The Role… 

The Head Chef is responsible for leading and inspiring the kitchen team to deliver exceptional culinary experiences while driving operational and financial performance in Soho House Bangkok. Acting as a key leader within the business, this role oversees all aspects of kitchen management including menu development, food quality, cost control, and team leadership.

As the driving force behind the food offering, the Head Chef creates seasonal, innovative, and relevant menus that enhance member satisfaction and retention. Working closely with the Executive Chef and senior leadership team, this role ensures efficient kitchen operations, strong supplier partnerships, and full compliance with health, safety, and hygiene standards.

Why work with us…
Soho House offers a competitive compensation package along with a range of global benefits and perks. Whether you’re seeking a new challenge or looking to grow within your profession, we provide the support and development opportunities to help you progress in your career.

• Career Development opportunities across a global organisation
  • Soho Impact – our commitment to sustainability, community, and social impact
  • Learning & Development programmes to support your growth
  • Cookhouse & House Tonic – access to food and beverage perks
  • Regular team events and social activities
  • Birthday leave to celebrate your special day

Key duties…

Your normal responsibilities and duties shall include but are not limited to:

Culinary Leadership & Menu Development

• Lead the creation of seasonal, innovative menus aligned with Soho House standards and member expectations
• Ensure consistency, quality, and presentation across all dishes
• Develop and maintain a recipe and dish bible for the kitchen team
• Stay current with global culinary trends and bring fresh ideas to the food offering

Kitchen Operations & Team Management

• Lead, train, and develop a high-performing kitchen brigade, including interns and apprentices
• Foster a positive, disciplined, and creative kitchen culture aligned with The Soho Way
• Oversee daily kitchen operations, ensuring efficiency and high standards at all times
• Manage rotas, staffing levels, and productivity to control labour costs
• Act as the main point of contact for kitchen-related matters and problem-solving

Financial Management & Cost Control

• Maintain food cost and wage margins in line with budget and financial targets
• Prepare and present food costings for all menu changes
• Control waste, stock levels, and inventory to maximise profitability
• Identify opportunities to improve financial performance across the kitchen

Supplier & Stock Management

• Build and maintain strong relationships with local suppliers to source high-quality seasonal ingredients
• Oversee procurement, stock control, storage, and inventory processes
• Ensure accurate receipt and monitoring of all goods

Health, Safety & Compliance

• Ensure full compliance with HACCP and all food safety standards
• Maintain high levels of hygiene, food labelling, and temperature control
• Ensure all team members are trained in health and safety procedures
• Monitor and maintain kitchen equipment, reporting any issues promptly

Commercial Support & Collaboration

• Work closely with the Executive Chef and management team to drive member satisfaction and retention
• Support menu tastings, feedback processes, and continuous improvement initiatives
• Ensure front-of-house teams are fully knowledgeable about menu offerings
• Act on feedback, including mystery diner reports, with clear action plans

Measures of Success

• Achievement of financial targets including food revenue, cost of sales, and EBITDA contribution
• Consistent delivery of high-quality, innovative dishes aligned with brand standards
• Effective control of food costs, waste, and kitchen profitability
• High levels of member satisfaction and retention
• Strong team engagement, development, and retention
• Full compliance with health, safety, and hygiene standards

What we are looking for...

• 5–8 years’ experience in a high-volume, high-profile kitchen, ideally in a similar role
• A creative and innovative culinary leader with strong operational expertise
• Proven ability to lead, inspire, and develop a high-performing team
• Strong financial acumen including food cost control and inventory management
• Excellent knowledge of food safety, hygiene, and HACCP standards
• Strong organisational skills and ability to perform under pressure
• Thai Native with Fluent in English; additional languages are a plus
• Relevant culinary qualifications preferred

The mission of Speechify is to make sure that reading is never a barrier to learning.

Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its 2025 Design Award winner for Inclusivity.  

Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.

Overview

The responsibilities of our Platform team include building and maintaining all backend services, including, but not limited to, payments, analytics, subscriptions, new products, text to speech, and external APIs.

This is a key role and ideal for someone who thinks strategically, enjoys fast-paced environments, is passionate about making product decisions, and has experience building great user experiences that delight users.

We are a flat organization that allows anyone to become a leader by showing excellent technical skills and delivering results consistently and fast. Work ethic, solid communication skills, and obsession with winning are paramount. 

Our interview process involves several technical interviews and we aim to complete them within 1 week. 

What You’ll Do

• Design, develop, and maintain robust APIs including public TTS API, internal APIs like Payment, Subscription, Auth and Consumption Tracking, ensuring they meet business and scalability requirements
• Oversee the full backend API landscape, enhancing and optimizing for performance and maintainability
• Collaborate on B2B solutions, focusing on customization and integration needs for enterprise clients
• Work closely with cross-functional teams to align backend architecture with overall product strategy and user experience

An Ideal Candidate Should Have

• Proven experience in backend development: TS/Node (required)
• Direct experience with GCP and knowledge of AWS, Azure, or other cloud providers
• Efficiency in ideation and implementation, prioritizing tasks based on urgency and impact
• Preferred: Experience with Docker and containerized deployments
• Preferred: Proficiency in deploying high availability applications on Kubernetes

What We Offer

• A dynamic environment where your contributions shape the company and its products
• A team that values innovation, intuition, and drive
• Autonomy, fostering focus and creativity
• The opportunity to have a significant impact in a revolutionary industry
• Competitive compensation, a welcoming atmosphere, and a commitment to an exceptional asynchronous work culture
• The privilege of working on a product that changes lives, particularly for those with learning differences like dyslexia, ADD, and more
• An active role at the intersection of artificial intelligence and audio – a rapidly evolving tech domain

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Get to Know Our Team

Agoda, part of Booking Holdings, operates at the cutting edge of tech innovation. Work and build LLM-powered features that enable users to seamlessly book flights, hotels, and activities in an all-in-one experience.

Build solutions operating directly in real booking flows at Agoda scale. You’ll have real ownership over how the system is designed, built, and evolved, with the freedom to make meaningful technical and product decisions from day one.

This role is ideal for senior Data Scientists or ML practitioners who enjoy owning complex systems end-to-end and working at the intersection of ML, product, and engineering.

What You'll Do

• Own end-to-end LLM systems: Design, build, and own LLM-based systems, from understanding user intent to planning multi-step trips and invoking internal systems to search, price, and book.
• Turn ambiguity into production solutions: Translate open-ended product problems into concrete ML and LLM designs, balancing quality, latency, cost, and reliability in a real-world environment.
• Drive cross-functional decisions: Partner closely with product, engineering, and leadership to make informed trade-offs that directly shape the product and user experience.
• Iterate with real-world feedback: Ship quickly, learn from production usage, and continuously improve system behavior at scale.

What We're Looking For

• Technical depth: Strong hands-on Data Science experience, including modeling, feature engineering, statistics, and experimentation.
• LLM systems and evaluation: Experience building and operating production LLM systems (e.g., RAG, tool/agent orchestration, context and memory management), with a strong focus on evaluation, testing, and iteration — or the ability to ramp up quickly in parts of this space.
• Problem-solving mindset: Excellent analytical and problem-solving skills, with comfort operating in open-ended problem spaces where requirements evolve.

Why This Role

• Meaningful user impact: Help millions of travelers make better, more confident decisions for trips that matter to them.
• High ownership, high impact: Your work will directly shape a system used in real booking decisions — not demos or prototypes.
• Direct influence: Play a key role in both implementation and product direction.
• Competitive compensation: Flexible leveling with compensation aligned to experience and impact.

If you’re excited about building real-world AI products at scale and owning systems that directly impact millions of travelers, we’d love to hear from you

We welcome both local and international applications for this role. Full visa sponsorship and relocation assistance available for eligible candidates.

Get To Know Our Team:

The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity. We make the move to Agoda a breeze with assisted onboarding programs, and we continue to support and enrich our thousands of Agoda employees through individual growth with outstanding learning programs and various means of assistance. Our development of incredible benefits has ensured everyone can stay strong, healthy, and happy during their time at Agoda. Leading ambitious changes and making a positive impact in the lives of our employees, the People Team is a crucial and rewarding part of the Agoda family. 

The Opportunity:

As Director of Organizational Performance in the People Development & Performance team, you will be partnering with senior leaders across Agoda to drive programs and initiatives aimed at strengthening and evolving how we measure and assess organizational effectiveness, and drive interrelated performance management and adjacent talent management platforms and processes such as talent identification, succession planning, and more. Design and implementation of programs will require close partnership across the People Team and project teams in each department. You will have the opportunity to help shape Agoda’s organizational and performance management strategies globally to support achieving our vision and multi-year strategy.

What You’ll Do:

• Closely partner with senior departmental leaders and senior business partners and colleagues in the People Team (e.g., HRBPs, Compensation & Benefits, Learning & Development, etc.) to understand business strategy and current organizational context to identify and address opportunities to develop a high performing culture in their teams
• Manage platforms and cycles for performance calibration, talent review, performance review and succession planning across the company
• Analyze performance, org structure/complexity, and talent movement data to identify issues and recommend practical improvements to talent processes for rapid implementation
• Lead and develop a team (both directly and on project basis) to deliver platforms and programs on an all-Agoda and priority departmental program basis
• Ably represent People Team in Agoda leadership forums, and represents Agoda in interactions with related brand companies in people-related topics aimed at sharing and learning best practices, harmonizing policies where appropriate such as inter-brand transfer
• Mentor and develop other professionals in a maturing People function
• Translate people analytics into clear updates for stakeholders, shaping strategy and measuring program impact (e.g., exit drivers, retention, engagement, and performance-management trends)

What You'll Need to Succeed:

• 12+ years of experience in internal HR partnering, talent management and organizational consulting experience in large organization preferably in the tech industry, or strategic or management consulting experience
• Acute business acumen and understanding of how organizational structures and dynamics relate to execution
• Deep experience implementing, operating, and improving performance management platforms and processes, preferably in fast moving Tech environments
• Deep understanding of the systems and associated data across the employee lifecycle and attendant business processes across full employee lifecycle
• Excellent executive presence and the ability to clearly articulate messages to a variety of audiences
• Ability to bring business perspectives and facilitate outcomes is more important than experience in HR roles
• Excellent judgment, self-motivated, curious and trustworthy
• Outstanding ability to lead a team with strong ability to prioritize and guide robust, detailed execution
• Strong analytical and problem-solving capability backed with excellent data sense
• High level of discretion, confidentiality, and ethics
• Strong interpersonal skills and ability to collaborate across a diverse, multicultural organization
• Comfortable with ambiguity and change; brings structure and drive to deliver results
• Humility, sense of humor, flexibility, good interpersonal skills and the ability to lead difficult conversations are a must
• Undergraduate degree from a top university expected, advanced degrees welcome

**This role is Based in Bangkok – Relocation Support Provided** 

#melbourne #london #berlin #copenhagen #hongkong #seoul #tokyo #jakarta #manila #kualalumpur #singapore #hanoi #bangkok

RETENTION STRATEGIST

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are seeking a Driven and Results-Oriented Retention Strategist to join our team.

The Retention Strategist at Common Thread Collective (CTC) plays a critical leadership role in guiding our clients toward sustainable and scalable growth. This position is all about owning ensuring revenue is delivered predictably for the business through retention marketing efforts —using data-backed insights to build forecasts, shape strategic direction, and ensure consistent performance delivery. At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your role isn't limited to email strategy—you're a key partner to our clients on Customer Retention. You proactively communicate the rationale behind our approach and connect the dots between forecasts and the emails/sms/direct mail etc that are sent out. That level of clarity builds confidence and deepens trust, ensuring our clients feel supported and understood every step of the way.

You stand as a zealous advocate and representative of CTC's unique approach to retention and its accompanying tools.

 As a Retention Strategist, you lead with precision and vision, ensuring that every initiative meets the highest standards of execution and effectiveness.

You thrive on challenges, take ownership of outcomes, and are committed to building, optimizing, and scaling high-performance marketing strategies. We embrace the mantra, "Everyday in Everyplay, Count on Me," meaning we take full responsibility, drive excellence, and always deliver results.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Josh Tay, The Director of Retention. 
• As a Retention Strategist, you'll report directly to Josh — a leader known for challenging the norms of retention marketing and alignment with real business growth. Josh is known by his team, and all he’s worked with before, as someone who will make you level up in your thinking. Every team member has walked away being a better retention strategist after working with Josh, that’s his promise to you, no matter if you’ve worked with him for 1 month, 1 year or 5 years

Working under Josh’s guidance will push you to your limits in the best possible way. He models the value of “do whatever it takes to be the absolute best”, and learning from him means you’ll level up in knowledge, perspective and precision. Josh is committed to personally ensuring you reach your full potential as a Retention Strategist, supporting your journey every step of the way.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.

About Agoda

At Agoda, we bridge the world through travel. We are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.

We offer relocation and visa support, competitive compensation, and strong benefits from our Bangkok HQ.

The Opportunity

Reporting directly to the CMO, you’ll own Agoda’s brand presence across Asia (Japan, India, Korea, Singapore and beyond).This role combines long-term brand platform development, multi-market media governance, AI-enabled marketing, and executive influence.

You’ll need strong creative judgment, advanced digital media fluency, and the ability to translate brand ambition into measurable commercial impact. You’ll be expected to challenge assumptions, design experiments and iterate quickly, not just apply best-practice playbooks.

Key Responsibilities

• Define and own global branding strategy: set long-term ambitions and translate them into measurable priorities across markets; aligned to commercial goals and secure investment approvals.
• Build brand platforms and creative leadership: build scalable creative platforms that strengthen Agoda’s distinctiveness in Asia and deliver campaign-ready ideas. Raise creative briefs and ensure work is culturally relevant and commercially grounded.
• Own media governance: oversee multi-market brand media budgets (TV, OOH, YouTube, Meta, Programmatic, Digital Video). Define channel mix and budget allocation, manage agencies and platform partners, and run an always-on testing roadmap to optimize both brand impact and performance.
• Measure brand impact and govern investment: run and manage brand health studies and prove commercial contribution through data and testing. Design experiments, scale successful tests, and build investment cases for C-Forum approvals.
• Integrate AI into marketing workflows to move fast: integrate practical AI into production, localization and testing to speed execution and improve precision. Embed measurement to ensure AI initiatives move brand KPIs.
• Lead and influence cross-functional stakeholders: lead and scale a high performing regional brand and media team; influence cross-functional stakeholders with clear, data-backed brand investment strategy. Bridge creative ambition and performance accountability when engaging the C-suite.

What You Bring

• Proven Brand Leadership:15+ years of overall experience with minimum 10+ yrs in senior brand or agency roles, with a track record of developing and scaling distinctive, long-term brand platforms in competitive markets.
• Creative & Media Expertise Across Asia: deep experience overseeing multi-market brand campaigns and significant media investments, balancing global consistency with local cultural nuance. Strong understanding of digital media ecosystems and structured testing frameworks.
• Commercial & Analytical Rigor: proven track record connecting brand investment to commercial outcomes through data-driven tests. You design experiments, measure incrementality, and use results to optimize investment and defend budget decisions.
• AI & Digital Fluency: practical experience integrating AI into marketing workflows from localization and production to testing, iteration, and decision-making. Curious and forward-looking in applying new technology responsibly at scale.
• Executive Influence & Strategic Clarity: experience in presenting to C-level stakeholders and influencing investment decisions. Able to articulate long-term brand strategy with clarity, business logic, and conviction.
• High-Performance Leadership: minimum 10+ yrs of experience building, mentoring, and leading diverse, high-performing regional teams of 15-20 people. Operates with independence, high standards, ownership, and strong cross-functional collaboration.
• Culturally Intelligent & Resilient: comfortable operating across complex, multi-market environments. Balances ambition and discipline, remains composed under pressure, and navigates stakeholder dynamics with maturity and professionalism.
• Stakeholder Management: experience working with C-suite and senior leaders.

Ready to shape the voice and identity of a global brand?
Join Agoda and make your mark on the future of travel branding.

ABOUT THE ROLE
Here’s what you’ll be doing:

• Create and cultivate deep business relationships with the biggest producers, creators, venues and key stakeholders in the entertainment industry.
• Develop and deliver a growth strategy for the market, with an innovative and effective approach to scaling Fever's presence in the region
• Expertly manage commercial strategy with large partners ensuring value creation for both parties, and a sustainable strategic partnership between Fever and event organisers
• Evidence strong organizational skills to effectively balance and grow a large base of clients 
• Collaborate closely with cross functional stakeholders to successfully deliver on partner growth across Thailand and internationally
• Keep up to date with everything cool that’s happening in the entertainment; think of yourself as the expert for new and trending experiences

ABOUT YOU
Here’s what you should bring to the table:

• At least 4+ years of top tier consulting or equivalent experience, with ideally an additional 4+ years of experience in relevant sectors (e.g. corporate management, tech companies, sport / music / arts)
• Strong business development and partnership management skills
• Self-starter mentality with an ability to work in a demanding, dynamic start-up environment
• Demonstrated data-driven approach to business and task prioritization
• Excellent communication skills both written and verbal along with strong attention to detail
• Comfort in working with Microsoft Office, Google docs, and a Sales CRM (Sugar CRM is preferred)
• Fluent in Thai and English
• Knowledge of the city’s entertainment, events, and lifestyle trends

BENEFITS & PERKS

• Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance.
• Stock Options
• Opportunity to have a real impact in a high-growth global category leader
• 40% discount on all Fever events and experiences
• Responsibility from day one and professional and personal growth
• Great work environment with a fun, international team of talented people to work with!

#LI-hybrid #LI-fulltime 

Our Purpose – Bridging the World Through Travel 

We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness. 

We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone. 

At Agoda, we believe our people are our strength. We work hard and have fun, and we choose people who are dedicated to making things great. 

Get to Know Our Team 

Agoda’s Customer Support Team understands that travel can be an everchanging environment. That is why we provide in-person, real-time help around the clock and in 16 languages. No matter the issue, we present the best of Agoda’s values to each and every customer with multiple support channels and a strong desire to serve. Certainly, doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our customer’s experience. We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can. This has allowed us to develop new and effective products that produce meaningful results and continue to drive Agoda’s business performance. Our Customer Support Team serves a daily role in contributing to a core strength and service of Agoda with a clear vision and a focus on efficient and satisfying customer support. 

The Opportunity 

As a Customer Experience Specialist in Bangkok, Thailand, supporting Korean and English, you will: 

• Build strong problem-solving and communication skills that open doors to many future roles
• Support customers and partners from multiple countries and cultures, gaining truly global experience
• Join a data-driven, fast-learning team that experiments, improves, and shares feedback openly 

In this Role, you'll get to: 

• Deliver outstanding service to guests and partners via phone, email, and chat 
• Handle a high volume of inquiries and deliver accurate, timely resolutions
• Take end-to-end ownership of booking issues (e.g. changes, cancellations, payments, and other customer queries)
• Work towards achieving individual and team KPIs (e.g. quality, productivity, customer satisfaction, etc.)
• Apply Agoda policies and procedures in a fair and consistent way
• Collaborate with Team Leaders, Managers, and other teams to resolve complex or unusual cases
• Safeguard customer data and maintain strict confidentiality at all times
• Work rotational shifts (including mornings, evenings, and nights) to support a 24/7 global operation
• As part of a rotating shift schedule, you’ll occasionally work weekends and public holidays, planned in advance with your team
• Enjoy Agoda's Hybrid work model, i.e. primarily work-from-home, with on-site collaboration days roughly 1 week out of every 8 weeks

Core Skills and Competencies 

• A bachelor's degree is required
• Strong customer focus and a genuine desire to help others
• Excellent spoken and written Korean skills, and Business level of English
• Ability to stay calm, accurate, and professional under pressure
• Good problem-solving skills, using guidelines and data to make decisions effectively
• Flexibility to adapt to new tools, processes, and feedback
• Ability to manage time and priorities in a fast-paced, high-volume environment
• Reliability, integrity, and a positive, collaborative attitude 

Nice to Have 

• Prior working experience in customer support, contact center, or service roles
• Experience in travel, e-commerce, hospitality, or BPO is a plus
• Experience working with international customers or partners
• Familiarity with contact center, CRM, or ticketing systems
• Additional language skills beyond the core required language for the role if any 

Why Agoda 

• Hybrid work - Starting 4th months, working from home for 7weeks + working from office for 1 week (8weeks cycle)
• Competitive compensation with performance-based incentives
• Annual discretionary performance bonus
• Health insurance and other locally competitive benefits
• Agoda travel discounts and special rates on accommodation and related products
• Work from anywhere for up to 30 days per year
• Structured training, coaching, and clear performance metrics
• Opportunities to grow your career within the Customer Experience Group or across Agoda
• An inclusive, international work environment where your ideas and feedback are valued
• Agoda choice(welfare points)
• $400 USD allowance to set up your home office(one time payment)
• Daily snack + coffee machine

Hiring Process:

• Application Review - 1st Interview with HR - Job aptitude test - 2nd interview with Hiring Manager - Final decision & Offer

#2 #3 #LI-JI2 #CUST #seoul #bangkok #sydney #melbourne #perth #toronto #vancouver #shanghai #beijing #shenzhen #prague #hongkong #dublin #tokyo #osaka #yokohama #kualalumpur #warsaw #krakow #singapore #barcelona #madrid #taipei #dubai #hcmc #hanoi #edinburgh #phuket #nagoya #okinawa #fukuoka #sapporo #manila #OTHR

Our Purpose – Bridging the World Through Travel 

We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness. 

We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone. 

At Agoda, we believe our people are our strength. We work hard and have fun, and we choose people who are dedicated to making things great. 

Get to Know Our Team 

Agoda’s Customer Support Team understands that travel can be an everchanging environment. That is why we provide in-person, real-time help around the clock and in 16 languages. No matter the issue, we present the best of Agoda’s values to each and every customer with multiple support channels and a strong desire to serve. Certainly, doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our customer’s experience. We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can. This has allowed us to develop new and effective products that produce meaningful results and continue to drive Agoda’s business performance. Our Customer Support Team serves a daily role in contributing to a core strength and service of Agoda with a clear vision and a focus on efficient and satisfying customer support. 

The Opportunity 

As a Customer Experience Specialist in Bangkok, Thailand, supporting Korean and English, you will: 

• Build strong problem-solving and communication skills that open doors to many future roles
• Support customers and partners from multiple countries and cultures, gaining truly global experience
• Join a data-driven, fast-learning team that experiments, improves, and shares feedback openly 

In this Role, you'll get to: 

• Deliver outstanding service to guests and partners via phone, email, and chat 
• Handle a high volume of inquiries and deliver accurate, timely resolutions
• Take end-to-end ownership of booking issues (e.g. changes, cancellations, payments, and other customer queries)
• Work towards achieving individual and team KPIs (e.g. quality, productivity, customer satisfaction, etc.)
• Apply Agoda policies and procedures in a fair and consistent way
• Collaborate with Team Leaders, Managers, and other teams to resolve complex or unusual cases
• Safeguard customer data and maintain strict confidentiality at all times
• Work rotational shifts (including mornings, evenings, and nights) to support a 24/7 global operation
• As part of a rotating shift schedule, you’ll occasionally work weekends and public holidays, planned in advance with your team
• Enjoy Agoda's Hybrid work model, i.e. primarily work-from-home, with on-site collaboration days roughly 1 week out of every 8 weeks

Core Skills and Competencies 

• A bachelor's degree is required
• Strong customer focus and a genuine desire to help others
• Excellent spoken and written Korean skills, and Business level of English
• Ability to stay calm, accurate, and professional under pressure
• Good problem-solving skills, using guidelines and data to make decisions effectively
• Flexibility to adapt to new tools, processes, and feedback
• Ability to manage time and priorities in a fast-paced, high-volume environment
• Reliability, integrity, and a positive, collaborative attitude 

Nice to Have 

• Prior working experience in customer support, contact center, or service roles
• Experience in travel, e-commerce, hospitality, or BPO is a plus
• Experience working with international customers or partners
• Familiarity with contact center, CRM, or ticketing systems
• Additional language skills beyond the core required language for the role if any 

Why Agoda 

• Hybrid work - Starting 4th months, working from home for 7weeks + working from office for 1 week (8weeks cycle)
• Competitive compensation with performance-based incentives
• Annual discretionary performance bonus
• Health insurance and other locally competitive benefits
• Agoda travel discounts and special rates on accommodation and related products
• Work from anywhere for up to 30 days per year
• Structured training, coaching, and clear performance metrics
• Opportunities to grow your career within the Customer Experience Group or across Agoda
• An inclusive, international work environment where your ideas and feedback are valued
• Agoda choice(welfare points)
• $400 USD allowance to set up your home office(one time payment)
• Daily snack + coffee machine

Hiring Process:

• Application Review - 1st Interview with HR - Job aptitude test - 2nd interview with Hiring Manager - Final decision & Offer

#2 #3 #LI-JI2 #CUST #seoul #bangkok #sydney #melbourne #perth #toronto #vancouver #shanghai #beijing #shenzhen #prague #hongkong #dublin #tokyo #osaka #yokohama #kualalumpur #warsaw #krakow #singapore #barcelona #madrid #taipei #dubai #hcmc #hanoi #edinburgh #phuket #nagoya #okinawa #fukuoka #sapporo #manila #OTHR

CUSTOMER RETENTION STRATEGIST 

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.

Get to Know our Team:  

In the age of rapid technological advancement, the travel industry is more dynamic and complex than ever. Agoda’s Legal team is uniquely positioned to navigate this evolving global regulatory landscape. With a proactive mindset, the team tackles challenges head-on, providing decisive, solutions-oriented support while collaborating closely with multiple departments. We value out-of-the-box thinkers who are grounded in strong ethics and legal expertise, ensuring Agoda achieves the right results — the right way. 

Supporting this mission is our People Team — a true purveyor of opportunity. We search the globe for exceptional talent and foster an open, collaborative workplace built on diversity, equal opportunity, and potential. From seamless onboarding programs to continuous learning and development initiatives, we empower our employees to grow and thrive. Through comprehensive benefits and meaningful support systems, we ensure our people stay strong, healthy, and happy throughout their journey at Agoda. 

Together, our Legal and People teams play a critical role in driving Agoda’s success — protecting the business while empowering the talent that makes it all possible. As a Talent Acquisition Partner for the Legal team, you will sit at the intersection of these two impactful functions, helping us attract outstanding legal professionals who will shape Agoda’s future. 

The Opportunity: 

Join our dynamic team as a Talent Acquisition Partner / Senior Talent Acquisition Partner, where you'll play a pivotal role in shaping our workforce. Dive into the heart of recruitment, working collaboratively to source, screen, and connect with top-tier candidates. Your journey will involve close collaboration with key stakeholders to ensure that Agoda attracts and secures the brightest talents. This is more than a job; it's a chance for you to shape the future of our team and contribute to our success from day one. Seize the opportunity to build and implement best practices, making an immediate impact on our talent acquisition strategy 

In this role, you will focus on hiring for a variety of legal and compliance positions, including but not limited to Legal Operations, Contract Management, Corporate Governance, Compliance, Employment, Regulatory/Consumer Disputes, Product and Commercial Legal Counsel roles.  

Join us and be a key player in bringing exceptional individuals on board to drive Agoda's continued success!  

In this Role, you'll get to:

• Partner with hiring managers to understand their business objectives and hiring needs. Develop the recruitment strategy and ways to build a talent pipeline accordingly.  

• Own the full-cycle recruitment process ensuring a seamless, uniform, and positive candidate experience.  

• Build your network with high-potential talents to ensure that the business has access to the best talent in the market, working comfortably on a global level.  

• Engage in creative talent, mapping efforts for the purposes of building our candidate pipeline as well as to provide market intelligence to the business.  

• Work on recruitment projects and training to improve the standard for hiring within the organization.  

What you'll Need to Succeed: 

• 6-8+ years of recruiting experience in end-to-end recruitment   

• Demonstrated experience recruiting for legal roles, ideally within an in-house legal team for companies ideally in technology companies and platforms or for clients in the legal sectors 

• Ability to influence and partner with senior leadership across the company using a data driven approach.  

• Partner with hiring managers to define role requirements and target candidate profiles, while providing guidance on market expectations, job leveling, and competitive compensation packages to secure top talent 

• Experience closing candidates at all levels from early career to senior level candidates and negotiating complex compensation packages.  

• Strong computer skills and ability to work with different tools such as LinkedIn, Job Boards, Greenhouse, MS Office Suite, Power point and Excel 

• Excellent communication and interpersonal skills, with a strong ability to influence and “sell” opportunities, build trust with senior candidates, and guide them through jurisdictional changes and international relocation decisions 

• Ability to be proactive, identify areas of improvement, and drive process improvement initiatives.   

• Highly passionate about recruitment  

It's Great if you have:  

• Knowledge of recruiting and/or sourcing in APAC region  

• Experience hiring for legal professionals  

• Familiarity with legal qualifications, certifications, and the unique requirements of legal and compliance roles 

Get to Know our Team:  

The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity. We make the move to Agoda a breeze with assisted onboarding programs, and we continue to support and enrich our thousands of Agoda employees through individual growth with outstanding learning programs and various means of assistance. Our development of incredible benefits has ensured everyone can stay strong, healthy, and happy during their time at Agoda. Leading ambitious changes and making a positive impact in the lives of our employees, the People Team is a crucial and rewarding part of the Agoda family.  

The Opportunity 

We are seeking a Executive Recruiter to play a critical role in shaping the company’s leadership future. In this role, you will partner closely with senior executives and business leaders to attract, assess, and close exceptional executive-level talent that drives long-term growth and organizational success across the organization. 

This is a highly strategic position where you will operate as a trusted advisor to leadership, owning complex and confidential searches for senior and executive roles. Beyond execution, you will influence hiring strategy, provide deep market and talent intelligence, and help strengthen executive pipelines and succession planning. If you thrive in ambiguity, enjoy operating at the intersection of talent and business strategy, and bring strong executive presence, this role offers the opportunity to make a lasting impact. 

This role is based in Bangkok, Relocation Support will be provided.

In This Role, You’ll Get To 

Conduct Executive Search & Assessment 

• Partner with senior leadership to define executive hiring needs aligned to business priorities, growth plans, and organizational design. 
• Lead end-to-end executive search processes, including direct sourcing, market mapping, assessment, and offer management for senior and complex roles. 
• Build and maintain long-term executive talent pipelines to support future leadership and succession needs. 
• Conduct rigorous, capability- and values-based executive assessments to ensure strong leadership effectiveness and cultural alignment. 
• Navigate highly confidential searches, evolving requirements, and complex offer scenarios with discretion and sound judgment. 

Analyze Market & Talent Intelligence 

• Provide real-time insights on executive talent markets, competitor intelligence, and senior talent availability.
• Advise leaders on role scope, leveling, and compensation considerations using data and market benchmarks.
• Partner with stakeholders to anticipate future leadership needs and proactively shape executive talent strategies. 

Build Partnership & Influence 

• Act as a trusted advisor and coach to senior leaders on executive interviewing, assessment, and decision-making. 
• Influence hiring strategy, timelines, and trade-offs with credibility, data, and a strong understanding of business context. 
• Operate confidently in ambiguous or newly created roles, helping leaders bring clarity and alignment to executive hiring decisions. 
• Lead or contribute to recruitment initiatives and projects that elevate executive hiring standards across the organization. 

 
What you’ll Need to Succeed: 

• 8+ years of recruiting experience in a fast-growing tech company or top-tier agency 
• Proven experience hiring senior leaders and executives in complex, fast-growing, or scaling environments. 
• Excellent communication and interpersonal skills, with proven ability to take initiative and build strong, productive relationships.  
• Background in executive search firms and/or in-house executive talent acquisition. 
• Strong track record of closing senior-level candidates and navigating complex, high-stakes offer negotiations. 
• Demonstrated ability to work autonomously with high levels of judgment, discretion, and accountability. 

It's Great if you have:  

• Knowledge of recruiting and/or sourcing across regional or global scale  
• Experience hiring across departments for Executive roles 

#HR# #sanfrancisco #sanjose #losangeles #sandiego #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #dallas #houston #seattle #sydney #melbourne #shanghai #beijing #hongkong #budapest #dublin  #kualalumpur #malta #amsterdam #oslo #manila #warsaw #moscow #saintpetersburg #singapore #seoul #taipei #bangkok #Phuket #istanbul #london #manchester #liverpool #edinburgh #hcmc #hanoi #newdelhi #bangalore #yokohama  

Why Agoda?

Agoda is a leading global travel tech company on a mission to make travel easier and more rewarding for everyone. Headquartered in Bangkok, we unite over 90 nationalities who share a passion for discovery, innovation, and impact. We move fast, experiment boldly, and let data guide our decisions. Our technology connects millions of travelers to the world’s best stays and experiences every day. At Agoda, you’ll find the scale of a global platform with the spirit and agility of a startup.

This is a unique moment to join Agoda: you’ll work in direct partnership with the CMO and executive team, shaping communications that influence travelers, partners, employees, and policymakers across 200+ markets. Our culture rewards ownership, experimentation, speed, and measurable impact. We offer relocation and visa support, competitive compensation, and strong benefits from our Bangkok HQ.

The Opportunity

Reporting directly to the CMO, you will shape and amplify Agoda’s global narrative across consumer and corporate PR, crisis management, internal communications, and employer branding. You’ll set the strategy, lead a high-performing team, and partner with senior leaders to shape Agoda’s reputation worldwide.

Key Responsibilities

• Set Global Communications Strategy: Architect and execute a unified approach across PR, internal comms, and employer branding to build and protect Agoda’s reputation
• Lead Storytelling & Newsroom: Oversee high-impact, multi-market storytelling powered by data and creativity, partnering with in-house and agency teams
• Executive & Crisis Counsel: Advise the CEO and the rest of the C-Suite on media relations, thought leadership, and reputation management, including crisis response.
• Drive Internal Alignment: Deliver strategic communications that engage and inspire employees, strengthening culture and alignment.
• Elevate Employer Brand: Position Agoda as a top employer in Asia and beyond through compelling, authentic communications.
• Team Leadership: Inspire, develop, and scale a diverse team of communications professionals, both local and remote.
• Stakeholder Engagement: Build strong relationships with internal leaders, media, partners, and vendors.
• Measure & Optimize Impact: Leverage analytics and emerging technologies to track, measure, and optimize communications outcomes.

What You Bring

• Extensive Communications Leadership: 12+ years of experience in leading global communications or agency teams with high editorial standards.
• Crisis Management Expertise: Proven ability to navigate complex issues with external stakeholders.
• Humble, Trust-Building Approach:Earns trust through openness and hands-on collaboration, not title or credentials.
• Builder’s Mindset: Creative, data-driven, and experimental approach to designing scalable systems and processes.
• Multi-Market Experience: Track record of delivering impactful stories across diverse markets.
• Tech & Data Fluency: Curiosity for emerging tools, including AI, to enhance storytelling and communications.
• Team Leadership: 5+ years managing high-performing, diverse teams.
• Stakeholder Management: Experience working with C-suite and senior leaders.

Ready to shape the voice of a global brand and lead a world-class team?

Join Agoda and make your mark on the future of travel communications.

At Agoda, we believe our people are our strength. We work hard and have fun, and we choose people who are dedicated to making things great. 

Get to Know our Team:  

The Customer Experience Group (CEG) of Agoda effectively serves our customers and partners to ensure satisfying results. This great task is accomplished with the support of our Global Service Vertical team. We serve as the backbone for Customer Experience Group’s global operations. Our team is comprised of project managers, process owners, analysts, and talent management. Together we work nonstop to improve the quality and efficiency of our customer and partner support processes. Working with the Global Service Vertical team is a great opportunity to collaborate with various stakeholders and develop initiatives with our sister companies and external partners all over the world. We are a very data-driven environment, eager to move fast and learn through experimentation. A clear focus on supporting our customers and partners is bolstered by a strong, entrepreneurial culture that enriches us and Agoda’s business performance. 

Operational Excellence, Partnerships, and Automation (OEPA) is a part of CEG’s Global Service Vertical. 

The Opportunity: 

This role is responsible for managing global operational excellence projects in the Customer Experience Group (CEG), focusing on (i) automation of customer service and support (ii) process optimization, (iii) operations team’s performance improvement. This role can serve as a good transition from software engineering/technical field to business, and vice versa. 

In this Role, you’ll get to:  

• Learn about and understand core issues affecting the business, identify opportunities for improvement, and develop testable hypotheses to fix the problem 
• Support product initiatives and ensure good coordination and collaboration between the teams in various Agoda’s departments as well as within the CEG organization to achieve projects milestones and goals 
• Lead operational flows configuration analysis aiming at processes improvement, automation of activities and implementation of new product improvements 
• Translate, improve, and encode existing process flows on the agent interface software using low-code products, or utilizing pieces of pre-defined code and logic statements. Note that hands-on encoding (using a tool built on top of JavaScript) can be >60% of work during a certain stage of the project.
• Lead User Acceptance Testing (UAT) with selected teams and launch new processes globally 
• Analyze data to ensure that the outputs of processes are achieved; identify key issues and risks, report accordingly to management and propose solutions to be implemented 
• Ensure constant communication between project teams and other stakeholders 
• Work closely with Product Management/Engineering/Tech to improve the tool for end users  
• This is a hands-on role where you have to build on a low-code/simplified JavaScript tool and conduct many of your own data analyses (primarily SQL, Metabase, & Tableau) 

What you’ll Need to Succeed: 

• Bachelor's Degree in Computer Science, Mathematics, Statistics, Engineering majors
• Fresh graduates-3 years of experience in data-heavy operations/software development/process flow automation development/management consulting
• Skilled at statistical software e.g. SQL, VBA, SAAS, Tableau, etc.
• Programming skills e.g. JavaScript, Python, etc.
• Able to analyze business challenges with a data-driven approach and communicate actionable recommendations to business leaders
• Analytical and able to define analysis structure and interpret data. Ideally, you have some programming background
• Comfortable with uncertainty and experimentation
• Strong English communication skills (additional language is a plus), conceptual ability and ability to work with stakeholders at all levels
• Able to work in a fast-paced, dynamic, multicultural environment
• Take initiatives and look for opportunities for improvements
• Willing to take and give feedback to colleagues
• Detail-oriented, hands-on with the ability to complete tasks with speed and accuracy 

What we offer: 

• Competitive compensation package (relocation support for successful overseas candidates).
• Exciting, high-impact career opportunity including moves between teams and global locations. You will be interacting with departmental senior leadership team regularly.
• Dynamic multinational working environment with colleagues of diverse educational and professional backgrounds.
• Continuous learning and development opportunities through corporate learning programs.
• Modern office space and convenient location at the heart of Bangkok metropolitan. 

• Get to Know our Team:   

  The Customer Experience Group (CEG) of Agoda effectively serves our customers and partners to ensure satisfying results. This great task is accomplished with the support of our Global Service Vertical team. We serve as the backbone for Customer Experience Group’s global operations. Our team is comprised of project managers, process owners, analysts, and talent management. Together we work nonstop to improve the quality and efficiency of our customer and partner support processes. Working with the Global Service Vertical team is a great opportunity to collaborate with various stakeholders and develop initiatives with our sister companies and external partners all over the world. We are a very data-driven environment, eager to move fast and learn through experimentation. A clear focus on supporting our customers and partners is bolstered by a strong, entrepreneurial culture that enriches us and Agoda’s business performance.  

  The Opportunity:  

  This role is responsible for managing global operational excellence projects in the Customer Experience Group (CEG), focusing on (i) automation of customer service and support (ii) process optimization, (iii) operations team’s performance improvement. This role can serve as a good transition from software engineering/technical field to business, and vice versa.  

  In this Role, you’ll get to:   

  Your responsibilities include the following:  

  • Learn about and understand core issues affecting the business, identify opportunities for improvement, and develop testable hypotheses to fix the problem  
  • Support product initiatives and ensure good coordination and collaboration between the teams in various Agoda’s departments as well as within the CEG organization to achieve projects milestones and goals  
  • Lead operational flows configuration analysis aiming at processes improvement, automation of activities and implementation of new product improvements  
  • Translate, improve, and encode existing process flows on the agent interface software using low-code products, or utilizing pieces of pre-defined code and logic statements. Note that hands-on encoding (using a tool built on top of JavaScript) can be >60% of work during a certain stage of the project  
  • Lead User Acceptance Testing (UAT) with selected teams and launch new processes globally  
  • Analyze data to ensure that the outputs of processes are achieved; identify key issues and risks, report accordingly to management and propose solutions to be implemented  
  • Ensure constant communication between project teams and other stakeholders  
  • Resolve problems through data analysis, provide efficient reporting and effective communication  
  • Work closely with Product Management/Engineering/Tech to improve the tool for end users   
  • This is a hands-on role where you often have to build on a low-code/simplified JavaScript tool and/or conduct many of your own data analyses (primarily SQL, Metabase, & Tableau)  

  What you’ll Need to Succeed:  

  • 4+ years of experience in project/program management, software development, process flow automation development, management consulting, finance, or data-heavy operations  
  • Familiar with operational process configuration tools, e.g., MS Visio, agent guidance software, low-code development, basic computer programming 
  • Able to analyze business challenges with a data-driven approach and communicate actionable recommendations to business leaders.  
  • Analytical and able to define analysis structure and interpret data. Ideally, you have some programming background. 
  • Skilled at statistical software e.g. SQL, VBA, SAAS, Tableau, etc. 
  • Programming skills (JavaScript, Python, etc.) 
  • Comfortable with uncertainty and experimentation 
  • Proven track record of developing and implementing action plans to achieve business objectives with clear and tangible metrics 
  • Strong English communication skills (additional language is a plus), conceptual ability and ability to work with stakeholders at all levels 
  • Experience in project/stakeholder management, process improvement, planning, and performance management 
  • Able to work in a fast-paced, dynamic, multicultural environment 
  • Take initiatives and look for opportunities for improvements. Willing to take and give feedback to colleagues 
  • Detail-oriented, hands-on with the ability to complete tasks with speed and accuracy  

  What we offer  

  • Competitive compensation package (relocation support for successful overseas candidates)  
  • Exciting, high impact career opportunity including moves between teams and global locations. You will be interacting with departmental senior leadership team regularly. 
  • Dynamic multinational working environment with colleagues of diverse educational and professional background  
  • Continuous learning and development opportunities through corporate learning programs  
  • Modern office space and convenient location at the heart of Bangkok metropolitan  
   

Get to Know Our Team
The Corporate Strategy team works directly with Agoda’s management team to provide business critical insights using analytics, ensure cross-functional alignment of goals and execution, and help teams drive strategic initiatives forward. We stay focused on aligning the highest-level company priorities with effective day-to-day operations and help evolve early-stage ideas into high-impact opportunities. 

The Opportunity
As a Project Team Assistant, you will play a key role in supporting a large-scale transformation project. You’ll work closely with project managers and cross-functional teams to ensure smooth execution, clear communication, and timely delivery of project milestones. This is a temporary position with possibility of an extension, ideal for someone looking to gain hands-on experience in project management and corporate strategy. This role will mostly be remote although may require a few days of in-person working sessions in the office. 

In This Role, You Will:

• Conduct quantitative and qualitative analyses, synthesizing findings into clear written deliverables
• Track project milestones, risks, and dependencies to support effective project execution
• Coordinate with cross-functional teams to gather inputs and ensure alignment on deliverables
• Develop well-structured documentation to communicate project progress and insights
• Collaborate with other team members on additional tasks as needed

What You Will Need to Succeed:

• At least 1–2 years of relevant work experience preferred
• Candidates must hold Thai nationality, as this role does not support visa sponsorship
• Strong analytical skills and attention to detail
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Proactive, solution-oriented mindset with excellent communication skills (written and verbal)
• Team player who thrives in a collaborative setting
• Proficiency in Google Suite (Google Sheets, Google Slides) and Excel
• Able to start immediately

Perks:

• Be part of a dynamic, fast-paced team solving interesting strategy and implementation challenges
• Exposure to corporate strategy and transformation projects
• Attractive compensation and mentorship from experienced project managers

Role Overview 

The Quality Assurance Manager leads CEG’s global QA function for multichannel operations across Accommodation, Flights, AST and B2B funnels. This role translates QA data into high impact, actionable insights, partners with operations and cross functional stakeholders to prioritize improvements, and drives measurable gains in customer experience, efficiency and compliance. The role is strategic and stakeholder facing, not a transactional monitoring role. 

Key Responsibilities 

• Lead and scale a global QA function (~60 FTE across multiple countries), setting strategy, priorities and standards for QA across all CEG funnels. 

• Design, evolve and automate QA frameworks, scorecards and measurement approaches that deliver clear, actionable insights tied to business KPIs (CSAT, NPS, FCR, AHT, quality adherence, cost-to-serve). 

• Own insight delivery: convert QA findings into prioritized opportunities, business cases and recommended interventions (training, SOP changes, tooling, staffing). 

• Drive cross functional stakeholder engagement with CST, AST, RTA, B2B, Workforce Planning and Product to ensure QA insights translate into implementation and outcomes. 

• Build and maintain executive grade reporting dashboards and cadence (daily/weekly/monthly) that surface trends, risk areas, remediation status and ROI of quality initiatives. 

• Lead root cause analysis for systemic customer experience issues and coordinate resolution end-to-end with accountable teams. 

• Influence operational strategy and continuous improvement initiatives by embedding QA as a decision driver for policy, process and automation changes. 

• Define QA governance, compliance monitoring and audit readiness across local and international operations; escalate and close gaps where required. 

• Foster a high-performance QA culture: lead calibration, standards alignment, coaching for QA managers/analysts, and career development for the team. 

• Champion efficient workflows: identify and implement automation and tooling (reporting, sampling, workflow) to scale QA impact and reduce manual effort. 

• Represent QA in cross CEG leadership forums, present insights to senior stakeholders, and advocate for customer centric tradeoffs. 

What Success Looks Like 

• QA insights routinely inform priority operational changes across CST, AST, RTA and B2B. 

• Measurable improvements in CSAT/FCR/AHT tied to QA-led initiatives. 

• Reliable, trusted reporting used by ops and leadership to make decisions. 

• Faster time-to-resolution for recurring customer issues through coordinated root cause remediation. 

• High engagement and capability growth within the global QA team. 

Required Qualifications & Experience 

• 5+ years’ experience in customer service/contact center organizations with progressive responsibility; 4+ years in leadership of QA or quality programs. 

• Strong experience turning quality data into business actions, presenting to senior stakeholders and driving cross functional change. 

• Demonstrable experience managing distributed/virtual teams across multiple countries. 

• Proficient in designing QA frameworks, scorecards and governance for multi-channel contact centers (voice, chat, email, social). 

• Advanced competency with data analysis and visualization (Excel, BI tools); comfortable building dashboards and presenting executive summaries. 

• Excellent stakeholder management, influencing and communication skills in English. 

• Proven problem-solving skills, prioritization and ability to run multiple initiatives concurrently. 

• Comfortable with ambiguity and driving outcomes in fastpaced environments. 

Strongly Preferred 

• Experience with contact center platforms (Genesys, Verint, or equivalent). 

• Working knowledge of SQL or experience partnering closely with analytics/data teams. 

• Experience implementing automation in QA workflows (RPA, reporting automation, integration with QA tools). 

• Track record of improving CSAT/FCR through QA-led programmes. 

What We Value 

• Strategic, data-driven, action oriented mindset focused on impact and measurable outcomes. 

• Collaborative leader who builds trust across operations, analytics and product teams. 

• Curious and experimental, advocates testing, measurement and continuous improvement. 

• High standards for quality, while enabling frontline teams to succeed. 

Compensation & Location Notes 

• Onsite position in Bangkok or Kuala Lumpur – we work in a hybrid setup with 2-3 days in office and remaining working from home. Relocation package available for the right candidate. 

The Compensation & Benefits team at Agoda has been instrumental in launching innovative compensation & benefits programs, providing key insights to managers, and working with our Management to build a world-class company. Agoda has experienced dramatic growth and as we attract more talent, we are looking for an analytical, business-oriented, individual who can identify new solutions to attract and retain our global employee base. We are looking for someone who has experienced in job architecture, and thrives in analyzing and communicating data efficiently. 

The ideal candidate will report to the Total Rewards Director and work alongside a high-performing team, partnering closely with Talent acquisition, HRBPs, and business leaders across Agoda. You will shape compensation strategy for a globally scaling Tech company, drive pay-for-performance frameworks and job architecture evolution. 

This role is based in our Bangkok office which is in the heart of the city, on a hybrid mode and flexibility with no full-remote options/other city options; we welcome both local and international applications for this role. 

This position is open to both local and international candidates with relocation support available for eligible candidates to help ensure a smooth transition to working and living in Bangkok. 

What you’ll do: 

• Strategic compensation design and implementation 

• • Design, implement and evolve compensation frameworks across Agoda businesses, especially on pay-for-performance models and compensation budgeting 

• • Lead the compensation review cycles with accuracy, efficiency, and effective rewards communications 

• • Develop and enhance job architecture frameworks to ensure consistency and fairness 

• Business partnerships 

• • Partner effectively with business leaders and other stakeholders to address rewards problems; provide innovative and practical solutions.  

• • Present clear, actionable insights and recommendations to leadership through well-structure presentations, and reports 

• Analytical review 

• • Conduct and review compensation benchmarking analysis to ensure competitive, fair and effective compensation packages 

• • Manage personnel cost insights in alignment with financial planning 

• • Identify opportunities to improve process and simplify complexity 

Agoda is a dynamic and fast-changing environment.  We expect the person in this role to be flexible in his or her understanding of the role and to be able and willing to adapt, to add additional areas of focus, and to respond to changing organizational needs, viewing them as an opportunity to grow and develop a varied portfolio of career skills. 

What you need: 

• At least 5 years of work experience 

• A background in Compensation, Job architecture, job evaluation and is high desirable 

• Proven, deep analytic and problem-solving skills 

• Great stakeholders management, able to engage in a strategic discussion with senior management stakeholders 

#Thailand #Singapore #Vietnam #Malaysia #Indonesia #Philippines #India #China #SouthKorea #UK #Germany #France #Netherlands #Spain #Italy #Sweden #Switzerland #Ireland #Denmark #Brazil #Mexico #Argentina #Chile #Colombia #Peru #USA #UnitedStates #FinanceManager #AccountingManager #Payout #AccountsPayable #AP #FinanceJobs #AccountingJobs #JobOpportunity #NowHiring #JoinOurTeam #FinanceCareers #AccountingCareers #Payments #FinancialOperations

Get to Know our Team: 

The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity. We make the move to Agoda a breeze with assisted onboarding programs, and we continue to support and enrich our thousands of Agoda employees through individual growth with outstanding learning programs and various means of assistance. Our development of incredible benefits has ensured everyone can stay strong, healthy, and happy during their time at Agoda. Leading ambitious changes and making a positive impact in the lives of our employees, the People Team is a crucial and rewarding part of the Agoda family. 

The Opportunity:

Join our dynamic team as a Talent Acquisition Partner, where you'll play a pivotal role in shaping our workforce. Dive into the heart of recruitment, working collaboratively to source, screen, and connect with top-tier candidates. Your journey will involve close collaboration with key stakeholders to ensure that Agoda attracts and secures the brightest talents. This is more than a job; it's a chance for you to shape the future of our team and contribute to our success from day one. Seize the opportunity to build and implement best practices, making an immediate impact on our talent acquisition strategy. Join us and be a key player in bringing exceptional individuals on board to drive Agoda's continued success!

In this Role, you'll get to 

• Partner with hiring managers to understand their business objectives and hiring needs. Develop the recruitment strategy and ways to build a talent pipeline accordingly. 

• Own the full-cycle recruitment process ensuring a seamless, uniform, and positive candidate experience. 

• Build your network with high-potential talents to ensure that the business has access to the best talent in the market, working comfortably on a global level. 

• Engage in creative talent mapping efforts for the purposes of building our candidate pipeline as well as to provide market intelligence to the business. 

• Work on recruitment projects and training to improve the standard for hiring within the organization. 

What you'll Need to Succeed:

• 6+ years of recruiting experience in a fast-growing tech company or top-tier agency 

• Ability to influence and partner with senior leadership across the company using a data driven approach. 

• Experience closing candidates at all levels from early career to senior level candidates and negotiating complex compensation packages. 

• Strong computer skills and ability to work with different tools such as LinkedIn, Job Boards, Greenhouse, MS Office Suite, Power point and Excel

• Excellent communication and interpersonal skills, with proven ability to take initiative and build strong, productive relationships. 

• Ability to be proactive, identify areas of improvement, and drive process improvement initiatives.  

• Highly passionate about recruitment 

It's Great if you have: 

• Knowledge of recruiting and/or sourcing in APAC region 

About WPP Media 

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. 

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com 

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values: 

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity. 

• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust. 

• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise. 

Role Summary and Impact 

The Senior Director, People is responsible for leading and optimizing all HR functions across the organization. The role serves as a strategic advisor and operational leader, driving excellence in HR service delivery and enhancing employee experience.

Strategic HR Leadership:

• Develop and implement People strategies aligned with the WPP Media’s business objectives and goals.
• Provide strategic guidance on talent acquisition, development and retention.

Talent Management:

• Lead talent acquisition efforts by developing recruitment strategies, leading the hiring process, and ensuring the organization attracts and retains top talent.
• Oversee performance management processes, including goal setting, performance reviews, and career development.

Employee Relations:

• Foster a positive work environment and manage employee relations issues effectively.
• Handle employee grievances, conflicts, and disciplinary matters in accordance with company policies and legal requirements.

Organizational Development:

• Drive initiatives to enhance organizational effectiveness, employee engagement, and workplace culture.
• Implement programs to promote diversity, equity, and inclusion within the organization.

Compensation and Benefits:

• Support the development of and administer competitive compensation and benefits programs to attract, motivate, and retain employees.
• Ensure compliance with relevant laws and regulations governing compensation and benefits.

Learning and Development:

• Oversee the design and delivery of learning and development programs to enhance employee skills, knowledge, and performance.
• Identify training needs and opportunities for professional growth for talent across all levels of experience.
• Manage the early talent learning and development program (Media Masters).

HR Operations Leadership:

• Develop and implement HR operations strategies, policies, and procedures to streamline processes and improve efficiency.
• Ensure compliance with applicable labor laws, regulations, and internal policies.
• Oversee payroll, benefits administration, HRIS and leave management and compliance audits.

Change Management:

• Lead People initiatives related to organizational change and restructuring, mergers, or acquisitions.
• Support employees through transitions and manage change effectively.

Executive Leadership:

• Serve as a strategic partner to senior leadership, providing insights and recommendations on people-related matters.
• Collaborate with other functional leaders to achieve organizational objectives.

Employee Advocacy:

• Act as an advocate for employees, representing their interests and concerns to senior management.
• Ensure fair treatment and opportunities for all employees.

Skills and Experience 

• Degree qualified in Human Resources from a reputable educational institution.
• 12+ years of generalist HR experience with strong focus on HR business partnering and operations.
• Proven track record in HR leadership, with a focus on rebuilding functions and managing day-to-day operations.
• Strong project management skills with a knack for driving change and process improvement.
• In-depth knowledge of market’s employment laws and government directives.
• Excellent communication, influencing, and coaching abilities.
• Proficiency in data analytics and reporting for informed decision-making.
• Resilience and adaptability to thrive in a fast-paced, matrixed environment.

Life at WPP Media & Benefits 

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events.

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. 
 
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. 

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide. 

While we appreciate all applications received, only those candidates selected for an interview will be contacted.  

#LI-Promoted

LIFECYCLE MARKETING STRATEGIST

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are looking for a highly motivated and results-focused Lifecycle Marketing Strategist to join our team.

In this role at Common Thread Collective (CTC), you will serve as a key strategic leader, helping guide our clients toward long-term, scalable growth. Your mission is to ensure predictable and consistent revenue through lifecycle marketing initiatives—leveraging data-driven insights to create forecasts, shape strategic plans, and maintain reliable performance.  At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your responsibilities extend far beyond email execution—you act as a trusted partner to our clients in all areas of customer lifecycle strategy. You clearly articulate the reasoning behind our recommendations, bridging the gap between forecasts and the email, SMS, direct mail, and other lifecycle touchpoints we deploy. Your ability to explain the “why” strengthens client confidence and builds a deeper sense of partnership

You also serve as a dedicated champion of CTC’s distinctive lifecycle approach and the tools that power it.

As a Lifecycle Marketing Strategist, you lead with clarity and intention, ensuring that every initiative is executed with excellence and aligned with client goals

You are energized by complex challenges, take full ownership of outcomes, and commit to designing, refining, and scaling high-impact lifecycle marketing strategies. We operate with the mindset: “Everyday in Every Play, Count on Me”—meaning we uphold accountability, pursue mastery, and consistently deliver meaningful results.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Josh Tay, The Director of Retention. 
• As a Lifecycle Marketing Strategist, you'll report directly to Josh — a leader known for challenging the norms of retention marketing and alignment with real business growth. Josh is known by his team, and all he’s worked with before, as someone who will make you level up in your thinking. Every team member has walked away being a better Lifecycle Marketing Strategist after working with Josh, that’s his promise to you, no matter if you’ve worked with him for 1 month, 1 year or 5 years

Working under Josh’s guidance will push you to your limits in the best possible way. He models the value of “do whatever it takes to be the absolute best”, and learning from him means you’ll level up in knowledge, perspective and precision. Josh is committed to personally ensuring you reach your full potential as a Lifecycle Marketing Strategist, supporting your journey every step of the way.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.