Engagement Success Manager, Associate 

Location: Belfast

*Closing Date 22nd May 2026*

About Axiom:

Axiom is where legal teams go to find the right talent for everything from routine in-house tasks to complex outside counsel work. Too many legal departments are stuck having to choose between paying the high fees of their law firm, hiring full-time employees they don’t need, or turning to a low-cost agency that can’t meet their quality standards. At the same time, top lawyers want to work on challenging legal matters, but they want more control over how, when, and where they practice. Both are forced compromises that no one should have to make. Axiom shares and meets the higher standards of its clients and lawyers, with our “work smarter, adapt faster, go further” approach – connecting growing mid-market and Fortune 500 companies with the world’s deepest bench of experienced, specialized legal talent.

About the role

The Engagement Success Manager will play a critical role in a focused Territory. You will work in close contact with the Territory Leader to retain and expand revenue, solve operational problems, and complete necessary sales tasks which are critical to drive strategic growth and ensure successful client outcomes. You will be required to deliver timely solutions to a range of operational tasks and will be expected to be able to take on more complex engagement management conversations with legal talent.

 
Responsibilities; 

Specifically, this role will;

• Focus on effective engagement management at accounts directed by the Territory Leader which will include managing the legal talent and, where determined appropriate, the client.  
• Create community between legal talent engaged, working closely with the Talent Success team.  
• Raise insights from engagement management with the Territory Leader and the wider sales team to drive revenue and increase NRR.  
• Ensure successful completion of engagements in partnership with other teams in the organization.  
• In partnership with the Business Operations and Billing teams ensure that matters are quickly and effectively resolved, particularly as related to revenue.  
• Drive expansion at selected accounts in partnership with Client Account Executives.  
• Support the Territory Leader on all operational matters, may include book of business management, variance reporting, start and end date management, preparation for internal and external meetings – work will be allocated at the direction and control of the Territory Leader.   
• Work closely with internal stakeholders to complete any audits or third-party risk management questionnaires requested by clients.  
• Require an ability to manage a variety of tasks operational in nature with a high level of attention to detail.   

About you

• 1+ years of services driven experience, this can include client development/ account management/ client success/ sales experience/ recruitment in a professional services environment, preferably B2B 
• Proven ability to manage varied tasks successfully to a high standard of execution with attention to detail.  
• Comfort managing data and building reports and PowerPoint documents.  
• Clear evidence of experience working across teams in an organization which will require strong communication and ability to build relationships.  
• Legally eligible to work in the country in which the position is located. 
• Exhibits Axiom’s core values. 
• Diven by excellence and has a proven high bar for execution including clear examples of tenacity, grit and helping a wider team achieve.  
• Operates with low ego and has high motor and drive to succeed.   
• You are legally eligible to work in the UK

Accommodation for Individuals with Disabilities: Upon request and consistent with applicable laws, Axiom will attempt to provide reasonable accommodations for individuals with disabilities who require an accommodation to participate in the application process. To request an accommodation to complete the application form, please contact us at benefits@axiomlaw.com and include “Applicant Accommodation” in the subject line.

About Behavox

Behavox is shaping the future for how businesses harness their most important raw material - data. Our mission is bold: Organize enterprise data into actionable information that protects and promotes the business growth of multinational companies around the world. 

From managing enterprise risk and compliance to maximizing revenue and value, our data operating platform presents a widespread opportunity to build multilingual, AI/ML-based solutions that activate data for every function within a global enterprise. 

Our approach is unique, and it’s validated by our customers who tell us to keep forging ahead because no one else is aggregating, analyzing, and acting on data to uncover opportunities or solve problems quite the way we are.

We are looking for fearless innovators who have an insatiable appetite for building what no one has built before. 

About the Role

The mission of the Customer Success team is to identify, enable, and facilitate continuous value generation for customers. Your key responsibilities include: ensuring zero churn by facilitating high ROI for your customers, and expanding your book of business through upsells. Customer Success Managers (CSMs) leverage strong business acumen to help customers craft their KPIs and deliver value across those business goals.

In this role, you’ll be responsible for the end-to-end coordination and execution of functional deliverables during the delivery stage, priming your customer for long-term success. Following go-live your primary focus will be on measuring success of the program and guiding the customer on best practices, engaging executive stakeholders and further penetrating the account. This is an exciting opportunity for the right talented professional to:

- Work with some of the World's largest, most prestigious financial institutions 
- Build strong foundations for our Customer Success team
- Drive ROI across a growing suite of cutting edge Machine Learning powered products

What You'll Bring

• A deep and genuine interest in Behavox as demonstrated by a connection to its mission, marketplace and/or technologies
  
• Knowledge of managing relationships with financial services companies, Enterprise, or large corporations - leading change management efforts and driving customer accountability
  
• Skilled at working with Enterprise, high touch, clients with a BoB of < 10 clients valued higher than $250k
  
• Skilled at identifying revenue opportunities, devising account plans, and negotiating expansion opportunities
  
• Skilled in clear and concise communication (written/spoken) with team members/internal stakeholders and external counterparts, especially at executive level.

What You'll Do

• EXPAND accounts and generate additional revenue within their book of business
  
• REDUCE churn and retain accounts by increasing customer satisfaction
  
• PRIORITIZE strategically to provide customer analysis and activity plans
  
• SOLVE problems whilst applying highly customer-centric practices
  
• WORK across departments (PMs, PMs, AE) to champion for clients

What We Offer

• A truly global mission with a passionate community in locations all over the world
  
• Huge impact and learning potential as our aspirations require bold innovation
  
• Highly competitive compensation 
• Benefits include fully covered health coverage for employee and family
  
• Generous time-off policy and flexible work schedule

About Our Process
We take Talent very seriously and we are building a community of extraordinary individuals working together in very high performing teams. We also know that the best Talent always has options so we believe that the process has to be a two way assessment - the company AND the candidate assessing the business needs alignment, the career next step alignment, and the cultural alignment.

During the process we will begin by exploring the core factors regarding salary and location along with core experience and skills and values alignment. We will then deep dive explore the critical technical competencies we have identified for the role, and then we will deep dive in behavioral competencies.

The most aligned candidate will then be asked to do a practical work task simulation activity so we can make sure that you will enjoy the kind of work the role requires, and this task will typically be presented and discussed with a group of colleagues and managers. Finally we will ask you to meet with a number of our senior leaders to make sure that you are making the most informed call possible.

Please note that:

• We want to get to know you and have a genuine conversation, so the use of AI tools or assistance during live interviews is strictly prohibited and will result in immediate disqualification from the process 
• Interviews may be recorded for internal review purposes to ensure fairness and enable collaborative hiring discussions within the team.