About One Acre Fund

Founded in 2006, One Acre Fund equips 5.5 million smallholder farmers to make their farms more productive. Across nine countries that together are home to two-thirds of Africa's farmers, we provide high-quality farm supplies, tree seedlings, accessible credit, modern agronomic training, and a wide range of other agricultural services. On average, this model enables any farmer to increase their income and assets on supported land by more than 35 percent, while permanently improving their resilience. This is all made possible by our team of 9,000+ full-time staff, drawn from diverse backgrounds and professions. To learn more, please see our Why Work Here blog post.

Our Burundi program, established in 2011, operates under the local brand Tubura. We are a rapidly growing organization with over 1,000 employees nationwide. As of 2024, we serve over 340,000 unique farmers in 7 provinces; Muramvya, Gitega, Kayanza, Mwaro, Ngozi, Muyinga, and Ruyigi. To learn more about our work, look at our Burundi program blog.

About the Role

As Business Investigator & Client Protection Specialist, you will be responsible for investigating financial and operational discrepancies and ensuring client protection principles are upheld throughout operations. You will address cases that impact farmers and clients - such as underpayments, overpayments, incorrect balances, misconduct, or inappropriate collection practices - and ensure fair, timely, and documented resolution. You will oversee two sub-departments: Case Investigation and Hotline.

Responsibilities

Investigation & Case Management

• Investigate discrepancies related to repayments, collections, distributions, inventory, and client accounts
• Handle cases involving client impact, including:
  • Under- or over-collection from farmers
  • Incorrect client balances or repayment records
  • Unauthorized charges or coercive collection practices
  • Staff or partner misconduct affecting clients
• Manage investigations end-to-end: case intake, analysis, field verification, documentation, and closure

Client Protection & Safeguarding

• Apply Client Protection Principles in all investigations
• Ensure fair treatment, transparency, confidentiality, and non-retaliation
• Prioritize cases with direct client harm
• Recommend and track remedial actions for affected clients (refunds, balance corrections, corrective communication)
• Escalate safeguarding or severe misconduct cases according to internal protocols

Data Review & Analysis

• Reconcile data from multiple systems (Mobile Money platforms, bank statements, Kobo, client databases)
• Identify patterns, anomalies, and recurring client-impact issues
• Conduct root-cause analysis to prevent recurrence

Field Investigations

• Conduct field visits to verify transactions and client experiences
• Interview staff, agents, and clients using ethical and client-centered approaches
• Collect and preserve evidence while respecting client dignity and confidentiality

Reporting & Documentation

• Prepare investigation reports including: findings and evidence, root causes, client impact assessment, financial implications, corrective and preventive actions
• Maintain a secure and confidential investigation tracker
• Provide periodic summaries to management on case status and trends

Controls & Prevention

• Recommend improvements to SOPs, controls, training, and communication
• Support the implementation of fraud detection and client protection controls
• Contribute to strengthening accountability and ethical standards across operations

Career Growth and Development

We have a strong culture of constant learning, and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications

Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

• Bachelor’s degree in Finance, Accounting, Business Administration, Economics, Social Sciences, or related field
• 3-5 years of experience in investigations, audit, compliance, finance operations, or risk management
• Experience handling client-impact or safeguarding-related cases is an advantage
• Field-based investigation experience preferred
• Strong analytical and investigation skills
• Solid understanding of Client Protection Principles
• High ethical standards and discretion
• Strong report-writing and communication skills
• Ability to manage sensitive cases professionally
• Proficiency in Excel; data analysis tools are an advantage

Preferred Start Date

As soon as possible

Job Location

Muramvya, Burundi

Benefits

Health insurance, paid time off 

Eligibility

This role is only open to citizens or permanent residents of Burundi.

Application Deadline

08 Juin 2026. Please note that we hire on a rolling basis which means that applications are reviewed and processed on a continuous basis until a hire is made.

One Acre Fund never asks candidates to pay any money or pay for tests at any stage of the interview process. Official One Acre Fund emails will always arrive from an @oneacrefund.org address. Please report any suspicious communication here (globalhotline@oneacrefund.org), but do not send applications or application materials to this email address.

Diversity, Equity, Inclusion (DEI), and anti-racism are deeply connected to our organization’s mission and purpose. One Acre Fund aspires to build a culture where all staff feel consistently valued, represented, and connected – so that our team can thrive as professionals, and achieve exceptional impact for the farmers we serve.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression. We are proud to be an equal opportunity workplace.

About One Acre Fund

Founded in 2006, One Acre Fund equips 5.5 million smallholder farmers to make their farms more productive. Across nine countries that together are home to two-thirds of Africa's farmers, we provide high-quality farm supplies, tree seedlings, accessible credit, modern agronomic training, and a wide range of other agricultural services. On average, this model enables any farmer to increase their income and assets on supported land by more than 35 percent, while permanently improving their resilience. This is all made possible by our team of 9,000+ full-time staff, drawn from diverse backgrounds and professions. To learn more, please see our Why Work Here blog post.

About the Role

The Field Operations Department supports the implementation of the One Acre Fund program in the field through a cascading team structure that reaches thousands of field agents. These agents work closely with farmers and deliver Tubura’s core services, including training, credit management, and organizing product distribution at the hill level.

As a Field Operations Associate within this department, you will have the opportunity to learn from large-scale field operations while contributing to continuous program improvement. The role includes two main components: operational management and innovation at scale.

Operations management

• The FOP Associate will focus on delivering services to farmers.  He/She begins as generalists, with overall responsibility for executing our program within a given region of operation in Burundi. Over time, He/she can continue to grow as a general leader, potentially managing Field Operations for an entire country. He/She may also choose to specialize, for example in designing and rolling out training programs.
• Program associates also build the infrastructure necessary to sustain and scale the program. These teams proactively remove barriers to scale across a wide range of areas, processing millions of payments made by farmers, communicating with farmers through tens of millions of SMS messages, recruiting hundreds of new staff each year, and physically transporting more than 20,000 tons of agricultural inputs to various delivery sites. Program Associates also drive continuous improvements to accelerate growth, for example by implementing mobile money system integration at the country level.

Innovation at scale

• Associates identify innovative agricultural, nutrition and environmental products to help increase farmers ‘ incomes. The ideas they develop may eventually support thousands of households. The team will design pilot trials, implement them with thousands of households, analyse the data, and continuously refine the product offerings provided to farmers. 
• Associates also work to improve our core operational model. By running trials with tens of thousands of farmers, they analyze targeted questions such as: does shifting from group liability loans to individual liability loans improve repayment rates and member satisfaction? They may also explore more radical ideas to determine whether there are more effective ways to deliver high-quality services to farmers. They test different program variations with the goal of improving our adaptability, impact, and financial sustainability.

Responsibilities

• Understand and solve problems: observe field operations, meet with field staff supervisors, conduct surveys, carry out desk research, analyze key performance indicators (KPIs), and more. Then design simple and sustainable solutions to complex challenges.
• Plan and execute large-scale projects: define clear objectives, develop project timelines, design work plans, create field tools and talking points, build incentive systems, engage stakeholders, and monitor and supervise project execution in the field.
• Strengthen the team: recruit staff using One Acre Fund’s unique “experiential recruitment” system, mentor key deputies, and progressively delegate responsibilities as your team grows stronger.
• Collaborate with other teams: work closely with other One Acre Fund teams in the field to deliver a smooth and positive customer experience for members in the simplest and most effective way possible.

Career Growth and Development

We have a strong culture of constant learning, and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications

Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

• Bachelor’s degree in Economics, Public Administration, Management, Agriculture, or a related field. A Master’s degree is preferred.
• Strong proficiency in standard Microsoft Office applications (Excel, Word, PowerPoint) is highly preferred.
• Experience launching and managing projects in areas such as economics, business/market research, general research, administrative management, project management, or related fields, including data management and analysis, is preferred.
• Demonstrated leadership experience, whether in a professional or extracurricular context.
• Willingness to commit to living in a rural area. This is a long-term career-track role.
• At least two years of professional work experience.
• Language requirements: English (required), French (strongly recommended), English and Kirundi are preferred.

Preferred Start Date

As soon as possible

Job Location

Muramvya, Burundi

Benefits

Health insurance, housing, and comprehensive benefits

Eligibility

One Acre Fund can support a work permit for this role. However, nationals of (or those with an extensive professional background and work history in) our countries of operation are preferred.

Application Deadline

15 June 2026. Please note that we hire on a rolling basis which means that applications are reviewed and processed on a continuous basis until a hire is made.

One Acre Fund never asks candidates to pay any money or pay for tests at any stage of the interview process. Official One Acre Fund emails will always arrive from an @oneacrefund.org address. Please report any suspicious communication here (globalhotline@oneacrefund.org), but do not send applications or application materials to this email address.

Diversity, Equity, Inclusion (DEI), and anti-racism are deeply connected to our organization’s mission and purpose. One Acre Fund aspires to build a culture where all staff feel consistently valued, represented, and connected – so that our team can thrive as professionals, and achieve exceptional impact for the farmers we serve.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression. We are proud to be an equal opportunity workplace.

Your journey to leading impact at one of Africa’s leading social enterprises starts here.

Agriculture is one of Africa’s leading employers, engaging 46% of the population, with smallholder farmers producing 80% of the continent’s food. We have made it our life’s work to make these smallholder farmers more prosperous. One Acre Fund is a non-profit social enterprise headquartered in East Africa, and we exist to help smallholder farmers grow more food and earn more money. By 2030, we will be serving over 10 million farmers, generating $1 billion in impact along the way.

If you’re reading this, we believe you could be a part of that growth.

The Future Leaders Program is a 12-month program designed to provide high-potential, impact-driven professionals such as yourself the opportunity to get hands-on experience with some of our most impactful work, coupled with targeted mentorship and professional development. Simply put, the Future Leaders Program is an accelerated path to where your career ambitions and potential impact meet.

If you meet these requirements, then apply below!

You should have:

1. The right to work in one of our existing countries of operation (Uganda, Tanzania, Zambia, Ethiopia, Burundi, or Malawi). We are unable to sponsor a work permit.
2. A bachelor’s degree or higher.
3. 2-4 years of relevant work experience
4. Working proficiency in English, with fluency in one of our program country languages (Swahili, Kirundi, Amharic, Chichewa, French, etc.) is desired.

And have an aptitude for:

1. Exceptional project management and stakeholder engagement skills.
2. Quickly translating strategy memos into structured project plans.
3. Designing systems, processes, and partnerships from the ground up.
4. Using data and sound business judgment to guide decisions and shape recommendations.
5. Some experience in or exposure to social enterprises, agriculture and/or rural development programs is advantageous, but not required.

Note: One Acre Fund cannot support a work permit for this role, all candidates must have the right to work in one of our program countries