About Us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.

Your role

We're seeking an IT Helpdesk Engineer to join our Egypt team. As an IT Helpdesk Engineer, you will play a vital role in supporting Tamara’s technology environment, ensuring team members have a seamless and secure experience across hardware, software, and collaboration tools. You will be the go-to person for resolving technical issues, managing assets, and supporting new technology rollouts—contributing to a scalable and secure IT infrastructure.
You are a problem solver, empathetic communicator, and team player who thrives in a fast-moving environment. You bring a hands-on approach to IT support while building strong foundations for a growing team in Egypt.
You are also excited by the possibilities of AI in IT support — from automating common troubleshooting steps to improving response times and self-service capabilities using tools like ChatGPT, Google Gemini, and other AI-powered assistants. You constantly explore how AI can improve day-to-day IT operations and reduce manual workloads.

Your responsibilities

• Set up new hire computers and ensure appropriate systems access is available by their first day.
• Provide general helpdesk support for all company systems, including laptops, Google Workspace, Slack, video conferencing tools, and networked printers.
• Manage and support virtual and physical conferencing setups (webcams, headsets, conference phones) and virtual meeting platforms (Google Meet, Zoom, MS Teams).
• Administer enterprise software and productivity tools, including user creation, access control, and identity management.
• Maintain IT hardware inventory and manage the procurement process of tech equipment.
• Lead IT onboarding sessions for new employees to ensure a smooth tech start.
• Implement and optimize IT systems and processes with a focus on operational efficiency and data security.
• Drive the rollout and implementation of new tools, systems, and technologies.
• Manage vendor relationships, oversee licensing needs and ensure efficient usage.
• Document all IT-related activities and build internal knowledge bases and guides.

Your Expertise

• 2–4 years of IT helpdesk or IT support experience.
• Experience supporting Google Workspace, Slack, and standard business software applications.
• Familiarity with conferencing tools like Google Meet, Zoom, and MS Teams.
• Working knowledge of identity and access management best practices.
• Prior experience in IT hardware asset management and procurement.
• Ability to manage onboarding/offboarding processes efficiently.
• Comfortable working in both in-person and remote support scenarios.
• Strong communication skills and a proactive, customer-focused mindset.
• Experience documenting IT processes and building help guides is a plus.

All qualified individuals are encouraged to apply.

Microsoft and InMobi have entered into a strategic partnership. As per this, InMobi will be the exclusive partner for Microsoft’s search inventory. Microsoft Search Advertising empowers the largest advertisers around the world to reach their maximum potential through paid search engine marketing on the Microsoft Bing Ads platform. InMobi will be responsible for complete business management/transaction across Bing. 

As a Sales Manager in Egypt you are expected to drive new client acquisition and grow incremental revenue against a targeted list of high potential agencies and advertisers through continuous engagement. You are expected to continually build and maintain a pipeline of clients and agencies to be onboarded to the Microsoft Advertising platform. Collaborate with internal Account Managers and Strategy teams to develop quality customer plans targeted at revenue growth and customer satisfaction. Cultivating strategic client relationships, revenue generation and delivering customized search solutions will be key to your core function. Your success will be measured by specific key performance indicators focused on driving new customer acquisition, product adoption, emphasizing customer experience and optimizing opportunities.  

What is expected out of you?

In the first quarter:

• Understand the Microsoft Advertising Ecosystem in Egypt and collaborate with internal stakeholders.
• Leverage your current relationships in the advertising ecosystem to drive revenue conversations as well as open up new relationships in the industry
• You will be expected to build a healthy predictable pipeline of clients to initiate and successfully close partnership and onboarding discussions.
• Consistently create high value revenue-generating opportunities that will work towards delivering quota expectations.
• Lead regular, impactful engagements with key clients.
• Coordinate with the required teams to help achieve targets.

Second Quarter Onwards:

• Master and grow the activities initiated in the first quarter
• Grow Bing’s share of wallet by continuing to onboard new clients and agencies
• Strengthen relationships with key client and agency stakeholders like (budget decision makers, media planners and senior leadership)
• Collaborate with internal account managers and client poc's to ensure opportunities are leveraged effectively
• Continually strengthen your Search Industry expertise, take personal accountability for your career and personal development;
• Complete required and recommended trainings and apply what you learn to further your growth in role and career progression

Role requirement & expectation: 

• 6+ years of work experience with 4+ years of online media sales/digital advertising experience
• Strong network of clientele in the Egypt marketplace and an understanding of the key digital players (Brands, agencies etc.)
• Experience and ability to build a client base from scratch.
• Experience in lead generation, networking, and ad-agency relationship management.
• Experienced Digital media solution seller and talented in storytelling and delivering engaging presentations across all levels of leadership
• Ability to handle and manage key/strategic client relationships and revenue
• Ensure a strong metrics focused approach is applied in business planning and execution
• Proven ability to understand customer needs, create and deliver customized, customer-focused pitches and solutions
• Proven track record of exceptional performance, high productivity, communications skills, and meeting deadlines. Demonstrated ability to consistently meet or exceed revenue goals or targets
• Passion for technology as an enabler for company growth
• Effectively navigate through ambiguity and complexities related to client management
• Practice freedom with responsibility, entrepreneurial mindset and thought leadership.
• Possess excellent communication skills providing transparency and enabling information radiators
• Travel across markets to meet and strengthen partnerships with new and existing clients.
• Bilingual in English and Arabic

Preferred:

• MBA or Advanced degree preferred
• Search Engine Marketing Experience
• Understanding of the Digital Ecosystem
• Ad-Agency Experience

Location:

Cairo (frequent travel to Cities within Egypt will be required)