About Us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.

Your role

We're seeking an IT Helpdesk Engineer to join our Egypt team. As an IT Helpdesk Engineer, you will play a vital role in supporting Tamara’s technology environment, ensuring team members have a seamless and secure experience across hardware, software, and collaboration tools. You will be the go-to person for resolving technical issues, managing assets, and supporting new technology rollouts—contributing to a scalable and secure IT infrastructure.
You are a problem solver, empathetic communicator, and team player who thrives in a fast-moving environment. You bring a hands-on approach to IT support while building strong foundations for a growing team in Egypt.
You are also excited by the possibilities of AI in IT support — from automating common troubleshooting steps to improving response times and self-service capabilities using tools like ChatGPT, Google Gemini, and other AI-powered assistants. You constantly explore how AI can improve day-to-day IT operations and reduce manual workloads.

Your responsibilities

• Set up new hire computers and ensure appropriate systems access is available by their first day.
• Provide general helpdesk support for all company systems, including laptops, Google Workspace, Slack, video conferencing tools, and networked printers.
• Manage and support virtual and physical conferencing setups (webcams, headsets, conference phones) and virtual meeting platforms (Google Meet, Zoom, MS Teams).
• Administer enterprise software and productivity tools, including user creation, access control, and identity management.
• Maintain IT hardware inventory and manage the procurement process of tech equipment.
• Lead IT onboarding sessions for new employees to ensure a smooth tech start.
• Implement and optimize IT systems and processes with a focus on operational efficiency and data security.
• Drive the rollout and implementation of new tools, systems, and technologies.
• Manage vendor relationships, oversee licensing needs and ensure efficient usage.
• Document all IT-related activities and build internal knowledge bases and guides.

Your Expertise

• 2–4 years of IT helpdesk or IT support experience.
• Experience supporting Google Workspace, Slack, and standard business software applications.
• Familiarity with conferencing tools like Google Meet, Zoom, and MS Teams.
• Working knowledge of identity and access management best practices.
• Prior experience in IT hardware asset management and procurement.
• Ability to manage onboarding/offboarding processes efficiently.
• Comfortable working in both in-person and remote support scenarios.
• Strong communication skills and a proactive, customer-focused mindset.
• Experience documenting IT processes and building help guides is a plus.

All qualified individuals are encouraged to apply.

What You will do (Responsibilities) :

• Build, test, and deploy AI agents across Finance, Credit, Procurement, and Operations.
• Convert business workflows into production-grade models and automated pipelines.
• Integrate LLMs with internal systems and data sources.
• Work with Product and Engineering to deliver measurable efficiency gains, accuracy improvements, and adoption.
• Maintain model quality, observability, and versioning.
• Ensure compliance with PDPL and internal security standards.

Who You are (Qualifications) : 

* Strong Python
* Experience with LLMs and vector stores
* Experience with model evaluation, fine-tuning, and prompt engineering
* Building and deploying AI services on cloud platforms
* Strong data skills
* Knowledge of workflow automation
* API design and integration
* Understanding of security, PDPL, and responsible AI handling
* Python, FastAPI, LangChain, Vertex AI or OpenAI APIs, Pinecone or equivalent vector DB, PostgreSQL, GitHub, Docker, Terraform, n8n or similar workflow tools, basic GCP or AWS services for deployment and monitoring

What we offer:

• Great opportunity to be part of a start-up with a lot of responsibility and independence early on and where you will have an impact on the entire business
• Attractive compensation package
• Access to tools helping with your learning and development
• Product first mindset
• The best idea wins; we are all ears when it comes to ways to do things better
• Exciting stock options 

What You will do (Responsibilities) :

• Lead end-to-end ML development across BRKZ. Build and deploy production models, LLM agents, and data-driven workflows that improve accuracy and cut manual work across Finance, Credit, Procurement, and Operations.
• Scope problems with Product and Ops, size impact, and turn workflows into measurable gains.
• Cover full-stack ML engineering and applied data science: data analysis, feature engineering, modelling, evaluation, and monitoring.
• Own model lifecycle, reliability, and PDPL compliance. 
• Guide standards for data quality and ML practices. Mentor ML and AI engineers.

Who You are (Qualifications) : 

* Expert Python and ML engineering.

* 5 to 8 years in ML engineering or applied AI with delivery in production environments
* Strong with LLMs, embeddings, RAG, and classical ML models.
* Skilled in data analysis, feature engineering, and evaluation.
* Experience building and scaling pipelines.
* Strong cloud deployment background.
* Able to quantify business impact and guide decisions.
* Strong communication and mentoring ability.
* Python, FastAPI, LangChain, Vertex AI or OpenAI APIs, TensorFlow or PyTorch, Scikit-learn, Pinecone or equivalent vector DB, Airflow or Prefect, GitHub, Docker, Terraform, PostgreSQL, BigQuery, n8n or similar workflow tools.

What we offer:

• Great opportunity to be part of a start-up with a lot of responsibility and independence early on and where you will have an impact on the entire business
• Attractive compensation package
• Access to tools helping with your learning and development
• Product first mindset
• The best idea wins; we are all ears when it comes to ways to do things better
• Exciting stock options 

Overview:

We are looking for a Senior Product Manager who brings a pro-active attitude to solving customer problems through innovative solutions to drive the product strategy and roadmap with cross-functional teams. As the Senior Product Manager for Fulfillment and Operations, you will lead and own outcomes within the fulfillment domain. Your primary focus is to streamline the order lifecycle—moving transactions efficiently from commitment to closure—while proactively reducing manual workflows, operational delays, and errors.

You will be responsible for shipping high-reliability products that serve as the daily operational backbone for the Procurement, Operations, and Accounting teams.

What You will do (Responsibilities):

• Own problem definition, scope, and success metrics for fulfilment flows.
• Map end-to-end workflows from PO to delivery to reconciliation.
• Identify friction, rework, and failure points across people, process, and systems.
• Prioritize work based on operational impact, business value, effort, and risk.
• Partner with Tech Leads in a two-in-a-box model with shared accountability.
• Write clear requirements, acceptance criteria, and release definitions.
• Align Operations, Finance, Procurement, and Supply stakeholders.
• Identify and deliver automation and AI-assisted workflow opportunities.
• Work with Data and Engineering to ship AI-enabled features.
• Use AI tools to accelerate discovery, analysis, and synthesis.
• Apply AI to improve backlog quality, requirements clarity, and delivery throughput.
• Partner with Engineering to improve SDLC efficiency using AI-assisted tooling.
• Measure adoption, accuracy, cycle time, and operational impact post-launch.
• Lead reviews, decisions, and trade-offs with senior stakeholders.

What Success look like:

• Shorter fulfilment and order close cycles.
• Fewer manual interventions and escalations.
• Higher data accuracy across orders, invoices, and reconciliation.
• Measurable efficiency gains from automation and AI.
• Strong adoption by Operations, Procurement, and Accounting teams.
• Predictable delivery with Engineering.

Who You are (Qualifications): 

• 6–10 years product management experience.
• Ownership of operational or workflow-heavy products.
• Hands-on experience using AI tools across discovery, delivery, or operations.
• Experience shipping automation or AI-assisted features.
• Experience improving product team throughput or quality.
• Strong systems thinking across people, process, and tools.
• Comfort with operational metrics, dashboards, and impact tracking.
• Strong facilitation, presentation, and decision-making skills.
• Ability to challenge stakeholders and hold clear product positions.

Nice to Have;

• Experience in logistics, supply chain, or marketplaces.
• Exposure to finance operations, invoicing, or reconciliation.
• Familiarity with LLM-based tools, workflow automation, or agents.

What we offer:

• Great opportunity to be part of a start-up with a lot of responsibility and independence early on and where you will have an impact on the entire business.
• Non-stop Learning before everything.
• The best idea wins; we are all ears when it comes to ways to do things better.
• Exciting stock options and Premium health insurance.
• Attractive compensation package.
• Product first mindset.