Location: 5690 Industrial Parkway, San Bernardino, CA 92407

Role Description: 

The Onsite Merchant Support Specialist helps to monitor and complete inventory control related activities for all ShipBob merchants at our partner fulfillment centers. As the sole ShipBob representative onsite, they partner directly with leadership and associates to resolve any merchant concerns or requests. At ShipBob, it is imperative to provide a great merchant experience while supporting our fulfillment center partners and developing scalable operations. This role reports to the Manager, SFN Quality. The backup for this role is the Manager, SFN Quality. 

What you’ll do: 

• Run daily cycle counting and inventory control processes according to written SOP’s utilizing partner resources.  
• Investigate inventory discrepancies reported by the Merchant Support team and report significant discrepancies to the OSS Area Manager and the Operations Manager onsite. 
• Perform physical location checks to ensure quality and reconcile inventory variances within a 24-hour SLA. 
• Determine root cause of inventory adjustments and lead efforts to correct. 
• Perform audits or other actions requested by merchants within the site. 
• Respond and resolve merchant facing requests via ticketing system around inventory related issues within 2-hour SLA. 
• Vocalize concerns around inventory practices to OSS Area Manager and Operations Manager helping to identify areas of opportunity in day-to-day processes. 
• Communicate updates and relay important operational information about merchants directly to OSS Area Manager. 
• Present weekly performance reports during business review with leaders from partner fulfillment center. 
• Comply with all food safety and compliance policies and regulations. 
• This role includes responsibility for ensuring products are handled, stored, and distributed in a manner that maintains their safety, quality, and legality. Team members are expected to follow all standard operating procedures, report any concerns related to product condition or integrity, support traceability through accurate record-keeping, and contribute to a culture of continuous improvement and product safety awareness.   
• Other duties/responsibilities as necessary. 

What you’ll bring to the table: 

• 2+ years of experience with ICQA processes in a 3PL or warehousing environment. 
• Proficiency with Warehouse Management System software. 
• Experience using an RF Scanner preferred. 
• Demonstrated ability to work independently without direct supervision on-site. 
• Possesses effective written and verbal communication skills; displays reading comprehension skills. Experience communicating directly with customers or vendors preferred. 
• Excellent time-management and prioritization skills. 
• Excellent attention to detail. 
• Strong interpersonal skills, ability to maintain a professional demeanor and build rapport with team members. 
• Comfortable in a fast-paced and highly adaptive environment. 
• Ability to lift 50 lbs. without any health limitations. 
• Able to stand and walk continuously during and up to an 8-10hr shift or more based on business needs.  
• Able to bend, stoop, reach above, and push/pull frequently. 

Perks & Benefits: 

• Medical, Dental, Vision & Basic Life Insurance 
• Paid Maternity/Parental Leave Program 
• Paid Holidays & Flexible Time Off Program 
• Paid Sick Leave  
• Wellness Days (1 day/quarter) 
• 401K Match  
• Comprehensive Benefits Package >>> https://www.shipbob.com/careers/ 
• See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) 

ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach.  We are targeting a base salary of up to $50,000 for this role.  In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company’s policies. 

POSITION SUMMARY: The Engine Service Tech 2 - Truck Shop troubleshoots mechanical problems in Caterpillar and allied products. With minimal supervision, the Engine Service Technician 2 - Truck Shop performs duties as assigned by management in the repair, maintenance and/or rebuilding of equipment in the service shop or field, in a safe, efficient and capable manner in the least amount of labor hours necessary and without re-work. Besides performing mechanical repair as directed, the Engine Service Technician 2 - Truck Shop also estimates work orders and prepares written quotes for submission to the Lead Person and/or Service Supervisor.

ESSENTIAL FUNCTIONS:

1. Troubleshoots all Caterpillar and related systems.
2. Uses all test and diagnostic equipment available to make adjustments to truck engines and systems.
3. Makes warranty recommendations.
4. Performs minor welding, fabrication, plumbing alignment and D.C. electric repairs.
5. Guides/supervises lower-level technicians in the repairs of trucks, Caterpillar and allied engines.
6. Performs other duties as assigned by the supervisor.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1. Must have a valid Class C Driver’s License with a clean driving record.
2. Must have a valid California Class “B” driver’s license, if assigned vehicle requires.
3. Three to seven (3 to 7) years of experience in the repair of on-highway trucks and buses.
4. Expertise in all phases of on-highway truck service operation.
5. Full and positive knowledge of the Caterpillar product line and allied products.
6. Must have a high school diploma or equivalent, or can provide verification of all formal classroom study or hands on experience related to equipment repairs.
7. Furnish all hand tools required to repair, test and diagnose hydraulic, air, power train, electrical, and electronic systems on all makes of trucks and Caterpillar engines.
   • NOTE: Some high dollar value tooling is supplied by Hawthorne Machinery Co.

PHYSICAL DEMANDS:

1. Walking and moving about on foot often through uneven terrain.
2. Hands/arms operating equipment, hand and power tools.
3. Handling: Works with hands.
4. Lifting: Raises or lowers miscellaneous equipment parts and tools. Lifts up to 50 lbs. with frequent exertion
5. Reaching: Extends hands and arms in any direction.
6. Stooping: Bends body downward and forward by bending at knees or waist.
7. Standing: Remains in standing position if required for certain repair or maintenance work.
8. Climbing: In and out of equipment.
9. Vision: Reads work tickets, parts and service books and operates heavy equipment.
10. Talking: Communicates via telecommunications and in person.
11. Hearing: Hears well enough to discern mechanical problems for safety in and around shop and construction sites and to receive communication via telecommunications and in person.
12. Sitting: Sits in equipment and vehicles.
13. Lying: Lies in prone position under vehicles and equipment. 

ENVIRONMENTAL:          

1. Noise: Works in conditions with constant or intermittent noise.
2. Temp/Weather: Works outside and in shop with variations of temperature and weather.
3. Exposure: Subject to foul odors, fumes, and harsh substances.

 Here’s what we Offer…

• Competitive Compensation
  • Possible tool stipend
  • Possible sponsored certifications
  • Possible sign-on bonus
  • Possible relocation benefits
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical Video Appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation $38.00 - $50.00 per hour

About Pair Team

At Pair Team, we're an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care - clinical, behavioral, and social - by partnering with organizations deeply connected to the communities we serve. 

We’re building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high-impact care. At Pair Team, we leverage AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support.

Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high-need patients.

We’re one of the largest Enhanced Care Management providers in California and are on track to build the nation’s largest clinically integrated network supporting high-need patients.  Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions.

At Pair Team, were not just delivering care - we're building the future of more equitable, community-driven healthcare.

Our Values

• Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.
• Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.
• Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo.
• Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent.
• Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others.

In the News

• Forbes: For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most
• TechCrunch: Building for Medicaid’s regulatory moment with Neil Batlivala from Pair Team
• Axios: Pair Team collects $9M for Medicaid-based care

About the Opportunity

Pair Team is building a team of deeply passionate individuals ready to change primary care operations for those who need it most.  We are looking for a highly motivated full-time Lead Care Manager who is willing to think creatively and empathically to help our team change the way people access healthcare. 

We seek a full-time Lead Care Manager to play a critical role in our whole-person, interdisciplinary care model, responsible for directly outreaching and engaging with individuals living with Serious Mental Illness/ Substance Use Disorder, experiencing homelessness, and/or those who have high medical needs. We believe in the power of trust and relationships to successfully engage those who may have never received the kind of whole-health care that Pair Team can provide.

This position primarily allows for remote work; however, it includes 2-3 times a month on-site visits in the community alongside a fellow PairMate. You can expect to engage in these in-person activities 2-3 times per month, close to your city, while the majority of your duties, approximately 90%, will be performed from your home

What You’ll Do

• Maintain ongoing caseload of individuals through the utilization of evidence based approaches to promote engagement and achievement of health goals
• Use relationship-based strategies to support members with social support navigation, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system
• Conducts periodic telephonic and SMS outreach to ensure timely follow-up to members 
• Work with member to identify health/wellness goals and incorporate goals into Health Action Plan/Shared Care Plan
• Supports nurse care manager, behavioral health care manager, nurse practitioner and Community Engagement Specialist  with delegated tasks
• Collaborates on care issues with Enhanced Care Management team by participating in systematic case reviews and consulting with nurse care manager, behavioral health care manager, and nurse practitioner before taking clinical actions
• Consistently meet monthly encounter metrics to ensure compliance with health plan regulations 
• Identify and break down barriers ensuring individuals’ continuation with the program
• Assists individuals in securing connection to community supports by scheduling appointments, managing referrals, and ensuring timely follow-ups
• Coordinate physical care management appointments through collaboration with external and internal providers
• Utilize external and internal online platforms to collaborate with team members and carry out daily tasks

What You’ll Need

• 1+ years of general work experience (Case Management preferred)
• You are physically located in California
  • Field Ops requires you to maintain reliable transportation for engagement at clinic, community based organization, and health system partner locations
  • Virtual Ops requires a quiet, HIPAA compliant and internet connected space
• Bilingual – English/Spanish 
• Strong understanding of cultural fluency
• High degree of empathy 
• Ability to work collaboratively in a multidisciplinary team
• An eye for optimization
• Organizational skills
• Ability to remain patient when faced with adversity 
• Strong technical skills and comfort with technology innovation, past experience with CRM databases, basic Excel, Word, email, and video conferencing
• A valid driver’s license and auto liability insurance

Preferred Qualifications: 

• Demonstrated professional or personal lived experience working closely with individuals experiencing complex chronic needs, homelessness, or Severe Mental Illness/Substance Use Disorder 
• 2+ years of case management experience
• Experience with motivational interviewing
• Knowledge of medical terminology
• Zest for problem solving, seeking answers, and thinking outside the box
• Detail-oriented and organized self-starter who is a rockstar multitasker
• Reliable and comfortable in an ever-changing environment

Because We Value You

• Salary: $22-$25/hour
• Comprehensive health, vision & dental insurance
• 401k
• Monthly $100 work from home expense stipend for your WFH days
• Gas reimbursements for your on-site engagement days
• Flexible vacation policy -- take the time you need to recharge!
• We provide all of the equipment needed for the role
• Opportunity for rapid career progression with plenty of room for personal growth!

POSITION SUMMARY:

Without supervision, will perform duties as assigned by management in the repair, maintenance and/or rebuilding of equipment in the service shop or field, in a safe, efficient and capable manner in the least amount of labor hours necessary and without re-work. As directed this position will entail, estimating work orders and preparing written quotes for submission to the Lead Person or Service Supervisor. Will troubleshoot mechanical problems in Caterpillar and other products.

ESSENTIAL FUNCTIONS:

1. Troubleshoots mechanical issues in Caterpillar and other manufacturer’s products.
2. Makes warranty recommendations and prepare reports when performing warranty service jobs.
3. Reconditions or overhauls major components to manufacturer’s specifications.
4. May assist other team members with creating parts lists for projects or overhauls.
5. Recommends action to correct the failure or problem.
6. Adheres strictly to HPS safety, housekeeping, credit and other rules, policies and procedures.
7. Maintains a favorable business relationship with customers, suppliers and personnel from other HPS departments.
8. Takes scheduled fluid samples and performs fluid maintenance.
9. Uses all test and diagnostic equipment to diagnoses system and component failures and make adjustments to engines and systems.
10. Performs equipment condition reporting.
11. Informs management and other team members of pertinent information such as procedures, policies, changes which is received from other employees, customers or factory reps if deemed appropriate.
12. Analyzes all Caterpillar and related Power Generation equipment systems and components for proper operation in arrangement application based on theory of design.
13. Demonstrates proficiency in reading technical data and schematic drawings.
14. Supports other departments within the Power Systems Division with various projects ranging from preventative maintenance to overhauls.
15. Conducts customer training in proper use of engine or generator equipment.
16. Performs mounting system and alignment checks and adjustments.
17. Sets up and records vibration data for analysis, be able to review data and make corrective actions.
18. Perform plumbing, generator alignment and D.C. electric repairs.
19. Guide/mentor/train technicians with less expertise in the repairs of Caterpillar machines and systems.
20. Completes training classes as directed and obtains passing grades in all.
21. Adhere to timekeeping policies and procedures
22. Adhere to secure reporting policies and procedures
23. Other Duties as assigned.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1. Must have a valid California Class C Driver’s License and a clean driving record.
2. Minimum or equivalent of ten (10) years experience in the repair or maintenance of Industrial / Electrical Power Generation/ Marine power generation equipment
3. Expertise in all phases of Caterpillar service operation.
4. Full and positive knowledge of the Caterpillar product line.
5. High school graduate or equivalent (i.e. G.E.D) or can provide verification of formal classroom study or hands on experience related to related equipment repairs.
6. Furnish all hand tools required to repair, test and diagnose hydraulic, air, power train, electrical, and electronic systems on Caterpillar equipment.

NOTE:  Some high dollar value tooling is supplied by Hawthorne Machinery Co.

PHYSICAL DEMANDS:

1. Mobility: Ability to walk and move about on foot often through uneven terrain.
2. Hands/arms operating equipment, hand and power tools.
3. Handling: Works with hands.
4. Lifting: Raises or lowers miscellaneous equipment parts and tools. May lift up to 50 lbs. with frequent exertion.
5. Reaching: Extends hands and arms in any direction.
6. Stooping: Bends body downward and forward by bending at knees or waist.
7. Standing: Remains in standing position if required for certain repair or maintenance work.
8. Climbing: In and out of equipment.
9. Vision: Reads work tickets, parts and service books and operate generator/industrial engine equipment.
10. Talking: Communicates via telecommunications and in person.
11. Hearing: Hears well enough to discern mechanical problems for safety in and around shop and construction sites and to receive communication via telecommunications and in person.
12. Sitting: Sits in equipment and vehicles.
13. Lying: Lies in prone position under vehicles and equipment.

ENVIRONMENTAL:         

1. Noise: Works in conditions with constant or intermittent noise.
2. Temperatures/Weather: Works outside and in shop with variations of temperature and weather.

1. Exposure: Foul odors, fumes and harsh substances.

HERE’S WHAT WE OFFER…

• Competitive Compensation
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical Video Appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation $48.00 - $52.00 per hour

POSITION SUMMARY: 

With very little or no supervision, will perform duties as assigned by management in the repair, maintenance and/or rebuilding of equipment in the service shop or field, in a safe, efficient and capable manner in the least amount of labor hours necessary, and without re-work. This position requires work to be completed within 110% of any Flat Rate times that are established as targets.

ESSENTIAL FUNCTIONS:

1. Analyze and diagnose equipment malfunctions.
2. Remove and install parts, disassemble, and assemble components, and test and adjust assemblies with minimal supervision.
3. Perform Caterpillar updates as directed by Caterpillar, Inc.
4. Analyze all Caterpillar and allied product equipment systems and components for proper operation based on theory of design.

1. Perform new and used equipment start-up for delivery to end-user.

1. Effectively communicate with peers, leads and other staff members.
2. Organize a job in a logical and economical sequence.
3. Utilize Cat Interact and ServiceLink (computer programs) and other online tools as required.
4. Enter labor time daily (ServiceLink).
5. Perform assigned work within the communicated time quoted/flat rated.
6. Conduct customer training in proper use of Caterpillar and other equipment as needed.
7. Complete assigned jobs to meet flat rate times with minimal to no rework.
8. Write service reports that accurately document diagnosis and repairs performed on a daily basis.
9. Attend toolbox meetings as required.
10. Adhere to all company policies.
11. Follow contamination control and OSHA/MSHA rules and regulations.
12. Guide/mentor/train technicians with less expertise in the repairs of Caterpillar machines and systems.
13. Perform other duties as assigned.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1. High school diploma or equivalent provide verification of all formal classroom study or hands on experience related to heavy equipment repairs.   
2. Prefer to have one of the following.
   1. Minimum (10) years of experience in the repair of Caterpillar or other heavy equipment products.
   2. Successful completion of Level Two Technician program
   3. Knowledge of basic hand tools, air tools, precision measuring tools and instruments, laptops, diagnostic software and cranes/rigging equipment.
3. Expert working knowledge of hydraulics and powertrains.
4. Proficient in the repairs of electrical and electronic systems.
5. Ability to provide accurate information to lead/supervisor for quoting.
6. Adapts to changes in the work environment;
   1. Manages competing demands;
   2. Changes approach or method to best fit the situation;
   3. Deals with frequent change, delays, or unexpected events in a professional manner.
7. Must be able to obtain a passing score for the crane qualification test performed by a qualified Hawthorne trainer for this position.
8. Ability to work unsupervised efficiently and be part of a team environment.
9. Must be able to pass the Lock Out / Tag Out & Forklift certification class provided by a qualified Hawthorne trainer for this position.
10. Perform the position with pride in professionalism while following Hawthorne’s code of conduct.
11. Possess basic computer knowledge and ability to use service software required in position.
12. Must have valid California Driver’s License with a clean record.

Shop Requirements: Valid California Class “C” driver’s license.

Field Requirements: Valid California Class “B” driver’s license, if assigned vehicle is required.

1. Furnish all hand tools required to repair, test and diagnose hydraulic, air, power train, electrical and electronic systems on Caterpillar equipment.

NOTE: Some high dollar value tooling is supplied by Hawthorne.

1. Contribute to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

PHYSICAL DEMANDS:

1. Walking and moving about on foot often through uneven terrain.
2. Hands/arms operating equipment, hand and power tools.
3. Lifting: Up to 50 lbs. daily, frequent exertion.
4. Raises or lowers miscellaneous equipment parts and tools.
5. Handling: Works with hands.
6. Reaching: Extends hands and arms in any direction.
7. Standing: Remains in standing position if required for certain repair or maintenance work.
8. Climbing: In and out of equipment.
9. Vision: Reads work tickets, parts and service books and operates heavy equipment.
10. Talking: Communicates via telecommunications and in person.
11. Sitting: Sits in equipment and in vehicles.
12. Stooping: Bends body downward and forward by bending at knees or waist.
13. Hearing: Hears well enough to discern mechanical problems for safety in and around shop and construction sites and to receive communication via telecommunications and in person.     
14. Laying: Lies in prone position under vehicles and equipment. 

ENVIRONMENTAL:          

Noise: Works in conditions with constant or intermittent noise.

Temperatures/Weather: Works in a warehouse and outside with variations of temperature and weather.

Exposure: Foul odors, fumes and harsh substances.

HERE’S WHAT WE OFFER…

• Competitive Compensation
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical Video Appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation $45 - $60 per hour