TITLE: US Payroll Specialist II

REPORTS TO: VP of Human Resources

LOCATION: Remote

EMPLOYMENT TYPE: Full-Time

Here are Career Team, we’re searching for our next US Payroll Specialist! As a US Payroll Specialist,, you are the heartbeat of our payroll operations. You will ensure the integrity of our data, provide world-class support to our US-based employees, and act as the primary guardian of our time-tracking accuracy. Reporting to the Director of Payroll, you will be instrumental in processing multi-state payroll across 15+ jurisdictions.

Career Team also offers a competitive total rewards package including:

● 100% Remote: work from the comfort of your home, anywhere in the Philippines

● Night Shift Premium: Competitive Night Shift Differential for graveyard hours. Expected works hours are 10:00pm to 7:00am PHST

● Health First: Premium HMO coverage with options to add dependents;

● Stability: Employment with a US-based organization that offers amazing options for advancement;

● Generous Leave: paid holidays and 15 paid time off, offered on an accrual basis.

Your Impact on Career Team’s Success:

● Ticketing & SLA Management: Act as the "Tier 1" support for all payroll inquiries via Freshservice. You will be responsible for triaging tickets, providing accurate responses, and ensuring all inquiries are resolved within our established Service Level Agreements (SLAs).

● Precision Data Management: Review and audit employee timecards for regular hours, OT, and various leave codes. Load batches and perform the critical "first review" of payroll registers to catch variances before they happen.

● ADP Power User: Maintain and update ADP Workforce Now to reflect changes in labor laws, tax jurisdictions, and employee status.

● Garnishment Administration: Set up and manage garnishments in compliance with US federal and state requirements.

● Employee Experience: Act as the first point of contact for payroll-related inquiries, resolving issues with empathy, speed, and professionalism.

● Reporting & Insights: Generate weekly/monthly headcount summaries and requested reports for audits to help leadership make data-driven decisions.

What You Bring:

● Experience: 2–3 years of specialized payroll experience, specifically handling US-based payroll (understanding US tax cycles is a must).

● Technical Chops: Proven experience with a Payroll System, such as ADP Workforce Now or Kronos/UKG. Intermediate Excel skills (VLOOKUPs and Pivot Tables are daily tools).

● Ticketing Experience: Proven experience using Freshservice, Zendesk, ServiceNow or a similar ticketing platform. You must understand the importance of ticket status, priority levels and SLA countdowns.

● Adaptability: Comfortable working 10:00 PM – 7:00 AM PHST to align with US Eastern/Central time zones.

● Communication: Exceptional verbal and written English, with the ability to explain complex pay issues to US employees.

● The "Zag" Mindset: A proactive approach to problem-solving—you don’t just report a variance; you find the source.

● Must be a self-starter, hands on and able to be flexible with competitive work demands. Take the initiative to look beyond any variances and get to the source of the problem or identify trends;

● Meticulous organizational skills and detail-oriented;

● Professional communication skills, experience with handling sensitive and confidential data;

● Must be able to meet deadlines and work under pressure, including the ability to perform and complete a high volume of work assignments with speed and accuracy, work cooperatively with others and showing courteousness and a high level of professionalism.

Salary range from 45-70,000 PHP month, depending on experience

TITLE: US Payroll Operations Analyst

REPORTS TO: VP of Human Resources

LOCATION: Remote

EMPLOYMENT TYPE: Full-Time

Here are Career Team, we’re searching for our next US Payroll Specialist! As a US Payroll Specialist,, you are the heartbeat of our payroll operations. You will ensure the integrity of our data, provide world-class support to our US-based employees, and act as the primary guardian of our time-tracking accuracy. Reporting to the Director of Payroll, you will be instrumental in processing multi-state payroll across 15+ jurisdictions.

Career Team also offers a competitive total rewards package including:

● 100% Remote: work from the comfort of your home, anywhere in the Philippines

● Night Shift Premium: Competitive Night Shift Differential for graveyard hours. Expected works hours are 10:00pm to 7:00am PHST

● Health First: Premium HMO coverage with options to add dependents;

● Stability: Employment with a US-based organization that offers amazing options for advancement;

● Generous Leave: paid holidays and 15 paid time off, offered on an accrual basis.

Your Impact on Career Team’s Success:

● Ticketing & SLA Management: Act as the "Tier 1" support for all payroll inquiries via Freshservice. You will be responsible for triaging tickets, providing accurate responses, and ensuring all inquiries are resolved within our established Service Level Agreements (SLAs).

● Precision Data Management: Review and audit employee timecards for regular hours, OT, and various leave codes. Load batches and perform the critical "first review" of payroll registers to catch variances before they happen.

● ADP Power User: Maintain and update ADP Workforce Now to reflect changes in labor laws, tax jurisdictions, and employee status.

● Garnishment Administration: Set up and manage garnishments in compliance with US federal and state requirements.

● Employee Experience: Act as the first point of contact for payroll-related inquiries, resolving issues with empathy, speed, and professionalism.

● Reporting & Insights: Generate weekly/monthly headcount summaries and requested reports for audits to help leadership make data-driven decisions.

What You Bring:

● Experience: 2–3 years of specialized payroll experience, specifically handling US-based payroll (understanding US tax cycles is a must).

● Technical Chops: Proven experience with a Payroll System, such as ADP Workforce Now or Kronos/UKG. Intermediate Excel skills (VLOOKUPs and Pivot Tables are daily tools).

● Ticketing Experience: Proven experience using Freshservice, Zendesk, ServiceNow or a similar ticketing platform. You must understand the importance of ticket status, priority levels and SLA countdowns.

● Adaptability: Comfortable working 10:00 PM – 7:00 AM PHST to align with US Eastern/Central time zones.

● Communication: Exceptional verbal and written English, with the ability to explain complex pay issues to US employees.

● The "Zag" Mindset: A proactive approach to problem-solving—you don’t just report a variance; you find the source.

● Must be a self-starter, hands on and able to be flexible with competitive work demands. Take the initiative to look beyond any variances and get to the source of the problem or identify trends;

● Meticulous organizational skills and detail-oriented;

● Professional communication skills, experience with handling sensitive and confidential data;

● Must be able to meet deadlines and work under pressure, including the ability to perform and complete a high volume of work assignments with speed and accuracy, work cooperatively with others and showing courteousness and a high level of professionalism.

Salary range from 45-70,000 PHP month, depending on experience

Required Qualifications

Education: Bachelor's/College Degree, Human Resource Management, Business Studies/Administration/Management, Psychology, or equivalent.Experience: 

• At least 1 year of experience in HR Employee Relations and Engagement facet.
• With a strong background in Labor and Employee Relations.
• Background in all HR facets is an advantage.
• Proven experience in developing and maintaining relationships with key internal and external stakeholders.

Skills: 

• Strong Analytical Skills.
• Data Management/ Data Accuracy.
• Engaged in facilitation and training skills.
• Commitment to delivering the highest quality first time.
• Proven ability to work to deadlines and under pressure with a positive attitude.
• Compassionate.

Languages: Outstanding written and verbal English communication skills.

Other Requirements: Amenable to working on a shifting schedule, especially night shift.

Key Responsibilities

• Act as the main Program Partner for HR-related concerns involving employee life cycle inquiries, which may include onboarding, offboarding, lateral transfers, and any employee movements;  
• Act as a generalist with a full understanding of compensation and benefits, basic health and wellness policies, and other critical HR processes. Liaise with critical HR-related concerns involving its respective Center of Excellence (COEs). Ensure that concerns are resolved in a timely manner. Liaise with employee concerns to respective departments and support groups if needed; 
• Conduct constant meetings and touch base with program leaders and stakeholders for policy alignment, compliance, and diagnosis;
• Analyze HR trends and metrics and collaborate with program leaders to determine initiatives and programs in order to increase employee engagement and productivity; 
• Analyzes trends and metrics in partnership with the HR Center of Excellence (COEs) to develop solutions, programs, and policies;
• Prepare Weekly and Monthly Reports on critical HR Reports such as Attrition, COC, and Performance. Analyze data to provide recommendations and insights; 
• Manage and resolve a range of employee relations issues, from simple to complex. Conducts effective, thorough, and objective investigations and coordination for immediate concern resolution;  
• Strong familiarity with labor laws and similar legislation. Provide advice and facilitate high-risk dispute resolution and critical disciplinary decisions relating to the Company Code of Conduct. Ensure end-to-end internal disciplinary process compliance and documentation. 
• Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partners with the legal department as needed/required. If needed and authorized, represent the company at SENA conferences. 
• Facilitate and improve the New Employee Orientation. Conduct focus group discussions, crash courses, and other learning discussions;
• Act as a people partner and ensure a positive employee experience to increase commitment, compliance, engagement, and productivity;
• Actively work with, communicate, and support stakeholders in all aspects of HR to help achieve the Operational goals of the business;
• Assist in the conceptualization, development, & implementation of Human Resources projects or initiatives to maintain competitive advantage and increase employee engagement;
• Ensure a seamless employee offboarding experience. Gather needed data and prepare the report as needed.  
• Attend to any tasks and reports the Sr. HRBP, Manager, and Officer may assign.

Key Responsibilities

Team Leadership & Development

• Team Leadership & Development

People Management: Lead and manage a team of Quality Analysts, providing the coaching, support, and professional development necessary to meet performance targets.

• Individual Development Plans: Conduct at least bi-monthly 1-on-1 career coaching sessions to help team members bridge skill gaps, focusing on competencies like advanced RCA, stakeholder management, and policy expertise.
• Onboarding & Upskilling: Oversee the onboarding of new Quality staff and collaborate with the Training team to address upskill/cross-skill needs based on quality performance.
• Conflict & Dispute Resolution: Serve as the final arbiter for internal audit disputes and technical calibration variances that cannot be resolved at the Quality Analyst level. Handle internal and external escalations through the standard processes within the agreed turnaround time.

Quality Governance 

• Sampling Audit Management:  Oversee the full 360-degree sampling cycle—from defining the sampling logic and verifying statistically significant data sets to managing the appeal process and final analysis. Ensure the Quality Team’s compliance with the sampling volume requirements.
• Executive Reporting: Support the Quality Manager during WBR, MBR, and QBR sessions, translating complex audit data into high-impact "Executive Summaries" and “Path to Green” or “Get Well” strategies.
• Internal Quality Alignment:  Lead cross-functional Quality Meetings for each Line of Business (LOB) to drive performance visibility. This includes deep dives into key metrics— Audit Completion Rate, Quality Scores, Critical Errors —while ensuring all teams are aligned on the latest policy or quality guidelines updates, organizational changes, and auditor accuracy (ATA) results.
• Audit the Auditor (ATA): Execute the "checks on the checker" framework to maintain audit standardization and eliminate auditor bias across the team.
• Operational Alignment: Spearhead Weekly Meetings with Operations and Training Teams to align on upskilling needs and action plans, based on quality trends.

Policy Documentation: Maintain and update internal "huddle" documents or monitoring guidelines upon receiving clarifications from the client, ensuring a seamless cascade to all stakeholders.

Required Qualifications

• Education: A bachelor's or College degree is standard. Senior High School graduates may be considered with at least 6 months of BPO experience.
• Experience: Typically 3 years of Quality Assurance experience in a BPO setting. Experience in the same program is highly desirable.
•  Skills: 
• Good leadership skills
• Strong knowledge of QA fundamentals, principles, and methodologies.
• Excellent analytical skills and  proven ability to perform Defect Analysis, Trend Analysis, and Root Cause Analysis (RCA) to identify "The Why" behind the numbers
• Ability to distinguish between an "Individual Error" and a "Systemic Policy Gap" and correlate with Operational KPIs.

Ability to translate complex data sets into "Executive Summaries" and "Path-to-Green" strategies for stakeholders.

• Good stakeholder management skills
• High proficiency in Google Sheets/Excel (macros, complex formulas, pivot tables) and Slides/PPT to create high-impact visual dashboards for WBR, MBR, and QBR presentations.
• Familiarity with Google Analytics

Program-specific skills required.

• Language: Exceptional English communication skills (written and verbal) to confidently represent the Quality department in meetings with internal and external stakeholders.

Career TEAM, a leading workforce development organization, is deeply committed to spearheading initiatives that elevate our workforce development software and services. Our dedication to fostering a culture of alignment, action, and engagement propels us forward as we expand our team. We are currently in search of a dynamic and detail oriented Payroll Admin that will support our Human Resources and operations team with critical payroll and business functions.

Join Career TEAM in making a positive impact on communities through our workforce development products and services. Apply now to be a key player in driving operational efficiency, and contributing to the organization’s growth, all while enjoying the flexibility of a 100% remote position.

In this role, you will work from 10:00pm to 7:00am PHST

Why Join Us?

• Be a founding member of a dynamic team shaping the future of our products.
• Make a tangible difference in the lives of individuals.
• Grow and learn in an environment that values innovation.
• Receive coverage under the company sponsored HMO plan.

Scope:

The Payroll Data Entry Specialist will be responsible for the day-to-day operations of payroll data entry and processing for the entire organization. This role is vital to the smooth operation of the company’s payroll process, guaranteeing that employees are paid correctly and on time. 

Your Impact on Career Team’s Success:

• Initiate, track and complete the self-paced employee onboarding process via ADP Workforcenow for all employees across the US and PH.
• Review employee information for accuracy, including name, address, tax ID, tax withholdings, etc. 
• Update employee payroll information including marital status, job titles, wages, hires and separations.
• Ensure the integrity of the payroll data entry of the US based team  by reviewing employee timecards for their regular hours, overtime, sick or vacation time and other pay codes.
• Input additional earnings, such as bonuses or commissions.
• Ensure compliance with US federal, state and local tax laws and regulations.
• Calculate and process payroll adjustments in the ADP Workforce Now system.
• Assist with other special payments and other reconciliations ad needed.
• Respond to and resolve all payroll inquiries in an accurate, courteous, and confidential manner.
• Prepare weekly and monthly headcount summary and other reports as needed.
• Edit ADP’s set up as needed to accommodate the various labor laws, leave laws and compliance requirements across the United States
• Approach each day with a “Zag” mindset
• Other duties as needed.

Ideal Qualification for this Role Include:

• Bachelor's degree in Business, Accounting or another related concentration. 
• At least 2-3 years of data entry or administrative experience 
• Must have experience working with payroll and HRIS systems
• Exposure to ADP - Workforce Now product preferred
• Excellent communication and interpersonal skills 
• Proven analytical skills coupled with a high level of accuracy and attention to detail.
• Proven ability to work effectively either as an individual or member of a team and relate effectively with staff on all levels.
• Proven ability to quickly learn new information, processes, and procedures.
• High level organization skills with a high degree of drive, initiative, and the capacity to deal with multiple and often conflicting priorities.
• MS Office Skills like Excel (Intermediate), Word, Outlook as per MS Office Skills matrix
• Must be a self-starter, hands on and able to be flexible with competitive work demands.  Take the initiative to look beyond any variances and get to the source of the problem or identify trends;
• Meticulous organizational skills and detail-oriented;
• Professional communication skills, experience with handling sensitive and confidential data;
• Must be able to meet deadlines and work under pressure, including the ability to perform and complete a high volume of work assignments with speed and accuracy, work cooperatively with others and showing courteousness and a high level of professionalism.

GOALS OF THE POSITION: 

Ensure smooth management of a team and achieve the goals set by the company. Be a role model for the team in terms of customer orientation and our business principles. Be the point person and elevation for all concerns.

MAIN RESPONSIBILITIES: 

• Ensure customer orientation and productivity of employees and react accordingly when needed.
• Provide orientation and set correct company expectations for employees which may include giving correct information, assistance and reference materials necessary to perform their jobs efficiently.
• Main contact for work-related needs of employees
• Assists in addressing and resolving variety of concerns and issues pertaining to account support, performance standards, relationship with colleagues/team, and other departments.
• Submit team performance reports and address performance problems through corrective disciplinary actions.
• Process and submit operational and administrative tasks on a timely manner
• Create and implement team based or individual action plans as needed to drive Performance.
• Meet team attendance and performance targets
• Conduct coaching and mentoring that are essential to the individual and team development
• Interact with different teams and departments within the company.
• Attend official organizational meetings set for updates and discussions
• Spearhead monthly retention activities and other activities that will promote camarederie and team work within the company
• To be service oriented and ensure customer satisfaction
• Continuous pro-active effort towards improving customer satisfaction and our internal procedures
• Conduct interviews for potential new agents or replacement agents.

Others:

• Accepts other responsibilities as maybe assigned by superior according to the need of the Company.
• Creates and preserves the most favorable Company image by conducting all functions in the most ethical and fair manner.
• Administers all assigned functions consistent with and in support to the goal of the company.

REQUIREMENTS

• Education or training in Computer Science , IT or equivalent experience
• Excellent English verbal and written communication skills
• Strong technical and customer service know how on 1&1 and other internal operation/ systems
• Experience with Customer Service and Technical Support
• Has strong leadership skills 
• Organized, driven and results-oriented

At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.

Qualifications:

• At least 3 years of experience in an HR Generalist role

• Strong understanding of employment and labor law

• Proficient in SAP

• Experience collaborating with global stakeholders is a plus

• Experience in a shared services environment is an advantage

Goals of this role:

The Administration Partner is responsible for the comprehensive administrative handling of all HR-related processes within one or several business areas. In close cooperation with HR Officers and HR Business Partners, the role ensures a high-quality, efficient, and legally compliant execution of all administrative HR tasks. The Administration Partner acts as a knowledgeable contact person, process optimizer, and trusted advisor within the operational HR environment.

Responsibilities:

• Own and manage end-to-end HR administrative processes across the employee lifecycle, ensuring accuracy, timeliness, and compliance with internal policies and legal requirements.

• Handle onboarding and offboarding activities, including contract preparation, amendments, termination documentation, exit interviews, and coordination with internal and external stakeholders.

• Prepare and maintain legally relevant HR documents such as employment contracts, addendums, warnings, termination and release agreements, and job references.

• Serve as a primary point of contact for employees, managers, HR colleagues, payroll, and other internal teams on HR-related matters.

• Maintain and update HR systems, digital personnel files, organizational data, and reports (e.g., SAP, InsideNet/EIAM).

• Support payroll processes (pre- and post-processing, checks, reporting) across multiple countries, with a focus on France and coordination with international accounting teams.

• Manage administrative HR topics related to employee life events, including parental leave, sickness, work accidents, vacation entitlements, and special leave.

• Prepare regular and ad-hoc HR reports, analytics, and compliance documentation (e.g., headcount, probation, temporary contracts, ASR reporting).

• Contribute to process optimization, standardization, and digitalization initiatives, including system transitions and change or transformation projects.

• Support organizational development activities such as restructurings, role changes, promotions, and international assignments or expatriations.

• Monitor legal and regulatory changes and support audits, new entity setups, and integration projects.

• Provide functional guidance to working students and support cross-functional and international HR initiatives as required.

Job and Company Highlights:

• Competitive salary + bonuses + unlimited commission

• Generous paid time off

• Healthcare and Life Insurance coverage on day 1

• Above industry standard company and statutory benefits

• Monthly and Quarterly Engagement Activities

• Work-Life Balance

• Training and Development

The Intraday Performance Specialist is primarily responsible for Market/Site performance on workforce efficiency metrics (service levels, abandonment rates, handling times) and overall market and site optimization.

Main Responsibilities:

• Monitor and ensure alignment (planned vs. actual) of incoming volumes of customer requests per time interval, inventory of the individual work pools, personnel availability per time interval.
• Interpret and assess any deviation of incoming volumes of customer requests per time interval against forecasts and mitigate any deviation by a request to increase or decrease staffing as appropriate.
• Independent initiating counter measures to secure the defined service level and the optimal personnel productivity, i.e.: independent prioritization during the processing of customer enquiries, independent intraday rescheduling of the employees, taking into account the incoming volumes as well as the individual skills of the employees.
• Creation, preparation and development of daily reports e.g.: demand calculations, analysis of contact reasons, employees statistic (e.g. distribution of break times), daily closing mails
• Proactively identifying and reporting issues impacting Teammate productivity – partnering with Operations and other Support Functions in communicating and managing the impacts to both our Customers and Teammates
• Partnering with the business to make judgment calls and decisions to deliver the optimal levels of service and productivity - demonstrating responsibility and professionalism in balancing customer and shareholder needs.
• Preparing analysis and insights for the business to enable robust decision making that will ultimately improve efficiency and performance in a customer focused way
• Analyzing and understanding Productivity, Shrinkage, Occupancy, Attrition and Staffing trends in partnership with other members of the WFM team
• Partnering with Long Term Forecasting and Work Force Planning Teams to enable alignment of long and short term forecasts.
• Analyzing current processes and proactively recommend changes to improve.
• Assisting with ad-hoc projects or assignments as required

Others:

• Accepts other responsibilities as maybe assigned by superior according to the need of the Company.
• Creates and preserves the most favorable Company image by conducting all functions in the most ethical and fair manner.
• Administers all assigned functions consistent with and in support to the goal of the company.

Requirements:

• BS/BA degree in related field required or the equivalent professional experience
• At least two years professional experience in the area of call centers (as call center employee, 2nd Level, Intraday Performance Coordinator, Real-time Analyst or Workforce Management background
• Good knowledge of the work contents and technical backgrounds (dependencies, framework parameters of the execution processes, technical conditions etc.) at the location general
• Good knowledge of the in-house processes in the specialist departments and in the WFM at the location, i.e.: which targets have to be met, are there agreed workflows between executives and employees, which key figures are established in the specialist department
• Good knowledge of the used systems within the scope of the execution of the daily tasks: Genesys, Nice, Avaya, e-WFM and other related workforce management software
• Good MS Office knowledge with at least an intermediate knowledge in Microsoft Excel or Google Spreadsheets

We power the people who power the Internet.

Like tech, entrepreneurship, and working on a multinational team? You’ll feel at home at IONOS.

Who we are

With over 8 million customer contracts, IONOS is one of the world’s leading web hosting and cloud providers. Our products help businesses establish their web presence, grow their online reach, and scale their IT and cloud operations. IONOS carries a wide range of product portfolios ranging from domains and classic websites to full featured cloud servers and online marketing tools. IONOS Philippines, located in one of the premier business hubs in Metro Cebu is a captive site and has been in operations for 15 years, employing over 400 employees.

Who we’re looking for

Enthusiastic people with a passion for troubleshooting, support, technology, and sales – who want to help creators, local businesses, organizations find more success online.

TECHNICAL SUPPORT REPRESENTATIVE

Qualifications:

• At least 2nd year College Level or Graduate of any 2-year course

• At least 6 months sales/customer service experience is an advantage

• Knowledge in Website Development, Webhosting and Wordpress is an advantage

• Content Management System is an advantage

• Basic email knowledge and troubleshooting is an advantage

• Excellent English Communication Skills

• Ability to remain calm and professional in all circumstances

• Highly Motivated and Target Driven

• Willing to work on shifting schedules

• Solutions-oriented

Job and Company Highlights

• Competitive salary + bonuses + unlimited commission

• Generous paid time off

• Healthcare and Life Insurance coverage on day 1

• Above industry standard company and statutory benefits

• Monthly and Quarterly Engagement Activities

• Work-Life Balance

• Training and Development

DUTIES AND RESPONSIBILITIES

• Support and manage the HR Business Partner team members to ensure effective collaboration and support with operations, departments, and stakeholders. Ensure consistent touch base and alignment with program leaders;
• Acts as the main Program Partner of specialized programs or accounts regarding HR-related concerns involving employee life cycle inquiries, which may include onboarding, offboarding, lateral transfers, and any employee movements;
• Conduct constant meetings and touch base with program leaders and stakeholders for policy alignment, compliance, and diagnosis. Perform Skip Level to leaders to assess the performance of HRBPs and the quality of support they provide;
• Assist the HRBP Manager in leading the design, development, and administration of projects, programs, and initiatives to improve HR process and policy compliance, increase employee engagement and productivity;
• Analyzes HR trends and metrics and collaborates with program leaders to determine initiatives and programs in order to increase employee engagement and productivity;
• Analyzes trends and metrics in partnership with the HR Center of Excellence (COEs) to develop solutions, programs, and policies;
• Investigate and resolve complex employee relations issues. Conducts effective, thorough, and objective investigations and coordination for immediate concern resolution;
• Strong familiarity with labor laws and government issuances related to employment. 
• Provide advice and facilitate high-risk dispute resolution and critical disciplinary decisions relating to the Company Code of Conduct. Ensure end-to-end internal disciplinary process compliance and documentation.
• Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partners with the legal department as needed/required. If needed and authorized, represent the company at SENA conferences;
• Assist in reviewing policies and contracts. Help ensure that processes are compliant with current labor laws and, as much as possible, amplify best practices. Consistent compliance with government reportorial requirements and documentation.
• Help prepare, audit, and present critical HR Reports such as Attrition, COC, and Performance. Analyze data to provide recommendations and insights to achieve program and organizational goals.
• Facilitate and improve people partnership initiatives such as New Employee Orientation, Focus Group Discussions, Crash courses, and other learning discussions to promote positive employee experience;
• Assist in the conceptualization, development, & implementation of Human Resources projects or initiatives to maintain competitive advantage and increase employee engagement;
• Ensure a seamless employee offboarding experience. Gather needed data and prepare reports as needed.
• Attend to any tasks and report to the HRBP Manager, HR Manager, and Officer that may be assigned.

MINIMUM QUALIFICATIONS AND REQUIREMENTS

     Key Skills:

• With a strong background in Labor and Employee Relations.
• Background in all HR facets is an advantage.
• Strong Analytical Skills.
• Data Management/ Data Accuracy.
• Preferably has experience in the BPO Setting.
• Able to work on a shifting schedule, especially night shift.

     Demonstrated competency in the following areas is also required:

• Proven experience in developing and maintaining relationships with key internal and external stakeholders.
• Engaged in facilitation and training skills.
• Commitment to delivering the highest quality first time.
• Proven ability to work to deadlines and under pressure with a positive attitude.
• Compassionate.

     Education and/or Experience: 

• Candidate must possess at least a Bachelor's/College Degree, Human Resource Management, Business Studies/Administration/Management, Psychology or equivalent.
• At least 5 years of experience as an HR Coordinator, HRBP, ER Specialist, or HR Generalist. Or 1-2 years of experience as an HR Supervisor or Officer.

    Language Skills: 

• Outstanding written and verbal English communication skills.

Job Description

We are looking for Travel Consultants who are passionate about delivering exceptional customer service and helping clients with their business travel needs. This is an exciting opportunity to join a dynamic, fast-growing team where you can sharpen your travel expertise, work with global clients, and grow your career.

What you’ll do:

• Suggest and recommend the best travel options based on client needs.

• Communicate directly with clients through email, chat, and phone.

• Support B2B customers with their business travel bookings.

• Liaise with suppliers and partners to resolve booking concerns.

• Deliver excellent customer service, exceeding client expectations.

• Proactively identify and solve issues, using both established policies and creative thinking.

• Stay updated with new products, features, and innovations in travel.

What we’re looking for:

• At least 1 year of GDS experience (Amadeus, Sabre, Galileo, and/or Worldspan).

• Customer service background in travel, hospitality, airlines, or related fields.

• Excellent communication skills in business English (spoken and written).

• Amenable to work onsite in Ortigas, Pasig.

• Tech-savvy and comfortable using cloud-based tools and systems.

• A proven track record of delivering exceptional service in client-facing roles.

• College degree preferred, but not required.

Traits that will make you successful:

• Strong problem-solving and critical-thinking skills.

• Highly empathetic, customer-focused, and solution-oriented.

• Independent, reliable, and able to take ownership.

• Detail-oriented, organized, and good at prioritization.

• Adaptable to change and eager to learn.

• Open to feedback and continuous growth.

Why Join Us?

• Be part of a fast-growing, innovative travel team.

• Opportunities to learn, grow, and advance your career.

• Work with global clients and gain valuable industry experience.

#EnshoredJobs

Reports to:   Talent Acquisition Senior Manager 

Department: Talent Acquisition Department

Location:   16th floor JMT Bldg. Ortigas, Pasig City

Education Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field

Key Responsibilities

1. Onboarding & Coordination

• Receive and validate candidates endorsed by Talent Acquisition.
• Schedule and conduct onboarding discussions, maintaining updated onboarding files and trackers.
• Monitor completion of required documents, pre-employment medical exams, and background checks to ensure readiness for Day 1 
• Process  buffers to be onboarded for potential fallouts to ensure 100% fill rate.

1. Candidate Support & Orientation

• Guide new hires through documentation, company policies, benefits, and onboarding requirements.
• Provide clear instructions and follow-ups to maximize completion rates and ensure a smooth onboarding experience.
• Address candidate questions and concerns promptly, escalating as needed.

1. Stakeholder & Vendor Coordination

• Collaborate with HR, TA, IT, Facilities, Training, and external vendors to ensure onboarding readiness.
• Communicate updates, risks, and progress to stakeholders to maintain alignment and accountability.

1. Reporting & Compliance

• Track onboarding metrics, maintain accurate records, and prepare daily and weekly reports for management.
• Represent Talent Acquisition in providing audit data to ensure all onboarding activities comply with company policies, labor regulations, and data privacy standards.
• Maintain audit-ready documentation and uphold confidentiality throughout the onboarding process.

MINIMUM REQUIREMENTS AND  QUALIFICATIONS

• Minimum 2 years of experience in onboarding, HR operations, or recruitment administration, preferably in a fast-paced environment such as BPO.
• Familiarity with recruitment documentation, sourcing, staffing processes, and reporting.
• Strong understanding of onboarding procedures, compliance requirements, and ATS/HRIS systems.

• Experience in using Google Suite or  Microsoft Office applications (Word, Excel, Outlook) and reporting tools.
• Strong organizational, time-management, and prioritization skills to handle multiple onboarding processes simultaneously.
• Critical thinking and problem-solving skills with attention to detail.

• Excellent verbal and written communication skills
• Ability to maintain confidentiality and professionalism while working independently or in a team.
• Strong interpersonal and customer-relations skills, able to collaborate with internal teams and external vendors.

• Able to work in a dynamic, fast-paced environment with competing demands.
• Willingness to work 100% onsite in various shifts, extended hours, or additional days as needed by business requirements.
  
  

About InfoTrust

InfoTrust is a global, privately-owned consulting and solutions agency dedicated to unlocking the power of data to drive marketing performance and business growth. We specialize in digital analytics, media enablement, and privacy-centric solutions that help the world’s largest brands optimize their marketing strategies. Our culture is built on passion, ownership, diversity, trust, respect, and continuous growth—values that have earned us multiple "best places to work" awards, including a Great Place to Work certification.

About this Role

Tag Inspector, an InfoTrust product, is a 10-year industry leader in digital data privacy and governance. We are seeking an Associate Full-Stack Engineer to join our lean, high-impact engineering team. In this role, you will move beyond simple "ticket-taking" to perform forensic debugging, maintain cloud-native infrastructure, and help modernize our core global SaaS platform.

Responsibilities:

• Maintain & Modernize: Support our AWS-based product while incrementally transitioning features toward a new, cloud-agnostic architecture.

• Forensic Debugging: Identify root causes in legacy logic by investigating code history to recommend long-term architectural cures rather than quick fixes.

• Feature Development: Build, test, and ship responsive front-end components in Vue.js and robust backend services in Python.

• Collaborative Support: Take full ownership of maintenance tickets and QA tasks, acting as a force multiplier for senior architects.

• Self-Sufficient Problem Solving: Research unknowns and propose "next steps" independently, demonstrating high resourcefulness before escalating.

You could be a great fit if:

• You have 1–4 years of professional experience with Python (writing clean, maintainable code) and Vue.js (or React/Angular with a willingness to transition).

• You possess a "forensic" mindset—the ability to trace data flow through complex systems and enjoy "reading" code as much as writing it.

• You have foundational experience navigating AWS for legacy maintenance and feel comfortable using Docker and Git.

• You are proficient in querying and managing data in Postgres or MySQL.

• You have a high interest in architectural patterns and web privacy (pixels, cookies, and browser mechanics).

Bonus:

• Prior experience with the "Strangler Pattern" for migrating legacy systems.

• Specific interest or experience in digital privacy regulations (GDPR, CCPA, etc.).

You shouldn’t apply if:

• You prefer a role where tasks are strictly defined and handed off via tickets without the need for deep investigation.

• You are looking for a purely greenfield development environment without the need to maintain or refactor legacy code.

Logistics:

• Employment: This position is hired through our local Professional Employer Organization (PEO) partner in the Philippines: KMC Solutions.

• Location: InfoTrust is looking for a candidate who will work out of our Cebu City or Manila office—fully in person for the first 3 months and then moving to a hybrid schedule.

• Reports to: Director of Product Development

Why work here?

At InfoTrust, employees are deeply connected to our core values and have the opportunity to make a meaningful impact and be their best selves everyday.

• Earn Trust: Deliver on what you promise.

• Be Respectful: Don't be an a**hole.

• Promote Diversity: Seek understanding and be inclusive.

• Take Ownership: There is no "they.” Take initiative.

• Grow Every Day: Learn and apply.

• Contribute With Passion: Desire to do good. Give to grow.

Benefits

Benefits are provided through our local PEO and include, but are not limited to: health/vision/dental insurance, generous PTO, parental leave, and more. Ask your recruiter for more details!