Your Mission, Should You Choose to Accept It 

You are the driving force behind our community, turning curious visitors into long-term members. As our Membership Growth Manager, you own the entire journey from the first inquiry to the final contract for everything from dedicated desks to private offices. You aren't just selling four walls and a chair; you’re pitching a vision of how people work, connect, and grow within The Social Hub. We need someone who lives for the thrill of hitting targets and possesses the organizational magic to keep the admin side running like clockwork. You’ll be the local expert on our products, spotting market opportunities before anyone else does. If you love building professional relationships and have a sharp commercial brain, we want to meet you. Let’s make some noise together. 

In Case You Don’t Know Who We Are 

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. 

What You’ll Do 

• Execute a bold commercial plan to meet and beat your membership sales targets. 

• Lead high-quality, inspiring tours of the hub that turn leads into loyal members. 

• Manage your entire sales pipeline in Salesforce, keeping every detail updated and accurate. 

• Handle the nitty-gritty admin, from drafting contracts to auditing payments and invoices. 

• Collaborate with marketing to build local campaigns that get people through our doors. 

• Report on your wins and losses, tracking churn, revenue, and member feedback to keep us improving. 

• Partner with the Member Relations team to create retention plans that keep our community thriving. 

• Scout the local market to stay ahead of the competition and refine our pricing strategy. 

What You’ll Have 

• You bring at least 5 years of sales experience, ideally within coworking, gyms, or membership clubs. 

• You have a bachelor’s degree and a proven track record of driving business growth. 

• You bring a mastery of reporting, forecasting, and data analysis to the table. 

• You have top-tier negotiation skills and a natural ability to connect with B2B partners. 

• You bring a problem-solving mindset that turns obstacles into closed deals. 

• You have exceptional communication skills in both English and the local language. 

• You bring high energy and a collaborative spirit to a team that works hard and plays hard. 

What We Offer 

• The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future 

• The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like Movement on the Ground and the TSH Talent Foundation to create meaningful change  

• The chance to learn and grow in your role with the potential for future growth 

• Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family! 

• A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff 

Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are. 

It’s with that in mind that Beyond is looking to add an Onboarding Manager to lead our onboarding efforts for new customers. As the world and travel landscape shift around us, so too do the needs of our clients. This role plays a key component in ensuring that our customers not only successfully adopt our solutions but also thrive in this evolving environment.

Before reading further...

Beyond is passionate about diversity and cultivating our team’s potential. If you’re hungry for a good opportunity, but don't meet every point in this job description, please apply anyway! 

As our Onboarding Manager, you will be responsible for:

• Training and educating the customer on Revenue Management best practices and how to use Beyond Pricing to achieve their revenue goals
• Driving early product adoption by ensuring customers understand and begin leveraging key features from the start
• Being responsible for the enablement and training of customers, ensuring they feel confident and autonomous using the platform
• Effectively managing the onboarding experience, ensuring timely completion of all tasks by both the customer and internal teams
• Launching customers efficiently and effectively to build stronger relationships, drive product adoption, and ultimately improve retention and satisfaction
• Maintaining a deep understanding of Beyond’s suite of products, integrations, and pricing algorithm
• Customizing the onboarding approach and feature set to meet the specific needs and goals of each customer
• Collaborating with cross-functional teams (e.g., Product, Support, Sales) to ensure a seamless and positive customer experience
• Acting as the voice of the customer to the Product team, sharing insights, trends, and feature requests to help

So what kind of person are we looking for in this role? The person who will be successful in this role will be:

• Be highly organized, curious by nature, and proactive in learning the ins and outs of a SaaS software
• Have deep customer empathy and find fulfillment in helping customers reach their goals
• Enjoy talking to people and be driven to provide an excellent customer experience
• Go above and beyond for both internal teams and customers
• Be a natural communicator, able to adapt their style to different personalities and situations and convey complex ideas clearly and convincingly
• Understand different customer profiles, the SaaS space, and know how to meet customer needs and expectations

Now that we’ve told you what the job looks like, here are the qualifications we're looking for in a candidate:

• 2 - 3  years of relevant experience in project management, onboarding or customer-facing roles (Sales, Customer Success)
• Language requirements: fluency in Italian, French and English
• Solid understanding of Onboarding or Customer Success best practices
• Creative and analytical thinker with strong problem-solving skills
• Exceptional verbal and written communication skills with the ability to communicate effectively at all levels
• Detailed-oriented and process-driven professional
• Proven ability to organise and handle multiple projects simultaneously
• Proven ability to learn how to use cloud-based SaaS solutions
• Highly motivated, driven self-starter

So what can you expect after you apply? Your application will be personally reviewed by a member of the Beyond hiring team and if there is a match in your experience and the role, you will:

• Have a video conversation with someone on our Recruiting team. This is a high-level conversation about your experience and interest, but also an opportunity for you to learn more about us
• Meet with our Manager of Onboarding for a deeper dive video conversation
• Complete an assignment and present it during a video call
• Meet the team!
• Interview with our CRO as a final step

Your Mission, Should You Choose to Accept It 

At Grandmother Café, hospitality is about presence, warmth and human connection. As a Café Specialist, you're the Grandmother Anchor, your value doesn’t come from speed, technical perfection or performance metrics. It comes from how people feel when they’re with you.  

You are a calm, familiar and reassuring presence on the floor: someone guests naturally feel comfortable approaching, talking to and staying a little longer with. You help create a homely, welcoming atmosphere where guests of all ages feel seen, cared for and at ease. Through small gestures, genuine conversation and emotional intelligence, you help bring the soul of the café to life. 

This role is intentionally designed to recognise that meaningful hospitality can be delivered through many personal styles and life journeys. 

In Case You Don’t Know Who We Are 

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. 

Grandmother Café is a community-driven café concept built around warmth, familiarity and human connection. Inspired by the feeling of being welcomed into someone’s home, Grandmother prioritises care and genuine interaction over speed or performance, encouraging guests to slow down, feel comfortable and stay a little longer. 

What You’ll Do 

• Create a warm, homely and welcoming atmosphere for every guest 
• Be a visible, calm and reassuring presence on the café floor 
• Engage in natural, unforced conversation when appropriate 
• Notice guests who may feel new, unsure or alone, and gently include them 
• Support guests in understanding the menu, concept and story behind Grandmother Café 
• Prepare and serve drinks including coffee, tea, hot and cold beverages 
• Serve food with care, including final plating and bake-off items 
• Support café service during both calm and busy moments 
• Maintain cleanliness, hygiene, safety and quality standards 
• Work closely with the café team and support colleagues when needed 

What You’ll Have 

• We warmly welcome candidates with non-traditional career paths, career breaks, or those returning to work 
• Confidence built through life and work experiences, you bring a vast amount knowledge! 
• A people-first mindset and a natural sense of care and hospitality 
• A natural ability to make people feel at ease and welcome 
• The ability to prioritise human connection over speed when the moment allows 
• A calm, reassuring presence, even during busy moments 
• Comfort learning new systems and processes at your own pace 
• Previous experience in hospitality, cafés, retail or customer-facing roles 
• Barista experience is welcome, though full training will be provided 
• English at a basic level and Spanish language at a conversational level are required. 

What We Offer 

• The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future   
• The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like Movement on the Ground and the TSH Talent Foundation to create meaningful change   
• The chance to learn and grow in your role with the potential for future growth   
• Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!   
• A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff   

Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.  

Wallapop is a Barcelona based scale-up driven by the purpose to empower people to embrace a more conscious and human way of consumption. We believe in a world where collaborative economy is mainstream. This is what drives us. 💫

Wallapop operates in Spain, Italy and Portugal, offering a catalogue of several hundreds of millions of products and services. Powered by technical innovation and continuous improvement, we bring together the scale & trust of classifieds with the marketplace’s convenience & reach. 🌱 Our mission is to enable a connected trade ecosystem, making 2nd-hand the norm through smart use of technology.

The Challenge 🧩

We are looking for a Senior Product Manager with expertise in Motors, Automotive Marketplaces, or Vehicle Aggregators to join the team, reporting directly to a Director of Product.

You will own the end-to-end experience for the Motors vertical, identifying product-market fit for new services that cater to both private sellers, buyers and professional car dealers. This is a high-impact role where you will balance the complexity of high-ticket transactions with user simplicity, ensuring that buying or selling a vehicle on Wallapop is transparent, trustworthy, and efficient.

This role requires a blend of industry insight, product vision, and leadership skills to drive initiatives that address the unique challenges of the automotive market. You will work in a cross-functional team, partnering daily with software engineers, designers, data scientists, and stakeholders like marketing, sales (professional accounts), operations, and customer service.

What You Will Do 👇

• Shape the Motors Ecosystem: Contribute to the long-term vision for Wallapop’s automotive category. You’ll prioritize a roadmap that boosts inventory quality, generates high-value leads for professionals, and makes listing a vehicle effortless for everyone.

• Tailor the Experience: Adapt our core marketplace features to meet the unique demands of the automotive world—think specialized search tools, smart vehicle categorization, and intuitive dealer management systems.

• Launch New Services: Partner with Operations, Finance, and external partners to design and launch value-added services like vehicle history reports and financing options.

• Experimental Discovery: Use data and experimentation (such as A/B testing) to improve the user journey from the first search to the final contact, reducing uncertainty and improving the quality of every lead.

• User & Market Intelligence: Act as the voice of the customer. You’ll gather insights from buyers, private sellers, and professional dealerships to deeply understand and solve the friction points of online vehicle sales.

• Collaborative Leadership: Guide cross-functional teams through the full product lifecycle, fostering an environment where high-quality features are shipped effectively and collaboratively.

• Evaluate Performance: Keep a pulse on product health and user feedback to drive continuous improvements and service excellence.

• Stay Curious: Keep up with automotive trends—from the rise of electric vehicles to new digital retail regulations—and advocate for best practices that keep Wallapop ahead of the curve.

What We’re Looking For 🔎

• Product Leadership: Significant experience in Product Management, specifically within automotive marketplaces, motors classifieds, or vehicle aggregators. You have a track record of navigating the unique dynamics of C2C and B2C transactions.

• Market Mastery: You understand the car-buying journey deeply—from how private sellers list their vehicles to how professional dealers use tools like DMS or inventory feeds to reach buyers.

• Technical Collaboration: You are comfortable bridging the gap between product vision and engineering. You can discuss API integrations and system architecture effectively to ensure technical feasibility and scalability.

• Strategic & Analytical Thinking: You enjoy solving complex problems and can use data to back up your decisions. You’re comfortable with data analysis tools and methodologies.

• Collaborative Influence: You have a natural ability to lead cross-functional teams and influence stakeholders at all levels, fostering a culture of transparency and shared goals.

• Language: Fluency in English is required to collaborate with our international team.

What Would Be A Plus 🚀

• Machine Learning Familiarity: Experience or interest in ML concepts, such as price estimation models or recommendation algorithms, to help us provide smarter insights to our users.

• Spanish Language Skills: While our main language is English, Spanish proficiency is a plus

Do note that all our jobs are 📍 Barcelona based. We follow a hybrid model where flexibility rules. We commit to a minimum of 6 days per month in the office. Each team self-organizes to decide on cadence and in-person/remote rituals.

Wallapop is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees as we want Wallapop to be a place for everyone.

Additionally to the opportunity to contribute to an agile product set up and work together towards achieving our meaningful mission, we offer the following 🍭 Perks & Benefits:

• Generous individual learning budget of 2k per year
• Free office meals, lunch selection from different providers
• Group and individual English, Catalan & Spanish lessons as part of our working day
• Private Health Insurance with Alan
• Flexible working hours + intensive Fridays
• Flexible remuneration to deduct from gross salary (kindergarten/food/transport check)
• Gym & Wellness plan, including physiotherapist in the office
• Generous referral Program & Charity Donation
• Bonus for weddings & newborns
• Wallapop Renta (Tax income support)
• Monthly plan for free shipping, bumps & home-pick-up on our services
• Work anniversary Gifts and Birthday Surprises
• Contribution towards your WIFI in your monthly payroll
• One-off payment based on compensation package to go towards setting up your home office
• Relocation package (monetary support and legal advice) and visa sponsorship, if applicable
• 26 holidays per year
• TOP hardware of your choice (latest Apple or Windows)

What does the hiring process for this position look like? 👀**Please, note that all interviews take place remotely over hangouts.**

Intro Call - run by talent acquisition, focus on providing more information about the role and the company as well as going over your experience, motivation, and expectations. This usually takes 45-60 minutes.

Expertise Interview - run by the hiring team, focus on the required core skills and the ability to deliver in a given context. This usually takes 60 minutes.

Case Study Submission - you will be assigned a task to submit within 5 up to 7 days where you will be able to showcase your expertise / technical skills required for the role.

Case study Interview - You will present the case study to showcase your product expertise. This usually takes 60 minutes.

Stakeholder Interview - run by relevant stakeholders reflecting the reality of the context of the role, focus on the ability to collaborate & deliver in a cross-functional set-up. This usually takes 60 minutes.

Culture Interview - run by culture interviewers, focus on adherence to Wallapop's purpose and business proposition. This usually takes 60 minutes. 

Offer - should you be the right candidate, your offer will be discussed over a call with talent acquisition and will then be confirmed in writing.