MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.

As a Staff Technical Program Manager, you will own the successful delivery of complex, cross-functional efforts. You will partner closely with stakeholders across the organization from Engineering, Product, Product Design, and even Field-facing teams to develop and execute against our overall product vision and business objectives, uncover solutions to technical challenges, and provide data-driven insights that power strategic decision-making.

We are looking to speak to candidates who are based in Atlanta, Austin, Baltimore, Boston, Charlotte, Chicago, Columbus, Dallas, Miami, Nashville, New York City, Philadelphia, Raleigh, Washington DC, Tysons for our hybrid working model.

Position Expectations

• Leverage technical acumen and analytical skills to drive engineering programs forward and maximize business value delivery
• Recognize patterns in a sea of information and take action accordingly
• Develop a strategic approach to program management that balances agility and process. This involves discerning when to provide direct guidance and when to empower teams by establishing clear frameworks and guidelines for ongoing initiatives
• Build strategic partnerships with Product, Design, and Engineering stakeholders
• Expand knowledge into new domains as called upon
• Act as a mentor to junior TPMs and lead by example
• Embody MongoDB's core values and leadership principles

The right candidate for this role will be

• Experienced with 10+ years of working in an engineering organization leading complex cross-functional technical programs
• Experienced with 5+ years of Software development background
• Able to partner with technical stakeholders in methodically breaking down engineering challenges to deliver against abstract goals
• Able to participate in technical design discussions and summarize trade-offs, outcomes, and next steps
• Skilled at communicating across a diverse set of engineers and stakeholders
• Capable of deep user empathy and adept at balancing product goals and engineering constraints to deliver impactful experiences
• Hyper-organized and capable of coordinating across multiple independent work streams and organizations
• A role model for effective execution practices, driven by an attuned sense of priority and urgency
• Able to leverage their experience in program delivery to influence improvements to our tools, operations, architecture
• Trained in working with project tracking software (e.g. Jira, Rally, MS Project)
• Familiar with MongoDB or a comparable technology

Nice to have!

• Exposed to generative AI and Machine Learning
• Interested in business automation work such as scripting in Python, Google Apps Script and Slack
• Familiar with tools and methodologies for code analysis, refactoring, and automated testing

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

REQ ID: 2263203305

Position Title: Corporates Ratings - Associate Director (New York / Chicago) 

Entity: Kroll Bond Rating Agency, LLC

Employment Type: Full-Time

Location: New York, New York; Chicago, Illinois 

Summary/Overview:

KBRA (Kroll Bond Rating Agency, LLC) is seeking an Associate Director to join our growing our Corporates Ratings team with a focus on conducting fundamental credit analysis and research across a wide range of sectors.

The Associate Director will work in a highly collaborative team that liaises with internal and external stakeholders to produce high quality and timely corporate credit opinions. The Associate Director will also help conduct credit research on a variety of industrial sectors, including analyzing and publishing trends, key rating factors, and evolving credit metrics. This individual will have significant interaction with senior management of corporate issuers, and their advisors. This position is based in our New York or Chicago office.

Job Responsibilities:

• Lead the credit rating process by preparing internal credit memos, analyzing cash flows, performing sector analysis, and publishing credit reports.
• Author sector research for investors and lenders across private credit, direct lending, and public debt markets.
• Assist in the development and evolution of rating processes and analytical tools.
• Participate in issuer and investor meetings to explain KBRA methodologies and demonstrate understanding of industry trends.

Key Job Qualifications:

Flourish in a fast-paced, deadline driven environment.  Effectively collaborate with your team members and are motivated to succeed and continually strive for consistency, accuracy and timeliness.

You will be successful in this role if you:

• Bachelor’s degree in finance, accounting, economics or management or any subject that prepared you to be a thoughtful qualitative and quantitative analyst and a strong writer. Master’s degree and/or CFA are preferred.
• A minimum of five (5) or more years of work experience performing credit analysis within Corporates in a rating agency, buy-side, sell-side, banking, or other similar environment within a bank or other financial institution.  Prior fundamental credit training (including financial statement analysis) is preferred.
• Conduct due diligence and interact with clients as part of the rating process.
• Possess a solid understanding of capital markets and relevant experience in credit, fixed income research or capital markets.
• Experience with corporate financial statements including 10-Ks, 10-Qs. 
• Work as an integral part of a team and across disciplines in a challenging and dynamic environment.
• Manage time and resources in a fast-growing company.
• Familiarity with Generative AI tools such as ChatGPT for research, data insights, and general productivity is a plus.
• Excellent communication (verbal and written) skills.
• Strong quantitative skills including advanced capabilities with Excel and proficiency in financial statement analysis.
• Ability to work, lead, and seamlessly integrate in a highly collegial, dynamic, and innovative work environment.

Salary Range:

The anticipated annual base salary range for this full-time position is $120,000 to $150,000. Offer amounts are determined by factors such as experience, skills, geography, and other job-related factors.

KBRA Benefits

• A hybrid work schedule (Tuesday, Wednesday and Thursdays in the office)
• Competitive benefits and paid time off
• Paid family and disability leave
• 401(k) plan, including employer match (100% vested)
• Educational and professional development financial assistance
• Employee referral bonus program

About Us:

Kroll Bond Rating Agency, LLC (KBRA) is a full-service credit rating agency registered with the U.S. Securities and Exchange Commission as an NRSRO. Kroll Bond Rating Agency Europe Limited is registered as a CRA with the European Securities and Markets Authority. Kroll Bond Rating Agency UK Limited is registered as a CRA with the UK Financial Conduct Authority pursuant to the Temporary Registration Regime. In addition, KBRA is designated as a designated rating organization by the Ontario Securities Commission for issuers of asset-backed securities to file a short form prospectus or shelf prospectus. KBRA is also recognized by the National Association of Insurance Commissioners as a Credit Rating Provider.

More Info

KBRA encourages applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, and veteran status or any other basis prohibited by federal, state or local law.

#LI-DG1

#LI-HYBRID

Love our Customers is our #1 Value at Okta.   The Okta Customer First Team lives and breathes this every day.  A critical element of Okta’s strategy is helping our customers accelerate their time to value and expand their relationship with Okta.  This is a key differentiator for Okta and we believe that all customers, large and small, deserve an exceptional experience and this assistance. When we do this well, our customers succeed and Okta succeeds by growing our renewal rates.   

The Success Insights Manager role is an exciting opportunity to help execute a scaled success strategy with the goal of providing exceptional data-driven content at scale that maximizes value for customers post-sale. You will execute digital success programs that involve designing and developing visually engaging and informative data-driven content tailored to our customers’ unique use cases but also scale effectively to meet the needs of our expanding customer base. This content will serve as powerful tools for our post-sales teams, including customer QBRs, automated delivery plans, and more, helping them demonstrate the value of Okta and drive product adoption among our largest customers. Your primary targets will include driving adoption and retention as well as the future growth of our Digital customer base while saving time for customer-facing teams, including those who manage our largest book of accounts. You will be deep in the data, monitoring and optimizing your programs along the way. 

You will partner with many cross-functional groups within Okta, including Product, Business Technology, Data, Marketing, Customer Success, Renewals, Sales, and outside vendors. Success in this role will require both a strong ability to understand the needs of large Enterprise customers and develop solutions that scale. You will obtain in-depth knowledge of Okta products, how they are adopted, and understand our customers and why they stay with Okta while leveraging underlying data to inform new programs and opportunities. You’ll also influence how we engage our customers in a human, meaningful, and value-driven manner. This is the chance to shape a highly visible area of the business that directly impacts our bottom line. 

Job Duties and Responsibilities: 

AI-Driven Automated & Insights Deck Creation:

• Automate the creation of presentation decks and other insights via a deck automation tool, prioritizing the use of AI prompting models to generate proactive and personalized customer narratives. 
• Drive the strategic shift from traditional rule-based logic to scalable, generative AI workflows for producing tailored content that maximizes customer value. 

Customer-Centric Approach:

• Collaborate closely with post-sales customer-facing teams to understand the needs and challenges of our enterprise customers.
• Translate customer and product insights into effective and persuasive deck content that addresses their pain points and highlights Okta's solutions.

Scalability and Product Alignment:

• Design solutions that scale to accommodate a diverse range of enterprise customer profiles.
• Regularly update and refine decks based on product usage data, ensuring they remain aligned with the latest features and capabilities of Okta and drive strong product adoption and retention.

Data-Informed Decision Making:

• Creatively leverage AI techniques to analyze product usage data and program performance, identifying patterns in what is working and what is not working at scale. 
• Develop methodologies to quantify and represent the business impact related to retention and adoption goals through AI-driven automation programs. 

Collaboration and Feedback:

• Work closely with cross-functional teams, including Product Management, Marketing, Data, and Customer Success, to gather insights and feedback for continuous improvement.
• Actively participate in collaborative sessions to align deck content with overarching business goals.

Minimum Required Skills and Abilities:

• AI/Automation Mindset: Proven ability to use data to build insight. Must possess the mindset to transition program design from traditional if/then decision trees to effective AI prompting and LLM workflows. Continuously test, measure, analyze, and recommend optimizations for existing programs and new opportunities
• Possess expertise in data strategy, analysis, and management related to customer marketing, growth marketing, and demand generation skill sets
• Strong understanding of enterprise customer needs and the ability to translate those needs into compelling deck content 
• Knowledge of Salesforce.com, Gainsight, Pendo, Tableau, Databricks, Snowflake, etc. to get the data and insights you need to successfully design, execute, and monitor programs. 
• Bonus points if you have experience with Matik or related deck-automation tools.
• Possess knowledge in the use of various content types and engagement methods, such as AI agents, video, in-app guides, and email, with demonstrated experience in prompt engineering for generating actionable insights and compelling content
• Ability to leverage an effective track record of success to positively influence program execution across teams
• Display effective communication and team collaboration skills
• Demonstrate excellent communication skills (presentation, verbal and written)

Qualifications:

• Prior experience managing digital success programs, as a growth product manager/marketer, or automating insights.
• Experience in building enterprise SaaS adoption programs is desired
• 5+ years of related experience
• Bachelor’s degree; advanced degree in a business, marketing, analytics, or technical field preferred
• Adaptability, flexibility in the face of changing business requirements and conditions
• Knowledge in identity, security, access management, workflow, and/or developer-facing products

#LI-Remote
P22165

What You’ll Do, as our Manager, Paid Search

Support MERGE's practice in creating, optimizing, and executing best-in-class client paid search campaigns. As a hands-on Paid Search Media Manager, you will provide the strategic direction for keyword research, campaign building, and testing roadmaps. We are looking for a curious, data-driven marketer who understands the evolving AI landscape and can proactively identify opportunities to improve performance and goals delivery. You will bring passion and strong interpersonal skills to drive success, ensuring every dollar spent contributes to client growth.

Campaign Creation & Launch

• Campaign Ownership: You will act as a Paid Search subject matter expert, fostering accounts growth while ensuring that output meets agency standards.
• Structure & Creation: Build and launch (or guide executional-focused team members on what is needed) comprehensive campaigns across search, Performance Max, Demand Gen and more, ensuring best-practice account structure, compelling ad copy, tailored keyword lists, and client-specific targeting strategies.
• QA & Oversight: Lead the Quality Assurance (QA) process for all trafficked plans (keywords, ad copy, extensions) and launch components (dayparting, bids, budgets, targeting).
• Collaboration: Act as the primary Paid Search liaison for the broader media strategy teams, ensuring search is integrated seamlessly into the holistic media mix.

Strategy, Execution & AI

• Strategy & Discovery: Lead the client discovery process to establish PPC objectives and develop the strategy for tactic, budget, goals, etc. Provide thoughtful leadership to ensure these goals are met.
• Campaign Architecture: Develop and recommend keyword lists, targeting strategies, and testing plans (e.g., ad copy A/B testing, landing page reviews).
• AI Landscape: Apply a working knowledge of the current AI landscape (e.g., Performance Max, Broad Match/Smart Bidding, Generative AI) to keep client accounts modernized and efficient.
• Platform Mastery: Work closely with media partners (Google, Microsoft) to implement best practices across Search, PMax, Demand Gen, Video, and Call campaigns.

Analytics, Reporting & Financials

• Budgeting: Accurately forecast and pace monthly budgets to ensure spending aligns with client targets and is the most optimal use of funds aligning with goals.
• Performance Analysis: Monitor daily and analyze program KPIs (ROAS, CTR, CPA, CVR) to drive continuous improvement.
• Optimization Roadmap & AB Testing: Develop a comprehensive, long-term optimization roadmap for the account, utilizing a data driven, test-and-learn approach.
• Client Reporting: Provide in-depth reporting on program performance. You will lead client status calls, presenting insights and strategic recommendations.
• Tracking & Tech: Ensure analytics tracking implementation is accurate, robust, and easy to manage.
• Auditing: Conduct deep-dive PPC audits to identify structural weaknesses in legacy accounts and uncover new opportunities.

What You’ll Bring

• Education: Bachelor’s degree in Marketing, Communications, Advertising, and/or equivalent work experience.
• Experience: 3 to 5 years of professional paid search campaign management experience.
• Industry Focus: Healthcare, Health Insurance or pharma lead generation experience is a strong plus.
• Platform Depth: Deep knowledge of all Google and Microsoft advertising products (Search, PMax, AI Max, Demand Gen, Video, etc.).
• Data-driven decision-maker who relies on evidence and performance metrics to guide strategy.
• Learning Mentality: A desire to keep learning and being informed on everything search, digital & AI
• Communication: Excellent written, verbal, and presentation skills. You must be able to explain complex search data to clients clearly.
• Critical Thinking: A problem-solving orientation with the ability to think critically about business goals.

At MERGE, we’re committed to fostering an environment where our team members can thrive in both their careers and personal lives, ensuring they feel supported and empowered to succeed.

MERGE believes in transparency and equity. In accordance with state regulations, we’re proud to include salary ranges in our job postings to ensure fair compensation practices.

The salary range for this role is $78,000 - $114,000, based on the individual’s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.  

MERGE is proud to invest in benefits that include meaningful Medical, Dental, Vision, Life Insurance, 401K, Lifestyle Spending Account, Employer Paid Life & Disability Insurance, Flexible Time off & Holidays plus many other benefits and rewards.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

#LI-DP1

#LI-HYBRID

Okta- Solutions Engineer- SLED

The Solutions Engineer Team

We believe Solutions Engineers at Okta are involved in all stages of the customer’s digital transformation.  Solutions Engineers are experienced using presentations, email, phone and social media to connect with customers virtually and in-person. We are looking for great teammates who can build and deliver sales presentations and customized product demonstrations to help educate Okta’s Customers (everyone from developers to product managers to C-level executives) on best practices during their cloud security technology journey. We believe Okta’s Solutions Engineers empathize with Customers and quickly discern their true technical needs by asking detailed, clarifying questions while presenting solutions that specifically address those needs. Okta Solution Engineers have the rare combination of technical acumen and business insight; in a career where you can utilize both. As a Solutions Engineer at Okta, you will further develop each of these skills by advising a diverse set of customers on the value they will gain by using Okta’s Identity Platform.

The Solutions Engineer Opportunity

Reporting to the Senior Manager of Solutions Engineers, the Solutions Engineer is a functional business consultant,  with a passion for technology and the advanced ability to develop, position and demonstrate product-specific solutions during sales cycles, while achieving quarterly and annual sales goals for an assigned territory.

What you’ll be doing 

• Work alongside the sales team as the technical and domain expert of a customer-facing sales team to help Customers understand the value of Okta’s solutions
• Understand customer challenges and business issues and provide product demonstrations to align our solutions with customer needs
• Answer product feature and technical questions from customers, partners and Okta colleagues
• Plan and deliver Proof Of Concepts for customers who have more complex use cases, collaborating with other Okta engineering teams as needed
• Provide feedback to product management about product enhancements that can address customer needs and provide additional value
• Share and learn best practices and re-usable assets with other Solutions Engineers to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation
• Support marketing events including executive briefings, conferences, user groups, and trade shows
• At times, be asked to learn and lead your team as a subject matter expert (SME) with various product solutions and/or competitive knowledge

What you’ll bring to the role

• 3-5+ years pre-sales engineering experience.
• A passion to serve the Customer, demonstrated in a customer-facing role, such as consulting or support, but ideally in a pre-sales capacity.
• An ability to quickly communicate complex ideas around a technical topic, ideally on the fly, using a whiteboard.
• Deployed apps in cloud platforms: AWS, Azure, GCP, Vercel, etc.
• Experience with at least one standard network security protocol. (eg. OAuth, OAuth2, SAML, LDAP)
• Experience working with REST APIs, API Gateways, and SDKs
• Hands-on experience in one or more of the following areas: web (JavaScript, HTML, frontend frameworks) development, mobile (iOS, Android) development, backend (Java, C#, Node.js, Python, PHP, Ruby) development, IP-based real-time communications
• An understanding of core security concerns within a typical application. (password hashing, SSL/TLS, encryption at rest, XSS, XSRF)
• Exceptional communicator.
• Confident dispensing knowledge to a highly skilled and experienced audience, presenting to large rooms filled with experts in the field
• Territory management skills, including pipeline building and working with Sales counterparts to guide execution excellence
• Typically 25% travel.
• Bachelor's degree in Engineering, Computer Science, MIS or a comparable field is preferred.

You might also have (not mandatory):

• Hands-on experience with Generative AI or LLM technology such as LangChain, GenKit, LlamaIndex, etc.
• Experience integrating with microservices, data lakes, or customer data platforms.
• Developed ReBAC or Fine Grain Authorization models
• Diagramming experience for user journey flows, complex architecture diagrams, etc.

#LI-San Francisco

#LI-RZ

P24424_3330263

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time.

About the role:

As a Lifecycle Marketing Specialist, you will be responsible for supporting and integrating our lifecycle marketing strategy across multiple marketing mediums. You will partner closely with internal departments and external vendors to drive new initiatives and optimize ongoing communications. You will also have the opportunity to lead high-visibility projects, propose process improvements, and test new marketing strategies.

Responsibilities:

• Customer Experience - Drive and own the creation of various customer life cycles by identifying the correct types of outreach and their frequencies. 
• Partner with the strategy and operations team to experiment with new products and processes to help grow revenue, maximize returns, and set customers up for success.
• Campaign Management – Develop and implement automated direct marketing and email campaigns within a CRM platform to drive lead conversion, improve customer portfolio performance, and support product launches/changes.
• Identify appropriate customer segments and target them through SQL queries. 
• Develop campaign strategies, manage the creative development process (copy, design, coding), and build multi-touch campaigns.
• AI Strategy & Optimization - Utilize AI tools to supercharge marketing campaigns, data analysis, and process improvements.
• Leverage AI tools to automate complex segmentation and personalize customer journeys at scale, drastically increasing engagement across the entire marketing lifecycle.
• Continuously experiment with generative AI to optimize CRM workflows, transforming raw data into actionable insights that "supercharge" campaign performance and engagement rates.
• Reporting & Analytics – Report and monitor segment performance and campaign performance including audience, monthly trends, email metrics and conversion.
• Report on results and provide insights & recommendations.
• Testing Programs – Develop robust A/B and multivariate testing programs to optimize portfolio performance (email, DM, SMS, etc.)
• Best Practices – Maintain clean email marketing lists to minimize occurrences of unsubscribes, bounce rates and spam reports.
• Monitor deliverability, complaint rates, bounce rates and Sender Score rank to reduce risk of being blacklisted.
• Monitor trends on best practices and techniques to ensure market efficiency and identify new opportunities.
• Communicate & Collaborate – Partner with internal departments (Legal & Compliance, Analytics, Creative Services, Business Intelligence, Data Services, and Tech) and marketing team members to execute projects and tests.

Requirements:

• Have 2-8 years of professional experience in a Marketing or Business function (i.e. Strategy, Planning, Operations).
• Have CRM and database management experience - You’re able to develop, automate and personalize communication campaigns via an established CRM platform. You have experience developing and executing A|B testing programs, with the ability to analyze and action upon results.
• Demonstrated success leveraging AI to supercharge work - You’re able to utilize Agentic AI to build, maintain, and optimize effective marketing strategies and operations. 
• Are a demonstrated self starter and problem solver - You’ll be successful in this role if you can think critically to improve processes and discover ways to increase campaign performance that will have a measurable impact on the business.
• Can communicate, collaborate and influence - Proven skill in working across multiple and distinct functional organizations (e.g. Strategy & Operations, Analytics, creative teams, vendor partners, etc.) in support of specific business priorities. 
• Are creative and think outside the box - The only constant in our industry is change. You love to brainstorm, generate new ideas, and bring creative, innovative solutions to the challenges our customers face every day.   
• Have strong analytical skills - you’re able to manipulate and analyze data in order to identify trends, segment a customer population through the use of queries, solve problems, and make informed recommendations. Experience developing SQL queries is a plus, but not required (SQL preferred). Experience with Excel, Microstrategy, Tableau or other visualization tools preferred.
• Are intellectually curious and have a passion to learn.
• Financial-services experience a plus.

The budgeted annual salary range for this position is $60,000 to $83,000. Actual annual salary will be determined based on qualifications, skills, experience, and level assessed during the hiring process and may fall outside of the range shown. Additional compensation for this role may include a [bonus] and [restricted stock units]. All full-time employees are eligible to participate in Company benefits, described in more detail here.

Machine Learning Engineer – Inspire11

Elevens, as we call ourselves here, are curiously smart, purposefully scrappy, and dedicated to the highest standard of quality. By being true to ourselves and others, we create a respectful environment that enhances collaboration, drives growth through high expectations, and ensures alignment with our core values. Inspire11 is more than a modern business and technology consulting firm; we're a revolution. We work differently — and it shows. Every move we make is tied to measurable value, and our success aligns with our clients’ success. We partner to simplify the complex, solve sustainably, and stay ahead by continuously pushing our own thinking forward. Value creation isn't something we talk about — it's something we live, every day. 

At Inspire11, we're not just offering a job; we're providing a platform for you to transform the future. You'll feel right at home here if you think differently, build boldly, and lead with impact. We're a place where your unique perspective is valued, your boldness is celebrated, and your potential is unleashed. 

• Growth Through Challenge:  We hold ourselves to the highest standards of excellence and accountability. At Inspire11, we are committed to delivering exceptional results and empowering our employees to take ownership of their work and drive meaningful impact. You'll work alongside elite consultants who challenge you to expand your skills and think even more creatively. 

• The Autonomy to Do Your Best Work: Here, outcomes matter more than outputs. It's about the value we create. You'll have the autonomy to shape your work, drive decisions, and make an impact—not just for our clients but for your growth. You'll be challenged to think strategically, anticipate needs, and solve problems. Bold thinking, creative approaches, and challenging conventional wisdom are part of our DNA. Our clients rely on us to lead them into what's next. 

• Diverse Perspectives Driving Innovative Solutions: We champion inclusivity and authenticity, knowing that diverse perspectives drive better solutions. You'll be encouraged to bring your whole self to work, knowing that's where true innovation happens. We also believe that doing great work should be fun. Our culture thrives on energy, camaraderie, and appreciating the unique contributions that make Inspire11 an amazing place. Our teams get energy from being the best they can be. 

 What you can expect in this role: 

• Designing scalable machine learning infrastructure, including implementing CI/CD pipelines for model deployment
• Monitoring models in production
• Developing Generative AI solutions
• Ensuring security and compliance
• Preprocessing and analyzing datasets
• Developing and fine-tuning ML models to optimize for performance
• Communicating results to stakeholders 

Tools for success: 

• Exhibit strong software engineering principles
• Proficiency in cloud architecture (AWS, Azure, GCP)
• Familiarity with CI/CD and DevOps
• Expertise in data preprocessing and ML techniques
• Experience with model evaluation and libraries like TensorFlow, PyTorch
• Proven experience in ML engineering
• Strong programming skills (Python, R)
• Cloud services and infrastructure knowledge
• Agile methodologies understanding 

Inspire11 is unable to sponsor employment visas at this time. Applicants must be legally authorized to work in the U.S. at the time of application and throughout the duration of employment. 

Inspire11’s Privacy Policy: https://www.inspire11.com/privacy-policy/  

U.S. Compensation & Benefits  

Compensation at Inspire11 
Inspire11 follows Title VII of the Civil Rights Act of 1964, the Equal Pay Act of 1963, the Illinois Human Rights Act, the Illinois Equal Wage Act, and the Illinois Equal Pay Act of 2003. We believe that people performing the same role at the same level, with similar levels of ability or experience, should be similarly compensated. We also believe that the most critical factors driving compensation should be an Eleven’s skill, experience, performance, responsibility, and effort. We may also consider an employee’s length of service, relevant education, training, or certification, and the requirements of a specific job. We may also consider whether the cost of living or competition for talent in specific markets requires adjustments in compensation for employees in those markets. Our goal is to fairly compensate all our Elevens based on these factors within the Company’s financial ability.   

Compensation may be increased or decreased at Inspire11’s discretion based on an employee’s performance reviews, market conditions, and the Company’s financial performance. Inspire11 will always notify an employee in writing before any change is made to their compensation.  

Bonuses 
We may allow employees in Sales, Recruiting, or Leadership to earn periodic bonuses based on sales, revenue, client-specific or practice-specific targets. These targets are communicated to each eligible employee via offer letter or annual update. All such target-based bonuses are calculated based on the Company and an individual’s periodic performance and will only be awarded if: (a) the employee is meeting performance expectations and is an employee in good standing of the Company; (b) the target is met; and (c) the Company’s current financial performance and market conditions permit the bonus to be paid out. All periodic bonuses are discretionary and are earned only when paid out.   

Each year, the Company will decide whether the Company’s financial performance, market performance, and business realities allow it to create an annual bonus pool. If the Company decides that annual bonuses may be awarded, then the Leadership Team will grant annual bonuses to employees in good standing based on the same factors discussed in the previous paragraph while also considering employees’ diligence, performance, expertise, skill, judgment, and experience. To be eligible to participate in this annual bonus pool, an employee must be hired by no later than October 1st of the preceding year. Annual bonuses and merit increases may be prorated based on hire date. Employees eligible for target-based periodic bonuses are not eligible to participate in the annual bonus pool.   

Options or Other Equity in Inspire11 
Inspire11 has a legacy program that allowed certain high-performing employees to purchase shares of the Company through an affiliate. The Company also has a newer program that grants options annually to high-performing employees based on their performance reviews, their managers’ recommendation, and leadership approval. These options have a vesting period associated with them.  

Benefits 
Full-time employees are eligible for the following contributory benefits, where premiums are partially paid by the Company and partially by the employee:   

• Medical insurance plans, 
• Dental insurance plans, and  
• Vision insurance plans.  

Full-time employees are eligible for the following benefits provided wholly by the Company:  

• Short-term disability, providing for a benefit of 60% of an employee’s salary up to a maximum of $2,000 per week for up to 11 weeks after a 7-day waiting period; 
• Long-term disability, providing for 60% of an employee’s salary up to a maximum of $10,000 per month for the time period from the 91st day after a qualifying event through the earlier of the end of the disability or age 67; 
• Life insurance, providing for a benefit of two times the employee’s annual salary, up to a maximum payout of $400,000;   
• A connectivity stipend of $325 annually; 
• Employee Assistance Program, providing for confidential counseling sessions, 24-hour crisis support, online peer support groups, skills training, behavioral health coaching, initial free legal consultations (and discounted rates on referred lawyers), online legal forms, assistance with eldercare and parenting services, among other things.  

Full-time employees are also eligible to participate in the Company’s 401(k) plan, which allows employees to contribute to a standard or Roth IRA. According to a vesting schedule, the Company matches 100% of employee contributions up to 3% of an employee’s salary.  

Depending on eligibility and their elections, full-time employees may also have access to certain tax-advantaged savings accounts set up through the Company, into which employees contribute withheld funds:   

• Flexible savings accounts
• Limited-purpose flexible savings accounts  
• Healthcare savings accounts
• Dependent care savings accounts  
• Commuter benefit accounts  

Paid Time Off and Leave 
Inspire11 grants all eligible employees any statutory leave required by federal, Illinois, or other applicable law, such as FMLA, bereavement, sick leave, emergency leave, jury duty or witness leave, and VESSA leave.   

In addition, Inspire11 has a self-managed paid time off policy (PTO) that does not set predetermined upper limits on the amount of PTO an employee may take. All PTO must be requested in advance and approved by the appropriate supervisor to ensure client work can continue. All full-time employees are expected to take a minimum of one week of PTO each year.   

Inspire11 offers paid parental leave to full-time employees who have been with the company for at least one year. Birthing parents are eligible for up to 12 weeks of paid parental leave, while non-birthing parents are eligible for up to 6 weeks. Short-term disability (STD) benefits are also provided following childbirth. When combined with PTO and STD, birthing parents may receive a total of 18–20 weeks of paid leave. Lastly, Inspire11 has eight paid holidays.  

Other Benefits 
Inspire11 also maintains other programs that provide additional benefits to employees, such as:   

• Impact to 11: a charitable giving matching program where, after being employed by Inspire11 for a year, employees may request that a qualifying charity receive up to $500 in matching donations each year. 
• Professional development benefits for qualifying employees: a program allowing for reimbursement of certain course materials and costs on a discretionary basis for employees who have been at Inspire11 for at least 6 months, with supervisor’s approval. 
• Regular gifts of Inspire11 clothes, office items, and swag.  

Disclaimer 
This document applies only to the United States and to Inspire11 LLC, not our worldwide partners.  

Inspire11 reserves the right to change the benefits offered to employees in accordance with applicable law based on business needs, market conditions, and financial stability. Before changing any benefits, Company will notify all employees of the change and will update this document.  

EEOC 
Inspire11 is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. If you need assistance or a reasonable accommodation during the application process, please contact us at hr@inspire11.com, or inform your recruiting partner.  

Technical Director, Generative AI

About the Role

As a Technical Director, you’ll collaborate with cross-functional teams to define processes and to deliver high-quality results through well-managed, on time and on budget projects. This is a leadership role combining technical strategy, hands-on technical expertise, and execution. You will be responsible for discovery, shaping solutions, prototyping, guiding creative technologists and developers, owning the technical delivery and scale automation frameworks for our global clients.

We are looking for a Technical Director to lead the technical direction, planning, and delivery of AI-driven production work across key client accounts. This role sits within our Transformation and Applied AI team, focused on building and scaling AI pipelines for image, video, text and content generation. Technical Director acts as the technical counterpart to Solution Leads (Producers) and Creative Directors, ensuring what is sold can be realistically delivered from a technical perspective. You will define how things get built, estimate technical efforts, and assemble the right technical team to execute.

This role is focused on AI pipelines for image and video generation at scale, workflow automation and content production systems, model usage, fine-tuning, and dataset considerations, connecting multiple tools, APIs, and systems into production-ready pipelines.

Responsibilities

• Own technical delivery end-to-end: from early estimations through production/development and final delivery.
• Define technical approaches for AI-driven projects (image/video generation, automation pipelines, model training/fine-tuning).
• Translate ambiguous briefs into clear technical plans, asking the right questions around scope, assets, datasets, outputs, and constraints.

Partner closely with Solution Leads and Creative Directors to align scope, timelines, and feasibility

• Know how to assemble the right project team with required technical skills (e.g. Creative Technologists, ML engineers, backend developers).
• Lead and guide technical teams during production, ensuring quality, avoiding scope creeps, and focus on the right technical direction.
• Validate feasibility and manage trade-offs between budget, timeline, and technical complexity.
• Identify risks early and communicate constraints, assumptions, and dependencies clearly.
• Review and guide implementation of AI pipelines (e.g. ComfyUI workflows, API integrations, automation systems).
• Ensure technical quality and QA alignment, working with QA teams where needed.
• Be client-facing when required, presenting technical approaches, documentation, and progress.

About You

The essentials

• 1+ years in a Technical Director, Technical Lead, or similar production-focused leadership role.
• 5+ years of hands on experience in one of the focus areas: Creative Technology, Software Development, 3D/VFX, Real-time Engines.
• Solid understanding of machine learning fundamentals - model architectures, training vs. inference, and fine-tuning methods, and apply them in real-world generative AI pipelines.
• Strong experience in scoping, estimating, and delivering technical projects.
• Hands-on experience building or working with AI / generative pipelines, beyond text to image.
• Experience integrating APIs, automation workflows, or multi-step pipelines.
• Ability to translate high-level ideas into concrete technical plans.
• Strong understanding of production realities: timelines, budgets, resourcing.
• Comfortable leading technical teams and making architectural decisions.
• Ability to operate in ambiguous environments and bring structure quickly.
• Strong communication skills and ability to push back on unrealistic expectations.

Not a must, but a plus

• Academic or research background in Machine Learning, Computer Science, or related fields.
• Certifications in Machine Learning, Deep Learning, or Engineering.
• Experience leading cross-functional technical teams (e.g. software engineers, ML engineers, creative technologists, AI artists).
• Background in creative technology, real-time systems, or virtual production pipelines.
• Experience building or supporting scaled content generation systems or working with CPG / enterprise clients.
• Experience in marketing campaign execution (e.g. media, email) and understanding of basic performance metrics.

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.

#LI-hybrid #LI-MJ1 GH9695

The Okta Security team’s mission is to strengthen Okta’s position as the leading Identity-as-a-Service solution by identifying and resolving risks to the employees, product, and most importantly, our customers. 

The Security Trust & Culture team works to enhance customer trust in Okta’s identity services . We serve as a strategic resource working closely with Okta’s go-to-market teams. The Customer Assurance team is the central hub for security information, providing comprehensive guidance and resources to Okta customers so they can effectively manage their risk. 

As a Staff level analyst of Customer Assurance, you will support prioritizing and efficiently responding to questions about our security program and other due diligence related requests. You will act as a critical bridge between our customers and our internal engineering teams, ensuring Okta’s security posture is communicated effectively.Tasks will include training local Sales teams, managing complex escalations in the regional market, and driving technological changes to help Customer Assurance scale its efforts globally.

This position requires a unique combination of skills including an ability to coordinate the analysis of technical issues, to communicate clearly about security-relevant topics with both internal and external customers, to collaborate with internal business units to ensure execution of time-sensitive projects, and to present to upper management or the broader organization as required.  The ideal candidate will have experience with SaaS cloud security risk assessment and a solid understanding of the core principles of identity management. If you want to make a difference in the security program of a global cloud provider, we want you on board. 

Job Duties and Responsibilities: 

• Serve as the critical bridge between Okta’s customers and internal Engineering/Product Security teams. You must be able to unpack complex customer security concerns, hold in-depth technical discussions with internal engineering to align on solutions, and translate Okta’s security architecture back to the customer to resolve high-stakes inquiries.
• Take end-to-end ownership of highly technical security questionnaires and due-diligence requests, Partner seamlessly with internal subject matter experts—including our specialized Federal/FedRAMP teams—to ensure accurate, timely, and high-quality responses for highly regulated customers.
• Drive technological changes within Customer Assurance by identifying and implementing AI and automation strategies to streamline workflows, scale global efforts, and reduce response times.
• Train and empower regional Go-To-Market and Sales teams on standard engagement protocols, ensuring they can leverage Customer Assurance resources smoothly to accelerate deals.
• Collaborate with the Security Trust & Culture team and Regional CSOs to develop, publish, and maintain forward-facing security collateral, FAQs, and field communications.
• Work within a global team, participating or leading global handoffs between American timezones and European or Asian, when required for large security or industry events. 

Requirements:

• Bachelor’s degree in Computer Science or Management Information Systems, or equivalent work experience  in technology or information security fields
• Minimum 3 years information security, project management, or related experience
• A strong, fundamental understanding of core Security principles, architectures, and operations.
• Understanding of IT and cloud methodologies, information security, privacy, identity management, risk assessments and IT regulation and compliance standards 
• Strong oral, written, and presentation skills
• Strong written and verbal communication skills, with a proven ability to distill complex technical concepts into clear, concise responses for both technical customers and internal executive stakeholders.
  
  

Helpful Certifications / Skills:

• Okta Certified Professional/Administrator
• Certificate of Cloud Security Knowledge (CCSK) and/or Certificate of Cloud Auditing Knowledge (CCAK)
• Certified Information Security Auditor (CISA)
• Experience with generative AI tools or process automation platforms is a strong plus.
• Familiarity with Federal or highly regulated compliance frameworks (e.g., FedRAMP, StateRAMP, NIST 800-53, or DoD IL4/IL5)

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P7020_3396428

This position is remote Chicago based.

We are seeking a data sales professional to join our team. In this role, you will drive revenue and data license bookings for our audience, measurement and analytics solutions within agency, publisher and advertiser prospects.

The Sales Account Executive is a results-focused, motivated sales professional who will identify and bring to closure direct sales engagements, upgrade and expand existing accounts, and work closely with regional partners. They will develop and implement a comprehensive strategy that maximizes opportunities for Precisely PlaceIQ products and services. As Precisely’s growth and success is based on our customer’s success, a passion for owning and driving the complete customer lifecycle is critical.

What you will do: 

• Learn and understand Precisely products and services, and the Precisely approved sales methodology.
• Develop an understanding of key industry trends, market opportunities, and common pain points in your territory.
• Drive demand and usage of PlaceIQ Precisely’s Programmatic Audience and Measurement data amongst Agencies and Advertisers
• Develop and execute business plans to generate pipeline and revenue within assigned territory.
• Build strong client relationships and leverage that network to expand into new accounts or buying centers.
• Collaborate with Precisely’s Marketing, Sales Engineering, Services teams and more to generate customer demand and compelling business propositions based on Precisely’s solutions.
• Leverage internal resources and the broader Precisely ecosystem - channel partners, distributors, and technology partners - to extend your reach and impact within your territory.
• Prioritize customer value and experience throughout the customer lifecycle.
• Document sales steps and manage your territory forecast utilizing Precisely’s Salesforce CRM.
• Support the VP of Sales in accordance with the region’s strategy and plans.

What we are looking for:

• Bachelor’s degree in business or related field and 3+ years in enterprise software sales (SaaS preferred).
• Equivalent experience will be accepted in place of the educational requirement.
• Strong client engagement and relationship-building skills at all levels.
• Strong negotiation skills and demonstrated success with value- or outcome-based selling.
• Strong analytical, problem solving, and time management skills.
• Working knowledge and selling experience in the Programmatic ad-tech data space.
• High levels of intellectual curiosity and adaptability; you strive to understand your clients’ businesses and collaborate to define innovative solutions.
• Approximately 25% travel is required.

AI Skills/Knowledge:  

• Uses AI tools to research accounts, draft outreach, and experience with AI-assisted CRM hygiene (e.g., Salesforce or Copilot for Sales.

Preferred Requirements

• Data & SaaS software sales experience
• Experience selling into Programmatic Advertising Agencies, Publishers, Ad-Tech companies and Advertisers.
• Experience selling into large Advertising Agencies in Chicago (ie Publicis, WPP, Omnicom, etc)
• Successful selling history within a global company with a broad products / services portfolio.
• Demonstrated experience driving complex sales cycles and customer success within a matrixed selling organization.
• Chicago geographic location is preferred but not required for otherwise highly qualified candidates.

We are committed to fair and equitable compensation practices. The base salary range for this role is $100,000 – $135,000 annually, depending on experience and qualifications.  This base salary does not include commission.

Please note: The top end is reserved for individuals who meet preferred qualifications and bring directly relevant experience. 

Final compensation will be determined based on: Relevant skills and experience, internal equity and budget considerations.   

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Overview of Role

66degrees is looking for creative, dedicated, and personable technology business professionals for a Principal Cloud Architect position. level. A Principal Cloud Architect is someone capable of designing complex, large-scale, and often "bleeding-edge" solutions. Our ideal candidate will display relentless curiosity and drive around how we organize ourselves and deploy/use technology to ensure our largest and most complex Enterprise clients IT environments drive business value. We are looking for the right fit with our growing team of Principal level Architects as we solve previously "unsolveable" problems with the scale of AI.

Responsibilities

• Build a trusted advisory relationship with strategic accounts and engage with CIO/CTO/VP IT and Business leaders   
• Architectural Strategy & Governance
• Design Global Scale Systems: Lead the end-to-end architectural design of multi-region, highly available cloud ecosystems that support millions of concurrent users and petabyte-scale data processing.
• Standardize Infrastructure as Code (IaC): Establish and enforce enterprise-wide standards for IaC and config management to ensure consistent, repeatable, and audited deployments across all environments.
• Multi-Cloud & Hybrid Orchestration: Architect complex connectivity and workload portability strategies using Anthos, Private Service Connect, and Cloud Interconnects to bridge legacy on-premises systems with modern cloud services.
• Advanced AI & Data Innovation
• Operationalize Generative AI: Design production-grade RAG (Retrieval-Augmented Generation) architectures, ensuring LLMs are secure, reliably operate within capacity constraints and quotas, monitor and control token costs, and implement Enterprise security grade guardrails.
• End-to-End MLOps: Scale the implementation of automated machine learning pipelines—from ingestion to model serving—using Vertex AI (or self-hosted oss models) to reduce the time-to-market for predictive insights.
• Security, Risk & Compliance
• Zero-Trust Leadership: Design and lead the implementation of comprehensive security frameworks including BeyondCorp, VPC Service Controls, and advanced Identity Management (IAM) to protect sensitive workloads against sophisticated threats.
• Regulatory Engineering: Architect technical controls that automate compliance for global standards (e.g., SOC2, HIPAA, GDPR), ensuring the platform is "secure by design" and audit-ready at all times.
• Technical Leadership & Operational Excellence
• Complex Problem Resolution: Serve as the final technical escalation point for critical production issues, performing deep-root cause analysis on global-scale outages or performance bottlenecks.
• Financial Optimization (FinOps): Direct the cost-optimization strategy by designing high-efficiency architectures that balance performance requirements with long-term cloud spend sustainability.
• Cross-Functional Mentorship: Act as a force multiplier by mentoring other architects and engineering teams, fostering a culture of technical excellence and continuous learning.
• Lead Consultant
• Act as a technical subject matter expert, particularly regarding the Google Cloud ecosystem for business users, providing clear and concise explanations of complex concepts. 
• Identify customer priorities, technical objections, and design strategies encompassing the Google ecosystem to deliver business growth and resolve blockers.
• Lead requirements gathering and project scoping.
• Solution design, problem-solving, and architecture diagramming. 
• Provide domain expertise around public cloud and enterprise technology, and effectively promote Google Cloud with clients, at conferences, and online.
• Provide technical expertise to the team on continuous integration/continuous delivery, infrastructure, monitoring, alerting, and security.
• Provide recommendations on integration strategies, enterprise architectures, platforms, and application infrastructure needed to implement a complete solution for clients.
• Assist in delivering technical solutions to meet customer functional needs and improve service reliability, including CI/CD pipelines and infrastructure builds/migrations.
• Provide Engineer-to-Engineer and Architect-to-Engineer support, including whiteboard sessions and informal Q&A.
• Travel to customer sites, conferences, and other related events as required.

Qualifications

• 5+ years of GCP experience is a must. Experience in other clouds is beneficial.
• Proven experience in building, architecting, designing, and implementing globally distributed cloud-based systems, with a strong understanding of API-first design principles and API management platforms.
• Extensive experience with security (zero trust) and networking in cloud environments
• Capable of advising and implementing CI/CD practices to clients using tools such as GitHub, GitLab, Cloud Build, and Cloud Deploy and concepts such as GitOps and GitFlow.
• Experience in containerizing workloads using Kubernetes, Docker, Helm, and Artifact Registry.
• Knowledge of technology solutions and ability to learn emerging technologies, methodologies, and solutions in the Cloud/IT technology space.
• Ability to work cross-functionally, engage and influence audiences.
• Excellent organizational skills and customer-facing communication.
• Proficiency in documentation and knowledge transfer using remote meetings, written documents, and technical diagrams slide decks.
• Experience in implementing hybrid connectivity using VPN or Cloud Interconnect is a plus.
• GCP Credentials:  Professional Cloud Architect Certification plus any other Professional Cert (Data Engineer preferred) or L400 Generative AI skill badge.  Additional certifications Kubernetes (CKA, CKS), or Terraform strongly recommended
• A Bachelor's degree in Electronics Engineering, Data Science, Information Technology, Business Intelligence, Computer Science, or a related field.

Energy Solutions is seeking a Director of Solar Outreach and Market Strategy in our Distributed Energy Resources (DERs) department. As a member of the DERs leadership team, you will collaborate on the growth and management of an Illinois program to incentivize the adoption of solar. Solar, storage and demand response technologies are critical in driving our nation’s progress toward a decarbonized grid, and you will play a material role in helping our team make this future a reality. This unique market opportunity, paired with Energy Solutions mission driven approach, creates a perfect environment for individuals who want to have an active voice in shaping the energy future.  

Responsibilities include but are not limited to: 

Program Oversight & Delivery 

• Oversee successful delivery of a large solar program market outreach team to achieve goals, execute deliverables on time and budget, and deliver high client satisfaction.  
• Develop strong cross-department coordination with our information systems team to develop, maintain and enhance the custom software used to implement our programs. 
• Monitor program performance metrics, budgets, and timelines; identify and address risks or bottlenecks proactively. 
• Stay current on energy codes, incentive programs, and emerging technologies to inform strategic decisions. 
• Review and approve client deliverables, proposals, and reports to ensure compliance and high standards. 
• Demonstrate understanding and capabilities of project and program management to be successful in the role.

Team & Performance Management 

• Lead a team. Determine and formulate policies and strategies to manage and motivate internal staff and subcontractors. 
• Supervise and support a multidisciplinary team, fostering collaboration, accountability, and professional development. 
• Manage workload distribution, including recruiting, staffing, and assigning work across the team. 
• Conduct performance management and supervision of department staff. 
• Facilitate internal communications, team meetings, and cross-functional coordination to drive operational excellence. 
• Maintain regular communication with department staff and management to direct priorities. 

Client & Stakeholder Engagement 

• Maintain and develop client and partner relationships, ensuring continued service excellence, and demonstrating exceptional client management skills. 
• Engage with clients, partners, and stakeholders to ensure satisfaction, resolve issues, and strengthen relationships. 
• Facilitate collaboration across internal and external teams to achieve shared goals effectively. 

Leadership & Strategic Management 

• Demonstrate leadership and management qualities essential for success in the role. 
• Maintain deep awareness of industry trends, policy developments, and emerging technologies.   
• Collaborate closely with the department leadership to align departmental goals with organizational strategy and growth targets. 
• Promote a culture of innovation, inclusion, excellence and continuous improvement across all program areas. 
• Lead and support change management efforts by guiding teams through transitions, aligning stakeholders, and fostering adaptability to evolving priorities and program goals. 

Business Development 

• Support development of proposals and business development efforts. 
• Follow through on proposals for new and current projects and programs. 
• Support business development by identifying new opportunities and contributing to proposal strategy. 
• Collaborate with department and company leaders to execute a strategic growth plan for Energy Solutions’ DERs products. 
• Represent Energy Solutions as a visible thought leader through client engagement, industry conferences, and participation in key industry boards and forums. 

Minimum Qualifications: 

• Bachelor's degree in business administration, energy, policy, engineering, or a related field. 
• Minimum of 5 years’ experience with program implementation and growth, ideally in demand response and/or storage program administration. 
• A minimum of 12 years of work experience including at least 5 years of supervision and leadership of multigenerational teams. 
• Familiarity with the North American solar market ideally in energy and utility business and market with a focus on Illinois and/or income-qualified offerings.  
• Effectively worked with and/or managed operational teams, ideally managing implementation or product teams, to provide the necessary outcome to a client. 
• Familiarity working with software development and bridging that gap between client needs and software costs and timelines.  
• Demonstrated outstanding problem solving, quantitative, and analytical skills. 
• Ability to solve complex problems, provide solutions and balance competing priorities. 
• Experience leading contract negotiations and renewals with clients. 
• Strong client management and project management skills. 
• Proven track record of successful supervision or organizational leadership experience. 
• Strong financial acumen including budgeting, cost management, and maximizing profitability.   
• Demonstrated ability to provide thought leadership to achieve energy and climate goals. 
• Ability to work in a team-oriented collegial and collaborative, but fast-paced and dynamic environment at a growing company 
• Exceptional interpersonal and written communication skills 
• Detail oriented with ability to manage time and organize competing priorities 
• Quarterly travel to Chicago required; additional travel as needed

The salary range for this role is $145,000 - $180,000 with a target compensation of $145,000 - $171,000 based on experience and qualifications.

About the Internship:

The Enablement Communications Coordinator Intern will be a crucial support member for the Enablement Team. This role is essential for maintaining clear, consistent, and timely internal communications across the organization, specifically focusing on go-to-market and product enablement initiatives. The intern will be responsible for drafting communications, managing key internal support channels, and ensuring the smooth logistical execution of live enablement sessions for internal audiences. 

What You’ll Get to Do:

• Internal Communications: Drafting, editing, and scheduling internal enablement communications (e.g., newsletters, email announcements, Slack posts) related to new learning launches, training events, and resource availability.
• Channel Management: Monitoring and managing the "Ask Enablement" internal Slack channel, providing initial triage, answering common questions, and routing complex inquiries to the appropriate team members.
• Logistical Support: Providing pre-session, live, and post-session logistical support for enablement webinars, workshops, and training events, including setting up virtual meeting spaces, managing attendee registration, and distributing follow-up materials.
• Calendar Management: Maintain a calendar of events across the post sales’ teams to ensure visibility across all enablement business partners
• Feedback & Reporting: Gathering feedback on communication effectiveness and enablement session logistics, and assisting with basic reporting on channel activity and session attendance.

Who We are Looking For:

• Strong Written Communication: Ability to draft, edit, and proofread professional internal content including newsletters, Slack announcements, and email updates.
• Logistical Coordination: Proficiency in managing the end-to-end logistics for virtual events, such as setting up webinars, handling registrations, and distributing post-session materials.
• Technical & AI Proficiency: Comfort with internal communication tools (Slack, email) and virtual meeting platforms, combined with the ability to leverage generative AI to streamline content creation and workflow efficiency.
• Organizational Skills: High attention to detail for maintaining a cross-functional calendar of events and ensuring visibility across multiple post-sales teams.
• Data Collection & Reporting: Ability to gather feedback on communication effectiveness and compile basic reports on attendance and channel engagement.
• Time Management: Capability to manage multiple deadlines, from scheduling time-sensitive announcements to providing live support during training workshops.

You will thrive in this role if you love translating complex information into engaging stories, navigating the fast-paced energy of live event production, and proactively asking the right questions to turn ambiguity into a clear, actionable plan.

Okta’s Intern Program

As an intern, you’ll do real work that matters. While you’re on board, you’ll work on meaningful projects and have an opportunity to see what working at Okta is all about. You’ll also have the support of your mentor and manager to help you develop new skills. 

Our interns have the opportunity to build a strong community - with their fellow interns, within their teams, and with the broader company. We want you to grow professionally and you’ll do that through participating in events like our Executive Speaker Series and Brown Bags.  And of course, we want you to have fun, too. Our internship program includes exciting opportunities to connect with your cohort beyond the office through classic local outings like Cubs games and the Chicago Architecture Boat Tour.

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P25065

• Work alongside the sales team as the technical and domain expert of a customer-facing sales team to help Customers understand the value of Okta’s solutions
• Understand customer challenges and business issues and provide product demonstrations to align our solutions with customer needs
• Answer product feature and technical questions from customers, partners and Okta colleagues
• Plan and deliver Proof Of Concepts for customers who have more complex use cases, collaborating with other Okta engineering teams as needed
• Provide feedback to product management about product enhancements that can address customer needs and provide additional value
• Share and learn best practices and re-usable assets with other Solutions Engineers to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation
• Support marketing events including executive briefings, conferences, user groups, and trade shows
• At times, be asked to learn and lead your team as a subject matter expert (SME) with various product solutions and/or competitive knowledge

• Identity and Access Management (IAM) Expertise:
  • 5+ years of pre-sales engineering experience in IAM.
  • Strong understanding of IAM concepts, including OAuth 2.0, OIDC, and SAML.
  • Experience with lifecycle management, role-based access control (RBAC), and provisioning/deprovisioning.
• Technical Proficiency:
  • Hands-on experience in one or more of the following development areas: web (JavaScript, HTML, frontend frameworks), mobile (iOS, Android), backend (Java, C#, Node.js, Python, PHP, Ruby), or IP-based real-time communications.
  • Experience working with REST APIs, API Gateways, and SDKs.
  • Deployed applications on cloud platforms (AWS, Azure, GCP, Vercel, etc.).
  • Understanding of core security concerns in applications (password hashing, SSL/TLS, encryption at rest, XSS, XSRF).
• Customer Engagement & Communication:
  • Passion for serving customers, demonstrated in a customer-facing role (ideally pre-sales, but consulting or support also valued).
  • Ability to quickly communicate complex technical ideas, including on-the-fly whiteboard explanations.
  • Elite communication skills, confident in dispensing knowledge and presenting to highly skilled and experienced audiences.
• Strategic & Organizational Skills:
  • Territory management skills, including pipeline building and collaboration with sales counterparts for execution excellence.
  • Diagramming experience for user journey flows, complex architecture diagrams, etc.
• Education & Travel:
  • Bachelor's degree in Engineering, Computer Science, MIS, or a comparable field is preferred.
  • Typically 25% travel.

• Experience with Auth0, Auth0 FGA, or OpenFGA.
• Hands-on experience with Generative AI or LLM technology (LangChain, GenKit, LlamaIndex, etc.).
• Experience integrating with microservices, data lakes, or customer data platforms.
• Developed ReBAC or Fine-Grained Authorization models.

LI#LS

P13976_3382181

Okta is seeking a highly proficient GEO Content Specialist to execute content-focused Generative Engine Optimization (GEO) strategies for Okta and Auth0. This is a mid-level individual contributor role focused on ensuring content is optimized for visibility and retrieval in the evolving landscape of AI Search/GEO/AEO. The ideal candidate is a reliable self-starter with a strong understanding of content, SEO, and the mechanisms of Large Language Models (LLMs).

Core Responsibilities & Execution

• Content Optimization:
• Execute the strategy for structuring and optimizing content to promote content retrievability by LLMs
• Develop and refine content blocks to be machine-parsable and aligned with semantic density and emerging AI answer formats.
• Understand how content must be shaped for LLM visibility and apply best practices while adhering to brand and quality standards.
• Identify opportunities by reviewing GEO prompt data, analyzing competitors, and thinking creatively about content needs for the business
• GEO Knowledge & Application:
• Maintain a working knowledge of how LLMs function, relevant KPIs, and content-related GEO best practices.
• Apply concepts such as vector embeddings, RAG, grounding, chunks, passages, and citations in daily content work.
• Stay current on industry changes related to GEO/AEO/AIO and the future of organic visibility.
• Data & Workflow:
• Utilize a data-driven approach to execute content tasks and identify content performance trends.
• Collaborate with Content and Digital Strategy teams to ensure optimized content is published effectively.
• Manage assigned content tasks effectively, meeting deadlines and quality standards.
• Leverage AI in content analysis, editing and production workstreams to improve efficiency and output

Qualifications

• 4+ years of professional experience in SEO, digital marketing, or content strategy, with a focus on content optimization and/or content development
• Understands how content is rewarded in both LLMs and modern-day search ranking algorithms (this position is not about traditional SEO keyword optimization)
• Familiarity with current GEO concepts and the role of LLMs in search
• Working knowledge of SEO/AI Search platforms such as SEMRush, BrightEdge, Ahrefs, Profound, and Google Search Console.
• Proficiency in data analysis and insights gathering for content output and performance tracking
• Strong communication skills, with the ability to articulate content requirements and results clearly
• Experience using Adobe Experience Manager (AEM) or a similar enterprise-level CMS.
• Background in the Identity and Access Management (IAM), B2B marketing, SAAS, or the cybersecurity domain is preferred, but not required.

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#P24088_3363970

AI Underwriter

The Role 

• Computer Vision — helping evaluate and validate AI systems that analyze property imagery for risk assessment purposes.
• Generative AI — informing the development of AI-powered tools that assist in quote generation, risk narratives, and underwriting workflows.
• Predictive Modeling — contributing your underwriting expertise to proprietary risk models, helping drive more accurate and data-driven outcomes across our book of business.

What You’ll Do

• Partner closely with AI researchers and engineers throughout the full model lifecycle — from early research and development through post-production monitoring. Translate complex underwriting guidelines into clear, consistent property assessments that inform and improve AI models. 
• Conduct in-depth property reviews to identify gaps or weaknesses in current AI models and recommend improvements.
• Supervise labeling teams to ensure accurate property classification in production models.
• Provide training and ongoing guidance to annotation teams; perform continuous quality assurance on annotation projects.
• Assist in the discovery and evaluation of new and revised AI models, contributing underwriting subject matter expertise.
• Maintain open, proactive communication across underwriting and AI teams. Take on special projects and assignments as the team's needs evolve.

Basic Requirements

• 4+ years of underwriting/insurance experience (commercial preferred)  
• Bachelor’s degree or equivalent education/experience preferred
• Retail agency relationship preferred
• Curiosity, hardworking, self-accountable, positive attitude, humble and fun
• Have an opinion, share your opinion and be open to other opinions
• Passion to obtain, retain and employ knowledge – as well as share knowledge
• Excellent verbal and written communication skills
• Strong analytical skills and attention to detail

Benefits:

• Salary: $100,000 - $120,000
• ISO stock options
• Medical, dental, and vision coverage for you and your dependents
• HSA with company contributions
• 401(k) with employer match
• Flexible time off
• 10 company-paid holidays
• Paid family leave

Honeycomb is committed to fair and equitable compensation practices. The base salary range listed in each job posting represents our good faith estimate of what we expect to pay for the role. Actual compensation may vary based on skills, experience, education, and location, as well as internal alignment and market factors.

PagerDuty is seeking a Senior Solutions Consultant to join our talented, customer-focused team! As Senior Solutions Consultant, you will report to the Solutions Consulting leadership team and partner closely with sales, customer success, and product teams to serve as a trusted advisor to our most strategic customers and prospects, designing and delivering solutions that drive business value and accelerate platform adoption. This is an exciting opportunity to make a significant impact in a rapidly growing market segment while working with enterprise customers to solve complex digital operations challenges. The ideal candidate has a strong technical background in SaaS and cloud infrastructure with a passion for consultative selling and customer success.

KEY RESPONSIBILITIES

• Collaborate with strategic customers to understand business challenges and map PagerDuty solutions to desired outcomes through discovery sessions and solution design workshops
• Develop and present tailored demonstrations, proof-of-concepts, and value propositions that clearly articulate ROI to technical and business stakeholders
• Advise customers on best practices for incident response, digital operations, and service reliability throughout pre-sales and implementation processes
• Partner with sales and customer success teams to drive adoption, expansion, and renewals while supporting the full sales cycle from discovery to close
• Provide feedback to product and engineering teams to influence roadmap development and improve customer outcomes

BASIC QUALIFICATIONS

• 5+ years in solutions consulting, pre-sales, technical account management, or similar customer-facing role
• Strong understanding of SaaS, cloud infrastructure, DevOps, or IT operations
• Proven ability to support and influence sales cycles with solid grasp of sales processes and customer buying journeys
• Experience working with enterprise customers and navigating complex organizations
• Applicants must be currently authorized to work in the United States on a full-time basis

PREFERRED QUALIFICATIONS

• Experience with PagerDuty or similar incident management platforms
• Familiarity with automation, observability, or ITSM tools
• Technical certifications (AWS, Azure, GCP, etc.)
• Excellent communication and presentation skills with ability to translate technical concepts for any audience
•  Problem-solver with consultative mindset and willingness to travel as needed

PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.

This role is expected to come into our Atlanta office two times per week, so you can thrive in your new role and fully embrace being a Dutonian!

The base salary range for this position is 163,500 - 225,200 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

Position Title: ABS Consumer - Director (NY/ Chicago)

Entity: Kroll Bond Rating Agency, LLC

Employment Type: Full-time

Location: New York, NY or Chicago, Illinois

Summary/Overview:

KBRA (Kroll Bond Rating Agency) is seeking an experienced credit analyst to join our Consumer Asset-Backed Securities (ABS) team. The position is open to candidates in our New York City Office or Chicago Office. The ideal candidate will have meaningful experience in consumer ABS asset classes (including, for example, Autos, Unsecured Consumer, Credit Card, or Student Loans). Directors and Senior Directors within the ABS group hold an integral role on the transaction rating team, engaging in all aspects of the rating process from collateral analysis to report publication while also managing and mentoring junior staff. Senior Directors often are expected to serve as thought leaders within their subject areas.

Job Responsibilities:

• Conduct and assist in transaction analysis including originator/servicer evaluation, collateral performance analysis, modeling and analysis of bond structure, and review of legal structure and documentation.
• Serve as lead analyst and primary contact with clients, deal arrangers and investors.
• Prepare and present credit memoranda to rating committees and contribute to transaction reports for publication.
• Lead the development of new rating methodologies (as necessary), as well as topical research and market commentaries.
• Surveil and monitor outstanding transactions, updating ratings as warranted.
• Attend and lead discussions at investor meetings or industry events (which may require travel).

Successful candidates will possess the following:

• Bachelor’s degree required
• More than ten (10) years of demonstrated experience in credit analysis within the ABS sector at a Rating Agency, Buy-Side Investor, Credit Research, or similar environment.
• Strong Excel skills (excel test may be administered as part of the interview process)
• Ability to take initiative, work independently, and work closely with partners in a collaborative environment.
• Strong analytical skills relating to transaction evaluation, including loan credit risk assessment and analysis of asset and bond cash flows.
• Proficient with relevant financial modeling software (e.g. Intex)
• Strong oral and written communications skills (writing sample on request).
• Exceptional attention to detail.
• Familiarity with Generative AI tools such as ChatGPT for research, data insights, and general productivity is a plus.

Salary Range:

The anticipated annual base salary range for this full-time position is $160,000 to $190,000. Offer amounts are determined by factors such as experience, skills, geography, and other job-related factors.

Benefits:

• A hybrid work schedule (Tuesday, Wednesday, Thursday in the office)
• Competitive benefits and paid time off
• Paid family and disability leave
• 401(k) plan, including employer match (100% vested)
• Educational and professional development financial assistance
• Employee referral bonus program

About Us:

Kroll Bond Rating Agency, LLC (KBRA) is a full-service credit rating agency registered with the U.S. Securities and Exchange Commission as an NRSRO. Kroll Bond Rating Agency Europe Limited is registered as a CRA with the European Securities and Markets Authority. Kroll Bond Rating Agency UK Limited is registered as a CRA with the UK Financial Conduct Authority pursuant to the Temporary Registration Regime. In addition, KBRA is designated as a designated rating organization by the Ontario Securities Commission for issuers of asset-backed securities to file a short form prospectus or shelf prospectus. KBRA is also recognized by the National Association of Insurance Commissioners as a Credit Rating Provider.

More Info:

KBRA encourages applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, and veteran status or any other basis prohibited by federal, state or local law.

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DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world.  We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk.  

Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital, and crypto assets.  

We operate with respect, curiosity, and open minds. The people who thrive here share our belief that it’s not just what we do that matters–it's how we do it.  DRW is a place of high expectations, integrity, innovation, and willingness to challenge consensus.  

About the Role:

DRW is seeking a Head of Engineering for the Algorithmic Trading Group to lead the software and hardware engineering effort. The position oversees a collaborative technical team of approximately 30 experienced software and hardware engineers with an average tenure of 10+ years.

Key Responsibilities:

• Set the technical direction across the full stack, spanning low-latency trading systems, custom hardware, risk management infrastructure, networking, and UX - driving top performance and scalability 
• Partner with trading and research teams to balance short-term revenue opportunities against long-term investments in engineering infrastructure
• Own production reliability by setting the standards for code quality, testing rigor, and release discipline, with a zero-tolerance approach to production outages
• Define the group's strategy for AI adoption, establishing best practices for efficient and safe use
• Lead, mentor, and grow the engineering team – attracting top talent and fostering a culture of technical excellence, knowledge sharing, and continuous improvement

Qualifications:

• 10+ years of progressive experience in software engineering, with at least 5 years in a senior engineering leadership role
• Demonstrated track record of building and operating highly reliable, latency-sensitive distributed systems
• Proven ability to recruit, develop, and lead high-performing engineering teams of 20+ engineers
• Strong familiarity with generative AI coding tools and autonomous agents, with a vision for how to deploy them effectively and safely across engineering workflows
• Track record of building and enforcing engineering practices that achieve near-zero defect rates in production 
• Bachelor's degree in Computer Science, Engineering, or a related field

If this sounds like the right opportunity for you, please provide a resume and a brief statement on your approach to building high-performance, scalable, and extremely reliable systems.

The annual base salary range for this position is $300,000 to $350,000 depending on the candidate’s experience, qualifications, and relevant skill set. The position is also eligible for an annual discretionary bonus. In addition, DRW offers a comprehensive suite of employee benefits including group medical, pharmacy, dental and vision insurance, 401k (with discretionary employer match), short and long-term disability, life and AD&D insurance, health savings accounts, and flexible spending accounts.

For more information about DRW's processing activities and our use of job applicants' data, please view our Privacy Notice at https://drw.com/privacy-notice.

California residents, please review the California Privacy Notice for information about certain legal rights at https://drw.com/california-privacy-notice.

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About the Role 

Prophet's Digital discipline is a dedicated team of seekers, experimenters, and makers — powered by the latest in digital culture and technology — creating breakthrough marketing campaigns, customer experiences, products, services, and new business models that accelerate growth and innovation for our clients. Where much of Prophet works in the realm of strategy and insight, Digital is where thinking becomes doing: we seek out emerging technologies and opportunities, experiment with hypothesis-led approaches, and make the digital things that bring strategies to life. 

Our practitioners span the intersections between marketing impact, product and service innovation, and new capability building — all in pursuit of uncommon growth for CEO and CMO buyers. Whether it's launching a go-to-market campaign, designing a new digital product, or standing up an AI-powered service from scratch, Digital is the team that builds it. 

You will be immersed in this maker culture while giving you hands-on experience inside Prophet's AI Foundry, the team behind MAIA. MAIA is our next leap in AI — an always-available assistant that amplifies human insight. Built on a multi-agent framework, MAIA connects specialized tools, data sources, and reasoning systems through one interface, turning AI into true Augmented Intelligence that extends our creativity, judgment, and expertise. 

You will work across two complementary tracks: contributing directly to the AI Foundry team (building and evolving MAIA and supporting our ecosystem of AI accelerator partners) and joining client project teams delivering digital strategy, experience design, marketing services, and transformation work. On any given day, you'll interact with engineers, designers, strategists, media specialists, product managers, and client leads from across Prophet's multidisciplinary bench. 

Your Day to Day

While every day will be different, you can expect to: 

Develop structured thinking and digital problem-solving skills. 
You'll break down complex challenges — whether for clients or for the AI Foundry — using structured frameworks. You'll dig into industries, customer behaviors, and digital trends through research, while also identifying user needs and mapping workflows to improve how AI tools serve internal and external users. 

Use AI as a working tool — not just a topic of conversation. 
You'll actively use MAIA and other AI tools to improve the quality and speed of your work — crafting prompts, evaluating AI-generated outputs critically, and refining results into polished deliverables. You'll also help build or improve the prompts, templates, and workflows that make the AI Foundry's tools more effective for the broader firm. 

Communicate clearly and tell compelling stories. 
You'll turn research and data into persuasive deliverables — decks, frameworks, and presentations — learning to frame the "so what" and connect digital capabilities to business outcomes. You'll contribute to workshop preparation and practice presenting with confidence to internal leaders and clients. 

Own your work and collaborate across disciplines. 
You'll manage tasks with increasing independence, prioritize deadlines, and deliver high-quality outputs on time. Prophet's digital work spans product design, experience design, service design, marketing operations, media strategy, analytics, and more — you'll learn what each craft contributes and participate actively in cross-functional team settings, adapting to feedback and different working styles. 

Play a role beyond project work. 
Digital Associates contribute to firm growth and culture — supporting business development, participating in internal initiatives, and documenting learnings that help the team work more efficiently. In the AI Foundry, this includes codifying best practices for MAIA usage and helping onboard colleagues to new tools. 

Learn fast, grow early, and lead with a point of view. 
You'll have direct exposure to senior teammates and clients, with mentorship and regular feedback to build confidence and sharpen your perspective — in written deliverables and as a voice in the room. 

What You Bring 

• A strong academic foundation: You should be a recent graduate or an early-career professional with 4-6 years of experience. We require a BA or BS degree (completed or in progress) in a relevant field (e.g., Business, Economics, Computer Science) with a demonstrated track record of academic or professional excellence. 

• Structured critical thinking and creative problem solving: You can break down a problem, ask the right questions, and contribute to solutions — even in unfamiliar domains. 

• Clear, confident communication: Strong written and verbal skills, with the ability to structure ideas and adapt your message to different audiences. 

• Hands-on comfort with AI and digital tools: You've experimented with AI assistants, generative AI, or digital design/analytics platforms. Familiarity with prompt engineering, no-code/low-code platforms, or data analysis tools is a strong differentiator. 

• Knowledge of, and passion for, digital strategy and transformation: You follow how technology, AI, and digital experiences are reshaping industries and business models — and you can form an opinion about where things are headed. 

• A builder's mindset: You're energized by creating things — frameworks, prototypes, research syntheses, or internal tools — and you document and share what you learn. 

• Curiosity and adaptability: An unrelenting commitment to get to the answer, test new approaches, and push assumptions — paired with comfort in ambiguity and the ability to flex when circumstances shift. 
  

Location: New York, NY or Chicago, IL

Salary: 110,000 - 125,000 USD 

About the Role 

Prophet's Digital discipline is a dedicated team of seekers, experimenters, and makers — powered by the latest in digital culture and technology — creating breakthrough marketing campaigns, customer experiences, products, services, and new business models that accelerate growth and innovation for our clients. Where much of Prophet works in the realm of strategy and insight, Digital is where thinking becomes doing: we seek out emerging technologies and opportunities, experiment with hypothesis-led approaches, and make the digital things that bring strategies to life. 

Our practitioners span the intersections between marketing impact, product and service innovation, and new capability building — all in pursuit of uncommon growth for CEO and CMO buyers. Whether it's launching a go-to-market campaign, designing a new digital product, or standing up an AI-powered service from scratch, Digital is the team that builds it. 

You will be immersed in this maker culture while giving you hands-on experience inside Prophet's AI Foundry, the team behind MAIA. MAIA is our next leap in AI — an always-available assistant that amplifies human insight. Built on a multi-agent framework, MAIA connects specialized tools, data sources, and reasoning systems through one interface, turning AI into true Augmented Intelligence that extends our creativity, judgment, and expertise. 

You will work across two complementary tracks: contributing directly to the AI Foundry team (building and evolving MAIA and supporting our ecosystem of AI accelerator partners) and joining client project teams delivering digital strategy, experience design, marketing services, and transformation work. On any given day, you'll interact with engineers, designers, strategists, media specialists, product managers, and client leads from across Prophet's multidisciplinary bench. 

Your Day to Day

While every day will be different, you can expect to: 

Develop structured thinking and digital problem-solving skills. 
You'll break down complex challenges — whether for clients or for the AI Foundry — using structured frameworks. You'll dig into industries, customer behaviors, and digital trends through research, while also identifying user needs and mapping workflows to improve how AI tools serve internal and external users. 

Use AI as a working tool — not just a topic of conversation. 
You'll actively use MAIA and other AI tools to improve the quality and speed of your work — crafting prompts, evaluating AI-generated outputs critically, and refining results into polished deliverables. You'll also help build or improve the prompts, templates, and workflows that make the AI Foundry's tools more effective for the broader firm. 

Communicate clearly and tell compelling stories. 
You'll turn research and data into persuasive deliverables — decks, frameworks, and presentations — learning to frame the "so what" and connect digital capabilities to business outcomes. You'll contribute to workshop preparation and practice presenting with confidence to internal leaders and clients. 

Own your work and collaborate across disciplines. 
You'll manage tasks with increasing independence, prioritize deadlines, and deliver high-quality outputs on time. Prophet's digital work spans product design, experience design, service design, marketing operations, media strategy, analytics, and more — you'll learn what each craft contributes and participate actively in cross-functional team settings, adapting to feedback and different working styles. 

Play a role beyond project work. 
Digital Associates contribute to firm growth and culture — supporting business development, participating in internal initiatives, and documenting learnings that help the team work more efficiently. In the AI Foundry, this includes codifying best practices for MAIA usage and helping onboard colleagues to new tools. 

Learn fast, grow early, and lead with a point of view. 
You'll have direct exposure to senior teammates and clients, with mentorship and regular feedback to build confidence and sharpen your perspective — in written deliverables and as a voice in the room. 

What You Bring 

• A strong academic foundation: You should be a recent graduate or an early-career professional with 2–3 years of experience. We require a BA or BS degree (completed or in progress) in a relevant field (e.g., Business, Economics, Computer Science) with a demonstrated track record of academic or professional excellence. 

• Structured critical thinking and creative problem solving: You can break down a problem, ask the right questions, and contribute to solutions — even in unfamiliar domains. 

• Clear, confident communication: Strong written and verbal skills, with the ability to structure ideas and adapt your message to different audiences. 

• Hands-on comfort with AI and digital tools: You've experimented with AI assistants, generative AI, or digital design/analytics platforms. Familiarity with prompt engineering, no-code/low-code platforms, or data analysis tools is a strong differentiator. 

• Knowledge of, and passion for, digital strategy and transformation: You follow how technology, AI, and digital experiences are reshaping industries and business models — and you can form an opinion about where things are headed. 

• A builder's mindset: You're energized by creating things — frameworks, prototypes, research syntheses, or internal tools — and you document and share what you learn. 

• Curiosity and adaptability: An unrelenting commitment to get to the answer, test new approaches, and push assumptions — paired with comfort in ambiguity and the ability to flex when circumstances shift. 
  

Location: New York, NY or Chicago, IL

Salary: 85,000 - 95,000 USD 

We're seeking an analytical Associate Director of Paid Search to lead the strategy and implementation for a key client in the insurance vertical. As the dedicated subject matter expert, you will architect the paid search roadmap and ensure flawless execution. This role involves aligning search strategy with client objectives and overall digital strategy, collaborating with a cross-functional team (Account, Creative, Media, and Measurement), and leading platform approach, content distribution, and community management across Google, Microsoft, and other ecosystems.

Key Responsibilities

Data-Driven Strategy & Execution

• Strategy: Design and implement comprehensive Paid Search strategies, translating complex client goals into actionable SEM tactics.
• Analytics: Conduct rigorous analytics to extract customer insights, model attribution, and report channel performance, explaining the "why."
• AI & Future-Proofing: Lead the client's strategy through the AI evolution of search (SGE, Copilot). Aggressively test and govern AI-driven products (PMax, Demand Gen, Broad Match), ensuring automation uses the right data for incremental growth.
• Optimization: Lead a proactive testing roadmap (A/B, multivariate) and use statistical evidence for optimization decisions. Monitor industry activity for opportunities.

Financial Stewardship: Manage high-volume budgets precisely. Accountable for forecasting, pacing, and ensuring spend contributes to client ROI.

Cross-Functional Leadership

• Integrated Planning: Collaborate with stakeholders (internal Account/Creative and external client teams) to align Paid Search with broader integrated campaigns.
• Platform Management: Oversee daily management of Paid Search platforms (Google, Microsoft) and vendor relationships to ensure optimal strategy.
• Team Guidance: Foster a collaborative environment. Collaborate on streamlining processes on the insurance vertical, guide junior members on strategy, reporting insights and optimizations, ensuring high-quality output. Provide thought leadership across the Paid Search team. 

Insights & Innovation

• Competitive Intelligence: Conduct deep competitor analysis to maintain client advantage.
• Trend Application: Monitor Paid Search tools/automation trends, applying them to boost client performance.

Qualifications

The "Data" Requirement

• Analytical Mindset: Must guide complex reporting and identify optimization opportunities in large datasets.
• Excel Mastery: High proficiency with Microsoft Excel (financial modeling, complex formulas, pivot tables) is required.
• AI Fluency: Understand Generative AI/LLMs and manage the shift from keyword-based to intent-based/predictive modeling.

Tech Stack: Conversant in Paid Search analytics, emerging formats, and enterprise automation tools (e.g., Fluency, SA360, Kenshoo/Skai, Marin).

Professional Experience

• Experience: 6–8 years of Paid Search strategy and execution experience.
• Management: Proven experience managing high-budget campaigns
• Education: Bachelor’s degree in Marketing, Communications, Advertising, or equivalent work experience.
• Industry: Experience on health insurance client or healthcare industry is a plus.

Leadership & Soft Skills

• Strategic Thinker: A big-picture thinker with a proven ability to drive execution. You can see the forest and the trees.
• Communication: Excellent verbal, writing, and presentation skills. You can defend your data and strategy to stakeholders.
• Problem-Solving: Expert problem-solving and issue-resolution skills. You are a self-starter who can work independently in a dynamic environment.
• Collaboration: A positive outlook, excited about supporting teammates to drive success as a collective.

Thought Leadership: An innovative leader who participates in developmental POVs for the Paid Search team and organization at large.

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At MERGE, we’re committed to fostering an environment where our team members can thrive in both their careers and personal lives, ensuring they feel supported and empowered to succeed.

MERGE believes in transparency and equity. In accordance with state regulations, we’re proud to include salary ranges in our job postings to ensure fair compensation practices.

The salary range for this role is [$98,323-$117,988], based on the individual’s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.  

MERGE is proud to invest in benefits that include meaningful Medical, Dental, Vision, Life Insurance, 401K, Lifestyle Spending Account, Employer Paid Life & Disability Insurance, Flexible Time off & Holidays plus many other benefits and rewards.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Rewards Network is an Equal Opportunity Employer (EOE). We encourage and strongly support workplace diversity.

Rewards Network is an Equal Opportunity Employer (EOE). We encourage and strongly support workplace diversity.

Real Chemistry is looking for an Audio Engineer, Sound Innovation to join our growing team!  

21GRAMS, Real Chemistry’s advertising agency, has done a lot in its first 5+ years. Known for our creativity, we've just been ranked as the #2 creative health agency in the world by Cannes Lions. It takes a team to do ambitious things, and our ambition is to help people connect with healthcare – by making advertising less of an interruption and more worth people’s time because it actually gets them. As an agency with the full capabilities of Real Chemistry at our fingertips, we’ve got endless potential.

ROOM42, Real Chemistry’s in-house production company, is hiring an experienced Audio Production Lead to join our in-house production team. The ideal candidate will possess strong skills in sound editing and mixing. Should be familiar with audio post-production workflows - sound design and mixing for film and video, as well as podcast production. Also be comfortable leading remote recording sessions, directing talent and managing communication between team members. A requirement of this role is to have a strong interest and expertise in generative AI software and workflows related to the audio production industry.

This is a hybrid role, based in any of our US offices—including New York City, Boston, Chicago, Carmel, Lambertville, or San Francisco—or remotely within the US, depending on team and business needs. This role will work according to the Eastern Time zone.

What you’ll do: 

·       Collaborate with team members on creative and efficient ways to incorporate AI into audio production and post-production workflows.

·       Sound design, editing, and mixing for all sorts of projects, ranging from documentary-style films to scripted advertisements, talking heads, animated instructional videos, radio spots, podcasts, sonic branding, and anything else our Creatives can come up with.

·       Manage the casting, directing, recording, and editing of voiceover talent, both AI and real people.

·       Podcast Production: collaborate with team members to develop structure, format, and workflow (incorporating AI) for different podcast series. Manage all recording, editing, and mixing.

·       Contribute and collaborate in a high-volume, fast-paced team environment, maintaining high standards of audio quality.

·       Maintain freshness, creative excellence, and innovation to uphold and enhance the brand.

·       Stay updated on trends and advancements in audio production, post-production, and sound design (especially utilizing generative AI), using this knowledge to inform work and push creative boundaries.

·       Direct and manage the work of outside contractors and freelancers as needed.

This position is a perfect fit for you if: 

·   ​Our Company values – Best Together, Impact-Obsessed, Excellence Expected, Evolve Always and Accountability with an “I” – really speak to you. 

·   You are adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow. When things change, so do we. We’re always evolving. 

·   You are proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data. 

·   You are highly organized self-starter, able to work independently and under tight deadlines. 

What you should have:  

·       4+ years of professional experience in audio post-production (experience in a corporate environment, agency – specifically healthcare agency is a plus but not required).

·       Background in music production – a plus but not required.

·       Proficiency in Pro Tools required, familiarity with Adobe Suite is an advantage.

·       Comprehensive knowledge of the latest audio production tools, both traditional and those utilizing AI.

·       Expertise in voiceover recording, directing, and editing.

·       Proficiency with Microsoft Suite, Box, and Frame.io in a corporate environment and the ability to quickly learn and incorporate new software and systems.

·       Strong understanding of broadcast, digital, social, and standard delivery specifications.

·       Excellent communication skills, including the ability to articulate creative concepts and rationale for clients and the team.

·       Exceptionally high creative standards, balanced with an understanding of timeline and budget constraints.

Pay Range: $,100,000 - $115,000
This is the pay range the Company believes it will pay for this position at the time of this posting.  Consistent with applicable law, compensation will be determined based on job-related, non-discriminatory factors including but not limited to work experience, skills, certifications, and geographical location. The Company reserves the right to modify this pay range at any time.

As a Senior Technical Program Manager – Infrastructure, you’ll help scale and evolve the systems that form the backbone of Optiver’s competitive advantage.

Optiver’s infrastructure is optimized for speed, reliability, and scale. You’ll partner with world-class engineers to deliver large-scale infrastructure programs - spanning data centers, hardware, and global network connectivity - ensuring we continue to operate at the cutting edge of performance.

This role demands both technical depth and execution excellence, as you’ll lead programs that enable growth while maintaining the uncompromising standards of quality and reliability that underpin every trade.

What you’ll do

In Optiver’s fast-paced environment, you will work alongside engineers and leaders to deliver multiple projects that support the firm’s strategic growth and take Optiver to the next level. 

As a Senior Technical Program Manager, your key responsibilities include: 

• Lead and coordinate delivery of large-scale infrastructure programs spanning data centers, hardware platforms, network connectivity, and foundational services.

• Partner with engineering and operations leadership to define scope, manage dependencies, and drive execution across teams.

• Build program frameworks to track progress, manage risk, and improve delivery predictability.

• Drive continuous improvement in infrastructure planning, capacity management, and process maturity.

• Ensure alignment between infrastructure, development, and trading stakeholders to support Optiver’s global growth.

Who you are

• Highly self-motivated and thrive in environments with minimal oversight. You take full ownership, show initiative, manage your own priorities effectively and keep momentum even when direction isn’t fully defined

• Hold a degree in computer science, electrical engineering, or a related STEM field.

• Have 5+ years of experience in engineering (IT infrastructure, hardware, or networks) and/or technical program management in a high-performance environment

• Strong technical understanding of data centers, compute, storage, and network systems.

• AI-first mindset with experience leveraging generative or agentic AI to automate workflows, improve program visibility, and enhance productivity

• Proven success leading large-scale, complex infrastructure or hardware delivery programs.

• Excellent communicator and structured problem-solver with a bias for action.

• Motivated by building and scaling the systems that power high-performance trading.

What you’ll get:  

You’ll join a culture of collaboration and excellence, surrounded by curious thinkers and creative problem-solvers. Motivated by a passion for continuous improvement, you’ll thrive in a supportive, high-performing environment alongside talented colleagues, collectively tackling some of the toughest challenges in the financial markets. 

In addition, you’ll receive: 

• The opportunity to work alongside best-in-class professionals from over 40 different countries
• 401(k) match up to 50% and fully paid health insurance
• 25 paid vacation days alongside market holidays
• Extensive office perks, including breakfast, lunch and snacks, regular social events, clubs, sporting leagues and more 

Who we are:

At Optiver, our mission is to improve the market by injecting liquidity, providing accurate pricing, increasing transparency and stabilising the market no matter the conditions. With a focus on continuous improvement, we prioritise safeguarding the health and efficiency of the markets for all participants. As one of the largest market making institutions, we are a respected partner on 100+ exchanges across the globe. 

Our differences are our edge. Optiver does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, or other legally protected characteristics.

What You Will Do and Learn 

We are hiring an AI Training & Enablement Lead to drive firm-wide adoption of our AI platform and agentic tools. In this role, you are responsible for end-to-end execution, not just strategy. You will design, create, and deliver the training programs, enablement materials, release communications, and change management plans that help 700+ consultants integrate AI into their daily work. 

You will own the full lifecycle of user enablement: from onboarding new users, to managing release rollouts, to measuring adoption and identifying friction points. You’ll have access to support resources, while playing a leading role in building and delivering impactful solutions. 

In this role, you can expect to: 

Training Program Design & Delivery 

• Build and maintain role-based training curricula for different personas (consultants, architects, engagement leads, practice leaders) aligned to the AI platform's capabilities and governance requirements. 

• Create hands-on workshops, quick-start guides, video walkthroughs, prompt libraries, and reference materials that consultants can use in the flow of work. 

• Facilitate live training sessions (virtual and in-person) for platform onboarding, new feature releases, and advanced use-case enablement. 

• Develop and manage an internal certification or proficiency program to track and incentivize AI skill development. 

Release Management & User Enablement 

• Own the user-facing release process: coordinate with the AI platform vendor and internal technical teams to translate product updates into clear, actionable enablement content. 

• Manage release notes, feature announcements, and "what's new" communications for each platform update. 

• Build and maintain a centralized enablement hub (knowledge base, FAQ, resource library) that serves as the single source of truth for all AI-related guidance. 

• Establish feedback loops with end users to surface adoption blockers, training gaps, and feature requests. 

Change Management & Communications 

• Design and execute change management strategy for the AI platform rollout, including stakeholder mapping, resistance planning, and leadership alignment. 

• Draft internal communications (emails, Teams updates, town hall talking points) that build excitement and reduce friction around new AI capabilities. 

• Identify and activate AI Champions across practices to scale peer-to-peer learning and create organic adoption momentum. 

• Partner with practice leaders and HR to integrate AI enablement into performance reviews, career development, and onboarding for new hires. 

Adoption Measurement & Continuous Improvement 

• Define and track adoption KPIs: active user rates, feature utilization, training completion, satisfaction scores, and time-to-value metrics. 

• Conduct regular pulse surveys and user interviews to assess enablement effectiveness and identify areas for improvement. 

• Report adoption progress and risks to leadership on a regular cadence, providing actionable recommendations. 

• Continuously iterate on training content and delivery methods based on data and user feedback. 

Skills & Experience: 

Required 

• 5-8+ years of experience in training, enablement, change management, or L&D, with at least 2 years focused on technology or platform adoption. 

• Proven ability to design and build training programs from the ground up, including curriculum development, content creation, resource design, and hands-on delivery. 

• Strong facilitation skills: you are comfortable leading workshops for groups ranging from 10 to 200 people, both virtually and in person. 

• Proven ability to translate complex technical concepts into accessible, engaging content for non-technical audiences. 

• Outstanding written and verbal communication skills, with a proven ability to craft clear, concise internal communications that effectively engage audiences. 

• Experience working in professional services, consulting, or technology firms. 

• Comfortable working in fast-paced environments with evolving priorities, and able to navigate ambiguity without a predefined playbook. 

Preferred 

• Prior experience with change management frameworks (Prosci, ADKAR, or equivalent). Certification. 

• Hands-on experience with generative AI tools (ChatGPT, Claude, Copilot, or similar). You do not need to be an engineer, but you should be a confident, daily user. 

• Experience managing enablement for SaaS platform rollouts (Salesforce, Anaplan, ServiceNow, or similar enterprise tools). 

• Familiarity with instructional design principles and e-learning authoring tools (Articulate, Loom, Camtasia, or equivalent). 

• Background in or exposure to consulting delivery models, T&M billing, and the dynamics of utilization-based businesses. 

• Experience building and activating champion or ambassador networks within large organizations. 

We are seeking a motivated and technically skilled Technical Support Engineer (Mendix Trainee) to join our growing team. In this role, you will collaborate closely with colleagues and developers to resolve technical issues and support the software systems that power incentive distribution and reporting for clean energy technologies. You will bring a strong foundation in programming fundamentals, a problem-solving mindset, and a team-oriented approach to ensure our systems continue to meet client and program needs. 

This role blends hands-on technical troubleshooting, collaboration with development teams, and opportunities to grow into Mendix development through structured training and certification. You will report to the Software Support Manager. 

Daily responsibilities may include but are not limited to: 

• Oversee and respond to customer inquiries, complaints, and technical issues through email, phone, and chat channels. 
• Deliver user training and guidance on new or existing features in a clear and approachable manner. 
• Troubleshoot and resolve application- or API-related issues with an emphasis on debugging and root-cause analysis. 
• Document and investigate user-reported bugs, escalating appropriately when needed. 
• Support internal teams with advanced issue triage and occasional data updates. 
• Recognize recurring issues, flag them for resolution, and contribute to process improvements. 
• Follow ITIL-aligned procedures to manage support requests, escalations, and SLA compliance. 
• Maintain accurate records of support activities and contribute to shared team documentation. 
• Complete Mendix training and achieve developer certification within 6 months. 
• Contribute to the development of minor features and bug fixes using the Mendix platform after certification. 
• Collaborate cross-functionally with teammates, engineers, and project managers to ensure efficient resolution of customer issues. 

Minimum Requirements: 

• Bachelor’s degree in Computer Science, Software Engineering, or related field preferred, or equivalent hands-on technical experience. 
• Minimum 1 year of experience in software technical support (enterprise application support preferred). 
• Solid grounding in programming fundamentals (data structures, logic, algorithms, debugging techniques). 
• Familiarity with REST APIs, JSON, and modern integration concepts. 
• Experience with Jira Software and other Atlassian products (or similar issue tracking systems). 
• Strong communication skills (verbal and written) and ability to explain technical issues clearly to non-technical users. 
• Collaborative mindset with a desire to learn and mentor. 
• Self-motivated, detail-oriented, and comfortable managing multiple priorities. 

Preferred Qualifications: 

• Familiarity with Jira, Confluence, Slack, and SharePoint. 
• Experience with Python scripting or similar programming languages. 
• Knowledge of IT service frameworks (e.g., ITIL) and SOC 2 compliance practices. 
• Background in energy efficiency, clean energy, or renewable energy programs. 
• Prior exposure to low-code development platforms such as Mendix. 

Compensation to commensurate with experience with the pay band of  $65,000k - $85,000k/Annually with a target range of $65,000 - $76,500. 

What's the opportunity? 

Are you seeking to make an outsized impact in your next role? Do you want to drive exceptional value for companies that are transforming their businesses through the deployment of AI Agents?

Look no further, Intercom is seeking an AI Deployment Architect to drive successful implementations of Fin, our cutting-edge AI Agent that is transforming the way our customers interact with their end users. As the go-to expert on the Professional Services team for all things Fin, you’ll play a key role in shaping the deployment framework for Fin, so our customers are able to deliver intelligent, personalized, actionable, and fully automated support experiences that make every single customer feel understood and valued.

In this role, your primary focus will be to drive exceptional value during the implementation of Intercom’s AI-first Customer Support solutions by providing deep expertise to get customers to the outcomes they want to achieve. 

What will I be doing? 

• Own and optimize the playbook for Fin deployment across our customer base
• Conduct detailed discovery sessions with customers to gather information about their current operations, tech stack, and typical customer queries to define a path to reach 100% automation 
• Develop a tailored deployment plan for each implementation that highlights readiness to deploy an AI-first solution through the lens of their team today
• Develop a change management methodology that supports customers through the transformation of their Support Organization
• Develop a deployment strategy for our comprehensive suite of AI-tools
• Analyze customer data to develop a robust set of recommendations to optimize customer outcomes such as resolution rates and CX Score 
• Work with the rest of the Professional Services team to execute customer deployments of Fin
• Help guide the Success & Solutions organization to develop a robust set of best practices to scale across our customers
• Collaborate with internal teams, such as Sales, Engineering, Product Management, and Support, to address any challenges and ensure a smooth implementation experience.
• Work with our Product Team to pressure test alphas / betas and develop deep understanding of common customer use cases
• Provide detailed feedback to our Product team on high priority features requested by customers

What skills do I need? 

• 5-7 Years in a Customer Facing role
• Bachelor's degree in a relevant field or equivalent practical experience
• Exceptional problem-solving skills, with the ability to analyze complex requirements and propose effective solutions
• Excellent communication, presentation, and interpersonal skills, with the ability to build relationships with customers and internal stakeholders.
• Ability to handle multiple client projects simultaneously and prioritize tasks effectively
• Passion for delivering exceptional customer service and driving customer success

Bonus skills & attributes 

• Experience with AI Agents and / or generative AI 
• Basic understanding of RESTful API integrations 
• Basic understanding of customer support processes and workflows, including ticketing systems, knowledge bases, and customer communication channels 
• Experience in Knowledge Management

Benefits 

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated

*Proof of eligibility to work in the United States is required.

The base salary range for candidates within the Greater Chicago Area is $141,800-$169,313. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).  

#LI-Hybrid

What's the opportunity? 

Are you seeking to make an outsized impact in your next role? Do you want to drive exceptional value for companies that are transforming their businesses through the deployment of AI Agents?

Look no further, Intercom is seeking an AI Deployment Architect to drive successful implementations of Fin, our cutting-edge AI Agent that is transforming the way our customers interact with their end users. As the go-to expert on the Professional Services team for all things Fin, you’ll play a key role in shaping the deployment framework for Fin, so our customers are able to deliver intelligent, personalized, actionable, and fully automated support experiences that make every single customer feel understood and valued.

In this role, your primary focus will be to drive exceptional value during the implementation of Intercom’s AI-first Customer Support solutions by providing deep expertise to get customers to the outcomes they want to achieve. 

What will I be doing? 

• Own and optimize the playbook for Fin deployment across our customer base
• Conduct detailed discovery sessions with customers to gather information about their current operations, tech stack, and typical customer queries to define a path to reach 100% automation 
• Develop a tailored deployment plan for each implementation that highlights readiness to deploy an AI-first solution through the lens of their team today
• Develop a change management methodology that supports customers through the transformation of their Support Organization
• Develop a deployment strategy for our comprehensive suite of AI-tools
• Analyze customer data to develop a robust set of recommendations to optimize customer outcomes such as resolution rates and CX Score 
• Work with the rest of the Professional Services team to execute customer deployments of Fin
• Help guide the Success & Solutions organization to develop a robust set of best practices to scale across our customers
• Collaborate with internal teams, such as Sales, Engineering, Product Management, and Support, to address any challenges and ensure a smooth implementation experience.
• Work with our Product Team to pressure test alphas / betas and develop deep understanding of common customer use cases
• Provide detailed feedback to our Product team on high priority features requested by customers

What skills do I need? 

• 5-7 Years in a Customer Facing role
• Bachelor's degree in a relevant field or equivalent practical experience
• Exceptional problem-solving skills, with the ability to analyze complex requirements and propose effective solutions
• Excellent communication, presentation, and interpersonal skills, with the ability to build relationships with customers and internal stakeholders.
• Ability to handle multiple client projects simultaneously and prioritize tasks effectively
• Passion for delivering exceptional customer service and driving customer success

Bonus skills & attributes 

• Experience with AI Agents and / or generative AI 
• Basic understanding of RESTful API integrations 
• Basic understanding of customer support processes and workflows, including ticketing systems, knowledge bases, and customer communication channels 
• Experience in Knowledge Management

Benefits 

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated

*Proof of eligibility to work in the United States is required.

The base salary range for candidates within the San Francisco Bay Area is $157,500-$188,125. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).  

#LI-Hybrid

As VP of Search, you’ll set the vision and direction for our global Search practice—leading best-in-class SEO, SEM, and Generative Engine Optimization (GEO) strategies across a diverse portfolio of clients and regions. You are the global leader and point of contact for Search within the agency, responsible for practice leadership, quality standards, capability growth, and operational excellence.

You’ll translate the evolving search landscape—including AI-powered discovery (AI Overviews, LLMs, and “answer engines”)—into actionable strategies, scalable frameworks, and measurable business outcomes. You balance executive-level client counsel with hands-on strategic depth, while building and sustaining a high-performing global team through strategic talent planning, staffing, and resourcing.

You’ll play a pivotal role in expanding our Search services and capabilities and helping our clients achieve top-tier performance. You define what great looks like, ensure we deliver it consistently, and evolve our offering to keep CM at the forefront of the industry.

*This is a one-year contract opportunity*

You Will: 

Practice leadership & operations

• Serve as the discipline lead and global point of contact for the Search practice—representing CM’s Search capabilities across agency leadership, cross-functional partners, and the broader Omnicom network.
• Define and lead the agency-wide vision for best-in-class SEO, SEM, and GEO—developing strategic POVs, frameworks, and standardized processes across regions and accounts.
• Act as a strategic thought leader, innovator, and champion for the role of search across the modern digital ecosystem.
• Spearhead and deliver educational Search presentations, developing internal slideware to keep other disciplines updated on search news, trends, best practices, and “what it means for your clients” opportunities.
• Own staffing strategy and resourcing across the global Search practice and client portfolio, partnering with Operations and account leaders to forecast needs, allocate talent, and address coverage gaps proactively.
• Lead administrative and operational oversight for the discipline (e.g., capacity planning, utilization, role mix, and scalable delivery models, performance reviews, capability roadmaps).

Client leadership & business growth

• Act as the executive Search lead for priority accounts, guiding senior stakeholders and ensuring Search programs align to business objectives, scope and measurable outcomes.
• Lead the creation, definition, execution, and optimization of holistic search strategies (SEO + SEM + GEO), including multi-year roadmaps.
• Proactively drive new business growth—shaping offerings, scoping work, mapping pricing/LOEs, supporting new business pitches, and identifying organic growth opportunities.
• Communicate complex search concepts and performance narratives in a concise, compelling, executive-ready manner, transforming search data insights into strategic opportunities.

Innovation, AI search & future-proofing

• Lead and implement AI Search Optimization / GEO strategies, ensuring clients are discoverable across AI Overviews and LLMs (ChatGPT, Perplexity, Gemini, AI Mode, etc.).
• Build frameworks and processes to systematically track and improve search performance, including GEO visibility metrics, attribution impacts, and content/technical readiness.
• Keep the agency ahead of search shifts (AI/ML automation, SERP changes, visual/voice/social search) and translate those shifts into new service offerings.

Strategy & execution

• Utilize cross-channel search data to understand user intent, shape content strategy, and identify business opportunities.
• Advise on technical website development to maximize indexability and visibility, including JavaScript SEO and accessibility considerations for both users and LLM crawlers.
• Define search-driven guidelines and requirements for content, page speed, accessibility, structured data, site architecture, URL structure, metadata, internal linking, sitemaps, etc.
• Conduct regular SEO/SEM/GEO audits and competitive analyses, translating insights into prioritized, executable roadmaps.
• Deliver actionable performance insights and strategic recommendations through clear, visually compelling reports—communicating complex concepts in a concise and easy-to-understand manner
• Collaborate with cross-functional teams to incorporate SEO strategies and best practices.
• Optimize social search channels (e.g., YouTube, TikTok) to maximize brand and content visibility across the digital landscape.
• Define success metrics and translate SEO/SEM/GEO results to business objectives.

You Have:

• 10–15+ years of Search experience, including 5+ years leading high-performing Search teams across multiple accounts.
• Experience managing department-level staffing, resourcing and operations.
• Strong communication and data storytelling skills (written and verbal), with confidence presenting to executive clients and agency leadership.
• Deep expertise in SEO (technical + content + UX + measurement) and experience overseeing SEM strategy or managing large-budget paid search campaigns.
• Experience integrating paid and organic search strategies and workflows to reduce costs while maximizing key business outcomes.
• Proven track record of driving measurable performance improvements.
• Strong organizational and project management skills, with experience leading multiple workstreams, teams, and deadlines simultaneously.
• Experience with global brands and international SEO (multi-region, multi-language sites).
• Experience managing SEO strategies for large-scale website migrations and redesigns.
• Experience with GEO and AI search optimization for both AI Overviews and LLMs (ChatGPT, Perplexity, Gemini, AI Mode, etc.).
• Experience defining and documenting cross-disciplinary internal processes, playbooks, and best practices to improve search implementation and deliverable quality.
• Deep understanding of search algorithms and ranking factors across modern search ecosystems (traditional search, social search & AI search).
• Proficiency in 3rd party SEO/SEM tools such as SEMrush, BrightEdge, Ahrefs, Screaming Frog, and similar platforms.
• Proficiency in analytics and visualization tools such as Google Analytics, Looker Studio (Data Studio), Adobe Analytics, Google Search Console, Tableau, etc.
• Experience with GEO/AI search tracking tools such as Profound, BlueFish, BrightEdge AI Catalyst, or similar solutions.
• Strong analytical skills, with the ability to interpret data, identify trends, and make data-driven decisions.
• Strong Excel skills (pivot tables, VLOOKUP/XLOOKUP, large datasets) and experience analyzing and reporting on performance data.
• Experience developing and executing search-driven content strategies that improve visibility, traffic, engagement, and conversion.
• Experience testing and leveraging AI to improve search workflows, efficiencies, and quality.
• A proactive, self-starter attitude and a passion for staying current in a rapidly evolving digital landscape.

*Please note, the pay range noted below is hourly*

As VP of Search, you’ll set the vision and direction for our global Search practice—leading best-in-class SEO, SEM, and Generative Engine Optimization (GEO) strategies across a diverse portfolio of clients and regions. You are the global leader and point of contact for Search within the agency, responsible for practice leadership, quality standards, capability growth, and operational excellence.

You’ll translate the evolving search landscape—including AI-powered discovery (AI Overviews, LLMs, and “answer engines”)—into actionable strategies, scalable frameworks, and measurable business outcomes. You balance executive-level client counsel with hands-on strategic depth, while building and sustaining a high-performing global team through strategic talent planning, staffing, and resourcing.

You’ll play a pivotal role in expanding our Search services and capabilities and helping our clients achieve top-tier performance. You define what great looks like, ensure we deliver it consistently, and evolve our offering to keep CM at the forefront of the industry.

*This is a one-year contract opportunity*

You Will: 

Practice leadership & operations

• Serve as the discipline lead and global point of contact for the Search practice—representing CM’s Search capabilities across agency leadership, cross-functional partners, and the broader Omnicom network.
• Define and lead the agency-wide vision for best-in-class SEO, SEM, and GEO—developing strategic POVs, frameworks, and standardized processes across regions and accounts.
• Act as a strategic thought leader, innovator, and champion for the role of search across the modern digital ecosystem.
• Spearhead and deliver educational Search presentations, developing internal slideware to keep other disciplines updated on search news, trends, best practices, and “what it means for your clients” opportunities.
• Own staffing strategy and resourcing across the global Search practice and client portfolio, partnering with Operations and account leaders to forecast needs, allocate talent, and address coverage gaps proactively.
• Lead administrative and operational oversight for the discipline (e.g., capacity planning, utilization, role mix, and scalable delivery models, performance reviews, capability roadmaps).

Client leadership & business growth

• Act as the executive Search lead for priority accounts, guiding senior stakeholders and ensuring Search programs align to business objectives, scope and measurable outcomes.
• Lead the creation, definition, execution, and optimization of holistic search strategies (SEO + SEM + GEO), including multi-year roadmaps.
• Proactively drive new business growth—shaping offerings, scoping work, mapping pricing/LOEs, supporting new business pitches, and identifying organic growth opportunities.
• Communicate complex search concepts and performance narratives in a concise, compelling, executive-ready manner, transforming search data insights into strategic opportunities.

Innovation, AI search & future-proofing

• Lead and implement AI Search Optimization / GEO strategies, ensuring clients are discoverable across AI Overviews and LLMs (ChatGPT, Perplexity, Gemini, AI Mode, etc.).
• Build frameworks and processes to systematically track and improve search performance, including GEO visibility metrics, attribution impacts, and content/technical readiness.
• Keep the agency ahead of search shifts (AI/ML automation, SERP changes, visual/voice/social search) and translate those shifts into new service offerings.

Strategy & execution

• Utilize cross-channel search data to understand user intent, shape content strategy, and identify business opportunities.
• Advise on technical website development to maximize indexability and visibility, including JavaScript SEO and accessibility considerations for both users and LLM crawlers.
• Define search-driven guidelines and requirements for content, page speed, accessibility, structured data, site architecture, URL structure, metadata, internal linking, sitemaps, etc.
• Conduct regular SEO/SEM/GEO audits and competitive analyses, translating insights into prioritized, executable roadmaps.
• Deliver actionable performance insights and strategic recommendations through clear, visually compelling reports—communicating complex concepts in a concise and easy-to-understand manner
• Collaborate with cross-functional teams to incorporate SEO strategies and best practices.
• Optimize social search channels (e.g., YouTube, TikTok) to maximize brand and content visibility across the digital landscape.
• Define success metrics and translate SEO/SEM/GEO results to business objectives.

You Have:

• 10–15+ years of Search experience, including 5+ years leading high-performing Search teams across multiple accounts.
• Experience managing department-level staffing, resourcing and operations.
• Strong communication and data storytelling skills (written and verbal), with confidence presenting to executive clients and agency leadership.
• Deep expertise in SEO (technical + content + UX + measurement) and experience overseeing SEM strategy or managing large-budget paid search campaigns.
• Experience integrating paid and organic search strategies and workflows to reduce costs while maximizing key business outcomes.
• Proven track record of driving measurable performance improvements.
• Strong organizational and project management skills, with experience leading multiple workstreams, teams, and deadlines simultaneously.
• Experience with global brands and international SEO (multi-region, multi-language sites).
• Experience managing SEO strategies for large-scale website migrations and redesigns.
• Experience with GEO and AI search optimization for both AI Overviews and LLMs (ChatGPT, Perplexity, Gemini, AI Mode, etc.).
• Experience defining and documenting cross-disciplinary internal processes, playbooks, and best practices to improve search implementation and deliverable quality.
• Deep understanding of search algorithms and ranking factors across modern search ecosystems (traditional search, social search & AI search).
• Proficiency in 3rd party SEO/SEM tools such as SEMrush, BrightEdge, Ahrefs, Screaming Frog, and similar platforms.
• Proficiency in analytics and visualization tools such as Google Analytics, Looker Studio (Data Studio), Adobe Analytics, Google Search Console, Tableau, etc.
• Experience with GEO/AI search tracking tools such as Profound, BlueFish, BrightEdge AI Catalyst, or similar solutions.
• Strong analytical skills, with the ability to interpret data, identify trends, and make data-driven decisions.
• Strong Excel skills (pivot tables, VLOOKUP/XLOOKUP, large datasets) and experience analyzing and reporting on performance data.
• Experience developing and executing search-driven content strategies that improve visibility, traffic, engagement, and conversion.
• Experience testing and leveraging AI to improve search workflows, efficiencies, and quality.
• A proactive, self-starter attitude and a passion for staying current in a rapidly evolving digital landscape.

As VP of Search, you’ll set the vision and direction for our global Search practice—leading best-in-class SEO, SEM, and Generative Engine Optimization (GEO) strategies across a diverse portfolio of clients and regions. You are the global leader and point of contact for Search within the agency, responsible for practice leadership, quality standards, capability growth, and operational excellence.

You’ll translate the evolving search landscape—including AI-powered discovery (AI Overviews, LLMs, and “answer engines”)—into actionable strategies, scalable frameworks, and measurable business outcomes. You balance executive-level client counsel with hands-on strategic depth, while building and sustaining a high-performing global team through strategic talent planning, staffing, and resourcing.

You’ll play a pivotal role in expanding our Search services and capabilities and helping our clients achieve top-tier performance. You define what great looks like, ensure we deliver it consistently, and evolve our offering to keep CM at the forefront of the industry.

*This is a one-year contract opportunity*

You Will: 

Practice leadership & operations

• Serve as the discipline lead and global point of contact for the Search practice—representing CM’s Search capabilities across agency leadership, cross-functional partners, and the broader Omnicom network.
• Define and lead the agency-wide vision for best-in-class SEO, SEM, and GEO—developing strategic POVs, frameworks, and standardized processes across regions and accounts.
• Act as a strategic thought leader, innovator, and champion for the role of search across the modern digital ecosystem.
• Spearhead and deliver educational Search presentations, developing internal slideware to keep other disciplines updated on search news, trends, best practices, and “what it means for your clients” opportunities.
• Own staffing strategy and resourcing across the global Search practice and client portfolio, partnering with Operations and account leaders to forecast needs, allocate talent, and address coverage gaps proactively.
• Lead administrative and operational oversight for the discipline (e.g., capacity planning, utilization, role mix, and scalable delivery models, performance reviews, capability roadmaps).

Client leadership & business growth

• Act as the executive Search lead for priority accounts, guiding senior stakeholders and ensuring Search programs align to business objectives, scope and measurable outcomes.
• Lead the creation, definition, execution, and optimization of holistic search strategies (SEO + SEM + GEO), including multi-year roadmaps.
• Proactively drive new business growth—shaping offerings, scoping work, mapping pricing/LOEs, supporting new business pitches, and identifying organic growth opportunities.
• Communicate complex search concepts and performance narratives in a concise, compelling, executive-ready manner, transforming search data insights into strategic opportunities.

Innovation, AI search & future-proofing

• Lead and implement AI Search Optimization / GEO strategies, ensuring clients are discoverable across AI Overviews and LLMs (ChatGPT, Perplexity, Gemini, AI Mode, etc.).
• Build frameworks and processes to systematically track and improve search performance, including GEO visibility metrics, attribution impacts, and content/technical readiness.
• Keep the agency ahead of search shifts (AI/ML automation, SERP changes, visual/voice/social search) and translate those shifts into new service offerings.

Strategy & execution

• Utilize cross-channel search data to understand user intent, shape content strategy, and identify business opportunities.
• Advise on technical website development to maximize indexability and visibility, including JavaScript SEO and accessibility considerations for both users and LLM crawlers.
• Define search-driven guidelines and requirements for content, page speed, accessibility, structured data, site architecture, URL structure, metadata, internal linking, sitemaps, etc.
• Conduct regular SEO/SEM/GEO audits and competitive analyses, translating insights into prioritized, executable roadmaps.
• Deliver actionable performance insights and strategic recommendations through clear, visually compelling reports—communicating complex concepts in a concise and easy-to-understand manner
• Collaborate with cross-functional teams to incorporate SEO strategies and best practices.
• Optimize social search channels (e.g., YouTube, TikTok) to maximize brand and content visibility across the digital landscape.
• Define success metrics and translate SEO/SEM/GEO results to business objectives.

You Have:

• 10–15+ years of Search experience, including 5+ years leading high-performing Search teams across multiple accounts.
• Experience managing department-level staffing, resourcing and operations.
• Strong communication and data storytelling skills (written and verbal), with confidence presenting to executive clients and agency leadership.
• Deep expertise in SEO (technical + content + UX + measurement) and experience overseeing SEM strategy or managing large-budget paid search campaigns.
• Experience integrating paid and organic search strategies and workflows to reduce costs while maximizing key business outcomes.
• Proven track record of driving measurable performance improvements.
• Strong organizational and project management skills, with experience leading multiple workstreams, teams, and deadlines simultaneously.
• Experience with global brands and international SEO (multi-region, multi-language sites).
• Experience managing SEO strategies for large-scale website migrations and redesigns.
• Experience with GEO and AI search optimization for both AI Overviews and LLMs (ChatGPT, Perplexity, Gemini, AI Mode, etc.).
• Experience defining and documenting cross-disciplinary internal processes, playbooks, and best practices to improve search implementation and deliverable quality.
• Deep understanding of search algorithms and ranking factors across modern search ecosystems (traditional search, social search & AI search).
• Proficiency in 3rd party SEO/SEM tools such as SEMrush, BrightEdge, Ahrefs, Screaming Frog, and similar platforms.
• Proficiency in analytics and visualization tools such as Google Analytics, Looker Studio (Data Studio), Adobe Analytics, Google Search Console, Tableau, etc.
• Experience with GEO/AI search tracking tools such as Profound, BlueFish, BrightEdge AI Catalyst, or similar solutions.
• Strong analytical skills, with the ability to interpret data, identify trends, and make data-driven decisions.
• Strong Excel skills (pivot tables, VLOOKUP/XLOOKUP, large datasets) and experience analyzing and reporting on performance data.
• Experience developing and executing search-driven content strategies that improve visibility, traffic, engagement, and conversion.
• Experience testing and leveraging AI to improve search workflows, efficiencies, and quality.
• A proactive, self-starter attitude and a passion for staying current in a rapidly evolving digital landscape.

As VP of Search, you’ll set the vision and direction for our global Search practice—leading best-in-class SEO, SEM, and Generative Engine Optimization (GEO) strategies across a diverse portfolio of clients and regions. You are the global leader and point of contact for Search within the agency, responsible for practice leadership, quality standards, capability growth, and operational excellence.

You’ll translate the evolving search landscape—including AI-powered discovery (AI Overviews, LLMs, and “answer engines”)—into actionable strategies, scalable frameworks, and measurable business outcomes. You balance executive-level client counsel with hands-on strategic depth, while building and sustaining a high-performing global team through strategic talent planning, staffing, and resourcing.

You’ll play a pivotal role in expanding our Search services and capabilities and helping our clients achieve top-tier performance. You define what great looks like, ensure we deliver it consistently, and evolve our offering to keep CM at the forefront of the industry.

*This is a one-year contract opportunity*

You Will: 

Practice leadership & operations

• Serve as the discipline lead and global point of contact for the Search practice—representing CM’s Search capabilities across agency leadership, cross-functional partners, and the broader Omnicom network.
• Define and lead the agency-wide vision for best-in-class SEO, SEM, and GEO—developing strategic POVs, frameworks, and standardized processes across regions and accounts.
• Act as a strategic thought leader, innovator, and champion for the role of search across the modern digital ecosystem.
• Spearhead and deliver educational Search presentations, developing internal slideware to keep other disciplines updated on search news, trends, best practices, and “what it means for your clients” opportunities.
• Own staffing strategy and resourcing across the global Search practice and client portfolio, partnering with Operations and account leaders to forecast needs, allocate talent, and address coverage gaps proactively.
• Lead administrative and operational oversight for the discipline (e.g., capacity planning, utilization, role mix, and scalable delivery models, performance reviews, capability roadmaps).

Client leadership & business growth

• Act as the executive Search lead for priority accounts, guiding senior stakeholders and ensuring Search programs align to business objectives, scope and measurable outcomes.
• Lead the creation, definition, execution, and optimization of holistic search strategies (SEO + SEM + GEO), including multi-year roadmaps.
• Proactively drive new business growth—shaping offerings, scoping work, mapping pricing/LOEs, supporting new business pitches, and identifying organic growth opportunities.
• Communicate complex search concepts and performance narratives in a concise, compelling, executive-ready manner, transforming search data insights into strategic opportunities.

Innovation, AI search & future-proofing

• Lead and implement AI Search Optimization / GEO strategies, ensuring clients are discoverable across AI Overviews and LLMs (ChatGPT, Perplexity, Gemini, AI Mode, etc.).
• Build frameworks and processes to systematically track and improve search performance, including GEO visibility metrics, attribution impacts, and content/technical readiness.
• Keep the agency ahead of search shifts (AI/ML automation, SERP changes, visual/voice/social search) and translate those shifts into new service offerings.

Strategy & execution

• Utilize cross-channel search data to understand user intent, shape content strategy, and identify business opportunities.
• Advise on technical website development to maximize indexability and visibility, including JavaScript SEO and accessibility considerations for both users and LLM crawlers.
• Define search-driven guidelines and requirements for content, page speed, accessibility, structured data, site architecture, URL structure, metadata, internal linking, sitemaps, etc.
• Conduct regular SEO/SEM/GEO audits and competitive analyses, translating insights into prioritized, executable roadmaps.
• Deliver actionable performance insights and strategic recommendations through clear, visually compelling reports—communicating complex concepts in a concise and easy-to-understand manner
• Collaborate with cross-functional teams to incorporate SEO strategies and best practices.
• Optimize social search channels (e.g., YouTube, TikTok) to maximize brand and content visibility across the digital landscape.
• Define success metrics and translate SEO/SEM/GEO results to business objectives.

You Have:

• 10–15+ years of Search experience, including 5+ years leading high-performing Search teams across multiple accounts.
• Experience managing department-level staffing, resourcing and operations.
• Strong communication and data storytelling skills (written and verbal), with confidence presenting to executive clients and agency leadership.
• Deep expertise in SEO (technical + content + UX + measurement) and experience overseeing SEM strategy or managing large-budget paid search campaigns.
• Experience integrating paid and organic search strategies and workflows to reduce costs while maximizing key business outcomes.
• Proven track record of driving measurable performance improvements.
• Strong organizational and project management skills, with experience leading multiple workstreams, teams, and deadlines simultaneously.
• Experience with global brands and international SEO (multi-region, multi-language sites).
• Experience managing SEO strategies for large-scale website migrations and redesigns.
• Experience with GEO and AI search optimization for both AI Overviews and LLMs (ChatGPT, Perplexity, Gemini, AI Mode, etc.).
• Experience defining and documenting cross-disciplinary internal processes, playbooks, and best practices to improve search implementation and deliverable quality.
• Deep understanding of search algorithms and ranking factors across modern search ecosystems (traditional search, social search & AI search).
• Proficiency in 3rd party SEO/SEM tools such as SEMrush, BrightEdge, Ahrefs, Screaming Frog, and similar platforms.
• Proficiency in analytics and visualization tools such as Google Analytics, Looker Studio (Data Studio), Adobe Analytics, Google Search Console, Tableau, etc.
• Experience with GEO/AI search tracking tools such as Profound, BlueFish, BrightEdge AI Catalyst, or similar solutions.
• Strong analytical skills, with the ability to interpret data, identify trends, and make data-driven decisions.
• Strong Excel skills (pivot tables, VLOOKUP/XLOOKUP, large datasets) and experience analyzing and reporting on performance data.
• Experience developing and executing search-driven content strategies that improve visibility, traffic, engagement, and conversion.
• Experience testing and leveraging AI to improve search workflows, efficiencies, and quality.
• A proactive, self-starter attitude and a passion for staying current in a rapidly evolving digital landscape.

@properties, a brand under Compass, is looking for a visionary Corporate Design Manager to drive groundbreaking corporate marketing that sets our brand apart. This role requires a bold creative leader who thrives on pushing boundaries, developing innovative marketing campaigns, and inspiring a team of designers to elevate the brand.

Working closely with internal stakeholders, the Corporate Design Manager will play a critical role in executing high-impact corporate marketing initiatives, ensuring our visual storytelling and brand identity remain at the forefront of the real estate industry.

Please note: this role is in office Monday - Thursday in Chicago, IL.

 Key Responsibilities:

• Lead and Inspire: Manage and mentor the day to day of a team of graphic designers, leading weekly meetings, fostering collaboration, and encouraging creativity that pushes industry norms.
• Innovate & Execute: Develop and oversee cutting-edge corporate marketing campaigns that enhance brand visibility and engagement.
• Big-Picture Thinking: Spearhead large-scale projects and events, ensuring seamless execution while delegating tasks efficiently across the team.
• Strategic Collaboration: Partner with internal stakeholders to bring fresh ideas to life, ensuring alignment with brand goals and market trends.
• AI Design Leadership: Owns and evolves the use of AI across creative and design processes. Defines standards, workflows, and best practices that integrate AI into concept development, production, and iteration while maintaining brand quality and creative integrity.
• Team Enablement & Education: Coaches and upskills the design team in advanced AI-assisted design methods, driving more strategic, efficient, and sophisticated use of AI.
• Creative Oversight & Feedback: Ensure all corporate marketing materials—digital, print, and experiential—are visually compelling, cohesive, and strategically aligned, providing initial design feedback to the team. Projects will include but are not limited to event brand identities, video concepts and storyboards, animated graphics, print collateral, strategic brand campaigns, print and digital advertisements, email campaigns, social media graphics, signage, presentations, large-scale event collateral, and experitiental activations
• Project Management: Balance creative vision with practical execution, managing timelines, deliverables, and internal expectations.
• Embraces Innovation: Continuously explores new design trends, AI tools, and emerging technologies to enhance creative output.
• Future-Focused Mindset: Anticipates industry shifts and proactively adjusts strategies to keep the team and brand at the forefront of design innovation

Must Be:                                                                                                                                                     

• A Creative Risk-Taker – Someone who isn’t afraid to challenge the status quo and redefine what corporate marketing looks like in real estate.
• A Strong Leader – Experience managing and motivating designers, helping them grow while maintaining high creative standards.
• An Effective Collaborator – Ability to work closely with leadership, incorporating strategic input while maintaining a strong design perspective.
• A Master of Execution – Experience leading large-scale campaigns and projects from concept to completion, including delegation and resource management.
• A Branding Expert – Deep understanding of branding, typography, color, layout, and visual storytelling.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications:

• Seven or more years of related work experience
• Portfolio demonstrating exceptional and highly creative design
• Proficiency in Adobe Creative Suite, including Photoshop, Illustrator and InDesign
• Experience in creating graphics for different social media platforms
• Extraordinary attention to detail and the ability to produce error-free work
• Proven ability to uphold established creative standards and brand consistency across all projects
• Proficiency in AI-powered creative tools such as ChatGPT, DALL-E, Adobe Firefly 
• Demonstrated expertise in applying generative AI to creative and design workflows, with a proven ability to develop scalable prompt systems, evaluation frameworks, and team practices
• Strong understanding of spatial design and the ability to execute impactful large-scale installations; prior work in environmental of experiential design is a plus
• A passion for design, ability to anticipate and stay abreast of graphic design trends
• Strong creative thinking, aesthetic and layout skills
• Impeccable file management, organizational and time management skills

Compensation: The base pay range for this position is $95,000-$110,000; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.

Position Title: Corporates – Senior Analyst (Chicago)

Entity: Kroll Bond Rating Agency, LLC

Employment Type: Full-time

Location: Chicago, Illinois 

Summary/Overview:

KBRA (Kroll Bond Rating Agency, LLC) is seeking an Senior Analyst to join our growing Corporate Ratings team to focus on conducting fundamental credit research.

As a Senior Analyst, you will have the ability to formulate a view on various industries and support ratings across various sectors. You will conduct credit research on a variety of industrial and service sectors along with developing industry/sector expertise including key rating factors and key credit metrics. By leading a corporate credit rating process, including interacting with issuers, their bankers and attorneys, you will develop a credit opinion with presentations in writing and in person to credit committees. You will provide input into credit analyses for published and unpublished reports for issuers and investors and monitor a wide variety of companies within our growing Corporate Finance rating coverage.

About the Job:

• Support the rating process by preparing internal credit reports for rating committees, analyzing cash flows, and performing sector analysis.
• Provide research in relevant sectors.
• Assist in the development and evolution of rating methodologies and criteria.
• Participate in our outreach process demonstrating industry knowledge and understanding of KBRA methodologies at issuer and investor meetings.

You will be successful in this role if you have:

• Bachelors degree required with field of study in finance, economics or management ; Advanced degree, MBA or CFA preferred
• Two (2) or more years of experience performing credit analysis in a rating agency, buy-side, credit research, banking, or other similar environments.
• Strong interest and relevant experience in ratings, fixed income research, origination, or capital markets.
• Excellent verbal, written and presentation skills are essential.
• Strong quantitative skills including advanced capabilities with Excel and proficiency in financial statement analysis.
• Ability to work, lead, and seamlessly integrate in a highly collegial, dynamic, and innovative work environment.
• Able to manage time and resources in a fast-growing company.
• Familiarity with Generative AI tools such as ChatGPT for research, data insights, and general productivity is a plus.

Salary Range:

The anticipated annual base salary range for this full-time position is $85,000 to $100,000. Offer amounts are determined by factors such as experience, skills, geography, and other job-related factors.

Benefits:

• A hybrid work schedule (Tuesday, Wednesday, Thursday in the office)
• Competitive benefits and paid time off
• Paid family and disability leave
• 401(k) plan, including employer match (100% vested)
• Employee referral bonus program

About Us:

Kroll Bond Rating Agency, LLC (KBRA) is a full-service credit rating agency registered with the U.S. Securities and Exchange Commission as an NRSRO. Kroll Bond Rating Agency Europe Limited is registered as a CRA with the European Securities and Markets Authority. Kroll Bond Rating Agency UK Limited is registered as a CRA with the UK Financial Conduct Authority pursuant to the Temporary Registration Regime. In addition, KBRA is designated as a designated rating organization by the Ontario Securities Commission for issuers of asset-backed securities to file a short form prospectus or shelf prospectus. KBRA is also recognized by the National Association of Insurance Commissioners as a Credit Rating Provider.

More Info:

KBRA encourages applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, and veteran status or any other basis prohibited by federal, state or local law.

#LI-DG1

#LI-HYBRID

At Fever, we’re building something exceptional—combining strategy, creativity, and the power of advanced technology to redefine what’s possible in organic search.  By partnering with world-class Product, Engineering, Data and Marketing teams, we leverage cutting-edge tools and data-driven insights to deliver exceptional performance and measurable impact across major search engines and dynamic digital ecosystems.

About the Role:

Forget about acronyms like SEO, GEO, AEO or AEO, we care about impact. We're seeking an AI Search Innovation Strategist obsessed with digging into how LLMs build their answers and defining how to measure it. You'll be focused on testing new tools, MCPs, and platforms, evolving SEO discipline to maximize our brand's authority in the next era.

• Own the strategic evolution of core SEO practices by integrating methods to secure our brand’s authoritative presence across all major LLMs and AI search results.
• Lead testing and measurement: Design and execute testing to decipher how established SEO signals influence LLM citations and generative presence.
• Design and maintain the analytical framework to measure AI visibility performance. Proactively integrate new data sources, external and internal, and provide methodologies to ensure accurate reporting.
• Collaborate intensively with Product and Engineering to ensure our data schema, site architecture, and API feeds are optimally engineered for seamless ingestion and prioritization by AI models.
• Continuously evaluate all new LLM releases, AI models, and emerging platforms (including MCPs), translating industry developments into actionable testing strategies.
• Design and execute PR and community conversation strategies to accelerate and measure LLM perception.

About You:

• You hold a Bachelor’s or Master’s degree in Engineering, Mathematics, Statistics, Data Analytics or Big Data (STEM degree)
• You bring to the table 3-5 years of relevant experience on SEO, demonstrating ownership, attention to detail, and a proactive, self-motivated approach to problem solving
• Strong analytical and quantitative skills as well as a strong bias towards data-based decision
• Your exceptional written and verbal communication skills enable you to excel in cross-functional collaboration and effectively convey complex concepts to diverse audiences with varying backgrounds
• Working knowledge in Python, JavaScript, or other programming languages is required and familiarity with SQL is a plus
• Proficiency in both written and spoken English is a must, while knowledge of additional languages is a valuable asset.

Benefits & Perks:

• Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance.
• Opportunity to have a real impact in a high-growth global category leader
• 40% discount on all Fever events and experiences
• Work in a location in the heart of Madrid
• Home office friendly
• Responsibility from day one and professional and personal growth
• Great work environment with a young, international team of talented people to work with!
• Health insurance and other benefits such as Flexible remuneration with a 100% tax exemption through Cobee.
• English and Spanish Lessons
• We have free  food, drink and fruit at the office!
• Wellhub Membership
• Possibility to receive in advance part of your salary by Payflow

#LI-Hybrid

Why project44? 

At project44, we believe in better. 

We challenge the status quo because we know a better supply chain isn’t just possible—it’s essential. Better for our customers. Better for their business. Better for the world. 

With our Decision Intelligence Platform, Movement, we’re redefining how global supply chains operate. By transforming fragmented logistics data into real-time, AI-powered insights, we empower companies to connect instantly, see clearly, act decisively, and automate intelligently. Our Supply Chain AI enhances visibility, drives smarter execution, and unlocks next-generation applications that keep businesses moving forward. 

Headquartered in Chicago, IL, with a 2nd HQ in Bengaluru, India, project44 is powered by a diverse global team tackling some of the toughest logistics challenges with innovation, urgency, and purpose. If you’re driven to solve meaningful problems, build exceptional teams, and help shape a high-performance culture, we should talk. 

What You’ll Do 

As Head of Talent Acquisition, you will lead and evolve project44’s global recruiting function at an important stage of growth and transformation. We are looking for a hands-on talent acquisition leader with startup experience who can build, lead, and evolve talent acquisition in a fast-moving, high-growth environment. 

This leader will bring strong executive presence, sound judgment, and a high bar for performance. You will partner closely with senior stakeholders, lead critical searches, build scalable recruiting programs, use data to improve delivery, and help ensure project44 attracts the talent needed to achieve its ambitions. This role requires equal parts strategy and execution: someone who can think ahead, operate with urgency, and deliver through ambiguity and change. 

Key Responsibilities 

• Lead the global talent acquisition strategy and operating model in support of project44’s business priorities, growth plans, and organizational needs, leveraging AI technology to improve speed, quality and cost metrics. 

• Build, mentor, and elevate a high-performing recruiting team across executive, technical, commercial, and corporate hiring. 

• Serve as a trusted advisor to executives and hiring leaders, bringing credibility, candor, and strong stakeholder management in complex or high-pressure situations. 

• Personally lead critical executive and leadership searches, while effectively managing and partnering with external search firms when appropriate. 

• Build and scale recruiting programs, processes, and mechanisms that improve hiring quality, speed, consistency, and candidate experience. 

• Create an AI enabled data-driven recruiting organization by defining success metrics, reporting cadences, forecasting practices, and operational rigor across the function. 

• Partner cross-functionally with People, HRBPs, Finance, and business leaders to align on hiring plans, headcount priorities, and workforce needs. 

• Raise the bar on talent assessment, interview quality, and selection discipline across the company. 

• Identify gaps, solve problems quickly, and implement practical solutions that improve performance and execution. 

• Strengthen project44’s employer brand by ensuring the story we tell in market reflects the experience we create for candidates and employees. 

What You’ll Need 

• At least 12 years of talent acquisition experience, including at least 5 years of experience leading recruiting teams in high-growth, fast-changing environments. 

• At least 3 years of experience leading global TA at a company at either the build out stage or during a significant transformation event  

• Demonstrated success building, scaling, or transforming talent acquisition functions through periods of growth, ambiguity, or change. 

• Strong executive recruiting credibility, with the ability to lead senior searches directly and influence executive stakeholders with confidence. 

• Experience partnering with external search firms while maintaining strong internal ownership and execution. 

• Proven ability to design and implement AI enabled recruiting programs and activities, operating rhythms, and change initiatives. 

• Strong command of talent analytics, recruiting operations, and the use of AI technology and talent data to drive accountability and improve outcomes. 

• Exceptional stakeholder management skills, including the ability to build robust executive relationships in challenging circumstances. 

• A hands-on leadership style and willingness to dive into searches, coach teams, and improve broken processes directly. 

• Experience implementing generative and agentic AI solutions to improve recruiting operations, and hiring outcomes 
• Strong communication skills, sound judgment, resilience, and a relentless focus on quality and execution. 

What Will Make You Stand Out 

• Experience in B2B SaaS, enterprise software, logistics, supply chain, or other complex global operating environments. 

• Experience supporting teams across North America, India, and Europe. 

• A track record of building recruiting capability during periods of business transformation or shifting growth priorities. 

• Strong functional depth across executive hiring, talent acquisition operations, workforce planning, and talent market intelligence. 

• A practical, high-accountability leadership style grounded in urgency, clarity, and follow-through. 

In-office Commitment 

Our office is where ideas spark, connections thrive, and innovation comes alive. We are looking for a leader who is enthusiastic and committed to joining our team on-site in Chicago four days a week. This role benefits from in-person partnership, faster decision-making, and close collaboration with business and functional leaders. Together, we’re building something extraordinary—learn, grow, and thrive in a fast-paced, transformative environment. 

Diversity & Inclusion 

At project44, we’re designing the future of how the world moves and is connected through trade and global supply chains. We can only deliver a truly world-class product and experience if our teams are as diverse and unique as the communities we serve. We’re focused on creating a company where all team members can bring their authentic selves to work every day. 

project44 is an equal opportunity employer seeking to enrich our work environment by creating opportunities for individuals of all backgrounds and experiences to thrive. If you share our values and our passion for helping the way the world moves, we’d love to review your application. 

For any accommodations needed during the hiring process, please email recruiting@project44.com. Even if you don’t meet 100% of the role requirements, you should still seriously consider applying. Studies show that candidates can still be considered for a role if they meet just 50% of the requirements. 

How you’ll make an impact: 

Strata is driven by our people solving problems together. We embrace learning, collaboration, and continuous career growth. Together, we lift our customers, our products, our company, and our community. As a UX Researcher, you will work directly with our user experience team to help many of the nation’s leading hospitals, universities, and financial institutions make better decisions with their financial, operational, and strategic data so they can care for their communities. 

This UX Researcher role is all about working with Product Managers and UX Designers to solve complex problems by uncovering the needs and pain points of our users and turning insights into actionable solutions and product decisions. Some examples of how you’ll help: 

• Conduct generative and evaluative research to uncover user needs, behaviors, and motivations, guiding the product team through all stages of product development  

• Be the voice of the user in cross-functional team discussions, advocating for user needs while balancing business objectives and constraints 

• Help foster a user-centric culture by refining unclear questions into clear research opportunities, sharing insights across teams, and ensuring those insights help shape product decisions from discovery through launch 

To thrive in this role, you must: 

• Feel comfortable sharing your expertise, offering research advice in group settings, growing into a trusted research partner to your stakeholders and team members. 

• Fearlessly dig into existing research and new research you generate to understand our users’ needs 

• Contribute to problem discovery activities, with your design and product manager peers, while learning how to refine ambiguous questions into clearer goals. 

• Do all the research things: Create research plans, coordinate recruitment, talk to our users, share relevant insights with stakeholders, connect insights across studies and teams, with support from senior researchers. 

• Become an expert in our research repository and help maintain it so our product teams have a source of truth to influence their decisions. 

• Ask tough questions, identify assumptions, discuss new ideas, and remain open to opposing viewpoints 

• Actively contribute to the growth and development of the research function 

• Show initiative in end-to-end ownership of research studies, while seeking feedback and guidance from senior team members as you stretch into strategic work. 

A Day in the Life: 

• Brainstorm research questions with other research team members  

• Work with your product manager and design partners to uncover where there are gaps in knowledge that you can contribute to 

• Review findings and recommendations with your design partner 

• Geek out over the latest trends in research and actively share your learnings with the team to spark discussion 

• Guide your team through the pros and cons of your research plan and questions along with your decision-making process 

• Try and get the fastest time on the latest NYT Pips game and share in Slack with pride   

What we’re looking for: 

• Relevant research experience within an agile team; SaaS, finance, or healthcare experience highly preferred, with 2+ years of professional user research experience on product teams 

• Ability to navigate both clear and ambiguous problem spaces, selecting appropriate research methods and adapting approach based on project constraints  

• Ability to synthesize findings into clear, actionable insights and recommendations that inform product decisions  

• Strong organizational skills, with the ability to manage and prioritize work and independently drive research projects forward 

• A body of past work that showcases strong core research skills including generative research, evaluative research, analysis, and generating actionable insights 

• Experience incorporating quantitative data into research (e.g., product analytics, surveys, or behavioral metrics) to complement qualitative insights 

• Familiarity with product analytics tools (e.g., Pendo or similar) and an interest in leveraging usage data to inform research 

• Interest in incorporating AI tools into research workflows (e.g., synthesis, analysis, or operational efficiency), while maintaining research quality and rigor 

Estimated Salary Range: $80,000 - $100,000

Actual salary will be determined based on factors including, but not limited to, skill set and level of experience. This salary range is a good faith estimate of base pay. Strata also provides discretionary variable pay programs based on role. In addition, Strata provides a comprehensive benefits package including retirement benefits, health and welfare benefits, paid time off, parental leave, life and accident insurance, and other voluntary and well-being benefits. Strata is committed to fair and equitable compensation practices. Full-time roles are eligible for an annual bonus based on both individual and company performance. Find out more about Strata benefits here.

Lead Data Scientist, Relevancy Sciences Data Science & Research – Personalization & Loyalty Strategy (P3764)

Relevancy Sciences Team is responsible for powering relevant, personalized, and scalable customer experiences across Kroger’s e-commerce ecosystem. We build and evolve the science behind search and recommendations that serve millions of customers and support high-scale digital experiences.

We are seeking a Lead Data Scientist to provide technical leadership across search and recommender systems, with a strong focus on modern model architectures, and production-ready machine learning. This role is ideal for someone who combines depth in applied machine learning with strong systems thinking, cross-functional influence, and contributes towards agentic capabilities.

What does the role entail? (Responsibilities)

Technical Leadership, Ownership, and Influence. Own and drive technical initiatives across search & recommender systems. Define and evolve the science strategy for improving content discovery, relevance, personalization, and decision support across digital experiences. Identify high-impact opportunities, make clear technical tradeoffs, and guide the team towards scalable, practical solutions. Rapidly prototype and validate new ideas to accelerate adoption and demonstrate measurable value.

Develop innovative search & recommender systems. Design and build ML solutions tailored to the unique needs of grocery retail domain. Lead the development of systems that improve product discovery and personalization across customer journeys. Bring strong technical and thought leadership on next generation personalization, including the use of Generative AI and agent-based approaches.

Evaluate and improve ML performance. Establish rigorous evaluation methodologies to assess the performance of ML systems across key metrics. Define robust online evaluation frameworks, and guide experimentation strategies that connect model improvements to customer and business outcomes.

Model serving and deployment. Partner closely with Engineering to build and deploy production-ready ML systems. Influence design decisions related to real-time inference, feature access, system integration, monitoring, and reliability. Ensure solutions meet latency, scalability, and operational requirements. Contribute to the evolution of serving and deployment strategies.

Cross-functional leadership. Work closely with Product, Engineering, and business stakeholders to translate needs into clear problem statements, hypotheses, and execution plans. Drive alignment across teams and influence decisions through clear communication of tradeoffs, risks, and expected outcomes.

Mentoring and knowledge sharing. Mentor data scientists and lead technical reviews to improve model quality, experimentation rigor, and systems thinking. Promote best practices in reproducibility and evaluation. Contribute to building a strong, learning-oriented team culture.

What skills and experience do you need? (Requirements)

• Bachelor’s, Master’s, or PhD in Computer Science, Data Science, Statistics, Mathematics, Engineering, or a related quantitative field.
• 6+ years of experience applying machine learning to real-world problems with strong experience in search and recommender systems. Strong understanding of approaches such as embeddings and multi-stage decision systems.
• Strong proficiency in Python and SQL, with experience working on large-scale data using tools such as Spark.
• Experience with modern machine learning and deep learning frameworks such as PyTorch or TensorFlow.
• Strong foundation in statistics, experimentation, and data analysis, including design of experiments and A/B testing.
• Familiarity with large language models, foundation models, and emerging AI capabilities, including where they are applicable and where they are not.
• Experience evaluating or prototyping GenAI-based solutions is preferred.
• Experience partnering with engineering teams to deploy and maintain machine learning systems in production.
• Understanding of real-time systems, model serving, feature pipelines, and monitoring.
• Ability to make practical tradeoffs between model complexity, performance, latency, and scalability.
• Demonstrated ability to lead technical work across projects and influence direction across data science, engineering, and product teams.
• Experience mentoring or guiding other data scientists and contributing to a strong technical culture.
• Experience working with cloud platforms such as GCP or Azure.
• Experience in retail, e-commerce, or high-scale consumer domains is a plus.

Why join our team? (Rewards)

Impact millions of people. As a member of our data science team, you will have the opportunity to make a tangible difference in the lives of millions of customers by delivering relevant and personalized recommendations that enhance their grocery shopping experience. Your work will directly contribute to increasing customer satisfaction and loyalty, driving business outcomes for our company.

Continuous learning and development. Challenge yourself. We are committed to fostering a culture of continuous learning and development. You will have access to resources and support for expanding your knowledge and skills in cutting-edge technologies, including recommender systems, machine learning and artificial intelligence. Our team encourages exploration and experimentation, providing opportunities to stay at the forefront of industry advancements.

Work on new developments in recommender systems. Join a team at the forefront of innovation in recommender systems and AI. You will have the chance to contribute to pushing the boundaries of what’s possible in personalized recommendation technology. You will have the chance to work on exciting projects that leverage the latest developments in deep learning architectures and data science methodologies.

#LI-SSS

What's the opportunity? 

We’re building Intercom’s Scaled Customer Success team to reach more customers, provide consistent high-impact outcomes, and lean even harder into what makes us unique: our AI-powered products (especially Fin) and deep domain expertise. As a Scaled Customer Success Manager, you’ll be the customer’s trusted guide—helping them adopt and embed Intercom’s suite at scale, extracting real value, and scaling processes so more businesses succeed, more reliably.

If you’re excited by working at the intersection of AI, product adoption, and operational excellence—and you want to help define how scaled CS works in practice—this is your role.

What will I be doing? 

• Drive broad product adoption, with special focus on Fin and AI-powered features: helping customers understand how Fin can automate support, enhance service, and deliver self-serve experiences, alongside human support.
• Design, implement, and iterate on engagement strategies and playbooks that can scale across customer segments—leveraging technology, automation, digital content, and smart touchpoints.
• Own implementation and onboarding conversations for your customers, ensuring they are being set up for success from Day 1.
• Monitor usage & health signals proactively—identifying risks, opportunities, and expansion paths; drive intervention where needed.
• Collaborate closely with Sales, Solution Engineering, Education, and Product to ensure a seamless customer journey from purchase through expansion.
• Act as the Voice of the Customer: feed insights from scaled engagements back into the product roadmap, feature improvements, messaging, and internal training.
• Help define what “Scaled CS” means here: you’ll be a builder—defining processes, tools, metrics, and models for what high volume, high value looks like.

What skills do I need? 

• 2–4+ years in a customer-facing role in SaaS / technology / product success or similar, with a track record of managing many customers or high-volume engagement.
• Strong interest in / experience with AI & automation support tools; ability to explain AI/Fin features and use cases to customers, and help them build workflows around them.
• Comfortable discussing technical topics such as APIs, integrations, and workflows—not an expert, but confident engaging with customers on technical questions and guiding them to resources.
• Excellent communication skills: can break down complex product and technical topics clearly for different audiences (executives, operations, support leaders).
• Data-driven mindset: able to monitor usage metrics, define success metrics, analyse what is / isn’t working, and adapt strategy based on results.
• Self-starter, entrepreneurial, comfortable in ambiguity; able to build processes from scratch and consistently improve them.
• Strong relationship builder: you can maintain trust even with many customers, manage expectations, and partner with internal stakeholders.

Bonus skills & attributes 

• Interest in consumption or usage-based SaaS models.
• Exposure to Generative AI, chatbots, virtual agents, or AI-assisted support tools.
• Experience in operations, scaling CS / onboarding / customer education / digital engagement programs.

Benefits 

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!

*Proof of eligibility to work in the United States is required.

The OTE range for candidates within the Greater Chicago Area is $108,500 - $129,645. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).  

@properties, a brand under Compass, is looking for a visionary Design Manager to drive groundbreaking corporate marketing that sets our brand apart. This role requires a bold creative leader who thrives on pushing boundaries, developing innovative marketing campaigns, and inspiring a team of designers to elevate the brand.

Working closely with internal stakeholders, the Design Manager will play a critical role in executing high-impact corporate marketing initiatives, ensuring our visual storytelling and brand identity remain at the forefront of the real estate industry.

Please note: this role is in office Monday - Thursday in Chicago, IL.

 Key Responsibilities:

• Lead and Inspire: Manage and mentor the day to day of a team of graphic designers, leading weekly meetings, fostering collaboration, and encouraging creativity that pushes industry norms.
• Innovate & Execute: Develop and oversee cutting-edge corporate marketing campaigns that enhance brand visibility and engagement.
• Big-Picture Thinking: Spearhead large-scale projects and events, ensuring seamless execution while delegating tasks efficiently across the team.
• Strategic Collaboration: Partner with internal stakeholders to bring fresh ideas to life, ensuring alignment with brand goals and market trends.
• AI Design Leadership: Owns and evolves the use of AI across creative and design processes. Defines standards, workflows, and best practices that integrate AI into concept development, production, and iteration while maintaining brand quality and creative integrity.
• Team Enablement & Education: Coaches and upskills the design team in advanced AI-assisted design methods, driving more strategic, efficient, and sophisticated use of AI.
• Creative Oversight & Feedback: Ensure all corporate marketing materials—digital, print, and experiential—are visually compelling, cohesive, and strategically aligned, providing initial design feedback to the team. Projects will include but are not limited to event brand identities, video concepts and storyboards, animated graphics, print collateral, strategic brand campaigns, print and digital advertisements, email campaigns, social media graphics, signage, presentations, large-scale event collateral, and experitiental activations
• Project Management: Balance creative vision with practical execution, managing timelines, deliverables, and internal expectations.
• Embraces Innovation: Continuously explores new design trends, AI tools, and emerging technologies to enhance creative output.
• Future-Focused Mindset: Anticipates industry shifts and proactively adjusts strategies to keep the team and brand at the forefront of design innovation

Must Be:                                                                                                                                                     

• A Creative Risk-Taker – Someone who isn’t afraid to challenge the status quo and redefine what corporate marketing looks like in real estate.
• A Strong Leader – Experience managing and motivating designers, helping them grow while maintaining high creative standards.
• An Effective Collaborator – Ability to work closely with leadership, incorporating strategic input while maintaining a strong design perspective.
• A Master of Execution – Experience leading large-scale campaigns and projects from concept to completion, including delegation and resource management.
• A Branding Expert – Deep understanding of branding, typography, color, layout, and visual storytelling.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications:

• Seven or more years of related work experience
• Portfolio demonstrating exceptional and highly creative design
• Proficiency in Adobe Creative Suite, including Photoshop, Illustrator and InDesign
• Experience in creating graphics for different social media platforms
• Extraordinary attention to detail and the ability to produce error-free work
• Proven ability to uphold established creative standards and brand consistency across all projects
• Proficiency in AI-powered creative tools such as ChatGPT, DALL-E, Adobe Firefly 
• Demonstrated expertise in applying generative AI to creative and design workflows, with a proven ability to develop scalable prompt systems, evaluation frameworks, and team practices
• Strong understanding of spatial design and the ability to execute impactful large-scale installations; prior work in environmental of experiential design is a plus
• A passion for design, ability to anticipate and stay abreast of graphic design trends
• Strong creative thinking, aesthetic and layout skills
• Impeccable file management, organizational and time management skills

Compensation: The base pay range for this position is $95,000-$110,000; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.

At Loka our teams launch meaningful projects across a wide range of industries. In the last year we helped advance the world’s #1 AI reading tutor, transform rundown homes into green machines and accelerate novel drug discovery to fight leukemia. And we did it all while working 100% remotely and enjoying every other Friday off 😎

We’re seeking experienced technical sales reps or candidates with a strong technical background combined with customer-facing experience. You should take genuine joy in helping businesses succeed by diagnosing cloud architecture challenges and advising the most appropriate technical solutions. Your sales training is more important than your engineering and/or cloud account management experience: The former builds the kind of knowledge you’ll need to hit the ground running; the latter you’ll earn along the way.

As an AWS Generative AI Partner, we offer a unique platform to leverage your expertise and contribute to a vast array of innovative projects. A strong drive to compete and close deals is essential, but the ability to thrive in a team-driven environment will make you a great fit.

Responsibilities

• Lead all aspects of the sales process (prospecting, sales meetings, company introductions and presentations, proposals, negotiations and account management).
• Build, nurture and maintain relationships with potential clients and partners, including in-person meetings, lunches, conferences etc.
• Foster AWS relationship with existing and new teams to generate your own pipeline
• Own the pre-sales journey with Loka prospects, with the support of the engineering team.
• Understand the client’s business environment and communicate Loka’s value proposition clearly. Your ability to comprehend how software products are built—beyond just memorizing selling points—is crucial.
• Maintain current sales performance coaching software industry and product knowledge.
• Conduct market research to generate new business opportunities.
• Support stakeholders with data and asset resources.
• Manage projects for various sales initiatives.

Requirements

MUST HAVE

• 5+ years of sales experience in professional services or adjacent product selling experience
• Experience in environments with exposure to data infrastructure, machine learning and/or cloud architectures
• Experience working with cloud services, preferably with AWS, and strong understanding of core AWS services
• Ability to travel to meet clients and attend industry events up to 25% of the month
• Ability to prioritize multiple tasks with varying deadlines and adapt to changes in and market
• Excellent communication and interpersonal skills
• Strong organizational skills
• Eligible to work in the US without sponsorship

STRONGLY PREFERRED

• Analytical and problem-solving skills and aptitude for learning quickly
• Experience working for a cloud provider or cloud consulting partner
• Previous experience in technical sales
• Attention to detail and comfort within fast-paced work environment
• US working hours, with emphasis on morning meetings for San Francisco-based candidates

Benefits

• Salary range $150,000 to $175,000
• Every other Friday off, i.e. 26 extra days off a year. Our team calls it a life-changing benefit. We think you’ll agree.
• 100% remote. Work where you feel most comfortable and productive. 
• Medical, dental and vision coverage, life insurance and disability
• 401k with up to 4% employer matching 
• LokaLabs™: Apply moonshot technologies to overlooked societal challenges in our internal incubator.
• Continuous Learning Support
• Paid vacation days, sick days and local holidays

Please submit your CV in English.