So, what’s the role all about?

A NiCE AI Forward Deployed Engineer is a highly technical full-stack engineer responsible for designing, building, and deploying AI-driven customer engagement solutions using the NiCE digital and AI portfolio. This role sits at the intersection of software engineering, AI agent development, and customer solution architecture. The engineer works directly with customers and internal stakeholders to translate complex business challenges into intelligent automation solutions across voice and digital channels. The AI Forward Deployed Engineer will design, prototype, and operationalize AI agents that integrate with enterprise systems and deliver scalable customer self-service experiences powered by intelligent virtual agents, knowledge management, and omnichannel engagement capabilities. This role requires deep technical expertise across full-stack development, AI agent architectures, APIs, integrations, and conversational automation, combined with the ability to collaborate directly with customers and business leaders.

• You'll architect and deliver production-ready conversational AI agents that sit at the core of the business and directly fuel company growth.
• These are live, scalable agentic AI systems, not experiments or proof-of-concepts, operating across sectors like financial services, healthcare, and commerce.
• You'll have full ownership of the entire AI agent lifecycle, steering projects from early pilot through launch and ongoing refinement.
• You'll collaborate directly with decision-makers at the world’s leading enterprises to tackle their highest-priority challenges with agentic AI.
• The patterns and problems you encounter in the field will feed directly into the evolution of the platform, tools, and product roadmap.

How will you make an impact?

• Develop agentic systems (agents) for large-scale companies that measurably outperform human operators in areas like retention and churn reduction.
• Build agents that handle nuanced, integrated customer interactions, across a range of CX transforming use cases.
• Design reusable agent frameworks adapted to the specific demands of different industries.
• Drive design partnerships around new product directions, including agent architectures, self-service features, and generative development workflows.
• Push the boundaries with emerging voice models and pioneer their integration into enterprise-grade deployments.
• Set the standard for how AI agents are constructed, evaluated, and improved in live production settings.

Have you got what it takes?

Education & Background

• Hands-on experience building and operating end-to-end production systems at scale.
• With a natural builder's mentality with high personal agency, you default to finding solutions and shipping them.
• Startup founder or early engineer experience is highly valued, you understand the tradeoffs between speed, quality, and ownership.

AI & Technology Expertise

• Proven technical problem-solving ability, particularly in rapidly shifting, loosely defined environments.
• Experience developing or operating AI/LLM-powered systems in production is a major plus.
• Working knowledge of the current AI agent toolkit: evaluation frameworks, orchestration tooling, RAG pipelines, and prompt engineering.
• Familiarity with React, TypeScript, and/or Go is an advantage.

CX & Industry Knowledge

• At ease working face-to-face with customers to unpack their problems and deliver practical solutions.
• Prior experience in customer-facing or externally-led technical roles is a plus.

Strategic & Communication Skills

• A clear, direct communicator who can be equally persuasive with engineers and executives.
• Comfortable operating in ambiguity and making forward progress without waiting for complete clarity.
• Able to balance competing priorities and drive alignment across technical and business teams.

What's in it for you?

• Build AI agents that run in production at meaningful scale, not slideware or research exercises.
• Work shoulder-to-shoulder with leaders at globally recognized enterprises and high-growth startups.
• Directly influence the direction of NiCE's AI agent platform through the real problems you solve.
• Operate with genuine autonomy and end-to-end ownership across the agent lifecycle.
• Work at the cutting edge of AI agent development with access to the latest models, infrastructure, and research.

Requisition ID: 10742

Reporting into: Vice President, NiCE Agentic AI Transformation

Role Type: Individual Contributor

Position Overview: 
The Professional Services Implementation Engineer, AI is a customer-facing, billable role responsible for delivering specialized AI-driven solutions within the NICE CXone platform. This role blends technical implementation expertise with conversational design leadership, enabling customers to build engaging, effective AI agents, including chatbots, voicebots, knowledge assistants, and multimodal experiences.

Key Responsibilities:

Technical Implementation

• Lead complex implementations from pilot to full deployment, ensuring scalable, high-performing AI solutions for enterprise customers.
• Configure and build CXone AI solutions, covering NLU, IVR/ACD, ASR, digital channels, and knowledge-driven capabilities.
• Develop AI applications (chatbots and voicebots) with a focus on code quality, architectural rigor, and system stability.
• Integrate systems seamlessly across CRMs, APIs, and customer ecosystems to create cohesive, end-to-end technical architectures.
• Guide successful launches by supporting testing, UAT, go-live readiness, and hypercare with post-deployment optimization.
• Solve complex challenges with strong architectural judgment, creative troubleshooting, and a focus on performance.
• Collaborate across teams to influence product direction and ensure technical deliverables align with customer requirements.
• Enable customers and partners through technical training, configuration workshops, and guidance that builds long-term self-sufficiency.
• Create high-impact documentation that clarifies technical concepts and supports the quick resolution of system issues.
• Showcase solution value by rapidly assembling functional technical demos that help customers make informed decisions.

Conversational Design & User Experience

• Design intuitive AI applications that prioritize user-centric interactions and seamless experiences.
• Define user intents, journeys, and decision paths to map out logical and efficient customer interactions.
• Create detailed dialog flows, scripts, and interaction models for virtual assistants, ensuring clarity and tone consistency.
• Lead conversational design workshops to uncover user needs and align stakeholders on the vision for the experience.
• Develop AI assistant personas and multimodal interaction patterns to humanize the interface.
• Advise clients on conversational strategies, providing expert guidance on UX best practices and usability standards.

 Project Management & Collaboration:

• Partner with project managers on solution design and delivery.
• Manage lifecycle development, change control, and risk mitigation.
• Deliver enablement for partners and customers.

 Leadership & Internal Enablement:

• Mentor colleagues on AI configuration and conversational design.
• Produce reusable documentation, templates, and guidelines.
• Advocate for AI and design tooling.

 Qualifications:

Education & Experience

• Bachelor’s degree in a technical or business field (e.g., Computer Science, Information Systems, Engineering) or equivalent work experience.
• 5+ years of professional experience, including at least 1 year working with digital channels, AI, or bot-driven applications.

Technical & Functional Expertise

• Skilled in configuring AI and contact center technologies, including NLU/NLP-powered solutions.
• Experience supporting large enterprise environments, including complex integrations and deployments at scale.
• Proficient with CRM integrations, APIs, and related ecosystem technologies.
• Knowledge of generative AI models, NLU techniques, automation principles, and emerging trends in digital customer engagement.
• Familiarity with API testing and documentation tools such as Postman and Swagger.

Solution & Delivery Skills

• Ability to design and document workflows using diagramming tools such as Lucidchart or Microsoft Visio.
• Experienced in creating detailed use cases, test plans, and UAT guidance.
• Skilled in managing customer escalations while maintaining strong client relationships.

Desired Personal Traits

• Analytical, inquisitive, and committed to continuous improvement.
• Creative problem-solver able to design solutions for complex challenges.
• Customer-centric with strong empathy for end users and business stakeholders.
• Team-oriented with exceptional interpersonal and collaboration skills.
• Strong facilitation and communication abilities, capable of simplifying complex AI concepts.
• Comfortable navigating ambiguity and iterating in fast-paced environments.
• Systems thinker with an understanding of how technical components and user experience interconnect.
• Early adopter of innovative technologies with a passion for experimentation.
• Strong sense of accountability, ownership, and professional presence.
• Advocate for the effective use of AI tools to improve decision-making and operational efficiency across the organization.

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX! 
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10120
Reporting To: Tech Manager
Role Type: Individual Contributor

Passionate about unearthing and driving complex data science solutions across huge amounts of data to drive business value? Join our growing Data Science Team!

What's in it for you?

As a Senior Data Scientist, you will play a pivotal role in driving all stages of our data science projects including: ideation, scoping, development, deployment and monitoring. Working closely with business stakeholders and leadership, you will get to work on our global platforms to architect and implement scalable solutions that will impact millions of users worldwide.

Your role with us:

In your role with us, you will drive and technically lead complex machine learning and AI initiatives across our global platform, architecting and implementing scalable solutions that handle petabyte-scale data and impact millions of users worldwide. The role involves providing technical leadership, mentoring junior team members, and working closely with stakeholders to deliver high-impact data science solutions that drive business value.

Who are we?

At Easygo we proudly stand as a prominent service provider to a powerhouse of brands within the entertainment industry, including Stake.com, Kick.com and Twist Gaming. 

Stake is the world's largest crypto casino, and leads the industry with a seamless online casino and sportsbook experience.

Level up your online entertainment with Kick.com, the vibrant live-streaming platform, which connects millions of gamers and content creators worldwide.

All alongside the innovative game design studio, Twist Gaming, which takes creativity to new heights by crafting cutting-edge and captivating games. 

Our commitment to placing our clients and their communities' entertainment at the forefront of everything we do, has solidified us as the ultimate online service provider for entertainment companies.

Headquartered in the beautiful city of Melbourne, our growth has been remarkable. From humble beginnings to a thriving workforce of 700+, we've expanded not only in numbers but in ambition. There really is something for everyone here, whether you work in Tech, Marketing, Operations, Mathematics or Design, we are sure to have something for everyone.

Click play, on your career today!

What you will do:

• Technically lead the end-to-end machine learning solutions. Design, develop, and deploy comprehensive machine learning models from ideation and data collection to deployment and ongoing monitoring.
• Drive the technical strategy and architecture decisions for large-scale data science projects
• Apply statistical analysis and machine learning techniques to solve key business problems across various domains.
• Design and implement robust monitoring systems for production ML models.
• Partner with stakeholders to understand needs and communicate complex data science concepts, progress, and results to both technical and non-technical audiences.
• Mentor and provide technical guidance to junior data scientists.

What you will bring: 

• 5+ years of hands-on data science experience in industry.
• Bachelor's degree in Computer Science, Engineering, Mathematics, Statistics, or related quantitative field.
• Expert-level programming skills in the Python ecosystem (numpy, pandas, scikit-learn).
• Advanced proficiency in SQL.
• Demonstrated expertise in machine learning algorithms and their practical applications.
• Proven experience in designing and deploying production ML systems.
• Experience with cloud platforms and distributed computing.
• Track record of successfully delivering end-to-end ML projects.

Bonus points if you also have:

• Master's or PhD in relevant quantitative discipline.
• Deep expertise in AWS cloud services and ML deployment pipelines.
• Extensive experience with big data technologies and distributed computing frameworks.
• Specialized expertise in one or more areas: NLP, Computer Vision, Recommender Systems
• Experience with deep learning frameworks, particularly PyTorch.
• Experience leading technical teams or mentoring junior data scientists.
• Experience with ML systems design for high-scale, real-time applications.

Some of the perks of joining us:

• Access to over 9,000 courses across our Learning and Development Platform.
• EAP access for you and your family.
• Be rewarded with lucrative annual bonuses.
• Give back with a paid volunteer day.
• Fuel your day with daily breakfast and open pantries brimming with unlimited snacks and refreshments, all on the house.
• Break up the week with on site remedial massage Wednesdays.
• In house full-time barista’s providing you your daily coffee needs.
• Weekly team lunches and happy hour in the office from 4pm on Fridays.
• Enjoy a bustling office with the option for up to 2 days work from home per week.
• Fun office environment with F1 simulators, table tennis and all your favourite gaming consoles.

We believe that the unique contributions of everyone at Easygo are the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. We are passionate about providing a workplace that encourages great participation and an equal playing field, where merit and accomplishment are the only criteria for success.

Position Overview:

As an Account Executive with Diligent, you'll be at the forefront of driving revenue growth, deepening customer engagement, and shaping the future of how businesses utilise our cutting-edge solutions. Success in this role means expanding product adoption among current customers and introducing new clients to our platform. This is a high-impact, individual contributor role that demands strategic vision, proactive relationship-building, and relentless pursuit of excellence. You’ll be responsible for everything from engaging prospects and managing a robust pipeline to delivering accurate forecasts and closing deals. Acting as a trusted advisor and strategist, you’ll lead account planning, orchestrate internal collaboration, and leverage expertise to elevate customer success and revenue growth.

We’re looking for a commercially sound sales professional with a track record of exceeding targets, a natural collaborator, and someone who thrives in fast-paced, high-growth environments. If you’re driven to create value, embody a customer-first ethos, and deliver innovative solutions, this is the role for you.

Key Responsibilities:

• Proactively build a deep knowledge of and expertise in Diligent’s products, solutions, strategy and business priorities.
• Responsible for prospecting new and existing business within the designated vertical / territory for complex accounts with longer sales cycles.
• Adopts a ‘solutions’ selling approach, understanding customer needs and developing solutions through the lens of the Diligent One Platform.
• Build deep relationships with prospects and customers during interactions by being customer-focused and consistently honouring commitments and connecting the customer to internal commercial stakeholders to foster product growth.
• Develop and execute on account plans to ensure revenue targets, quota and customer business needs are met and collaborates with key stakeholders to drive integrated joint account wins for mutual business growth.
• Leads the coordination of Sales stakeholders to prioritise actions for multiple assigned accounts based on customer needs, sales generating importance, and account risks.
• Develops specialised business plans for customers that drive business outcomes to generate new business and upsells. Presents business plans to customers to generate new non-qualified opportunities.
• Create and lead feedback loop processes with product management and product marketing to communicate and relay customer pain points and feedback.
• Demonstrate Sales excellence by managing the end-to-end sales cycle from opportunity to deal close using the Diligent approved sales methodology.
• Effectively utilise sales tools to prospect new leads, schedule initial meetings, increase win rates and generate bookings.
• Accurately maintain SFDC records, forecast and report out on projected bookings, deals closed etc. on a regular basis.
• Demonstrates a deep understanding of the competitor landscape externally, including customers’ business strategy and the direction of the industry.

Required Experience/Skills:

• 4+ years of success in account management, new business acquisition, and exceeding revenue targets, ideally within highly regulated industries, SaaS or GRC space.
• Proven experience in sales methodologies such as MEDDIC, Challenger & Command of the message. 
• The ability to build trust and influence senior leaders and stakeholders at all organisational levels.
• A passion for continuous learning and a sharp understanding of both internal products and external industry trends.
• Exceptional presentation, negotiation, and interpersonal skills that inspire confidence and drive outcomes.
• A knack for aligning technology solutions with business objectives to deliver measurable value.
• Self-motivation, resilience, and a results-driven approach to thrive in a dynamic, fast-paced environment.

We are building the definitive AI-powered crypto search engine, transforming how users discover, analyze, and interact with on-chain and off-chain data. Our mission is to make the complex world of crypto instantly accessible through intelligent, natural-language search. As Head of Growth, you will architect our user acquisition strategy, leveraging data-driven approaches to scale our platform into the go-to gateway for millions of crypto participants.

Core Responsibilities

• Design and execute the overarching user acquisition strategy, focusing on sustainable growth loops and high-retention onboarding.

• Lead performance marketing efforts across digital channels, optimizing spend based on rigorous CAC and LTV analysis.

• Implement growth hacking experiments to identify new channels for user expansion, from viral referral programs to SEO-driven content strategies.

• Work closely with the product and engineering teams to integrate growth-focused features and reduce friction in the user journey.

• Manage and analyze the full growth stack, using data to drive decisions on product positioning and marketing messaging.

Requirements

• 5+ years of experience in growth marketing or user acquisition, specifically within the fintech, crypto, or AI sectors.

• Proven experience leading user acquisition, performance marketing, and growth hacking initiatives.

• Strong analytical skills with the ability to interpret complex datasets and translate them into actionable growth tactics.

• Proven track record of scaling consumer-facing platforms through a mix of performance marketing and organic growth hacking.

• Deep understanding of the crypto market landscape and user behavior patterns within the Web3 ecosystem.

• Experience managing growth budgets and working with modern marketing automation and analytics tools.