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Customer Success Engineer

Veeam Software · Bucharest, Romania

Customer Success 1001281 Romania Posted May 4, 2026

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.

About the Role

The ideal candidate will be naturally collaborative, articulate, extremely organized, have a solid technical understanding of Veeam products, and motivated by maximizing customer success and outcomes. Soft skills combined with technical skills are key in this role. As a Customer Success Engineer, you are the primary technical owner driving long-term customer outcomes across the Veeam Data Platform. You’ll lead onboarding, adoption, and optimization; proactively identify churn risk, migrations, and upsell opportunities; and apply deep disaster recovery and resilience (DR&R) expertise to conduct recovery simulations, DRMM assessments, and quarterly resilience reporting for measurable customer value

What You’ll Do

Configure customer accounts; customize backup policies and storage; facilitate onboarding; orient stakeholders; walk through admin portals; introduce support channels.
Identify migration opportunities; analyze usage and environment; conduct success planning and strategy sessions; align business outcomes with product adoption.
Conduct assessments; build protection plans; recommend software products and architectures across the Veeam Data Platform.
Run recovery simulations; apply the Veeam Data Resilience Maturity Model (DRMM) to track and report resilience posture; deliver quarterly resilience reports.
Monitor signals to detect churn risk early; define mitigation plans; partner on renewal strategy with actionable technical insights.
Build business cases; define TCO; articulate value propositions for expansion; schedule checkpoint reviews with stakeholders.
Engage CISO/CIO stakeholders with clear risk, status, and opportunity updates; support context for executive discussions and roadmap alignment.
Collaborate on marketing-informed campaigns and plays to drive adoption and expansion.
Operate with a long-term account assignment model tied to ARR and growth potential, typically covering 5–50 Enterprise and Commercial-Named accounts with $100K+ ARR.
Own the technical success plan and adoption roadmap; influence pricing, commercial terms, and renewal terms in partnership with Sales and CS leadership

What You’ll Bring

5+ years in customer-facing engineering roles focused on data backup and recovery (e.g., Technical Consulting, Pre-Sales SE, Technical Account Manager); this is a mid-level role.
Advanced level of English (Spanish / German / French nice to have)
Hands-on expertise across operating systems, virtualization, storage, scripting/automation, cloud platforms, and DR&R best practices.
Strong experience designing and executing protection plans, migrations, and recovery simulations; familiarity with Veeam platform capabilities is a plus.
VMCE certification required (may be completed post-hire within an agreed timeframe).
Preferred industry certifications: AWS Solutions Architect (Associate/Professional), Microsoft Azure Administrator or Solutions Architect Expert
Proven ability to translate business outcomes into technical adoption roadmaps and measurable value.
Executive stakeholder engagement skills (CISO/CIO) with the ability to synthesize technical, business, and risk signals into clear recommendations.
Excellent communication, cross-functional collaboration, and stakeholder management skills.

What You’ll Get

21 annual vacation days, additional days based on tenure, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
Private health, dental, and vision insurance for employees and dependents, including outpatient care, hospitalization, pregnancy monitoring, and psychology support
Monthly lifestyle and daily meal benefits: 40 RON/day via Edenred and 600 RON/month through a flexible cafeteria platform
Life insurance (2× annual gross salary), critical illness, and disability coverage, plus vision reimbursement
Free access to Bookster library platform for borrowing your favorite books for free
Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning

Please note: If an applicant is permanently located outside of Romania, Veeam reserves the right to decline the application for this position.

#LI-AG2

Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.

The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.

By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.

By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.

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Cloud Operations Engineer

Varicent · Bucharest, Romania

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Cloud Ops Bucharest, Romania Romania - Remote Posted May 1, 2026

At Varicent, we’re not just transforming the Sales Performance Management (SPM) market—we’re redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. Varicent stands at the forefront of innovation, celebrated as a market leader in the 2025 Forrester Wave Report for SPM, 2023 Ventana Research Revenue Performance Management (RPM) Value Index, Gartner Peer Insights, 2024 Gartner SPM Market Guide, and G2. Our solutions are trusted by a diverse range of global industry leaders like T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker and hundreds more. Here’s why you’ll thrive at Varicent:

Innovate with Purpose: Build impactful solutions for customers worldwide.
Join Excellence: Work in a diverse, collaborative, and innovative team.
Shape the Future: Lead in redefining revenue optimization.
Grow Together: Unlock your potential in a supportive environment.

Join us at Varicent—where your talent and ambition meet limitless opportunities for success!

THE OPPORTUNITY

As Cloud Operations Engineer II, you will be working alongside global, multidisciplinary team of cloud engineers; as well as Customer Support, Development, Architecture, and Quality Assurance teams to support and implement new features and enhancements to the Incentive Compensation Management products. You will be contributing to the technical work on the services supporting Incentive Compensation Management products. The team will also be entrusting you with incident management duties to ensure the quality of the service.

THE TEAM

Join a high-performing team in a growth stage tech company that is working to continuously reflect and improve on how we make software. The Cloud Operations team values high levels of technical competency and the ability to react quickly and come up with solutions to the challenges of a rapidly growing team.

WHAT YOU BRING

Technical Skills

Bachelor’s degree in Computer Science, Software Engineering, or equivalent experience with 2+ years of professional experience in a CloudOps / DevOps role.
Experience with supporting, maintaining and developing on cloud platforms such as Amazon Web Services, Azure, and IBM.
Experience in automation and software development, with one of more programming languages (Scripting language, Python, etc.).
Previous experience with client-facing production services and incident management.
A track record of being able to learn innovative technologies and frameworks.
Hands on experience with CI/CD pipeline development and management.
Practical knowledge of infrastructure and application performance monitoring solutions.
Good understanding of core networking concepts, IP space, DNS, VPN.
Experience working with enterprise databases.
Practical technical knowledge in Linux and Windows server (physical and containerized deployments and management).
Experience in container application implementation and troubleshooting, working with virtualization technologies and images.
Good understanding of service monitoring and experience with log management tools.
Practical experience in various communication technologies and platforms

Collaboration and Communication:

Excellent written and verbal communication skills.
Ability to work effectively in cross-functional teams.
B2 level English or higher is required.

WHAT YOU’LL DO

Work on infrastructure service requests towards customer focused resolution and improvements.
Continually monitor and tune application infrastructure and services to assure optimal performance, availability, and utilization of resources.
Provide technical solutions to automate processes or functions to improve business operations.
Support releases, enhancements, and upgrades or new services throughout nonproduction and production environments.
Be flexible and adjust your working hours as needed to align with other global Cloud teams ensuring close team collaboration and workflow continuity throughout our support zones.

IN THE SHORT TERM (1-3 MONTHS) YOU WILL:

Complete training on our tech stack and join a squad of cloud engineers to support, optimize and improve our production environments.
Learn our service observability and application performance monitoring stack.
Learn our customer focused service requests workflows and technologies.

IN THE MEDIUM TERM (4-6 MONTHS) YOU WILL:

Master our customer focused service requests workflows to resolution.
Continually monitor and tune application infrastructure to assure optimal performance, availability, and utilization of resources.
Work with application teams to automate application configuration changes, setup, and deployment.

IN THE LONG TERM (7 MONTHS & BEYOND) YOU WILL:

Be the subject matter expert in our core support service request workflows, document and implement enhancement ideas where applicable.
Be the subject matter expert for the new features you've built or enhancements you've implemented and propagate your knowledge throughout the team.
Participate in technical discussions and design for new projects.
Proactively identify opportunities for process change in the team, and work with stakeholders to improve operations workflows.
Join cloud ops projects working with other technical teams to deliver continuous improvements across our infrastructure and cloud services offerings.

Note

Candidates selected for this position will be hired by Varicent’s designated professional employer organization. Your employment may be transferred to a local Varicent entity in the future. In such an event, Varicent may recognize your seniority and provide you with comparable role, responsibilities and benefits. We are excited to welcome you and support you throughout this journey!
This position is fully remote. We embrace a results-driven work culture, focusing on performance and collaboration over location. As part of our team, you’ll have the opportunity to build a work-life balance that suits you, while staying connected with a diverse, global team through virtual tools and regular online communication. Whether you're working from home or a co-working space, we’re committed to supporting you with the resources and autonomy needed to succeed in a remote environment.

Benefits

Market Leading Compensation Package
Wellness Programs to Support Health and Wellbeing
Working with the latest tools and technologies in a fast-paced environment
Remote Work Flexibility
Comprehensive Employee Insurance Coverage: Medical, Dental, Vision, Life Insurance
Annual Time Off: Time off is provided in accordance with applicable legislative requirements
Global Connected Culture: Hubs in Romania, UK, US, Canada
Dynamic Work Culture: Thrive in our innovative and multicultural environment
Grow with Us: Continuous development opportunities

Want to Learn More About Us? Check out these Resources Below:

Varicent is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require accommodation at any time during the recruitment process, please email accomodations@varicent.com

Varicent is also committed to compliance with all fair employment practices regarding citizenship and immigration status. By applying for a position at Varicent and/or by using this portal, you declare and confirm that you have read and agree to our Job Applicant Privacy Notice and that the information provided by you as part of your application is true and complete and includes no misrepresentation or material omission of fact.

Varicent is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require accommodation at any time during the recruitment process please email accomodations@varicent.com

Varicent is also committed to compliance with all fair employment practices regarding citizenship and immigration status. By applying for a position at Varicent and/or by using this portal, you declare and confirm that you have read and agree to our Job Applicant Privacy Notice and that the information provided by you as part of your application is true and complete and includes no misrepresentation or material omission of fact