Job Title: Box Office Representative

Department: Ticket Operations

Reports to: Manager of Ticket Operations

Job Summary

Box Office Representatives assist customers with the selection and purchase of their tickets, while providing helpful information and a high level of customer service. Box Office Representatives are commonly the first point of contact for guests attending a match, so they set the tone for the entire fan experience.  Box Office Representatives greet each guest and respond to each request in a friendly and polite manner, while giving guidance and direction for any further needs.  The ability to proficiently navigate the ticketing system, as well a strong customer service background, is essential. Hours include approximately 5 – 6 hours on game day at TQL Stadium. Your day will include arriving to TQL Stadium 3 hours before kickoff and working for the duration of the game (about 2 hours).

What You’ll Do:

• Greet each guest and respond to each request in a friendly and polite manner
• Handle cash and credit card transactions
• Navigate FC Cincinnati ticketing systems
• Additional duties include assisting with set up and putting away of ticket scanners.

What You’ll Bring:                               

• Excellent customer service and relationship skills
• Ability to operate a computer and learn ticketing system
• Ability to work weekends, weekdays, weeknights, and holidays
• Ability to handle cash and credit card transactions
• Must have basic math skills

What You’ll Need:

• 6+ months experience working as a concierge, event planner, waiter/waitress, housekeeper, or a role focused on providing excellent customer service
• Bilingual in English and Spanish is an added bonus
• Ability to maintain professional appearance, which includes dressing in business casual attire. Uniform shirts will be provided (no shorts, sweatpants, or jeans).

About FCC

Founded in 2015, FC Cincinnati is a Major League Soccer team based in Cincinnati, Ohio. After achieving significant growth and success in the United Soccer League, the team joined MLS in 2019. FCC won the 2023 Supporters’ Shield – the annual award given to the team with the most points in the regular season – and clinched a spot in the 2023 MLS Playoffs for the second straight year. With a diverse ownership group with strong ties to Cincinnati, the club strives to unite the community both on and off the pitch through FCC Foundation, and its dedication to improving the lives of children through soccer and those in the West End Community. FC Cincinnati are committed to ongoing growth and recognizing the vital importance of company culture. The club’s DNA code, created by the staff for the staff, is actively implemented every day. FCC have been recognized locally and nationally as one of Sports Business Journal’s Best Places to Work in Sports 2023, named to the Honor List as one of “75 Great Sports Companies to Call Home.”; on the Business Courier’s Fast 55 as one of Greater Cincinnati’s fastest growing private companies; and named to The Enquirer’s Top Workplaces 2024.

Learn More!

TQL Stadium: learn more

Mercy Health Training Center: learn more

MLS NextPro:  learn more

FC Cincinnati is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Title: Matchday Host

Department: Match Presentation

Reports to: Director, Match Production and Fan Engagement

Position Summary:

The Matchday Host is a key position within the FC Cincinnati and TQL Stadium team. This position will be responsible for assisting in the overall activation elements at TQL Stadium.  The role will engage and entertain fans and will help elevate activation messaging through TQL Stadium and Washington Park. The Matchday Host must have exceptionally strong communication, creative and organizational skills and be deadline-driven in execution.  They must collaborate with Match Production to ensure effective and appropriate fan engagement. A strong understanding and familiarity with key match presentation skills – organization, performance, and live entertainment production skills – are necessary.

What You’ll Do:

• Provide live entertainment and engagement during home matches to enhance the overall fan experience.
• Coordinate and host Washington Park activities, promotions, and contests to keep fans entertained during breaks in the game.
• Engage with fans in the stadium, encouraging crowd participation, and creating a lively and positive atmosphere.
• Conduct on-field interviews with fans, players, coaches, and other team personnel (when necessary). This may involve impromptu or scripted interactions.
• Work with partners to integrate promotions and giveaways into the matchday entertainment, ensuring a seamless and enjoyable experience for both fans and partners.
• Collaborate with the match production team to plan and script in-game entertainment elements, ensuring they align with the overall matchday experience.
• Manage crowd energy and dynamics, encouraging positive fan behavior and sportsmanship.
• Be flexible and able to adapt to changes in the match schedule, weather delays, or other unforeseen circumstances.

What You’ll Bring:

• Previous experience as an event host, emcee, or in a similar role with a focus on live entertainment.
• High energy, enthusiasm, and a genuine passion for engaging with fans and creating a fun atmosphere.
• Excellent verbal communication skills and the ability to connect with a diverse audience.
• Ability to read and respond to the energy of the crowd, adjusting the level of engagement accordingly.
• Collaborative and able to work effectively with other game day staff, including production crews, mascots, and promotional teams.
• Bring creativity to the role by developing new and engaging entertainment ideas to enhance the fan experience.
• Basic understanding of soccer and FC Cincinnati preferred.

What You’ll Need:

• Currently pursuing or obtained bachelor’s degree in Broadcasting, Journalism, Film, Mass Media or related field or equivalent experience
• Excellent customer service skills and ability to positively engage fans, sponsors, and key stakeholders.
• Ability to work efficiently in a fast-paced environment and make quick decisions.
• A strategic planner with the ability to execute at a high level to bring the plan to life.
• Effective verbal and written communication skills.
• Attention to detail and strong organizational skills.
• Experience with integration of multi-branded marketing and sponsorship environment.
• Ability to independently resolve issues and manage issues effectively.
• Exceptional organizational skills with superior attention to detail
• Computer skills necessary, knowledge of Microsoft Office and Excel required.

Work Hours
In addition to normal business hours, weekend, evening, and holiday work will be required as schedule and project workload dictates.

Why You’ll Love FCC:

• FCC welcome gifts
• Resume and profile reviews
• Tour of TQL Stadium and MHTC
• Community volunteer opportunities
• Discount off team store merchandise
• Team building and networking opportunities
• Paid hourly and/or college credit opportunities

About FCC

Founded in 2015, FC Cincinnati is a Major League Soccer team based in Cincinnati, Ohio. After achieving significant growth and success in the United Soccer League, the team joined MLS in 2019. FCC won the 2023 Supporters’ Shield – the annual award given to the team with the most points in the regular season – and clinched a spot in the 2023 MLS Playoffs for the second straight year. With a diverse ownership group with strong ties to Cincinnati, the club strives to unite the community both on and off the pitch through FCC Foundation, and its dedication to improving the lives of children through soccer and those in the West End Community. FC Cincinnati are committed to ongoing growth and recognizing the vital importance of company culture. The club’s DNA code, created by the staff for the staff, is actively implemented every day. FCC have been recognized locally and nationally as one of Sports Business Journal’s Best Places to Work in Sports 2023, named to the Honor List as one of “75 Great Sports Companies to Call Home.”; on the Business Courier’s Fast 55 as one of Greater Cincinnati’s fastest growing private companies; and named to The Enquirer’s Top Workplaces 2024.

Learn More!

TQL Stadium: learn more

Mercy Health Training Center: learn more

MLS NextPro:  learn more

FC Cincinnati is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.