ABOUT THE ROLE:

We are establishing a dedicated team of AI Engineers to serve as a long-term strategic AI partner to one of the most influential AI organizations in the Middle East, headquartered in the UAE. This team will work closely with a highly ambitious client operating at the forefront of AI adoption across the region, supporting a continuously evolving pipeline of AI-driven initiatives.

As a Principal AI Engineer, you will work directly with customer leadership, technical teams, and internal stakeholders to deeply understand complex use cases and design, build, and deploy impactful AI solutions. This role blends hands-on engineering, AI system design, and customer-facing strategy—similar in scope to a hands-on AI startup CTO.

Rather than supporting a single static product, you will work across multiple domains and initiatives as new opportunities emerge. The Middle East’s strong national investment in AI creates a unique environment where experimentation, ambition, and real-world impact are expected, not optional.

WHAT MAKES THIS ROLE UNIQUE:

• A long-term strategic partnership, not short-term consulting.
• Exposure to large-scale, high-impact AI initiatives across sectors such as government, healthcare, energy, smart cities, and advanced research.
• The opportunity to design and deploy AI systems in an environment prioritizing speed, innovation, and real-world outcomes.
• A high-trust, fast-moving setting where engineers have meaningful ownership and influence.

RESPONSIBILITIES:

Customer Engagement & AI Strategy

• Partner closely with client stakeholders to understand strategic objectives, technical requirements, and operational constraints.
• Act as a trusted advisor on AI strategy, helping customers identify, prioritize, and implement high-impact generative and agentic AI use cases.
• Lead workshops, technical deep dives, and brainstorming sessions to translate business needs into AI-driven solutions.

AI Solution Design & Delivery

• Design, prototype, and deploy AI-powered proofs of concept (PoCs) and production solutions using generative AI models, agentic systems, and LLM workflows.
• Build end-to-end AI pipelines, from data ingestion to deployment, ensuring scalability, security, and performance on modern infrastructure.
• Implement solutions using the latest AI models and techniques, driving tangible business outcomes for the client.

Iterative Prototyping & Experimentation

• Use an experiment-driven approach to rapidly test hypotheses, iterate on designs, and refine solutions in collaboration with client teams.
• Explore and apply cutting-edge techniques in areas such as NLP, computer vision, reinforcement learning, and multi-agent systems.
• Develop reusable frameworks, patterns, and tools to accelerate AI delivery across future initiatives.

Cross-Functional Collaboration

• Work closely with Sales, Solutions Engineering, Solutions Architects, Applied Research, Product, and Customer Success teams supporting the same account.
• Provide structured feedback from customer engagements to influence internal product and platform development.

Knowledge Sharing & Mentorship

• Document best practices, architectures, and lessons learned from deployments to strengthen internal delivery capabilities.
• Mentor junior engineers on applying generative and agentic AI technologies in real-world, enterprise environments.

REQUIREMENTS:

Technical Expertise

• Strong proficiency in Python and/or JavaScript, with experience using ML frameworks such as PyTorch or TensorFlow.
• Hands-on experience with generative AI models (e.g., GPT-4/5), LLM-based systems, agentic workflows, or reinforcement learning frameworks.
• Experience deploying AI/ML systems into production using cloud platforms (AWS, Azure) or on-premise infrastructure.

Problem Solving & Systems Thinking

• Proven ability to translate ambiguous business challenges into concrete, scalable AI solutions.
• Strong analytical skills to evaluate model performance and optimize systems for real-world constraints.

Client-Facing & Communication Skills

• Excellent communication skills, with the ability to explain complex AI concepts to both technical and non-technical stakeholders.
• Comfort operating in ambiguous, high-stakes environments while building trust-based client relationships.

Adaptability & Mindset

• Ability to work across multiple industries and domains, tailoring AI solutions to different contexts.
• Entrepreneurial mindset with a focus on ownership, execution, and measurable impact.
• Willingness to travel or work on-site with clients as required.

Education & Experience

• Bachelor’s degree in Computer Science or a related field, or equivalent practical experience.
• 3+ years of experience in software engineering, applied machine learning, or AI-focused roles.
• Prior experience working directly with customers on AI-driven applications is highly desirable.
• Passion for staying at the forefront of generative and agentic AI advancements and applying them pragmatically.

WHY THIS ROLE:

This role is ideal for engineers who thrive at the intersection of deep technical work, customer engagement, and real-world impact. As a Forward Deployed AI Engineer, you will help shape how AI is adopted at scale in one of the most ambitious and fast-growing AI regions globally—while growing alongside a client whose challenges and opportunities will continuously evolve.

BENEFITS

• You will work with amazing teammates from across Europe.
• Take a leading role in our newly-established Bulgarian center, contributing to the foundation of our future.
• Our Sofia office is right in the center, ensuring that everything you need is close by.
• Monthly transport allowance and enjoy the convenience of a dedicated parking area at the office.
• Enjoy 25 days of paid leave, we make sure you have plenty of time to relax and recharge.
• We’ve got you covered with additional premium health insurance and dental care, to keep you and your family protected.
• We offer food vouchers and to add a little extra you can enjoy complimentary meals in the office.
• Fully covered Multisport card that gives you access to a variety of fitness options to keep you active and feeling great.
• We support your growth with certifications and courses that help you advance your career.
• Join us for Social Events, Informal Office Gatherings and Team-building activities with your colleagues, where we celebrate our achievements together.
• We’ll work with you on an individual plan to help you reach your career goals.
• Benefit from our coaching and mentorship programs, technological and professional guilds that offer guidance and support for your career journey.
• Participate in various social initiatives, contributing to causes that matter to you.
• Use our online platform, dedicated to your well-being and mental health.
• Enjoy the flexibility of our Work Abroad Policy, letting you work from another European country for a period of time.
• Refer a Friend, Get Rewarded.

ABOUT THE ROLE:

We are establishing a dedicated team of AI Engineers to serve as a long-term strategic AI partner to one of the most influential AI organizations in the Middle East, headquartered in the UAE. This team will work closely with a highly ambitious client operating at the forefront of AI adoption across the region, supporting a continuously evolving pipeline of AI-driven initiatives.

As an Senior AI Engineer, you will work directly with customer leadership, technical teams, and internal stakeholders to deeply understand complex use cases and design, build, and deploy impactful AI solutions. This role blends hands-on engineering, AI system design, and customer-facing strategy—similar in scope to a hands-on AI startup CTO.

Rather than supporting a single static product, you will work across multiple domains and initiatives as new opportunities emerge. The Middle East’s strong national investment in AI creates a unique environment where experimentation, ambition, and real-world impact are expected, not optional.

WHAT MAKES THIS ROLE UNIQUE:

• A long-term strategic partnership, not short-term consulting.
• Exposure to large-scale, high-impact AI initiatives across sectors such as government, healthcare, energy, smart cities, and advanced research.
• The opportunity to design and deploy AI systems in an environment prioritizing speed, innovation, and real-world outcomes.
• A high-trust, fast-moving setting where engineers have meaningful ownership and influence.

RESPONSIBILITIES:

Customer Engagement & AI Strategy

• Partner closely with client stakeholders to understand strategic objectives, technical requirements, and operational constraints.
• Act as a trusted advisor on AI strategy, helping customers identify, prioritize, and implement high-impact generative and agentic AI use cases.
• Lead workshops, technical deep dives, and brainstorming sessions to translate business needs into AI-driven solutions.

AI Solution Design & Delivery

• Design, prototype, and deploy AI-powered proofs of concept (PoCs) and production solutions using generative AI models, agentic systems, and LLM workflows.
• Build end-to-end AI pipelines, from data ingestion to deployment, ensuring scalability, security, and performance on modern infrastructure.
• Implement solutions using the latest AI models and techniques, driving tangible business outcomes for the client.

Iterative Prototyping & Experimentation

• Use an experiment-driven approach to rapidly test hypotheses, iterate on designs, and refine solutions in collaboration with client teams.
• Explore and apply cutting-edge techniques in areas such as NLP, computer vision, reinforcement learning, and multi-agent systems.
• Develop reusable frameworks, patterns, and tools to accelerate AI delivery across future initiatives.

Cross-Functional Collaboration

• Work closely with Sales, Solutions Engineering, Solutions Architects, Applied Research, Product, and Customer Success teams supporting the same account.
• Provide structured feedback from customer engagements to influence internal product and platform development.

Knowledge Sharing & Mentorship

• Document best practices, architectures, and lessons learned from deployments to strengthen internal delivery capabilities.
• Mentor junior engineers on applying generative and agentic AI technologies in real-world, enterprise environments.

REQUIREMENTS:

Technical Expertise

• Strong proficiency in Python and/or JavaScript, with experience using ML frameworks such as PyTorch or TensorFlow.
• Hands-on experience with generative AI models (e.g., GPT-4/5), LLM-based systems, agentic workflows, or reinforcement learning frameworks.
• Experience deploying AI/ML systems into production using cloud platforms (AWS, Azure) or on-premise infrastructure.

Problem Solving & Systems Thinking

• Proven ability to translate ambiguous business challenges into concrete, scalable AI solutions.
• Strong analytical skills to evaluate model performance and optimize systems for real-world constraints.

Client-Facing & Communication Skills

• Excellent communication skills, with the ability to explain complex AI concepts to both technical and non-technical stakeholders.
• Comfort operating in ambiguous, high-stakes environments while building trust-based client relationships.

Adaptability & Mindset

• Ability to work across multiple industries and domains, tailoring AI solutions to different contexts.
• Entrepreneurial mindset with a focus on ownership, execution, and measurable impact.
• Willingness to travel or work on-site with clients as required.

Education & Experience

• Bachelor’s degree in Computer Science or a related field, or equivalent practical experience.
• 3+ years of experience in software engineering, applied machine learning, or AI-focused roles.
• Prior experience working directly with customers on AI-driven applications is highly desirable.
• Passion for staying at the forefront of generative and agentic AI advancements and applying them pragmatically.

WHY THIS ROLE:

This role is ideal for engineers who thrive at the intersection of deep technical work, customer engagement, and real-world impact. As a Senior AI Engineer, you will help shape how AI is adopted at scale in one of the most ambitious and fast-growing AI regions globally—while growing alongside a client whose challenges and opportunities will continuously evolve.

BENEFITS

• You will work with amazing teammates from across Europe.
• Take a leading role in our newly-established Bulgarian center, contributing to the foundation of our future.
• Our Sofia office is right in the center, ensuring that everything you need is close by.
• Monthly transport allowance and enjoy the convenience of a dedicated parking area at the office.
• Enjoy 25 days of paid leave, we make sure you have plenty of time to relax and recharge.
• We’ve got you covered with additional premium health insurance and dental care, to keep you and your family protected.
• We offer food vouchers and to add a little extra you can enjoy complimentary meals in the office.
• Fully covered Multisport card that gives you access to a variety of fitness options to keep you active and feeling great.
• We support your growth with certifications and courses that help you advance your career.
• Join us for Social Events, Informal Office Gatherings and Team-building activities with your colleagues, where we celebrate our achievements together.
• We’ll work with you on an individual plan to help you reach your career goals.
• Benefit from our coaching and mentorship programs, technological and professional guilds that offer guidance and support for your career journey.
• Participate in various social initiatives, contributing to causes that matter to you.
• Use our online platform, dedicated to your well-being and mental health.
• Enjoy the flexibility of our Work Abroad Policy, letting you work from another European country for a period of time.
• Refer a Friend, Get Rewarded.

We are now looking for an ambitious talent to join our team as a Sales Operations Analyst. In this role you will support our Sales and Revenue teams by making data easier to understand and processes run more smoothly. You’ll help with reporting, analysis, and day-to-day operations to bring more visibility and consistency across the sales lifecycle. You’ll play an important part in helping the team make better decisions and work more efficiently all while contributing to overall sales success.

ABOUT THE TEAM:

About Funding Options:
Funding Options joined the Tide family in early 2023. Through our panel of 80+ leading lender partners, Funding Options supports UK SMEs to get the right finance in place so they can trade, plan and grow with confidence. Through our multi award-winning platform, Funding Cloud, we effectively match customers to the right lender and finance product that best suits their needs in minutes with funding decisions in as little as 20 seconds, giving every customer a 5 Star experience whether successful or not, through our sheer professionalism and outstanding standard of customer service.

We’re scaling at speed with a focus on hiring talented individuals with a growth mindset and ownership mentality, who are able to juggle multiple and sometimes changing priorities.

About the Team:
Our team guides businesses through the early stages of their journey in the funding market. We work with SMEs that have just begun operating and aren't yet sure what they're eligible for. Our main goal is to educate them and nurture a long-lasting relationship - so that as their business grows, our offerings grow with them.

What we’re looking for:
This customer-facing role will focus on understanding the requirements of our customers and assisting them through the journey to find the best financial solution, ensuring that all of our customers have delightful, memorable experiences.

ABOUT THE ROLE: 

As a Customer Success Specialist you will be doing:

• Managing inbound communications from our customers 
• Ensuring that sales technologies, such as our CRM  are used accurately, promptly and correctly to enable effective data collation and reporting
• Proactively contact prospective customers exploring finance options on our website and inbound enquiries 
• Ensuring all customers are supported through our digital journey with a successful outcome of securing the funds they require
• Deal assistance; working with Lenders at each stage of the sales process
• Confidently pitch lending products on behalf of our panel of lenders most suitable for our customers
• Maintain accurate, up-to-date information on any prospects that you speak with (in Salesforce)
• Monitoring and identify trends & anticipate needs to help you identify quality businesses who would need Funding Options whilst adding new or updated customer profile information into Salesforce
  
  

WHAT WE ARE LOOKING FOR: 

Tide is seeking a visionary and persuasive Customer Success Executive. The ideal candidate will have:

• Ability to engage and quickly establish strong working relationships
• A results-oriented work ethic with impeccable attention to detail, determination and drive
• A passion for small businesses and helping them achieve their dreams
• Ability and desire to work in a fast-paced environment and effectively engage with Customers to understand their customer’s requirements/needs so you can guide them to the solution 
• Work well independently as well as collaboratively with the wider business
• You are self-motivated and have the ability to manage and to plan your day
• Ability to troubleshoot issues quickly and effectively
• Experience working on the telephones - sales or call center based environments
• Works effectively in virtual teams with colleagues, customers, suppliers and others

WHAT YOU’LL GET IN RETURN: 

Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for up to 90 days a year. Plus, you’ll get:

• 25 days paid annual leave 
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget 
• Additional health & dental insurance
• Mental wellbeing platform
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
  
  
  

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

Why Join Exadel

We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks.

From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next.

What powers it all? Our people are ambitious, collaborative, and constantly evolving.

About the Client  

The leading provider of vehicle lifecycle solutions, with headquarters in Chicago, enables the companies that build, insure, and replace vehicles to power the next generation of transportation. Its platform delivers advanced mobile, artificial intelligence, and car technologies. It connects a network of 350+ insurance companies, 24,000+ repair facilities, hundreds of parts suppliers, and dozens of third-party data and service providers. The customer's collective solutions enhance productivity and help clients deliver better experiences for end consumers.

What You’ll Do

• Deliver best-in-industry models for detection of subrogation opportunities using the latest ML advancements and best software engineering practices
• Meet and collaborate with business stakeholders (customers, sales and product managers) to drive the development of new models and features based on
• Collaborate with data engineering and software engineering team to ensure a smooth flow of data across teams and APIs related to outbound subrogation
• Mentor junior ML engineers in the outbound subro team to form a high-performing team

What You Bring

•  Deep understanding of ML lifecycle: development, evaluation, deployment, monitoring, and iteration
• Excellent communication skills; ability to explain complex technical concepts to non- technical stakeholders
• Hands-on experience in experiment design and model valuation
• Expertise with ML system design, model deployment, and production ML systems
• Experience in engineering production-grade GenAI features with robust validation, sanity checks, and structured outputs to mitigate hallucination and business risk
• Proficiency with AWS stack related to ML (e.g. Sagemaker, Lambda, Stepfunctions, IAM)
• Strong software engineering fundamentals and best practices (CICD, Test-Driven Development, Infrastructure as Code)
• Experience translating business objectives into technical roadmaps and deliverables
• Ability to balance technical excellence with business priorities and timelines
• Strong stakeholder management and cross-functional collaboration skills

Nice to have 

Experience in subrogation, claims processing, insurance or financial technology

Legal & Hiring Information

• Exadel is proud to be an Equal Opportunity Employer committed to inclusion across minority, gender identity, sexual orientation, disability, age, and more
• Reasonable accommodations are available to enable individuals with disabilities to perform essential functions
• Please note: this job description is not exhaustive. Duties and responsibilities may evolve based on business needs

Your Benefits at Exadel 

Exadel benefits vary by location and contract type. Your recruiter will fill you in on the details.

• International projects
• In-office, hybrid, or remote flexibility
• Medical healthcare
• Recognition program
• Ongoing learning & reimbursement 
• Well-being program
• Team events & local benefits 
• Sports compensation 
• Referral bonuses 
• Top-tier equipment provision

Exadel Culture

We lead with trust, respect, and purpose. We believe in open dialogue, creative freedom, and mentorship that helps you grow, lead, and make a real difference. Ours is a culture where ideas are challenged, voices are heard, and your impact matters.

Why Join Exadel

We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks.

From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next.

What powers it all? Our people are ambitious, collaborative, and constantly evolving.

About the Client  

The leading provider of vehicle lifecycle solutions, with headquarters in Chicago, enables the companies that build, insure, and replace vehicles to power the next generation of transportation. Its platform delivers advanced mobile, artificial intelligence, and car technologies. It connects a network of 350+ insurance companies, 24,000+ repair facilities, hundreds of parts suppliers, and dozens of third-party data and service providers. The customer's collective solutions enhance productivity and help clients deliver better experiences for end consumers.

What You’ll Do

• Deliver best-in-industry models for detection of subrogation opportunities using the latest ML advancements and best software engineering practices
• Meet and collaborate with business stakeholders (customers, sales and product managers) to drive the development of new models and features based on
• Collaborate with data engineering and software engineering team to ensure a smooth flow of data across teams and APIs related to outbound subrogation
• Mentor junior ML engineers in the outbound subro team to form a high-performing team

What You Bring

•  Deep understanding of ML lifecycle: development, evaluation, deployment, monitoring, and iteration
• Excellent communication skills; ability to explain complex technical concepts to non- technical stakeholders
• Hands-on experience in experiment design and model valuation
• Expertise with ML system design, model deployment, and production ML systems
• Experience in engineering production-grade GenAI features with robust validation, sanity checks, and structured outputs to mitigate hallucination and business risk
• Proficiency with AWS stack related to ML (e.g. Sagemaker, Lambda, Stepfunctions, IAM)
• Strong software engineering fundamentals and best practices (CICD, Test-Driven Development, Infrastructure as Code)
• Experience translating business objectives into technical roadmaps and deliverables
• Ability to balance technical excellence with business priorities and timelines
• Strong stakeholder management and cross-functional collaboration skills

Nice to have 

Experience in subrogation, claims processing, insurance or financial technology

Legal & Hiring Information

• Exadel is proud to be an Equal Opportunity Employer committed to inclusion across minority, gender identity, sexual orientation, disability, age, and more
• Reasonable accommodations are available to enable individuals with disabilities to perform essential functions
• Please note: this job description is not exhaustive. Duties and responsibilities may evolve based on business needs

Your Benefits at Exadel 

Exadel benefits vary by location and contract type. Your recruiter will fill you in on the details.

• International projects
• In-office, hybrid, or remote flexibility
• Medical healthcare
• Recognition program
• Ongoing learning & reimbursement 
• Well-being program
• Team events & local benefits 
• Sports compensation 
• Referral bonuses 
• Top-tier equipment provision

Exadel Culture

We lead with trust, respect, and purpose. We believe in open dialogue, creative freedom, and mentorship that helps you grow, lead, and make a real difference. Ours is a culture where ideas are challenged, voices are heard, and your impact matters.

Why Join Exadel

We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks.

From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next.

What powers it all? Our people are ambitious, collaborative, and constantly evolving.

About the Client  

The leading provider of vehicle lifecycle solutions, with headquarters in Chicago, enables the companies that build, insure, and replace vehicles to power the next generation of transportation. Its platform delivers advanced mobile, artificial intelligence, and car technologies. It connects a network of 350+ insurance companies, 24,000+ repair facilities, hundreds of parts suppliers, and dozens of third-party data and service providers. The customer's collective solutions enhance productivity and help clients deliver better experiences for end consumers.

What You’ll Do

• Deliver best-in-industry models for detection of subrogation opportunities using the latest ML advancements and best software engineering practices
• Meet and collaborate with business stakeholders (customers, sales and product managers) to drive the development of new models and features based on
• Collaborate with data engineering and software engineering team to ensure a smooth flow of data across teams and APIs related to outbound subrogation
• Mentor junior ML engineers in the outbound subro team to form a high-performing team

What You Bring

•  Deep understanding of ML lifecycle: development, evaluation, deployment, monitoring, and iteration
• Excellent communication skills; ability to explain complex technical concepts to non- technical stakeholders
• Hands-on experience in experiment design and model valuation
• Expertise with ML system design, model deployment, and production ML systems
• Experience in engineering production-grade GenAI features with robust validation, sanity checks, and structured outputs to mitigate hallucination and business risk
• Proficiency with AWS stack related to ML (e.g. Sagemaker, Lambda, Stepfunctions, IAM)
• Strong software engineering fundamentals and best practices (CICD, Test-Driven Development, Infrastructure as Code)
• Experience translating business objectives into technical roadmaps and deliverables
• Ability to balance technical excellence with business priorities and timelines
• Strong stakeholder management and cross-functional collaboration skills

Nice to have 

Experience in subrogation, claims processing, insurance or financial technology

Legal & Hiring Information

• Exadel is proud to be an Equal Opportunity Employer committed to inclusion across minority, gender identity, sexual orientation, disability, age, and more
• Reasonable accommodations are available to enable individuals with disabilities to perform essential functions
• Please note: this job description is not exhaustive. Duties and responsibilities may evolve based on business needs

Your Benefits at Exadel 

Exadel benefits vary by location and contract type. Your recruiter will fill you in on the details.

• International projects
• In-office, hybrid, or remote flexibility
• Medical healthcare
• Recognition program
• Ongoing learning & reimbursement 
• Well-being program
• Team events & local benefits 
• Sports compensation 
• Referral bonuses 
• Top-tier equipment provision

Exadel Culture

We lead with trust, respect, and purpose. We believe in open dialogue, creative freedom, and mentorship that helps you grow, lead, and make a real difference. Ours is a culture where ideas are challenged, voices are heard, and your impact matters.

Why Join Exadel

We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks.

From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next.

What powers it all? Our people are ambitious, collaborative, and constantly evolving.

About the Client  

The leading provider of vehicle lifecycle solutions, with headquarters in Chicago, enables the companies that build, insure, and replace vehicles to power the next generation of transportation. Its platform delivers advanced mobile, artificial intelligence, and car technologies. It connects a network of 350+ insurance companies, 24,000+ repair facilities, hundreds of parts suppliers, and dozens of third-party data and service providers. The customer's collective solutions enhance productivity and help clients deliver better experiences for end consumers.

What You’ll Do

• Deliver best-in-industry models for detection of subrogation opportunities using the latest ML advancements and best software engineering practices
• Meet and collaborate with business stakeholders (customers, sales and product managers) to drive the development of new models and features based on
• Collaborate with data engineering and software engineering team to ensure a smooth flow of data across teams and APIs related to outbound subrogation
• Mentor junior ML engineers in the outbound subro team to form a high-performing team

What You Bring

•  Deep understanding of ML lifecycle: development, evaluation, deployment, monitoring, and iteration
• Excellent communication skills; ability to explain complex technical concepts to non- technical stakeholders
• Hands-on experience in experiment design and model valuation
• Expertise with ML system design, model deployment, and production ML systems
• Experience in engineering production-grade GenAI features with robust validation, sanity checks, and structured outputs to mitigate hallucination and business risk
• Proficiency with AWS stack related to ML (e.g. Sagemaker, Lambda, Stepfunctions, IAM)
• Strong software engineering fundamentals and best practices (CICD, Test-Driven Development, Infrastructure as Code)
• Experience translating business objectives into technical roadmaps and deliverables
• Ability to balance technical excellence with business priorities and timelines
• Strong stakeholder management and cross-functional collaboration skills

Nice to have 

Experience in subrogation, claims processing, insurance or financial technology

Legal & Hiring Information

• Exadel is proud to be an Equal Opportunity Employer committed to inclusion across minority, gender identity, sexual orientation, disability, age, and more
• Reasonable accommodations are available to enable individuals with disabilities to perform essential functions
• Please note: this job description is not exhaustive. Duties and responsibilities may evolve based on business needs

Your Benefits at Exadel 

Exadel benefits vary by location and contract type. Your recruiter will fill you in on the details.

• International projects
• In-office, hybrid, or remote flexibility
• Medical healthcare
• Recognition program
• Ongoing learning & reimbursement 
• Well-being program
• Team events & local benefits 
• Sports compensation 
• Referral bonuses 
• Top-tier equipment provision

Exadel Culture

We lead with trust, respect, and purpose. We believe in open dialogue, creative freedom, and mentorship that helps you grow, lead, and make a real difference. Ours is a culture where ideas are challenged, voices are heard, and your impact matters.

About Tide

At Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.

Launched in 2017, Tide is now the leading business financial platform in the UK with 600,000+ SME members (10% market share) and more than 250,000 SMEs in India. Headquartered in London, Tide has over 1,800 Tideans across the UK, Bulgaria, India, Serbia, Romania, Ukraine and Germany. Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.  

About the team

The Onboarding Team is a front-line team, looking to convert as many prospective/cold leads into becoming a Tide Member and taking advantage of many Tide products during their Onboarding period. We collaborate with marketing, product and the KYC Teams to ensure a seamless Onboarding experience for prospective members, providing key insights to all stakeholders.

About the role

As a Sales Onboarding Specialist, you will act as a key liaison between Tide and potential members, ensuring they see the value of joining a leading fintech company. Your role combines excellent customer service with strong sales skills to convert leads into full Tide members.  Why? Tide is growing, and with that comes a high level of interest. So much so that there’s not enough time to convert each interest into a new Tide member – so this is where you come in!

As an Onboarding Support Specialist you will:

• Call potential members that have downloaded the Tide app but sometimes, as life gets in the way, they have not signed up. Your job is to follow up with them and guide them through the onboarding process
• Walk potential members through our signup process, answer their questions and use your persuasion skills to highlight Tide's unique benefits and convert them into full-fledged Tide Members!
• Build rapport with our prospective members to identify areas to upsell relatable Tide products. 
• Work with the KYC team to ensure that the members have provided all the correct documentation and will troubleshoot any issues that come their way. For this reason, you’ll need to be technically-minded.
• As we grow rapidly and new products introduced to our member base, your aim is to utiise your upselling skills to offer a range of Tide Products to our prospective leads. 

What we are looking for

• Native-level proficiency in spoken and written German
• Previous customer service or telesales experience
• Focused on revenue and can up-sell to our prospective members
• A self-starter that is target-driven
• Comfortable with adapting to constant change and shifting priorities
• Member first mentality
• Self-motivated and conscientious, wanting to make a real difference to the business
• Ideally some knowledge of compliance, KYC, AML, and associated regulations or previous FinTech experience 
• You may also have experience of using Zendesk or similar and Predictive (or power) dialer

What you’ll get in return:

• 25 days paid annual leave 
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget in the amount of 1000 BGN per year
• Additional health & dental insurance
• Mental wellbeing platform 
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Flexible working from home
• Sabbatical Leave

Tidean Ways of Working

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

Tide is a place for everyone

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. 

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

#LI-BK

#LI-Hybrid

#LI-Remote

We are looking for a Senior Software Engineer, AI Automations, to join our team. In this role, you will take part in the design and development of internal tools, workflow automations, and AI-powered applications that support internal offerings and sales enablement. This is a hands-on engineering role for someone who is equally comfortable building backend services, designing integrations, and delivering polished user-facing tools. You will work closely with data scientists and cross-functional stakeholders to turn ideas into reliable production systems.

Why Join Exadel

We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks.

From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next.

What powers it all? Our people are ambitious, collaborative, and constantly evolving.

What You’ll Do:

• Design, build, and maintain internal applications, automations, and AI-powered workflows
• Develop backend services and APIs in Python, Java Script (Node) and/or related technologies
• Build user-facing tools and dashboards using React
• Integrate LLMs and external services into business workflows using platforms such as OpenAI, Gemini, AWS, and GCP
• Partner with data scientists to productionize prototypes and analytical solutions
• Improve the architecture, reliability, testing, observability, and deployment of team-owned systems
• Work with stakeholders across business, operations, and sales to understand pain points and translate them into practical solutions
• Identify opportunities to automate repetitive work and streamline internal processes
• Establish engineering best practices for code quality, system design, CI/CD, and documentation
• Mentor other engineers and help raise the overall engineering bar of the team

What You Bring:

• 7+ years of software engineering experience, with strong experience building production systems
• Strong backend engineering skills, ideally in Python
• Experience building modern web applications with React
• Experience designing and consuming APIs, integrating third-party services, and building automation workflows
• Solid understanding of software architecture, system design, and scalable application development
• Experience working with cloud platforms such as AWS, GCP, or Azure
• Experience with containers, deployment pipelines, and engineering best practices in production environments
• Familiarity with LLM-based application development, including tools and APIs such as OpenAI, Gemini, or similar platforms
• Ability to evaluate where AI is useful in a workflow and where traditional engineering patterns are the better solution
• Strong communication skills and the ability to work directly with technical and non-technical stakeholders
• Proven ability to move from ambiguous business needs to working software

Nice to Have:

• Experience with workflow orchestration and automation tooling
• Experience building internal tools, sales enablement systems, or operational platforms
• Familiarity with vector databases, retrieval pipelines, agentic workflows, or prompt design
• Experience with asynchronous processing, task queues, and event-driven systems
• Exposure to analytics, experimentation, or collaboration with data science / ML teams
• Familiarity with Postgres and other common data storage technologies
• Experience with observability, monitoring, and production support
• Background in SaaS, enterprise platforms, or customer-facing solution engineering

English level:

Upper-Intermediate

Legal & Hiring Information

• Exadel is proud to be an Equal Opportunity Employer committed to inclusion across minority, gender identity, sexual orientation, disability, age, and more
• Reasonable accommodations are available to enable individuals with disabilities to perform essential functions
• Please note: this job description is not exhaustive. Duties and responsibilities may evolve based on business needs

Your Benefits at Exadel 

Exadel benefits vary by location and contract type. Your recruiter will fill you in on the details.

• International projects
• In-office, hybrid, or remote flexibility
• Medical healthcare
• Recognition program
• Ongoing learning & reimbursement 
• Well-being program
• Team events & local benefits 
• Sports compensation 
• Referral bonuses 
• Top-tier equipment provision

Exadel Culture

We lead with trust, respect, and purpose. We believe in open dialogue, creative freedom, and mentorship that helps you grow, lead, and make a real difference. Ours is a culture where ideas are challenged, voices are heard, and your impact matters.

We are looking for a Senior Software Engineer, AI Automations, to join our team. In this role, you will take part in the design and development of internal tools, workflow automations, and AI-powered applications that support internal offerings and sales enablement. This is a hands-on engineering role for someone who is equally comfortable building backend services, designing integrations, and delivering polished user-facing tools. You will work closely with data scientists and cross-functional stakeholders to turn ideas into reliable production systems.

Why Join Exadel

We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks.

From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next.

What powers it all? Our people are ambitious, collaborative, and constantly evolving.

What You’ll Do:

• Design, build, and maintain internal applications, automations, and AI-powered workflows
• Develop backend services and APIs in Python, Java Script (Node) and/or related technologies
• Build user-facing tools and dashboards using React
• Integrate LLMs and external services into business workflows using platforms such as OpenAI, Gemini, AWS, and GCP
• Partner with data scientists to productionize prototypes and analytical solutions
• Improve the architecture, reliability, testing, observability, and deployment of team-owned systems
• Work with stakeholders across business, operations, and sales to understand pain points and translate them into practical solutions
• Identify opportunities to automate repetitive work and streamline internal processes
• Establish engineering best practices for code quality, system design, CI/CD, and documentation
• Mentor other engineers and help raise the overall engineering bar of the team

What You Bring:

• 7+ years of software engineering experience, with strong experience building production systems
• Strong backend engineering skills, ideally in Python
• Experience building modern web applications with React
• Experience designing and consuming APIs, integrating third-party services, and building automation workflows
• Solid understanding of software architecture, system design, and scalable application development
• Experience working with cloud platforms such as AWS, GCP, or Azure
• Experience with containers, deployment pipelines, and engineering best practices in production environments
• Familiarity with LLM-based application development, including tools and APIs such as OpenAI, Gemini, or similar platforms
• Ability to evaluate where AI is useful in a workflow and where traditional engineering patterns are the better solution
• Strong communication skills and the ability to work directly with technical and non-technical stakeholders
• Proven ability to move from ambiguous business needs to working software

Nice to Have:

• Experience with workflow orchestration and automation tooling
• Experience building internal tools, sales enablement systems, or operational platforms
• Familiarity with vector databases, retrieval pipelines, agentic workflows, or prompt design
• Experience with asynchronous processing, task queues, and event-driven systems
• Exposure to analytics, experimentation, or collaboration with data science / ML teams
• Familiarity with Postgres and other common data storage technologies
• Experience with observability, monitoring, and production support
• Background in SaaS, enterprise platforms, or customer-facing solution engineering

English level:

Upper-Intermediate

Legal & Hiring Information

• Exadel is proud to be an Equal Opportunity Employer committed to inclusion across minority, gender identity, sexual orientation, disability, age, and more
• Reasonable accommodations are available to enable individuals with disabilities to perform essential functions
• Please note: this job description is not exhaustive. Duties and responsibilities may evolve based on business needs

Your Benefits at Exadel 

Exadel benefits vary by location and contract type. Your recruiter will fill you in on the details.

• International projects
• In-office, hybrid, or remote flexibility
• Medical healthcare
• Recognition program
• Ongoing learning & reimbursement 
• Well-being program
• Team events & local benefits 
• Sports compensation 
• Referral bonuses 
• Top-tier equipment provision

Exadel Culture

We lead with trust, respect, and purpose. We believe in open dialogue, creative freedom, and mentorship that helps you grow, lead, and make a real difference. Ours is a culture where ideas are challenged, voices are heard, and your impact matters.

We are looking for a Senior Software Engineer, AI Automations, to join our team. In this role, you will take part in the design and development of internal tools, workflow automations, and AI-powered applications that support internal offerings and sales enablement. This is a hands-on engineering role for someone who is equally comfortable building backend services, designing integrations, and delivering polished user-facing tools. You will work closely with data scientists and cross-functional stakeholders to turn ideas into reliable production systems.

Why Join Exadel

We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks.

From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next.

What powers it all? Our people are ambitious, collaborative, and constantly evolving.

What You’ll Do:

• Design, build, and maintain internal applications, automations, and AI-powered workflows
• Develop backend services and APIs in Python, Java Script (Node) and/or related technologies
• Build user-facing tools and dashboards using React
• Integrate LLMs and external services into business workflows using platforms such as OpenAI, Gemini, AWS, and GCP
• Partner with data scientists to productionize prototypes and analytical solutions
• Improve the architecture, reliability, testing, observability, and deployment of team-owned systems
• Work with stakeholders across business, operations, and sales to understand pain points and translate them into practical solutions
• Identify opportunities to automate repetitive work and streamline internal processes
• Establish engineering best practices for code quality, system design, CI/CD, and documentation
• Mentor other engineers and help raise the overall engineering bar of the team

What You Bring:

• 7+ years of software engineering experience, with strong experience building production systems
• Strong backend engineering skills, ideally in Python
• Experience building modern web applications with React
• Experience designing and consuming APIs, integrating third-party services, and building automation workflows
• Solid understanding of software architecture, system design, and scalable application development
• Experience working with cloud platforms such as AWS, GCP, or Azure
• Experience with containers, deployment pipelines, and engineering best practices in production environments
• Familiarity with LLM-based application development, including tools and APIs such as OpenAI, Gemini, or similar platforms
• Ability to evaluate where AI is useful in a workflow and where traditional engineering patterns are the better solution
• Strong communication skills and the ability to work directly with technical and non-technical stakeholders
• Proven ability to move from ambiguous business needs to working software

Nice to Have:

• Experience with workflow orchestration and automation tooling
• Experience building internal tools, sales enablement systems, or operational platforms
• Familiarity with vector databases, retrieval pipelines, agentic workflows, or prompt design
• Experience with asynchronous processing, task queues, and event-driven systems
• Exposure to analytics, experimentation, or collaboration with data science / ML teams
• Familiarity with Postgres and other common data storage technologies
• Experience with observability, monitoring, and production support
• Background in SaaS, enterprise platforms, or customer-facing solution engineering

English level:

Upper-Intermediate

Legal & Hiring Information

• Exadel is proud to be an Equal Opportunity Employer committed to inclusion across minority, gender identity, sexual orientation, disability, age, and more
• Reasonable accommodations are available to enable individuals with disabilities to perform essential functions
• Please note: this job description is not exhaustive. Duties and responsibilities may evolve based on business needs

Your Benefits at Exadel 

Exadel benefits vary by location and contract type. Your recruiter will fill you in on the details.

• International projects
• In-office, hybrid, or remote flexibility
• Medical healthcare
• Recognition program
• Ongoing learning & reimbursement 
• Well-being program
• Team events & local benefits 
• Sports compensation 
• Referral bonuses 
• Top-tier equipment provision

Exadel Culture

We lead with trust, respect, and purpose. We believe in open dialogue, creative freedom, and mentorship that helps you grow, lead, and make a real difference. Ours is a culture where ideas are challenged, voices are heard, and your impact matters.

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience. 

The opportunity

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. 

We are proud of: 

• The work we do and the innovation we drive 
• Our values of share, care and dare 
• A workplace culture that fosters creativity, diversity and autonomy 
• Our borderless, global framework, which enables seamless collaboration  

The role  

As a Senior Service Manager, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 5+ years of experience, a growth mindset and a drive to make a lasting impact. 

You will thrive in this role if you are: 

• A curious problem solver who challenges the status quo 
• A collaborator who values teamwork and knowledge-sharing 
• Excited by the intersection of technology, creativity and data 
• Experienced in Agile methodologies and consulting (a plus) 

Role responsibilities

• Implement and manage operational support services for large international clients
• Construct and manage support processes and teams in a complex vendor and client landscape
• Set up and negotiate managed service contracts and SLAs
• Monitor and manage service accounts, reporting and performance metrics
• Lead incident, problem, change and request management processes
• Coordinate with 3rd party vendors and internal delivery teams to ensure end-to-end service excellence
• Liaise with clients daily to maintain service quality and satisfaction
• Contribute to continuous improvement in operational excellence and delivery processes
• Manage security and privacy processes for your accounts
• Share knowledge with peers and contribute to the Technology Run craft circle
• Support pre-sales processes as needed

Must have qualifications

To be considered for this role, you must meet the following essential qualifications: 

• 5+ years of relevant experience in ITIL-based processes and SLA management
• Experience setting up managed services contracts and SLAs
• Familiarity with Agile delivery methods such as SCRUM and Kanban
• Understanding of DevOps principles
• Experience working in an international and multicultural context with offshored teams
• Excellent command of English (C2 level)
  

Nice to have qualifications  

• ITIL, ASL and/or BiSL certification
• Experience with online commerce and/or experience platforms
• Technical affinity to understand platform operations and support requirements
• Strong client orientation, communication and interpersonal skills
• Motivated to contribute to operational quality improvements 

If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn. 

Commitment to reaching all kinds of people 

We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all. 

The benefits  

This is a Full time position based in Bulgaria. 

Beyond a competitive compensation package, we offer: 

• Flexibility, with remote and hybrid work options and 25 vacation days for a healthy work-life balance.
• Co-subsidized transportation & Multisport cards.
• Premium health insurance for fast and easy access to top healthcare services.
• Training policy for technical and other skills-related events, courses and certifications.
• Personal career development roadmap guided by performance evaluations.
• Self-care program offering psychological consultations & discussions for you and the team.
• Cozy office space designed for comfort and productivity.
• Exciting team events and company gatherings.

Your application process

Once you apply, our Talent Acquisition team will review your application. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential.

⚠️ Beware of recruitment fraud!

We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know. 

About Valtech

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world. 

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more. 

At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate. 

Are you ready to create what’s next? Join us.

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience. 

The opportunity

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. 

We are proud of: 

• The work we do and the innovation we drive 
• Our values of share, care and dare 
• A workplace culture that fosters creativity, diversity and autonomy 
• Our borderless, global framework, which enables seamless collaboration  

The role  

As a Senior Service Manager, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 5+ years of experience, a growth mindset and a drive to make a lasting impact. 

You will thrive in this role if you are: 

• A curious problem solver who challenges the status quo 
• A collaborator who values teamwork and knowledge-sharing 
• Excited by the intersection of technology, creativity and data 
• Experienced in Agile methodologies and consulting (a plus) 

Role responsibilities

• Implement and manage operational support services for large international clients
• Construct and manage support processes and teams in a complex vendor and client landscape
• Set up and negotiate managed service contracts and SLAs
• Monitor and manage service accounts, reporting and performance metrics
• Lead incident, problem, change and request management processes
• Coordinate with 3rd party vendors and internal delivery teams to ensure end-to-end service excellence
• Liaise with clients daily to maintain service quality and satisfaction
• Contribute to continuous improvement in operational excellence and delivery processes
• Manage security and privacy processes for your accounts
• Share knowledge with peers and contribute to the Technology Run craft circle
• Support pre-sales processes as needed

Must have qualifications

To be considered for this role, you must meet the following essential qualifications: 

• 5+ years of relevant experience in ITIL-based processes and SLA management
• Experience setting up managed services contracts and SLAs
• Familiarity with Agile delivery methods such as SCRUM and Kanban
• Understanding of DevOps principles
• Experience working in an international and multicultural context with offshored teams
• Excellent command of English (C2 level)
  

Nice to have qualifications  

• ITIL, ASL and/or BiSL certification
• Experience with online commerce and/or experience platforms
• Technical affinity to understand platform operations and support requirements
• Strong client orientation, communication and interpersonal skills
• Motivated to contribute to operational quality improvements 

If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn. 

Commitment to reaching all kinds of people 

We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all. 

The benefits  

This is a Full time position based in Ukraine. 

Beyond a competitive compensation package, we offer: 

• Mental and physical health:
  • Medical insurance 
  • Sports reimbursement budget 
  • Home office support 
  • A number of free psychological and legal consultations 
  • Maternity and paternity leave support 
    
    
• Personal and professional development:
  • Internal workshops and learning initiatives 
  • English language classes compensation 
  • Professional certifications reimbursement 
  • Participation in professional local and global communities 
  • Growth Framework to manage expectations and define the steps to move towards the selected career 
  • Mentoring program with the ability to become a mentor or a mentee to grow to a higher position 
  • Valtech Ukraine has a system of progressive benefits packages in place — the longer you stay with the company — the more benefits you get. 

Your application process

Once you apply, our Talent Acquisition team will review your application. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential.

⚠️ Beware of recruitment fraud!

We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know. 

About Valtech

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world. 

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more. 

At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate. 

Are you ready to create what’s next? Join us.

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience. 

The opportunity

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. 

We are proud of: 

• The work we do and the innovation we drive 
• Our values of share, care and dare 
• A workplace culture that fosters creativity, diversity and autonomy 
• Our borderless, global framework, which enables seamless collaboration  

The role  

As a Senior Service Manager, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 5+ years of experience, a growth mindset and a drive to make a lasting impact. 

You will thrive in this role if you are: 

• A curious problem solver who challenges the status quo 
• A collaborator who values teamwork and knowledge-sharing 
• Excited by the intersection of technology, creativity and data 
• Experienced in Agile methodologies and consulting (a plus) 

Role responsibilities

• Implement and manage operational support services for large international clients
• Construct and manage support processes and teams in a complex vendor and client landscape
• Set up and negotiate managed service contracts and SLAs
• Monitor and manage service accounts, reporting and performance metrics
• Lead incident, problem, change and request management processes
• Coordinate with 3rd party vendors and internal delivery teams to ensure end-to-end service excellence
• Liaise with clients daily to maintain service quality and satisfaction
• Contribute to continuous improvement in operational excellence and delivery processes
• Manage security and privacy processes for your accounts
• Share knowledge with peers and contribute to the Technology Run craft circle
• Support pre-sales processes as needed

Must have qualifications

To be considered for this role, you must meet the following essential qualifications: 

• 5+ years of relevant experience in ITIL-based processes and SLA management
• Experience setting up managed services contracts and SLAs
• Familiarity with Agile delivery methods such as SCRUM and Kanban
• Understanding of DevOps principles
• Experience working in an international and multicultural context with offshored teams
• Excellent command of English (C2 level)
  

Nice to have qualifications  

• ITIL, ASL and/or BiSL certification
• Experience with online commerce and/or experience platforms
• Technical affinity to understand platform operations and support requirements
• Strong client orientation, communication and interpersonal skills
• Motivated to contribute to operational quality improvements 

If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn. 

Commitment to reaching all kinds of people 

We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all. 

The benefits  

This is a position based in Poland. 

Mental and physical health:

• 24 working days of paid vacation
• National holidays covered
• Sick leave (up to 20/year)
• Unpaid leave (up to 20/year)
• Medical insurance
• Multisport card OR Multikafeteria
• Maternity & paternity leave support

Personal and professional development:

• Internal workshops & learning initiatives
• Professional certifications reimbursement
• Participation in professional local & global communities
• Growth Framework to manage expectations and define the steps to move towards the selected career
• Mentoring program with the ability to become a mentor or a mentee to grow to a higher position

Valtech Poland has a system of progressive benefit packages – the longer you stay with the company, the more benefits you get!

Beyond a competitive compensation package, we offer: 

• • Flexibility, with remote and hybrid work options (country-dependent) 
  • Career advancement, with international mobility and professional development programs 
  • Learning and development, with access to cutting-edge tools, training and industry experts 

Your application process

Once you apply, our Talent Acquisition team will review your application. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential.

⚠️ Beware of recruitment fraud!

We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know. 

About Valtech

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world. 

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more. 

At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate. 

Are you ready to create what’s next? Join us.

ABOUT THE ROLE

As Product Sales Executive (Banking & Payments) you will:

• Call our existing members - build rapport with them, understand their businesses and will upsell relevant products or services to help them thrive
• Work cross functionally with other departments to understand upcoming product launches and ensure that you can pitch these to our members
• Work in a dynamic and data driven environment to reach team and individual targets
• Play a part in testing of new leads/scripts that support the team overall as we work in new areas of the business
• Get to know these leads/prospective members, and how their businesses plan to operate and will recommend relevant products and services to help them thrive
• Spend time to take on ad hocs tasks and work on projects that support other business areas 

WHAT WE ARE LOOKING FOR

Tide is seeking a dynamic Product Sales Executive (Banking & Payments) to drive our mission of supporting small, growing businesses. You'll thrive in a fast-paced, ever-changing environment and bring a target-oriented, entrepreneurial approach to our team. The ideal candidate will have:

• Previous financial services telesales experience and success working towards a revenue target
• Experience using Kustomer (or a similar CRM tool)
• Willingness to take on new projects and get involved in the teams growth
• An excellent telephone manner and objection handling skills
• Excellent verbal, written and interpersonal communication skills in English
• Confident, outgoing and enthusiastic nature 
• Self motivation and conscientiousness, wanting to make a real difference to the business
• Willingness to work with Product Owners across all areas of businesses in gaining feedback that can make the real changes to members experience of Tide
• Some knowledge of Buyer Behaviour, Sales and KYC
• Ability to get your strengths from working and collaborating in a team dynamic but also to work independently to your KPIs and targets

WHAT YOU WILL GET IN RETURN

• 25 days paid annual leave 
• 3 paid days off for volunteering or L&D activities
• Commission based bonus structure
• Extended maternity and paternity leave covered by the company
• Personal L&D budget 
• Additional health & dental insurance
• Mental wellbeing platform 
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Flexible working from home

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

#LI-RS12
#LI-Remote

ABOUT THE ROLE

As Sales Representative you will:

• Call our existing members - build rapport with them, understand their businesses and will upsell relevant products or services to help them thrive
• Work cross functionally with other departments to understand upcoming product launches and ensure that you can pitch these to our members
• Work in a dynamic and data driven environment to reach team and individual targets
• Play a part in testing of new leads/scripts that support the team overall as we work in new areas of the business
• Get to know these leads/prospective members, and how their businesses plan to operate and will recommend relevant products and services to help them thrive
• Spend time to take on ad hocs tasks and work on projects that support other business areas 

WHAT WE ARE LOOKING FOR

Tide is seeking a dynamic Sales Representative to drive our mission of supporting small, growing businesses. You'll thrive in a fast-paced, ever-changing environment and bring a target-oriented, entrepreneurial approach to our team. The ideal candidate will have:

• Previous financial services telesales experience and success working towards a revenue target
• Experience using Kustomer (or a similar CRM tool)
• Willingness to take on new projects and get involved in the teams growth
• An excellent telephone manner and objection handling skills
• Excellent verbal, written and interpersonal communication skills in English
• Confident, outgoing and enthusiastic nature 
• Self motivation and conscientiousness, wanting to make a real difference to the business
• Willingness to work with Product Owners across all areas of businesses in gaining feedback that can make the real changes to members experience of Tide
• Some knowledge of Buyer Behaviour, Sales and KYC
• Ability to get your strengths from working and collaborating in a team dynamic but also to work independently to your KPIs and targets

WHAT YOU WILL GET IN RETURN

• 25 days paid annual leave 
• 3 paid days off for volunteering or L&D activities
• Commission based bonus structure
• Extended maternity and paternity leave covered by the company
• Personal L&D budget 
• Additional health & dental insurance
• Mental wellbeing platform 
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Flexible working from home

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

#LI-RS12
#LI-Remote

You are the first point of contact for customers, supporting them in taking back control of their payment process and giving them insight into the FX market. By taking them into the world of currencies, rates, hedging and how to implement this as efficiently as possible in their business, you help reduce risks and strengthen trust.

In addition to our innovative technology and solutions, our people are vital to our success. Our team has the ambition to help international trading companies regain control of their payments by making the market open and transparent. By responding to the wishes and needs of the customer, you know how to translate our products into the best possible solution and use. By providing the customer with insight into exchange rates, various currencies and the simplicity of multi-currency payments, you give them the confidence to further strengthen and expand their international presence.

What will you do:

• You act as a sparring partner and are able to switch quickly between various tasks and responsibilities.
• You are the point of contact for the customer.
• You are responsible for the entire sales cycle; from lead generation and prospecting to closing the deal and onboarding.
• You will build a strong network and extensive knowledge of the FX market, and you will help clients to achieve strategic objectives.
• You will manage client relationships via telephone and all solicitations related to the entire sales process, also managing relationships through the CRM system and ensuring pertinent information is updated in the system.

What do you bring?

• Affinity with the financial sector and the FX market
• 1 - 2 years of relevant sales experience
• Bachelor / Master’s in Business or Finance
• Fluent in English
• Good communication skills and business acumen
• Strong analytical skills

What do we offer?

You will become part of one of the fastest-growing scale-ups of the moment. You form a team with motivated and pleasant colleagues with the common goal of becoming the pioneer in Europe. In addition, you get:

• A competitive salary and attractive benefits
• A good bonus based on your own development and results achieved
• 25 vacation days
• All the necessities to be able to perform your work as well as possible

You are an important part of building a strong brand from an innovative and fast-growing scaleup with great ambitions. You will develop quickly, both on a professional and personal level and internationally and nationally.

Who we are:

n less than 10 years, iBanFirst has established itself as a trusted partner for small and medium-sized businesses (SMBs) operating across borders.

iBanFirst provides a next-generation cross-border payment experience that combines a powerful platform and the support of the best FX experts. Executives and finance teams have direct access to currency markets. They can hold, collect and send funds in over 30 currencies.

With more than 350 employees across 10 countries in Europe, the company processes more than 2 billion euros worth of transactions monthly. As a regulated payment institution, iBanFirst is authorized to operate throughout the European Union.

Gaby #LI-GA1

#LI-Onsite

ABOUT THE TEAM: 

This role sits within Tide’s Paid Plans CRM team - a collaborative group of marketers driven by ownership, experimentation, and impact.

Our mission is simple: help members save time and money so they can focus on doing what they love. We use data, creativity, and technology to drive engagement, retention, and long-term value.

WHAT WE ARE LOOKING FOR: 

We’re seeking an experienced CRM professional with a strong background in subscription-based technology businesses. You have a proven track record of developing and executing CRM strategies that improve retention and increase customer lifetime value.

You understand subscription models, recurring revenue dynamics, and industry best practices in subscription management. You’re comfortable working with CRM tools and marketing automation platforms, and you have strong analytical skills that enable you to turn data into actionable insights.

As CRM Manager – Subscriptions, you will:

• Lead the planning and execution of CRM strategies for subscription products, aligned with business objectives and growth targets.
• Provide strategic guidance to senior CRM team members on best practices and emerging trends.
• Manage and mentor a Senior CRM Executive, fostering a collaborative and high-performing environment.
• Use advanced data analytics to refine segmentation and personalise member communications.
• Implement advanced targeting strategies to optimise campaign performance and maximise customer lifetime value.
• Apply predictive modelling and behavioural analytics to proactively reduce churn.
• Collaborate closely with Marketing, Sales, and Product teams to align CRM initiatives with company-wide goals.
• Drive cross-functional initiatives to enhance the customer experience and grow subscription revenue.
• Develop and oversee customer advocacy and loyalty programmes to increase retention and brand advocacy.

What Makes You a Great Fit

• 3+ years of CRM experience, ideally within subscription-based businesses
• Experience with subscription billing systems and customer databases
• Strong background in CRM analytics, segmentation, and predictive modelling
• Deep knowledge of CRM and marketing automation technologies
• Strong project management and strategic thinking skills
• Excellent spoken and written English
• Strong stakeholder management and communication skills
• Experience with tools such as Iterable, Salesforce, GSuite, and Jira
• A proactive problem-solver who thrives in dynamic environments

WHAT YOU’LL GET IN RETURN: 

• 25 days paid annual leave 
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget
• Additional health & dental insurance
• Mental wellbeing platform 
• Fully covered Multisports card
• Food vouchers 
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Sabbatical Leave
• Share options

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

ABOUT THE TEAM: 

Insurance is a core SME product and Tide is excited to broaden our proposition to accommodate this essential need for our members. The Insurance team is new at Tide and we are rapidly hiring to fill essential roles to build a world-class offering for our members. 

ABOUT THE ROLE:

We’re seeking a data-driven Lead Operations Manager with a strong background in operations, finance, technology and insurance products. You’ll lead the insurance product-operations team globally, working with other teams from across the company - including member support, financial crime, finance operations, risk, compliance, technology and product - as well as with our partner insurers and Tide Members.

You will be setting up the operational workstream from scratch. Responsible for defining and monitoring KPIs and SLAs for our insurance products in all markets, risk assessment and  risk and issue management, solving problems and reducing member pain points. Working closely with our Product and Member Operations teams will be vital in this role.

This is a new role at Tide reporting directly to the CEO of Tide Insurance Services. You will be a key member of Tide’s Insurance Services Leadership team, scaling our presence in the UK, India and our new EU markets.

• Build from the ground up, the operational processes, practices, SLAs, KPIs and budgets  for our insurance teams globally. 
• Design and implement a global risk management framework that allows operational risks to be proactively managed for insurance services.
• Define and monitor performance metrics, escalate performance issues, and understand the root cause of sub-optimal processes.
• Manipulate data using Excel and other visualisation tools, to create dashboards and provide actionable insights - you’ll have a way with numbers.
• Build reporting frameworks and capabilities, as well as own the reporting cadence to senior leadership. 
• Once in BAU, act as the primary point of contact for all insurance partners, organising and conducting monthly/quarterly business reviews (QBRs), demos, and meetings to maintain a strong partnership and resolve escalations and issues promptly.
• Work with the product team to agree on SLAs and operational reporting with partners and continuously monitor performance.
• Act as the voice of the customer, supporting our Member Support team to analyse customer feedback, support queries and complaints data. Recommend solutions and take ownership of the implementation of any new improvements.
• Provide analysis and insight to support the leadership and product teams with prioritisation decisions.
• Responsible for ensuring that requirements from the Risk and Compliance and Legal  team are implemented and/ or adhered to
• -Manage change through project delivery:
• Own and deliver non-technical projects (spanning commercial and operational topics);
• Support Product Managers to manage cross functional technical projects. Being a central liaison across wider Tide operations;
• Be the operational lead on a number of initiatives and manage a wide selection of key stakeholders;
• Utilise good change management practice to ready the operation for all new initiatives, including training, FAQ’s, risk management, resource planning and issues management.

WHAT WE ARE LOOKING FOR: 

• You have 5-10 years of work experience working in operations, and/or consulting in the financial or insurance services sector. 
• A proven track record defining and implementing an operations workstream from scratch.
• Leadership experience of distributed teams in a specialist function like Product Operations.
• You have a commercial mindset, able to identify opportunities to optimise revenue and /or increase sales.
• You are disciplined, with experience  implementing frameworks to ensure best in class operations and experience of process re-engineering. 
• You are organised and can deliver complex projects spanning multiple work streams and functional areas.
• You are analytical and enjoy working with data, with experience of business analytics tools: Excel and SQL
• You are customer-focused and a team player. You have strong stakeholder management skills and can build credible relationships quickly and know how to get the best out of people.
• You have strong attention to detail - you have a sixth sense for when things don’t look right and the conviction to investigate whether it’s a larger problem!
• You are resilient - you’re willing to spend the time it takes to discover where a problem lies and not stop until it’s solved.
• You are proactive - you’ll need to enjoy the challenge of continuously improving processes and always be on the hunt for the next problem that needs to be fixed!
• You are fluent in English. Other European languages are highly valuable.

WHAT YOU’LL GET IN RETURN:

Our location-specific employee benefits are designed to cater to the unique needs of Tideans: 

• 25 days paid annual leave 
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget 
• Additional health & dental insurance
• Mental wellbeing platform 
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Flexible working from home
• Sabbatical Leave
• Share options

ABOUT THE TEAM

We’re the UK’s leading provider of smart current accounts for sole traders and small companies. We’re also on a mission to save business owners time and money on their banking and finance admin so they can get back to doing what they love - for too long, these customers have been under-served by the big banks.

Funding Options joined the Tide family in early 2023 to lead their Partner Credit Services offering. Through their panel of 100 leading lender partners, Funding Options supports UK SMEs to get the right finance in place so they can trade, plan and grow with confidence. Through their multi award-winning platform, Funding Cloud, they can effectively match customers to the right lender and finance product that best suits their needs in minutes with funding decisions in as little as 20 seconds, giving every customer a 5 Star experience whether successful or not, through our sheer professionalism and outstanding standard of customer service.

ABOUT THE ROLE

This role will focus on supporting the Asset Finance Specialists in collecting documentation and liaising with borrowers, lenders and suppliers in order to progress payouts to completion, playing an important role in the process of helping customers make their ambitions become a reality.

WHAT YOU'LL BE DOING

• Managing the final stages of the asset finance transaction, ensuring documents are accurate and provided in a timely manner
• Updating and liaise with clients and Asset Finance Specialists to complete on transactions
• Progressing payouts efficiently and with attention to detail
• Building your knowledge of lenders and their processes
• Chasing documents from clients and suppliers
• Managing inbound communications from our customers and suppliers
• Maintaining accurate, up-to-date information on any prospects that you speak with (in Salesforce)

WHAT WE ARE LOOKING FOR 

• An obsession for delivering the highest level of customer service, along with superior communications skills
• A results-oriented work ethic with impeccable attention to detail, determination and drive
• Ability and desire to work in a fast-paced environment and effectively engage with clients and our Asset Finance Specialists to progress completions quickly and accurately
• Work well independently as well as collaboratively with the wider business
• Ability to troubleshoot issues quickly and effectively
• Experience working on the telephones - sales or call centre based environments
• Works effectively in virtual teams with colleagues, customers, suppliers and others

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

About the Role

We’re looking for an experienced Senior Partner Success Manager to join our Partner Success department as the first regional hire in EMEA. Initially we will hire one role in the region, with a plan to scale the department over time. This person will bring strong Services and/or Partner experience, and will operate at a high level very quickly. This role will report to the Director & Global Head of Partner Success.

This person will own a portfolio of Partners from a Services/delivery perspective and act as their strategic advisor. They will drive scale and maturity to help their Partners deliver high-quality results for our customers while expanding their Workato practice. 

Internally, this person will work with other partner functions (Partner Sales, Enablement, Experience, Operations) and key teams at Workato (Sales, Customer Success, and Professional Services). Externally, this person will work with partner leaders (executives, practice owners, technical leads, project managers, etc), and will also interact directly with prospective & existing customers as needed. 

This role will be critical in building and scaling the global Partner Success department - creativity and hard work, combined with relevant (and successful) experience are essential. 

Language, & Travel

Language: Fluency in English required

• Not required but nice to have: fluency/business proficiency in additional languages (French, German, Italian, Dutch, Spanish, etc)

Travel: Estimated at 25%, but may vary higher/lower as needed

Responsibilities 

Primary responsibilities (~70% of your time)

Own a portfolio of Workato partners and drive them to achieve two primary goals:

• Scale & mature your partners’ Workato practice - specifically, you will guide many of Workato’s highest priority partners (GSIs, large SIs, and priority boutique SIs)
• Deliver consistently high-quality outcomes for our joint customers

To achieve these two goals, some of the primary day-to-day activities may include:

• Build strong relationships with key leaders within your Partner organizations
• Act as a strategic advisor to your partners:
• Advise on practice/org structure, key offerings, and end-to-end Services methodology/related motions 
• Conduct partner QBRs & health reviews
• Help your partners navigate Workato’s internal process (certifications, co-delivery motions, Product updates, etc):
• Help partners win key deals:
• Work with Partner Sales to guide partners to deliver high-quality & compelling proposals (validate proposals, align with internal teams on co-delivery plans, etc)
• Monitor all projects led by your Partner:
• Support any escalated/Red/Yellow projects, ensure metrics are tracked and reported, etc
• Ensure close alignment between your Partners and the account teams (CSM, Account Executives, Professional Services, etc) 
• Scale & mature their Workato practice (the “Program Perspective”)
• Deliver consistently high-quality outcomes for our joint customers (the “Project Perspective”)
• Act as an internal expert & advocate for your Partners
• Be the go-to person to handle internal questions about your Partners’ delivery capabilities, experience, success stories/case studies, performance/metrics, etc
• Identify & track potential opportunities to bring your Partners into and coordinate with other internal teams to assess fit & handle logistics
• Advocate for what your Partners need from Workato. Balance your advocacy with holding your Partners accountable, while always prioritizing the customer

Secondary responsibilities (~30% of your time)

• Guide internal teams on Partner Success processes & ensure compliance
• Rollout new programs/processes and ensure key audiences are informed
• Support leadership with department building & other activities
• Help define new programs, build processes & assets, track data, etc
• Ensure system compliance for data cleanliness & analysis
• Support other Partners outside your core portfolio
• Ad-hoc support for individual partners and/or programmatic/high-volume support for partners without a dedicated Partner Success Manager
• Build strong relationships with internal teams & leaders
• Partner Sales, Partner Enablement, Sales, Professional Services, Customer Success, etc.
• Stay up to date on Workato Product offerings & positioning
• Attend in-person events as necessary

Skills & Experience Needed

Experience

A Mix of the following experience is required (it is not expected that a candidate will possess all of the following): 

• Deep experience & track record of success in an Enterprise SaaS environment (often 8+ years, though responsibilities & results are more important than years), working in or alongside the following roles:
• Partner Success, Professional Services, Customer Success, Partner/Alliances/Channel Sales and/or supporting Partner functions, Software Sales, or similar roles
• Strong Professional Services experience, including some or all of the following:
• Building/scaling delivery practices (org design/hiring, building offerings with scope/pricing, etc)
• Services GTM experience (managing sales cycles, scoping engagements, delivering proposals including staffing/scope/budget/timeline, writing SOWs/contracts, driving expansions/extensions)
• Project management (ownership of scope/budget/timeline, oversight of delivery teams and SDLC/quality control, escalation management/project recoveries, formal certifications like PMP)
• Experience working with or within Partner organizations in an Enterprise SaaS environment, including some or all of the following:
• Experience managing a portfolio of global or enterprise partners (GSIs, SIs, etc)
• Strong understanding of partner-driven revenue models (sourced vs. influenced)
  Ability to align partner success activities to pipeline, bookings, and expansion
• Experience enforcing certification requirements, co-delivery rules, etc
• Joint Partner + Internal Professional Services co-delivery approaches/engagements
• Technical experience/background:
• iPaaS / Enterprise Orchestration knowledge: enough technical fluency to assess delivery approaches, quality controls, and realistic staffing/timelines for integration/automation projects
• Experience with hands-on software implementation, architecture design, or similar technical roles
• Other experience:
• Consulting: Experience guiding others on best practices to implement your recommendations
• Program design/rollout/change management: Experience building and launching new processes/programs, handling objections, and driving adoption across internal & external teams
• Department contributions: Track record of going above and beyond to contribute to department success & scale (creating repeatable processes, providing creative ideals/solutions, etc)
• Data analysis & usage: Experience collecting data, establishing & tracking metrics, using data to identify insights and translating into action plans

Skills

• Excellent at execution: highly organized without needs others to , enjoys the tactical details/logistics of operations, and always deliver results
• Strong work ethic: always meets deadlines and can be counted on when things get busy
• Attention to detail: obvious whether designing processes, analyzing data, or writing an email
• Communication: very comfortable leading executive-level meetings/presentations, writes and speaks clearly, proactively communicates status & needs
• Relationship Building: creates and maintains close relationships with key individuals
• Learning: able to learn new technologies, open minded and flexible
• Creativity: generates ideas, solves problems, suggests unusual approaches
• Logical Decision Making: understands priorities and makes decisions with the big picture in mind
• Collaboration: a team player that prioritizes results and can influence others without authority to define and drive toward a joint vision
• Comfortable with ambiguity: able to remain effective in new environments without defined playbooks

MariaDB is making a big impact on the world. Whether you are checking your bank account, buying a coffee, shopping online, making a phone call, listening to music, taking out a loan, or ordering takeout, MariaDB is the backbone of applications used every day. Companies large and small, including 75% of the Fortune 500 run MariaDB, touching the lives of billions of people. With massive reach through Linux distributions, enterprise deployments, and public clouds, MariaDB is uniquely positioned as the leading database for modern application development.

The Opportunity

We are looking for a proactive Senior Accountant to join our growing accounting and finance team.  The Senior Accountant will be a key contributor to the monthly and year-end closing processes, ensuring the accuracy and timeliness of all financial reports. This role will also be responsible for the accurate and timely processing of payroll and the subsequent booking of all payroll-related journal entries. The ideal candidate will have a strong understanding of GAAP, exceptional analytical skills, and a proven track record of managing complex accounting tasks. In this role, you will gain broad exposure to the Company’s full-cycle accounting processes and provide support for the Sr. Corporate Accounting Manager. This is a great opportunity for someone looking to scale up in their accounting career.

What You'll Do:

• Execute monthly and quarterly accounting close tasks including preparing/reviewing journal entries and account reconciliations.
• Perform monthly and ad-hoc analyses of financial trends.
• Process payroll on a timely and accurate basis for all employees and book the related journal entries.
• Resolve any payroll-related issues and inquiries in a professional and timely manner.
• Assist in the preparation of various supporting schedules and analyses for internal financial and external financial statements, tax, and audits.
• Act as a mentor for junior accounting staff, providing guidance and training on accounting principles and best practices.
• Assist with maintaining and scaling our accounting and reporting process.
• Support optimization and automation efforts to improve the efficiency and effectiveness of accounting processes.
• Collaborate and serve as a liaison to other departments on accounting matters, including but not limited to engineering, sales, IT, HR, marketing, etc.
• Participate in ad-hoc projects and assignments as needed.

What You'll Need:

• Bachelor’s Degree in Accounting with a minimum of 5 years experience in audit with a mid to large size public accounting firm or 3-5 years experience with a small to mid size technology/software company.
• Detail-oriented with good organizational skills and able to prioritize multiple tasks.
• Strong analytical and problem-solving skills.
• Self-starter with a proven track record of grit and determination to drive process improvements.
• Excellent written and oral communications skills, including the ability to work collaboratively.
• Proficiency with Microsoft Office applications, particularly Microsoft Excel (vlookup and pivot tables).
• Ability to work on a cross functional basis, build and nurture relationships across the organization.

A Plus if you have:

• Working knowledge of NetSuite.
• Experience in payroll processing and payroll accounting.
• CPA or on track to get your CPA.

Location -  Sofia, Bulgaria - Hybrid in office 1-2 days a week

What’s in it for you? 

Impact the world of technology by pushing the boundaries of technology and business models, working at MariaDB. Be part of a game-changing organization that encourages outside-the-box thinking, values empowerment, and is truly shaping the future of the software industry. You’ll be collaborating with high-caliber colleagues around the world, offering unparalleled learning and growth opportunities. We provide a very competitive compensation package, 25 days paid annual leave (plus holidays), a massive degree of flexibility and freedom, and more.

Salaries for candidates outside the U.S. will vary based on local compensation structures.

How to Apply

If you are interested in this position, please submit your application along with your CV/Resume through our ATS Greenhouse on our MariaDB Careers site.

• At MariaDB we celebrate the diverse experiences and perspectives of our employees because this drives innovation and success. MariaDB is an equal opportunity employer dedicated to creating a welcoming and inclusive workplace for everyone.
• MariaDB does not sponsor work visas or relocation.
• MariaDB is committed to providing accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
• MariaDB will not accept agency resumes without a prior contractual agreement with HR. Please do not forward resumes to any recruiting alias or employee directly. MariaDB is not responsible for paying any fees associated with any unsolicited submitted CV/Resumes.

We are looking for a Sales Specialist to join the Bolt Food team in Bulgaria, Sofia. You will be responsible for bringing the most important restaurant partners in the city and transitioning them to an Account Manager while securing the perfect onboarding experience.

It’s an exciting once-in-a-lifetime opportunity as you would work with very smart people around the world in order to establish the next generation of a truly global food delivery platform.

With over 200 million users in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or ability.

Our ultimate goal is to make cities for people, not cars. And we need your help on this mission!

The Sales Specialist is a pivotal role within our sales department, instrumental in acquiring large volume of restaurants & stores for the Bolt Food platform. The role focuses on outbound outreach to small and medium-sized businesses (SMBs) that are a good fit for the platform. The day-to-day activities involve lead qualification, outbound sales calls, face-to-face meetings, and occasional travel to other cities in Bulgaria. You’ll drive our sales growth, reach out to potential partners, pitch, negotiate, and close deals.

• Responsible for the whole sales funnel, including leads processing, prospecting, cold calling, planning meetings and closing.
• Achieve growth and hit sales targets.
• Record all daily activities performed in the CRM to generate history.
• Be the first contact of new partners, supporting them in the onboarding experience and all operational and administrative issues that it entails.
• Collaborate with the Operations team to smoothly activate all restaurants.
• Collaborate with the Account management team to help restaurants to grow on our platform.
• Solve daily commercial or operational issues.

• Minimum 1+ years of experience in sales or business development.
• Fluency in Bulgarian & English language, both in verbal and written forms is essential.
• You are motivated and energetic.
• You are an analytical thinker who loves to solve problems.
• Be an owner and proactively find solutions to problems.
• Be passionate about new technologies and food tech.
• You are organised. You deliver stuff on time & handle stress well.
• You are social. You can easily network with people of all backgrounds.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location and role.

We are looking for a top-level CRM Leader to join us as the Director of Customer Engagement. This individual will bring forward-thinking ideas, knowledge, and practices to add significant value to our business. The role is crucial as we aim to enhance our customer interactions and loyalty, ensuring we remain ahead of industry trends and continue to meet the evolving needs of our clients.

The Director of Customer Engagement will be instrumental in driving our CRM strategies, optimizing customer experiences, and leading a dedicated team of over 100 professionals. This position is essential for sustaining our growth momentum and achieving our ambitious goals.

Location: on-site in Spain, Poland, Portugal, or Bulgaria.

Key Responsibilities:

• Develop and implement comprehensive customer engagement strategies to enhance customer loyalty and retention.
• Align engagement initiatives with overall business objectives and marketing strategies.
• Oversee the day-to-day operations of customer engagement activities, ensuring data integrity and system efficiency.
• Lead the selection, implementation, and optimization of engagement tools and technologies.
• Ensure the CRM system provides an effective sales funnel.
• Manage customer registration, retention, activation, reactivation, and other CRM strategies.
• Design and execute targeted marketing campaigns to drive customer engagement and satisfaction.
• Develop personalized communication strategies to enhance the customer experience.
• Oversee top-line management of customer acquisition strategies.
• Plan and manage multi-channel marketing campaigns (email, SMS, push notifications, etc.).
• Assist with organizing promotional events to reach prospective customers.
• Analyze customer data to identify trends, insights, and opportunities for growth.
• Track marketing metrics and trends, such as conversion rates and web analytics.
• Create and present regular reports on engagement performance, customer behavior, and campaign effectiveness.
• Work closely with marketing, sales, and customer service teams to ensure a cohesive approach to customer engagement.
• Partner with IT and data teams to ensure seamless integration of engagement systems with other business platforms.
• Manage and mentor a team of customer engagement specialists and analysts.
• Foster a culture of continuous improvement and innovation within the engagement team.

Requirements:

• Bachelor’s degree in Marketing, Business Administration, or a related field. Master’s degree preferred.
• 12+ years of experience in the CRM Department.
• 7+ years of experience in iGaming.
• Proven and successful work experience as a Director of CRM, VP of Engagement, or similar role in iGaming.
• Experience in leading teams of 100+ people.
• Solid background in customer acquisition strategies.
• Proficiency in a specific language, if required for the role.
• Knowledge of CRM systems and principles, particularly customer lifecycle touchpoints such as email, SMS, push notifications, and more.
• Technical expertise with CRM and analytical systems.
• Strong analytical and problem-solving skills.
• Exceptional leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Proficiency in data analysis and reporting tools (e.g., Excel, SQL, Tableau).
• Ability to manage marketing projects end-to-end.
• Customer-oriented attitude with a focus on enhancing the customer experience.
• Fluent English.

MariaDB is making a big impact on the world. Whether you’re checking your bank account, buying a coffee, shopping online, making a phone call, listening to music, taking out a loan or ordering takeout – MariaDB is the backbone of applications used everyday. Companies small and large, including 75% of the Fortune 500, run MariaDB, touching the lives of billions of people. With massive reach through Linux distributions, enterprise deployments and public clouds, MariaDB is uniquely positioned as the leading database for modern application development.

The Opportunity

The Customer Success Manager is responsible for the general health of the MariaDB customer base, ensuring timely renewal, expanded usage and reduced customer churn. In addition, the chosen candidate will help to close new and expanded sales in allocated territories. This role will be measured in terms of renewal sales with increased opportunity to earn commission for expansion sales.What KPIs have you been measured on for customer success and retention? How have you used those metrics to improve customer engagement?

• Serve as the primary point of contact between our strategic customers and internal stakeholders, and be a key member of our Customer Success organization
• Foster and grow customer relationship by acquiring tribal knowledge of a customer's organization and identify our champions
• Articulate the value of our open source database/SaaS cloud platform, while driving customer engagement and adoption
• Guide post-sale support activities such as customer onboarding, adoption, advocacy, reviews/updates and retention
• Coordinate and engage different internal technical teams to solve customer issues
• Report on customers’ wants and needs to Product Management team in order to improve the product
• Work cross-functionally with strategic and technical colleagues to accomplish customer goals
• Qualify opportunities through follow-ups (within company SLAs and best practices playbook)

• 2-3 years of experience as a customer-facing CSM in an entrepreneurial, fast-growing startup-like environment
• Direct experience with SaaS products, solutions or ecosystems
• Adept at driving results and outcomes while solving complex business problems
• English language fluency
• Experience in a solution-sales/cloud technology environment
• Experience with prospecting and relationship management using tools such as Salesforce.com, Catalyst...
• Excellent presentation, organizational and communication skills (both written and verbal)

• Knowledge and understanding of databases
• Track record working effectively with internal, partner and customer teams
• Meets/exceeds MariaDB’s functional/technical depth for this role
• Proficiency in a German or Italian languages

Location

Bulgaria (Hybrid, Sofia office, or Bulgaria Remote)

What’s in It for You?

Impact the world of technology by pushing the boundaries of technology and business models, working at MariaDB. Be part of a game-changing organization that encourages outside-the-box thinking, values empowerment, and is truly shaping the future of the software industry. You’ll be collaborating with high-caliber colleagues around the world, offering unparalleled learning and growth opportunities. We provide a very competitive compensation package, additional benefits and a massive degree of flexibility, freedom, and more.

How to Apply

• If you are interested in this position, please submit your application along with your resume/CV via Greenhouse.
• MariaDB does not sponsor work visas or relocation.
• MariaDB is committed to providing accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
• MariaDB will not accept agency resumes without a prior contractual agreement with HR. Please do not forward resumes to any recruiting alias or employee directly. MariaDB is not responsible for any unsolicited resumes.
• MariaDB is an equal opportunities employer.

MariaDB is making a big impact on the world. Whether you’re checking your bank account, buying a coffee, shopping online, making a phone call, listening to music, taking out a loan or ordering takeout – MariaDB is the backbone of applications used everyday. Companies small and large, including 75% of the Fortune 500, run MariaDB, touching the lives of billions of people. With massive reach through Linux distributions, enterprise deployments and public clouds, MariaDB is uniquely positioned as the leading database for modern application development.

The Opportunity

The Customer Success Manager is responsible for the general health of the MariaDB customer base, ensuring timely renewal, expanded usage and reduced customer churn. In addition, the chosen candidate will help to close new and expanded sales in allocated territories. This role will be measured in terms of renewal sales with increased opportunity to earn commission for expansion sales.What KPIs have you been measured on for customer success and retention? How have you used those metrics to improve customer engagement?

• Serve as the primary point of contact between our strategic customers and internal stakeholders, and be a key member of our Customer Success organization
• Foster and grow customer relationship by acquiring tribal knowledge of a customer's organization and identify our champions
• Articulate the value of our open source database/SaaS cloud platform, while driving customer engagement and adoption
• Guide post-sale support activities such as customer onboarding, adoption, advocacy, reviews/updates and retention
• Coordinate and engage different internal technical teams to solve customer issues
• Report on customers’ wants and needs to Product Management team in order to improve the product
• Work cross-functionally with strategic and technical colleagues to accomplish customer goals
• Qualify opportunities through follow-ups (within company SLAs and best practices playbook)

• 2-3 years of experience as a customer-facing CSM in an entrepreneurial, fast-growing startup-like environment
• Direct experience with SaaS products, solutions or ecosystems
• Adept at driving results and outcomes while solving complex business problems
• English language fluency
• Experience in a solution-sales/cloud technology environment
• Experience with prospecting and relationship management using tools such as Salesforce.com, Catalyst...
• Excellent presentation, organizational and communication skills (both written and verbal)

• Knowledge and understanding of databases
• Track record working effectively with internal, partner and customer teams
• Meets/exceeds MariaDB’s functional/technical depth for this role
• Proficiency in a German or Italian languages

Location

Romania (Remote), or Bucharest (Hybrid)

What’s in It for You?

Impact the world of technology by pushing the boundaries of technology and business models, working at MariaDB. Be part of a game-changing organization that encourages outside-the-box thinking, values empowerment, and is truly shaping the future of the software industry. You’ll be collaborating with high-caliber colleagues around the world, offering unparalleled learning and growth opportunities. We provide a very competitive compensation package, additional benefits and a massive degree of flexibility, freedom, and more.

How to Apply

• If you are interested in this position, please submit your application along with your resume/CV via Greenhouse.
• MariaDB does not sponsor work visas or relocation.
• MariaDB is committed to providing accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
• MariaDB will not accept agency resumes without a prior contractual agreement with HR. Please do not forward resumes to any recruiting alias or employee directly. MariaDB is not responsible for any unsolicited resumes.
• MariaDB is an equal opportunities employer.

MariaDB is making a big impact on the world. Whether you’re checking your bank account, buying a coffee, shopping online, making a phone call, listening to music, taking out a loan or ordering takeout – MariaDB is the backbone of applications used everyday. Companies small and large, including 75% of the Fortune 500, run MariaDB, touching the lives of billions of people. With massive reach through Linux distributions, enterprise deployments and public clouds, MariaDB is uniquely positioned as the leading database for modern application development.

About the Role

We're hiring a Senior Data Scientist with strong programming skills, a deep command of analytical methods, and the ability to turn complex data into clear business insights. You'll join a small, highly skilled team where your work has a direct impact on how the business operates and makes decisions.

This is a hands-on, high-autonomy role. You'll work across the full data stack-writing sophisticated SQL in BigQuery and MariaDB, building automation and tooling in Python, and leveraging AI-powered tools like Windsurf, Gemini, and Claude to work faster and smarter. You'll be expected to understand how data is structured end-to-end, from source systems through to the warehouse, and to know which analytical approach fits which business question.

You'll also be a key communicator-translating complex data into clear narratives for stakeholders across the organization. We need someone who can operate independently, manage their own priorities, and continuously raise the bar on what's possible with our data. If you have a genuine passion for analytics, a GitHub full of projects, and you're the kind of person who's always learning the next thing-we'd love to hear from you.

Key Responsibilities

• Apply the right analytical methods-statistical analysis, regression, clustering, forecasting, classification-to solve real business problems at scale
• Design and build end-to-end analytical solutions-from data extraction in BigQuery and MariaDB to actionable insights and automated reporting
• Develop and maintain data pipelines, analytical frameworks, and tooling using Python and SQL
• Use AI-powered development tools (Windsurf, Gemini, Claude, Cursor) to accelerate experimentation, code generation, and analysis
• Leverage the latest AI features and tools (LLMs, embeddings, generative AI) to augment and automate analytical workflows
• Build lightweight applications and APIs (FastAPI) to put models and insights into the hands of stakeholders
• Own the data architecture decisions within your domain-schema design, data modeling, and pipeline reliability
• Communicate results, trade-offs, and recommendations clearly to both technical and business audiences
• Map and improve business processes through data-driven analysis and process design

Requirements & Qualifications

• 7+ years of professional experience in data science, advanced analytics, or a quantitative field
• Expert-level SQL - deep fluency in BigQuery and MariaDB or similar data platforms; you understand query optimization, partitioning, and data modeling
• Strong Python and/or JavaScript skills - production-quality code, not just notebooks; experience with modern data and ML libraries
• Deep understanding of analytical methods - regression, clustering, time series, A/B testing, classification; you know when to apply what and why
• Solid understanding of data architecture - how warehouses, lakes, and pipelines are designed; how to structure data for both analytical and ML workloads
• Proficiency with AI-powered development tools - Windsurf, Gemini, Claude, Cursor, or similar; you leverage AI assistants as a core part of your workflow
• Excellent communication skills - you present complex technical work in a way that drives decisions
• Self-managing and self-sufficient - you set your own priorities, unblock yourself, and deliver without hand-holding
• Relentlessly curious and ambitious - you're always learning, always building, always improving
• A public GitHub profile showcasing your projects, experiments, or contributions

Nice to Have

• Experience with Next.js or modern frontend frameworks for building data-facing applications
• FastAPI experience for serving models or internal tooling
• Background in business process analysis or operational process design
• Experience working across multiple business departments (Finance, Marketing, Sales, Operations, Engineering) - broad organizational exposure is a big plus
• Experience with JSON-based data formats, APIs, and integration patterns
• Understanding of Docker and Kubernetes - containerization and cluster orchestration experience is a big plus

Benefits & Culture

• Globally distributed team environment
• Remote or hybrid work options (location-dependent)
• Challenging projects with company-wide impact
• Competitive compensation, 25 days paid annual leave, plus holidays
• A culture that values curiosity, clean engineering, and people who genuinely love what they do

Location – Romania (remote)

Travel – Flexible for adhoc travel

What's in it for you?

Impact the world of technology by pushing the boundaries of technology and business models, working at MariaDB, plc. Be part of a game-changing organization that encourages outside-the-box thinking, values empowerment, and is truly shaping the future of the software industry. 

You’ll be collaborating with high-caliber colleagues around the world, offering unparalleled learning and growth opportunities. We provide a very competitive compensation package, 25 days paid annual leave (plus holidays) and a massive degree of flexibility and freedom, and more.

Salaries for candidates outside the U.S. will vary based on local compensation structures.

How to Apply

If you are interested in this position, please submit your application along with your CV/Resume through our ATS Greenhouse on our MariaDB Careers site.

• At MariaDB we celebrate the diverse experiences and perspectives of our employees because this drives innovation and success. MariaDB is an equal opportunity employer dedicated to creating a welcoming and inclusive workplace for everyone.
• MariaDB does not sponsor work visas or relocation.
• MariaDB is committed to providing accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
• MariaDB will not accept agency resumes without a prior contractual agreement with HR. Please do not forward resumes to any recruiting alias or employee directly. MariaDB is not responsible for paying any fees associated with any unsolicited submitted CV/Resumes.

MariaDB is making a big impact on the world. Whether you’re checking your bank account, buying a coffee, shopping online, making a phone call, listening to music, taking out a loan or ordering takeout – MariaDB is the backbone of applications used everyday. Companies small and large, including 75% of the Fortune 500, run MariaDB, touching the lives of billions of people. With massive reach through Linux distributions, enterprise deployments and public clouds, MariaDB is uniquely positioned as the leading database for modern application development.

About the Role

We're hiring a Senior Data Scientist with strong programming skills, a deep command of analytical methods, and the ability to turn complex data into clear business insights. You'll join a small, highly skilled team where your work has a direct impact on how the business operates and makes decisions.

This is a hands-on, high-autonomy role. You'll work across the full data stack-writing sophisticated SQL in BigQuery and MariaDB, building automation and tooling in Python, and leveraging AI-powered tools like Windsurf, Gemini, and Claude to work faster and smarter. You'll be expected to understand how data is structured end-to-end, from source systems through to the warehouse, and to know which analytical approach fits which business question.

You'll also be a key communicator-translating complex data into clear narratives for stakeholders across the organization. We need someone who can operate independently, manage their own priorities, and continuously raise the bar on what's possible with our data. If you have a genuine passion for analytics, a GitHub full of projects, and you're the kind of person who's always learning the next thing-we'd love to hear from you.

Key Responsibilities

• Apply the right analytical methods-statistical analysis, regression, clustering, forecasting, classification-to solve real business problems at scale
• Design and build end-to-end analytical solutions-from data extraction in BigQuery and MariaDB to actionable insights and automated reporting
• Develop and maintain data pipelines, analytical frameworks, and tooling using Python and SQL
• Use AI-powered development tools (Windsurf, Gemini, Claude, Cursor) to accelerate experimentation, code generation, and analysis
• Leverage the latest AI features and tools (LLMs, embeddings, generative AI) to augment and automate analytical workflows
• Build lightweight applications and APIs (FastAPI) to put models and insights into the hands of stakeholders
• Own the data architecture decisions within your domain-schema design, data modeling, and pipeline reliability
• Communicate results, trade-offs, and recommendations clearly to both technical and business audiences
• Map and improve business processes through data-driven analysis and process design

Requirements & Qualifications

• 7+ years of professional experience in data science, advanced analytics, or a quantitative field
• Expert-level SQL - deep fluency in BigQuery and MariaDB or similar data platforms; you understand query optimization, partitioning, and data modeling
• Strong Python and/or JavaScript skills - production-quality code, not just notebooks; experience with modern data and ML libraries
• Deep understanding of analytical methods - regression, clustering, time series, A/B testing, classification; you know when to apply what and why
• Solid understanding of data architecture - how warehouses, lakes, and pipelines are designed; how to structure data for both analytical and ML workloads
• Proficiency with AI-powered development tools - Windsurf, Gemini, Claude, Cursor, or similar; you leverage AI assistants as a core part of your workflow
• Excellent communication skills - you present complex technical work in a way that drives decisions
• Self-managing and self-sufficient - you set your own priorities, unblock yourself, and deliver without hand-holding
• Relentlessly curious and ambitious - you're always learning, always building, always improving
• A public GitHub profile showcasing your projects, experiments, or contributions

Nice to Have

• Experience with Next.js or modern frontend frameworks for building data-facing applications
• FastAPI experience for serving models or internal tooling
• Background in business process analysis or operational process design
• Experience working across multiple business departments (Finance, Marketing, Sales, Operations, Engineering) - broad organizational exposure is a big plus
• Experience with JSON-based data formats, APIs, and integration patterns
• Understanding of Docker and Kubernetes - containerization and cluster orchestration experience is a big plus

Benefits & Culture

• Globally distributed team environment
• Remote or hybrid work options (location-dependent)
• Challenging projects with company-wide impact
• Competitive compensation, 25 days paid annual leave, plus holidays
• A culture that values curiosity, clean engineering, and people who genuinely love what they do

Location – India (remote)

Travel – Flexible for adhoc travel

What's in it for you?

Impact the world of technology by pushing the boundaries of technology and business models, working at MariaDB, plc. Be part of a game-changing organization that encourages outside-the-box thinking, values empowerment, and is truly shaping the future of the software industry. 

You’ll be collaborating with high-caliber colleagues around the world, offering unparalleled learning and growth opportunities. We provide a very competitive compensation package, 25 days paid annual leave (plus holidays) and a massive degree of flexibility and freedom, and more.

Salaries for candidates outside the U.S. will vary based on local compensation structures.

How to Apply

If you are interested in this position, please submit your application along with your CV/Resume through our ATS Greenhouse on our MariaDB Careers site.

• At MariaDB we celebrate the diverse experiences and perspectives of our employees because this drives innovation and success. MariaDB is an equal opportunity employer dedicated to creating a welcoming and inclusive workplace for everyone.
• MariaDB does not sponsor work visas or relocation.
• MariaDB is committed to providing accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
• MariaDB will not accept agency resumes without a prior contractual agreement with HR. Please do not forward resumes to any recruiting alias or employee directly. MariaDB is not responsible for paying any fees associated with any unsolicited submitted CV/Resumes.

MariaDB is making a big impact on the world. Whether you’re checking your bank account, buying a coffee, shopping online, making a phone call, listening to music, taking out a loan or ordering takeout – MariaDB is the backbone of applications used everyday. Companies small and large, including 75% of the Fortune 500, run MariaDB, touching the lives of billions of people. With massive reach through Linux distributions, enterprise deployments and public clouds, MariaDB is uniquely positioned as the leading database for modern application development.

About the Role

We're looking for a Senior Data Analytics Engineer who lives and breathes data-someone who combines strong engineering skills with analytical depth. You'll join a small, high-impact team where you don't just analyze data, you build the systems and pipelines that make analytics possible. This isn't a dashboards-and-decks role-you'll engineer solutions across the full analytics stack, from designing reliable data pipelines in BigQuery and MariaDB to building internal tools and APIs that put insights into the hands of the business.

Day to day, you'll write sophisticated SQL in BigQuery and MariaDB, architect and build automation and tooling in Python and FastAPI, and use AI-powered development tools like Windsurf, Gemini, and Claude as a core part of how you work. You need to understand data architecture deeply-how information flows from source systems through pipelines into the warehouse, how schemas are designed, and how to build infrastructure that scales and stays maintainable.

Communication is a big part of this role. You'll work closely with stakeholders across the business, translating complex data into clear, actionable insights. But equally important is your ability to engineer robust, repeatable solutions-not one-off analyses. We need someone who can own their domain end-to-end: define the right questions, build the data infrastructure, deliver the analysis, and present it in a way that drives decisions. If you're self-sufficient, ambitious, always looking to improve, and you have a GitHub profile that shows what you're capable of-we want to talk to you.

Key Responsibilities

• Design, build, and maintain analytical pipelines and reporting solutions on BigQuery and MariaDB
• Write sophisticated, performant SQL to extract insights from large-scale datasets
• Leverage AI and machine learning features to augment analytics workflows and deliver smarter outputs
• Use AI-powered development tools (Windsurf, Gemini, Claude, Cursor) to accelerate your workflow and deliver at a higher level
• Develop internal tooling and automation using Python, FastAPI, and modern frameworks
• Communicate findings clearly to technical and non-technical stakeholders-translate data into action
• Understand and document data architecture, lineage, and how information flows across systems
• Collaborate on business process analysis and process design improvements driven by data
• Proactively identify opportunities for deeper analysis, better tooling, and operational improvements

Requirements & Qualifications

• 7+ years of professional experience in data analytics engineering, data engineering, or a related field
• Expert-level SQL - you think in joins, window functions, and CTEs; BigQuery and MariaDB experience strongly preferred
• Strong Python and/or JavaScript skills - comfortable building pipelines, internal tools, APIs, and automation; not just scripts
• js experience - ability to build data-facing web applications and internal dashboards
• Deep understanding of data architecture - how databases are structured, how data flows, how schemas evolve
• Hands-on experience with AI/ML - you stay current with the latest capabilities (LLMs, generative AI, embeddings) and know how to apply them practically
• Proficiency with AI-powered development tools - Windsurf, Gemini, Claude, Cursor, or similar; you use AI to multiply your output, not as a crutch
• Excellent communication skills - you can explain complex analysis to anyone in the room
• Self-sufficient and self-managing - you own your work end-to-end without needing to be told what to do next
• Ambitious and continuously improving - you seek out new skills, tools, and techniques on your own
• A public GitHub profile with examples of your work (personal projects, contributions, experiments)

Nice to Have

• FastAPI experience for building internal APIs and services
• Background in business process design or operational analytics
• Exposure to multiple business departments (Finance, Marketing, Sales, Operations, Engineering) - you understand how data flows across an organization, not just within one silo
• Understanding of Docker and Kubernetes - containerization and cluster orchestration experience is a big plus

Location – Romania (remote)

Travel - As required for the job (minimal).

What's in it for you?

Impact the world of technology by pushing the boundaries of technology and business models, working at MariaDB, plc. Be part of a game-changing organization that encourages outside-the-box thinking, values empowerment, and is truly shaping the future of the software industry. 

You’ll be collaborating with high-caliber colleagues around the world, offering unparalleled learning and growth opportunities. We provide a very competitive compensation package, 25 days paid annual leave (plus holidays) and a massive degree of flexibility and freedom, and more.

Salaries for candidates outside the U.S. will vary based on local compensation structures.

How to Apply

If you are interested in this position, please submit your application along with your CV/Resume through our ATS Greenhouse on our MariaDB Careers site.

• At MariaDB we celebrate the diverse experiences and perspectives of our employees because this drives innovation and success. MariaDB is an equal opportunity employer dedicated to creating a welcoming and inclusive workplace for everyone.
• MariaDB does not sponsor work visas or relocation.
• MariaDB is committed to providing accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
• MariaDB will not accept agency resumes without a prior contractual agreement with HR. Please do not forward resumes to any recruiting alias or employee directly. MariaDB is not responsible for paying any fees associated with any unsolicited submitted CV/Resumes.

MariaDB is making a big impact on the world. Whether you’re checking your bank account, buying a coffee, shopping online, making a phone call, listening to music, taking out a loan or ordering takeout – MariaDB is the backbone of applications used everyday. Companies small and large, including 75% of the Fortune 500, run MariaDB, touching the lives of billions of people. With massive reach through Linux distributions, enterprise deployments and public clouds, MariaDB is uniquely positioned as the leading database for modern application development.

About the Role

We're looking for a Senior Data Analytics Engineer who lives and breathes data-someone who combines strong engineering skills with analytical depth. You'll join a small, high-impact team where you don't just analyze data, you build the systems and pipelines that make analytics possible. This isn't a dashboards-and-decks role-you'll engineer solutions across the full analytics stack, from designing reliable data pipelines in BigQuery and MariaDB to building internal tools and APIs that put insights into the hands of the business.

Day to day, you'll write sophisticated SQL in BigQuery and MariaDB, architect and build automation and tooling in Python and FastAPI, and use AI-powered development tools like Windsurf, Gemini, and Claude as a core part of how you work. You need to understand data architecture deeply-how information flows from source systems through pipelines into the warehouse, how schemas are designed, and how to build infrastructure that scales and stays maintainable.

Communication is a big part of this role. You'll work closely with stakeholders across the business, translating complex data into clear, actionable insights. But equally important is your ability to engineer robust, repeatable solutions-not one-off analyses. We need someone who can own their domain end-to-end: define the right questions, build the data infrastructure, deliver the analysis, and present it in a way that drives decisions. If you're self-sufficient, ambitious, always looking to improve, and you have a GitHub profile that shows what you're capable of-we want to talk to you.

Key Responsibilities

• Design, build, and maintain analytical pipelines and reporting solutions on BigQuery and MariaDB
• Write sophisticated, performant SQL to extract insights from large-scale datasets
• Leverage AI and machine learning features to augment analytics workflows and deliver smarter outputs
• Use AI-powered development tools (Windsurf, Gemini, Claude, Cursor) to accelerate your workflow and deliver at a higher level
• Develop internal tooling and automation using Python, FastAPI, and modern frameworks
• Communicate findings clearly to technical and non-technical stakeholders-translate data into action
• Understand and document data architecture, lineage, and how information flows across systems
• Collaborate on business process analysis and process design improvements driven by data
• Proactively identify opportunities for deeper analysis, better tooling, and operational improvements

Requirements & Qualifications

• 7+ years of professional experience in data analytics engineering, data engineering, or a related field
• Expert-level SQL - you think in joins, window functions, and CTEs; BigQuery and MariaDB experience strongly preferred
• Strong Python and/or JavaScript skills - comfortable building pipelines, internal tools, APIs, and automation; not just scripts
• js experience - ability to build data-facing web applications and internal dashboards
• Deep understanding of data architecture - how databases are structured, how data flows, how schemas evolve
• Hands-on experience with AI/ML - you stay current with the latest capabilities (LLMs, generative AI, embeddings) and know how to apply them practically
• Proficiency with AI-powered development tools - Windsurf, Gemini, Claude, Cursor, or similar; you use AI to multiply your output, not as a crutch
• Excellent communication skills - you can explain complex analysis to anyone in the room
• Self-sufficient and self-managing - you own your work end-to-end without needing to be told what to do next
• Ambitious and continuously improving - you seek out new skills, tools, and techniques on your own
• A public GitHub profile with examples of your work (personal projects, contributions, experiments)

Nice to Have

• FastAPI experience for building internal APIs and services
• Background in business process design or operational analytics
• Exposure to multiple business departments (Finance, Marketing, Sales, Operations, Engineering) - you understand how data flows across an organization, not just within one silo
• Understanding of Docker and Kubernetes - containerization and cluster orchestration experience is a big plus

Location – India (remote)

Travel - As required for the job (minimal).

What's in it for you?

Impact the world of technology by pushing the boundaries of technology and business models, working at MariaDB, plc. Be part of a game-changing organization that encourages outside-the-box thinking, values empowerment, and is truly shaping the future of the software industry. 

You’ll be collaborating with high-caliber colleagues around the world, offering unparalleled learning and growth opportunities. We provide a very competitive compensation package, 25 days paid annual leave (plus holidays) and a massive degree of flexibility and freedom, and more.

Salaries for candidates outside the U.S. will vary based on local compensation structures.

How to Apply

If you are interested in this position, please submit your application along with your CV/Resume through our ATS Greenhouse on our MariaDB Careers site.

• At MariaDB we celebrate the diverse experiences and perspectives of our employees because this drives innovation and success. MariaDB is an equal opportunity employer dedicated to creating a welcoming and inclusive workplace for everyone.
• MariaDB does not sponsor work visas or relocation.
• MariaDB is committed to providing accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
• MariaDB will not accept agency resumes without a prior contractual agreement with HR. Please do not forward resumes to any recruiting alias or employee directly. MariaDB is not responsible for paying any fees associated with any unsolicited submitted CV/Resumes.

MariaDB is making a big impact on the world. Whether you’re checking your bank account, buying a coffee, shopping online, making a phone call, listening to music, taking out a loan or ordering takeout – MariaDB is the backbone of applications used everyday. Companies small and large, including 75% of the Fortune 500, run MariaDB, touching the lives of billions of people. With massive reach through Linux distributions, enterprise deployments and public clouds, MariaDB is uniquely positioned as the leading database for modern application development.

About the Role

We're looking for a Senior Data Analytics Engineer who lives and breathes data-someone who combines strong engineering skills with analytical depth. You'll join a small, high-impact team where you don't just analyze data, you build the systems and pipelines that make analytics possible. This isn't a dashboards-and-decks role-you'll engineer solutions across the full analytics stack, from designing reliable data pipelines in BigQuery and MariaDB to building internal tools and APIs that put insights into the hands of the business.

Day to day, you'll write sophisticated SQL in BigQuery and MariaDB, architect and build automation and tooling in Python and FastAPI, and use AI-powered development tools like Windsurf, Gemini, and Claude as a core part of how you work. You need to understand data architecture deeply-how information flows from source systems through pipelines into the warehouse, how schemas are designed, and how to build infrastructure that scales and stays maintainable.

Communication is a big part of this role. You'll work closely with stakeholders across the business, translating complex data into clear, actionable insights. But equally important is your ability to engineer robust, repeatable solutions-not one-off analyses. We need someone who can own their domain end-to-end: define the right questions, build the data infrastructure, deliver the analysis, and present it in a way that drives decisions. If you're self-sufficient, ambitious, always looking to improve, and you have a GitHub profile that shows what you're capable of-we want to talk to you.

Key Responsibilities

• Design, build, and maintain analytical pipelines and reporting solutions on BigQuery and MariaDB
• Write sophisticated, performant SQL to extract insights from large-scale datasets
• Leverage AI and machine learning features to augment analytics workflows and deliver smarter outputs
• Use AI-powered development tools (Windsurf, Gemini, Claude, Cursor) to accelerate your workflow and deliver at a higher level
• Develop internal tooling and automation using Python, FastAPI, and modern frameworks
• Communicate findings clearly to technical and non-technical stakeholders-translate data into action
• Understand and document data architecture, lineage, and how information flows across systems
• Collaborate on business process analysis and process design improvements driven by data
• Proactively identify opportunities for deeper analysis, better tooling, and operational improvements

Requirements & Qualifications

• 7+ years of professional experience in data analytics engineering, data engineering, or a related field
• Expert-level SQL - you think in joins, window functions, and CTEs; BigQuery and MariaDB experience strongly preferred
• Strong Python and/or JavaScript skills - comfortable building pipelines, internal tools, APIs, and automation; not just scripts
• js experience - ability to build data-facing web applications and internal dashboards
• Deep understanding of data architecture - how databases are structured, how data flows, how schemas evolve
• Hands-on experience with AI/ML - you stay current with the latest capabilities (LLMs, generative AI, embeddings) and know how to apply them practically
• Proficiency with AI-powered development tools - Windsurf, Gemini, Claude, Cursor, or similar; you use AI to multiply your output, not as a crutch
• Excellent communication skills - you can explain complex analysis to anyone in the room
• Self-sufficient and self-managing - you own your work end-to-end without needing to be told what to do next
• Ambitious and continuously improving - you seek out new skills, tools, and techniques on your own
• A public GitHub profile with examples of your work (personal projects, contributions, experiments)

Nice to Have

• FastAPI experience for building internal APIs and services
• Background in business process design or operational analytics
• Exposure to multiple business departments (Finance, Marketing, Sales, Operations, Engineering) - you understand how data flows across an organization, not just within one silo
• Understanding of Docker and Kubernetes - containerization and cluster orchestration experience is a big plus

Location – Bulgaria (Hybrid, Sofia)

Travel - As required for the job (minimal).

What's in it for you?

Impact the world of technology by pushing the boundaries of technology and business models, working at MariaDB, plc. Be part of a game-changing organization that encourages outside-the-box thinking, values empowerment, and is truly shaping the future of the software industry. 

You’ll be collaborating with high-caliber colleagues around the world, offering unparalleled learning and growth opportunities. We provide a very competitive compensation package, 25 days paid annual leave (plus holidays) and a massive degree of flexibility and freedom, and more.

Salaries for candidates outside the U.S. will vary based on local compensation structures.

How to Apply

If you are interested in this position, please submit your application along with your CV/Resume through our ATS Greenhouse on our MariaDB Careers site.

• At MariaDB we celebrate the diverse experiences and perspectives of our employees because this drives innovation and success. MariaDB is an equal opportunity employer dedicated to creating a welcoming and inclusive workplace for everyone.
• MariaDB does not sponsor work visas or relocation.
• MariaDB is committed to providing accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
• MariaDB will not accept agency resumes without a prior contractual agreement with HR. Please do not forward resumes to any recruiting alias or employee directly. MariaDB is not responsible for paying any fees associated with any unsolicited submitted CV/Resumes.

MariaDB is making a big impact on the world. Whether you’re checking your bank account, buying a coffee, shopping online, making a phone call, listening to music, taking out a loan or ordering takeout – MariaDB is the backbone of applications used everyday. Companies small and large, including 75% of the Fortune 500, run MariaDB, touching the lives of billions of people. With massive reach through Linux distributions, enterprise deployments and public clouds, MariaDB is uniquely positioned as the leading database for modern application development.

About the Role

We're hiring a Senior Data Scientist with strong programming skills, a deep command of analytical methods, and the ability to turn complex data into clear business insights. You'll join a small, highly skilled team where your work has a direct impact on how the business operates and makes decisions.

This is a hands-on, high-autonomy role. You'll work across the full data stack-writing sophisticated SQL in BigQuery and MariaDB, building automation and tooling in Python, and leveraging AI-powered tools like Windsurf, Gemini, and Claude to work faster and smarter. You'll be expected to understand how data is structured end-to-end, from source systems through to the warehouse, and to know which analytical approach fits which business question.

You'll also be a key communicator-translating complex data into clear narratives for stakeholders across the organization. We need someone who can operate independently, manage their own priorities, and continuously raise the bar on what's possible with our data. If you have a genuine passion for analytics, a GitHub full of projects, and you're the kind of person who's always learning the next thing-we'd love to hear from you.

Key Responsibilities

• Apply the right analytical methods-statistical analysis, regression, clustering, forecasting, classification-to solve real business problems at scale
• Design and build end-to-end analytical solutions-from data extraction in BigQuery and MariaDB to actionable insights and automated reporting
• Develop and maintain data pipelines, analytical frameworks, and tooling using Python and SQL
• Use AI-powered development tools (Windsurf, Gemini, Claude, Cursor) to accelerate experimentation, code generation, and analysis
• Leverage the latest AI features and tools (LLMs, embeddings, generative AI) to augment and automate analytical workflows
• Build lightweight applications and APIs (FastAPI) to put models and insights into the hands of stakeholders
• Own the data architecture decisions within your domain-schema design, data modeling, and pipeline reliability
• Communicate results, trade-offs, and recommendations clearly to both technical and business audiences
• Map and improve business processes through data-driven analysis and process design

Requirements & Qualifications

• 7+ years of professional experience in data science, advanced analytics, or a quantitative field
• Expert-level SQL - deep fluency in BigQuery and MariaDB or similar data platforms; you understand query optimization, partitioning, and data modeling
• Strong Python and/or JavaScript skills - production-quality code, not just notebooks; experience with modern data and ML libraries
• Deep understanding of analytical methods - regression, clustering, time series, A/B testing, classification; you know when to apply what and why
• Solid understanding of data architecture - how warehouses, lakes, and pipelines are designed; how to structure data for both analytical and ML workloads
• Proficiency with AI-powered development tools - Windsurf, Gemini, Claude, Cursor, or similar; you leverage AI assistants as a core part of your workflow
• Excellent communication skills - you present complex technical work in a way that drives decisions
• Self-managing and self-sufficient - you set your own priorities, unblock yourself, and deliver without hand-holding
• Relentlessly curious and ambitious - you're always learning, always building, always improving
• A public GitHub profile showcasing your projects, experiments, or contributions

Nice to Have

• Experience with Next.js or modern frontend frameworks for building data-facing applications
• FastAPI experience for serving models or internal tooling
• Background in business process analysis or operational process design
• Experience working across multiple business departments (Finance, Marketing, Sales, Operations, Engineering) - broad organizational exposure is a big plus
• Experience with JSON-based data formats, APIs, and integration patterns
• Understanding of Docker and Kubernetes - containerization and cluster orchestration experience is a big plus

Benefits & Culture

• Globally distributed team environment
• Remote or hybrid work options (location-dependent)
• Challenging projects with company-wide impact
• Competitive compensation, 25 days paid annual leave, plus holidays
• A culture that values curiosity, clean engineering, and people who genuinely love what they do

Location – Bulgaria (remote)

Travel – Flexible for adhoc travel

What's in it for you?

Impact the world of technology by pushing the boundaries of technology and business models, working at MariaDB, plc. Be part of a game-changing organization that encourages outside-the-box thinking, values empowerment, and is truly shaping the future of the software industry. 

You’ll be collaborating with high-caliber colleagues around the world, offering unparalleled learning and growth opportunities. We provide a very competitive compensation package, 25 days paid annual leave (plus holidays) and a massive degree of flexibility and freedom, and more.

Salaries for candidates outside the U.S. will vary based on local compensation structures.

How to Apply

If you are interested in this position, please submit your application along with your CV/Resume through our ATS Greenhouse on our MariaDB Careers site.

• At MariaDB we celebrate the diverse experiences and perspectives of our employees because this drives innovation and success. MariaDB is an equal opportunity employer dedicated to creating a welcoming and inclusive workplace for everyone.
• MariaDB does not sponsor work visas or relocation.
• MariaDB is committed to providing accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
• MariaDB will not accept agency resumes without a prior contractual agreement with HR. Please do not forward resumes to any recruiting alias or employee directly. MariaDB is not responsible for paying any fees associated with any unsolicited submitted CV/Resumes.

Flipp's Partner Technology team provides technical support and solutions to enable effective partnerships and integrations with external technology platforms and systems.

The Technical Account Lead owns the development and management of the technical relationship between low complexity enterprise-level retailers and our internal teams as well as the delivery of ad-hoc retailer projects for mid-market retailers. They help our enterprise retailers by serving as a trusted technical advisor, both facilitating their adoption of our suite of solutions, as well as consulting on how to best leverage Flipp services, while generating excitement about how we can help them reinvent weekly shopping. In addition, they provide support to our mid-market retailers where we need strategic intervention to drive value for the retailer and Flipp.

What you'll get the opportunity to do:

• Supporting the development of technical strategies, consulting on solutions, and building tailored plans for each partnership in order to build long-lasting relationships with our retail partners, helping them strategize and grow their business.
• Leveraging retailer and Flipp product knowledge to identify solutions to both tactical and strategic retailers problems and/or opportunities, such as increasing user engagement with the digital circular.
• Project managing and overall ownership of the delivery of onboarding and strategic ad hoc projects for our enterprise and mid-market level retailers, to ensure smooth execution and delivery on retailer commitments and agility to strategically intervene where retailer support is required.
• Serving as the technical advocate for our retailers, internally within Flipp product teams, driving value-focused Retailer Product development.

What you'll bring to the team:

• 2+ years experience with demonstrated industry experience in client services, technical pre-sales, technical account management or project management
• Spanish language proficiency is required
• Experience in handling objections and applying pre-defined technical solutions to overcome those objections
• Experience working with cross-functional teams; specifically, with Product, Sales, Analytics and Engineering towards a common goal
• Demonstrated business acumen and experience working with external client personnel, bringing technology solutions to solve business challenges.
• Demonstrated  experience managing and delivering internal and external projects
• Familiarity with web technologies, such as JavaScript, APIs, JSON
• Familiarity with Ecommerce systems, such as Magento, Demandware, and others would be an asset, but not required
• PMP is a nice to have, but not required

#LI-Remote

We are looking for a Business Development Representative who will strengthen our Italian Sales team, support our growth and play an active role in our company's business development. This manager will take full responsibility for sales and customer relationship for specific region. The ultimate goal of this role is to drive customers' acquisition, onboarding and retention.

Responsibilities:

- Handling incoming applications;
- Developing a client base, finding new customers;
- Assistance in the design of the order;
- Control of payments;
- Implementation of the sales plan;
- CRM maintenance.

Requirements:
- Successful sales experience;
- Knowledge of foreign languages: English, Italian  
- Ability to negotiate and communicate fluently and competently in foreign languages;
- Experience of living abroad is desirable;
- Technical mindset;
- Responsibility and commitment.

Conditions:

• Transparent incentive system: base salary 1200-1500 euro gross + commission (unlimited)
• Remote full-time job
• Corporate Laptop
• Corporate IP telephony
• Free corporate language courses - English
• Service Agreement
• Team spirit and friendly atmosphere: we work in an open, friendly and trusting environment that welcomes initiative. In the Xometry team, everyone is ready to help and support in difficult times, and we always celebrate victories together and appreciate the contribution of everyone.
• Development opportunities: we are a fast growing company, each new task is an interesting challenge for the team.
• We care: ongoing free of charge well-being activities for our people, charity projects worldwide.
• Flexibility: speed and flexibility are some of our advantages, allowing us to achieve amazing results. We have flexible processes and planning, we can respond to rapidly changing conditions and remain effective in the face of uncertainty.
• Onboarding: Well structured onboarding plan for new employees combining all in one process, technology, and systems components.

#LI-Remote

We are looking for a Business Development Representative who will strengthen our DACH Sales team, support our growth and play an active role in our company's business development. This position will take full responsibility for sales and customer relationship for a specific region. 

Goals:

• The main goal is to contribute to the company’s strong growth by developing new business opportunities and ensuring a steady sales pipeline
• Represent the company to customers through professional communication with small and medium-sized businesses in industries such as mechanical engineering, robotics, infrastructure, furniture manufacturing, and others
• Apply professional learned expertise in customer communication to achieve a high level of satisfaction with the services provided
• Meet individual performance goals with own acquired opportunities and assigned pools of customers  to unlock new opportunities

Responsibilities:

• Develop and expand the regular customer base through both proactive customer acquisition and inbound customer leads 
• Achieve established sales plans and KPIs
• Handle incoming requests promptly and with high quality
• Maintain effective communication with customers via calls, emails, online meetings, and messengers
• Ensure accurate and high-quality maintenance of the CRM system (Salesforce).
• Assist customers in using their personal accounts, submitting requests, and placing orders
• Monitor and control payments

Requirements:

• First experiences in sales
  Strong interpersonal and communication skills, with the ability to build trust, sell effectively, and achieve results
• Proficiency in German (required) and good knowledge of English for internal communication
• Ability to negotiate and correspond fluently and professionally in foreign languages
• Technical mindset, with the ability to quickly understand product specifics
• Experience of living abroad (preferred)
• High level of responsibility, determination, and flexibility
• Social intelligence, empathy, and a friendly approach to communication

Conditions:

• Transparent incentive system: base salary + commission (unlimited)
• Corporate Laptop
• Corporate IP telephony
• Free corporate language courses (English, German)
• Full time remote job - from time to time team meetings in person
• Service Agreement
• Team spirit and friendly atmosphere: we work in an open, friendly and trusting environment that welcomes initiative. In the Xometry team, everyone is ready to help and support in difficult times, and we always celebrate victories together and appreciate the contribution of everyone
• Development opportunities: we are a fast growing company, each new task is an interesting challenge for the team
• We care: ongoing free of charge well-being activities for our people, charity projects worldwide
• Flexibility: speed and flexibility are some of our advantages, allowing us to achieve amazing results. We have flexible processes and planning, we can respond to rapidly changing conditions and remain effective in the face of uncertainty
• Onboarding: Well structured onboarding plan for new employees combining all in one process, technology, and systems components

#LI-Remote

Company Overview

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

 The Team & Role

The solution architect is a key member of the professional services team responsible for the  design and architecture of Zuora solutions. The position requires strong consulting skills with  the ability to effectively command a room. The solution architect plays a lead role during the  implementation, identifying and documenting client business requirements, mapping and  configuring the Zuora solution to meet the client’s requirements and providing guidance to the  client to achieve a successful implementation. They must identify potential issues and risks  early in an implementation to develop mitigation strategies and contingency plans. A solid  candidate will have an innate ability to simplify complex technology concepts and to plan,  prioritize and seamlessly integrate all moving parts to deploy successful solutions.

This is a remote position, so you’ll be working remotely while occasionally getting together with your team for office visits, events, or offsites. Of course, you’re welcome to come into the office more often if you’re nearby.

What you’ll do

• Solution design using the full Zuora product portfolio
• Design and validate that the proposed solution architecture supports the stated and implied business requirements
• Review technical team deliverables for compliance with architecture standards, guidelines and leverages best practices
• Articulate and present different point of views on various technologies
• Present Architecture deliverables such as Ecosystem and Integration diagrams, ERD, Business Process Flows, Swim lanes, Visio and Mock-ups
• Exhibit strong executive presence and ability to interact and effectively communicate with key project sponsors from CXO to end users.
• Deliver Expert Services to the Zuora Partners

Your experience

• Must have enterprise level experience, within a professional services organisation, as a Solution Architect and/or Business Consultant with a leading technology  consulting or product company, delivering moderate to complex ERP, billing,  revenue, procurement and/or CRM solutions.
• Demonstrated leadership abilities to lead business discussions with customers and architect the value of our solution and the best practices to implement it
• Experience in requirements gathering, use cases documentation, business analysis, systems design and integration, user interface design and implementation
• Experience in data analysis, conversion and migration, interfaces and reports
• Experience with system design using configuration and/or customization, integration, testing and support
• Experience in delivering end to end solutions through the entire SDLC - right from running the client facing workshops, design, build, test, deployment, UAT and handover
• Experience in Waterfall and Agile methodologies
• Must be a strong team player with excellent communication skills at the business and technical level, able to collaborate as part of a diverse and distributed team to  deliver exceptional customer results in a rapid paced implementation environment
• Experience with accounting and be able to converse effectively with Finance teams
• Experience managing tasks on multiple projects simultaneously

 #ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, variable bonus and performance reward opportunities, and retirement programs
• Medical insurance
• Generous, flexible time off
• Paid holidays, “wellness” days and company wide end of year break
• Paid parental leave
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.