Do you delight in problem solving? Are you looking for a role where no two days are same? Do you want to be part of the future? If the answer to all of the above is 'yes' then our brand new Field Service Technician role is the one for you!

The Field Service Technician role is a critical new position within our dedicated Client Operations team.

You will undergo comprehensive training in the electro-mechanical assembly of Dexory’s products, spending time on site in the UK where you will learn the fundamentals of troubleshooting, servicing & repairing robots. 

After completion of this, you will be ensuring our fleet of robots stay operational across the APAC region and  you will be an integral part of the team. 

This will involve a heavy amount of travel to client sites in order to service, maintain, fault find and repair  our robots in the field. 

Responsibilities include, but not limited to;

• Perform service and repairs for Dexory robots and equipment
• Develop, implement and action work instructions for service and repair tasks
• Develop and implement service plans in line with Engineering recommendations
• Maintain product traceability records
• Maintain product currency 
• Ensure team compliance with quality assurance processes and contribute to continuous improvement initiatives
• Ensure team compliance with health and safety regulations
• Fulfill additional duties, whether functional or administrative, as assigned by management in a fair and reasonable manner

Requirements:

• In excess of three years experience in electromechanical assembly and service in a precision industry (including Motorsport, Aerospace, Railway, Automotive etc.)
• Ability for frequent travel onsite and abroad to client sites (have a passport without restrictions)
• Strong electrical and mechanical diagnostic skills
• Excellent oral and written communication skills
• Impeccable attention to detail
• Ability to work in a team, and to lead a team through tough challenges
• Driven to succeed in dynamic growing organization
• Flexible attitude to working hours and location
• Full Clean Australian driving license

It would be desirable if you also had experience with:

• Business software tools such as Jira, Confluence, Slack and G-Suite
• Manufacturing software such as manufacturing execution systems
• Linux operating system experience
• Root cause analysis methodologies

About Dexory 

Dexory is a rapidly growing company that  is revolutionising warehouse operations. Working with major industry leaders in logistics and warehousing, Dexory’s solutions integrate automation, data intelligence and digital twin technology, to make operations cost efficient, less time consuming and more profitable for its customers.

We are thrilled to embark on a period of unprecedented growth as we continue to develop and bring cutting-edge technology to the market.  To sustain and amplify our success, we are actively seeking talented individuals who embody our core values of high performance, passion, curiosity and  teamwork.  We believe that building a diverse and inclusive workforce is key to  our collective growth and innovation.

Benefits

Starting from the interview process and continuing into your career with us, you will be working by our four Operating Principles:

• Performance: High standards, outstanding results,
• Impact: Big challenges, bigger results
• Commitment: All in, every time
• One team: One mission, shared success

Joining our team and company isn't just about expertise; it's about embracing uncertainty with ambition. We're crafting world-changing solutions, fueled by a passion to redefine what's possible. We will look for you to help create and shape the future of logistics solutions through our products, our culture and our shared vision. 

AAP/EEO Statement  

Dexory provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Please note: We are unable to provide sponsorship or relocation for this role. 

As a Robotics Software Engineer, you will be at the forefront of designing advanced algorithms and systems to optimize the efficiency of our robotic fleet. Your work will be critical in ensuring seamless communication and operation within cutting-edge automation technologies.

Responsibilities:

• Design multi-agent pathfinding (MAPF) algorithms to prevent fleet deadlocks.
• Build low-latency communication protocols for Robot-to-Cloud and Robot-to-Robot data exchange.
• Develop cloud dashboards for fleet monitoring and teleoperation handoffs.

Required Skills:

• Expertise in distributed systems and IoT protocols (MQTT, WebRTC, DDS).
• Experience with fleet management or warehouse automation software.
• Strong background in operations research and graph algorithms.

At Dexory, we are redefining how logistics operates by combining world-class talent with cutting-edge technology. Our mission is simple but ambitious: to give companies unmatched, real-time visibility into their operations through autonomous data capture and advanced insights.

We are building the market-leading data insights platform for logistics, powered by a team of some of the most skilled engineers, scientists, and industry specialists in the field. Our autonomous systems measure, track, and locate goods across warehouses in real time, creating high-fidelity digital twins that transform decision-making for the world’s largest logistics operations.

As a company, we are entering a phase of rapid growth, working closely with major global players in warehousing and logistics to deploy automation, data intelligence, and digital twin technology at scale. Supported by Europe’s top venture capital firms, we are driven by technical excellence, intellectual curiosity, and a collaborative mindset that attracts and develops the best-trained professionals in the industry.

We look for individuals who combine skill with character—people who are humble, adaptable, and eager to learn. If our mission resonates with you, we encourage you to apply, even if you don’t tick every box. We believe that diverse perspectives create stronger solutions, and we’re building an environment where exceptional people can do their best work.

Deployment & Installation

• Act as the primary customer contact for the end-to-end deployment and installation of Dexory's hardware and software platforms.
• Coordinate with customers to plan and schedule installations, encompassing mechanical, electrical, software, and network components.
• Execute on-site system setup, configuration, calibration, and commissioning in accordance with project specifications.
  Field Service & Maintenance
• Perform on-site and off-site servicing, fault-finding, and repairs for Dexory robots and associated equipment.
• Develop, implement, and action work instructions for service, repair, and maintenance tasks.
• Develop and implement service plans aligned with Engineering recommendations to maximise fleet uptime.
• Maintain product traceability records and ensure product currency across all client sites.

Customer & Team Excellence

• Maintain proactive and effective communication with customers to resolve technical issues and ensure successful completion of all deployment and service activities.
• Ensure team compliance with quality assurance processes and actively contribute to continuous improvement initiatives.
• Ensure team compliance with health and safety regulations at all times.
• Display excellent standards of workmanship and leadership throughout all stages of training and deployment.

Documentation & Knowledge

• Develop, maintain, and update installation, deployment, operational, and troubleshooting documentation for both customers and internal stakeholders.
• Fulfil additional duties, whether functional or administrative, as assigned by management in a fair and reasonable manner.

What We're Looking For
Essential

• 5+ years of hands-on experience in electro-mechanical assembly and field service within a precision industry (e.g. Robotics, Motorsport, Aerospace, Automotive, Railway).
• Proven experience with hardware in operational environments, including system assembly, disassembly, on-site debugging, and repair.
• Strong electrical and mechanical diagnostic skills, with demonstrated ability to address technical challenges effectively on customer premises.
• Strong software debugging and problem-solving skills, with experience supporting hardware-software integrated systems.
• Excellent oral and written communication skills, with the ability to present complex technical information clearly to diverse audiences.
• Ability and willingness to travel frequently to client sites domestically and internationally (valid passport without travel restrictions required).
• Impeccable attention to detail and a driven, flexible attitude to working hours and location.
• Ability to work effectively within a team and to lead a team through challenging situations.
• Full, clean driving licence.

Desirable

• Prior experience with autonomous hardware systems or computer vision applications.
• Familiarity with business software tools such as Jira, Confluence, Slack, and Google Workspace.
• Experience with manufacturing software such as Manufacturing Execution Systems (MES).
• Linux operating system experience.
• Knowledge of root cause analysis (RCA) methodologies.

Benefits

Starting from the interview process and continuing into your career with us, you will be working by our four Operating Principles:

• Performance: High standards, outstanding results,
• Impact: Big challenges, bigger results
• Commitment: All in, every time
• One team: One mission, shared success

Joining our team and company isn't just about expertise; it's about embracing uncertainty with ambition. We're crafting world-changing solutions, fueled by a passion to redefine what's possible. We will look for you to help create and shape the future of logistics solutions through our products, our culture and our shared vision. 

If you're ready to be part of a dynamic, fast-paced environment where innovation and ambition drive success, apply now and help us shape the future of logistics!

AAP/EEO Statement  

Dexory provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training

Reporting to Head of Commercial, the role drives new business acquisition and revenue growth within defined mid-market maritime segments by promoting RightShip’s Safety, Environmental and Due Diligence solutions. Expand adoption of subscription-based digital products while strengthening customer understanding of maritime risk and ESG performance.

RESPONSIBILITIES  

Revenue & Growth

• Achieve annual sales targets across assigned territory or customer segment.
• Acquire new logo customers within small-to-mid fleet operators and regional charterers.
• Drive cross-sell and upsell of inspections, ESG tools, and risk intelligence services.
• Develop and maintain a structured outbound sales pipeline through targeted prospecting, industry research and coordinated commercial outreach.
• Progress opportunities through a structured sales process including customer discovery, product demonstrations and alignment to customer operational and compliance needs.

Customer Engagement

• Build relationships with Fleet Managers, HSQE leaders, Commercial Managers and Sustainability leads.
• Conduct structured discovery conversations to understand fleet risk profiles and compliance needs.
• Position RightShip’s Safety Score, Environmental Rating and inspection services to address customer pain points.
• Establish consistent engagement with prospective customers through structured interactions, including demonstrations, consultative discussions and solution positioning aligned to operational and ESG priorities.

Solution Selling

• Present standard to moderately customized subscription solutions.
• Negotiate within approved commercial frameworks.
• Support onboarding transition to Customer Success.

Market Intelligence

• Gather regional insights on regulatory change (IMO, decarbonisation, sanctions, etc.).
• Represent RightShip at regional maritime forums and events.
• Provide structured product and market feedback to Product and Technology teams to support continuous improvement of RightShip’s digital solutions.

CRM & Compliance

• Maintain accurate pipeline and forecasting data.
• Ensure compliance with RightShip commercial governance and contracting policies.

QUALIFICATIONS, SKILLS & ATTRIBUTES

• Bachelor’s degree in Business, Maritime Studies, Marketing or related discipline
• The ability to recognise, develop and secure growth within the existing customer base preferably within the Maritime Industry and/or software sales
• 5–8 years of B2B sales experience, ideally within a SaaS or data-driven solutions environment, preferably within the maritime or related industries.
• Understanding of shipping operations, vessel risk or compliance frameworks.
• Experience selling subscription or data-driven solutions.

Your Impact
As a Technical Account Manager at Axon, you will be the primary point of contact for key customers, fostering long-term strategic partnerships. You will provide technical expertise, project management, and customer advocacy to ensure stakeholders achieve operational goals using Axon’s products. Collaborating with cross-functional teams, you will offer valuable insights into customer needs and challenges, influencing internal product roadmaps and projects. Wearing multiple hats—from consultant to product expert to project manager—you will help customers optimize their daily workflows.

You will play a crucial role in ensuring Axon’s solutions align with key customer requirements while providing exemplary technical support and customer service. Your expertise and commitment will directly contribute to Axon’s mission of protecting life and enabling transparency through innovative technology.

What You’ll Do
Location: Melbourne, Australia (On-site minimum 3 days per week)
Travel Expectations: 20%
Reports to: Service Delivery Manager, Australia & New Zealand

• Achieve expertise in Axon technologies, including Axon Evidence, body cameras, and Fleet system.
• Serve as the primary technical liaison between Axon and the customers.
• Participate in operational and technical meetings, ensuring effective communication and collaboration.
• Build and maintain an internal Axon network to support both the customer-facing Axon team and the customer Project Team.
• Provide field support, including setup and configuration of Axon hardware such as TASER and BWC docking stations.
• Assist the customer in inventory management of Axon devices
• Monitor support tickets, provide technical troubleshooting (tier 2 level support) and escalate when necessary.
• Ensure Service Level Requirements (SLRs) and contractual obligations are met.
• Assist the Program Manager customer and/or professional services team by providing requested materials, information, and Voice of Customer (VOC) documentation. Communicate customer feedback across Axon teams and collaborate to drive product improvements.
• Identify and escalate risks to facilitate internal and executive collaboration.
• Interpret and communicate Axon release notes, tailoring information relevant to the customer to enhance understanding and drive product adoption.
• Support monthly invoicing by ensuring reliable billing counts and maintaining Salesforce records.
• Facilitate training and knowledge transfer for customer integrations (APIs, workflows, auto-tagging, etc.).
• Assist in customer security assessments and vendor refresh assessments for major architectural changes.
• Maintain knowledge of the customer’s technical landscape, including infrastructure, policies, and procurement processes.
• Maintain and administer deployment records, including shipment tracking and RMA’s.
• Develop and enhance technical documentation and knowledge base articles to improve customer support, self-service capabilities, and overall product comprehension.

What You Bring

• Australian Citizenship (required for working with sensitive government data; must pass security clearance).
• 5+ years of IT experience in a support or deployment role.
• Experience working with law enforcement and/or government entities.
• Proven track record of managing customer relationships and technical projects successfully.
• Ability to work autonomously to meet objectives with minimal oversight.
• Robust IT background, with expertise in:
• Software image creation and maintenance.
• Routing, switching methodologies, Wi-Fi, telecommunications, and Internet technologies.
• Microsoft Server & Client operating systems, Microsoft SQL Server, Active Directory, Azure (Entra ID).
• Network Administration (TCP/IP, DHCP, DNS, SSH, Firewalls).
• API integrations and SAAS applications.
• Solid ability to tailor technical discussions to varied audiences.

We’re seeking a Linux Engineer with deep systems expertise and Python/scripting experience to join our growing global team. You will be responsible for engineering and operating Linux at scale across our mission[1]critical environment, while also improving automation and self-service tools that enhance our ability to manage IMC’s servers.

The Linux Engineering team is responsible for the provisioning, configuration, performance, and reliability of a large-scale Linux infrastructure that supports a diverse set of workloads. These include ultra-low latency systems critical to high-frequency trading, as well as high-throughput environments that run research workflows and a wide variety of Kubernetes-based applications. This role requires strong Linux fundamentals applied at scale, with automation as a key enabler for consistency and efficiency across the fleet. Your initiative, collaborative attitude, problem-solving skills, and focus on continuous improvement will help ensure IMC stays competitive by bringing the latest technologies and practices into production.

Your Core Responsibilities

• Apply deep Linux engineering expertise to troubleshoot and resolve complex issues on enterprise systems, ensuring stability and performance
• Enhance configuration management code and processes that we use to manage over 10,000 bare-metal Linux systems globally
• Develop and maintain Python/Bash tools to support large-scale Linux systems management
• Improve provisioning workflows to seamlessly build bare servers into production-ready platforms
• Extend Linux-focused metrics, logging, monitoring, and alerting integrations for full fleet visibility
• Communicate updates and status clearly and frequently with peers and stakeholders through meetings, tracking tickets, code reviews, chats, and merge requests

Your Skills and Experience

• Hands-on Linux systems engineering, administration, and provisioning expertise applied at scale, preferably on bare-metal systems
• Configuration management at scale, preferably on bare-metal servers with Puppet and Hiera
• Python development for automation, APIs, design, testing, and debugging
• Ansible playbook authorship and complex task automation
• RPM design, build, publishing, and in-house repository management
• CI/CD pipelines, Git version control, branching and merging best practices
• Strong system and network troubleshooting with tools such as EBPF, tcpdump, strace, systemd, ntp/ptp, lsof, and nc
• Networking fundamentals: routing, DNS, TCP/UDP/multicast
• Experience building and publishing Docker images
• Working familiarity with Kubernetes
• Exposure to monitoring stacks such as Prometheus, Grafana, and AlertManager, with a focus on Linux telemetry and exporter development
• Bachelor’s degree in Computer Engineering or a related field, or equivalent professional experience