Job Description

HelloFresh Group is on a mission to change the way people eat, forever. From our 2011 founding in Europe’s vibrant tech hub Berlin, we’re evolving from the world’s leading meal kit company to the world's leading food solutions group. In ANZ, we are home to HelloFresh and EveryPlate, our meal kit brands; Youfoodz, our ready-to-heat brand; and Be Cool, our national refrigerated courier service.

As a Product Optimisation Specialist, you are the voice of the customer, you will have passion for understanding of our customers and transforming sentiment and data points relating to the product into action.

Driving insights into the Youfoodz operational teams decisions making across culinary, development, product lifecycle management, menu planning, operational execution. You will build tools and dashboards to support our, run self-service analyses, and conduct regular and systematic analyses to improve our recipe performance and product offering. We are looking for a data-driven foodie who will make HelloFresh Group better by playing an important role in changing the way people eat, forever.

This role is based in Karawatha, Brisbane and reporting to the Associate Director of Product Operations.

You will…

• Apply data, transformation and analytics, confidently working across databricks, and tableau and innovatively utilising tools to push data into reports that will inform strategic thinking. 
• Tracking and trending data building dashboards to inform strategic decisions to support self-service insights into Culinary & Menu performance.
• Interpret meal performance and customer trends to deliver actionable insights for New Product Development (NPD) and existing product improvements (EPD).
• You are the voice of the customer- working with the CX team and drawing analysis from customer sentiment and net promoter insights and product metrics to drive customer centric decisions. 
• Championing the customer across key stakeholders ensure we are all aligned on the product led improvements. Uphold the customer feedback into actions. 
• Create and maintain tools and dashboards in Tableau or Excel Extract and analyse data and draw actionable insights to enable decision making on the key questions facing all areas of Culinary performance and operations.
• Translate recipe related data into compelling stories in order to drive change in the team and business.

You have…

• 2+ years experience in an analyst role. .
• A deep understanding of numbers and analytics as well as a strong business sense.
• Excellent hands-on knowledge of Excel/Google Sheets, Tableau and SQL.
• Excellent attention to detail.
• The ability to document analyses and learnings in a clear and concise way, and present them to key a broad group of vested stakeholders.

You are…

• Passionate about the ability of data to change a business and how numbers can be transformed into key product insight.
• A data-driven "foodie" who thrives in a fast-moving, data-led decision-making environment and have a interest in food. 
• Highly collaborative, with the ability to interface across global strategy, CX, and data teams.
• Efficient and proactive in identifying opportunities for automation and scalability.
• A clear communicator capable of delivering insights that drive customer-led decision-making.

What you’ll get in return… 

• The chance to have a significant impact in a leading global food technology company
• Flexible working arrangements 
• Egoless environment, constant learning with room for personal growth
• Free access to Headspace
• Internal learning & development 
• A diverse and vibrant international environment, with offices in 18 countries
• Company discount - 70% off HelloFresh & 40% Youfoodz
• Onsite gym at the facility

Start Date: Immediately available - Can wait a notice period

Duration: Permanent full time role

Location: Karawatha, Brisbane 

Salary: Competitive salary & employee benefits

#youfoodz

About this opportunity:

Freenome is seeking a highly analytical and systems-savvy Senior People Systems and Data Analyst to elevate our People data capabilities and drive insight-led decision-making. This role will own the development of dashboards, analytics, and reporting that provide visibility into workforce trends and inform hiring, retention, engagement, and organizational planning strategies. This individual will transform People data into actionable insights through advanced analytics, scalable dashboards, and strong data storytelling. While the role maintains ownership of People systems and data integrity, its primary focus is generating insights that enable better business decisions.

The role reports to the Director, People Operations. This role will be a Hybrid role.  

What you’ll do:

• Develop, analyze, and interpret workforce data to identify trends, risks, and opportunities across recruiting, retention, performance, and engagement.
• Conduct deep-dive analyses (attrition trends, hiring funnel performance, compensation insights, engagement drivers).
• Build statistical and trend analyses across the employee lifecycle to proactively surface insights that influence People and business decisions.
• Deliver actionable quarterly reporting that translates complex datasets into clear, executive-ready insights and recommendations.
• Design, build, and maintain scalable and automated dashboards.
• Establish consistent KPI definitions and reporting standards.
• Improve data visualization practices to ensure clarity, usability, and impact.
• Replace manual reporting processes with automated, real-time reporting solutions.
• Ensure high levels of data accuracy, integrity, and trust.
• Serve as primary People data and HRIS reporting expert.
• Partner with IT and vendors to implement and manage integrations, evaluate new features, and identify opportunities to automate data workflows.
• Manage data governance standards to ensure compliance and data privacy best practices.
• Identify process improvements that enhance efficiency, data structure and accessibility.
• Enable tier-zero employee and manager self-service for policies, processes, and data through systems and chatbots, reducing reliance on People team members and ticket systems.
• Champion system education to drive employee and manager self-service adoption and data and systems utilization.
• Drive AI initiatives such as deploying LLMs for job descriptions and ML to forecast attrition, ensuring tools are trained and continuously refined to be fit-for-purpose and remain within ethical and legal guardrails.
  

Must haves:

• Bachelor’s degree in Statistics, Data Science, Business Analytics, HR, Economics, or related field.
• 5–7 years of experience in People Analytics, Workforce Analytics, HRIS Analytics, or related analytical roles.
• Prior experience modifying, improving and/or implementing People systems (Greenhouse, Paylocity a bonus).
• Advanced proficiency in data visualization tools (Tableau, Power BI, Looker, or similar).
• Strong experience building executive dashboards from the ground up.
• Knowledge of data, statistical, and predictive analysis.
• Advanced Excel/Google Sheets skills.
• Experience working with large, complex datasets.
• Demonstrated ability to translate data into clear business insights and recommendations.
• Strong understanding of core People processes (recruiting, compensation, performance, engagement, workforce planning).
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Passion for driving continuous improvement simplifying workflows, implementing automation, and driving self-service.
• Demonstrated interest in leveraging AI to enhance systems and analytics.
  

Nice to haves:

• Experience in a high-growth biotech or startup environment, with exposure to IPO preparation, public company reporting requirements, or SOX-compliant processes.
• Familiarity with Greenhouse, Paylocity, or other HRIS/ATS platforms.
• Exposure to predictive analytics or basic modeling techniques.
• SHRM-CP or SHRM-SCP certification.
  

Benefits and additional information:

The US target range of our base salary for new hires is $120,275 - $170,100. You will also be eligible to receive equity, cash bonuses, and a full range of medical, financial, and other benefits depending on the position offered.  Please note that individual total compensation for this position will be determined at the Company’s sole discretion and may vary based on several factors, including but not limited to, location, skill level, years and depth of relevant experience, and education. We invite you to check out our career page @ freenome.com/job-openings/ for additional company information.  

Freenome is proud to be an equal-opportunity employer, and we value diversity. Freenome does not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Applicants have rights under Federal Employment Laws.  

• Family & Medical Leave Act (FMLA)
• Equal Employment Opportunity (EEO)
• Employee Polygraph Protection Act (EPPA)

#LI-HYBRID