Art Director Jobs in Bucharest.
All active Art Director roles based in Bucharest.
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Senior Art Director (BTL)
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Who We Are
VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. The agency is recognized by the Forrester Wave™ Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization. In addition, VML’s specialist health network, VML Health, is one of the world’s largest and most awarded health agencies. VML’s global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney.
About WPP
WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.
Senior Art Director with extensive BTL experience wanted to join our growing client in the Tabaco industry.
We are on the hunt for Senior Art Director with extensive experience in the advertising agency, with a strong portfolio showcasing diverse creative campaigns.
The opportunity:
As a Senior Art Director you will be one of the members of our creative team, and you will work in tandem with a Copywriter to develop original and impactful creative concepts that accurately answer the needs of a client brief and influence the behavior of their target audiences. This is a unique opportunity to shape the visual identity and creative execution for a leading global client in the tobacco industry, operating within a complex and evolving market.
You will be instrumental in developing innovative and compliant creative solutions that resonate with target audiences, while navigating the nuances of a highly regulated sector. This role offers the chance to push creative boundaries, contribute to strategic brand evolution, and collaborate with a diverse, talented team. A strong background in Below-The-Line (BTL) marketing and experiential design is essential.
What you’ll be doing:
Conceptualization & Creative Leadership:
- Lead the development of innovative and impactful visual concepts for campaigns across various channels with a strong emphasis on Below-The-Line (BTL) activations, experiential marketing, retail environments, and trade marketing materials.
- Translate strategic and creative briefs into visually stunning and effective art direction, ensuring alignment with brand guidelines and campaign objectives.
Regulatory Compliance & Brand Guardianship:
- Expertly navigate and apply strict regulatory and compliance guidelines specific to the tobacco industry in all creative outputs.
- Ensure all visual assets maintain the highest standards of brand integrity, consistency, and legal adherence across all markets.
- Proactively identify potential compliance risks in visual concepts and propose creative, compliant solutions.
Execution & Production Oversight:
- Oversee the end-to-end visual production process, from concept sketches and mood boards to final asset delivery, including detailed specifications for BTL elements like POS materials, event branding, merchandising, and experiential setups.
- Collaborate closely with copywriters, designers, photographers, videographers, and external production partners to ensure flawless execution.
- Provide clear, constructive feedback and art direction during all stages of production.
Stakeholder Collaboration & Presentation:
- Work seamlessly with Account Management, Strategy teams to integrate visual concepts into holistic campaign strategies.
- Confidently present and articulate creative concepts and rationale to clients and internal stakeholders, effectively managing feedback and expectations.
- Build strong relationships with client creative leads and decision-makers.
Market Adaptation & Innovation:
- Adapt global creative assets for local market relevance, ensuring cultural sensitivity and effectiveness in Romania and potentially other regional markets with a focus on optimizing BTL activations for local consumer touchpoints.
- Stay abreast of emerging visual trends, design technologies, and best practices in the advertising and tobacco industries, integrating fresh approaches where appropriate and compliant.
What we want from you:
- Extensive experience as an Art Director in an advertising agency, with a strong portfolio showcasing diverse creative campaigns.
- Demonstrable expertise and a robust portfolio in Below-The-Line (BTL) marketing, including Point-of-Sale (POS) materials, retail design, experiential activations, events, and trade marketing.
- Experience driving creative processes from initial concept and ideation through to final delivery across multiple channels
- Proven experience working with highly regulated industries (e.g., tobacco, pharma, alcohol) is highly preferred.
- You possess exceptional conceptual skills and the ability to translate a brief into a compelling visual narrative that captivates audiences.
- You are a natural conceptual thinker, skilled in generating a wealth of innovative ideas that are not only visually stunning but adhere to brand guidelines and strict regulations.
- Proficiency in industry-standard design software (Adobe Creative Suite: Photoshop, Illustrator, InDesign, etc.). Experience with motion graphics or 3D rendering is a plus.
- Strong understanding of brand positioning, identity, and integrated campaign development across traditional and digital channels (including social media, CRM, experiential).
- Excellent communication, presentation, and interpersonal skills; ability to articulate creative vision clearly and persuasively.
- High attention to detail and a meticulous approach to design and compliance.
- You thrive in a fast-paced environment, demonstrating a proactive mindset, adaptability, and an impeccable eye for detail from concept to completion.
- Proactive, resilient, and adaptable, with a problem-solving mindset.
What we can offer you:
At VML Romania, we believe in empowering our people. Alongside the opportunity to work with one of the most exciting global brands in the FMCG industry (specifically tobacco), we prioritize your career development and help you grow your skills. We empower you to make a difference, allow you to be yourself, and respect who you are.
We offer a great benefits package including a discretionary bonus scheme, training opportunities, competitive pension, medical insurance, life assurance, social events, opportunities to buy and sell holidays, family friendly policies, discounts with hundreds of retailers and much more.
About VML Romania:
- What We Do: VML is a leading global marketing agency that creates connected brands. We deliver marketing solutions that are innovative, effective, and drive growth for our clients.
- How We Do It: We combine creativity, technology, data, and culture to build brands that truly connect with people. Our integrated approach ensures seamless experiences across all touchpoints.
- What Makes Us Different: We are a vibrant, collaborative team passionate about pushing boundaries and delivering impactful work. We empower our people, foster a culture of continuous learning, and celebrate diversity.
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#LI-EMEA #JS-1
WPP (VML Enterprise Solutions) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X.
When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.
Ready to apply?
Apply to VML Enterprise Solutions
Sr. Technical Support Representative
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Join Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Sr. Technical Support Representative
Location: Bucharest, Romania
Our mission is to protect life.
We’re out to make the world a safer place by solving big problems and taking on the public safety challenges of our time. From our company's inception building the TASER to a full suite of hardware and software solutions, we are focused on providing police agencies with state-of-the-art devices and services they need to successfully serve and protect us. In the next few years, we're going to eliminate the burden of paperwork in policing, so officers can increase the time they spend building relationships and serving in their communities. We’ll put video at the heart of police records so our justice system can get to the truth faster. And we won't stop innovating until the bullet is rendered obsolete.
It’s a big mission, but it’s one we’ll pursue relentlessly every single day.
Your Impact
As a senior member of our Technical Support team based in Bucharest, you will help Axon's U.S. and international English-speaking customers resolve complex problems via phone and email. You will work cross-functionally on projects and provide support to improve the overall customer experience. This is a customer-focused role that sets Axon apart from our competitors. By providing a world class experience to our customers, you will drive further adoption of our products and make the world a safer place.
What You’ll Do
Location: Bucharest, Romania
Reports to: Director of International Support
Direct Reports: N/A
- Troubleshoot and resolve technical issues related to AXON Hardware and Software products
- Become a subject matter expert in Axon’s product base
- Provide world class support to assist customers with complex issues while maintaining service levels
- Identify and report product bugs and partner with internal departments to help drive resolution
- Use data and customer feedback to identify and surface product insights and trends
- Advocate on behalf of users to optimize and improve our products and user experience
What You Bring
- Bachelor’s Degree preferred or equivalent work experience
- 2+ years technical support experience in supporting software, hardware, web-based solutions, or e-commerce platforms
- Embodies an #OWN IT mindset when it comes to helping customers and solving complex problems
- Excellent verbal and written communication skills in English (fluency required)
- Proficient with Windows operating systems, mobile devices and cloud-based solutions
- Strong comprehension of internet networking and routing
- Strong interpersonal and communication skills, including excellent listening, conflict resolution and customer empathy
- Ability to articulate at a technical level appropriate to the circumstance – i.e. for clients with varying levels of IT knowledge and skillset
- Ability to manage competing priorities and adapt to changing environments
- Self-driven, able to take ownership, work independently and manage key stakeholder needs
- Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.
Preferred Qualifications
- Bachelor’s Degree
- Experience in Axon applications (Salesforce, MS Dynamics, JIRA, and RingCentral)
- 2+ years of experience in networking and telecommunication
- Preference will be given to those with technical support roles related to public safety and government
- Network and telecommunication-specific professional certifications
- System Administration certifications
Benefits that Benefit You
- Competitive salary
- Paid time off
- Robust parental leave policy
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- And yes, we have snacks in our offices
Benefits listed herein may vary depending on the nature of your employment and the location where you work
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.
Ready to apply?
Apply to AxonSr. Technical Support Representative (Bilingual – Spanish/English)
Share this job
Join Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Sr. Technical Support Representative (Bilingual – Spanish/English) - Job Description
Location: Bucharest, Romania
Our mission is to protect life.
We’re out to make the world a safer place by solving big problems and taking on the public safety challenges of our time. From our company's inception building the TASER to a full suite of hardware and software solutions, we are focused on providing police agencies with state-of-the-art devices and services they need to successfully serve and protect us. In the next few years, we're going to eliminate the burden of paperwork in policing, so officers can increase the time they spend building relationships and serving in their communities. We’ll put video at the heart of police records so our justice system can get to the truth faster. And we won't stop innovating until the bullet is rendered obsolete.
It’s a big mission, but it’s one we’ll pursue relentlessly every single day.
Your Impact
As a senior bilingual member of our Technical Support team, you will serve as a critical bridge between Axon and our Spanish-speaking customers and law enforcement partners across the U.S., Latin America, and Europe. You will deliver expert-level technical support in both Spanish and English via phone and email, helping resolve complex product issues while ensuring a seamless, culturally aware customer experience. You will work cross-functionally on projects and provide support to improve the overall customer experience. This is a customer-focused role that sets Axon apart from our competitors. By providing a world class bilingual experience to our customers, you will drive further adoption of our products and make the world a safer place.
What You’ll Do
Location: Bucharest, Romania
Reports to: Director of International Support
Direct Reports: N/A
- Troubleshoot and resolve technical issues related to AXON Hardware and Software products
- Become a subject matter expert in Axon’s product base
- Provide world class support to assist customers with complex issues while maintaining service levels
- Identify and report product bugs and partner with internal departments to help drive resolution
- Use data and customer feedback to identify and surface product insights and trends
- Advocate on behalf of users to optimize and improve our products and user experience
- Provide bilingual (Spanish/English) technical support via phone, email, and chat to Spanish-speaking customers, ensuring clear and accurate communication in both languages
- Translate and localize technical documentation, knowledge base articles, and customer-facing communications as needed
- Serve as the primary point of contact for Spanish-language cases, managing the Spanish support queue and ensuring timely resolution
- Support the onboarding and training of Spanish-speaking customers on Axon products and solutions
- Collaborate with international support teams to align on best practices for serving Spanish-speaking markets
What You Bring
- Bachelor’s Degree preferred or equivalent work experience
- 2+ years technical support experience in supporting software, hardware, web-based solutions, or e-commerce platforms
- Embodies an #OWN IT mindset when it comes to helping customers and solving complex problems
- Full professional fluency in both Spanish and English (spoken and written) – this is a core requirement of the role
- Proficient with Windows operating systems, mobile devices and cloud-based solutions
- Strong comprehension of internet networking and routing
- Strong interpersonal and communication skills, including excellent listening, conflict resolution and customer empathy
- Ability to articulate technical concepts in both Spanish and English at a level appropriate to the circumstance – i.e. for clients with varying levels of IT knowledge and skillset
- Ability to manage competing priorities and adapt to changing environments
- Self-driven, able to take ownership, work independently and manage key stakeholder needs
- Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.
Preferred Qualifications
- Bachelor’s Degree
- Experience in Axon applications (Salesforce, MS Dynamics, JIRA, and RingCentral)
- 2+ years of experience in networking and telecommunication
- Preference will be given to those with technical support roles related to public safety and government
- Network and telecommunication-specific professional certifications
- System Administration certifications
- Native or near-native Spanish proficiency with demonstrated experience providing technical support in Spanish
- Experience supporting customers in the U.S., Latin America, Spain, or other Spanish-speaking regions
- Prior experience translating or localizing technical content between Spanish and English
Benefits that Benefit You
- Competitive salary
- Paid time off
- Robust parental leave policy
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- And yes, we have snacks in our offices
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.
Ready to apply?
Apply to AxonSr. Technical Support Representative (Bilingual – German/English)
Share this job
Join Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Sr. Technical Support Representative (Bilingual – German/English)
Location: Bucharest, Romania
Our mission is to protect life.
We’re out to make the world a safer place by solving big problems and taking on the public safety challenges of our time. From our company's inception building the TASER to a full suite of hardware and software solutions, we are focused on providing police agencies with state-of-the-art devices and services they need to successfully serve and protect us. In the next few years, we're going to eliminate the burden of paperwork in policing, so officers can increase the time they spend building relationships and serving in their communities. We’ll put video at the heart of police records so our justice system can get to the truth faster. And we won't stop innovating until the bullet is rendered obsolete.
It’s a big mission, but it’s one we’ll pursue relentlessly every single day.
Your Impact
As a senior bilingual member of our Technical Support team, you will serve as a critical bridge between Axon and our German-speaking customers and law enforcement partners across the U.S., Europe, and the DACH region (Germany, Austria, Switzerland). You will deliver expert-level technical support in both German and English via phone and email, helping resolve complex product issues while ensuring a seamless, culturally aware customer experience. You will work cross-functionally on projects and provide support to improve the overall customer experience. This is a customer-focused role that sets Axon apart from our competitors. By providing a world class bilingual experience to our customers, you will drive further adoption of our products and make the world a safer place.
What You’ll Do
Location: Bucharest, Romania
Reports to: Director of International Support
Direct Reports: N/A
- Troubleshoot and resolve technical issues related to AXON Hardware and Software products
- Become a subject matter expert in Axon’s product base
- Provide world class support to assist customers with complex issues while maintaining service levels
- Identify and report product bugs and partner with internal departments to help drive resolution
- Use data and customer feedback to identify and surface product insights and trends
- Advocate on behalf of users to optimize and improve our products and user experience
- Provide bilingual (German/English) technical support via phone, email, and chat to German-speaking customers, ensuring clear and accurate communication in both languages
- Translate and localize technical documentation, knowledge base articles, and customer-facing communications as needed
- Serve as the primary point of contact for German-language cases, managing the German support queue and ensuring timely resolution
- Support the onboarding and training of German-speaking customers on Axon products and solutions
- Collaborate with international support teams to align on best practices for serving German-speaking markets
What You Bring
- Bachelor’s Degree preferred or equivalent work experience
- 2+ years technical support experience in supporting software, hardware, web-based solutions, or e-commerce platforms
- Embodies an #OWN IT mindset when it comes to helping customers and solving complex problems
- Full professional fluency in both German and English (spoken and written) – this is a core requirement of the role
- Proficient with Windows operating systems, mobile devices and cloud-based solutions
- Strong comprehension of internet networking and routing
- Strong interpersonal and communication skills, including excellent listening, conflict resolution and customer empathy
- Ability to articulate technical concepts in both German and English at a level appropriate to the circumstance – i.e. for clients with varying levels of IT knowledge and skillset
- Ability to manage competing priorities and adapt to changing environments
- Self-driven, able to take ownership, work independently and manage key stakeholder needs
- Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.
Preferred Qualifications
- Bachelor’s Degree
- Experience in Axon applications (Salesforce, MS Dynamics, JIRA, and RingCentral)
- 2+ years of experience in networking and telecommunication
- Preference will be given to those with technical support roles related to public safety and government
- Network and telecommunication-specific professional certifications
- System Administration certifications
- Native or near-native German proficiency with demonstrated experience providing technical support in German
- Experience supporting customers in the U.S., Germany, Austria, Switzerland, or other German-speaking regions
- Prior experience translating or localizing technical content between German and English
Benefits that Benefit You
- Competitive salary
- Paid time off
- Robust parental leave policy
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- And yes, we have snacks in our offices
Benefits listed herein may vary depending on the nature of your employment and the location where you work
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.
Ready to apply?
Apply to AxonSr. Technical Support Representative (Bilingual – French/English)
Share this job
Join Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Sr. Technical Support Representative (Bilingual – French/English) - Job Description
Location: Bucharest, Romania
Our mission is to protect life.
We’re out to make the world a safer place by solving big problems and taking on the public safety challenges of our time. From our company's inception building the TASER to a full suite of hardware and software solutions, we are focused on providing police agencies with state-of-the-art devices and services they need to successfully serve and protect us. In the next few years, we're going to eliminate the burden of paperwork in policing, so officers can increase the time they spend building relationships and serving in their communities. We’ll put video at the heart of police records so our justice system can get to the truth faster. And we won't stop innovating until the bullet is rendered obsolete.
It’s a big mission, but it’s one we’ll pursue relentlessly every single day.
Your Impact
As a senior bilingual member of our Technical Support team, you will serve as a critical bridge between Axon and our French-speaking customers and law enforcement partners across the U.S., Europe, and Francophone regions. You will deliver expert-level technical support in both French and English via phone and email, helping resolve complex product issues while ensuring a seamless, culturally aware customer experience. You will work cross-functionally on projects and provide support to improve the overall customer experience. This is a customer-focused role that sets Axon apart from our competitors. By providing a world class bilingual experience to our customers, you will drive further adoption of our products and make the world a safer place.
What You’ll Do
Location: Bucharest, Romania
Reports to: Director of International Support
Direct Reports: N/A
- Troubleshoot and resolve technical issues related to AXON Hardware and Software products
- Become a subject matter expert in Axon’s product base
- Provide world class support to assist customers with complex issues while maintaining service levels
- Identify and report product bugs and partner with internal departments to help drive resolution
- Use data and customer feedback to identify and surface product insights and trends
- Advocate on behalf of users to optimize and improve our products and user experience
- Provide bilingual (French/English) technical support via phone, email, and chat to French-speaking customers, ensuring clear and accurate communication in both languages
- Translate and localize technical documentation, knowledge base articles, and customer-facing communications as needed
- Serve as the primary point of contact for French-language cases, managing the French support queue and ensuring timely resolution
- Support the onboarding and training of French-speaking customers on Axon products and solutions
- Collaborate with international support teams to align on best practices for serving French-speaking markets
What You Bring
- Bachelor’s Degree preferred or equivalent work experience
- 2+ years technical support experience in supporting software, hardware, web-based solutions, or e-commerce platforms
- Embodies an #OWN IT mindset when it comes to helping customers and solving complex problems
- Full professional fluency in both French and English (spoken and written) – this is a core requirement of the role
- Proficient with Windows operating systems, mobile devices and cloud-based solutions
- Strong comprehension of internet networking and routing
- Strong interpersonal and communication skills, including excellent listening, conflict resolution and customer empathy
- Ability to articulate technical concepts in both French and English at a level appropriate to the circumstance – i.e. for clients with varying levels of IT knowledge and skillset
- Ability to manage competing priorities and adapt to changing environments
- Self-driven, able to take ownership, work independently and manage key stakeholder needs
- Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.
Preferred Qualifications
- Bachelor’s Degree
- Experience in Axon applications (Salesforce, MS Dynamics, JIRA, and RingCentral)
- 2+ years of experience in networking and telecommunication
- Preference will be given to those with technical support roles related to public safety and government
- Network and telecommunication-specific professional certifications
- System Administration certifications
- Native or near-native French proficiency with demonstrated experience providing technical support in French
- Experience supporting customers in the U.S., France, Canada, or other Francophone regions
- Prior experience translating or localizing technical content between French and English
Benefits that Benefit You
- Competitive salary and 401k with employer match
- Paid time off
- Robust parental leave policy
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- And yes, we have snacks in our offices
Benefits listed herein may vary depending on the nature of your employment and the location where you work
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.
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