WHAT YOU’LL DO

Viant is seeking a highly skilled and self-motivated Technical Account Manager to serve as a strategic post-sales thought leader for our most important clients. This role sits at the intersection of technology, measurement, and client strategy, partnering closely with Sales Engineering, Account Management, and product teams to deepen relationships, elevate technical maturity, and accelerate adoption of Viant’s advanced measurement and data solutions. You will play a critical role in scaling strategic accounts post-sale, translating complex technical and measurement capabilities into clear business value, and helping clients fully realize the long-term impact of Viant’s platform.

This role is ideal for someone who thrives as a trusted advisor, enjoys shaping solution strategy, and can influence outcomes across both internal and external stakeholders. The ideal candidate will have a combination of exceptional project management and client service skills, as well as knowledge of the advertising technology landscape. You should have a strong understanding of client service best practices and end-to-end solutions delivery.

THE DAY-TO-DAY

• Serve as a strategic technical thought leader in the post-sale lifecycle, partnering with Account Management to grow adoption, expand use cases, and retain and upsell key accounts.
• Act as a trusted advisor to senior client stakeholders by aligning Viant’s measurement and data solutions to broader business objectives.
• Partner closely with Sales Engineering to ensure continuity of solution strategy from pre-sale handoff through execution and optimization.
• Collaborate with Sales, Business Intelligence, and Operations teams to unblock complex challenges and deliver high-impact solutions for strategic accounts.
• Lead client measurement strategy across Viant Advanced Reporting and third-party measurement solutions to improve insight quality, performance understanding, and ROI.
• Scope and deliver custom reporting solutions that enable advanced analysis, executive-level storytelling, and long-term measurement evolution.
• Develop training materials and documentation to level up internal Sales and Account teams and strengthen post-sale execution.
• Use Google BigQuery SQL to investigate data discrepancies, validate data integrity, and surface actionable insights that inform optimization and decision-making.

GREAT TO HAVE

• 4+ years of experience in Technical Account Management, Account Management, Project Management, Ad Operations, or related roles
• 2+ years experience with Ad Tech platforms such as demand-side platforms (DSPs), data management platforms (DMPs), Customer Data Platform (CDP), and/or clean rooms technology
• Strong understanding of the ad tech ecosystem, including DSPs, ad serving, programmatic buying, onboarding, and measurement
• Ability to clearly articulate complex technical and measurement concepts to both technical and non-technical audiences
• Proficiency in SQL (Google BigQuery preferred) and cloud-based analytics tools
• Strategic mindset with a bias toward action; comfortable operating in ambiguity and influencing without authority

LIFE AT VIANT

Investing in our employee’s professional growth is important to us, but so is investing in their well-being. That’s why Viant was voted one of the best places to work and some of our favorite employee benefits include fully paid health insurance, paid parental leave and unlimited PTO and more. 

#LI-SK1

The Director of Revenue Analytics will be a vital storyteller and analyst for our entire revenue engine. You will be the go-to-market navigator, using data to illuminate the path to predictable revenue growth and market leadership. Reporting to the Vice President of Revenue Analytics, you will proactively transform raw data into a strategic and actionable narrative that informs the decisions of our C-suite and every leader across Sales, Marketing, Revenue Operations, and Customer Success.  

What You'll Do:

• Be the Source of Truth: Develop and own the models and analyses that define our understanding of business performance, from top-of-funnel lead generation to customer churn and expansion. 
• Uncover Actionable Insights: Go beyond surface-level dashboards to diagnose the "why" behind our performance. You'll analyze the entire prospect journey to identify friction points, conversion opportunities, and levers for growth. 
• Provide Leadership in Sales Compensation Strategy, Plan-Building, Implementation and Performance Analytics.
• Drive Revenue Planning: Lead the annual and quarterly planning process for the Sales Organization, including territory creation, quota setting, and capacity planning, ensuring our resources are aligned with our biggest market opportunities. 
• Forecasting: Lead monthly forecasts and pipeline reviews of the global Multi-Account and Partnership businesses.
• Champion Data-Driven Culture: Establish and govern the key performance indicators (KPIs) for the entire revenue organization, ensuring that all teams are aligned and accountable to shared goals, and own/maintain incentive plans and execution.
• Own the Narrative: Prepare and present at executive-level presentations, QBRs, and strategic offsites that clearly articulate our metrics, performance, and the strategic path forward.

Who You Are:

• Experience: 10+ years in a highly analytical and strategic role such as Revenue Operations, Sales Operations, Sales Compensation, Business Intelligence, with at least 4 years in a leadership capacity within a high-growth B2B SaaS environment.
• Technical Acumen: Expert-level proficiency with Salesforce, advanced data analysis in Excel, and hands-on experience with BI tools (e.g., Tableau Developer). Experience with SQL and data warehousing (e.g., BigQuery, Snowflake) is a major plus.
• Quantitative Mindset: A deep understanding of statistical analysis, forecasting models, and SaaS metrics (e.g., ARR, NRR, LTV:CAC, Churn).
• Strategic Thinker: You are intellectually curious and can move seamlessly from the tactical details to the big-picture strategy
• Exceptional Communicator: You are a "data-driven storyteller" with a rare ability to translate complex data into a clear, compelling narrative for an executive audience.
• Collaborative Partner: You build trust and influence across the organization, working as a true partner to your peers in the revenue leadership team.

Data Engineer, Encounters Intelligence

AcuityMD is a software and data platform that accelerates access to medical technologies. We help MedTech companies understand how their products are used, why customers vary, and identify opportunities for physicians to better serve their patients. Each year, the FDA approves ~6,000 new medical devices. Our solution helps MedTech companies get these products to physicians more effectively so they can improve patient care with the latest technology. We're backed by Benchmark, Redpoint, ICONIQ Growth, and Ajax Health. We're a high-growth AI and Data company scaling rapidly.

We are a team of agentic builders who rely heavily on AI development practices to accelerate our ability to deliver value to our customers. We believe in extreme ownership and agency, where every engineer takes responsibility for working throughout the organization to land impact with customers. We're a close-knit team that enables high levels of autonomy by constantly communicating our intentions, sharing problems and learnings, and helping each other learn and grow.

In this role, you will help lead the evolution of AcuityMD’s core healthcare data assets . You will build new data and intelligence products, improve the quality and interpretability of existing data products, and deliver high confidence and repeatable intelligence that fuels our MedTech-specific modules. You will identify new approaches and new data that improve the quality of our data assets. You will report to the Engineering Manager, Data, and work cross-functionally with engineering, product, and commercial organizations.

We are hiring for multiple levels!

Team Mission

The Data Team is on a mission to represent medical reality by transforming raw data into assets that directly generate sales for our customers and help to bring cutting edge medical technology to the patients that need it most. We thrive on the challenge of turning complexity into simplicity and driving the continuous growth of our products. We acquire terabytes of data from diverse sources, and refine them with modern data processing tools and machine learning algorithms. This shapes the future of our products and delivers value to the customers.

Responsibilities

• Transform , model, and integrate raw data of varying quality from a wide range of data sources into usable, documented and high quality data and intelligence products by applying data modeling and statistical techniques
• Identify, research, and develop new statistical approaches and new types of data to improve and extend our core healthcare data products
• Lead feature and product development cycles from defining Customer problem statements through to delivering solutions
• Work directly with product managers and cross-functional stakeholders to influence and build our Product development plans and roadmap
• Provide thought leadership on data science techniques and mentoring to junior data engineers
• Document and communicate technical and quantitative concepts, schemas, and data product usage guidelines with appropriate levels of detail for internal and external stakeholders

Your Profile

• You have 4+ years of experience working in a data science or similar role, delivering analytic models as Data Products or Data Solutions
• You have professional experience working with time series, geospatial, and/or demographic datasets to make forecasts or predictions.
• You are excited by extracting signals and information from messy, real-world datasets
• You can translate and explain technical requirements, recommendations and code clearly and concisely for non-technical audiences.
• You are opinionated about statistical techniques or Python libraries

Nice to Haves

• Familiarity across our data stack - BigQuery, Google Cloud Storage, dbt & Dagster
• Familiarity with insurance billing and other healthcare datasets
• Familiarity with incorporating large language models into development workflows

AcuityMD is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, market data and may vary from the range provided. Base salary range: $155,000-$220,000

You must have an eligible work permit in the USA to be considered for this position.

We Offer:

• Ground floor opportunity: Join a high-growth startup, backed by world-class investors across Enterprise SaaS and Medical Devices (Benchmark, Redpoint Ventures, and Ajax Health).
• Learning Budget: Reimbursements for relevant learning and up-skilling opportunities.
• Remote work: AcuityMD is committed to supporting full-remote flexibility for employees in the US. We provide a work-from-home stipend for all employees.
• Flexible PTO: Generous time off and flexible hours give you the freedom to do your best work.
• Paid Health, Dental, and Vision Plans: We offer 100% paid health, dental, and vision plans for all employees and 75% paid for our employees' dependents.
• Home Office Stipend: $1,000 to invest in remote office equipment and WiFi reimbursement.
• Optional Team Retreats: We meet in-person multiple times per year for co-working and social gatherings.
• Parental Leave: 8-16 weeks of fully-paid, flexible parental leave.

Who We Are:

The Company: We are builders, who are inspired by our mission to expand patient access to cutting-edge medical technologies. We value working collaboratively to solve hard problems for our customers with simple, innovative solutions. We push ourselves to learn with empathy. We foster an active culture of mentorship and inclusion, and we welcome new team members that share our values.

We're backed by Benchmark, Redpoint Ventures, Ajax Health, and several other leading software and medical device investors. Since Acuity launched in 2020, we've brought on customers ranging from publicly traded Fortune 500 companies to innovative growth-stage companies and regional medical device distributors.

The Product: AcuityMD uses data and software to help teams collaborate around the complex relationships they have with the users of medical technologies: doctors. Our platform empowers medical technology companies to see how their products are used, understand why outcomes vary, and identify opportunities where physicians or sites of care can better serve their patients.

AcuityMD is an Equal Opportunity Employer

AcuityMD is seeking to create a diverse work environment because all teams are stronger with different perspectives and life experiences. We strongly encourage people of all backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of AcuityMD are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.

ABOUT THE TEAM

The People Analytics team is at the forefront of transforming how we understand and optimize our workforce. We are a dynamic group of analytical thinkers and storytellers who leverage advanced analytics and robust methodologies to create strategic insights from complex HR data. Collaborating closely with HR Business Partners, Program Management Teams, Business Operations, Talent Acquisition and various cross functional stakeholders we provide actionable insights that drive informed decisions across the entire employee lifecycle; from optimizing talent acquisition and development to enhancing engagement and retention. Our work directly shapes a thriving employee experience, fuels organizational growth, and ensures our people strategy is truly data-driven.

ABOUT THE JOB

This role is central to our People Data & Analytics team, where you will be instrumental in building and maintaining the robust data infrastructure that powers our strategic insights. You'll own the full data lifecycle, from ensuring accurate ingestion and integration of diverse HR data sources, to designing, developing, and optimizing data models and pipelines. Your primary objective will be to transform raw, disparate information into clean, reliable, and analytics-ready datasets, empowering our People Analysts and business stakeholders to unlock deeper understanding of our workforce, enhance employee experience, and drive data-driven decision-making. Success in this role requires a strong technical foundation, meticulous attention to data quality, and a passion for crafting efficient data solutions.

WHAT YOU'LL DO

• Design, build, and optimize robust ETL/ELT pipelines to reliably ingest, integrate, and transform diverse people data from various HR systems (HRIS, ATS, LMS, etc.) into our data platform.
• Develop, maintain, and govern scalable and secure data models, schemas, and ontologies specifically for people analytics, ensuring data quality, consistency, and accessibility for downstream consumption.
• Contribute to the strategic design, development, and evolution of our people data platform and tooling, advocating for engineering best practices, automation, and a scalable analytics ecosystem (e.g., leveraging SQLMesh, Iceberg, Flyte).
• Partner closely with People Analysts, HR Business Partners, and other stakeholders to understand their analytical needs and translate them into robust data solutions, providing well-structured, documented, and reliable datasets.
• Implement and monitor data quality checks, identify discrepancies, troubleshoot data issues, and ensure the reliability and integrity of people data across all systems.
• Continuously monitor the performance of data pipelines and models, identifying bottlenecks and implementing solutions to ensure the efficiency and scalability of our people data infrastructure.
• Create and maintain comprehensive documentation for data pipelines, models, and processes, and champion data engineering best practices (e.g., version control, testing, CI/CD) within the team.
• Implement and enforce strict data security measures and ensure all data handling practices comply with internal policies and external regulations (e.g., GDPR, CCPA) related to employee data privacy.
• Collaborate with broader enterprise analytics and data engineering teams to align on data architecture standards, integrate people data with other business domains, and contribute to the overall evolution of the company's data platform.

REQUIRED QUALIFICATIONS

• 5-7 years of progressive experience in Data Engineering, Analytics Engineering, or a similar role focused on building and optimizing data pipelines and data infrastructure.
• Expert-level proficiency in SQL for complex data manipulation and querying, and advanced Python for scripting, data processing, and automation.
• Extensive experience with cloud-based data warehousing solutions (e.g., Snowflake, Google BigQuery, AWS Redshift, Databricks/Delta Lake) and data lake technologies (e.g., AWS S3, Azure Data Lake Storage).
• Deep understanding and proven experience in designing, implementing, and maintaining robust data models (e.g., dimensional modeling, Kimball methodology) for analytical purposes.
• Hands-on experience building and optimizing complex ETL/ELT processes and data pipelines using modern tools such as dbt, Apache Airflow, Flyte, Dagster, or similar orchestration platforms.
• Excellent communication skills, both written and verbal, with the ability to translate technical concepts for non-technical stakeholders and collaborate effectively across diverse teams.
• Bachelor's degree in Computer Science, Engineering, Data Science, Information Systems, or a related field.
• Strong technical foundation in data engineering, with expertise in SQL, Python, and experience working with cloud-based data platforms (e.g., AWS, GCP, Azure).

Preferred Qualifications:

• Experience with big data processing frameworks (e.g., Apache Spark, Flink) and advanced data warehousing features like schema evolution or time travel (e.g., Apache Iceberg, Delta Lake).
• Direct hands-on experience with tools mentioned in our stack like Palantir Foundry, SQLMesh, Flyte, or similar cutting-edge data orchestration and transformation platforms.
• Relevant professional certifications from major cloud providers (e.g., AWS Certified Data Analytics - Specialty, Google Cloud Professional Data Engineer).
• Experience with tools like Terraform, CloudFormation, Docker, or Kubernetes for managing data infrastructure and deploying applications.
• Familiarity with integrating data pipelines with leading BI tools (e.g., Tableau, Power BI, Looker) to optimize dashboard performance and data accessibility for end-users.
• Deep expertise working with data from specific enterprise HRIS systems like Rippling, Workday, and Oracle HCM Cloud including their data models and APIs.
• Solid understanding of HR data concepts, metrics, and common HR systems (HRIS, ATS, LMS), with a strong interest in People Analytics.

We are looking for a Staff Security Software Engineer who is passionate about detecting and mitigating abuse in the Cloud. 

As a Staff Security Software Engineer at DigitalOcean, you will join a dynamic team dedicated to revolutionizing cloud computing and AI. This role reports to the Senior Manager of Security Engineering within the Security organization. You should have experience developing and maintaining software systems in a complex, high-scale environment, analyzing outcomes and communicating insights to stakeholders, and rapidly devising solutions that are in alignment with overall business goals. Our team is focused on enabling DigitalOcean to scale safely by building systems that detect and prevent abuse on our platform. We highly value collaboration and growth, and work closely with other teams in the Security organization to deliver high quality solutions and also build tooling to boost their efficiency.

Our customers trust us with their data and operations, and we take that responsibility seriously. Security at DO means solving highly complex problems on a large scale that have real impact for our customers, our products, and for the larger internet community.

What You’ll Do:

• Design, develop, and deploy resilient services and tooling that provide security capabilities at scale, primarily in Go, with some work in Javascript and Python.
• Research and design automated approaches to detecting and actioning abuse and misuse of DigitalOcean products and services.
• Work with product and engineering teams to design and implement secure architectures.
• Design and build internal tools that enable our Security Operations Center to do more, faster.
• Measure the efficacy of our services and tools, using logs, metrics, and audit records, to drive reporting and decision-making, leading to iterative and transformative security improvements as DigitalOcean scales. All while being mindful that security should be an efficiency enabler for the business, not an obstacle.

What You’ll Add to DigitalOcean:

• 8+ years of hands-on experience in software engineering projects, ideally with a security focus, in a complex, high-scale SaaS or IaaS environment. You are an expert in writing robust code with good test coverage and demonstrated success in delivering projects.
• Understanding of cloud-native services and infrastructure provisioning (e.g. compute, storage, networking).
• Deep familiarity with cloud services & infrastructure—compute, storage, network, managed services—and related abuse tactics, including DDoS, spamming, phishing, cryptomining, and bot networks.
• Strong analytical and reporting skills, with proficiency in SQL and data warehouse querying (e.g., Snowflake, Redshift, BigQuery)
• A customer-first mindset—you aim to maximize abuse prevention while avoiding false-positives that could impact high-value customers.
• Excellent communication and documentation skills; you can clearly articulate patterns, mitigation strategies, and tradeoffs to both technical and non-technical stakeholders. You have a record of partnering with internal engineering teams and non-technical stakeholders to gather requirements and tackle security problems across an entire stack with empathy and creativity.
• High integrity, strong judgment, and a track record of working independently on high-impact investigations and policy decisions.

Bonus qualifications:

• Experience with microservice architectures, asynchronous and event-driven processing, and synchronous gRPC/HTTP-based requests.
• Experience in building secure by default services and applications.
• Familiarity with technologies such as gRPC, Docker, Elasticsearch, Prometheus/VictoriaMetrics, Kubernetes, and GitHub Actions.
• Experience with Looker, Snowflake, dbt, and Airflow

Compensation Range: 

• $166,400 - $208,000

*This is a remote role

#LI-Remote

About this position:

We’re looking for a Machine Learning Infrastructure Engineer to join our growing Data & Platform team and build the foundation that powers our AI and machine learning capabilities across Later’s product portfolio. As our first dedicated ML Infrastructure Engineer, you will own the systems that support model experimentation, training, deployment, and monitoring at scale.

This role is critical to accelerating our data science initiatives and enabling future AI innovation. You’ll design and operate reliable, secure, and scalable ML infrastructure that empowers data scientists and engineers to ship high-impact models with confidence. If you’re excited about building robust ML systems in a fast-moving environment—and want to define the standard for ML Ops at Later—this is your opportunity.

What you'll be doing:

Strategy

• Define and own the long-term ML infrastructure roadmap, ensuring it supports both current experimentation needs and future AI initiatives.
• Establish best practices for model lifecycle management, deployment standards, monitoring, and governance. 
• Identify infrastructure gaps and proactively design scalable solutions to enable high-velocity ML development.
• Contribute to cross-functional technical planning, ensuring ML systems align with product and platform strategy.

Technical/ Execution

• Design, build, and maintain production-grade model deployment and inference systems using CI/CD pipelines, containerized services (Docker), and API frameworks (e.g., Flask).
• Automate end-to-end ML lifecycle workflows including training pipelines, model validation, registry management, deployment, and rollback strategies.
• Implement robust monitoring systems for model performance, latency, drift detection, and infrastructure health using tools such as CloudWatch, Prometheus, and Grafana.
• Operate across AWS and GCP environments to manage training and inference workloads, including GPU-based infrastructure and BigQuery datasets.
• Develop and maintain infrastructure-as-code (Terraform, CloudFormation) to ensure scalable, repeatable, and secure cloud environments.
• Implement and optimize CI/CD workflows (e.g., GitHub Actions, GitLab CI, Bitbucket Pipelines) for ML and infrastructure automation.

Team / Collaboration

• Partner closely with Data Scientists, Analysts, Platform Engineers, and Product Engineers to support end-to-end ML workflows.
• Translate data science experimentation needs into production-ready infrastructure solutions.
• Serve as the technical bridge between ML experimentation and productized deployment.
• Share knowledge and best practices to elevate ML maturity across teams.

Research/Best Practices

• Stay current on emerging ML Ops practices, tools, and frameworks to continuously improve system reliability and efficiency.
• Evaluate and implement model-serving frameworks (e.g., TorchServe, Seldon, TensorRT) where appropriate.
• Contribute to governance, reproducibility, and auditability standards for ML systems.
• Experiment with new tooling and workflows to improve reproducibility, performance, and developer velocity.

What success looks like:

• ML models move from experimentation to production quickly and reliably, with minimal manual intervention.
• CI/CD pipelines enable safe, repeatable deployments with clear rollback strategies.
• Model performance, drift, and infrastructure health are proactively monitored and observable.
• Infrastructure supports scalable GPU training and real-time inference without bottlenecks.
• Data scientists report improved velocity, reproducibility, and confidence in deploying models.
• ML systems are secure, compliant, and aligned with evolving product and AI strategy.

What you bring:

• 4+ years of experience in ML Ops, ML infrastructure, backend engineering, or related roles supporting production ML systems.
• Experience working in cloud-native environments (AWS and/or GCP) with hands-on deployment of ML workloads.
• Proven track record designing and implementing CI/CD pipelines for ML systems.
• Strong experience with Amazon SageMaker, Docker, Flask-based APIs, and infrastructure automation tools.
• Hands-on experience with ML lifecycle tooling such as MLflow, SageMaker Studio, or Weights & Biases.
• Experience managing container orchestration platforms (Kubernetes, EKS, or GKE).
• Strong programming experience in Python (additional experience in Go, Java, or Scala is a plus).
• Experience working with infrastructure-as-code tools such as Terraform or CloudFormation.
• Familiarity with observability tools such as CloudWatch, Prometheus, Grafana, Datadog, or centralized logging platforms.
• Experience managing GPU-based workloads and scaling training/inference systems.
• Familiarity with data infrastructure tools such as BigQuery and cloud-native data pipelines.
• Bonus: Experience supporting LLMs or generative AI pipelines, distributed training systems, feature stores (e.g., Feast), real-time inference systems, or ML governance frameworks.
• A mindset focused on automation, reliability, performance, and continuous improvement in fast-scaling environments.

How you work: 

• Driven by Impact: You deliver results that matter—prioritizing high-value work, meeting deadlines, and adapting quickly while keeping outcomes clear.
• Strategic & Customer-Centric: You anticipate risks and opportunities, connect decisions to long-term growth, and build trust through proactive insights.
• Curious & Growth-Oriented: You seek knowledge, ask sharp questions, and apply learnings fast—challenging the status quo with a mindset of improvement.
• Collaborative & Resilient: You thrive in change by staying resourceful, solution-focused, and positive—removing roadblocks, sharing insights, and keeping morale high.
• Accountable & Honest: You own your work, hold yourself and others to a high bar, and use transparent feedback to drive growth.
• Emotionally Intelligent: You build trust through empathy and collaboration, foster inclusion, and inspire others with grit, optimism, and integrity.

Our approach to compensation:

We take a market-based & data-driven approach to compensation. We leverage data from trusted third-party compensation sources to help us understand the market value of a role based on function, level, geographic location, and scope. We evaluate compensation bi-annually, including performance and market-related factors.

Our salaries are benchmarked against market Total Cash Compensation for the geographic location of our job posting. Compensation for some roles is structured as On Target Earnings (OTE = base + commission/variable) while for others it is structured as Salary only.

To comply with local legislation and ensure transparency, we share salary ranges on all job postings. Skills, experience and other factors help determine the final salary we offer which may vary from the original range posted. 

Additionally, all permanent team members are eligible to participate in various benefits plans as part of their overall compensation package.

Salary Range: 

$ 145,000 -165,000 

#LI-remote

Job Title: Staff Software Engineer (AI) 
Locations: Boston, MA; Houston, TX; (ET preferred)
Reports to: VP, AI Engineering  

A quick snapshot… 
As a Staff Software Engineer, you’ll be a key technical leader responsible for shaping the design and development of scalable, reliable, and innovative AI/GenAI solutions. You’ll lead high-priority projects, set technical directions for teams, and ensure alignment with organizational goals. You’ll operate with a high degree of technical expertise, strategic thinking, effective collaboration across diverse teams, while mentoring and elevating others to meet a very high technical bar.   

Why it’s a big deal…  
You’ll be a strategic technical leader to define and drive the technical vision and roadmap for Conga’s AI/GenAI systems, aligning with company objectives and future growth. You’ll have the opportunity to provide architectural leadership for complex, large-scale AI systems, and act as a thought leader in AI technologies, influencing cross-functional technical decisions and long-term strategies. You’ll have ownership of high-impact projects, shaping the future of Conga’s products while mentoring engineers, fostering a culture of continuous learning and technical excellence.

Here’s what we’re looking for… 

Related experience. You have 10+ years of professional software development experience, including 5+ years in AI/ML or GenAI. You have a proven track record of designing and deploying scalable, production-grade AI solutions. You’ve led complex technical initiatives that required influencing cross-functional teams while mentoring teammates, navigating change, and creating space for collaboration and growth.  

Technical expertise. You have:  

• Deep expertise in Python and frameworks such as TensorFlow, PyTorch, FastAPI, LangChain, LangGraph, and KubeFlow.  

• Advanced knowledge of AI/ML algorithms, generative models, and LLMs. 

• Proficiency with cloud platforms (e.g., GCP, AWS, Azure) and modern DevOps practices. 

• Strong understanding of distributed systems, microservices architecture, and database systems (SQL/NoSQL). 

Analytical thinker and creative problem solver. You utilize your expertise to navigate ambiguity and deliver impactful solutions. You’re skilled in identifying creative solutions to unique customer requirements, ensuring our customer issues are resolved in a manner that meets or exceeds their expectations without increasing their costs.   

Strong communication and interpersonal skills. You’re skilled at reading and adapting to different communication styles. You communicate priorities, trade-offs, and goals clearly, that engages and inspires both technical and non-technical stakeholders. 

Education. You’ve completed your Bachelor’s and Master’s degree in Computer Science, Engineering, or a related technical field. Maybe you’ve even gone on to obtain your Ph.D.  

Here’s what will give you an edge… 

Additional expertise. You’ve had the opportunity to lead the development of generative AI solutions, leveraging advanced techniques such as multi-modal models, reinforcement learning, and responsible AI principles. You’ve gained advanced knowledge of GCP technologies such as VertexAI, BigQuery, GKE, and DataFlow. You also have familiarity with agile methodologies and working in a DevOps model. 

Thought Leadership. You’re passionate about the AI/ML space. You’re a thought leader for the AI/ML community, contributing ideas through publications, open-source projects, and/or speaking engagements. 

#LI-BR1

Role: Senior Software Engineer 
Reports to: Sr. Manager, Software Engineering 
Location: Houston, TX; Boston, MA; 

A quick snapshot…
As a Senior Software Engineer at Conga, you will be a key contributor to the design, development, and deployment of advanced AI and generative AI-based products. You will drive technical innovation, lead complex projects, and collaborate closely with cross-functional teams to deliver high-quality, scalable, and maintainable solutions. This role requires a strong background in software development, AI/ML techniques, and DevOps practices, along with the ability to mentor junior engineers and contribute to strategic technical decisions.

Why it’s a big deal…
As a Senior Software Engineer, you will play a critical role in shaping the future of Conga’s AI-powered product portfolio. You’ll lead the development of scalable, production-grade solutions that bring generative AI capabilities to life, while influencing architecture, engineering best practices, and delivery execution. Your work will directly impact product innovation, platform reliability, and the ability of our teams to build intelligent, high-performing solutions at scale.

Are you the person we’re looking for?   

Related experience.

At least 6 years of professional software development experience, including significant experience building AI/ML or generative AI applications. Demonstrated success developing scalable, production-grade software solutions and leading complex technical initiatives from design through deployment.

Technical Expertise:

• Advanced proficiency in Python, FastAPI, PyTest, Celery, and other Python frameworks
• Deep understanding of software design patterns, object-oriented programming, and concurrency
• Strong experience with cloud technologies such as GCP, AWS, or Azure
• Experience with containerization and orchestration tools such as Docker and Kubernetes
• Familiarity with CI/CD practices, version control systems such as GitHub, and work tracking tools such as JIRA
• Knowledge of generative AI frameworks such as LangChain and LangGraph, along with MLOps and AI lifecycle management
• Experience deploying and monitoring AI models in cloud environments
• Bachelor’s degree in Computer Science, Engineering, or a related technical field; Master’s degree preferred

Education: A bachelor’s degree in Computer Science, Engineering or equivalent 

Here’s what will give you an edge… 

• Hands-on experience with advanced machine learning algorithms, including generative models, NLP, and transformers
• Knowledge of industry-standard AI frameworks such as TensorFlow and PyTorch
• Experience with data preprocessing, model evaluation, and AI model optimization
• Proficiency with relational and NoSQL databases such as MongoDB, MSSQL, and PostgreSQL
• Experience with analytics platforms such as BigQuery, Snowflake, or Tableau
• Familiarity with messaging systems such as Kafka
• Experience with test automation tools and CI/CD tooling, including Terraform and GitHub Actions
• Advanced knowledge of GCP technologies such as Vertex AI, BigQuery, GKE, GCS, and Dataflow, particularly for deploying AI models at scale 

Responsibilities:

• Design, develop, and optimize high-quality code for complex software applications and systems, maintaining high standards of performance, scalability, and maintainability
• Lead end-to-end development of generative AI solutions, from data collection and model training to deployment and optimization
• Experiment with cutting-edge generative AI techniques to enhance product capabilities and performance
• Take ownership of architecture and technical decisions for AI/ML projects
• Mentor junior engineers, review code for adherence to best practices, and promote technical excellence across the team
• Lead execution and delivery of features, managing project scope, timelines, and priorities in collaboration with product managers
• Proactively identify and mitigate risks to support successful, on-time delivery
• Contribute to architectural design and planning for new features, ensuring solutions are scalable, reliable, and maintainable
• Conduct rigorous code reviews and provide actionable feedback that supports team growth and software quality
• Design and implement robust test suites to ensure code quality and system reliability
• Advocate for test automation and CI/CD pipelines to streamline testing and maintain service health
• Monitor and maintain the health of deployed services using telemetry and performance indicators
• Perform root cause analysis for incidents and drive preventive measures to improve system reliability
• Operate in a DevOps model, taking end-to-end ownership of features and services in production
• Create and maintain thorough documentation for code, processes, and technical decisions
• Contribute to knowledge sharing and continuous improvement across the engineering organization

#LI-BR1

Job Title: Software Engineer
Locations: Houston, TX; Boston, MA  
Reports to: Manager, Software Engineering 

 A quick snapshot…
We are seeking a talented and motivated Software Engineer to join our engineering team and contribute to the development of next-generation AI and Generative AI–powered products and solutions. In this role, you will work on cutting-edge SaaS technologies and help build scalable software used by enterprises worldwide. You will contribute to the design, development, testing, deployment, and maintenance of software systems while collaborating with cross-functional teams to deliver reliable and innovative product capabilities.

Why it’s a big deal…  
As a Software Engineer, you will contribute to the development of Conga’s AI-powered platform by helping build scalable applications and services that support intelligent automation and advanced analytics for global customers. 

Here's what we’re looking for… 

Related Experience. 

Software Development. Write clean, maintainable, and efficient code for software applications and distributed systems while adhering to engineering best practices.

GenAI Product Development. Participate in the AI development lifecycle including data preparation, model experimentation, evaluation, and deployment of generative AI solutions.

Technical Contribution. Collaborate with engineering teams to develop and enhance software features that meet performance, scalability, and reliability requirements.

Feature Delivery. Work closely with product managers and engineering teams to deliver features and improvements on schedule while maintaining high quality standards.

Architectural Participation. Contribute to technical design discussions and architecture reviews to ensure solutions are scalable, reliable, and maintainable.

Code Review. Participate in peer code reviews and maintain a high standard of technical quality across the engineering team.

Testing & Quality. Develop testable software, write unit tests, and participate in automated testing processes using modern testing tools and frameworks.

Service Health & Reliability. Monitor service performance and assist in troubleshooting issues. Participate in root cause analysis and improvements to enhance system reliability.

DevOps Collaboration. Work within a DevOps model to help deploy, monitor, and maintain applications in production environments.

Documentation. Document features, enhancements, and fixes while contributing to knowledge sharing and internal documentation.

Education. A bachelor’s degree in engineering or equivalent. 

• Bachelor’s degree in Computer Science, Engineering, or related technical field (or equivalent practical experience)
• 4+ years of professional software development experience
• Strong proficiency in Python and modern Python frameworks
• Experience with FastAPI, PyTest, Celery, or similar technologies
• Familiarity with software development practices, version control systems such as GitHub, and work tracking tools such as JIRA
• Understanding of cloud technologies and DevOps principles

Here’s what will give you an edge… 

• Experience with object-oriented programming, concurrency, and REST APIs
• Familiarity with AI/ML, Generative AI, and MLOps concepts
• Experience with LangChain, LangGraph, or similar AI frameworks
• Experience working with SQL and NoSQL databases such as MongoDB, MSSQL, or PostgreSQL
• Experience with CI/CD pipelines and tools such as Terraform and GitHub Actions
• Experience with Docker and Kubernetes
• Familiarity with GCP technologies such as VertexAI, BigQuery, GKE, GCS, and DataFlow
• Experience with additional languages such as C#, Java, or Scala is a plus

#LI-BR1

Jr/Mid/Senior/Staff Software Engineer, Applications

AcuityMD is a software and data platform that accelerates access to medical technologies. We help MedTech companies understand how their products are used, why customers vary, and identify opportunities for physicians to better serve their patients. Each year, the FDA approves ~6,000 new medical devices. Our solution helps MedTech companies get these products to physicians more effectively so they can improve patient care with the latest technology. We're backed by Benchmark, Redpoint, ICONIQ Growth, and Ajax Health. We're a high-growth AI and Data company scaling rapidly.

We are a team of agentic builders who rely heavily on AI development practices to accelerate our ability to deliver value to our customers. We believe in extreme ownership and agency, where every engineer takes responsibility for working throughout the organization to land impact with customers. We're a close-knit team that enables high levels of autonomy by constantly communicating our intentions, sharing problems and learnings, and helping each other learn and grow.

We are currently looking for Software Engineers to join our growing Application Teams. In this role, you will have the opportunity to work on all aspects of the current product and future product development. You will work with other passionate engineers on complex projects that help bring cutting-edge technologies to patients. In this role, you will have the opportunity to work on all aspects of the current product and future product development. You will work with other passionate engineers on complex projects that help bring cutting-edge technologies to patients.

We are hiring for multiple levels!

Team Mission

On the Application Team, we're not just engineering software – we're revolutionizing how medical technologies reach those who need them most.

Join AcuityMD's Application Engineering Team, driving the core of our product by empowering VPs, marketers, sales ops, and sales reps. We deliver top-tier solutions for MedTech sales teams to define their markets and identify high-potential opportunities to take their business to the next level. Help us shape the future of MedTech sales strategy and performance with data-driven insights and powerful tools.

You'll partner with PMs, Designers, and fellow engineers to build end-to-end features across web and mobile. While we focus on delivering great work, we are just as committed to building a fun, collaborative, and supportive team environment – because strong connections help us work even better together!

Level up your career while contributing to impactful projects across multiple tech stacks, including JS, React, TS, GraphQL, Node.js, Python, and SQL.

Responsibilities

• Collaborate and Lead: Team up with everyone, from customers, engineers, product managers, designers and more, shaping solutions to interesting real-world challenges.
• Build What Matters: Develop key features and workflows for our products that will change the lives of patients waiting for the latest medical tech.
• Data-Driven: Use data insights to identify product enhancements, smooth out performance issues, and discover new opportunities.
• Influence Our Culture: Have a say in how we work. Help us streamline our processes and make our team even stronger.
• Explore and Innovate: Use your experience to find new tools and technologies that make our scale better and faster.
• Mentor and Inspire: Share your knowledge with up-and-coming engineers, helping them grow
• AI: You instinctively build using agentic tools (Claude Code, Codex, etc) and are invested in pushing the boundaries of what is possible with agentic development

Your Profile

• 2+ years as Software engineer working on product domain
• Obsessed about customer needs working in a fast pace environment where driving impact is essential.
• Full stack proficiency working with technologies like TS, React, NodeJs, GQL, Postgres or other relational DBs, BigQuery and other google cloud services, or equivalent technologies
• Curious mind and enjoy learning about and working with latest technologies
• Team player that leads with empathy and leads by example

You must have an eligible work permit in the USA to be considered for this position.

AcuityMD is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, market data and may vary from the range provided. Base Salary Range: $105,000-$150,000 for Junior level, $155,000-185,000 for mid level, $190,000-$250,000 for Senior level and $250,000-$300,000 for Staff level.

We Offer:

• Ground floor opportunity: Join a high-growth startup, backed by world-class investors across Enterprise SaaS and Medical Devices (Benchmark, Redpoint Ventures, and Ajax Health).
• Learning Budget: Reimbursements for relevant learning and up-skilling opportunities.
• Remote work: AcuityMD is committed to supporting full-remote flexibility for employees in the US. We provide a work-from-home stipend for all employees.
• Flexible PTO: Generous time off and flexible hours give you the freedom to do your best work.
• Paid Health, Dental, and Vision Plans: We offer 100% paid health, dental, and vision plans for all employees and 75% paid for our employees' dependents.
• Home Office Stipend: $1,000 to invest in remote office equipment and WiFi reimbursement.
• Optional Team Retreats: We meet in-person multiple times per year for co-working and social gatherings.
• Parental Leave: 8-16 weeks of fully-paid, flexible parental leave.
• Competitive compensation with equity upside.

Who We Are:

The Company: We are builders, who are inspired by our mission to expand patient access to cutting-edge medical technologies. We value working collaboratively to solve hard problems for our customers with simple, innovative solutions. We push ourselves to learn with empathy. We foster an active culture of mentorship and inclusion, and we welcome new team members that share our values.

We're backed by Benchmark, Redpoint Ventures, Ajax Health, and several other leading software and medical device investors. Since Acuity launched in 2020, we've brought on customers ranging from publicly traded Fortune 500 companies to innovative growth-stage companies and regional medical device distributors.

The Product:

AcuityMD uses data and software to help teams collaborate around the complex relationships they have with the users of medical technologies: doctors. Our platform empowers medical technology companies to see how their products are used, understand why outcomes vary, and identify opportunities where physicians or sites of care can better serve their patients.

AcuityMD is an Equal Opportunity Employer

AcuityMD is seeking to create a diverse work environment because all teams are stronger with different perspectives and life experiences. We strongly encourage people of all backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of AcuityMD are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.

Data is at the heart of every decision at Klaviyo. Our Analytics Engineering team sits within a hub-and-spoke model, partnering closely with Go-To-Market (GTM), Product, Engineering, and Business Intelligence teams to build scalable, trusted data systems. You’ll work at the intersection of business and engineering, owning core data models, enabling self-service analytics, and ensuring our data ecosystem is reliable, scalable, and compliant.

About the Role

We’re looking for a Senior Analytics Engineer to own end-to-end data pipelines and modeling across GTM (Sales) and Product domains. You’ll build and maintain the source of truth for operational and product data, enabling leadership, analysts, and product teams to answer complex questions with confidence. This role combines deep technical execution with high-impact business partnership, requiring you to translate ambiguous needs into scalable data products. You will operate as a trusted, embedded partner to stakeholders while leveraging the broader Data Engineering organization’s standards, tooling, and best practices. You’ll help build the foundation that powers everything from forecasting and compensation to product insights and experimentation. Please note that this is a hybrid role that requires 3 days/week in our Boston office. Fully remote candidates will not be considered at this time. 

How You’ll Make a Difference

• Own and deliver end-to-end data pipelines and models that power Sales and Product analytics
• Build curated, governed data marts that enable fast, reliable decision-making
• Design dimensional data models (dbt) for core entities such as accounts, pipeline, performance, and product usage
• Partner with Sales, Product, and Analytics teams to create holistic views of the customer and product lifecycle
• Raise the bar on data quality, testing, monitoring, and documentation
• Enable reverse ETL workflows to operationalize insights into business systems
• Act as a data ambassador across Product, Engineering, BI, and Legal, ensuring alignment on data contracts and governance
• Lead and mentor others through design reviews, best practices, and technical guidance
• Evolve internal tooling and infrastructure to improve developer and analyst productivity

What You’ll Do

• Data Modeling & Pipelines: Build and maintain production-grade dbt models in Snowflake
• Integrations & Ingestion: Own ingestion from systems like Salesforce, ERP, and product data sources
• Reverse ETL: Push high-value data models into downstream tools and workflows
• Data Quality & Governance: Implement testing frameworks, monitoring, and documentation to ensure trust and compliance
• Cross-Functional Partnership: Work closely with Sales Ops, Product Managers, Engineering, Finance, and GTM teams
• Repository Stewardship: Maintain dbt codebase, enforce best practices, and ensure scalability
• Tooling & Infrastructure: Contribute to Airflow, Terraform, AWS, and other platform tools as needed

Who You Are

• 5+ years of experience in analytics or data engineering in a modern data stack (Snowflake, BigQuery, or Redshift)
• Strong expertise in SQL and dbt, with a focus on building scalable, production-grade data models
• Proficiency in Python (or similar) for orchestration or tooling
• Experience owning end-to-end data workflows, from ingestion to business impact
• Ability to translate ambiguous business needs into structured data solutions
• Strong communication skills with the ability to partner with non-technical stakeholders
• Experience implementing data testing, monitoring, and governance frameworks
• Proven ability to lead cross-functional projects with minimal guidance

Nice to Have

• Experience with Sales Operations, compensation, or GTM analytics
• Familiarity with reverse ETL tools and workflows
• Experience with Airflow, Fivetran, Workato, or similar tools
• AWS experience (S3, EC2, Lambda) and infrastructure-as-code (Terraform)
• Exposure to experimentation frameworks or product analytics systems
• Experience with data privacy controls (masking, role-based access, compliance)

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here

Role overview

Car shopping is complicated. At CarGurus, we use data and technology to make it simple, giving people the tools they need to confidently find, buy, finance, or sell a car. The best part? Our work makes a real impact. We’re the most-visited car-shopping site in the US and we are growing fast in our international markets. Ready to come along for the ride? 

The Data Engineering team at CarGurus is looking for a Senior Manager of Analytics Engineering to enable data-driven decisions across the company. You will be responsible for delivering scalable and highly performant data models that power reporting solutions for stakeholders in Product Management, Marketing, Finance, and other key areas of the business. We are looking for a candidate who can work collaboratively with our partners and customers, who can also actively contribute to our corporate analytics strategy as we continue to grow and evolve our core business.  

What you'll do

• Lead a team of analytics engineers who will support a diverse set of stakeholders across our business and engineering orgs.
• Provide tactical leadership to your team to build production quality data transformations and maintainable data architectures.  
• Partner on a vision for CarGurus’ business intelligence platform, identifying gaps in our people and technology strategies.
• Build strong partnerships across the company and continuously integrate feedback into the team’s strategy and operations.
• Collaborate with Product Management to prioritize initiatives, manage the execution of projects, and implement agile software development practices as needed.
• Work in conjunction with the Data Governance team to ensure high data quality standards are understood and met.

What you'll bring

• You are an experienced leader with a track record of managing and developing high-performing teams. You excel at coaching, mentoring, and creating growth opportunities for your team members, helping them achieve their professional goals.
• You have a deep understanding of data analytics principles and experience overseeing complex data landscapes, guiding technical direction, and maintaining high standards for data quality and reliability.
• You possess strong communication and collaboration skills, allowing you to work effectively with cross-functional teams, including Product, Analytics, and other Engineering leaders, to drive alignment and achieve business goals.
• You’ve worked with distributed analytics teams.
• 8+ years of experience in product/business analytics, data engineering, analytics engineering, or related field
• 3+ years of hands-on people management experience
• Experience working with a cloud data warehouse (e.g., Snowflake, Databricks, Google BigQuery) and a modern business intelligence platform (e.g., Tableau, Looker, Sigma)
• Expert level SQL proficiency and deep familiarity with dimensional modeling best practices
• Ability to build a multi-sprint plan for a complex data modeling project from loosely defined business requirements 

Are you passionate about data? How about leveraging data to drive meaningful impact across a fast growing two-sided marketplace? Have opinions on how to best enable data scientists across a billion-dollar company to do elastic workforce planning or real-time customer lifetime value prediction? Then we should definitely talk!

The Data Technology team at ezCater is growing! As we look towards the second half of 2025 and beyond, data is a key strategic component across the company - from advanced, real-time machine learning to business intelligence and data governance. Data is our differentiator and how we will drive real, meaningful impact to the $100+billion Catering industry.

We are hiring a Senior Data Engineer to join our expanding team in solving complex data and platform challenges to accelerate our growing business. The ideal candidate lives and breathes data while driving systems and architecture best practices. They care about driving business impact through producing solid and efficient infrastructure alongside accurate and performant data.  You will have the opportunity to work directly with executive stakeholders as we embark on a massive-scale data modeling effort across the organization, so flexibility and the ability to translate business requests to implementation are key.

What you’ll do:

• Write and ship a lot of code.
• Work directly with analysts and stakeholders to refine requirements, nail down logic, and debug and qualify produced data sets to ensure they meet the underlying business needs.
• Drive architectural decisions and thoughtfully balance trade-offs in system design.
• Lead cross-functional data initiatives.
• Champion high standards in data quality, security, and discoverability.
• Translate complex technical challenges into clear solutions.
• Design and develop high-performance data pipelines. Adhering to SDLC, including CI/CD and best practices.
• Identify and drive opportunities to optimize and/or scale existing parts of our stack.
• Utilize tooling and automation to improve developer efficiency.
• Monitor data systems to ensure quality and availability while seeking to drive down costs.
• Contribute to the team processes and community.
• Mentor other Data Engineers.
• Be part of our innovation and transformation story.
  
  
  

What you have:

• Strong experience with data warehousing, data lakes, ELT process, and enterprise data platforms such as Snowflake (preferred), Redshift & BigQuery.
• Experience with building performant data pipelines across disparate systems.
• Experience with cloud platforms such as AWS (preferred), GCP & Azure.
• Mastery in SQL and experience in Python.
• Ability to work independently and collaboratively.
• Willingness and ability to be part of an on-call rotation, occasionally working non-business hours to address critical system alerts and maintain service uptime.
• An open mind and willingness to be flexible. We have a large and complex business, and believe in driving real value out of every project we do.
• Our stack is Snowflake, dbt, Fivetran, Airflow, AWS, Sagemaker, MLFlow, Kubernetes + Docker, Monte Carlo, Hightouch and Python for custom ETL and data science integrations. Experience with the above is a nice-to-have, and a desire to learn is a must.
• Experience with marketing data is preferred, but not required. 
• Ability to travel up to 5 days per quarter for Together Weeks, team gatherings and other events, when applicable.
• A sharp mind, a soft heart and a large funny bone.
  

The national total target cash compensation range for this position, including base salary and bonus target, is $158,000–$190,000 annually.*

*Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

About Toast

At Toast, we're building the restaurant platform that helps restaurants adapt, take control, and thrive. The Customer Success (CS) organization plays a pivotal role in helping customers get the most out of our products and we're transforming our data capabilities to drive a new era of proactive, data-informed customer engagement. 

The CS Data & Analytics team is at the center of this transformation, building the data infrastructure that makes proactive, data-informed customer engagement possible at scale for ~150,000 restaurant locations.

Role Overview

You'll be a founding member of a newly chartered data engineering function within Customer Success, with a direct hand in shaping the architecture, tooling, domain model, and team culture from day one. This is a rare opportunity to build something from greenfield, with visibility to VP and senior CS leadership.

As an Analytics Engineer on the Customer Success Data & Analytics team, you'll bridge the gap between raw data and business-ready insights. You'll build the semantic layer, dbt models, and analytics datasets that power reporting, dashboards, and AI-driven workflows across the CS organization. Reporting to the Director of Data Infrastructure & Engineering, you'll work closely with Data Engineers, Analysts, and CS operations leaders to ensure data is not just available but trusted, consistent, and decision-ready.

This is a hands-on role focused on data modeling, metrics standardization, and analytics infrastructure, with a direct line to CS outcomes like customer retention, agent performance, and proactive customer engagement.

A day in the life (Responsibilities) 

• Build and maintain dbt models that transform raw CS source data from systems like Salesforce, Five9, Intercom, NICE, and LevelAI into clean, analytics-ready datasets across CS domains including Customer 360, case management, omnichannel interactions, and agent performance.
• Design and own the semantic and metrics layer for CS KPIs including customer health scores, CSAT, case resolution rates, handle time, and retention signals, ensuring consistent definitions across all reporting surfaces.
• Partner with CS analysts and business stakeholders to translate reporting requirements into reusable, well-documented data models.
• Implement data testing, validation, and observability frameworks to ensure CS data assets are reliable and trustworthy at all times.
• Contribute to self-service analytics enablement by building datasets and semantic models in Snowflake and Sigma/Hex that allow CS analysts and operations leaders to answer questions independently.
• Collaborate with Data Engineers to ensure upstream pipeline outputs are modeled correctly and fit for purpose for analytics use cases.
• Establish and enforce data modeling standards, naming conventions, and documentation practices that scale as the team grows.
• Support AI and ML use cases by building clean, structured feature datasets for customer health scoring, churn prediction, and agent assist models.
• Participate in code reviews, design discussions, and technical architecture planning to continually raise engineering standards.
• Ensure data pipelines, storage, and access patterns adhere to BTT data standards, security policies, and compliance requirements.
• Partner with BTT governance forums to align on design patterns, data architecture decisions, and SLA expectations.
• Maintain documentation and metadata for all data assets in accordance with established governance processes.

What you'll need to thrive (Requirements)

• 5 or more years of experience in analytics engineering, data engineering, or a related role with a strong focus on data modeling and analytics infrastructure.
• Expert-level SQL and hands-on experience with dbt for building and maintaining data models in a cloud data warehouse environment.
• Experience with Snowflake or a comparable modern data warehouse such as BigQuery or Redshift.
• Familiarity with BI and analytics tools such as Sigma, Hex, Tableau, or Looker.
• Strong understanding of dimensional modeling, metrics layers, and analytics-ready dataset design.
• Ability to translate ambiguous business requirements from non-technical CS stakeholders into clean, scalable data models.
• Demonstrated ability to implement data quality testing, monitoring, and documentation as a standard practice.
• Demonstrated ability to communicate technical tradeoffs and data concepts clearly to non-technical stakeholders, including operations and business leaders.
• Collaborative working style with experience partnering across Data Engineering, Analytics, and business operations teams.
• Strong problem-solving skills, attention to detail, and a drive to build scalable, reliable systems.
  
  

What will help you stand out (Non-essential Skills/Nice to Haves)

• Experience building and optimizing data systems that operate at significant scale, managing billions of records across multiple data domains and systems, with the foresight to design for 5-year growth and future platform scale.
• Comfort using AI-assisted development tools such as GitHub Copilot, Claude, or Snowflake Cortex AI to accelerate pipeline development, testing, and documentation, and curiosity about how GenAI can enhance data product quality.
• Experience with real-time data streaming using Kafka, Kinesis, or Pub/Sub.
• Exposure to data governance, metadata management, and observability tools.
• Background in SaaS or Customer Success analytics, including usage data, retention metrics, and customer health.
• Experience working with CS or CX-adjacent source systems such as Salesforce, Five9, Intercom, or similar CCaaS/CRM platforms, and familiarity with the data models and integration patterns they produce.
• Knowledge of data security, privacy, and compliance in cloud environments.
• Experience with CI/CD, infrastructure as code, or containerization such as Docker or Terraform.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

About Toast

At Toast, we're building the restaurant platform that helps restaurants adapt, take control, and thrive. The Customer Success (CS) organization plays a pivotal role in helping customers get the most out of our products and we're transforming our data capabilities to drive a new era of proactive, data-informed customer engagement. 

The CS Data & Analytics team is at the center of this transformation, building the data infrastructure that makes proactive, data-informed customer engagement possible at scale for ~150,000 restaurant locations.

Role Overview

You'll be a founding member of a newly chartered data engineering function within Customer Success with a direct hand in shaping the architecture, tooling, domain model, and team culture from day one. This is a rare opportunity to build something from greenfield, with visibility to VP and senior CS leadership.

As a Data Engineer on the Customer Success Data & Analytics team, you’ll design, build, and scale the data platforms and pipelines that power insights across our Customer Success organization. Reporting to the Director of Data Infrastructure & Engineering, you’ll work closely with Data Infrastructure, Analytics, Engineering, and Product teams to ensure high-quality, reliable data is accessible and actionable.

This is a hands-on engineering role focused on delivering production-grade, scalable, and reliable data systems that support analytics, reporting, and operational decision-making across Customer Success.

A day in the life (Responsibilities) 

• Design, build, and maintain scalable, production-ready data pipelines (batch and real-time) for Customer Success using modern data technologies.
• Develop and evolve data models and schemas that enable reporting, analytics, and machine learning across Customer Success functions.
• Partner with CS operations leaders across care, workforce, and CX to translate business requirements into pipeline and infrastructure priorities, ensuring data work is directly connected to customer retention and operational outcomes.
• Ensure data quality, observability, lineage, and governance are built into every data workflow.
• Implement best practices for cost-efficient, performant cloud-based data infrastructure.
• Contribute to data platform tooling and frameworks that support self-service analytics and reusability across teams.
• Actively monitor and optimize data workflows for reliability, scale, and maintainability.
• Collaborate with cross-functional stakeholders to define and track key metrics and ensure consistent data definitions.
• Participate in code reviews, design discussions, and technical architecture planning to continually raise engineering standards.
• Build and maintain semantic and metrics layer foundations (e.g., dbt metrics, Snowflake semantic layer) that enable consistent, reusable definitions of CS KPIs across reporting and analytics surfaces.
• Contribute to the design and evolution of the CS data domain model including Customer 360, omnichannel interaction data, case management, and agent performance in close partnership with cross-functional stakeholders.
  
  

Governance & Standards

Partner with Toast's Business, Technology & Transformation (BTT) organization to establish data governance practices, security policies, and architecture standards that will serve as the foundation for CS data infrastructure. As a founding team member, you'll help define the norms, not just follow them.

• Ensure data pipelines, storage, and access patterns adhere to BTT data standards, security policies, and compliance requirements.
• Partner with BTT governance forums to align on design patterns, data architecture decisions, and SLA expectations.
• Maintain documentation and metadata for all data assets in accordance with established governance processes.
  
  

What you'll need to thrive (Requirements)

• 5+ years of experience in data engineering, software engineering, or a related role building and maintaining data systems in production.
• Strong SQL skills and experience with a programming language such as Python, Scala, or Java.
• Hands-on experience with cloud-based data platforms (AWS, GCP, or Azure).
• Experience building and optimizing ETL/ELT workflows using tools such as Airflow, dbt, or similar orchestration frameworks.
• Deep understanding of data modeling, data warehousing, and pipeline design.
• Ability to write clean, maintainable, and well-tested code for data transformations and automation.
• Demonstrated ability to communicate technical tradeoffs and data concepts clearly to non-technical stakeholders, including operations and business leaders.
• Proven ability to work collaboratively with analytics, operations, and engineering teams.
• Strong problem-solving skills, attention to detail, and a drive to build scalable, reliable systems.
  
  

What will help you stand out (Non-essential Skills/Nice to Haves)

• Experience building and optimizing data systems that operate at significant scale, managing billions of records across multiple data domains and systems, with the foresight to design for 5-year growth and future platform scale.
• Comfort using AI-assisted development tools (e.g., GitHub Copilot, Claude, Snowflake Cortex AI) to accelerate pipeline development, testing, and documentation and curiosity about how GenAI can enhance data product quality.
• Experience with real-time data streaming (Kafka, Kinesis, or Pub/Sub).
• Familiarity with modern data warehouse/lakehouse technologies (e.g., Snowflake, BigQuery, Redshift, Delta Lake).
• Experience with CI/CD, infrastructure as code, or containerization (e.g., Docker, Terraform).
• Exposure to data governance, metadata management, and observability tools.
• Background in SaaS or Customer Success analytics (usage data, retention metrics, customer health).
• Experience working with CS or CX-adjacent source systems such as Salesforce, Five9, Intercom, or similar CCaaS/CRM platforms and familiarity with the data models and integration patterns they produce.
• Knowledge of data security, privacy, and compliance in cloud environments.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

About this position:

Later seeks a dynamic Director of Data Analytics to oversee our Insights & Analytics team. This leadership role involves guiding a diverse, cross-functional group of embedded analysts who support our Marketing, Sales, Client Services, Creator Success, RevOps, and Product departments.You’ll own the analytics roadmap, our BI layer, and how the company uses data to make decisions. This is a player-coach role. You’ll set the strategic vision and grow the team while staying hands-on delivering high-impact analyses alongside your reports. The time split is roughly equal across three dimensions: strategic leadership, individual contribution, and people management.This is a strategic leadership role. You'll set the vision for the Data Analytics team, drive strategic initiatives, and grow the function. While staying informed on delivery and coaching the team, the emphasis will be on long-term strategy and organizational growth. 

What you'll be doing:

Own the Analytics Roadmap

• Define quarterly and annual analytics priorities, aligning to company OKRs across Later Social, Later Influence, and Mavely
• Balance strategic builds (predictive models, campaign forecasting, self-serve dashboards) with operational support and ad hoc stakeholder requests
• Drive the shift from reactive reporting to proactive, insight-driven analytics that directly influences business outcomes

Own the BI Layer

• End-to-end ownership of the business intelligence layer, including dashboard strategy, semantic modeling, and data governance
• Lead BI platform consolidation and modernization, expanding self-serve analytics capabilities across the organization
• Build enterprise data products: forecast calculators, benchmarking tools, client-facing dashboards, and operational reports
• Partner with Data Engineering on data warehouse strategy, data quality frameworks, and metric standardization

Partner Cross-Functionally

• Serve as the primary analytics partner to senior stakeholders across the business:
  • Marketing: demand generation, paid media, ABM, attribution, and marketing ROI
  • Sales: pipeline analytics, revenue forecasting, and CRM reporting
  • Client Services: campaign performance, client health, utilization, and enterprise account analytics
  • Creator Success: creator scoring, GMV attribution, account management dashboards, and creator-facing reports
  • RevOps & Finance: MRR/ARR modeling, churn analysis, pricing analytics, and operational reporting
  • Product & Engineering: product analytics strategy, data infrastructure, and featureadoption
• Translate complex data insights into clear, actionable recommendations for executive audiences
• Manage a structured service desk intake process for analytics requests with business priority scoring

Lead the Team

• Manage and grow a cross-functional team of analysts across marketing analytics,
• client/creator analytics, commerce analytics, data science, and BI engineering
• Operate as a player-coach: set direction and remove blockers while personally contributing to high-impact analyses and data products
• Run sprint planning, resource allocation, and capacity planning across concurrent workstreams
• Build career development frameworks and onboarding programs for new analysts
• Own the hiring roadmap to scale the team in line with business growth

What you bring:

• 8+ years of progressive experience in data analytics, business intelligence, or a related quantitative field
• 3+ years managing analytics teams, with a track record of developing high-performing analysts
• Proven ability to own and execute an analytics roadmap across multiple business domains simultaneously
• Deep SQL expertise and proficiency with modern BI tools (Domo, Mode)
• Experience with a cloud data warehouse (BigQuery) and data modeling patterns
• Experience building predictive models, forecasting tools, or data science–adjacent products (Python/R a plus)
• Strong financial acumen—comfortable with MRR/ARR modeling, revenue attribution, and LTV/CAC analysis
• Exceptional stakeholder management across executive, technical, and operational audiences
• Experience in marketplace, creator economy, or influencer marketing is highly valued
• A bias for action and comfort with ambiguity in a fast-paced, evolving environment

Nice to Have

• Experience with influencer marketing platforms, creator commerce, or affiliate/performance marketing analytics
• Familiarity with CRM/GTM tools (Salesforce, HubSpot) and product analytics platforms (Amplitude, Mixpanel)
• Background in data governance, semantic layers, or enterprise data dictionary development
• Experience with AI/ML–powered analytics products (campaign prediction, scoring algorithms, churn models)
• Track record of BI platform migrations or consolidation projects

How you work: 

• Driven by Impact: You deliver results that matter—prioritizing high-value work, meeting deadlines, and adapting quickly while keeping outcomes clear.
• Strategic & Customer-Centric: You anticipate risks and opportunities, connect decisions to long-term growth, and build trust through proactive insights.
• Curious & Growth-Oriented: You seek knowledge, ask sharp questions, and apply learnings fast—challenging the status quo with a mindset of improvement.
• Collaborative & Resilient: You thrive in change by staying resourceful, solution-focused, and positive—removing roadblocks, sharing insights, and keeping morale high.
• Accountable & Honest: You own your work, hold yourself and others to a high bar, and use transparent feedback to drive growth.
• Emotionally Intelligent: You build trust through empathy and collaboration, foster inclusion, and inspire others with grit, optimism, and integrity.

Our approach to compensation:

We take a market-based & data-driven approach to compensation. We leverage data from trusted third-party compensation sources to help us understand the market value of a role based on function, level, geographic location, and scope. We evaluate compensation bi-annually, including performance and market-related factors.

Our salaries are benchmarked against market Total Cash Compensation for the geographic location of our job posting. Compensation for some roles is structured as On Target Earnings (OTE = base + commission/variable) while for others it is structured as Salary only.

To comply with local legislation and ensure transparency, we share salary ranges on all job postings. Skills, experience and other factors help determine the final salary we offer which may vary from the original range posted. 

Additionally, all permanent team members are eligible to participate in various benefits plans as part of their overall compensation package.

Salary Range: 

$200,000 - $225,000 USD

*Co-op team members, independent contractors, and freelancers are not eligible for company benefits. 

#LI-Hybrid  #LI-Remote

Marketing Analytics Manager– Acrisure Awareness and Growth Marketing Team

Austin, TX

Austin, TX (Hybrid: Four Days in Office)

Note: This is a full-time role and we do not offer C2C or C2H employment and are not able to sponsor visas for this position. 

Why Choose Acrisure Innovation?

Acrisure Innovation is a fast paced, AI-driven team building innovative software to disrupt the $6T+ insurance industry.  Our mission is to help the world share its risk more intelligently to power a more vibrant economy. To do this, we are transforming insurance distribution and underwriting into a science.

At the core of our operating model is our technology: we’re building a digital marketplace for risk and applying it at the center of Acrisure, a privately held company recognized as one of the world's top 10 insurance brokerages and the fastest growing insurance brokerage globally. By leveraging technology to push the boundaries of understanding and transferring risk, we are systematically converting data into predictions, insights, and choices, and we believe we can remove the constraints associated with scale, scope, and learning that have existed in the insurance industry for centuries.

Our culture is strong. We are a collaborative company of entrepreneurial, innovative, and talented people who believe in our future. We outthink and out work the competition. We look outside our walls and are energized by our fast-paced trajectory.

Our vision for the future is clear. We have limitless potential to achieve unprecedented success in the insurance industry. To achieve our opportunity, a best-in-class Team must support us.

This is an exciting opportunity to join this growing team and immediately make an impact to the overall success of the company. If you are interested in collaborating with good people who celebrate entrepreneurialism and work with commonality of purpose, Acrisure is the place for you.

The Role:

As the Marketing Analytics Manager, you will be responsible for building upon a best-in-class marketing analytics competency and owning the analytics roadmap for Acrisure’s marketing team. This role requires a unique blend of strategic vision and technical expertise to delve deeply into data insights. Serving as an individual contributor, you will develop models to optimize our return on investment and collaborate closely with the marketing team on test designs and analyses with the primary goal of increasing brand awareness. Additionally, you will be tasked with leading the stewardship of marketing data hygiene and developing impactful dashboards and actionable insights to support our marketing efforts. Your contributions will be instrumental in delivering data visualizations and critical insights that inform strategic marketing investment decisions, ultimately driving our company's growth.

Responsibilities:

• Partner closely with marketing leadership to define objectives and key performance indicators (KPIs) across the entire marketing funnel, spanning from brand awareness to conversion.
• Work with the marketing team on website A/B testing with the goal of increasing time on site and lowering bounce rate.
• Partner with other analytics teams within the organization to drive a single source of truth for KPIs while progressing the data quality forward with a focus on data democratization.
• Partner closely with the data engineering team to manage data collection, transformation, and storage practices.
• Proactively propose innovative approaches for leveraging marketing analytics to drive business outcomes, balancing immediate needs with long-term strategic objectives.
• Evaluate new opportunities, synthesize and translate findings, develop go-forward plans, and develop the tools to guide and monitor execution.
• Lead the creation of compelling data visualizations and interactive dashboards that effectively communicate the narrative of our marketing initiatives.
• Optimize reporting processes and implement automated alerts to swiftly identify and address potential issues and opportunities.

Skills and Qualifications:

• Bachelor's degree in a quantitative discipline, such as Mathematics, Economics, Computer Science, Statistics, or Engineering; advanced degree is a plus.
• 8+ years of experience in business analytics with 4+ years of analytics experience across media buying teams, preferably in a fast-paced and high-growth
• Experience defining a clear and innovative marketing analytics strategy with a robust roadmap and delivering against it.
• Excellent analytical and problem-solving skills with a keen attention to detail.
• Demonstrated success influencing senior level stakeholders on strategic direction based on recommendations backed by in-depth analysis.
• Strong expertise in data manipulation and analysis using SQL (Python and R experience are a plus); adept at constructing and optimizing advanced queries for complex data sets (BigQuery experience a plus).
• Technical expertise with respect to mining and modeling data with the ability to create views and tables or schedule queries for data democratization.
• Strong knowledge of Tableau or similar data visualization tools.
• Experience with media platforms such as Google Analytics, Heap, Facebook Ads Manager, Google Ads, etc.
• Experience with experimental design (A/B and multivariate tests) and statistical analysis to drive business decision making.
• Excellent communication skills and the ability to tailor the message to various audiences, both technical and non-technical.
• Acrisure is equally committed to supporting social issues. In 2021, the Company co-founded Evolution Advisors, a joint venture focused on providing greater access and more effectively distributing insurance products and financial services to minority-owned enterprises. In its home of Grand Rapids, Acrisure provided $15 million to create the Acrisure Center for Innovation in Children’s Health at Helen DeVos Children’s Hospital.

Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran or disability status.

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.

https://www.acrisure.com/acrisureacastaffprivacynotice/

About Formlabs? 

Do you want to change how the world creates?

At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA. Together, we’re helping everyone design, prototype, and manufacture faster than ever before.

We’re a team of hands-on builders, engineers, and innovators reinventing how the world makes physical things. If you’re ready to shape the future of fabrication, come build it with us.

Your Impact: 

As the Senior Growth Marketing Analyst, you will own the customer lifecycle, focusing on prospects, leads, purchase, onboarding,  engagement, retention, and satisfaction. You’ll design and execute strategies that inspire our customers to become repeat buyers and advocates of Formlabs’ cutting-edge 3D printing solutions. By leveraging data, insights, and creative marketing tactics, you’ll ensure that every customer interaction builds loyalty and maximizes lifetime value.

The Role:

• Develop and execute campaigns to drive customer engagement and purchases throughout the whole customer journey - from prospecting to loyal customer across web, email, and other channels.
• Design programs for key stages of the customer journey
• Develop content and resources that empower customers to maximize the value of their Formlabs products - segmenting by different customer types, geos, etc. as needed
• Track, measure, and report on retention and engagement metrics, identifying opportunities for improvement.
• Work closely with product, creative, support, and sales teams to bring new products to market, build campaigns, and ensure a seamless customer experience. and launches of new product
• Test and optimize campaigns through A/B testing, data analysis, and customer feedback.
• Drive large projects, requiring executive level engagement that materially impact Formlabs' revenue

What We’re Looking For:

• 8+ years in growth, customer, or lifecycle marketing as an analyst, preferably in a hardware technology company OR 1-4 years of consulting experience
• Strong analytical or technical skills  
• Strong ability to interpret data and translate insights into actionable marketing strategies.
• Exceptional written and verbal communication skills, with the ability to craft compelling marketing messages.
• A creative mindset with a passion for designing innovative customer campaigns.
• A deep understanding of customer needs and a passion for creating exceptional experiences.
• Strong bias for action and ability to execute quickly 
• Strong curiosity about our customer base, product, and technology 
• Experience with marketing email platforms (e.g., Marketo, Klaviyo), CRM systems (e.g., Salesforce), analytics tools (e.g., Google Analytics, BigQuery), ecommerce platforms (e.g., Shopify)
• Experience with AEO/SEO and technical optimization of website (including light web development)
• Experience with CRO (Conversion rate optimization) in B2B setting

Why Join Us?

• Be part of an innovative company at the forefront of the 3D printing industry.
• Collaborate with a team of passionate, driven professionals in a fast-paced environment.
• Enjoy a culture that values creativity, learning, and delivering excellence.

Our Benefits & Perks:

• Robust equity program to build future wealth through RSUs
• Comprehensive healthcare coverage (Medical, Dental, Vision)
• 401K matching and access to financial advisors
• Generous paid Parental Leave (up to 16 weeks)
• Tenure-based paid Sabbatical Leave (up to 6 weeks)
• Flexible Out of Office Plan – Take time when you need it
• Ample on-site parking & pre-tax commuter benefits
• Healthy on-site lunches, snacks, beverages, & treats
• Regular sponsored professional development opportunities
• Many opt-in culture events across our diverse community
• And of course… unlimited 3D prints

We are an equal opportunity employer and value diversity at our company.  We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  

Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.

Location: Remote (US or Canada)
Type: US Applicants - Full-Time; Canadian Applicants - Independent Contractor

About Us

We’re scaling rapidly and have a growing pipeline of opportunities that demand exceptional talent across disciplines. Our mission is to bring on individuals, from creative producers to technical experts to entrepreneurial leaders, who can help us realize this next chapter of growth.

We are a company of doers. Leaders roll up their sleeves, teams work flat, and everyone contributes to what ships. Titles don’t insulate us from feedback or basics. We invite critique, learn quickly, and keep raising the bar. The best ideas win here, no matter where they come from, because clients trust us to deliver the strongest outcomes every time.

Our clients’ missions, products, and bottom lines are sacred. We immerse ourselves in their world, becoming stewards of their goals and partners in solving big problems. Every product, strategy, or asset we create must be both beautiful and functional; practical, usable, and designed for real-world impact.

Humans are our most valuable resource, and we only grow by hiring people who push us forward. Across strategy, engineering, design, data, and operations, we seek out teammates who raise the bar and make us better. Always hire up, never down.

We partner with organizations of all sizes to explore, design, and implement AI strategies that are secure, scalable, and human-centered. We believe AI should amplify human potential, not replace it and we build with that conviction in every engagement. From advisory and tooling to implementation and education, we meet clients where they are at and help them integrate AI in ways that align with their mission and values. Our goal is to empower teams to work smarter, move faster, and unlock new possibilities through thoughtful, responsible innovation.

And through it all, we lead with purpose, love, and adventure. We do meaningful work with people we care about, and we make the ride an adventure worth taking. Because at Human Agency, who we are and how we work are one and the same.

About the role

We’re hiring a Product Lead to join our team and embed directly inside one of our client organizations — a leader in design-build. This role is for a hands-on product builder who thrives on embedding with teams, understanding their workflows, and delivering AI-powered software that drives real value. 

This is not a “strategy-only” role. You’ll spend your time with users, engineers, and executives alike — uncovering needs, setting priorities, and getting solutions shipped. You’ll bring modern product practices into a complex, real-world industry, while raising the bar for excellence in how software gets built.

What you’ll do

Discovery & Prioritization

• Embed with client teams to observe workflows, run discovery, and translate insights into actionable software requirements.
  
  
• Develop and apply structured prioritization methods (balancing user value, business outcomes, and technical feasibility) to guide trade-offs.
  
  
• Keep teams focused on the highest-leverage opportunities, not just the loudest requests.
  
  

Delivery & Execution

• Scope projects with realistic estimates and clear milestones that deliver value early and often.
  
  
• Know how to ship a prototype, gain feedback, iterate to value, and release production-grade solutions.
  
  
• Lead small pods of engineers and operators to ship high-quality, on-time solutions.
  
  
• Facilitate leadership updates and reporting, ensuring execs are aligned and confident in progress.
  
  
• Above all, be able to roll up your sleeves to solve the problem in a way that advances us and the organization.
  
  

AI & Technical Fluency

• Work directly with APIs, data pipelines, and AI models to shape and validate solutions.
  
  
• Partner with engineers to design and ship AI-driven tools that fit seamlessly into existing workflows.
  
  
• Establish best practices for evaluating tools — weighing accuracy, usability, and long-term fit.
  
  
• Stay current on AI capabilities and help translate them into practical applications inside the client’s environment.
  
  

Culture & Excellence

• Raise the bar for product craft, from clear scopes to clean communication and transparent evaluations that anyone can quickly understand.
  
  
• Codify lessons into playbooks so the client builds lasting product capability.
  
  
• Build a culture of excellence: sharing wins, measuring outcomes, celebrating progress, and owning areas of improvement.
  
  

Minimum qualifications

• 8+ years of product management experience, ideally building tools for complex workflows or mission-critical environments.
  
  
• Proven ability to balance discovery and delivery — finding the right problems and shipping solutions that stick.
  
  
• Experience leading small engineering teams or pods with high accountability.
  
  
• Consulting mindset: able to embed inside client organizations, guide practices, and earn trust quickly.
  
  
• Excellent communicator who can flex for end users, engineers, and executives.
  
  
• Comfortable working with APIs and data pipelines — able to shape requirements, validate inputs, and build against structured data.
  
  

• Experience with modern data platforms, ideally Snowflake (or equivalent warehouses like BigQuery, Redshift).
  
  
• Able to make smart build choices with AI — knowing when to call APIs, when to use custom GPTs, and how to combine them into solutions that actually work for teams.
  
  
• Operates confidently in cloud environments, especially Microsoft Azure and AWS ecosystems.
  
  
• Bonus: familiarity with enterprise integrations (e.g. Tableau) to connect insights into user workflows.
  
  
• Above all, be someone that people admire, because you’re having fun doing great work.
  
  

Why this role is different

Most product roles optimize features in a SaaS app. This one is about embedding with real teams across architecture, engineering, and construction, understanding how they work, and building AI-powered tools that change how projects get designed and delivered in the real world. You’ll see your work land quickly, and you’ll set the playbook for how we approach product for years to come. 

Equal Opportunity Commitment

Human Agency is an Equal Opportunity Employer. We value diverse backgrounds and strive to build an inclusive culture where everyone feels welcomed and empowered.

Marketing Analytics Manager– Acrisure Awareness and Growth Marketing Team

Boston, MA (Hybrid: Four Days in Office)

Note: This is a full-time role and we do not offer C2C or C2H employment and are not able to sponsor visas for this position. 

Why Choose Acrisure Innovation?

Acrisure Innovation is a fast paced, AI-driven team building innovative software to disrupt the $6T+ insurance industry.  Our mission is to help the world share its risk more intelligently to power a more vibrant economy. To do this, we are transforming insurance distribution and underwriting into a science.

At the core of our operating model is our technology: we’re building a digital marketplace for risk and applying it at the center of Acrisure, a privately held company recognized as one of the world's top 10 insurance brokerages and the fastest growing insurance brokerage globally. By leveraging technology to push the boundaries of understanding and transferring risk, we are systematically converting data into predictions, insights, and choices, and we believe we can remove the constraints associated with scale, scope, and learning that have existed in the insurance industry for centuries.

Our culture is strong. We are a collaborative company of entrepreneurial, innovative, and talented people who believe in our future. We outthink and out work the competition. We look outside our walls and are energized by our fast-paced trajectory.

Our vision for the future is clear. We have limitless potential to achieve unprecedented success in the insurance industry. To achieve our opportunity, a best-in-class Team must support us.

This is an exciting opportunity to join this growing team and immediately make an impact to the overall success of the company. If you are interested in collaborating with good people who celebrate entrepreneurialism and work with commonality of purpose, Acrisure is the place for you.

The Role:

As the Marketing Analytics Manager, you will be responsible for building upon a best-in-class marketing analytics competency and owning the analytics roadmap for Acrisure’s marketing team. This role requires a unique blend of strategic vision and technical expertise to delve deeply into data insights. Serving as an individual contributor, you will develop models to optimize our return on investment and collaborate closely with the marketing team on test designs and analyses with the primary goal of increasing brand awareness. Additionally, you will be tasked with leading the stewardship of marketing data hygiene and developing impactful dashboards and actionable insights to support our marketing efforts. Your contributions will be instrumental in delivering data visualizations and critical insights that inform strategic marketing investment decisions, ultimately driving our company's growth.

Responsibilities:

• Partner closely with marketing leadership to define objectives and key performance indicators (KPIs) across the entire marketing funnel, spanning from brand awareness to conversion.
• Work with the marketing team on website A/B testing with the goal of increasing time on site and lowering bounce rate.
• Partner with other analytics teams within the organization to drive a single source of truth for KPIs while progressing the data quality forward with a focus on data democratization.
• Partner closely with the data engineering team to manage data collection, transformation, and storage practices.
• Proactively propose innovative approaches for leveraging marketing analytics to drive business outcomes, balancing immediate needs with long-term strategic objectives.
• Evaluate new opportunities, synthesize and translate findings, develop go-forward plans, and develop the tools to guide and monitor execution.
• Lead the creation of compelling data visualizations and interactive dashboards that effectively communicate the narrative of our marketing initiatives.
• Optimize reporting processes and implement automated alerts to swiftly identify and address potential issues and opportunities.

Skills and Qualifications:

• Bachelor's degree in a quantitative discipline, such as Mathematics, Economics, Computer Science, Statistics, or Engineering; advanced degree is a plus.
• 8+ years of experience in business analytics with 4+ years of analytics experience across media buying teams, preferably in a fast-paced and high-growth
• Experience defining a clear and innovative marketing analytics strategy with a robust roadmap and delivering against it.
• Excellent analytical and problem-solving skills with a keen attention to detail.
• Demonstrated success influencing senior level stakeholders on strategic direction based on recommendations backed by in-depth analysis.
• Strong expertise in data manipulation and analysis using SQL (Python and R experience are a plus); adept at constructing and optimizing advanced queries for complex data sets (BigQuery experience a plus).
• Technical expertise with respect to mining and modeling data with the ability to create views and tables or schedule queries for data democratization.
• Strong knowledge of Tableau or similar data visualization tools.
• Experience with media platforms such as Google Analytics, Heap, Facebook Ads Manager, Google Ads, etc.
• Experience with experimental design (A/B and multivariate tests) and statistical analysis to drive business decision making.
• Excellent communication skills and the ability to tailor the message to various audiences, both technical and non-technical.

Acrisure is equally committed to supporting social issues. In 2021, the Company co-founded Evolution Advisors, a joint venture focused on providing greater access and more effectively distributing insurance products and financial services to minority-owned enterprises. In its home of Grand Rapids, Acrisure provided $15 million to create the Acrisure Center for Innovation in Children’s Health at Helen DeVos Children’s Hospital.

Salary Range: $140,000 - $160,000

Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.

https://www.acrisure.com/acrisureacastaffprivacynotice/

#LI-onsite

#BI-onsite