Role Overview

We are seeking an dynamic and systems-oriented Instructional System Designer to join the Test & Evaluation Training team. This role will focus on designing scalable frameworks, processes, and platforms to implement technical training solutions that meet the needs of both internal employees and external clients.

The ISD will collaborate closely with the Senior Manager of Training Operations, Curriculum Developer, and Subject Matter Experts (SMEs) to operationalize training content into systems and structures that enable seamless delivery and accessibility for diverse end-user audiences. As a key partner in training lifecycle, the ISD will help design the “how” of training delivery with a focus on scalability, effectiveness, and system performance. They will also play a critical role in ensuring that training solutions are delivered efficiently while navigating complex environments shaped by the Air Force and other military standards and regulations.

The ideal candidate is a strong systems thinker with a proven ability to navigate ambiguous environments, particularly within technical and military training contexts. They bring a background in designing and implementing learning systems, along with the skills to collaborate effectively across multiple business lines and cross-functional teams.

Key Responsibilities

• Systems Design & Implementation:
• Design and implement scalable instructional systems, frameworks, and processes to deliver highly technical training content (e.g., LMS platforms, SCORM-compliant systems, virtual training platforms, or other performance support tools).
• Develop innovative approaches to operationalizing technical training, optimizing delivery methods while working within the constraints of Air Force or other military standards and regulations.
• Test and validate system performance to ensure seamless integration of training content developed by Curriculum Developers.
• Conduct usability testing to ensure systems meet the needs of end-users, including engineers, pilots, maintainers, and government clients.
• Stakeholder Collaboration:
• Work with the Senior Manager of Training Operations, SMEs, and Curriculum Developers to design, implement, and scale training solutions that align with organizational objectives and military standards.
• Act as the strategic bridge between content creation teams and systems implementation, ensuring that what is created by Curriculum Developers aligns with how it is delivered.
• Build strong collaborative relationships across business lines, technical teams, and external clients, serving as a trusted advisor on training systems' design and optimization.
• Needs Analysis & Delivery Innovation:
• Conduct thorough training needs analyses to identify optimal systems or platforms for specific training goals based on the needs of diverse learners and stakeholders.
• Leverage expertise in industry standards and emerging technologies (e.g., SCORM-compliant tools, LMS platforms, AR/VR solutions, or AI-driven training platforms) to recommend and implement cutting-edge instructional systems.
• Align delivery methods with military or government standards, ensuring innovative, forward-thinking solutions are still compliant with required frameworks and policies.
• Evaluation & Optimization:
• Develop methods to monitor and report on system and learner performance, using LMS data, analytics dashboards, and evaluation models (e.g., Kirkpatrick’s Levels of Evaluation).
• Analyze data to refine implementation strategies, improve training effectiveness, and adapt to changing requirements.
• Partner with stakeholders to provide insights on how training systems contribute to performance outcomes and organizational objectives in technical or military contexts.
• Standardization & Compliance:
• Ensure all training systems and their implementation comply with military standards (e.g., Air Force training specifications), organizational policies, and industry benchmarks such as SCORM or xAPI.
• Maintain consistent documentation of systems processes, best practices, and lessons learned to create scalable, repeatable training system operations.
• Stay up-to-date on emerging military and government compliance requirements for training systems.

Required Qualifications

• Bachelor’s degree in Instructional Design, Systems Engineering, Educational Technology, or a related field.
• 5+ years experience as an Instructional Systems Designer or similar role, with demonstrated success in designing scalable frameworks for technical, engineering, aerospace, or defense-related environments.
• Familiarity with Air Force or other U.S. military training programs, including their standards and operational constraints, is required.
• Strong collaboration and communication skills, with the ability to build trust and work effectively in a matrixed and high-stakes environment.
• Analytical thinking and problem-solving skills, with a focus on delivering innovative solutions while balancing organizational constraints.
• Proficiency with e-learning authoring tools (e.g., Articulate Storyline, Adobe Captivate) and multimedia production tools.
• Knowledge of systems integration standards and frameworks, including SCORM, xAPI, or cmi5 compliance.
• Ability to manage multiple projects in a fast-paced, ambiguous environment.

Preferred Qualifications

• Experience supporting Group 5 UAS, FAA Part 145 MRO, production test, flight test environments, or highly technical/regulated industries.
• Understanding of Learning Management Systems (LMS) and training tracking tools (e.g., Cornerstone).
• Relevant certifications, such as CPLP, Agile Practitioner, or instructional design/technology credentials.
• Familiarity with immersive technologies, such as VR/AR, and their applications in training design and implementation.
• Experience with Agile workflows or project management tools like Jira.
• Prior Military experience (Operations or Maintenance Officer/Senior Enlisted).

ABOUT THE ROLE

Anduril Industries is seeking an experienced Instructional Designer to create engaging, effective digital training content that supports the deployment, maintenance, and operation of Anduril’s advanced technology products to both internal and external audiences. This role requires strong technical skill, creative vision, and the ability to work collaboratively with Curriculum Developers, subject matter experts (SMEs) and Training and Adoption Managers.

The ideal candidate is proficient in Cortona3D/Rapid Learning for Teamcenter, TypeScript, and familiar with Articulate Storyline 360 for training content development. You will be responsible for translating complex technical information into visually compelling and instructionally sound digital experiences that support performance and retention.

WHAT YOU'LL DO

• Design, develop, and publish interactive CAD-based procedural training modules using Cortona3D/Siemens Rapid Learning for Teamcenter, ensuring compatibility with S1000D documentation format and SCORM/xAPI standards.
• Create high-quality graphics, animations, and media assets using Teamcenter or NX tools within the Siemens suite
• Collaborate with Curriculum Developers, Training and Adoption Managers, and SMEs to storyboard and script course content aligned to learning objectives and outcomes.
• Assist in the refinement of learner-facing training materials, including Microsoft Powerpoint, Adobe InDesign, Figma, and other presentation platforms.
• Test and troubleshoot eLearning files for functionality, responsiveness, and LMS compatibility.
• Maintain project documentation, file organization, and version control across all content assets in congruence with the Training Experience team guidelines.
• Assist in creating templates and visual standards to ensure consistency across all training products.
• Support the continuous improvement of digital content by analyzing learner feedback, LMS data, and performance metrics.
• Contribute to innovation in immersive or interactive training experiences including potential integration with simulations, AR/VR, and other experiential learning platforms.

REQUIRED QUALIFICATIONS

• 3+ years of experience developing training content in an engineering, technical, or defense-related environment.
• Proven expertise with Rapid Learning for Teamcenter.
• Experience with 3D CAD graphics, models, animations, and other technical training visual assets.
• Understanding of instructional design principles, adult learning theory, and digital accessibility standards.
• Familiarity with SCORM, xAPI, and LMS integration best practices.
• Detail-oriented, organized, and comfortable managing multiple development projects concurrently.
• Strong communication and collaboration skills for working cross-functionally with designers, engineers, and trainers.
• Eligible to obtain and maintain a U.S. Top Secret security clearance

PREFERRED QUALIFICATION

• Military exposure and experience, particularly with military technical documentation and formatting standards, guidelines, and verbiage (MIL-STD-40051, S1000D, etc).
• Experience in modifying virtual simulator environments using TypeScript, C#, and other Unity-adjacent frameworks.
• Strong proficiency with motion design skills in Adobe After Effects. Experience in Creative Cloud tools such as Photoshop, Illustrator, and Audition are a plus.
• Experience working in or alongside LMS platforms such as Cornerstone Learn.
• Bachelor’s degree in Instructional Design, Technical Writing, Digital Media, Education Technology, or a related field.

Purpose

We are seeking an early-career Instructional Designer / Learning Experience Designer to help build and scale high-impact learning experiences that drive performance. This role is designed for someone who is curious, hands-on, and motivated to develop craft across the full learning lifecycle—from concept through delivery and iteration. 

You will contribute to both the design and execution of learning solutions that enable technical teams to learn quickly, apply effectively, and continuously improve. Working at the intersection of content, systems, and operations, you will help translate complex information into clear, practical learning experiences while supporting the infrastructure that makes learning accessible and scalable. 

This role is an opportunity to build foundational expertise in learning design while contributing to a fast-paced, high-performance environment where learning is directly tied to real-world outcomes. 

The Role

Learning Experience Design 

• Support the design and development of engaging learning experiences (e.g., e-learning, microlearning, instructor-led, blended programs) 
• Translate technical or subject matter expert (SME) content into clear, learner-friendly materials  
• Assist in applying instructional design principles (e.g., adult learning theory, learning objectives, assessment design) 
• Contribute to experimentation with new learning formats and delivery methods (e.g., cohort-based learning, microlearning)  

Learning Content Development 

• Create and edit learning assets such as job aids, guides, slide decks, and digital modules 
• Support content reviews, updates, and version control processes 
• Ensure learning materials are accurate, relevant, and aligned with business needs  

Learning Systems & Operations (LMS) 

• Assist with Learning Management System (LMS) administration (e.g., course setup, user management, reporting)  
• Help organize and improve learning content structure, tagging, and navigation within the LMS  
• Support audits of existing content to improve usability and effectiveness  

Learning Pathways & Program Support 

• Help curate role-based or skill-based learning pathways 
• Map learning content to competencies, job roles, or career stages  
• Support program coordination, tracking, and communication 

Process, Documentation & Collaboration 

• Document learning processes, workflows, and best practices  
• Coordinate with cross-functional stakeholders (e.g., engineering, manufacturing, HR) 
• Assist with intake, prioritization, and project tracking for learning requests 

Basic Qualifications

• Bachelor’s degree in Instructional Design, Learning Experience Design, Education, Psychology, Communications, or a related field (or equivalent experience) 
• Foundational understanding of instructional design principles and adult learning theory 
• Strong written and visual communication skills 
• Comfort working with digital tools and learning technologies 
• Strong organizational skills and attention to detail 
• Ability to lawfully access information and technology that is subject to US export controls 

Preferred Qualifications

• Master’s degree in Instructional Design, Learning Experience Design, Education, Learning Sciences, Organizational Psychology, or Industrial / Organizational Psychology, or a related field 
• Experience (academic, internship, or project-based) in creating learning content or training materials 
• Familiarity with authoring tools (e.g., Articulate, Rise, Captivate, or similar) 
• Exposure to LMS platforms 
• Experience working with subject matter experts 
• Interest in technology, engineering, or manufacturing environments 

Work Environment

• This position is based onsite in our Torrance, CA office
• Hands-on ownership of real learning projects with meaningful impact  
• A fast-paced, evolving environment with opportunities to learn quickly  
• A mix of creative, analytical, and operational responsibilities across the learning lifecycle  
• Collaboration with technical teams and cross-functional stakeholders  
• Opportunities to build a strong portfolio of learning work 

Compensation

At Divergent, our pay range is based on the level of the job. For this role, we will consider candidates at level S03 as evaluated through our interview process. 

• S03/Specialist III: $81,900 - $112,610

As the leading transit bus manufacturer in the United States, GILLIG buses play a critical role in the environmental and social initiatives in communities across our nation.  GILLIG is on the forefront in the transition to zero-emission vehicles and has an unmatched reputation in the industry for quality, reliability, durability, service, and support.  From initial design through final assembly, each GILLIG bus is designed and built in Livermore, CA. 

WHY GILLIG

• Leader in environmentally friendly mobility solutions including battery electric, hybrid electric, near-zero CNG and clean diesel transit buses
• Renowned for its inclusive team/family-oriented culture
• Stable, successful, and growing organization – a Bay Area business for over 132 years!
• Flexible schedules (*depending on project needs)
• Excellent compensation including company paid medical premiums, generous retirement plan and other comprehensive benefits

DEPARTMENT OVERVIEW

Customer Care at GILLIG is a fully integrated post-delivery organization focused on protecting fleet uptime, reinforcing vehicle reliability, and strengthening long-term agency partnerships. The department owns the customer relationship after delivery by providing a service experience defined by speed, quality, and accountability, ensuring customers experience GILLIG as a unified partner committed to sustained fleet performance.

Through a coordinated support model, Customer Care delivers lifecycle support across Field Service, Technical Product Support, Warranty Operations, and Technical Training aligned by a central Customer Advocacy function that ensures consistent communication and relationship continuity. Together, these teams provide responsive field and remote support, structured warranty administration, and standardized training to enable customers to confidently operate and maintain their fleets while driving continuous product and service improvement.

ABOUT THE ROLE

This role is a dedicated Instructional Designer responsible for developing and structuring GILLIG’s technical training curriculum and content across instructor-led, blended, and digital delivery models. This role is based at GILLIG's headquarters in Livermore CA with direct access to the production plant.  This exposure provides a hands-on experience to vehicles throughout the build process from chassis assembly through final completion to create accurate, service-ready training materials grounded in real-world applications.

The Instructional Designer translates complex engineering documentation, service manuals, technical publications, and subject matter expertise into clear, structured training assets, including instructor-led materials, learner and trainer guides, and digital learning content. This role is responsible for assessing existing materials, identifying content gaps, and building new training solutions where none exist today.  A strong focus on establishing a scalable, forward-looking training framework rather than maintaining legacy content. Working cross-functionally with Field Service, Engineering, Publications, and Manufacturing, the Instructional Designer ensures training reflects build intent and real-world service conditions.

IN THIS ROLE YOU WILL

• Develop and maintain technical training content derived from service manuals, schematics, technical bulletins, and engineering documentation, ensuring accuracy and applicability to field service
• Translate complex mechanical and electrical systems into clear, structured training content tailored for technician-level audiences
• Convert existing instructor-led materials and field knowledge into standardized, scalable training assets that support consistent delivery across teams
• Design and develop eLearning modules using Articulate 360 (Rise and Storyline), producing interactive, user-focused digital training experiences
• Create and publish SCORM-compliant training packages and maintain content within the Learning Management System (LMS), ensuring accuracy, version control, and alignment with product updates
• Support blended learning strategies that integrate digital content with instructor-led and field-based training to reinforce knowledge retention and application
• Capture and develop multimedia content, including basic video and audio, to document procedures, system overviews, and technical demonstrations
• Collaborate with Field Service teams to capture real-world shop-floor content and convert it into reusable training materials across multiple delivery formats
• Ensure all training content aligns with engineering intent, service documentation, and current product configurations through disciplined content validation and updates
• Partner cross-functionally with Field Service, Engineering, Manufacturing, and Publications to support training development, new product introductions, and emerging technologies including zero-emission systems
• Collaborate with third-party developers and vendors to support training content creation, development, and implementation
• Travel as needed to support content development, field observations, filming, and training initiatives at internal and customer locations

BASIC QUALIFICATIONS

• Associate degree in a technical, instructional, or related field preferred; equivalent combination of education and technical experience will be considered
• Minimum of 3 years of experience developing technical, instructional, or training content in a manufacturing, transportation, automotive, or industrial environment
• Working knowledge of mechanical and electrical systems, including the ability to interpret service manuals, engineering drawings, electrical schematics, and technical documentation
• Strong written and verbal communication skills with the ability to translate complex technical information into clear, structured learning content
• Proficiency with Microsoft 365 (PowerPoint, Word, Excel) and general digital tools used to develop, manage, and publish training content
• Experience with eLearning authoring tools (Articulate 360 preferred) and Learning Management Systems is highly desirable
• Experience with Salesforce and video hosting platforms (e.g., Vimeo) is preferred
• Strong problem-solving, organization, and documentation skills, with the ability to manage multiple content development projects simultaneously
• Ability to work both independently and collaboratively with technicians, trainers, engineers, and cross-functional teams in a fast-paced, developing environment

WORK ENVIRONMENT

• Ability to lift 35 lbs.
• Prolonged periods of sitting/standing at a desk and working on a computer
• Regularly required to sit, stand, and walk and occasionally kneel or squat
• The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation
• Use of required personal protective equipment (PPE) when working in production, shop, or field environments.
• Must be able to navigate manufacturing environment, comfortable around heavy machinery, tools, etc.
• Must be able to wear Personal Protective Equipment, (i.e. safety glasses, bump caps, hearing protection, etc.)
• 20%Travel Required
• Standard start time: 7:00am (negotiable)

EXPECTED COMPENSATION

$75,000 - $120,000/annual salary + premium benefits  

Pay offered may vary depending on multiple individualized factors, including market location, job classification, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if a candidate receives an offer of employment.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

GILLIG is committed to providing equal opportunities to all employees and applicants for employment. We are committed to creating an inclusive and diverse workplace that values and respects the unique talents, experiences, and perspectives of our employees and the people we serve. As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, pregnancy, gender identity or any other characteristic protected by law.

GILLIG is an equal employment opportunity and affirmative action employer.

Responsibilities

As a Senior Instructional Designer, you will own the creation of highly engaging, technically accurate learning experiences that help customers, partners, and internal teams deepen their mastery of Workato’s Orchestrate and Agentic capabilities. You will leverage advanced instructional design skills and product domain knowledge to translate complex technical concepts into accessible and actionable learning content, supporting the adoption and effective use of Workato.

In this role, you will also be responsible to:

• Curriculum Design: Develop and maintain learning paths, courses, and microlearning modules focused on Workato products (e.g. Agent Studio, Enterprise MCP, API Platform).

• Content Development: Create high-quality instructional materials (videos, e-learning, documentation, job aids) that explain Workato product concepts, features, and best practices through strong storytelling, learning flow, and user engagement.

• Product Enablement: Collaborate with Product, Engineering, and Customer Success to ensure training aligns with customer lifecycle, GTM strategies, product capabilities and roadmap.

• Scenario-Based Learning: Design practical labs and real-world scenarios (e.g., building and managing Genies, configuring skills, building data orchestration workflows) to drive practical understanding.

• Assessment & Certification: Develop robust assessments, knowledge checks, and performance-based evaluation materials that measure learner proficiency.

• Cross-Functional Collaboration: Work with Product, Engineering, Customer Success, and SMEs as a trusted partner who can clarify technical requirements and ensure alignment with roadmap and customer needs

• Continuous Improvement: Gather learner feedback and analytics to iterate and improve instructional content, as well as contribute to standards, best practices, and process improvements within the team.

• Agentic Thought Leadership: Stay current with AI, automation, and agentic trends to ensure Workato’s training is innovative and market-leading.Workato Genie - Design time

Requirements

Qualifications / Experience / Technical Skills

• Instructional Design Expertise: Proven experience designing technical learning content for SaaS, automation, or AI products.

• Technical Acumen: Ability to quickly learn and design learning content around complex technical concepts (AI agents, knowledge bases, APIs, data orchestration).

• Content Creation: Skilled in authoring tools (Articulate, Captivate, Camtasia, Adobe CC, etc.) and multimedia production.

• Collaboration: Experience working cross-functionally with Product, Engineering, and Customer Success teams.

• Analytical Mindset: Design evaluation mechanisms to capature data and feedback to drive continuous improvement.

• Communication: Excellent written and verbal communication skills.

Soft Skills / Personal Characteristics

• At least 6+ years of instructional design experience, including curriculum development, e-learning, and multimedia content creation.

• Experience with low-code/no-code platforms, automation, or AI-driven products.

• Familiarity with Workato or similar integration/automation tools.

• Knowledge of adult learning theory and instructional best practices.

• Experience creating digital media (e.g. simulations, animated video, graphics, etc.)

• Experience developing training for multiple modalities (virtual, hands-on/experiential, instructor led, synchronous/asynchronous) for a variety of audiences

Who we are

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators and problem solvers to help us create it.

Who you are

Metropolis is seeking a Senior Learning Experience Designer with strong instructional design fundamentals and a passion for AI-enabled content creation to design scalable, engaging, and performance-driven learning experiences. In this role, you will blend traditional learning experience design with modern content production techniques, including AI-assisted development and video-based learning, to build critical skills and support career growth across the organization. You will partner closely with People Partners, subject matter experts, and business leaders to translate complex concepts into high-quality, learner-centered solutions that ensure our workforce can thrive in a fast-paced, technology-driven environment.

What you'll do

• Design and develop engaging learning programs, courses, and resources aligned to business priorities and L&D strategy
• Apply instructional design methodologies and adult learning principles to create experiences that drive knowledge retention and on-the-job application
• Partner with subject matter experts to translate complex concepts into clear, accessible, and impactful learning content
• Take autonomous ownership of learning content challenges, identifying and resolving blockers to ensure timely and effective delivery
• Build blended learning solutions incorporating eLearning, instructor-led training, virtual sessions, toolkits, and job aids
• Leverage AI enabled tools and platforms to enhance learning design, content development, personalization, and operational efficiency
• Design and produce high-quality video learning content using AI-driven and traditional video creation tools
• Manage the end-to-end video production process, including scripting, storyboarding, editing, and publishing
• Evaluate learning effectiveness through assessments, surveys, and analytics to iterate on programs based on performance data
• Stay current on learning technologies, AI advancements, and industry best practices to continuously innovate the learner experience

What we're looking for

• 5+ years of experience in instructional design, learning experience design, or L&D program development
• Strong grounding in adult learning theory, instructional design models, and blended learning strategies
• Demonstrated experience creating video-based learning content, including use of AI-enabled video tools
• Proven ability to script, design, edit, and produce polished learning videos and multimedia content
• Proficiency in eLearning authoring tools such as Articulate 360/Rise, Camtasia, Captivate, or similar tools
• Familiarity with learning management systems (LMS) and emerging learning technologies
• Excellent communication, storytelling, and stakeholder partnership skills
• Strong project management capabilities with the ability to manage multiple initiatives concurrently
• Creative, learner-first mindset with a focus on measurable business and performance outcomes

While not required, these are a plus:

• Bachelor’s degree in Instructional Design, Education, Human Resources, or a related field

4 Days in Office: Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection.

When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $95,000.00 USD to $115,000.00 USD annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis' total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans and more. #LI-AW1 #LI-Onsite