About Us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.

Your role

We're seeking an IT Helpdesk Engineer to join our Egypt team. As an IT Helpdesk Engineer, you will play a vital role in supporting Tamara’s technology environment, ensuring team members have a seamless and secure experience across hardware, software, and collaboration tools. You will be the go-to person for resolving technical issues, managing assets, and supporting new technology rollouts—contributing to a scalable and secure IT infrastructure.
You are a problem solver, empathetic communicator, and team player who thrives in a fast-moving environment. You bring a hands-on approach to IT support while building strong foundations for a growing team in Egypt.
You are also excited by the possibilities of AI in IT support — from automating common troubleshooting steps to improving response times and self-service capabilities using tools like ChatGPT, Google Gemini, and other AI-powered assistants. You constantly explore how AI can improve day-to-day IT operations and reduce manual workloads.

Your responsibilities

• Set up new hire computers and ensure appropriate systems access is available by their first day.
• Provide general helpdesk support for all company systems, including laptops, Google Workspace, Slack, video conferencing tools, and networked printers.
• Manage and support virtual and physical conferencing setups (webcams, headsets, conference phones) and virtual meeting platforms (Google Meet, Zoom, MS Teams).
• Administer enterprise software and productivity tools, including user creation, access control, and identity management.
• Maintain IT hardware inventory and manage the procurement process of tech equipment.
• Lead IT onboarding sessions for new employees to ensure a smooth tech start.
• Implement and optimize IT systems and processes with a focus on operational efficiency and data security.
• Drive the rollout and implementation of new tools, systems, and technologies.
• Manage vendor relationships, oversee licensing needs and ensure efficient usage.
• Document all IT-related activities and build internal knowledge bases and guides.

Your Expertise

• 2–4 years of IT helpdesk or IT support experience.
• Experience supporting Google Workspace, Slack, and standard business software applications.
• Familiarity with conferencing tools like Google Meet, Zoom, and MS Teams.
• Working knowledge of identity and access management best practices.
• Prior experience in IT hardware asset management and procurement.
• Ability to manage onboarding/offboarding processes efficiently.
• Comfortable working in both in-person and remote support scenarios.
• Strong communication skills and a proactive, customer-focused mindset.
• Experience documenting IT processes and building help guides is a plus.

All qualified individuals are encouraged to apply.

About us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.

About the role

We’re seeking a Quality Leader to design, scale, and manage a world-class quality framework across all support functions (Customer and Partner Support). You will own the end-to-end quality program, drive measurable improvements, and embed a strong culture of accountability, coaching, and continuous feedback. This is a critical leadership role aimed at transforming quality from a compliance checkbox to a strategic performance enabler. This role will be based in our Cairo office and will be an onsite role.

Your Responsibilities

1. Strategy & Governance

• Enhance the existing quality framework to be aligned with Tamara’s customer obsession and COPC standards.
• Define clear quality KPIs, sampling methodologies, and audit scope by channel (chat, email, phone, social, partner support).
• Create a governance model linking quality to CSAT, FCR, DSAT root causes, and operations KPIs.

2. Team Management

• Lead a team of quality specialists and auditors.
• Define team capacity models and performance scorecards.
• Embed regular calibration sessions with Ops, Training, and Product.

3. Framework & Tools

• Lead the implementation or optimization of the quality management system.
• Create audit templates, rubrics, and "What Good Looks Like" playbooks per line of business.
• Collaborate with BI to build quality dashboards.

4. Insights & Continuous Improvement

• Conduct deep-dive analysis on DSAT, repeat contacts, and poor quality audits to identify systemic gaps.
• Translate quality findings into training needs, content updates, process changes, and product feedback.
• Present weekly/monthly findings in WBRs and QBRs with action plans.

5. Stakeholder Collaboration

• Partner with Training, Content, Product, Operations, and Operational Excellence teams to resolve root causes.
• Drive cross-functional alignment on remediation plans for systemic quality defects.
• Support new initiatives with tailored QA tracking

Your Expertise

Experience

• 5+ years in customer experience quality management, preferably in fintech or tech support environments.
• Proven track record of designing and scaling QA programs, including calibration and performance insights.
• Experience leading teams across multiple geographies or third-party vendors.
• Exposure to COPC, ISO 9001, or other quality management standards is preferred
• Experience working with Zendesk, Genesys, Tableau, and Quality Management Systems.

Skills

• Deep knowledge of QA tools, contact center metrics, and audit methodologies.
• Strong analytical and storytelling capabilities; able to turn raw QA data into business insights.
• Excellent communication, stakeholder influence, and change management skills.
• Advanced English in both written and verbal communication.

Mindset

• Obsessed with operational excellence and customer outcomes.
• A problem-solver who challenges the status quo and leads with data.
• Builder mentality, you don’t wait for frameworks, you create them

About Us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices. 

Your role

We're seeking a Team Leader for our Customer Experience Team. As Team Leader, you will be crucial in overseeing and assessing the activities of customer service representatives, as well as providing frequent performance feedback.

Drawing on your proficiency in leading, providing coaching, feedback, and development opportunities to help them reach their full potential, you will be responsible for developing and monitoring the everyday activities of customer service operations, assisting customer service representatives with duties as needed to create unique experiences only Tamara can provide. 

With a proven track record of success in leading and motivating teams, excellent communication, interpersonal, problem-solving skills, and ultimately revolutionize the way millions of users shop, pay, and bank.

You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges. 

You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.

This is a voice support role based onsite in our new cairo office in Egypt.

Your responsibilities

• Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
• Strategizing and monitoring the daily activities of customer service operations.
• Assisting customer service staff with duties where required.
• Training staff in areas of customer service and company policies.
• Monitoring and authenticating returns, exchanges, and voids.
• Investigating and solving customer service complaints.
• Assisting with the development and implementation of service policies, and explaining these to staff and customers.
• Maintaining documentation pertaining to customer service department activities

Your expertise

• Bachelor’s or Master’s degree in business administration, management studies, or in a related discipline.
• Prior experience (up to 3 years) in the field of customer service or contact center is also necessary for this position. Must have atleast 1 years of experience as supervisor or team lead
• Leadership Skills: Customer experience managers are able to organize and direct the activities of customer experience representatives to ensure the delivery of high quality service to customers.
• Communication Skills: They are well versed in effectively interacting with clients to identify and process their requirements.
• Customer Service Skills: They are able to courteously interact with clients to ensure positive customer experience

Get to Know our Team:

The Emerging Markets Regional Management Office team sits within the Global Supply department at Agoda. We work closely with the sales teams across Emerging Markets to drive operational excellence, improve internal processes, and support data-driven decision-making.

This role will specifically serve Emerging Markets from a strategy and innovation perspective.

The Opportunity:

We’re looking for a Senior Specialist to join our Regional Management team in Cairo. This role is ideal for someone who enjoys working with data, has strong attention to detail, and wants to build a career in a fast-paced, international e-commerce environment. You’ll support the team in streamlining workflows, executing core operational tasks, and providing reporting and analysis to help teams across Emerging Markets achieve their commercial goals.

In this Role, you’ll get to:

• Support day-to-day operational processes across the Emerging Markets supply team
• Work with internal systems to ensure partner data accuracy and execution of commercial levers
• Track key performance metrics and prepare basic reports for internal stakeholders
• Collaborate with Business Development teams to ensure timely and accurate execution of initiatives
• Identify and troubleshoot issues in internal tools or processes
• Assist with onboarding and enablement of new hotel partners
• Document processes, create guides, and suggest improvements to team workflows
• Work in a data-driven environment
• Use out-of-the-box thinking to develop and implement solutions to unique challenges
• Work cross-functionally in a dynamic, fast-paced, and challenging environment

What you’ll Need to Succeed:

• Bachelor’s degree in Business, Hospitality, Economics, Engineering, or a related field
• Strong analytical and problem-solving mindset
• Comfortable working in a fast-paced, dynamic environment
• Ability to work under pressure in a fast-paced and rapidly changing environment
• Good written and verbal communication skills
• Ability to prioritize tasks, manage time effectively, and work independently
• Proficiency in Excel (knowledge of SQL or data tools is a plus)

#BA #BusinessExcellence #OperationsSpecialist #EmergingMarkets #Hiring

•  Develop and present compelling paid performance proposals that showcase innovative solutions and drive client buy-in.
•  Provide expert guidance and thought leadership across Paid Social, Paid Search, and Programmatic advertising channels.
•  Consult with and guide the team to design and implement highly effective bidding strategies tailored to a diverse portfolio of clients in the MENA region.
•  Collaborate closely with operations teams to ensure campaigns consistently achieve and exceed KPIs, providing proactive optimization guidance and troubleshooting support.
•  Serve as the primary point of expertise in client discussions, confidently articulating complex bidding strategies and best practices in a clear and compelling manner.
•  Cultivate strong, trusting relationships with clients by proactively identifying and delivering innovative solutions that help them achieve their unique business objectives.
•  Prepare and deliver compelling Quarterly Business Reviews, consolidating key insights, highlighting successes, and providing data-driven recommendations for future growth.

•  A minimum of 1 years of proven experience in a similar role within a fast-paced agency environment.
•  Strong critical thinking and problem-solving skills, with the ability to analyze complex data and develop actionable solutions.
•  Exceptional leadership, communication, and presentation skills, with the ability to inspire and influence both internal teams and external clients.
•  A deep understanding of the digital advertising landscape, including tracking ecosystems (MMP, Analytics360, Campaign Manager) and emerging technologies.

Get to Know our Team:   

Agoda’s Customer Support Team understands that travel can be an ever-changing environment. That is why we provide in-person, real-time help around the clock and in 38 languages. No matter the issue, we present the best of Agoda’s values to each customer with multiple support channels and a strong desire to serve. Certainly, doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our customer’s experience. We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can. This has allowed us to develop new and effective products that produce meaningful results and continue to drive Agoda’s business performance. Our Customer Support Team serves a daily role in contributing to a core strength and service of Agoda with a clear vision and a focus on efficient and satisfying customer support.   

The Opportunity:  

Are you a dynamic leader with a knack for driving success in a multicultural environment? This role is responsible for leading the customer service teams supporting EMEA Languages (Arabic, German, French, Italian, Portuguese, Russian, Spanish) as they provide support to customers across voice, email, chat, and back-office activities.   

We are currently seeking to hire a Regional Manager (RM) supporting the EMEA region. This would be a full-time position and will be based in Cairo’s new office. Relocation support will be provided for you and your dependents (if needed).  

The Regional Manager of Customer Experience Group provides vision, leadership, and guidance to each team leader and associates in the key operating areas through performance and goal setting. Effectively communicates with the team, developing a climate in which information is shared openly. Clearly defines team goals and expectations. Develop tactical plans to reach these goals. This role requires a high level of personal and professional skills associated with running global operations teams. First and foremost, this is a people leader role and enabling local teams to be successful is core to the role. In addition to being a brilliant people leader and communicator, the ideal candidate will bring a vision, a sense of curiosity, a passion for travel, keen analytical skills, a tech-centric mindset, and a willingness to lead by example.   

This position will report to the Regional Head of Customer Support, EMEA and is open to both local and foreign candidates and we will provide a relocation package for the right candidate, ensuring a smooth transition to working and living in Cairo, Egypt.   

In this Role, you’ll get to:  

• Lead multicultural teams supporting markets with different requirements, regulations and practices  

• Continuous improvement in meeting customers’ expectations  

• Guide your team through frequent changes in technology, processes, and business priorities.  

• Identify and drive solutions for your regions using an agile, data-driven approach, including designing, and running experiments.  

• Present results and propose solutions to Senior Leaders and stakeholders.  

• Collaborate with a diverse array of functions such as Business Development, Content, Finance, Operational Excellence, L&D, Analytics and Talent Management  

• Understands the key drivers of customer satisfaction & dissatisfaction and works with customer service leaders to address customer dissatisfaction and implement self-healing processes where possible.   

• Regularly review customer feedback and QA insights to help educate teams about Agoda products and services as well as identify customer improvement opportunities.  

 What you’ll Need to Succeed:   

• A minimum of 8 years of work experience, with at least 3 years in a senior role managing operational responsibilities (contact center, vendor management at scale, etc.). 
• Excellent problem-solving capabilities, with a knack for identifying process improvement opportunities using a data-driven approach.   

• The ability to successfully lead or support multiple initiatives concurrently.   

• A proven track record of leading change.   

• Persuasive skills to convince senior leaders.   

• A fast-paced approach to problem-solving and decision-making.   

• The ability to foster a culture of personal development through coaching and partnership with L&D, engagement, and continuous improvement.   

• Excellent verbal and written communication skills in English. Conversational Arabic is a plus  

• Excellent personal and interpersonal skills to lead the team and partner effectively with other departments.   

• E-commerce or travel industry experience is a plus.  

Good to have  

• Project management certifications (PMP, Six Sigma, COPC or equivalent)  

About Cairo relocation  

• Must meet all Visa requirements for relocation to Cairo. 
   

Location: This role is based in Cairo. Relocation support will be provided.   

About the team

The Design team at Careem crafts user experiences that are simple, intuitive, and delightful. As part of our interdisciplinary group of designers, researchers, writers, and brand experts, you will play a crucial role in shaping how millions of users across the region engage with the Careem app. The team is now building an in-house content marketing team to support copy needs across all verticals, reducing reliance on external vendors and Studio X.

About the role

We are looking for an experienced and culturally tuned Senior Copywriter (Arabic) to join our Product Design team. This role is essential in meeting the growing demand for localized Arabic content across our platforms. You’ll help write compelling Arabic copy for digital experiences and campaigns—ensuring that our tone, clarity, and impact resonate in Arabic-speaking markets.

What you'll do:

• Write engaging Arabic UX and marketing copy for notifications, campaigns, and product surfaces
• Collaborate with cross-functional partners to ensure accurate and timely translations of content requests
• Adapt Careem’s tone of voice for Arabic, maintaining clarity and cultural relevance
• Contribute to content operations by reviewing Arabic content at scale
• Assist with localizing push notes and CRM content with appropriate tone and message fit

What we're looking for:

• 2–4 years of experience writing Arabic content for apps, with strong preference for Q-commerce or e-commerce backgrounds
• Native Arabic fluency and excellent command of English
• Portfolio showing app-related content, push notes, and CRM copy
• Ability to work in fast-paced environments with rapid turnaround needs
• Experience with CRM platforms, push notifications, and banner content
• Nice-to-have: Familiarity with Figma or design collaboration tools

Overview:

We are looking for a Senior Product Manager who brings a pro-active attitude to solving customer problems through innovative solutions to drive the product strategy and roadmap with cross-functional teams. As the Senior Product Manager for Fulfillment and Operations, you will lead and own outcomes within the fulfillment domain. Your primary focus is to streamline the order lifecycle—moving transactions efficiently from commitment to closure—while proactively reducing manual workflows, operational delays, and errors.

You will be responsible for shipping high-reliability products that serve as the daily operational backbone for the Procurement, Operations, and Accounting teams.

What You will do (Responsibilities):

• Own problem definition, scope, and success metrics for fulfilment flows.
• Map end-to-end workflows from PO to delivery to reconciliation.
• Identify friction, rework, and failure points across people, process, and systems.
• Prioritize work based on operational impact, business value, effort, and risk.
• Partner with Tech Leads in a two-in-a-box model with shared accountability.
• Write clear requirements, acceptance criteria, and release definitions.
• Align Operations, Finance, Procurement, and Supply stakeholders.
• Identify and deliver automation and AI-assisted workflow opportunities.
• Work with Data and Engineering to ship AI-enabled features.
• Use AI tools to accelerate discovery, analysis, and synthesis.
• Apply AI to improve backlog quality, requirements clarity, and delivery throughput.
• Partner with Engineering to improve SDLC efficiency using AI-assisted tooling.
• Measure adoption, accuracy, cycle time, and operational impact post-launch.
• Lead reviews, decisions, and trade-offs with senior stakeholders.

What Success look like:

• Shorter fulfilment and order close cycles.
• Fewer manual interventions and escalations.
• Higher data accuracy across orders, invoices, and reconciliation.
• Measurable efficiency gains from automation and AI.
• Strong adoption by Operations, Procurement, and Accounting teams.
• Predictable delivery with Engineering.

Who You are (Qualifications): 

• 6–10 years product management experience.
• Ownership of operational or workflow-heavy products.
• Hands-on experience using AI tools across discovery, delivery, or operations.
• Experience shipping automation or AI-assisted features.
• Experience improving product team throughput or quality.
• Strong systems thinking across people, process, and tools.
• Comfort with operational metrics, dashboards, and impact tracking.
• Strong facilitation, presentation, and decision-making skills.
• Ability to challenge stakeholders and hold clear product positions.

Nice to Have;

• Experience in logistics, supply chain, or marketplaces.
• Exposure to finance operations, invoicing, or reconciliation.
• Familiarity with LLM-based tools, workflow automation, or agents.

What we offer:

• Great opportunity to be part of a start-up with a lot of responsibility and independence early on and where you will have an impact on the entire business.
• Non-stop Learning before everything.
• The best idea wins; we are all ears when it comes to ways to do things better.
• Exciting stock options and Premium health insurance.
• Attractive compensation package.
• Product first mindset.

About the team

The Careem Data Science team’s mission is to drive competitive value from data at scale through building AI models to optimize user experiences, decision making, operational efficiencies, and lead the region’s AI ecosystem. As one of the leaders in this team, you will be at the forefront of fulfilling this mission. You will be working with and leading the top data science talent of the region, leveraging AI to solve the region’s day-to-day problems, through state-of-the-art machine learning, optimization, deep learning, and RL models, that are deployed on top of our own in-house AI platform, serving users in real-time.

What you'll do

• Build a long-term vision on how we can rethink our customer acquisition and engagement strategies, leveraging data in our decision making.
• Drive exploratory analysis to understand the ecosystem, user behavior, identify new levers to help move metrics, and build models of user behaviors for analysis and product enhancements.
• Shape and influence data/ML models and instrumentation to optimize the product experience and generate insights on new areas of opportunity and new products.
• Provide product leadership by sharing data-based recommendations to communicate state of business, root cause of change in metrics, and experimentation results influencing product and business decisions
• Implement scalable machine learning algorithms that will be used in production on big data.
• Embark on exploratory data analysis projects to achievea  better understanding of phenomena as well as to discover untapped areas of growth and optimization. 
• Answer complex analytic questions from big data sets to help Careem shape its products and services in a better way.
• Help define and track the appropriate key metrics for specific projects. 
• Design and run randomized controlled experiments, analyze the resulting data, and communicate results with other teams.
• You will always challenge the status quo and continually investigate new data processing technologies and seek to ensure that we follow the industry best practices.

What you'll need

• Experience in data mining, predictive modeling, time series analysis, machine learning, Big Data methodologies, transformation and cleaning of both structured and unstructured data.
• Advanced degree in a quantitative discipline such as Physics, Statistics, Mathematics, Engineering or Computer Science.
• Strong problem solving and coding skills.
• Solid knowledge of and experience with marketplace problems in ride hailing and delivery services. 
• Solid knowledge of AB testing, classic ML and DL
• Solid understanding of recommendations, learning to rank, uplift modeling and matching problems. 
• Fluency in English along with excellent oral and written communication skills.
• Proficiency and demonstrated experience in: Python, SQL, Spark, Hive.
• Demonstrated experience with database technologies (e.g. Hadoop, BigQuery, Amazon EMR, Hive, Oracle, SAP, DB2, Teradata, MS SQL Server, MySQL).
• Demonstrated experience with business intelligence and visualization tools (Tableau, MicroStrategy, ChartIO, Qlik) along with geospatial data processing skills is a plus.
• Knowledge of Agile methodologies.

HEAD OF GROWTH MARKETING

Our Mission is to be able to say - “Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price”

We’re looking for a Highly Motivated & Hard-Working Head of Growth Marketing to join the team.

As a Head of Growth Marketing, you will be at the heart of crafting data-driven forecasts and executing strategies that push our clients toward their goals. Your actions and initiatives consistently resonate with the core values of CTC Global, serving as a beacon for these principles. At CTC, your trained expertise is invaluable, covering the entire spectrum of CTC’s Strategic Forecasting methods and the foundational principles of media acquisition. 

Your role extends past strategy alone, it’s also about fostering strong client relationships by clearly communicating the steps taken and how results compare to projections. This ongoing transparency builds trust and strengthens the connection between CTC and its clients, helping them navigate the nuances of media buying and long-term growth planning.

You stand as a representative and dedicated advocate for CTC's distinctive approach to media acquisition and its accompanying tools. As a Head of Growth Marketing, you are held to a high standard. People know that if you are involved, things will get accomplished.

You thrive on challenges, are committed to delivering measurable results, and take great pride in giving it your all. We embrace the mantra, 'Everyday in Everyplay, Count on Me,' meaning that you can see things through to the end!

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business. 

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values. 

We recognize these values aren't for everyone. 

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Google strategist, Creative Strategist, and Email Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas.
• Be responsible for the execution of the Prophet system for your clients
• Building a Growth Forecast for your clients
  • Building a Growth map using the Prophet System
  • Data Analysis required for the Map
  • Marketing calendar alignment and upkeep with clients
• The Daily Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each day to adjust them to meet KPIs
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it’s time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you’ve found one or many different potential solutions.
• Responsible for the implementation of CTC’s Meta best practices
• Build campaigns using our structure and best practices
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and adjusting budgets and strategy to ensure the best possible chance of hitting the Daily Projected Targets
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring you are within a 5% Delta to the Forecast
• Ensuring daily alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophet system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on the Growth Map goals and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every day of the week.
• Providing weekly updates on the Weekly Strategy Call.

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement
• Contributing & collaborating in ideas and learning across teams
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, business operations, retail, finance, media buying, etc

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Finance and Marketing sides of a business to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of the kick off, enabling precise execution of the Prophet system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance within a 5% delta across the Prophet system’s Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in media buying to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning daily on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, media buying decisions, and system execution.
• Meet all deadlines and budget requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Joy Sharma, The Director of the CTC Accelerator Program. 
• You’ll report directly to Joy Sharma—a leader known for his relentless pursuit of excellence and an unmatched passion for growth strategy. Joy is a rare mentor, often described as the closest you’ll come to learning directly from Taylor Holiday himself. With a career built on his own rigorous, self-driven learning, Joy has transformed numerous team members into top-tier strategists, instilling in them the values of dedication, precision, and continuous improvement.

Working under Joy's guidance will push you to your limits in the best possible way. He models the value of hard work, and learning from him feels like “drinking from a firehose”—you’ll absorb knowledge quickly and consistently, experiencing tremendous growth. Joy is committed to personally ensuring you reach your full potential as a Head of Growth Marketing, supporting your journey every step of the way.

ORIENTATION

• This role will be client-facing.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First month: $2,000 
• Second month: $4,000
• Third month (on average): $7,000 a month
• 1st Year Annual Range: $64,000-$76,000
• 2nd Year Annual Range: $100,000-$120,000

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
• Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
• Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
• With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress.
• My Commitment to You:
• You will work harder, learn more than ever before, and “make more than you ever have.” You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression. 
• We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you’re consistently challenged and engaged with new opportunities daily.