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Technical Support Engineer

Ozow

Cape Town Customer Operations 1d ago

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Technical Support Engineer

Ozow · Cape Town

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Customer Operations Cape Town, Foreshore Posted May 8, 2026

Meet Ozow: 

Ozow is a leading fintech company that's redefining digital payments in South Africa and beyond. We're dedicated to making payments more accessible, secure, and convenient for both businesses and consumers. As a fast-growing player in the financial technology sector, Ozow fosters a culture of innovation, diversity, and inclusivity. We believe in pushing the boundaries of what's possible and are committed to making a positive impact on the world through our payment solutions.  

More about this Ozow fantastic position

Many support queries are of a technical nature and therefore as an Ozow support engineer you should have a good understanding of Ozow’s system, programming languages, techniques, and concepts used. A key part of this role would be to assist external developers in their attempts to successfully integrate their respective systems with the Ozow system. 

From a support technician to engineers’ point of view, your role is to ensure that customers receive excellent and consistent service to a high standard and handle issues in an efficient and friendly manner. You need to ensure that you know the policies and SLAs that are in place and always adhere to them.  

In the role of support, you are accountable for your own actions, representing the company in the best light possible by always demonstrating our core values. Ultimately, as a team we are all accountable to the customer as they use the services we offer.  

You are an ideal candidate if you have: 

A proven minimum experience of 2-4 years as a Technical Support Agent
Relevant tertiary qualification in information technology, Computer Science or relevant field 
Experience working with APIs and system integrations
Experience in dealing with payment gateways is a nice to have (not a requirement)
Experience troubleshooting logs and using dev tools such as Postman to identify root causes
An ability to assist other engineering teams and merchants in their integration of our services
The ability to work shifts and stand by as Our TSE team provides 24/7 support
A good understanding of computer systems, mobile devices, and other technical products 
The ability to diagnose and troubleshoot basic technical issues 
Familiarity with remote desktop applications and help desk software
Excellent problem-solving skills 
An ability to work under pressure, particularly when dealing with times of high demand
The ability to provide step-by-step technical help, both written and verbal

Your skills and competencies

You eagerly embrace change, absorb cross-functional skills, and connect ideas across disciplines to drive fresh thinking and innovation.
Ability to initiate, develop, maintain and leverage outstanding relationships to influence a wide network, both inside and outside the company.
A trailblazer who steps up, takes charge, and creates meaningful impact—those driven by performance and purpose to lead from the front and make a real difference every day.
You thrive in collaboration, embrace inclusion, and bring a genuine curiosity for global cultures—valuing collective success over individual credit.
Demonstrate strategic foresight, sound judgement, and the ability to make confident decisions under uncertainty, always working toward the best possible outcomes.
You challenge norms, champion innovation, and constantly seek growth—for themselves, their team, and the solutions they build.
You are a decisive doer—those who take initiative, follow through with confidence, and ensure results through courageous, hands-on leadership.
We value optimism, agility, and the strength to persevere under pressure—balancing performance with positivity, even in challenging environments.
You are driven, proactive individuals who take ownership, face challenges with grit, and consistently push for excellence—not just as participants, but as catalysts for success.

Interview process

During the interview process you will meet with the People team, the hiring manager, and relevant CSuite. Be prepared to complete a technical assessment that will showcase your skills.

In office perks

Healthy breakfast, lunches and snacks
Monthly team connects
On-site Barista

Perks for South African based employees

Medical aid subsidy
Group Risk Insurance
Generous paid annual leave
Birthday leave
Learning and Development opportunities
Mentorship programme
Quarterly team building
Community initiatives
Access to cutting edge technology - Ozow Tech Stack

Our Employee Value Proposition

Join Ozow and become part of an elite force that challenges the ordinary and achieves the extraordinary. If you're driven to make an impact, embrace challenges, and seek unparalleled opportunities for growth, your journey starts here.

Compliance

As a fintech company, we prioritize data security, confidentiality, regulatory and compliance. Due to the sensitive nature of our work, we require individuals with a high level of integrity and trustworthiness to ensure adherence to financial regulations and industry standards. Given the sensitive nature of our work, all employees are expected to demonstrate professionalism, accountability, and a commitment to ethical conduct in line with financial regulations and industry standards

Ready to be exceptional? Apply now!

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