About impact.com

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products - Performance (affiliate), Creator (influencer), and Advocate (customer referral) - unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands - including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics - rely on impact.com to power more than 350,000 partnerships that deliver measurable business results.

Your Role at impact.com:

Reporting to the Manager of Customer Operations Systems, the Internal Systems Engineer (Applied AI) is a specialized, high-impact builder role dedicated to supercharging our Customer Operations teams (Support, Success, Onboarding, Implementation).

This is a highly practical, application-focused engineering position instrumental to our AI transformation. You will spend your time across three types of work:

1. Building AI-powered tools and agents. You will integrate applied AI into our workflows using modern frameworks. You will consult with business stakeholders to help explain the art of the possible, guide them in defining logic and prompts, and own building and maintaining agentic workflows and tools. Example projects include building an AI-powered QA and training tool with a RAG component for new support agents, architecting agentic workflows for our onboarding team, or building a FreshDesk integration that suggests draft responses to tickets.
2. Building and maintaining a shared agent platform. This is what makes AI scale beyond our team. You will build and maintain the templates, approved patterns, and deployment infrastructure that enable people across Customer Operations to build their own agents without needing to figure out hosting, monitoring, or API connectivity themselves. When a Technical Services lead wants to build an agent that automates "pixel not firing" investigations, they should be able to do it on your platform without writing a deployment script. You own making self-serve actually work.
3. Building robust internal software, integrations, and automations - such as developing custom FreshDesk widgets to support our agents. You will own the full lifecycle of these apps: building, hosting, monitoring, maintaining, and eventually retiring them when they're no longer needed.

Many job descriptions define themselves as "critical" or "pivotal." This role genuinely is. impact.com has thousands of clients, millions of partners, endless data, and complex multi-system processes. As a business, we are ensuring we are on the cutting edge - aggressively automating and scaling up what we do with AI. This role owns a substantial portion of that transformation for a critical part of our business.

A note on how you'll work with others: when someone across Customer Operations builds a pilot that proves value, you don't take it over. You partner with them to elevate it - bringing engineering rigor, production infrastructure, and scale while they maintain creative control and ongoing input. When someone has a great idea but isn't technical enough to build it themselves, your first instinct is to build it with them, growing their skills in the process. You're an accelerator, not a bottleneck.

This role is for the person who embodies the overlap of curiosity, process-obsession, and action orientation. It is for the passionate tinkerer who also gets carried away exploring custom Salesforce structures and data flows. It is for the person who has been building agentic workflows to manage their household tasks in their free time because they can't stop playing with the new tools AI offers.

If you are that person - if you are a highly motivated, thoughtful builder - and you want to leverage applied AI on a daily basis, this is the role for you.

What You'll Do:

• Software Development Foundation: Proven experience building, hosting, and maintaining applications and tools. You are comfortable writing clean, functional code (Python, JavaScript/TypeScript, etc.) to solve operational problems. You understand what it means to keep something running in production, not just get it working once.
• API & Integration Expertise: Deep experience working with REST APIs. You can easily build connectors between distinct SaaS platforms to automate data flows and trigger actions.
• Applied AI Engineering: Hands-on experience with LLM orchestration frameworks (like LangChain or LangGraph). You understand MCPs, RAG pipelines, agentic workflows, DAG vs linear flows, engineering HITL systems, and have built real-world systems using these rails.
• AI Evaluation & Quality: Experience setting up and running evals for LLM outputs. You know how to build systems that grade, evaluate, and test AI responses for accuracy and safety (e.g., LLM-as-a-judge). You understand CI/CD for AI systems and can build regression testing pipelines.
• Platform Thinking: You don't just build one-off tools - you think about how to make your work reusable. You can design templates, abstractions, and deployment patterns that other people (including non-engineers) can use to build on top of what you've created.
• Systems Thinking & Process Orientation: You don't write code in a vacuum; you map out complex operational workflows before you start building. You have a knack for seeing how different tools, teams, and data flows interact, ensuring your solutions address the actual problem without creating downstream issues.
• Cross-Functional Collaboration: Ability to work closely with non-technical business stakeholders. You can take a process flow and prompt designs from a business leader and turn them into a functioning, hosted application. Equally important: you can teach - walking a non-technical person through building their first agent is as valuable as building it yourself.
• Autonomous Builder: You are a self-starter who thrives in an agile environment. You don't need excessive hand-holding to figure out how to host a script or deploy a small internal app.
• Relentless Tinkerer: You were the first person in your current role to start building agents. You have had personal subscriptions to Claude, Gemini, ChatGPT, Cursor, etc.

What You Bring:

• Experience building custom apps or integrations specifically for Freshdesk (or similar enterprise ticketing systems like Zendesk/Jira).
• Background working in or building tools for Customer Support, Customer Success, or Onboarding teams.
• Experience integrating with knowledge base platforms (like Gitbook or similar documentation sites).
• Proven experience taking automation projects from concept to deployment within a large, complex organization.
• Experience building internal platforms or developer tools that other teams use to self-serve.
• Experience with monitoring and observability for AI systems in production.

Salary range: $140,000.00 - $160,000.00 per year, plus an additional 5% variable annual bonus contingent on Company performance and eligible to receive a Restricted Stock Unit (RSU) grant.

Benefits and Perks: 

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

• Medical, Dental, and Vision insurance
• Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled 
• Flexible spending accounts and 401(k)
• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses. 

impact.com is proud to be an equal-opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

#LI_Columbus

About TTC

The Testing Consultancy is a global specialist software testing and quality engineering company focused on helping organizations deliver reliable, scalable, and high quality software. We partner with clients to strengthen testing practices, improve delivery confidence, and reduce risk across complex enterprise environments.

Perks of Working for TTC

• Competitive Base Salary
• Work Life Balance
• Collaborative and Supportive Culture
• Growth and Development Opportunities
• Open to FT and C2C
• Hybrid Work Model

Job Title
Senior Tosca Automation Engineer

Location
Hybrid
Candidates must be local to Columbus Ohio or Merrillville Indiana and willing to work onsite Tuesdays and Thursdays

Summary

We are seeking a Senior Tosca Automation Engineer with strong hands on experience designing, building, and maintaining automation frameworks and scripts. This role plays a key part in improving the reliability and functionality of enterprise applications, primarily across SAP and Salesforce platforms.

The ideal candidate will bring deep expertise in Tricentis Tosca, strong automation strategy experience, and the ability to collaborate across product, engineering, and QA teams. This role may also include Test Lead responsibilities, requiring leadership, coordination, and stakeholder communication skills.

Responsibilities

• Design, build, and maintain Tosca automation assets including modules, test cases, templates, and execution lists
• Serve as a subject matter expert in Tosca automation and modern testing methodologies
• Develop and enhance automation frameworks and libraries for SAP and Salesforce applications
• Execute end to end testing across SAP and Salesforce workflows, including integration scenarios
• Automate API testing using REST and SOAP services, including token handling and chained calls
• Orchestrate test execution and CI CD runs using tools such as Jenkins or Azure DevOps
• Integrate test results into qTest for reporting, traceability, and quality metrics
• Partner with product and engineering teams to ensure environment readiness and test data availability
• Drive quality metrics such as automation coverage, pass rate, defect leakage, and time to resolution
• Establish and enforce automation standards, naming conventions, and code review practices
• Mentor team members and promote best practices such as shift left and risk based testing
• Support performance and non functional testing efforts as needed
• Assist with UAT and release activities and contribute to continuous improvement initiatives
• Act as a liaison for support teams to troubleshoot incidents and provide operational support
• Communicate testing results and insights clearly to stakeholders at all levels

Qualifications

• Five or more years of experience in QA and test automation with at least three years focused on Tosca
• Strong hands on experience building and maintaining Tosca automation for enterprise applications
• Practical experience working with SAP and Salesforce platforms
• Experience with API testing including REST and SOAP, JSON and XML validation, and authentication flows
• Strong understanding of SDLC, test strategy, and automation best practices
• Experience working in Agile and DevSecOps environments
• Strong communication and stakeholder management skills

Preferred Experience

• Tricentis certifications such as Automation Specialist or Test Design Specialist
• Experience in utilities or energy domain
• Familiarity with performance testing tools such as NeoLoad
• Experience with service virtualization and test data management
• Experience optimizing automation for SAP and Salesforce environments
• Experience with mobile application testing
• Experience with qTest or similar test management tools
• Experience with CI CD pipelines and automation integration
• Familiarity with Infrastructure as Code or modern deployment practices

If your experience or qualifications is similar to our ideal of a successful candidate, please consider applying. Experience comes in many ways; skills may be transferred, but passion for your career can't be substituted. At TTC, we understand the importance of diversity and how much value it brings to the table. Diversity brings about creativity and new perspectives, which is why we beckon everyone to apply. 

About impact.com

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products - Performance (affiliate), Creator (influencer), and Advocate (customer referral) - unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands - including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics - rely on impact.com to power more than 350,000 partnerships that deliver measurable business results.

Your Role at impact.com:

We are looking for a skilled Backend Engineer with strong experience in Go (Golang) to help design and build high-performance, scalable backend services. You'll work closely with our infrastructure and product teams to develop APIs, optimize throughput, and design distributed systems that power our large-scale application. We are composed of highly cohesive and loosely coupled teams to maximize productivity and encourage ingenuity. At impact.com you will not be just another cog in the machine. You will be a key contributor, able to let your ideas and talents flourish, striving towards building better software!

What You'll Do:

• Design, build, and maintain high-throughput, low-latency backend services using Golang
• Architect and implement scalable server-side systems capable of handling millions of requests per day
• Collaborate on system design, API design, and data modeling
• Write clean, efficient, and testable code with attention to performance and reliability
• Participate in code reviews, design discussions, and performance tuning
• Work closely with DevOps to deploy and monitor production systems (GCP preferred)
• Investigate and resolve complex performance and scalability issues

What You Bring:

• 5+ years of professional experience developing backend systems in Golang
• Strong understanding of server-side development, concurrency, and network I/O
• Proven experience with system design and distributed systems concepts
• Experience building Ad Server solutions
• Experience building or maintaining high-throughput / low-latency systems
• Proficiency in RESTful APIs, JSON, and related web technologies
• Working knowledge of SQL databases as well as NoSql (Aerospike)
• Ability to quickly connect technology with business context  

Nice to Have:

• Experience with Google Cloud Platform (GCP)
• Familiarity with Kafka or other streaming/message-queue systems
• Knowledge of microservices architectures and containerized deployments (Docker, Kubernetes)
• Understanding of performance profiling, tracing, and distributed monitoring

Salary Range: $120,000 - $150,000 USD per year, plus an additional 5% variable annual bonus contingent on Company performance and eligible to receive a Restricted Stock Unit (RSU) grant. *This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Benefits and Perks: 

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

• Medical, Dental, and Vision insurance
• Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled 
• Flexible spending accounts and 401(k)
• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses. 

impact.com is proud to be an equal-opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

#LI-Hybrid

About TTC

The Testing Consultancy (TTC) is a global specialist software testing company with a focus on helping organizations transform the way they deliver quality software. We have broad capabilities across a wide range of testing areas that enable our clients to increase the speed and quality of software development while reducing risk and cost.

Job Summary

We are seeking a Senior Tosca Automation Engineer with strong hands-on experience in designing, writing, and maintaining automation scripts and assets. This role will play a pivotal part on the Value Stream Team (VST), ensuring the reliability and functionality of critical applications—primarily SAP and Salesforce—by building scalable, maintainable test automation that integrates with our enterprise toolchain (Tricentis Tosca, qTest, CI/CD).

You will collaborate closely with product teams, architects, and QE enablement to execute automation strategies aligned with Agile and DevSecOps frameworks, raise automation maturity, and accelerate delivery while improving quality. In addition to technical responsibilities, the role may include Test Lead duties, requiring leadership and coordination skills to ensure testing excellence across the Value Stream Team.

Location: Columbus, OH 
Work Authorization: No visa sponsorship available, must be US citizen or Green Card holder 

Key Responsibilities

• Author & maintain Tosca automation assets (Modules, TestCases, TestCaseDesign templates, ExecutionLists) with a strong focus on reusability, optimization and data-driven testing.
• Act as the technical subject matter expert (SME) in Tosca Automation and related testing methodologies
• Build and evolve automation frameworks and libraries for SAP (GUI/Fiori) and Salesforce (Lightning) including API integrations.
• Implement integration and end-to-end testing across SAP ↔ Salesforce workflows; design stubs/mocks where needed.
• Use Tosca API Scan to automate REST/SOAP services with token handling, correlation, and chained calls.
• Orchestrate Distributed Execution (DEX) and CI/CD runs with Jenkins/Azure DevOps; publish results to qTest for traceability and reporting.
• Partner with product teams to define testability, test data strategies (e.g., Tosca Test Data Service), and environment readiness.
• Drive quality metrics (automation coverage, pass rate, failure triage time, mean time to fix) and present outcomes to stakeholders.
• Establish and enforce standards: naming conventions, folder structures, versioning practices, and code reviews for Tosca assets.
• Mentor other engineers; provide enablement and best practices (risk-based testing, shift-left, API-first automation).
• Collaborate as needed with performance/security teams to align non-functional testing (e.g., NeoLoad) and quality gates.
• Support UAT and release activities; contribute to defect prevention and continuous improvement initiatives.
• Serve as the primary liaison for VST  Support Teams, addressing incidents and providing configuration and operational support.
• Effectively communicate test results and actionable insights to stakeholders at all levels.

Minimum Qualifications Section:

• 5+ years in QA/Test Automation, with 3+ years focused on Tricentis Tosca.
• 3+ years in demonstrated hands-on experience in writing and maintaining Tosca automation scripts for complex enterprise applications.
• Practical exposure to SAP and Salesforce
• 3+ years with API testing (REST/SOAP), JSON/XML validation, environment variables, and authentication flows.

Preferred Qualifications:

• Tricentis certifications: Automation Specialist Level 1/2, Test Design Specialist, SAP Specialist.
• Experience in utilities/energy domain or large-scale ERP/CRM landscapes.
• Familiarity with Performance testing (NeoLoad), Service Virtualization, and Test Data Management.
• Experience optimizing automation for Salesforce Lightning and SAP (tables, modal dialogues, synchronization) applications.
• Comfort driving automation governance and contributing to enterprise standards/frameworks.
• Experience in Mobile Application testing
• Experience in Tricentis qTest
• Competent in Other Test Automation Tools
• Experience in setting up CI/CD pipelines

If your experience or qualifications is similar to our ideal of a successful candidate, please consider applying. Experience comes in many ways; skills may be transferred, but passion for your career can't be substituted. At TTC, we understand the importance of diversity and how much value it brings to the table. Diversity brings about creativity and new perspectives, which is why we beckon everyone to apply. 

About TTC

The Testing Consultancy (TTC) is a global specialist software testing company with a focus on helping organizations transform the way they deliver quality software. We have broad capabilities across a wide range of testing areas that enable our clients to increase the speed and quality of software development while reducing risk and cost.

Job Summary

We are seeking a Senior Tosca Automation Engineer with strong hands-on experience in designing, writing, and maintaining automation scripts and assets. This role will play a pivotal part on the Value Stream Team (VST), ensuring the reliability and functionality of critical applications—primarily SAP and Salesforce—by building scalable, maintainable test automation that integrates with our enterprise toolchain (Tricentis Tosca, qTest, CI/CD).

You will collaborate closely with product teams, architects, and QE enablement to execute automation strategies aligned with Agile and DevSecOps frameworks, raise automation maturity, and accelerate delivery while improving quality. In addition to technical responsibilities, the role may include Test Lead duties, requiring leadership and coordination skills to ensure testing excellence across the Value Stream Team.

Location: Hybrid, Columbus, OH (on-site Tuesdays, Wednesdays, Thursdays)
Work Authorization: No visa sponsorship available

Key Responsibilities

• Author & maintain Tosca automation assets (Modules, TestCases, TestCaseDesign templates, ExecutionLists) with a strong focus on reusability, optimization and data-driven testing.
• Act as the technical subject matter expert (SME) in Tosca Automation and related testing methodologies
• Build and evolve automation frameworks and libraries for SAP (GUI/Fiori) and Salesforce (Lightning) including API integrations.
• Implement integration and end-to-end testing across SAP ↔ Salesforce workflows; design stubs/mocks where needed.
• Use Tosca API Scan to automate REST/SOAP services with token handling, correlation, and chained calls.
• Orchestrate Distributed Execution (DEX) and CI/CD runs with Jenkins/Azure DevOps; publish results to qTest for traceability and reporting.
• Partner with product teams to define testability, test data strategies (e.g., Tosca Test Data Service), and environment readiness.
• Drive quality metrics (automation coverage, pass rate, failure triage time, mean time to fix) and present outcomes to stakeholders.
• Establish and enforce standards: naming conventions, folder structures, versioning practices, and code reviews for Tosca assets.
• Mentor other engineers; provide enablement and best practices (risk-based testing, shift-left, API-first automation).
• Collaborate as needed with performance/security teams to align non-functional testing (e.g., NeoLoad) and quality gates.
• Support UAT and release activities; contribute to defect prevention and continuous improvement initiatives.
• Serve as the primary liaison for VST  Support Teams, addressing incidents and providing configuration and operational support.
• Effectively communicate test results and actionable insights to stakeholders at all levels.

Minimum Qualifications Section:

• 5+ years in QA/Test Automation, with 3+ years focused on Tricentis Tosca.
• 3+ years in demonstrated hands-on experience in writing and maintaining Tosca automation scripts for complex enterprise applications.
• Practical exposure to SAP and Salesforce
• 3+ years with API testing (REST/SOAP), JSON/XML validation, environment variables, and authentication flows.

Preferred Qualifications:

• Tricentis certifications: Automation Specialist Level 1/2, Test Design Specialist, SAP Specialist.
• Experience in utilities/energy domain or large-scale ERP/CRM landscapes.
• Familiarity with Performance testing (NeoLoad), Service Virtualization, and Test Data Management.
• Experience optimizing automation for Salesforce Lightning and SAP (tables, modal dialogues, synchronization) applications.
• Comfort driving automation governance and contributing to enterprise standards/frameworks.
• Experience in Mobile Application testing
• Experience in Tricentis qTest
• Competent in Other Test Automation Tools
• Experience in setting up CI/CD pipelines

If your experience or qualifications is similar to our ideal of a successful candidate, please consider applying. Experience comes in many ways; skills may be transferred, but passion for your career can't be substituted. At TTC, we understand the importance of diversity and how much value it brings to the table. Diversity brings about creativity and new perspectives, which is why we beckon everyone to apply.