Who We Are: 

Headquartered in New York City, Take-Two Interactive Software, Inc. is a leading developer, publisher, and marketer of interactive entertainment for consumers around the globe. We develop and publish products principally through Rockstar Games, 2K, and Zynga. Our strategy is to create hit entertainment experiences, delivered on every platform relevant to our audience through a variety of sound business models. Our pillars - creativity, innovation, and efficiency - guide us as we strive to create the highest quality, most captivating experiences for our consumers. The Company’s common stock is publicly traded on NASDAQ under the symbol TTWO. For more corporate and product information please visit our website at http://www.take2games.com.

The Challenge

We are seeking a proactive and meticulous Investigations Analyst to join our Information Security team. In this pivotal role, you will conduct complex investigations into insider threats, game cheating, and other threat actor activities to keep our games and services secure. You will be responsible for identifying critical information gaps, maintaining refined threat profiles, and harnessing open-source intelligence. A key part of your mission will be to collect, preserve, and analyze digital evidence following industry best practices, while also creating automated monitors and detailed reports suitable for technical and executive audiences. You will build a culture of continuous improvement, helping to refine investigative playbooks and methodologies to adapt to emerging threats and attack techniques. This role is ideal for an established information security professional seeking to expand their horizons, who thrives on challenging investigative work, and can consistently enforce a high standard of precision and discipline in the defense against all threat actors.

What You’ll Take On:

• Conduct investigations of insider threats, game cheaters, and in-game harassment
• Provide investigative support to Legal, HR, IT and other Information Security teams
• Identify information sources and critical gaps
• Identify new opportunities for detection
• Maintain case files on potential threat actors
• Maintain and refine threat profiles and adapt to newly-identified threat model
• Create automated monitors, alerts, and dashboards in support of the investigations program
• Develop reports suitable for technical and executive audiences
• Propose and refine playbooks and standard operating procedures
• Stay current with emerging threats and attack techniques
• Refine manual investigation methodologies
• Automate repetitive investigation tasks
• Collect, preserve, and analyze digital evidence following industry best practices (NIST SP 800-61)
• Maintain chain of custody for all digital evidence
• Assist in responding to emergency situations like security incidents
• Provide investigative and record-keeping support to the DFIR team
• Identify and work to fill knowledge and skill gaps
• Maintain an Individual Development Plan with management
• Participate in tabletop exercises and simulations to enhance team readiness

What you Bring:

• 3+ years of hands-on experience in information security operations, digital forensics, threat intelligence, or incident response
• Experience with digital forensics tools such as EnCase, The Sluethkit, Magnet Forensics, etc
• Strong background in intelligence gathering, monitoring and reporting
• Experience conducting various types of investigations
• Experience with data warehouses such as DataBricks or Redshift
• Experience with relational databases such as Postgres or MySQL
• Experience automating processes with languages such as Python or Go
• Strong written and verbal communication skills
• Ability to present technical findings to non-technical stakehold
• Industry-standard certifications related to Forensic Investigations and threat intelligence (GCFA, GCFE, GCIH, GOSI, GCTI, eCIR, eCDFP or PORP) are a plus
• Experience with Business Intelligence, Cyber Threat Intelligence and Link analysis platforms (Tableau, OpenCTI, MISP, Maltego) are a plus

What we offer you:

• Great Company Culture. We pride ourselves as being one of the most creative and innovative places to work, creativity, innovation, efficiency, diversity and philanthropy are among the core tenets of our organization and are integral drivers of our continued success.
• Growth: As a global entertainment company, we pride ourselves on creating environments where employees are encouraged to be themselves, inquisitive, collaborative and to grow within and around the company.
• Work Hard, Enjoy Life. Our employees’ bond, blow-off steam, and flex some creative muscles – through corporate boot camp classes, company parties, our Office gaming spaces, game release events, monthly socials, and team challenges.
• Benefits. Benefits include, but are not limited to; Discretionary bonus, Provident fund contributions, 1+5 medical insurance + top up options and access to Practo online Doctor consultation App, Employee assistance program, 3X CTC Life Assurance, 3X CTC Personal accident insurance, childcare services, 20 days holiday + statutory holidays,
• Perks. Gym reimbursement up to INR1150 per month, wellbeing program with the chance to earn up to $93 per annum, charitable giving program, access to learning platforms, employee discount program’s plus free games and events!

Please be aware that Take-Two does not conduct job interviews or make job offers over third-party messaging apps such as Telegram, WhatsApp, or others. Take-Two also does not engage in any financial exchanges during the recruitment or onboarding process, and the Company will never ask a candidate for their personal or financial information over an app or other unofficial chat channel. Any attempt to do so may be the result of a scam or phishing exercise. Take-Two’s in-house recruitment team will only contact individuals through their official Company email addresses (i.e., via a take2games.com email domain). If you need to report an issue or otherwise have questions, please contact Careers@take2games.com.*

As an equal opportunity employer, Take-Two Interactive Software, Inc. (“Take-Two”) is committed to fostering and celebrating the diverse thoughts, cultures, and backgrounds of its talent, partners, and communities throughout its organization. Consistent with this commitment, Take-Two does not discriminate or retaliate against any employee or job applicant because of their race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, and genetic information (including family medical history), or on the basis of any other trait protected by applicable law. If you need to report a concern or have questions regarding Take-Two’s equal opportunity commitment, please contact Careers@take2games.com.

#LI-Hybrid

About Us

Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations.

Each AI agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work.

Built on a CX-native foundation, Observe.AI helps leading brands like DoorDash, Affordable Care, Signify Health, and Verida improve customer satisfaction, boost agent productivity, and deliver consistent, scalable performance across every customer interaction.

Why Join Us

At Observe.AI, you will report to the VP of Information Security and have the opportunity to design and implement cloud/infrastructure security from scratch. You will work with other security and infrastructure teams to create secure access, networks, defence-in-depth, IAM, and address vulnerabilities and misconfigurations across OS, Infrastructure, and cloud. You will work closely with security operations/incident response teams to provide technical leadership. You will also mentor other junior infrastructure security professionals.

What you’ll be doing

Infrastructure Security Leadership & Strategy

• Develop and document comprehensive security policies, reference architectures, design patterns, and the strategic roadmap for Infrastructure Security.
• Keep abreast of the latest network and infrastructure security trends and best practices.
• Collaborate with engineering, AWS and architecture teams to ensure all proposed designs meet both business objectives and stringent security requirements.
• Partner with stakeholders across the organization to integrate and stay updated on the latest infrastructure designs.

Technical Design & Architecture

• Provide technical leadership to infuse security into all infrastructure and network designs across AWS cloud, SaaS applications, and IT environments.
• Design and re-architect the AWS infrastructure to implement robust security measures, including network segmentation, deep packet inspection, firewalls, VPNs, and VPC configurations.
• Design and develop secure access and network solutions for production environments, owning the overall access management framework.
• Act as the security point of contact for Change Management, reviewing all new infrastructure designs
• Own all security components and implement them such as PAM, Access Analyzer, Identity center and RBAC, Guard Duty, WAF, PAM modules
• Design and architect integrations with security tools such as SIEM, Cloud workload protection tools
• Represent Infrastructure Security during regulatory and compliance audits (PCI, SOC, ISO, HITRUST, etc.).
• Work with corporate IT to implement and continuously review and improve network and security controls within the corporate environment.

What you’ll bring to the role

• 9+ Years of experience across Software engineering, network security, and AWS Security
• Proven track record as an experienced Infrastructure Security designer and implementing secure Cloud, networks, and corporate IT infrastructure
• Experience working at a SAAS product company
• Experience leading infrastructure security teams or security focussed SRE teams
• Robust understanding of Network designs and protocols, it is good to have CCNA and other network certifications
• Ability to multi-task and run multiple projects
• Being comfortable with working off times (security incidents cannot be planned)
• Ability to make process under ambiguous situations without clarity
• First-hand experience with major cloud providers, specifically AWS
• Experience in large-scale systems and N-tier architectures
• Excellent communication skills

Perks & Benefits

• Excellent medical insurance options and free online doctor consultations
• Yearly privilege and sick leaves as per Karnataka S&E Act
• Generous holidays (National and Festive) recognition and parental leave policies
• Learning & Development fund to support your continuous learning journey and professional development
• Fun events to build culture across the organization
• Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.)

Our Commitment to Inclusion and Belonging

Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.

If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.

About Us

Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations.

Each AI agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work.

Built on a CX-native foundation, Observe.AI helps leading brands like DoorDash, Affordable Care, Signify Health, and Verida improve customer satisfaction, boost agent productivity, and deliver consistent, scalable performance across every customer interaction.

Why Join Us

We’re looking for a hands on Facilities & Admin Manager to own the day-to-day operations of our workplace and administrative functions. This is an individual contributor role for someone who enjoys building great workplace experiences, thrives in a fast-paced environment, and can independently manage facilities, vendors, and travel operations.

If you love taking ownership, solving problems, and making things run smoothly behind the scenes - this role is for you.

What you’ll be doing

Facilities & Workplace Operations

• Own the daily operations of the office to ensure a seamless and productive workplace experience
• Serve as the primary point of contact with managed office partners (e.g., Indiqube) for facilities, infrastructure, and support
• Oversee housekeeping, security, maintenance, pantry services, and office supplies
• Ensure compliance with safety standards, workplace policies, and statutory requirements
• Manage office assets, inventory, and access systems

Vendor & Logistics Management

• Manage external vendors for maintenance, repairs, procurement, and services
• Support office expansions, seating allocation, and workspace planning
• Drive cost efficiency through smart vendor negotiations and contract management

Travel & Hospitality

• Manage domestic and international travel bookings including flights, hotels, and ground transport
• Coordinate executive travel plans and end-to-end itineraries
• Negotiate corporate hotel rates and manage travel partners
• Oversee guest visits, leadership visits, and all hospitality arrangements

Administrative Support

• Partner with leadership on facilities planning, budgeting, and forecasting
• Track and manage facilities and administrative expenses
• Ensure smooth onboarding logistics - workspace setup, access cards, and office readiness

What you bring to the role

• 8+ years of experience in Facilities, Administration, or Workplace Management, ideally in a startup or SaaS environment
• Hands-on experience working with managed office providers such as Indiqube, WeWork, or similar
• Strong vendor management and negotiation skills
• Experience managing travel coordination and logistics
• Highly organized, detail-oriented, and execution-focused
• Comfortable working independently in a fast-growing, dynamic setup

Perks & Benefits

• Excellent medical insurance options and free online doctor consultations
• Yearly privilege and sick leaves as per Karnataka S&E Act
• Generous holidays (National and Festive) recognition and parental leave policies
• Learning & Development fund to support your continuous learning journey and professional development
• Fun events to build culture across the organization
• Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.)

Our Commitment to Inclusion and Belonging

Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.

If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai. 

 Who We Are: 

Headquartered in New York City, Take-Two Interactive Software, Inc. is a leading developer, publisher, and marketer of interactive entertainment for consumers around the globe. We develop and publish products principally through Rockstar Games, 2K, and Zynga. Our strategy is to create hit entertainment experiences, delivered on every platform relevant to our audience through a variety of sound business models. Our pillars - creativity, innovation, and efficiency - guide us as we strive to create the highest quality, most captivating experiences for our consumers. The Company’s common stock is publicly traded on NASDAQ under the symbol TTWO. For more corporate and product information please visit our website at http://www.take2games.com.

The Challenge :

The Employee Relations Specialist will conduct investigations into workplace concerns across India and the broader APAC region, supporting positive employee engagement by providing guidance and recommendations to resolve employee concerns. This role will work closely with the HR Business Partners, Legal and Compliance teams to promote equity, company values and accountability in the workplace and to respond appropriately and fairly to employee concerns. Though the Employee Relations Specialist will focus on resolving investigations, complaints and disciplinary actions, they will also provide pragmatic HR advice and assist the broader team with other employment issues and cross functional efforts, described below.

What You’ll Take On:

• Conduct prompt and thorough investigations into sensitive employee relations issues across India and the broader APAC region, and make objective recommendations based on findings. Actively collaborating with the Internal Committee (IC) or the Grievance Redressal Committee (GRC) as required. The investigative process includes: conducting investigatory interviews, collecting/reviewing relevant evidence, writing investigation reports, and delivering debriefs with relevant stakeholders.
• Ensure consistent application of ER policies and procedures.
• Formally respond to sensitive concerns and allegations as required by internal processes and/or external agencies.
• Foster effective relationships with HR teams, Business Leaders, and Employment Legal.
• Coach HR Business Partners and Managers on how to appropriately manage and resolve performance concerns.
• Partner with team members throughout the People organization to communicate and educate on policies, procedures, and compliance.
• Support training and building policy content on ER compliance issues.
• Prepare employee separation notices and related off-boarding documentation.
• Analyze ER trends and conduct root cause analysis; Provide periodic reports to Human Resources Director and VP Global HR.
• Maintain various confidential HR records.
• Support employees with the Reasonable Adjustments process.

What You Bring :

• 2-4 years of relevant experience or an equivalent combination of education and experience.
• Knowledge of Indian regional laws and regulations relative to labor and employment issues, including but not limited to the POSH Act, Industrial Disputes Act, and state-specific Shops and Establishments Acts.
• Familiarity with, or a willingness to research and understand, labor regulations across other APAC countries to support regional ER cases is highly desirable.
• Ability to effectively communicate with people at all levels and from various backgrounds; Strong interpersonal skills.
• Modeling respectful and empathetic behavior in difficult and uncomfortable situations surrounding an investigation.
• Strong analytical and problem-solving ability.
• Strong advocate for fairness, diversity, and inclusion.
• Proven ability to handle multiple projects and meet deadlines.
• Good judgment with the ability to make timely and sound decisions.
• Creative, flexible, and innovative team player.
• Excellent written and verbal communication skills.
• Proven ability to effectively present information and respond to questions from employees, candidates, and groups of managers.
• Proficient in Google Suite, and HRIS systems; Workday and Navex experience a plus.

What We Offer You: 

• Great Company Culture. We pride ourselves as being one of the most creative and innovative places to work, creativity, innovation, efficiency, diversity and philanthropy are among the core tenets of our organization and are integral drivers of our continued success.
• Growth: As a global entertainment company, we pride ourselves on creating environments where employees are encouraged to be themselves, inquisitive, collaborative and to grow within and around the company.
• Work Hard, Enjoy Life. Our employees’ bond, blow-off steam, and flex some creative muscles – through corporate boot camp classes, company parties, our Office gaming spaces, game release events, monthly socials, and team challenges.
• Benefits. Benefits include, but are not limited to; Discretionary bonus, Provident fund contributions, 1+5 medical insurance + top up options and access to Practo online Doctor consultation App, Employee assistance program, 3X CTC Life Assurance, 3X CTC Personal accident insurance, childcare services, 20 days holiday + statutory holidays,
• Perks. Gym reimbursement up to INR1150 per month, wellbeing program with the chance to earn up to $93 per annum, charitable giving program, access to learning platforms, employee discount program’s plus free games and events!

• Please be aware that Take-Two does not conduct job interviews or make job offers over third-party messaging apps such as Telegram, WhatsApp, or others. Take-Two also does not engage in any financial exchanges during the recruitment or onboarding process,and the Company will never ask a candidate for their personal or financial information over an app or other unofficial chat channel. Any attempt to do so may be the result of a scam or phishing exercise. Take-Two’s in-house recruitment team will only contact individuals through their official Company email addresses (i.e., via a com email domain). If you need to report an issue or otherwise have questions, please contact Careers@take2games.com.*
• As an equal opportunity employer, Take-Two Interactive Software, Inc. (“Take-Two”) is committed to fostering and celebrating the diverse thoughts, cultures, and backgrounds of its talent, partners, and communities throughout its organization. Consistentwith this commitment, Take-Two does not discriminate or retaliate against any employee or job applicant because of their race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, and genetic information (including family medical history), or on the basis of any other trait protected by applicable law. If you need to report a concern or have questions regarding Take-Two’s equal opportunity commitment, please contact Careers@take2games.com. 

#LI-Hybrid

About Us

Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations.

Each AI agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work.

Built on a CX-native foundation, Observe.AI helps leading brands like DoorDash, Affordable Care, Signify Health, and Verida improve customer satisfaction, boost agent productivity, and deliver consistent, scalable performance across every customer interaction.

The Opportunity

As a Software Development Engineer II, you will be working in a fast-paced and agile work environment delivering quality and scalable solutions that have an immediate business impact. You will be contributing independently as well as with the team on a variety of projects and features.

This role gives you the opportunity to think outside the box and be creative. At the end of the day, you will be writing performant code and will be collaborating with product, engineering, and design leaders to ensure that not only are we solving the problem in the right way, but that we are solving the right problem as well.

What you’ll be doing

• Design, develop and Test end-to-end native applications using React, Redux, Typescript, Node.js
• Build and maintain features for a desktop application using Electron and modern JavaScript/TypeScript.
• Work across the renderer and main processes, handling IPC communication and desktop integrations.
• Implement features involving media capture, screen recording, permissions, and system-level interactions.
• Optimize application performance, memory usage, startup time, and responsiveness.
• Work on Browser extensions (Chrome and Edge)
• Work effectively with all stakeholders, Design, Product, Backend, and QA engineers throughout the lifecycle of the Product to deliver a competitive and high-quality product on time
• Perform high qualityhigh-quality code reviews for your peers
• Optimize current behavior wherever possible with good reasoning

What you’ll bring to the role

• Bachelor’s Degree in engineering and equivalent with 3+ years of experience working on high quality UI development
• Good understanding of Modern Javascript, Browser, and performance concepts 
• Deep functional knowledge of HTML & CSS
• Functional knowledge of Electron.js and Desktop application development
• Understanding of build tools/bundlers, for example Webpack, Parcel etc.
• Strong critical thinking skills, great communication skills, and passion for delivering exceptional customer experience
• Attention to detail & keen interest in making everything more and more efficient

Perks & Benefits

• Excellent medical insurance options and free online doctor consultations
• Yearly privilege and sick leaves as per Karnataka S&E Act
• Generous holidays (National and Festive) recognition and parental leave policies
• Learning & Development fund to support your continuous learning journey and professional development
• Fun events to build culture across the organization
• Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.)

Our Commitment to Inclusion and Belonging

Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.

If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.

About Us

Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations.

Each AI agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work.

Built on a CX-native foundation, Observe.AI helps leading brands like DoorDash, Affordable Care, Signify Health, and Verida improve customer satisfaction, boost agent productivity, and deliver consistent, scalable performance across every customer interaction.

Why Join Us

Join Observe.AI and build the backend that powers AI agents, transforming customer service for global enterprises. You’ll work on complex, high-scale systems where your code has a direct and visible impact. With a culture that prizes speed, innovation, and ownership, this is your chance to sharpen your skills and shape the future of AI-powered experiences.

You’ll partner closely with product, design, and engineering leaders to define the roadmap and deliver solutions that truly matter. If you’re looking for an opportunity where your expertise drives innovation, your ideas shape the future of the platform, and your growth is fueled by working with smart, supportive peers, this is the place for you.

What you’ll be doing

• Contribute to building and deploying AI Agents for customer service in the form of Voice Agents, Chat Agents, and Coilots at enterprise scale.
• Contribute to the full application lifecycle by designing, coding, testing, deploying, and debugging - all with a high bar on quality.
• Collaborate with the product and design team to translate the product roadmap into a clear and actionable technical roadmap.
• Develop reusable code, frameworks, and libraries to accelerate development and maintain consistency across projects.
• Optimize applications for speed, scalability, and reliability - hence proactively addressing bottlenecks and performance issues.
• Implement robust security measures and data protection practices to safeguard applications and sensitive customer data.
• Design and manage scalable data storage solutions that ensure efficiency, reliability, and long-term maintainability.
• Build and scale efficient data pipelines to process large volumes of data with accuracy and speed.
• Review work of other team members (at all levels), provide feedback to them and lead by example on all of the above factors
• Represent the observe engineering and demonstrate thought leadership at the tech conferences by presenting solutions to complex challenges

What you’ll bring to the role

• 3-5 years of experience in building large-scale products
• Strong expertise in programming language in Python.
• Good knowledge in at least one of the SQL or no-SQL databases (like Postgres, MongoDB, Cassandra)
• In depth knowledge on some of the asynchronous communication tools (like Kafka, SQS  temporal. etc.), good understanding of popular caching tools(like Ehcache, Memcache, Redis)
• Customer first thought process, ability to adapt quickly in a fast paced environment, Openness to learning new technologies, Ability to think and talk from first principles

Our Commitment to Inclusion and Belonging

Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.

If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai. 

Who We Are: 

Headquartered in New York City, Take-Two Interactive Software, Inc. is a leading developer, publisher, and marketer of interactive entertainment for consumers around the globe. We develop and publish products principally through Rockstar Games, 2K, and Zynga. Our strategy is to create hit entertainment experiences, delivered on every platform relevant to our audience through a variety of sound business models. Our pillars - creativity, innovation, and efficiency - guide us as we strive to create the highest quality, most captivating experiences for our consumers. The Company’s common stock is publicly traded on NASDAQ under the symbol TTWO. For more corporate and product information please visit our website at http://www.take2games.com.

The Challenge:

Join our outstanding team in Bangalore as a Workplace Admin! This remarkable role is pivotal in ensuring flawless daily operations within our offices. By coordinating with various departments, you will contribute to the team's success and our world-class work environment.

The Workplace Administrator will have a full understanding of the building's operations, including all services delivered on-site, ranging from reception to hospitality, while supporting the delivery of high-quality service to employees. The ideal candidate is a front-of-house, customer-focused professional with the ability to identify, build, and maintain relationships at all levels.

Take-Two’s Workplace Experience Team harmonizes operational excellence with a rich, supportive culture. This holistic approach fosters loyalty and motivation, ensuring that employees are not just present but genuinely engaged in their work.

What You’ll Take On:

• Identify, provide, and enhance an excellent customer service experience.
• Support the team in developing, delivering, and enhancing creative workplace initiatives and programmes.
• Assist in driving innovation and continuous improvement for all social events and activities.
• Coordinate and support events hosted in the office and team buildings held out of the office, ensuring seamless execution.
• Provide administrative support to the workplace team, including invoicing, creating purchase orders, financial tracking, and other related tasks.
• Assist with onboarding new starters, ensuring a comprehensive introduction to the organization's culture and values.
• Oversee and manage the ticketing service for requests received for the Workplace team (via ServiceNow).
• Quickly and efficiently respond to all employee inquiries, complaints and requests; Ensure timely and quality service delivery to every employee. Follows up with employees to ensure complete customer satisfaction
• Ensure compliance with site rules and assist building users in adhering to these policies.
• Collaborate on additional projects and initiatives as required by the Workplace team.
• In partnership with the culinary team, help with local coordination with snack + beverage vendor to ensure the kitchen is always stocked and the program stays within forecasted budget
• Assists Workplace team and local business unit leader(s) with coordination of requests for office remodels, reconfigurations and moves
• Understand budget and forecast and the tracking of spending for multiple facilities
• Maintain relationship with property management and Landlord regarding building; partner with property management/landlord to complete base building work and coordinate all activities
• Proactively source maintenance contractors as needed for equipment repairs, non-warranty property work that is outside the abilities or scope of the property manager’s engineers: Assisting the Workplace Manager in the quoting, bidding, negotiating, purchase request/PO process and supervision of vendors as needed or directed
• Understand the importance of vendor negotiations and rapport to keep costs under budget limits while retaining a high level of service and attention to detail in all products received
• Assists the local leadership and Workplace team in space planning: Occupancy vs Capacity of all offices.
• Confirms accuracy of invoicing from vendors/contractors and direct invoices to Invoicing Specialist for proper approval and processing
• Help organize and execute team meetings and events

What You Bring:

• Strong interpersonal skills; a proactive individual who enjoys engaging with people while delivering excellent service.
• Effective communication skills, both verbal and written. In English.
• A strong customer-focused mindset with a commitment to enhancing employee experiences and exceptional attention to detail.
• Problem-solving skills and the initiative to address challenges independently.
• Ability to work collaboratively within a team and adapt to a dynamic environment.
• Experience with Google tools (Drive, Gmail, Sheets,etc) and MS Office.
• Detail oriented. You are extremely organized and have extraordinary time management skills
• Enthusiastic! You have a positive attitude and are always ready to assist with the next project
• Dependable. People will be counting on you to make things happen
• Caring. You enjoy helping others and want to make sure our studio is a place where people are comfortable and love to be
• Vibrant. You're as charismatic as they come. You embody our core values with an energy that radiates throughout all interactions.

What We Offer You:

• Great Company Culture. We pride ourselves as being one of the most creative and innovative places to work. Creativity, innovation, efficiency, diversity and philanthropy are among the core tenets of our organization and are integral drivers of our continued success.
• Growth: As a global entertainment company, we pride ourselves on creating environments where employees are encouraged to be themselves, inquisitive, collaborative and to grow within and around the company.
• Work Hard, Enjoy Life. Our employees’ bond, blow-off steam, and flex some creative muscles – through corporate boot camp classes, company parties, our Office gaming spaces, game release events, monthly socials, and team challenges.
• Benefits. Benefits include, but are not limited to; Discretionary bonus,  Provident fund contributions, Company-funded medal insurance, top up options and access to Practo online Doctor consultation App,  Employee Assistance Program, childcare services, Flexible Benefits, 20 days holiday + company holidays.
• Perks: Gym reimbursement up to INR1150 per month, wellbeing program with the chance to earn up to $93 per annum, charitable giving program, access to learning platforms, employee discount programs plus free games and events.

Take-Two Interactive Software, Inc. (“T2”) is proud to be an equal opportunity employer, which means we are committed to creating and celebrating diverse thoughts, cultures, and backgrounds throughout our organization. Employment at T2 is based on substantive ability, objective qualifications, and work ethic – not an individual’s race, creed, color, religion, sex or gender, gender identity or expression, sexual orientation, national origin or ancestry, alienage or citizenship status, physical or mental disability, pregnancy, age, genetic information, veteran status, marital status, status as a victim of domestic violence or sex offenses, reproductive health decision, or any other characteristics protected by applicable law.

Please be aware that Take-Two does not conduct job interviews or make job offers over third-party messaging apps such as Telegram, WhatsApp or others. Take-Two also does not engage in any financial exchanges during the recruitment or onboarding process, and the Company will never ask a candidate for their personal or financial information over an app or other unofficial chat channel. Any attempt to do so may be the result of a scam or phishing exercise. Take-Two’s in-house recruitment team will only contact individuals through their official Company email addresses (i.e., via a take2games.com email domain). If you need to report an issue or otherwise have questions, please contact Careers@take2games.com.

 #LI-Hybrid

 Who We Are: 

Headquartered in New York City, Take-Two Interactive Software, Inc. is a leading developer, publisher, and marketer of interactive entertainment for consumers around the globe. We develop and publish products principally through Rockstar Games, 2K, and Zynga. Our strategy is to create hit entertainment experiences, delivered on every platform relevant to our audience through a variety of sound business models. Our pillars - creativity, innovation, and efficiency - guide us as we strive to create the highest quality, most captivating experiences for our consumers. The Company’s common stock is publicly traded on NASDAQ under the symbol TTWO. For more corporate and product information please visit our website at http://www.take2games.com.

WHAT YOU’LL TAKE ON:

The accountant will be responsible for the following primary activities:

• Perform general accounting functions including the preparation of monthly journal entries, analysis, and balance sheet account reconciliations.
• Perform month end close procedures, including but not limited to G/L to subledger reconciliations, Bank reconciliations and book any associated journal entries.
• Contribute to finance accounting streamline transformation (FAST) initiatives to improve current processes or technology enhancements while ensuring compliance with Sarbanes-Oxley
• Collaborate with partners throughout the organization including but not limited to US Consolidations, UK Finance, Label Finance, FP&A, Treasury, Tax, and IT, etc.
• Assist with financial audit and review including coordinate and meet quarterly and year end requests, prepare audit schedules, provide fluctuation analysis, and collaborate with both external and internal auditors.
• Support senior management with ad hoc analysis and participate in enterprise-wide special projects as required.

WHAT YOU BRING:

• Bachelor’s degree in accounting and 2+ years of professional accounting experience working in high volume, fast paced environments. 
• Good understanding of fundamental accounting principles
• General understanding of SOX compliance for a public company
• Ability to work with tight deadlines and work under pressure.
• Excellent organizational, analytical, and problem-solving skills.
• Ability to communicate effectively with the business partners and to develop working relationships with management and staff in all departments.
• Proactive and ability to work in a fast-paced and dynamic environment utilizing organizational and team-oriented interpersonal skills to effectively prioritize multiple tasks and deal with multiple changing priorities.
• Self-starter working under minimal direction and drive tasks or responsibility to completion and meet the deadline.
• Advanced knowledge of Microsoft Excel functionalities and formula (e.g. pivot table, SUMIF/SUMIFS/VLOOKUP/XLOOKUP formulas, etc.)

Nice to Have:

• Knowledge of JD Edwards ERP, Hyperion Financial Management/Hyperion Planning systems, and BlackLine reconciliation tool a plus.

What We Offer You: 

• Great Company Culture. We pride ourselves as being one of the most creative and innovative places to work, creativity, innovation, efficiency, diversity and philanthropy are among the core tenets of our organization and are integral drivers of our continued success.
• Growth: As a global entertainment company, we pride ourselves on creating environments where employees are encouraged to be themselves, inquisitive, collaborative and to grow within and around the company.
• Work Hard, Enjoy Life. Our employees’ bond, blow-off steam, and flex some creative muscles – through corporate boot camp classes, company parties, our Office gaming spaces, game release events, monthly socials, and team challenges.
• Benefits. Benefits include, but are not limited to; Discretionary bonus, Provident fund contributions, 1+5 medical insurance + top up options and access to Practo online Doctor consultation App, Employee assistance program, 3X CTC Life Assurance, 3X CTC Personal accident insurance, childcare services, 20 days holiday + statutory holidays,
• Perks. Gym reimbursement up to INR1150 per month, wellbeing program with the chance to earn up to $93 per annum, charitable giving program, access to learning platforms, employee discount program’s plus free games and events!

• Please be aware that Take-Two does not conduct job interviews or make job offers over third-party messaging apps such as Telegram, WhatsApp, or others. Take-Two also does not engage in any financial exchanges during the recruitment or onboarding process,and the Company will never ask a candidate for their personal or financial information over an app or other unofficial chat channel. Any attempt to do so may be the result of a scam or phishing exercise. Take-Two’s in-house recruitment team will only contact individuals through their official Company email addresses (i.e., via a com email domain). If you need to report an issue or otherwise have questions, please contact Careers@take2games.com.*
• As an equal opportunity employer, Take-Two Interactive Software, Inc. (“Take-Two”) is committed to fostering and celebrating the diverse thoughts, cultures, and backgrounds of its talent, partners, and communities throughout its organization. Consistentwith this commitment, Take-Two does not discriminate or retaliate against any employee or job applicant because of their race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, and genetic information (including family medical history), or on the basis of any other trait protected by applicable law. If you need to report a concern or have questions regarding Take-Two’s equal opportunity commitment, please contact Careers@take2games.com. 

#LI-Hybrid

About Us

Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations.

Each AI agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work.

Built on a CX-native foundation, Observe.AI helps leading brands like DoorDash, Affordable Care, Signify Health, and Verida improve customer satisfaction, boost agent productivity, and deliver consistent, scalable performance across every customer interaction.

Why Join Us

At Observe.AI, you’ll have the opportunity to solve complex engineering challenges at scale—building systems that process millions of call recordings every single day. As an SDE-4, you’ll work on cutting-edge technologies, leveraging the latest technologies to design and deliver secure, scalable, and multi-tenant solutions. You’ll collaborate with a team of highly skilled engineers, influence the technical roadmap and take ownership of building critical systems that power our AI-first products. If you’re passionate about architecting high-impact platforms and want to push the boundaries of backend engineering, this is the place for you.

What you’ll be doing

• Lead the design and development of complex software systems using modern software development practices and technologies
• Define and implement software architecture and design patterns that enable scalable and maintainable software systems
• Develop technical strategies and roadmaps to drive the evolution of our software platforms and systems
• Mentor and coach other engineers, promoting a culture of technical excellence and continuous improvement
• Collaborate with cross-functional teams to define and deliver high-quality software products and services
• Contribute towards cross-team initiatives, and share knowledge and best practices with the broader organization
• Drive innovation and experimentation, identifying new opportunities for growth and improvement
• Build model reusable code and design/facilitate libraries for future useCollaborate with the product team to understand and refine the product roadmap, while taking ownership of the technical roadmap definition
• Mentor and coach other engineers, promoting a culture of technical excellence and continuous improvement

What you’ll bring to the role

• Bachelor's or Master's degree in Computer Science
• 8+ years of experience in software engineering, with a focus on large-scale, distributed systems
• Strong programming skills in one or more programming languages, such as Java, Python, etc
• Proven experience in software architecture and design, with a deep understanding of software design patterns and principles
• Up-to-date knowledge of evolving technologies and the ability to guide the team toward evaluating and adopting cutting-edge technologie
• Excellent communication and collaboration skills, with a track record of working effectively with cross-functional teams
• Strong problem-solving skills and a passion for solving complex technical challenges
• Knowledge of container management tools (e.g. Docker Swarm, Kubernetes).
• Familiarity with data stores, including at least one of the following: Postgres, MongoDB, Cassandra, and Redis
• Knowledge of queueing systems (e.g. SQS, Kafka) and caching systems (e.g. Ehcache, Memcache)
• Ability to perform well in a fast-paced environment
• Experience leading and mentoring teams of engineers

Perks & Benefits

• Excellent medical insurance options and free online doctor consultations
• Yearly privilege and sick leaves as per Karnataka S&E Act
• Generous holidays (National and Festive) recognition and parental leave policies
• Learning & Development fund to support your continuous learning journey and professional development
• Fun events to build culture across the organization
• Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.)

Our Commitment to Inclusion and Belonging

Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.

If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai. 

About Us

Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations.

Each AI agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work.

Built on a CX-native foundation, Observe.AI helps leading brands like DoorDash, Affordable Care, Signify Health, and Verida improve customer satisfaction, boost agent productivity, and deliver consistent, scalable performance across every customer interaction.

Why Join Us

Join Observe.AI and build the backend that powers AI agents, transforming customer service for global enterprises. You’ll work on complex, high-scale systems where your code has a direct and visible impact. With a culture that prizes speed, innovation, and ownership, this is your chance to sharpen your skills and shape the future of AI-powered experiences.

You’ll partner closely with product, design, and engineering leaders to define the roadmap and deliver solutions that truly matter. If you’re looking for an opportunity where your expertise drives innovation, your ideas shape the future of the platform, and your growth is fueled by working with smart, supportive peers, this is the place for you.

What you’ll be doing

• Contribute to building and deploying AI Agents for customer service in the form of Voice Agents, Chat Agents, and Coilots at enterprise scale.
• Contribute to the full application lifecycle by designing, coding, testing, deploying, and debugging - all with a high bar on quality.
• Collaborate with the product and design team to translate the product roadmap into a clear and actionable technical roadmap.
• Develop reusable code, frameworks, and libraries to accelerate development and maintain consistency across projects.
• Optimize applications for speed, scalability, and reliability - hence proactively addressing bottlenecks and performance issues.
• Implement robust security measures and data protection practices to safeguard applications and sensitive customer data.
• Design and manage scalable data storage solutions that ensure efficiency, reliability, and long-term maintainability.
• Build and scale efficient data pipelines to process large volumes of data with accuracy and speed.
• Review work of other team members (at all levels), provide feedback to them and lead by example on all of the above factors
• Represent the observe engineering and demonstrate thought leadership at the tech conferences by presenting solutions to complex challenges

What you’ll bring to the role

• 5-9 years of experience in building large-scale products
• Strong expertise in at least one high level  programming language (like Python, Java, Golang), and familiarity with a few more (You should be comfortable to working on Python with immediate effect and any other languages that fit the use case in future)
• Good knowledge in at least one of the SQL or no-SQL databases (like Postgres, MongoDB, Cassandra)
• In depth knowledge on some of the asynchronous communication tools (like Kafka, SQS  temporal. etc.), good understanding of popular caching tools(like Ehcache, Memcache, Redis)
• Customer first thought process, ability to adapt quickly in a fast paced environment, Openness to learning new technologies, Ability to think and talk from first principles

Our Commitment to Inclusion and Belonging

Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.

If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai. 

About Us

Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations.

Each AI agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work.

Built on a CX-native foundation, Observe.AI helps leading brands like DoorDash, Affordable Care, Signify Health, and Verida improve customer satisfaction, boost agent productivity, and deliver consistent, scalable performance across every customer interaction.

Why Join Us

At our core, we are shaping how AI transforms real-world challenges in the contact center space. As part of our world-class ML team, you’ll work on developing cutting-edge LLM-powered solutions & Agentic AI, building end-to-end processing pipelines, and handling production challenges at scale—millions of interactions daily—while shaping the future of AI-powered contact centers. 

If you are truly an engineer at heart, excited about turning breakthroughs in multi-agent systems, LLMs, NLP, and ML into practical outcomes through applied research, and building scalable production systems to create real product impact, you will feel right at home at Observe.AI. You’ll also have the opportunity to publish in top conferences, and influence Observe.AI’s product and platform strategy. 

Beyond the tech, you’ll join a collaborative, mission-driven culture where innovation, impact, and fun go hand in hand. We value curiosity, collaboration, and the courage to push boundaries.

What you’ll be doing

• Design & develop state-of-the-art LLM-powered AI capabilities and Agentic AI/ Multi-agent systems end-to-end, from ideation to production for Observe.AI’s product offerings, in a fast-paced startup environment.
• Work with cutting-edge tools and technologies in Machine Learning, Deep Learning & Natural Language Processing, including LLMs and LLM-powered technologies/ paradigms, including Agentic AI.
• Build/ maintain highly scalable production systems that power AI capabilities on Observe.AI product/ platform.
• Optimize ML models and processing pipelines for performance, cost-effectiveness, and scale.
• Work with a world-class ML team in building exciting stuff, mentor juniors, and influence peers/ stakeholders.
• Collaborate cross-team with engineers, product managers, customer-facing teams, and customers to understand pain points and business opportunities to build the right solution for the right problem.
• Keep up-to-date with the latest ML/ DL/ NLP literature and influence the technological evolution of Observe.AI platform.
• Contribute to the community through tech blogs and publishing papers in ML/ NLP conferences like EMNLP, ACL, etc.

What you’ll bring to the role

• Bachelor’s or Master’s degree in Computer Science or related disciplines from a top-tier institution with exposure to ML/ DL/ NLP/ NLU.
• An engineering mindset with the competencies of an applied scientist. 
• 3+ years of industry experience in building large-scale NLP/ NLU systems, with recent experience in building LLM-powered applications and Agentic systems.
• Strong understanding of the fundamentals of ML and NLP/ NLU, and practical aspects of building ML systems in production; backed by extensive hands-on experience in building/ scaling customer-facing ML/ NLP/ NLU applications.
• Good understanding of recent advances in building LLM-powered applications,  and multi-agent systems at scale. 
• Excellent implementation skills in Python and Machine Learning Frameworks such as Pytorch, Tensorflow, HuggingFace, etc., and deploying/ maintaining scalable machine learning systems in production.
• Ability to provide thought leadership in one or more technical areas of interest to Observe.AI, and influence product development
• Excellent communication, collaboration skills, and presentation skills.
• Experience with Spoken Language Understanding is a plus
• Published papers in top NLP/ NLU conferences or workshops are a plus
• Relevant open-source contributions are a plus.

Perks & Benefits

• Excellent medical insurance options and free online doctor consultations
• Yearly privilege and sick leaves as per Karnataka S&E Act
• Generous holidays (National and Festive) recognition and parental leave policies
• Learning & Development fund to support your continuous learning journey and professional development
• Fun events to build culture across the organization
• Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.)

Our Commitment to Inclusion and Belonging

Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.

If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.

Who We Are

2K is headquartered in Novato, California and is a wholly owned label of Take-Two Interactive Software, Inc. (NASDAQ: TTWO). Founded in 2005, 2K Games is a global video game company, publishing titles developed by some of the most influential game development studios in the world. Our studios responsible for developing 2K’s portfolio of world-class games across multiple platforms, include Visual Concepts, Firaxis, Hangar 13, CatDaddy, Cloud Chamber, 31st Union, HB Studios, and 2K SportsLab. Our portfolio of titles is expanding due to our global strategic plan, building and acquiring exciting studios whose content continues to inspire all of us! 2K publishes titles in today’s most popular gaming genres, including sports, shooters, action, role-playing, strategy, casual, and family entertainment.

Our team of engineers, marketers, artists, writers, data scientists, producers, thinkers and doers, are the professional publishing stewards of 2K’s portfolio currently includes several AAA, sports and entertainment brands, including global powerhouse NBA®️ 2K,  renowned BioShock®️, Borderlands®️, Mafia, Sid Meier’s Civilization®️ and XCOM®️ brands; popular WWE®️ 2K and WWE®️ SuperCard franchises, TopSpin 2K25, as well as the critically and commercially acclaimed PGA TOUR®️ 2K

At 2K, we pride ourselves on creating an inclusive work environment, which means encouraging our teams to Come as You Are and do your best work! We encourage ALL applicants to explore our global positions, even if they don’t meet every requirement for the role.  If you're interested in the job and think you have what it takes to work at 2K, we encourage you to apply!

We are a fast-moving technology organization that delivers 24/7 technical operations and infrastructure support for our products, platforms, and internal systems. Our Technical Operations Center (TOC) is the frontline for stability, visibility, and action—owning live monitoring, incident response, service requests, and operational readiness across everything we run. Our teams thrive on clarity, urgency, and the relentless pursuit of operational excellence.

What We Need

We’re seeking a TOC Manager to lead our global Technical Operations Center and drive a modern operations strategy that combines automation, resilience, and responsive human oversight. Reporting to the Director of Technical Operations, this leader will oversee a team that manages real-time systems monitoring, incident response, service request fulfillment, problem analysis, and launch readiness for new product rollouts. You’ll play a critical role in ensuring that our platforms perform at their best—even under pressure.

What You Will Do

• Lead and manage the TOC team responsible for 24/7 monitoring, service request fulfillment, incident response, escalation, and communications.
  
  
• Design and maintain an efficient team structure and shift rotation to guarantee continuous coverage and clear incident ownership.
  
  
• Own and optimize processes for incident management, service request triage, and problem management, aligning to ITIL-based practices.
  
  
• Drive operational support for product launches, ensuring playbooks, monitoring, and on-call coverage are in place pre-launch.
  
  
• Collaborate with Engineering, SRE, QA, Live Services, and Support teams to ensure end-to-end operational visibility and readiness.
  
  
• Coordinate with Product and Program Managers to ensure TOC engagement in go-live checklists, cutover plans, and stability monitoring post-launch.
  
  
• Define, track, and report on KPIs and operational health metrics (MTTA, MTTR, SLA adherence, service request backlog, root cause trends).
  
  
• Champion continuous improvement across tools, runbooks, workflows, and team training—ensuring that lessons learned become implemented solutions.
  
  
• Partner with tooling teams to identify automation opportunities and improve alerting quality and signal-to-noise ratio.
  
  
• Maintain strong documentation across runbooks, escalation guides, and readiness templates.
  
  

Who We Think Will Be a Great Fit

• Experienced leader of 24/7 operations teams (TOC, NOC, SRE support, or similar), with a deep understanding of infrastructure operations and systems monitoring.
  
  
• Background in service request and problem management, including tracking tools and frameworks like ITSM, ITIL, or custom operational models.
  
  
• A process thinker with a bias toward automation and measurable improvement.
  
  
• Skilled communicator with the ability to drive clarity and calm in high-pressure situations.
  
  
• Proven success leading readiness for major launches, operational cutovers, or live product events.
  
  
• Strong familiarity with operational tooling (e.g., PagerDuty, Datadog, Splunk, ServiceNow, Grafana, Jira).
  
  
• Effective people leader: coaching, feedback, delegation, and team culture building.
  
  
• Detail- and data-driven: able to report on trends, drive action plans, and present insights to technical and executive stakeholders.
  
  

What we offer you:

• Great Company Culture. We pride ourselves as being one of the most creative and innovative places to work, creativity, innovation, efficiency, diversity and philanthropy are among the core tenets of our organization and are integral drivers of our continued success.
• Growth: As a global entertainment company, we pride ourselves on creating environments where employees are encouraged to be themselves, inquisitive, collaborative and to grow within and around the company.
• Work Hard, Enjoy Life. Our employees’ bond, blow-off steam, and flex some creative muscles – through corporate boot camp classes, company parties, our Office gaming spaces, game release events, monthly socials, and team challenges.
• Benefits. Benefits include, but are not limited to; Discretionary bonus, Provident fund contributions, 1+5 medical insurance + top up options and access to Practo online Doctor consultation App, Employee assistance program, 3X CTC Life Assurance, 3X CTC Personal accident insurance, childcare services, 20 days holiday + statutory holidays,
• Perks. Gym reimbursement up to INR1150 per month, wellbeing program with the chance to earn up to $93 per annum, charitable giving program, access to learning platforms, employee discount program’s plus free games and events!

As an equal opportunity employer, we are committed to ensuring that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform their essential job functions, and to receive other benefits and privileges of employment. Please contact us if you need reasonable accommodation.

Please note that 2K Games and its studios never uses instant messaging apps or personal email accounts to contact prospective employees or conduct interviews and when emailing, only use 2K.com accounts. 

#LI-Onsite