At AKQA (part of WPP), we believe in the imaginative application of art and science to create a better future. With an entrepreneurial and collaborative approach, we design adaptive ideas, services and experiences that capture the imagination, delivering impressive returns for our clients.

Designers at AKQA apply systems thinking and craft to create brands, products, and experiences that people genuinely want to use, wear, share, and come back to. In a multidisciplinary environment, they translate insight into form, shaping identities, interfaces, and design languages that feel both culturally alive and beautifully precise.

As a Senior Designer in MENA, you'll play an essential role in shaping the design vision and craft of work across brand, digital, product, experience and campaign. You'll help define and build design systems, produce exceptional work, identities and prototypes, and collaborate closely with creative, strategy, tech, delivery and production to create transformative work for regional and global clients.

At AKQA you will have access to world-renowned thought leadership from influential authors, athletes, artists and entrepreneurs. You will work in an environment which fosters a meritocratic culture and encourages ownership, and you will be surrounded by some of the brightest minds in their fields. 

ROLE REQUIREMENTS

• Lead with maker energy. Drive design, craft, and execution with pace and pride, raising the bar on every visual, system, and experience, and pushing visuals to be bolder, clearer, and more culturally relevant.
• Think in systems, not assets. Build identities and design languages that scale across channels and evolve over time. Create rules and rythms, not just one-off screens.
• Craft with obsession. Sweat the details: spacing, alignment, type, transitions, iconography, accessibility, responsiveness. Your work should feel authored, intentional and world-class.
• Design beyond the screen. Bring the same design intelligence to environments, packaging, content ecosystems, installations and tech-enabled experiences. Understand how a brand behaves in the real world.
• Make work that travels. Create a design with PR potential: iconic, ownable, culturally legible. Understand what will land locally in MENA and what will travel globally.
• Own the process end-to-end. From early explorations and mood boards to design development, artworking, production files and QA, you shepherd quality through every phase.
• Collaborate like a modern designer. Work fluidly with writers, strategists, creative directors, technologists, makers, AI tools and the broader AKQA network. Invite critique and use friction to sharpen outcomes.
• Present with clarity and taste. Tell the design story: the rationale, the system, the choices and the craft, guiding clients through what matters and why it works.
• Guard the standard. Be accountable for every deliverable. Ensure every layout, screen, prototype, deck page and asset meets AKQA's global level and reflects the studio's ambition.

QUALITIES AND CHARACTERISTICS

• A compelling portfolio demonstrating design craft and systems thinking across brand, digital, product, campaign and/or experience work.
• Strong ability to develop visual identities, design systems
• Confident in typography, composition, hierarchy and grid systems; high attention to detail.
• Proven success working in collaborative, multi-functional teams.
• Strong design presentation skills (visual and written).
• Culturally literate with a breadth of reference points, and the ability to translate culture into design decisions (not just mood boards).
• Hungry to push boundaries and make work that is distinctive, modern and craft-led.
• Passionate about design best practices and continuously improving your craft.
• Experience in presenting to clients and supporting senior leads is advantageous.
• Degree in Design, Visual Communication, Interaction Design, Visual Studies or related field preferred.
• Extensive experience with industry-standard tools (e.g. Figma, Adobe Creative Suite...).
• Appreciation for production realities: print, digital delivery, responsive behaviour and quality assurance.
• Supplementary skills appreciated: motion design, photography, illustration, 3D, generative/AI workflows, digital installations, creative coding.

 Explore our extensive range of benefits here 

About us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.

About the role

We’re seeking a Quality Leader to design, scale, and manage a world-class quality framework across all support functions (Customer and Partner Support). You will own the end-to-end quality program, drive measurable improvements, and embed a strong culture of accountability, coaching, and continuous feedback. This is a critical leadership role aimed at transforming quality from a compliance checkbox to a strategic performance enabler. This role will be based in our Cairo office and will be an onsite role.

Your Responsibilities

1. Strategy & Governance

• Enhance the existing quality framework to be aligned with Tamara’s customer obsession and COPC standards.
• Define clear quality KPIs, sampling methodologies, and audit scope by channel (chat, email, phone, social, partner support).
• Create a governance model linking quality to CSAT, FCR, DSAT root causes, and operations KPIs.

2. Team Management

• Lead a team of quality specialists and auditors.
• Define team capacity models and performance scorecards.
• Embed regular calibration sessions with Ops, Training, and Product.

3. Framework & Tools

• Lead the implementation or optimization of the quality management system.
• Create audit templates, rubrics, and "What Good Looks Like" playbooks per line of business.
• Collaborate with BI to build quality dashboards.

4. Insights & Continuous Improvement

• Conduct deep-dive analysis on DSAT, repeat contacts, and poor quality audits to identify systemic gaps.
• Translate quality findings into training needs, content updates, process changes, and product feedback.
• Present weekly/monthly findings in WBRs and QBRs with action plans.

5. Stakeholder Collaboration

• Partner with Training, Content, Product, Operations, and Operational Excellence teams to resolve root causes.
• Drive cross-functional alignment on remediation plans for systemic quality defects.
• Support new initiatives with tailored QA tracking

Your Expertise

Experience

• 5+ years in customer experience quality management, preferably in fintech or tech support environments.
• Proven track record of designing and scaling QA programs, including calibration and performance insights.
• Experience leading teams across multiple geographies or third-party vendors.
• Exposure to COPC, ISO 9001, or other quality management standards is preferred
• Experience working with Zendesk, Genesys, Tableau, and Quality Management Systems.

Skills

• Deep knowledge of QA tools, contact center metrics, and audit methodologies.
• Strong analytical and storytelling capabilities; able to turn raw QA data into business insights.
• Excellent communication, stakeholder influence, and change management skills.
• Advanced English in both written and verbal communication.

Mindset

• Obsessed with operational excellence and customer outcomes.
• A problem-solver who challenges the status quo and leads with data.
• Builder mentality, you don’t wait for frameworks, you create them

Get to Know our Team:   

Agoda’s Customer Support Team understands that travel can be an ever-changing environment. That is why we provide in-person, real-time help around the clock and in 38 languages. No matter the issue, we present the best of Agoda’s values to each customer with multiple support channels and a strong desire to serve. Certainly, doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our customer’s experience. We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can. This has allowed us to develop new and effective products that produce meaningful results and continue to drive Agoda’s business performance. Our Customer Support Team serves a daily role in contributing to a core strength and service of Agoda with a clear vision and a focus on efficient and satisfying customer support.   

The Opportunity:  

Are you a dynamic leader with a knack for driving success in a multicultural environment? This role is responsible for leading the customer service teams supporting EMEA Languages (Arabic, German, French, Italian, Portuguese, Russian, Spanish) as they provide support to customers across voice, email, chat, and back-office activities.   

We are currently seeking to hire a Regional Manager (RM) supporting the EMEA region. This would be a full-time position and will be based in Cairo’s new office. Relocation support will be provided for you and your dependents (if needed).  

The Regional Manager of Customer Experience Group provides vision, leadership, and guidance to each team leader and associates in the key operating areas through performance and goal setting. Effectively communicates with the team, developing a climate in which information is shared openly. Clearly defines team goals and expectations. Develop tactical plans to reach these goals. This role requires a high level of personal and professional skills associated with running global operations teams. First and foremost, this is a people leader role and enabling local teams to be successful is core to the role. In addition to being a brilliant people leader and communicator, the ideal candidate will bring a vision, a sense of curiosity, a passion for travel, keen analytical skills, a tech-centric mindset, and a willingness to lead by example.   

This position will report to the Regional Head of Customer Support, EMEA and is open to both local and foreign candidates and we will provide a relocation package for the right candidate, ensuring a smooth transition to working and living in Cairo, Egypt.   

In this Role, you’ll get to:  

• Lead multicultural teams supporting markets with different requirements, regulations and practices  

• Continuous improvement in meeting customers’ expectations  

• Guide your team through frequent changes in technology, processes, and business priorities.  

• Identify and drive solutions for your regions using an agile, data-driven approach, including designing, and running experiments.  

• Present results and propose solutions to Senior Leaders and stakeholders.  

• Collaborate with a diverse array of functions such as Business Development, Content, Finance, Operational Excellence, L&D, Analytics and Talent Management  

• Understands the key drivers of customer satisfaction & dissatisfaction and works with customer service leaders to address customer dissatisfaction and implement self-healing processes where possible.   

• Regularly review customer feedback and QA insights to help educate teams about Agoda products and services as well as identify customer improvement opportunities.  

 What you’ll Need to Succeed:   

• A minimum of 8 years of work experience, with at least 3 years in a senior role managing operational responsibilities (contact center, vendor management at scale, etc.). 
• Excellent problem-solving capabilities, with a knack for identifying process improvement opportunities using a data-driven approach.   

• The ability to successfully lead or support multiple initiatives concurrently.   

• A proven track record of leading change.   

• Persuasive skills to convince senior leaders.   

• A fast-paced approach to problem-solving and decision-making.   

• The ability to foster a culture of personal development through coaching and partnership with L&D, engagement, and continuous improvement.   

• Excellent verbal and written communication skills in English. Conversational Arabic is a plus  

• Excellent personal and interpersonal skills to lead the team and partner effectively with other departments.   

• E-commerce or travel industry experience is a plus.  

Good to have  

• Project management certifications (PMP, Six Sigma, COPC or equivalent)  

About Cairo relocation  

• Must meet all Visa requirements for relocation to Cairo. 
   

Location: This role is based in Cairo. Relocation support will be provided.   

About WPP Media

WPP is a creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com.

Role Summary and Impact

We are seeking a Full-Stack SEO Engineer / Technical SEO Developer to join our SEO department in Cairo. This senior executive-level role reports directly to the SEO Manager and is ideal for someone with hands-on experience implementing technical SEO at scale across multiple client websites and web applications.

You will partner with SEO strategists, analytics, and engineering stakeholders to turn recommendations into shipped improvements covering crawling and indexation, performance, structured data, rendering, and measurement. You will work across a variety of CMS and tech stacks, including Drupal, ASP.NET environments, React.js front-ends (e.g., Next.js), and Adobe Experience Manager (AEM), ensuring SEO requirements are implemented consistently and at scale.

• Implement and maintain technical SEO solutions across client websites and web apps (crawlability, indexation, internal linking, canonicals, hreflang, redirects, pagination, faceted navigation).
• Build and optimize front-end and back-end features with SEO considerations (routing, templates, metadata systems, internationalization).
• Improve site performance and Core Web Vitals (INP, LCP, CLS) through code-level optimizations (bundling, caching, CDNs, image strategies, SSR/CSR decisions).
• Implement SEO enhancements across different CMS and stacks including Drupal, ASP.NET, React.js (SSR/SPA), and Adobe Experience Manager (AEM).
• Develop and maintain SEO automation scripts and pipelines for audits, monitoring, and reporting (Python/Node), including data pulls from GSC/GA4 and crawl tools.
• Implement structured data (JSON-LD) at scale and validate integrity (entity consistency, rich results eligibility).
• Support technical audits and execute fixes with clear QA, release tracking, and post-deployment verification.
• Collaborate with developers and platform owners to embed SEO requirements into templates, components, routing, and publishing workflows.
• Monitor SEO KPIs, contribute to insights, and troubleshoot ranking and traffic issues using root-cause analysis.
• Leverage AI-powered SEO tools and automation workflows to streamline testing, documentation, and decision-making.
• Stay current with SEO trends, algorithm updates, and emerging web technologies.

Skills and Experience

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

• 3+ years of hands-on experience in technical SEO implementation (agency or multi-site environment is a plus).
• Strong full-stack development skills using a mix of JavaScript/TypeScript, Python and/or Node.js, and modern web frameworks.
• Practical understanding of crawling and indexation, site architecture, international SEO, redirects, canonicalization, pagination, internal linking, and faceted navigation.
• Experience improving performance and Core Web Vitals, including caching strategies, asset optimization, and image and video delivery.
• Experience implementing and validating structured data (JSON-LD) and maintaining scalable metadata systems.
• Familiarity working across multiple CMS and frameworks, including Drupal, Adobe Experience Manager (AEM), ASP.NET-based platforms, and React.js (including SSR/SPA rendering considerations).
• Strong debugging and QA skills (Chrome DevTools, server logs, crawler outputs, rendering checks).

Nice to Have

• Experience with SSR/SSG frameworks (e.g., Next.js) and understanding rendering implications for SEO.
• Experience delivering SEO in enterprise setups (e.g., AEM, multi-site architectures) and modern web apps (React/Next.js), including performance trade-offs.
• Familiarity with cloud and DevOps basics: Git, CI/CD, CDNs, caching headers, and monitoring.
• Hands-on experience with SEO tooling such as Screaming Frog, Sitebulb, JetOctopus, Google Search Console, GA4, SEMrush, or Ahrefs.
• Exposure to AI-driven SEO platforms and automation tools for auditing, reporting, or content optimization.

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy ) for more information on how we process the information you provide.

While we appreciate all applications received, only those candidates selected for an interview will be contacted.