Available Work Location: Shanghai, China 

What you’ll do

You are the technical keystone through the entire sales cycle - pre and post sales. You will work closely with our Enterprise prospects and customers in Greater China region to educate, empower, and ensure their success on the Cloudflare platform. You will leverage your technical expertise in Cloudflare’s global distributed network and technology to find best-fit solutions for prospects, to train and onboard new customers via video-conference, in person, or through documentation, and to support the long-term success of the customer. As an expert on web/mobile security and performance, you are a trusted source for developing new firewall rules from log files, crafting performance caching and delivery strategies, and creating or repurposing internal tools and scripts for customers.

As a Solutions Engineer, you are the technical customer advocate within Cloudflare. To aid your customers, you will work closely with every team at Cloudflare, from Sales and Product to Engineering and Customer Support. Your goal of customer success should drive you through the entire organization as you seek out and create scalable solutions for your customer’s needs.

What we're looking for 

Our Solutions Engineers come from a wide range of backgrounds: financial consulting, engineering, software development, product management, customer support & project delivery. We're serious about building a diverse team. When hiring we look for diversity of experience combined with genuine curiosity for our technology.

Ultimately, you are passionate about technology and have the ability to explain complex technical concepts in easy-to-understand terms. You are naturally curious, and an avid builder who is not afraid to get your hands dirty. You appreciate the diversity of challenges in working with customers, and look forward to helping them realize the full promise of Cloudflare. On the Solutions Engineering team, you will find a collaborative environment where everyone brings different strengths and jumps in to help each other.

Additional experience might include a combination of the skills below:

• Ability to manage a project, work to deadlines, and prioritize between competing demands;
• Hands on technically.
• Understanding of “how the internet works”. For example:
• Know the differences between TCP & UDP, and understand what kinds of applications may favor one over the other;
• Can explain the difference between authoritative DNS & recursive DNS;
• You understand the role of a firewall, why TLS (SSL) plays an increasingly important role on today's Internet, a solid understanding of HTTP and a willingness to dive deeper into the quirks of clients & servers alike;

Bonus Points

• Previous experience in a sales or consulting role covering East China region. 
• Fluency in Mandarin and English to support regional customers;
• Demonstrated experience with a scripting language (e.g. Python, JavaScript, Bash) and a desire to expand those skills;
• You've built a web application before, or contributed to an existing application in a meaningful way;
• You can describe the differences between CSRF, XSS and SQLi in detail, and Cloudflare's role in defending against them;
• Understanding of, or experience with, regulatory requirements such a PCI DSS, HIPAA, and SOC-2;

Are you fascinated by the chance to make a real impact on millions of Ubuntu users? We are looking for a passionate Linux kernel engineer to join our team and help us bring Ubuntu to the next generation of hardware. In this role, you will be responsible for developing and maintaining high-quality kernel support for a wide range of hardware devices. You will also work with upstream developers and driver vendors to integrate the latest hardware support into Ubuntu.

This role presents an exciting opportunity for an engineer to leverage their software engineering skills on cutting-edge hardware. We collaborate with world-leading OEM partners to deliver Ubuntu on their next generation of laptops, desktops, and workstations. You will tackle complex issues spanning a wide range of consumer components, from Wi-Fi and Thunderbolt docks to BIOS and UEFI. Additionally, you will face challenges in achieving optimal power efficiency and performance.

You will have the chance to explore the latest architecture and platform technologies from Intel, AMD and other silicon vendors, enabling them in Ubuntu and ultimately delivering them to the world. As part of this position, you will be expected to closely collaborate with upstream kernel maintainers and hardware vendors in analysing root causes, developing fixes, and submitting patches for review.
     

Location: This is a role based in either our Taipei, Taiwan or Beijing, China offices.                 

What your day will look like

• Collaborate regularly and proactively with a globally distributed team 
• Work closely with external silicon and hardware manufacturer delivery teams on bleeding edge Desktop, Laptop, and Server platforms
• Diagnose and resolve issues in the kernel reported by QA, customers and the community
• Enable new Linux kernel features as requested by customers
• Submit, review, and apply kernel patches, working with both internal and external upstream maintainers

What we are looking for in you

• Well-organised, self-starting and able to deliver to fixed schedules
• Demonstrated ability to present oneself in a professional manner when interacting with colleagues, business partners, and the open source community
• Ability to communicate effectively in English, both written and oral
• Significant programming experience in C, with Python and Bash scripting also highly regarded
• Solid background with git
• Knowledge of the Linux kernel and kernel subsystems
• Demonstrated experience with kernel patching and debugging
• Knowledge/experience with Linux kernel upstream processes and release cycle
• Strong grasp of device drivers, BSP’s, and other low level system engineering
• Prior experience with Ubuntu/Debian/Snap packaging would be highly regarded
• Knowledge of ACPI and UEFI is desirable
• Willing to travel globally up to 4 times a year for internal and external engineering events.

What we offer you

Your base pay will depend on various factors including your geographical location, level of experience, knowledge and skills. In addition to the benefits above, certain roles are also eligible for additional benefits and rewards including annual bonuses and sales incentives based on revenue or utilisation. Our compensation philosophy is to ensure equity right across our global workforce.  

In addition to a competitive base pay, we provide all team members with additional benefits, which reflect our values and ideals. Please note that additional benefits may apply depending on the work location and, for more information on these, you can ask in the later stages of the recruitment process.

• Personal learning and development budget of 2,000USD per annum
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Parental Leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues at ‘sprints’
• Priority Pass for travel and travel upgrades for long haul company events

About Canonical

Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.

Canonical has been a remote-first company since its inception in 2004.​ Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Company Overview

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. 

Through our leading expertise and multi-product suite - including Zuora Billing and Zuora Revenue — we provide a unified monetization and revenue automation platform that connects quoting, billing, payments, and revenue recognition end to end. Our solutions give finance and revenue teams a single source of truth for subscription economics, streamline ASC 606-compliant revenue recognition, and enable real-time insights into growth, profitability, and customer lifetime value.

We are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

The Team & Role

The Beijing Billing Core team is a specialized engineering powerhouse and the heartbeat of Zuora’s global platform. As a mission-critical core team, we architect the foundational systems that power the world’s most sophisticated enterprise businesses. We operate at the intersection of high-scale distributed systems and real-time data innovation, prioritizing long-term engineering excellence and robust, scalable design.

The Opportunity: Leading the Strategic Evolution

We are currently driving a high-stakes evolution from traditional enterprise architecture to an intelligent, event-driven ecosystem.

• Mission-Critical Impact: Your work sits at the center of the global economy, directly enabling the growth of industry-leading organizations.
• The AI-Augmented Frontier: We are pioneering the future of software delivery by embracing an AI-first engineering culture. Our team leverages advanced AI development environments to navigate complex architectural puzzles, allowing our engineers to focus on high-level systems thinking and innovation.
• Global Technical Leadership: This is a rare opportunity to bridge the gap between stable, world-class foundations and greenfield data engineering within a high-talent global hub.

The Mission: Architecting the Future of Billing

Your mission is to ensure our platform remains the definitive global standard for reliability and intelligence. You will solve the industry’s most challenging scale and consistency problems, building a self-healing, high-concurrency engine that defines the future of digital commerce.

This is a location specific position that requires you to come into the office regularly to be most effective. 

What you’ll do

• Architect Mission-Critical Systems: You will design and evolve high-performance, distributed services within our core Java environment. You will be responsible for the architectural stewardship of systems that process billions of transactions, ensuring they remain scalable, robust, and enterprise-grade.
• Drive Real-Time Data Innovation: You will lead the development of sophisticated stream processing pipelines and event-driven architectures. By bridging the gap between foundational data stores and real-time analytics, you will enable the "Intelligence Layer" that defines the future of our global platform.
• Pioneer AI-Augmented Engineering: You will embrace an AI-first development culture, utilizing advanced tools like Claude Code and Codex to navigate complex logic and solve deep architectural puzzles. You will champion engineering excellence, prioritizing disciplined, maintainable design over temporary workarounds.

What You’ll Achieve: Impact & Outcomes

Instead of a list of tasks, these milestones focus on your growth and impact within the team.

• In your first 3 months: You will develop a thorough understanding of our core engine and streaming pipelines. You will successfully use AI-assisted tools to deliver high-quality features and enhancements within our distributed environment.
• By month 6: You will take ownership of a specific service or functional area. You will implement complex streaming or backend features, ensuring they are performant and integrate seamlessly with our real-time data layer.
• Within your first year: You will contribute to the long-term reliability of our platform by resolving technical bottlenecks. You will collaborate with the team to adopt AI-augmented practices and play a key role in the transition toward a more responsive, event-driven architecture

Your Experience (Must-Haves)

To ensure an inclusive applicant pool, we have limited this to core skills essential for success in this role.

• Strong Java Foundations: Significant experience building and scaling services within large codebases using Modern Java, the Spring Framework, and ORM/Persistence Frameworks; committed to delivering clean, maintainable, and disciplined code.
• Distributed Systems & Data Engineering: Expert in architecting stream processing pipelines and managing data consistency in high-concurrency, data-intensive systems; proficient in leveraging Apache Kafka, Apache Flink, Apache Beam, and Change Data Capture (CDC) alongside MySQL, ClickHouse, and Redis to build scalable architectures that support evolving schemas and massive data growth.
• Infrastructure & Deployment: Proven ability to architect and manage cloud-native backend services using AWS and Kubernetes to ensure high availability and system resilience.
• AI-Assisted Productivity: Proficient in utilizing AI-assisted development tools such as Claude, Codex, and Cursor to solve complex engineering puzzles efficiently and increase overall technical leverage.

Nice to Haves

These are not required for application but are areas where you can add immediate value.

• Data & Analytics: Experience with relational database optimization or building real-time data synchronization solutions.
• Cloud Operations: Familiarity with deploying and monitoring services in cloud-native or containerized environments.
• Collaborative Approach: Experience working in a global engineering hub and a desire to participate in technical discussions and learning.

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world. 

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, variable bonus and performance reward opportunities, and retirement programs
• Medical, dental and vision insurance
• Generous, flexible time off 
• Paid holidays, “wellness” days and company wide end of year break
• More than 10 weeks  fully paid parental leave 
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing  

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

Do you enjoy solving complex technical problems?
We’re looking for a technically savvy rock star who understands the value of being customer-oriented, and someone who can actively deliver exceptional support services to our customer base.
The right candidate should be a natural problem-solver and a strong communicator. He/She will work in close collaboration with AppsFlyer’s R&D, Customer Success and Product Teams.He/She will actively engaged in cross department projects and strongly influence the product's evolution by providing viable feedback to advance the future of our product development.

Requirements:

• Passion for solving customer issues in a fast paced environment
• At least 3 years of experience with technical support / QA / data analysis/ development/ technical account management
• Experience in SQL querying and managing data
• Fluent in English
• Structured and process-oriented
• Mature communication skills that can smoothly handle communications between client, internal business teams and R&D teams in headquarter
• Ability to learn new technologies quickly
• Multitasking and ability to work independently

Responsibilities:

• Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, and issue resolution and communication.
• Serve as point of contact on customer escalations and ensure customer issues are resolved meticulously.
• Work with AppsFlyer’s R&D and product teams on escalations and product enhancement requests.
• Enrich our client Knowledge Base with relevant technical information.
• Create and lead support improvement processes across the company.
• Provide product feedback and insights to the business and R&D teams.
• Manage various internal projects, such as: training, ensuring support readiness for new feature releases, etc.
• Being a technical account manager for select VIP customers, working closely with the sales and business teams.

Preferred requirements:

• Development or mobile development experience
• Web / mobile marketing and digital advertising experience
• Being recommended by an AppsFlyer team member
• Experience in BI
• Experienced in LLM and AI Agent

As a global company operating from 25 offices across 19 countries, we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race, gender, culture, or sexual orientation. We value and encourage curiosity, diversity, and innovation from all our employees, customers, and partners.

“As a Customer Obsessed company, we must first be Employee Obsessed. We need to make sure that we provide the team with the tools and resources they need to go All-In.” Oren Kaniel, CEO