Job Description

HelloFresh Group is on a mission to change the way people eat, forever. From our 2011 founding in Europe’s vibrant tech hub Berlin, we’re evolving from the world’s leading meal kit company to the world's leading food solutions group. In ANZ, we are home to HelloFresh and EveryPlate, our meal kit brands; Youfoodz, our ready-to-heat brand; and Be Cool, our national refrigerated courier service.

As a Product Optimisation Specialist, you are the voice of the customer, you will have passion for understanding of our customers and transforming sentiment and data points relating to the product into action.

Driving insights into the Youfoodz operational teams decisions making across culinary, development, product lifecycle management, menu planning, operational execution. You will build tools and dashboards to support our, run self-service analyses, and conduct regular and systematic analyses to improve our recipe performance and product offering. We are looking for a data-driven foodie who will make HelloFresh Group better by playing an important role in changing the way people eat, forever.

This role is based in Karawatha, Brisbane and reporting to the Associate Director of Product Operations.

You will…

• Apply data, transformation and analytics, confidently working across databricks, and tableau and innovatively utilising tools to push data into reports that will inform strategic thinking. 
• Tracking and trending data building dashboards to inform strategic decisions to support self-service insights into Culinary & Menu performance.
• Interpret meal performance and customer trends to deliver actionable insights for New Product Development (NPD) and existing product improvements (EPD).
• You are the voice of the customer- working with the CX team and drawing analysis from customer sentiment and net promoter insights and product metrics to drive customer centric decisions. 
• Championing the customer across key stakeholders ensure we are all aligned on the product led improvements. Uphold the customer feedback into actions. 
• Create and maintain tools and dashboards in Tableau or Excel Extract and analyse data and draw actionable insights to enable decision making on the key questions facing all areas of Culinary performance and operations.
• Translate recipe related data into compelling stories in order to drive change in the team and business.

You have…

• 2+ years experience in an analyst role. .
• A deep understanding of numbers and analytics as well as a strong business sense.
• Excellent hands-on knowledge of Excel/Google Sheets, Tableau and SQL.
• Excellent attention to detail.
• The ability to document analyses and learnings in a clear and concise way, and present them to key a broad group of vested stakeholders.

You are…

• Passionate about the ability of data to change a business and how numbers can be transformed into key product insight.
• A data-driven "foodie" who thrives in a fast-moving, data-led decision-making environment and have a interest in food. 
• Highly collaborative, with the ability to interface across global strategy, CX, and data teams.
• Efficient and proactive in identifying opportunities for automation and scalability.
• A clear communicator capable of delivering insights that drive customer-led decision-making.

What you’ll get in return… 

• The chance to have a significant impact in a leading global food technology company
• Flexible working arrangements 
• Egoless environment, constant learning with room for personal growth
• Free access to Headspace
• Internal learning & development 
• A diverse and vibrant international environment, with offices in 18 countries
• Company discount - 70% off HelloFresh & 40% Youfoodz
• Onsite gym at the facility

Start Date: Immediately available - Can wait a notice period

Duration: Permanent full time role

Location: Karawatha, Brisbane 

Salary: Competitive salary & employee benefits

#youfoodz

FEQ427R83

At Databricks, our core principles are at the heart of everything we do; creating a culture of proactiveness and a customer-centric mindset guides us to create a unified platform that makes data science and analytics accessible to everyone. We aim to inspire our customers to make informed decisions that push their business forward. We provide a user-friendly and intuitive platform that makes it easy to turn insights into action and fosters a culture of creativity, experimentation, and continuous improvement. You will be an essential part of this mission, using your technical expertise to demonstrate how our Data Intelligence Platform can help customers solve their complex data challenges. You'll work with a collaborative, customer-focused team who values innovation and creativity, using your skills to create customized solutions to help our customers achieve their goals and guide their businesses forward. Join us in our quest to change how people work with data and make a better world!

The impact you will have: 

• Form successful relationships with clients throughout your assigned territory to provide technical and business value in collaboration with an Account Executive and a Senior Solutions Architect.
• Gain excitement from clients about Databricks through hands-on evaluation and Spark programming, integrating with the wider cloud ecosystem and 3rd party applications.
• Contribute to building the Databricks technical community through engagement at workshops, seminars, and meet-ups.
• Become a Big Data Analytics advisor on aspects of architecture and design.
• Support your customers by authoring reference architectures, how-tos, and demo applications.
• Develop both technically and in the pre-sales aspect with the goal of becoming an independently operating Solutions Architect.

What we look for:

• Familiarity working with clients, creating a narrative, answering customer questions, aligning the agenda with important interests, and achieving tangible outcomes.
• Ability to independently deliver a technical proposition, identify customers' pain-points, and explain important areas for business value to develop a trusted advisor skillset.
• Code in a core programming language such as Python, Java, or Scala.
• Knowledgeable in a core Big Data Analytics domain with some exposure to advanced proofs-of-concept and an understanding of a major public cloud platform.
• Experience diving deeper into solution architecture and design.

SLSQ127R124

As we continue to increase our presence in the world of Unified Data Analytics and AI, we're looking for a creative, driven, and execution-oriented Start-up Account Executive to sell to the ANZ market and maximise the huge market opportunity that exists for Databricks today.

As a Start-up Account Executive reporting to the Senior Sales Director, you will have experience selling in the ANZ market. Your informed point of view on Big Data and Advanced Analytics will guide your successful sales strategy together with our teams and partners, allowing you to provide value to our biggest and most valued customers.

The impact you will have:

• Evangelise Databricks' Unified Analytics Platform powered by Spark and launch the Databricks brand in Enterprise Accounts across all industries
• Prospect, identify and source new sales opportunities, building pipeline individually and with the Databricks SDR team
• Engage with business and technical decision-makers and lead them through the evaluation and buying process
• Exceed individual activity, pipeline and annual revenue targets
• Engage with and drive business through local partners (technology partners, ISVs, SIs and GSIs)
• Drive customer success and upsell existing customers
• Create a Territory Strategy focused on ANZ across all industries

What we look for:

• 2+ years of experience selling SaaS solutions to Enterprise and/or Digital Native Customers in ANZ
• Proven success in Enterprise Sales roles, ideally in Big Data, Cloud, or SaaS technology
• Demonstrable experience in selling innovation, ideally in Big Data, Cloud, or SaaS technology
• Solution and business-outcomes focused sales approach (Command of the Message, MEDDPIC, Challenger Sale)
• Ability to simply articulate intricate cloud & big data technologies and their business value for the customer

CSQ327R30

At Databricks, we are on a mission to empower our customers to solve the world's toughest data problems by utilizing the the Databricks Data Intelligence Platform. As a Delivery Solutions Architect (DSA), you will play an important role during this journey. You will collaborate with our sales and field engineering teams to accelerate the adoption and growth of the Databricks platform in your customers. You will also help ensure customer success by increasing focus and technical accountability to our most complex customers who need guidance to accelerate usage on Databricks workloads that they have already selected, helping them maximise the value they get of our platform and the return on investment.

This is a hybrid technical and commercial role. It is commercial in the sense that you will drive growth in your assigned customers and use cases through leading your customers' stakeholders, building executive relationships, orchestration of other focused/specialized teams within Databricks, and creating and driving plans and strategies for Databricks colleagues to build upon. This is in parallel to being technical, with expectations being that you become the post-sale technical lead across all Databricks products. This requires you to use your skills and technical credibility to engage and communicate at all levels with an organisation. You will report directly to a DSA Manager within the Field Engineering organization. 

The impact you will have:

• Engage with Solutions Architects to understand the full use case demand plan for prioritised customers
• Lead the post-technical win technical account strategy and execution plan for the majority of Databricks use cases within our most strategic accounts
• Be the accountable technical leader assigned to specific use cases and customer(s) across multiple selling teams and internal stakeholders, creating certainty from uncertainty and driving onboarding, enablement, success, go-live and healthy consumption of the workloads where the customer has made the decision to consume Databricks
• Be the first contact for any technical issues or questions related to production/go live status of agreed upon use cases within an account, oftentimes services multiple use cases within the largest and most complex organizations
• Leverage both Shared Services, User Education, Onboarding/Technical Services and Support resources, along with escalating to expert level technical experts to build the right tasks that are beyond your scope of activities or expertise
• Create, own and execute a point-of-view as to how key use cases can be accelerated into production, coordinating with Professional Services (PS) resources on the delivery of PS Engagement proposals
• Navigate Databricks Product and Engineering teams for new product Innovations, private previews and upgrade needs
• Develop an execution plan that covers all activities of all customer-facing technical roles and teams to cover the below work streams:
• Main use cases moving from ‘win’ to production
• Enablement / user growth plan
• Product adoption (strategy and activities to increase adoption of Databricks’ Lakehouse vision)
• Organic needs for current investment (e.g. cloud cost control, tuning & optimization)
• Executive and operational governance
• Provide internal and external updates - KPI reporting on the status of usage and customer health, covering investment status, important risks, product adoption and use case progression - to your Technical GM

What we look for:

• 5+ years of experience where you have been accountable for technical project / program delivery within the domain of Data and AI and where you can contribute to technical debate and design choices with customers
• Programming experience in Python, SQL or Scala 
• Experience in a customer-facing pre-sales, technical architecture, customer success, or consulting role
• Understanding of solution architecture related distributed data systems
• Understanding of how to attribute business value and outcomes to specific project deliverables
• Technical program, or project management including account, stakeholder and resource management accountability
• Experience resolving complex and important escalation with senior customer executives
• Experience conducting open-ended discovery workshops,  creating strategic roadmaps, conducting business analysis and managing delivery of complex programmes/projects
• Track record of overachievement against quota, Goals or similar objective targets
• Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience through work experience
• Can travel up to 30% when needed