attitude;
• Ability to work independently, prioritize effectively, and lead projects in a fast-paced, global environment;
• Fluency in English (written and spoken).

Bonus points if you have

• Experience in the payments industry or digital commerce;
• Familiarity with product management or working closely with product teams;
• Experience building merchant-facing materials and collaborating with sales teams.

EBANX offers:

• Performance Bonus: Annual bonus program based on company results.
• Meal Allowance: Monthly allowance to support your meals.
• EBANX Education: Financial assistance for undergraduate, graduate, and MBA programs to support your professional growth.
• EBANX Skills: Dedicated budget for courses, certifications, and workshops to encourage continuous learning.
• Language Classes: Language classes to support your personal and professional development.
• Health & Well-being: Medical and dental plans with extensive coverage, including support for dependents and wellness programs.
  Flexible Work Culture: Semi-flexible hours, additional day off on your birthday, and year-end break to support work-life balance.
• Well-being Program: Access to activities and resources that promote physical and mental health.

Learn more about our #ebanxlife on LinkedIn and Instagram, and see what it’s like to be part of a global team that breaks barriers, creates opportunities, and celebrates every achievement together.

✨ An Out Of The Ordinary career is waiting for you here!

No dia a dia você irá:

- Mapear, desenhar e evoluir os fluxos operacionais de Customer Success, garantindo clareza, padronização e escalabilidade.
- Estruturar, organizar e manter playbooks, políticas, rotinas e materiais operacionais do time de CS.
- Criar, revisar e sustentar rotinas de acompanhamento de indicadores (churn, expansão, adoção, engajamento, produtividade, entre outros).
- Apoiar a definição e a melhoria contínua dos processos de passagem de bastão de onboarding, fluxos compartilhados entre áreas e recuperação de churn.
- Atuar como ponte entre CS, Produto, Suporte, Comercial e Dados, garantindo alinhamento de processos, prioridades e responsabilidades.
- Identificar gargalos operacionais e propor soluções estruturantes, com visão sistêmica da jornada do cliente.
- Apoiar a implementação de ferramentas, automações e melhorias em CRM, dashboards e fluxos de trabalho.
- Garantir a governança dos processos de CS, promovendo consistência, previsibilidade e eficiência operacional.

Para participar do nosso processo você precisa ter:

- Experiência prévia em CS Ops, Revenue Ops, Sales Ops ou áreas de operações ligadas a Customer Success.
- Experiência em mapeamento, construção e documentação de processos e fluxos operacionais.
- Vivência com organização de playbooks, políticas e rotinas operacionais.
- Forte capacidade analítica e pensamento estruturado.
- Experiência com análise de indicadores de CS (churn, NRR, health score, adoção, entre outros).
- Boa comunicação escrita e verbal para documentação e interação com múltiplos times.
- Perfil organizado, com alta responsabilidade e foco em execução.
- Capacidade de atuar em ambientes em crescimento e com alto grau de mudança.
- Visão estratégica aliada à capacidade operacional.

Diferenciais:

- Vivência em projetos de estruturação ou reestruturação de áreas de Customer Success.
- Experiência com ferramentas como CRM, planilhas, dashboards e ferramentas de gestão de processos.

No dia a dia você irá:

• Desdobramento de Metas e OKRs: Ser responsável pelo cascateamento estratégico das metas e OKRs do time de Sucesso do Cliente, garantindo o alinhamento entre a visão da empresa e a execução da operação.
• Projeção e Modelagem: Realizar projeções de atingimento de indicadores-chave (Churn, Upsell/Cross-sell) e OKRs, antecipando cenários e propondo planos de ação.
• Análise de Performance: Monitorar e analisar a dispersão de performance da equipe e da carteira de parceiros, identificando gargalos, tendências e oportunidades de otimização de resultados.
• Governança e Reportes Executivos: Estruturar e conduzir a governança dos indicadores e documentos de report da área.
• Gestão de Dashboards: Garantir a confiabilidade dos dashboards de acompanhamento da operação.

Para participar do nosso processo você precisa ter:

• Experiência sólida prévia em áreas de Planejamento Estratégico, CS Ops (Customer Success Operations), Sales Ops, BI ou Inteligência de Mercado.
• Experiência prática na criação e análise de dashboards no Metabase (ou ferramentas de BI similares, como Power BI/Tableau).
• Domínio avançado do pacote Google Suite (especialmente Google Sheets para modelagens avançadas e Google Slides para apresentações executivas).
• Forte capacidade analítica para cruzar dados quantitativos com cenários qualitativos, traduzindo números em planos de ação claros.
• Conhecimento profundo das métricas do ecossistema de Sucesso do Cliente e SaaS (NRR, GRR, Churn, LTV, Health Score, etc.).

Diferenciais:

• Conhecimento em SQL para construção de consultas e autonomia na extração de dados no Metabase.
• Conhecimento em agentes de automação como Zapier, Workato e afins.
• Vivência prévia em empresas de tecnologia, SaaS ou EdTechs.
• Conhecimento prático aprofundado na metodologia de OKRs.
  
  REQ-20260320-001-3809
  

No dia a dia você irá:

- Construir o planejamento estratégico e orçamento de Captação do isaac definindo as avenidas de crescimento para alcançar as metas do ano;
- Desdobrar o planejamento em cada segmento do funil (geração de demanda, inside sales e conversão) definindo KPIs intermediários que garantam o atingimento do OKR;
- Definir e monitorar KPIs de Crescimento diagnosticando gaps e atuando de forma antecipada para correção de rota;
- Conduzir análises complexas e profundas de forma a gerar insights para as lideranças de geração de demanda e conversão para influenciar mudanças;
- Ter um controle diligente do orçamento mapeando riscos e garantindo a finalização do ano dentro do estipulado;
- Ser o ponto focal para as lideranças com relação a regras de negócio, estratégia de crescimento, orçamento e acompanhamento do OKR;
- Gerenciar stakeholders clientes e pares de forma a garantir alinhamento dos desafios de cada trimestre, entendimento da ponta e clareza das oportunidades de evolução no processo de captação;
- Ser responsável por toda a apuração de metas do time de Crescimento garantindo atenção aos detalhes e zero erros;
- Executar, através do time, demandas pontuais táticas e operacionais, garantindo agilidade e qualidade na entrega.

Para participar do nosso processo você precisa ter:

- Formação superior completa (Administração, Engenharia, Economia, Educação, Comunicação ou áreas correlatas);
- Experiência sólida como liderança;
- Comunicação clara e estruturada, com capacidade de atuar em fóruns executivos;
- Forte senso de priorização, accountability e tomada de decisão.

Diferenciais:

- Ter uma excelente visão estratégico e senso de negócio: você será responsável por definir nossas alavancas de crescimento e como deveríamos mensurar nossa evolução;
- Lidar bem com mudanças: estamos em constante evolução e isto se traduz em ajustes nos nossos direcionais estratégicos;
- Ter um repertório analítico robusto: diagnosticar problemas e entender como deveríamos resolvê-los fará parte do seu dia a dia. 

🚀 Sobre a Oportunidade

Na XP Inc., acreditamos que nosso time é a chave para o sucesso. Procuramos profissionais em início de carreira, apaixonados pelo mercado financeiro, que compartilhem nossos valores: foco no cliente, espírito empreendedor, mente aberta e sonho grande. Valorizamos pessoas com perfil comercial, que se destacam no relacionamento interpessoal e são movidas pela busca de resultados consistentes.

Saiba mais sobre nosso dia a dia no Instagram e no LinkedIn.

Confira nossas avaliações no Glassdoor.

🔍 O Que Procuramos

Pré-requisitos Essenciais

• Perfil comercial com foco em alta performance e resultados;
• Experiência prévia na área comercial; 
• Conhecimento em produtos financeiros ou seguros;
• Boa comunicação e agilidade de raciocínio;
• Ensino superior cursando ou completo;
• Disponibilidade para atuar presencialmente em Porto Alegre;

Diferenciais

• Familiaridade com ferramentas digitais e análise de dados.

🎯 Desafios e Impacto

• Diagnosticar o momento do cliente por meio de gatilhos digitais e apresentar soluções de proteção personalizadas;
• Atuar em um modelo inovador que integra dados, tecnologia e consultoria para escalar a distribuição de seguros;
• Contribuir para o crescimento da carteira de clientes e a expansão do produto seguros digitais na XP;
• Desenvolver habilidades comerciais e consultivas em um ambiente dinâmico e de alta performance.

Obs.: a contratação é CLT.

⏳ Etapas do Processo

1. Triagem inicial: Análise do currículo para verificar a adequação às qualificações e requisitos da vaga.
2. Testes gerais: Avaliação do alinhamento cultural com o teste da Mindsight e teste de raciocínio lógico da Predictive Index.
3. Entrevista com a equipe de Recrutamento: Discussão sobre as expectativas em relação à vaga e aos objetivos profissionais.
4. Avaliação comercial: Focado nas habilidades específicas necessárias para a função.
5. Entrevista com a liderança: Uma conversa para discutir sua visão e como você pode contribuir para a equipe e a empresa.
6. Oferta: Apresentação da proposta de trabalho, incluindo detalhes sobre remuneração e benefícios.

• Configurar objetos, campos e automações nativas (Flow, Process Builder).
• Desenvolver customizações em Apex, Lightning Web Components (LWC) e Aura.
• Criar relatórios e dashboards para equipes de negócio.
• Projetar e desenvolver integrações síncronas (REST/SOAP) e assíncronas com sistemas internos e externos.
• Aplicar versionamento (Git/SFDX) e participar de pipelines de CI/CD.
• Monitorar logs, performance e governança do ambiente Salesforce.
• Documentar ajustes e manter dados consistentes conforme políticas do CRM.
• Participar de refinamentos, propor alternativas de solução e conduzir code reviews.

• Graduação completa em área tecnológica
• Experiência com Salesforce
• Sólido domínio de Apex, LWC, Aura, SOQL/SOSL, padrões de desenvolvimento assíncrono, arquitetura orientada a eventos e limites da plataforma (governor limits).
• Experiência com múltiplas clouds (Sales, Service, Experience ou Field Service) e integrações via Middleware (MuleSoft, Dell Boomi).
• Proficiência em Git e pipelines de CI/CD.
• Experiência com metodologias ágeis
• Disponibilidade para trabalho presencial

• Conversa inicial
• Avaliações técnicas
• Entrevista com Talent
• Entrevista com liderança
• Proposta