EBANX is one of the most successful fintechs to emerge from Latin America — and today, we are building a truly global payments company. Our mission has remained constant from day one: to unlock access and enable companies and consumers to participate in the digital economy, no matter where they are.

What started as a bold vision has grown into a platform that connects some of the world’s largest digital businesses with customers across 21 of the fastest-growing markets. We operate where complexity exists — turning local challenges into global opportunities, and building the infrastructure that allows payments to move further, faster, and smarter.

We are a team of builders and problem-solvers. We think globally, act with curiosity, and believe diversity of thought is a competitive advantage.

As EBANX enters its next phase of hyper growth, we are looking for people who want to shape the future of payments, expand what’s possible, and help connect businesses and consumers across borders.
Let’s build what’s next — together.

At EBANX’s Engineering team, you don’t just write code. You turn ideas into scalable solutions that ensure excellence and reliability for millions of global transactions. Every line of code contributes to the digital payments revolution, combining innovation, collaboration, and real impact to make our work truly Out Of The Ordinary.

You will work in a team of experienced developers and be responsible for maintaining a platform that processes millions of transactional requests every day. We cultivate an engineering culture that values and promotes sustainable quality, continuous delivery, high availability, quick feedback and meritocracy. 

As an EBANX developer you will be responsible for:

• Writing and testing code in an incremental, agile and well-documented way;
• Doing thorough code-reviews and help your teammates with complex designs and architectural decisions;
• Testing and following your code to production continuously;
• Developing new tools to help facilitate all of your team's work;
• Interacting with colleagues from different departments like Product, Finance, Risk and Business Development;
• Working on strategic projects for EBANX;
• Evolving and deciding the future of our payments platform;
• A system of high availability (+ 99.9%) and with high throughput (100+ TPS), written in PHP, and MySQL (yes, it is possible :smile:). Don't know PHP? No problems, the important thing is to master the basics!

What is indispensable for the job?

• Proven experience designing, implementing and deploying software solutions to production; the stack is not relevant, we are ready to teach it to new teammates if necessary;
• Interest in subjects such as data structures, concurrency, persistence and distributed systems;
• Expertise in git or any other collaborative version control system;
• A vision for software quality, evolution of systems, decomposition of problems and abstractions;
• A great ability to learn new practices, technologies, programming languages and absorbing engineering culture;

What would we love to see?

• Passion for software, you go to sleep and wake up thinking about how to make that part of the system more elegant or efficient;
• Advanced English, we have customers from all around the world and it is commonplace for us to speak and write English when helping, supporting and writing specifications with them;
• Software development expertise in any complementary area to our core business, such as: data warehouses, specialized development platforms, infrastructure automation, services provisioning, real-time systems, fault tolerant systems and mission critical systems;
• Experience with deploying to and monitoring a cloud infrastructure especially AWS.
• Experience with computer networks, latency, package loss, routing optimization, monitoring and problem solving;
• Full knowledge of SQL and relational databases;
• Test driven development: you don't even remember how to code without a very extensive test coverage; You often write the tests first and then the code.
• Expertise in at least one functional or logic programming language -- besides SQL ;)
• Comfortable with challenges of concurrency problems and has already worked in distributed and asynchronous systems;
• Knowledge of data replication and conciliation;

What are we going to offer so you can do an amazing job?

• Sustainable work pace: 40 hours a week of an accelerated but not frenetic rhythm - no marathons or sleepless nights; The focus is on working smarter.
• The best tools money can buy so you can be productive in your work; (Macbook, Jetbrains licenses, Slack, Github, TravisCI, NewRelic, DataDog, ElasticSearch, Kibana, Tableau amongst others)
• Deep and fast code reviews for any of your pull requests - You will also do a lot of them :)
• Constant discussions about our practices and systems, everybody that wants to speak out is always heard and we are always open to new ideas, practices and tools;
• You will be free to dedicate part of your time to improve our systems and implement quality features that make us more efficient or less error prone;
• Frequent, fair and transparent performance evaluations - all developers are evaluated with the same system and have access to the same career development opportunities;

EBANX offers:

• Performance Bonus: Annual bonus program based on company results.
• Meal Allowance: Monthly allowance to support your meals.
• EBANX Education: Financial assistance for undergraduate, graduate, and MBA programs to support your professional growth.
• EBANX Skills: Dedicated budget for courses, certifications, and workshops to encourage continuous learning.
• Language Classes: Language classes to support your personal and professional development.
• Health & Well-being: Medical and dental plans with extensive coverage, including support for dependents and wellness programs.
  Flexible Work Culture: Semi-flexible hours, additional day off on your birthday, and year-end break to support work-life balance.
• Well-being Program: Access to activities and resources that promote physical and mental health.

Learn more about our #ebanxlife on LinkedIn and Instagram, and see what it’s like to be part of a global team that breaks barriers, creates opportunities, and celebrates every achievement together.

✨ An Out Of The Ordinary career is waiting for you here!

RETENTION STRATEGIST

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are seeking a Driven and Results-Oriented Retention Strategist to join our team.

The Retention Strategist at Common Thread Collective (CTC) plays a critical leadership role in guiding our clients toward sustainable and scalable growth. This position is all about owning ensuring revenue is delivered predictably for the business through retention marketing efforts —using data-backed insights to build forecasts, shape strategic direction, and ensure consistent performance delivery. At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your role isn't limited to email strategy—you're a key partner to our clients on Customer Retention. You proactively communicate the rationale behind our approach and connect the dots between forecasts and the emails/sms/direct mail etc that are sent out. That level of clarity builds confidence and deepens trust, ensuring our clients feel supported and understood every step of the way.

You stand as a zealous advocate and representative of CTC's unique approach to retention and its accompanying tools.

 As a Retention Strategist, you lead with precision and vision, ensuring that every initiative meets the highest standards of execution and effectiveness.

You thrive on challenges, take ownership of outcomes, and are committed to building, optimizing, and scaling high-performance marketing strategies. We embrace the mantra, "Everyday in Everyplay, Count on Me," meaning we take full responsibility, drive excellence, and always deliver results.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements.

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Josh Tay, The Director of Retention. 
• As a Retention Strategist, you'll report directly to Josh — a leader known for challenging the norms of retention marketing and alignment with real business growth. Josh is known by his team, and all he’s worked with before, as someone who will make you level up in your thinking. Every team member has walked away being a better retention strategist after working with Josh, that’s his promise to you, no matter if you’ve worked with him for 1 month, 1 year or 5 years

Working under Josh’s guidance will push you to your limits in the best possible way. He models the value of “do whatever it takes to be the absolute best”, and learning from him means you’ll level up in knowledge, perspective and precision. Josh is committed to personally ensuring you reach your full potential as a Retention Strategist, supporting your journey every step of the way.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.

EBANX is one of the most successful fintechs to emerge from Latin America — and today, we are building a truly global payments company. Our mission has remained constant from day one: to unlock access and enable companies and consumers to participate in the digital economy, no matter where they are.

What started as a bold vision has grown into a platform that connects some of the world’s largest digital businesses with customers across 21 of the fastest-growing markets. We operate where complexity exists — turning local challenges into global opportunities, and building the infrastructure that allows payments to move further, faster, and smarter.

We are a team of builders and problem-solvers. We think globally, act with curiosity, and believe diversity of thought is a competitive advantage.

As EBANX enters its next phase of hyper growth, we are looking for people who want to shape the future of payments, expand what’s possible, and help connect businesses and consumers across borders.
Let’s build what’s next — together.

At EBANX’s Product team you don’t just create features. You develop user-centered solutions that transform the experience of millions of consumers and global companies. Every product decision you make has a real impact on the future of digital payments, combining strategic vision, innovation, and collaboration to make our work truly Out Of The Ordinary.

As a Senior Group Product Manager you will lead the strategy, vision, and execution of EBANX's payment solutions. This is a senior leadership role that sits at the intersection of product strategy, commercial growth, and team development. You will own the product direction for Brazil payments end-to-end, while simultaneously building and nurturing a high-performing team of product managers.

You will be accountable for translating EBANX's strategic ambitions into a clear, executable product roadmap — driving adoption, expanding market share, and ensuring our payment solutions remain best-in-class for global merchants. This role demands a leader who can operate at altitude when setting vision, and get into the details when it matters.

What your day-to-day will look like

Product Strategy & Vision

• Define and own the multi-year product strategy for our payment solutions, aligned with EBANX's global ambitions and local market dynamics;
• Translate business objectives into a compelling, prioritized roadmap that balances short-term commercial wins with long-term platform investments;
• Act as the executive voice of the Brazil payments product across the organization — from C-level alignment to cross-functional execution;
• Identify emerging market trends, regulatory shifts, and competitive movements to proactively shape product direction;

Team Leadership & Development

• Lead, mentor, and grow a team of Product Managers, fostering a culture of ownership, curiosity, and customer obsession;
• Set clear expectations, provide ongoing coaching, and drive career development for each team member;
• Establish effective product practices across the team — discovery, delivery, go-to-market, and performance monitoring;
• Create clarity on roles, responsibilities, and decision-making frameworks to enable the team to operate with autonomy;

Commercial Impact & Cross-functional Alignment

• Partner closely with commercial, operations, finance, legal, compliance, marketing, and engineering to build scalable, compliant, high-impact solutions;
• Drive go-to-market strategy for new payment methods and features — including pricing, positioning, enablement, and performance tracking;
• Be the connective tissue between merchant feedback, local market insight, and global product direction;
• Own key performance metrics (TPV, revenue, cost of payment, margins) and drive continuous improvement across the payment funnel;

Discovery & Delivery Excellence

• Champion a rigorous discovery process across the team — competitive analysis, customer research, data-driven insights, and stakeholder input;
• Oversee full product lifecycle management from ideation and discovery through to delivery, launch, and iteration;
• Ensure the team maintains a healthy balance between discovery work, backlog quality, and delivery execution;
• Define and evolve product metrics frameworks to measure success and inform iteration at both team and portfolio level.
  
  

What you need to shine in this role

• Proven track record leading product teams in payments, fintech, or high-growth tech environments — with measurable business impact;
• Deep knowledge of the payments ecosystem in Brazil and/or Latin America: acquirers, issuers, schemes, APMs, PSPs, settlement, FX, and regulatory landscape;
• Strong people leadership skills — experience hiring, coaching, and developing product managers;
• Exceptional business acumen: able to connect product strategy to revenue, unit economics, and market positioning;
• Demonstrated ability to influence and align senior stakeholders across commercial, engineering, legal, and operations;
• Strong track record of operating in global and multicultural organizations;
• Hands-on experience across the full product lifecycle: discovery, roadmap prioritization, delivery, go-to-market, and performance tracking;
• Excellent communication skills in English and Portuguese and Spanish. 

EBANX offers:

• Performance Bonus: Annual bonus program based on company results.
• Meal Allowance: Monthly allowance to support your meals.
• EBANX Education: Financial assistance for undergraduate, graduate, and MBA programs to support your professional growth.
• EBANX Skills: Dedicated budget for courses, certifications, and workshops to encourage continuous learning.
• Language Classes: Language classes to support your personal and professional development.
• Health & Well-being: Medical and dental plans with extensive coverage, including support for dependents and wellness programs.
  Flexible Work Culture: Semi-flexible hours, additional day off on your birthday, and year-end break to support work-life balance.
• Well-being Program: Access to activities and resources that promote physical and mental health.

Learn more about our #ebanxlife on LinkedIn and Instagram, and see what it’s like to be part of a global team that breaks barriers, creates opportunities, and celebrates every achievement together.

✨ An Out Of The Ordinary career is waiting for you here!

EBANX is one of the most successful fintechs to emerge from Latin America — and today, we are building a truly global payments company. Our mission has remained constant from day one: to unlock access and enable companies and consumers to participate in the digital economy, no matter where they are.

What started as a bold vision has grown into a platform that connects some of the world’s largest digital businesses with customers across 21 of the fastest-growing markets. We operate where complexity exists — turning local challenges into global opportunities, and building the infrastructure that allows payments to move further, faster, and smarter.

We are a team of builders and problem-solvers. We think globally, act with curiosity, and believe diversity of thought is a competitive advantage.

As EBANX enters its next phase of hyper growth, we are looking for people who want to shape the future of payments, expand what’s possible, and help connect businesses and consumers across borders.
Let’s build what’s next — together.

At EBANX’s Engineering team, you don’t just write code. You turn ideas into scalable solutions that ensure excellence and reliability for millions of global transactions. Every line of code contributes to the digital payments revolution, combining innovation, collaboration, and real impact to make our work truly Out Of The Ordinary.

As an EBANX leader you will be responsible for:

• Managing a highly qualified and technical team;
• Contribute and collaborate with the product areas and the development engineering team;
• Have fun doing the management of technical teams and enabling the delivery of relevant products with global impact;
• Create and send weekly reports on the progress of the team's activities to stakeholders;
• Doing thorough code-reviews and help your teammates with complex designs and architectural decisions;
• Testing and following your code to production continuously;
• Working on strategic projects for EBANX;
• Evolving and deciding the future of our payments platform;
• A system of high availability (+ 99.9%) and with high throughput (100+ TPS), written in PHP, and MySQL (yes, it is possible ). Don't know PHP? No problems, the important thing is to master the basics!
• Mentoring and developing new talents;

• Proven experience designing, implementing, and deploying software solutions to production;
• Proven experience leading a team of software engineers;
• Interest in subjects such as data structures, concurrency, persistence, and distributed systems;
• Expertise in git or any other collaborative version control system;
• A vision for software quality, the evolution of systems, decomposition of problems and abstractions;
• A great ability to learn new practices, technologies, programming languages and absorbing engineering culture;
• Advanced English (read, write and speak);

• Passion for software, you go to sleep and wake up thinking about how to make that part of the system more elegant or efficient;
• Fluent English, we have customers from all around the world and it is commonplace for us to speak and write English when helping, supporting, and writing specifications with them;
• Software development expertise in any complementary area to our core business, such as data warehouses, specialized development platforms, infrastructure automation, services provisioning, real-time systems, fault-tolerant systems, and mission-critical systems;
• Experience with deploying to and monitoring a cloud infrastructure especially AWS.
• Experience with computer networks, latency, package loss, routing optimization, monitoring, and problem-solving;
• Full knowledge of SQL and relational databases;
• Test-driven development: you don't even remember how to code without a very extensive test coverage; You often write the tests first and then the code.
• Expertise in at least one functional or logic programming language -- besides SQL ;)
• Comfortable with challenges of concurrency problems and has already worked in distributed and asynchronous systems;
• Knowledge of data replication and conciliation;

• Sustainable work pace: 40 hours a week of an accelerated but not frenetic rhythm - no marathons or sleepless nights; The focus is on working smarter.
• The best tools money can buy so you can be productive in your work; (Macbook, Jetbrains licenses, Slack, Github, Github Actions, NewRelic, DataDog, ElasticSearch, OpenSearach, Tableau amongst others)
• Deep and fast code reviews for any of your pull requests - You will also do a lot of them :)
• Constant discussions about our practices and systems, everybody that wants to speak out is always heard and we are always open to new ideas, practices, and tools;
• You will be free to dedicate part of your time to improve our systems and implement quality features that make us more efficient or less error-prone;
• Frequent, fair, and transparent performance evaluations - all developers are evaluated with the same system and have access to the same career development opportunities;

EBANX offers:

• Performance Bonus: Annual bonus program based on company results.
• Meal Allowance: Monthly allowance to support your meals.
• EBANX Education: Financial assistance for undergraduate, graduate, and MBA programs to support your professional growth.
• EBANX Skills: Dedicated budget for courses, certifications, and workshops to encourage continuous learning.
• Language Classes: Language classes to support your personal and professional development.
• Health & Well-being: Medical and dental plans with extensive coverage, including support for dependents and wellness programs.
  Flexible Work Culture: Semi-flexible hours, additional day off on your birthday, and year-end break to support work-life balance.
• Well-being Program: Access to activities and resources that promote physical and mental health.

Learn more about our #ebanxlife on LinkedIn and Instagram, and see what it’s like to be part of a global team that breaks barriers, creates opportunities, and celebrates every achievement together.

✨ An Out Of The Ordinary career is waiting for you here!

At EBANX’s Engineering team, you don’t just write code. You turn ideas into scalable solutions that ensure excellence and reliability for millions of global transactions. Every line of code contributes to the digital payments revolution, combining innovation, collaboration, and real impact to make our work truly Out Of The Ordinary.

We are looking for a Senior Software Engineer who thrives in high-pressure environments, excels in distributed systems design, and takes full accountability for the reliability of systems that handle millions of transactions daily.

As an EBANX developer, you will be responsible for:

• System Ownership: Take end-to-end accountability for complex features and core system components, ensuring they are scalable, secure, and resilient.
• High-Throughput Engineering: Architect and maintain Java-based systems with +99.9% availability, optimizing for high throughput and low latency.
• Technical Leadership: Drive the evolution of our engineering culture by leading deep code reviews, mentoring mid-level and junior developers, and setting high standards for documentation and testing.
• Strategic Integration: Collaborate with CloudOps, Product, Fraud, and Regulatory teams to translate complex Central Bank requirements into robust technical solutions.
• Incident Management & Reliability: Lead troubleshooting for critical issues, applying observability and performance tuning to prevent recurrence.
• Innovation for Efficiency: Develop internal tools and frameworks that improve the entire team's productivity and system observability.
  
  

What is indispensable for the position?

• Advanced Expertise in Java Stack: Deep knowledge of the Java ecosystem, including advanced Spring Boot, Hibernate/JPA, and JVM tuning.
• Architectural Mastery: Proven experience with Design Patterns, SOLID principles, and Distributed Systems architecture.
• Database Proficiency: Advanced SQL skills and experience optimizing relational databases for high-concurrency environments.
• API Design: Extensive experience designing and maintaining mission-critical REST APIs, with a focus on system resilience.
• Cloud & DevOps Culture: Solid experience with Cloud Computing (AWS), CI/CD pipelines, and infrastructure-as-code concepts.
• Observability: Proficiency in monitoring tools (DataDog, Prometheus, etc) to diagnose bottlenecks in real-time.
• Senior Mindset: The ability to solve ambiguous problems, make technical trade-offs under pressure, and defend technical decisions to stakeholders.
• Global Communication: Professional English proficiency (written and spoken) to collaborate with global stakeholders and document technical specifications for international clients.

What would be a plus?

• Financial Domain Expertise: Deep understanding of the Pix/SPI ecosystem and Brazilian Central Bank (BACEN) regulations
  
  

What are we going to offer so you can do an amazing job?

• Sustainable work pace: 40 hours a week of an accelerated but not frenetic rhythm - no marathons or sleepless nights; The focus is on working smarter.
• The best tools money can buy so you can be productive in your work; (MacBook, JetBrains licenses, Slack, GitHub, DataDog, ElasticSearch, Kibana, Tableau, amongst others)
• Deep and fast code reviews for any of your pull requests - You will also do a lot of them :)
• Constant discussions about our practices and systems. Everyone who wants to speak out is always heard.
• You will be free to dedicate part of your time to improving our systems and implementing quality features that make us more efficient or less error-prone.
• Frequent, fair, and transparent performance evaluations - all developers are evaluated with the same system and have access to the same career development opportunities.

EBANX offers:

• Performance Bonus: Annual bonus program based on company results.
• Meal Allowance: Monthly allowance to support your meals.
• EBANX Education: Financial assistance for undergraduate, graduate, and MBA programs to support your professional growth.
• EBANX Skills: Dedicated budget for courses, certifications, and workshops to encourage continuous learning.
• Language Classes: Language classes to support your personal and professional development.
• Health & Well-being: Medical and dental plans with extensive coverage, including support for dependents and wellness programs.
  Flexible Work Culture: Semi-flexible hours, additional day off on your birthday, and year-end break to support work-life balance.
• Well-being Program: Access to activities and resources that promote physical and mental health.

Learn more about our #ebanxlife on LinkedIn and Instagram, and see what it’s like to be part of a global team that breaks barriers, creates opportunities, and celebrates every achievement together.

✨ An Out Of The Ordinary career is waiting for you here!

EBANX is a leading global payments company dedicated to connecting businesses and consumers in emerging markets. Through deep local expertise, cutting-edge technology, and strategic partnerships, EBANX empowers global enterprises to expand with confidence and deliver exceptional payment experiences in emerging markets.

Position Overview

The Engagement Manager plays a pivotal role in driving the successful implementation, optimization, and long-term adoption of EBANX’s payment solutions. Acting as a strategic bridge between clients, commercial teams, and product development, this role ensures that every solution delivers measurable business impact.

Beyond overseeing delivery and performance, the Engagement Manager serves as a trusted consultant to merchants, educating them on how to work with EBANX, uncovering new opportunities for business growth and market expansion. By leveraging deep market understanding and data-driven insights, the Engagement Manager identifies potential areas for optimization. The Engagement Manager engages the BD and AM teams by referring qualified opportunities for pricing, contracting, and closure.

Key Responsibilities

• Client Engagement & Advisory: Serve as the primary point of contact for Strategic and Enterprise new brands, ensuring alignment between their strategic objectives and EBANX’s payment solutions during the merchant onboarding and ramping phase. Provide consultative guidance to help merchants expand and optimize their payment operations across multiple markets.
• Implementation & Delivery Management: Lead the end-to-end execution of client onboarding and integration projects. Coordinate cross-functional teams, including commercial, operations, compliance, and product, to ensure timely delivery, operational excellence, and exceptional client experiences.
• Ramp-Up Planning & KPI Management: Develop a clear ramp-up schedule in collaboration with each merchant, defining key performance indicators (KPIs), success metrics, and milestones. Establish mutual accountability by aligning on how both EBANX and the merchant will measure and achieve each performance milestone throughout the ramp-up period.
• Performance Optimization:  Collaborate with internal teams to deliver performance and transactional metrics reviews with actionable insights and data-driven recommendations that maximize results for clients.
• Consultative Growth Enablement: Act as a trusted consultant to merchants, proactively identifying business expansion opportunities. Refer qualified expansion opportunities to Sales or Account Management teams for pricing, contracting, and closure.
• Strategic Partnership Development: Build the foundation of the merchant relationship that enables EBANX to sustain long-term relationships with clients and partners, grounded in trust, transparency, and consistent delivery. Foster collaboration that drives joint growth and mutual success.
• Project Leadership & Continuous Improvement: Manage multiple concurrent projects with discipline and precision. Promote continuous improvement by contributing to structured methodologies, incorporating feedback, and ensuring alignment with EBANX’s standards of excellence.
• Cross-functional Collaboration: Liaise between clients and EBANX’s internal stakeholders to align commercial, technical, and operational priorities, ensuring that solutions meet both short- and long-term merchant and business needs.
• Knowledge Sharing & Enablement: Contribute to internal enablement efforts by creating documentation, delivering training, and sharing best practices that enhance team knowledge and delivery capabilities.

Qualifications & Experience

Education:

• Bachelor’s degree.

Professional Experience:

• Proven experience in payments, financial technology, consulting, or account management.
• Demonstrated ability to lead complex projects, coordinating multiple stakeholders across technical, commercial, and operational functions.
• Experience serving as a strategic consultant to clients, identifying new business or market expansion opportunities, and collaborating with Sales or Account Management teams to drive growth.
• Proven track record of defining and managing performance-based ramp-up plans, including KPI design, measurement frameworks, and milestone tracking.
  
  

Project Management:

• Expertise in managing concurrent projects with structured methodologies.
• Strong organizational and prioritization skills with a focus on quality, timelines, and client satisfaction.
  
  

Communication & Influence:

• Exceptional written and verbal communication skills, with the ability to present complex information clearly and persuasively.
• Strong stakeholder management skills, capable of building trust and alignment across client and internal teams.
• Ability to translate business needs into technical requirements and work closely with engineering teams to ensure seamless delivery.
  
  Analytical & Strategic Thinking:
  
  
  • Strong analytical capabilities to interpret performance data, identify trends, and generate actionable insights.
    
    
  • Strategic mindset with a consultative approach to problem-solving and client engagement.
    
    

Industry Knowledge:

• Deep understanding of digital payments, e-commerce, and emerging market dynamics.
  
  
• Awareness of regulatory frameworks, risk management practices, and regional variations in consumer payment behavior.
  
  

Languages:

• English language is a requirement. A secondary language is a plus.
  
  

Mindset:

• Proactive, results-oriented, and adaptable to a fast-paced, multicultural environment.
  
  
• Committed to continuous learning, operational excellence, and delivering measurable client value.

EBANX offers:

• Spanish, English, and Portuguese classes;
• Meal Allowance;
• Transportation voucher (if needed);
• WAVES - Program of goals and results (variable compensation);
• EBANX Play - Wellness (Gympass, e-Sports, SESC );
• EBANX Education: financial support for undergraduate, graduate, and MBA programs so you can develop important skills for your career;
• EBANX Skills: budget for workshops and courses;
• EBANX Flexible: Birthday Day Off;
• Semi-flexible hours (8 hours a day - Monday to Friday);
• EBANX Family: Daycare assistance, extended leave for caregivers and support program for children and pregnant women;
• EBANX Health: Health and Dental Insurance, with subsidy for dependents and medicine subsidy for ebankers;
• Life Insurance: Life Insurance 100% paid by EBANX;
• Blue Club: Exclusive discount for ebankers in bakeries, restaurants, courses, electronics stores, and more!

Follow us on LinkedIn and check out our Instagram to learn more about the #ebanxlife.

At EBANX, we believe that barriers were meant to be broken. Our story began in Curitiba, Brazil, and today we are a global company operating in more than 29 countries, with offices in Curitiba, São Paulo, Shanghai, Singapore, and Johannesburg. In total, there are over +700 ebankers spread across the world, connecting companies like Uber, Netflix, Spotify, TikTok, Canva, Shopee, Meta, and Shein to millions of consumers in emerging markets, creating new opportunities and revolutionizing the future of digital payments.

Our mission is clear: to provide global access for everyone. We are guided by the motto #TamoJunto (We're In This Together), which translates into four main pillars: Shape Tomorrow, Evolve Fast, Make It Happen, and Unlock The World.

If you want to be part of a global company with accelerated growth that is transforming the future of digital payments, EBANX is the place for you.

In the Operations team at EBANX, you don’t just oversee processes. You ensure that every step of our solution runs accurately, efficiently, and reliably, impacting millions of transactions worldwide. Here, operational excellence combines with innovation and collaboration to make our work truly Out Of The Ordinary.

As the e-commerce market grows exponentially, so does the challenge of securing it. We are a fast-paced payments processing company with a strong footprint across Latin and Central America, and we are looking for a Fraud Prevention Senior Analyst to join our team.

Your role will focus on a critical reality of our industry: Fraud. However, we believe the real challenge isn't simply stopping fraudulent transactions, it is detecting suspicious behavior while aggressively preserving our merchants' approval rates. There is no pride in low fraud numbers if it comes at the cost of declining valid sales. We need to be precise, strategic, and user-focused. That is why we are looking for a data-driven professional with a Customer-Centric mentality and proven experience in Fraud Prevention to help us find that perfect balance.

What your day-to-day will look like

• Act in a customer centric way for our Merchants;
• Proactively monitor KPIs and performance;
• Deep analyze data to understand behaviors and guide important business decisions;
• Identify offenders, opportunities and come up with new fraud prevention strategies to address and fix it;
• Contribute with disruptive ideas and insights that will benefit the business.

What you need to shine in this role

• You have a constant need for self-development. Comfort zone makes you uncomfortable and you’re guided by the test-learn methodology;
• You are familiar with dashboard tools. Tableau is the company’s official tool, but any knowledge here is welcome;
• You have payment market and fraud prevention experience and are familiar with the major players that compose the card transactional flow;
• You have skills on making weekly presentations and reports, as well as presenting it to merchants, partners and internally;
• You understand how machine learning algorithms work. You will be working closely with Data Science teams and talk about models to increase performance;
• You have experience in creating anti-fraud rules.
• You know how to use SQL (joining tables, aggregation functions) to extract data for analysis purposes and also make your daily activities easier;
• You have intermediate to fluent English skills. We’re a multinational company and you will need English for email replies and meeting very frequently;
• You respect all cultures and beliefs and don’t have a prejudgment mindset.

• You know statistical fundamentals and use them to guide your data analysis such as hypothesis test, back testing rules, relative risk, etc.;
• You have great communication skills and are a fast learner;

Bonus points if you have

• You also have fluency in Spanish;
• You have skills on developing views on Looker;
• You have experience using Python.
• You have experience in creating new processes and documentations. 

EBANX offers:

• WAVES Program: Annual bonuses based on the company's performance results.
  
  
• Auxílio-refeição/alimentação: Credit provided via a flexible card.
  
  
• EBANX Education: Financial support for undergraduate, postgraduate, and MBA programs to help you grow professionally.
  
  
• EBANX Skills: A dedicated budget for workshops, courses, and certifications, encouraging your continuous development.
  
  
• Language Classes: Spanish, English, and Portuguese lessons for your personal and professional development.
  
  
• EBANX Health: Medical and dental assistance with broad coverage, 100% paid for the employee, plus a subsidy for dependents, caring for the well-being of you and your family.
  
  
• EBANX Family: Childcare assistance, extended parental leave for caregivers, and support programs for pregnant women and children.
  
  
• Life Insurance: Fully paid by EBANX.
  
  
• Transportation: Parking assistance or commute vouchers (Vale Transporte), depending on your needs.
  
  
• EBANX Flexible: A special day off on your birthday and semi-flexible hours (8 hours a day, Monday to Friday) for work-life balance, plus a year-end recess between Christmas and New Year’s with no deduction from your vacation days.
  
  
• EBANX Play: A wellness program that includes access to Wellhub, e-Sports, and partnerships with SESC.
  
  
• Blue Club: Exclusive discounts at bakeries, restaurants, shops, courses, and more.
  
  

Learn more about #ebanxlife on LinkedIn and Instagram and see what it’s like to be part of a global team that breaks barriers, creates opportunities, and celebrates every achievement together.

✨ An Out Of The Ordinary career is waiting for you here!

EBANX is a leading global payments company dedicated to connecting businesses and consumers in emerging markets. Through deep local expertise, cutting-edge technology, and strategic partnerships, EBANX empowers global enterprises to expand with confidence and deliver exceptional payment experiences in emerging markets.

Position Overview

The Engagement Manager plays a pivotal role in driving the successful implementation, optimization, and long-term adoption of EBANX’s payment solutions. Acting as a strategic bridge between clients, commercial teams, and product development, this role ensures that every solution delivers measurable business impact.

Beyond overseeing delivery and performance, the Engagement Manager serves as a trusted consultant to merchants, educating them on how to work with EBANX, uncovering new opportunities for business growth and market expansion. By leveraging deep market understanding and data-driven insights, the Engagement Manager identifies potential areas for optimization. The Engagement Manager engages the BD and AM teams by referring qualified opportunities for pricing, contracting, and closure.

Key Responsibilities

• Client Engagement & Advisory: Serve as the primary point of contact for Strategic and Enterprise new brands, ensuring alignment between their strategic objectives and EBANX’s payment solutions during the merchant onboarding and ramping phase. Provide consultative guidance to help merchants expand and optimize their payment operations across multiple markets.
• Implementation & Delivery Management: Lead the end-to-end execution of client onboarding and integration projects. Coordinate cross-functional teams, including commercial, operations, compliance, and product, to ensure timely delivery, operational excellence, and exceptional client experiences.
• Ramp-Up Planning & KPI Management: Develop a clear ramp-up schedule in collaboration with each merchant, defining key performance indicators (KPIs), success metrics, and milestones. Establish mutual accountability by aligning on how both EBANX and the merchant will measure and achieve each performance milestone throughout the ramp-up period.
• Performance Optimization:  Collaborate with internal teams to deliver performance and transactional metrics reviews with actionable insights and data-driven recommendations that maximize results for clients.
• Consultative Growth Enablement: Act as a trusted consultant to merchants, proactively identifying business expansion opportunities. Refer qualified expansion opportunities to Sales or Account Management teams for pricing, contracting, and closure.
• Strategic Partnership Development: Build the foundation of the merchant relationship that enables EBANX to sustain long-term relationships with clients and partners, grounded in trust, transparency, and consistent delivery. Foster collaboration that drives joint growth and mutual success.
• Project Leadership & Continuous Improvement: Manage multiple concurrent projects with discipline and precision. Promote continuous improvement by contributing to structured methodologies, incorporating feedback, and ensuring alignment with EBANX’s standards of excellence.
• Cross-functional Collaboration: Liaise between clients and EBANX’s internal stakeholders to align commercial, technical, and operational priorities, ensuring that solutions meet both short- and long-term merchant and business needs.
• Knowledge Sharing & Enablement: Contribute to internal enablement efforts by creating documentation, delivering training, and sharing best practices that enhance team knowledge and delivery capabilities.

Qualifications & Experience

Education:

• Bachelor’s degree.

Professional Experience:

• Proven experience in payments, financial technology, consulting, or account management.
• Demonstrated ability to lead complex projects, coordinating multiple stakeholders across technical, commercial, and operational functions.
• Experience serving as a strategic consultant to clients, identifying new business or market expansion opportunities, and collaborating with Sales or Account Management teams to drive growth.
• Proven track record of defining and managing performance-based ramp-up plans, including KPI design, measurement frameworks, and milestone tracking.
  
  

Project Management:

• Expertise in managing concurrent projects with structured methodologies.
• Strong organizational and prioritization skills with a focus on quality, timelines, and client satisfaction.
  
  

Communication & Influence:

• Exceptional written and verbal communication skills, with the ability to present complex information clearly and persuasively.
• Strong stakeholder management skills, capable of building trust and alignment across client and internal teams.
• Ability to translate business needs into technical requirements and work closely with engineering teams to ensure seamless delivery.
  
  Analytical & Strategic Thinking:
  
  
  • Strong analytical capabilities to interpret performance data, identify trends, and generate actionable insights.
    
    
  • Strategic mindset with a consultative approach to problem-solving and client engagement.
    
    

Industry Knowledge:

• Deep understanding of digital payments, e-commerce, and emerging market dynamics.
  
  
• Awareness of regulatory frameworks, risk management practices, and regional variations in consumer payment behavior.
  
  

Languages:

• English language is a requirement. A secondary language is a plus.
  
  

Mindset:

• Proactive, results-oriented, and adaptable to a fast-paced, multicultural environment.
  
  
• Committed to continuous learning, operational excellence, and delivering measurable client value.

EBANX offers:

• Spanish, English, and Portuguese classes;
• Meal Allowance;
• Transportation voucher (if needed);
• WAVES - Program of goals and results (variable compensation);
• EBANX Play - Wellness (Gympass, e-Sports, SESC );
• EBANX Education: financial support for undergraduate, graduate, and MBA programs so you can develop important skills for your career;
• EBANX Skills: budget for workshops and courses;
• EBANX Flexible: Birthday Day Off;
• Semi-flexible hours (8 hours a day - Monday to Friday);
• EBANX Family: Daycare assistance, extended leave for caregivers and support program for children and pregnant women;
• EBANX Health: Health and Dental Insurance, with subsidy for dependents and medicine subsidy for ebankers;
• Life Insurance: Life Insurance 100% paid by EBANX;
• Blue Club: Exclusive discount for ebankers in bakeries, restaurants, courses, electronics stores, and more!

Follow us on LinkedIn and check out our Instagram to learn more about the #ebanxlife.

EBANX is one of the most successful fintechs to emerge from Latin America — and today, we are building a truly global payments company. Our mission has remained constant from day one: to unlock access and enable companies and consumers to participate in the digital economy, no matter where they are.

What started as a bold vision has grown into a platform that connects some of the world’s largest digital businesses with customers across 21 of the fastest-growing markets. We operate where complexity exists — turning local challenges into global opportunities, and building the infrastructure that allows payments to move further, faster, and smarter.

We are a team of builders and problem-solvers. We think globally, act with curiosity, and believe diversity of thought is a competitive advantage.

As EBANX enters its next phase of hyper growth, we are looking for people who want to shape the future of payments, expand what’s possible, and help connect businesses and consumers across borders.
Let’s build what’s next — together.

At EBANX’s IT team you don’t just manage systems and infrastructure. You ensure that our technology, which connects millions of people to global companies, runs flawlessly every day. Here, every solution you create has a direct impact on the revolution of digital payments, making our work truly Out Of The Ordinary.

What your day-to-day will look like

• Lead the AppSec strategy and technical mentorship, guiding Junior, Mid-level, and Senior analysts in performing deep-dive security assessments and complex remediation;
• Architect and oversee Threat Modeling sessions across diverse product squads to identify architectural flaws and security requirements early in the design phase;
• Drive global security projects and communicate risk effectively in English to international stakeholders, ensuring that security initiatives align with business velocity;
• Manage the lifecycle of security vulnerabilities discovered through SAST, DAST, and SCA, providing actionable insights and polyglot code-fix guidance to engineering teams.

What you need to shine in this role

• Deep expertise in the AppSec Tooling ecosystem, including hands-on experience configuring and tuning SAST (Static Analysis), DAST (Dynamic Analysis), and SCA (Software Composition Analysis) within CI/CD pipelines;
• Strong command of API Security and Secret Management, with a proven track record of securing REST/GraphQL APIs and implementing robust policies for tokens, certificates, and secrets (e.g., HashiCorp Vault, AWS Secrets Manager);
• Multi-language coding proficiency, capable of reviewing and securing code across various stacks (such as Java, Python, Go, Node.js, or .NET) to support diverse development teams;
• Advanced to Fluent English communication, enabling you to lead technical discussions, document global standards, and collaborate with distributed teams worldwide.

Bonus points if you have

• Advanced Security Certifications such as OSWE, CASE, CSSLP, or CISSP, demonstrating a high level of professional dedication;
• Experience automating custom security "guardrails" or building internal tools to automate the triaging of secrets and vulnerabilities at scale;
• Active participation in the security community, whether through Bug Bounty programs, open-source security projects, or speaking at conferences like OWASP Global AppSec.

EBANX offers:

• Performance Bonus: Annual bonus program based on company results.
• Meal Allowance: Monthly allowance to support your meals.
• EBANX Education: Financial assistance for undergraduate, graduate, and MBA programs to support your professional growth.
• EBANX Skills: Dedicated budget for courses, certifications, and workshops to encourage continuous learning.
• Language Classes: Language classes to support your personal and professional development.
• Health & Well-being: Medical and dental plans with extensive coverage, including support for dependents and wellness programs.
  Flexible Work Culture: Semi-flexible hours, additional day off on your birthday, and year-end break to support work-life balance.
• Well-being Program: Access to activities and resources that promote physical and mental health.

Learn more about our #ebanxlife on LinkedIn and Instagram, and see what it’s like to be part of a global team that breaks barriers, creates opportunities, and celebrates every achievement together.

✨ An Out Of The Ordinary career is waiting for you here!

CUSTOMER RETENTION STRATEGIST 

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are seeking a highly driven and performance-oriented Customer Retention Strategist to join our team.

In this position at Common Thread Collective (CTC), you will play a pivotal strategic role, guiding our clients toward durable, scalable growth. Your core responsibility is to deliver steady and reliable revenue through retention-focused initiatives—using data-backed insights to build accurate forecasts, shape strategic direction, and ensure consistent performance. At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your impact goes far beyond managing email programs—you operate as a trusted advisor to our clients across all areas of retention strategy. You clearly communicate the rationale behind our decisions, connecting forecasting insights to the email, SMS, direct mail, and other retention touchpoints we activate. Your clarity strengthens client trust and deepens alignment throughout the partnership.

You also act as a strong advocate for CTC’s unique retention methodology and the tools that support it.

As a Customer Retention Strategist, you lead with precision and purpose, ensuring every initiative is executed to the highest standard and tightly aligned with client objectives.

You thrive on solving complex challenges, take complete ownership of outcomes, and are committed to developing, enhancing, and scaling high-impact retention programs. We embody the principle “Everyday in Every Play, Count on Me”—embracing accountability, striving for excellence, and consistently delivering results that matter.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements.
  
  

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.

LIFECYCLE MARKETING STRATEGIST

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are looking for a highly motivated and results-focused Lifecycle Marketing Strategist to join our team.

In this role at Common Thread Collective (CTC), you will serve as a key strategic leader, helping guide our clients toward long-term, scalable growth. Your mission is to ensure predictable and consistent revenue through lifecycle marketing initiatives—leveraging data-driven insights to create forecasts, shape strategic plans, and maintain reliable performance.  At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your responsibilities extend far beyond email execution—you act as a trusted partner to our clients in all areas of customer lifecycle strategy. You clearly articulate the reasoning behind our recommendations, bridging the gap between forecasts and the email, SMS, direct mail, and other lifecycle touchpoints we deploy. Your ability to explain the “why” strengthens client confidence and builds a deeper sense of partnership

You also serve as a dedicated champion of CTC’s distinctive lifecycle approach and the tools that power it.

As a Lifecycle Marketing Strategist, you lead with clarity and intention, ensuring that every initiative is executed with excellence and aligned with client goals

You are energized by complex challenges, take full ownership of outcomes, and commit to designing, refining, and scaling high-impact lifecycle marketing strategies. We operate with the mindset: “Everyday in Every Play, Count on Me”—meaning we uphold accountability, pursue mastery, and consistently deliver meaningful results.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Josh Tay, The Director of Retention. 
• As a Lifecycle Marketing Strategist, you'll report directly to Josh — a leader known for challenging the norms of retention marketing and alignment with real business growth. Josh is known by his team, and all he’s worked with before, as someone who will make you level up in your thinking. Every team member has walked away being a better Lifecycle Marketing Strategist after working with Josh, that’s his promise to you, no matter if you’ve worked with him for 1 month, 1 year or 5 years

Working under Josh’s guidance will push you to your limits in the best possible way. He models the value of “do whatever it takes to be the absolute best”, and learning from him means you’ll level up in knowledge, perspective and precision. Josh is committed to personally ensuring you reach your full potential as a Lifecycle Marketing Strategist, supporting your journey every step of the way.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.