Job Title: Service Desk Analyst

Ready to take your career to the next level?

We’re one of the UK’s most forward-thinking law firms, built on a foundation of innovation, collaboration, and ambition. Join us, and let’s shape the future together.

* We are in a period of exclusive direct sourcing for this role and are not currently accepting applications from recruitment agencies.

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The role in 60 seconds

• Role: Service Desk Analyst
• Team: IT Service Desk – Foot Anstey McKees
• Location: Belfast (office based)
• Working Pattern: Full time
• Why this role matters: You will play a key role in delivering consistent, high-quality IT support aligned with service expectations and business needs across the firm.

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What you’ll do

In this role, you’ll:

• Provide high‑quality technical support and guidance to more than 700 colleagues across Foot Anstey and Foot Anstey McKees.
• Log, manage, and resolve incidents and service requests within agreed SLAs, escalating to internal or external specialists where required—while remaining the primary point of contact throughout the process.
• Support the smooth day‑to‑day operation of the firm’s technology estate, including laptops, software, printers, and mobile devices.
• Work collaboratively with 3rd‑line infrastructure and application support teams to maintain, improve, and support all core infrastructure services, contributing to maintenance and service improvement activities.
• Operate within the ITIL framework across incident, problem, change, knowledge, and asset management processes.
• Take ownership of the incident lifecycle from initial logging through to full resolution and communication.

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What we’re looking for

We’re seeking someone who thrives in a fast-paced, client-focused environment and brings:

• A high level of customer service skills, working collaboratively as part of a busy, close-knit team. Equally, you need to be happy to work with autonomy, taking responsibility for your own workload and seeing things through to conclusion.
• Proven technical knowledge and a track record of providing high quality 1st and 2nd line support via an IT Service Desk.
• A solid understanding of modern technical infrastructure and the technologies commonly used within businesses, including Azure, Microsoft 365, Intune, and core Cyber and Information Security principles and controls.
• Experience of working with and providing support for the full range of Microsoft 365 business productivity tools.
• Strong organisational and prioritisation skills with the ability to take responsibility for multiple jobs simultaneously.
• Self-motivated individual who gains satisfaction from providing excellent customer service.
• The ability to use initiative and thinking in everyday problem solving.
• The capability to work well to deadlines and keep calm under pressure.
• *Willingness to travel on occasion to our Bristol office (funded by the firm) for initial training, and team days when required.

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Join a seriously ambitious firm

At Foot Anstey McKees we’re committed to making a difference for our people, our clients, and society. Here’s what makes us stand out:

• An ambitious growth strategy that opens up opportunities for our people to make their mark.
• A client base that spans household names, thriving startups, and ambitious enterprises.
• A culture built on our values of being refreshingly human, entrepreneurial, inclusive and collaborative.
• A strong focus on being a responsible business with a commitment to sustainability and giving back to our communities.
• Comprehensive professional development and training – whatever your role and level we have training that will support you to achieve your goals.
• In June 2025 McKees joined forces with Foot Anstey enabling us to better support our clients and create more opportunities for our employees.

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Progressive benefits tailored to you

• We believe our people are our greatest asset. That’s why we offer a comprehensive benefits package designed to support your professional growth and personal wellbeing.

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Ready to apply?

• Hit the "Apply Now" button.
  • Send us your CV and a quick note on why this role is perfect for you.
  • Our team will review your application and be in touch, whatever the outcome.
• Invited for interview?
  • With a straightforward process typically involving two interviews, our talent acquisition team will guide you through every step, ensuring you feel confident and prepared to show us what you can do.
  • We’re here to support your individual needs. If you require any adaptations or adjustments, we’re more than happy to accommodate these. Before your interview, we’ll contact you to discuss the themes we’ll cover and answer any questions you might have.
  • If you’d like to visit our offices prior to your interview or would like help testing your kit for your virtual interview, just let us know.

Let’s make your next career move the start of something extraordinary.

Chief Information Security Officer (CISO), Belfast

The Role
We are seeking a strategic and hands-on Chief Information Security Officer (CISO) to lead and evolve the security function at TRG Screen, a global provider of market data and technology cost management solutions serving leading financial institutions including banks, asset managers, and hedge funds. The role spans both internal security — corporate IT policies, controls, and a remote workforce across the US, EU, UK, and India — and external security, protecting the products and solutions we deliver to clients. Reporting to the CTO and working closely with the Head of IT/Operations, the CISO will operate across a complex infrastructure encompassing AWS, Azure, and on-premises data centres.

This is a high-impact role with genuine ownership — you will set the security agenda for a growing global business, with the mandate and senior leadership backing to build the function on your own terms. The timing is significant: we are actively embedding AI into our products and operations, making this an opportunity to define how we approach AI security from the ground up, in a sector where data protection and client trust are paramount.

Key Responsibilities

• Security Strategy & Governance

• Define and execute the company’s information security strategy, roadmap, policies, and standards
• Define and enforce internal IT security policies, covering endpoint security, access management, and controls suited to a remote, globally distributed workforce
• Maintain and build upon our existing certifications (ISO 27001, SOC 2 Type II), and drive expansion of SOC 2 coverage across our full product portfolio
• Ensure compliance with GDPR and applicable data protection regulations across our EU and global client base, and support the organisation’s future pathway toward ISO 42001 for AI governance

• Application & Product Security

• Partner with Engineering to embed security into the software development lifecycle (SDLC)
• Provide guidance on secure architecture and development planning
• Oversee vulnerability management and remediation efforts
• Own the external security posture of our client-facing products and solutions, ensuring security is embedded from design through to deployment

• AI Security

• Define and implement a framework for securing AI-powered features and capabilities embedded within our products, including the security of AI agents, models, and associated infrastructure
• Govern the safe and compliant use of AI tools internally, including copilots and AI agents used by our workforce

• Client & Operational Security

• Oversee security aspects of client support operations, ensuring strong controls and responsiveness
• Act as a key escalation point for security-related client matters
• Support customer audits, security questionnaires, and due diligence processes

• Risk Management & Incident Response

• Identify, assess, and manage security risks across the business
• Lead incident response planning and execution
• Continuously improve detection and response capabilities

• Leadership & Collaboration

• Act as a trusted advisor to the CTO and broader executive leadership on security risks, strategy, and emerging threats
• Work in close partnership with the Head of IT/Operations, and collaborate across Product, Engineering, and Client teams globally to align security priorities with business objectives
• Build and scale security awareness across the organisation, including a remote and globally distributed workforce
• Grow and shape the security function over time, with the opportunity to build out direct reports as the function matures

What We’re Looking For

• 7–12 years of experience in information security, with demonstrated senior leadership (e.g., CISO, Director, or Head of Security) within a SaaS or technology environment
• Strong understanding of application security and secure software development
• Strong working knowledge of compliance frameworks including ISO 27001 and SOC 2, with hands-on experience managing or achieving these certifications; solid understanding of GDPR compliance across multiple jurisdictions
• Strong communication skills with the ability to engage both technical and non-technical stakeholders
• Experience securing complex, multi-cloud environments (AWS and Azure) alongside on-premises data centre infrastructure
• Awareness of AI security practices and risks, including securing AI-powered product features and governing internal AI tool usage
• Based in or with easy access to the US East Coast or UK/Ireland, comfortable leading remote teams across the US, EU, UK, and India, and willing to travel periodically to our offices in New York, London, or Belfast

Business Insider is hiring a Cloud Engineer III to join our Cloud Engineering team dedicated to building and supporting scalable, secure and resilient infrastructure in AWS and other cloud providers.

Business Insider is for people who are driven, optimistic and always looking forward. Our mission is to inspire action through thought-provoking stories. We tell our audience what they want and need to know to improve their lives and the world with storytelling that is accessible, smart, sometimes unexpected, and always helpful. Our team members embody and uphold Business Insider’s three core values: we are all one team, we are effective, and we get better every day.

Our Cloud Engineering team is one of collaboration, innovation, and continuous improvement.

The Role & Team:

As a Cloud Engineer, you will contribute to the design, implementation, and optimisation of our cloud infrastructure, playing a pivotal role in the ongoing success of our tech teams, our writers and editors and the readership of the largest business news site in the world.

You will collaborate with cross-functional teams to ensure the effectiveness of our DevOps culture, troubleshoot application and system issues and add minimal complexity to monitor, deploy and scale our continuously growing environment.

This role reports directly to the Director of Cloud Engineering and sits on the Cloud Engineering Team. This role will be based in Belfast and offers an in office or work from home / hybrid opportunity. 

Key Responsibilities:

• Collaborate on the design and implementation of scalable and secure cloud infrastructure solutions on AWS.
• Managing and enhancing our global AWS services and infrastructure, adhering to security best practices.
• Working closely with cross-functional teams to foster an effective DevOps culture.
• Troubleshooting application and system issues in collaboration with feature team engineers, communicating status to the broader team.
• Implementing minimal complexity to monitor, deploy, and scale a continuously growing environment.

The Ideal Candidate Has:

• Demonstrable knowledge of building and supporting cloud applications at scale.
• A positive attitude and ability to contribute effectively to discussions.
• Professional experience with AWS and Elastic Kubernetes Service.
• A high degree of comfort in deploying cloud native applications using Terraform and Kubernetes and the ability to evaluate emerging technologies.
• Proficiency in coding in a modern programming language.
• Familiarity with DevOps practices and tools.

Salary & Benefits:

• Market leading salary (dependent on skills, experience, and competencies)
• Hybrid flexible working - our amazing City Centre office or your home, the choice is yours.
• 25 days annual leave + Bank Holidays
• Unrivalled culture and working environment with regular socials and company events
• Private Medical Insurance
• Health cash plan 
• Life assurance 
• Employee assistance programme
• Highly competitive family leave policies and access to our family benefits platform, Maven, offering support for employee preconception, pregnancy & postpartum.

Business Insider is committed to providing equal employment opportunities and, when making employment  decisions, does not discriminate based on race, ethnicity, gender, gender identity or expression, sex, sexual orientation, age, nationality or national origin, religion, disability, familial status, and military or veteran status. We encourage members of traditionally underrepresented groups to apply.

Business Insider is a subsidiary of Axel Springer SE, a family-owned transatlantic media company headquartered in Berlin and New York. Axel Springer is dedicated to shaping the future of journalism in the free world, believing that a free and informed society is essential to democracy. The company’s guiding principles – first articulated as The Essentials by founder Axel Springer in the aftermath of World War II – remain a cornerstone of the company’s foundation today. Learn more about Axel Springer.