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Tellius enables organizations to get faster insights and act upon cloud-scale enterprise data using AI-powered automation. Any user can ask any question across billions of records via a ChatGPT-like interface, understand “why” metrics change via AI insights that surface hidden key drivers and trends, and leverage agentic flows to perform complex multipart analysis easily — in a self-service manner. Unlike traditional BI tools, Tellius excels at ad hoc analysis, deep dives, and business-friendly advanced analytics.
We're looking for an AI-Native Product Manager to own one or more of our core agentic analytics product areas. This is not a traditional PM role where you write specs and hand them off. This is a role where you'll be deeply in the product, using AI tools daily, making autonomous calls, and shipping continuously.
You'll own the full lifecycle — from understanding why a pharma brand manager can't trust an AI insight, to defining the product, to shipping it, to measuring whether it actually changed a decision.
You'll work across one or more of Tellius's core product pillars:
You won't own all of these simultaneously. You'll own the ones that match your experience and where you can drive the most impact. But you'll need to understand how they all connect — because Tellius is a platform, and the product decisions in one area affect all the others.
This isn't a role where "AI" is a buzzword in the job title. We mean it operationally:
You will use AI tools to do your job. Prototyping, research synthesis, competitive analysis, spec drafting, data exploration — all of it. If you're not reaching for an AI tool first, you're working the wrong way here.
You will build AI products. The products you ship involve autonomous agents making decisions, surfacing insights, and taking actions. You need to understand — at a working level — how LLMs reason, where they fail, how to design for uncertainty, and how to build trust into AI-driven workflows.
You will think in systems. Agentic analytics isn't a single feature. It's a web of interconnected capabilities: memory, semantic layers, reasoning chains, action workflows, and governance. Your job is to make these systems work together coherently for real enterprise users.
Understand the user deeply. Talk to pharma commercial managers, CPG RevOps teams, and finance analysts. Understand their workflows, their trust requirements, and their relationship with data. Don't rely on secondhand intel — be in the room (or on the call).
Define and ship product. Write lightweight specs (not 20-page PRDs). Work with engineers to understand technical constraints and possibilities. Make trade-off calls. Ship. Measure. Iterate.
Use AI to move faster—prototype with AI tools. Synthesize research with AI. Draft specs with AI. Explore data with AI. If you're doing something manually that AI could do, stop and fix that first.
Think about the platform. Every feature you build connects to the broader Tellius platform. A decision about how Kaiya surfaces insights affects how Apps renders them, which affects how the Browser Extension presents them. Think in systems.
Drive outcomes, not features. Your success metric isn't "shipped 12 features this quarter." It's "influenced 50 enterprise decisions" or "reduced time-to-insight from 20 hours to 30 minutes." We measure value by what changes in the real world, not what ships in the product.
Own trust and governance. Enterprise users — especially those in the pharmaceutical and financial industries — need to trust AI outputs. You'll think about explainability, audit trails, data lineage, and confidence communication as core product requirements, not afterthoughts.
Culture: We're an AI-first, outcome-focused, and lean organization. We don't do unnecessary meetings. We do write things down. We move fast and iterate. We trust each other to make calls. And we care deeply about building products that enterprise users actually trust.
Learning budget for courses, conferences, and tools
We don't want a cover letter. We want to see how you think.
Send us:
That's it. Keep it short. We'll know if you're the right fit.
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Apply to Tellius
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Location: Bangalore (IN), Picarro Technologies Pvt. Ltd.
Job Term: Full-Time
We’re seeking a Customer and Technical Support Specialist to join our Customer and Technical Support Organization in India to provide world-class support for our gas analyzers in applications from scientific research to hazardous gas monitoring. We need you to join us in our office in Bangalore. In this role, you’ll collaborate closely with cross-functional teams to improve the overall customer experience.
Responsibilities:
- Troubleshooting and Problem Solving
Diagnosing and resolving complex technical issues related to hardware, software, products and systems.
- Customer Communication
Maintaining clear and effective communication with customers throughout the support process.
- Documentation
Document your work in CRM and work collaboratively with the team
- Collaboration
Working closely with other teams, such as sales, product marketing to address complex issues and improve the overall customer experience.
Qualifications:
- Bachelor’s degree or equivalent experience required in an Engineering or Science field.
- Experience in a direct customer facing role.
- A strong commitment to providing excellent customer service and ensuring customer satisfaction.
- Excellent Communication Skills.
- Familiarity in working with a CRM system is a plus.
- Commercial awareness.
- Fluent in English, any other language is a plus.
- Versatility, flexibility and a willingness to work within constantly changing priorities with enthusiasm.
- Self-starter that can resourcefully work independently, make necessary decisions and follow through with action plans.
- Strong Problem-solving, analytical and organization skills.
- Hardware and Software troubleshooting.
- Capacity to quickly learn complex technology behind Picarro products.
- Microsoft Office and Windows knowledge, Linux knowledge.
Salary & Benefits:
Your base salary range will be determined based on the location, experience, qualification, skills, knowledge, level, and pay of employees in similar positions.
About Picarro:
We are the world's leader in timely, trusted, and actionable data using enhanced optical spectroscopy. Our solutions are used in a wide variety of applications, including natural gas leak detection, ethylene oxide emissions monitoring, semiconductor fabrication, pharmaceutical, petrochemical, atmospheric science, air quality, greenhouse gas measurements, food safety, hydrology, ecology, and more. Our software and hardware are designed and manufactured in Santa Clara, California and are used in over 90 countries worldwide based on over 65 patents related to cavity ring-down spectroscopy (CRDS) technology and are unparalleled in their precision, ease of use, and reliability.
At Picarro, we are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, gender identity, social orientation, or disability. Posted positions are not open to third-party recruiters/agencies, and unsolicited resume submissions will be considered free referrals.
At Picarro, we strive to ensure that all individuals, regardless of their abilities, have equal opportunities. If you are an individual with a disability and require reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, please contact Picarro, Inc. at disabilityassistance@picarro.com for assistance.
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Apply to Picarro, Inc
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