We’re looking for a Senior Account Manager to join our Auckland team. 

We Are:  

The Brand Agency, one of ANZ’s leading full-service retail specialist agencies and part of WPP and the Ogilvy Network. 

You Are:  

An experienced Account Manager looking progress your career and work with an experienced agency and partner with an iconic Australian and New Zealand retail brand. 

The Role: 

As a Senior Account Manager, you will be responsible for the management of client relationships and help to lead the delivery of outstanding campaigns that meet and exceed client expectations. Mentoring and training more junior team members on agency processes and overall campaign management. Participate and foster a culture of creative excellence and an innovative approach to problem solving. 

You will:

• Build strong relationships with clients and becoming an essential business partner in helping them to deliver over and above their campaign and marketing objectives.
• Take ownership in leading integrated campaigns and projects from conception to completion, including creative brief writing, budget and timeline management and shoot planning. 
• Manage client expectations of deadlines and cost estimates – within overall management of the client billing process.
• Work with internal stakeholders – Strategy, Creative, Production and Studio to ensure briefs are communicated and understood.
• Continually look to capture campaign learnings, implement improvements and create better outcomes for clients’ work
• Prepare and write original briefs (creative, media and production) with support from strategy, Account Directors/Business Director.
• Provide timely and detailed analysis and reporting on campaigns, in consultation with the client’s media team.
• Be comfortable presenting to clients and promptly collating feedback.
• Ensure that all work produced by the agency is of the highest standard possible and delivers to the required client brief.
• Attend shoots along with the account management and creative team.
• Inspire, motivate and/or engage relevant agency departments to deliver work that consistently exceeds expectations.
• Be an excellent ambassador of our brand, demonstrating our brand values.
• Be supported by senior management to thrive in an environment that’s all about passion, work/life balance and recognition for a job well done.
• Work alongside an Account Manager and supporting the Account Directors and Business Director to take on any new challenges, priding yourself on delivering an array of fast-paced, high-quality communications. 

What does this mean for you? 

There are many things that make The Brand Agency a great place to work, but we think these are worth a special mention:

• Welcoming and flexible work environment. 
• Birthday Leave – a paid day off to celebrate your Birthday each year.
• Loyalty Leave – an additional paid day off each year to celebrate your work anniversary.
• A market-leading Paid Parental Leave scheme.
• Employee Assistance Program access.
• Remote Work Arrangements.
• Flexible Public Holidays.
• Learning opportunities for all employees and room to grow.
• A diverse team of top industry talent, backed by WPP and Ogilvy’s global network and insights. 

The Fine Print: 

To be considered for this role, you must have the right to live and work in New Zealand.

If you require any accessibility adjustments during the recruitment process, please let us know: ogv-au-careers@ogilvy.com 

#LI-HF1

We’re looking for an Account Manager to join our Auckland team to work on an iconic Australian and New Zealand retail brand. 

We Are:  

The Brand Agency, one of ANZ’s leading full-service retail specialist agencies and part of WPP and the Ogilvy Network. 

You Are:  

Someone who has already gained some experience within the creative industry looking to further improve your skills and progress your career under the guidance of a highly experienced account management team.

The Role: 

As an Account Manager, you will:

• Support the team in leading integrated campaigns and projects from conception to completion, including creative brief writing, budgeting, timeline management and shoot planning. 
• Be comfortable collaborating and driving campaigns through the production of assets and various agency disciplines (strategy, creative, production, studio) and client stakeholders.
• Checking the accuracy of artwork, client changes and brief.
• Attend and drive weekly WIPs – client & internal.
• Work with internal stakeholders – Strategy, Creative, Production and Studio to ensure briefs are communicated and understood.
• Be supported by senior management to thrive in an environment that’s all about passion, work/life balance and recognition for a job well done.  
• Attend shoots along with the account management and creative team

• Be an excellent ambassador of our brand, demonstrating our brand values.

What does this mean for you? 

There are many things that make The Brand Agency a great place to work, but we think these are worth a special mention:

• Welcoming and flexible work environment. 
• Birthday Leave – a paid day off to celebrate your Birthday each year.
• Loyalty Leave – an additional paid day off each year to celebrate your work anniversary.
• A market-leading Paid Parental Leave scheme.
• Employee Assistance Program access.
• Remote Work Arrangements.
• Flexible Public Holidays.
• Learning opportunities for all employees and room to grow.
• A diverse team of top industry talent, backed by WPP and Ogilvy’s global network and insights. 

The Fine Print: 

To be considered for this role, you must have the right to live and work in New Zealand.

If you require any accessibility adjustments during the recruitment process, please let us know: ogv-au-careers@ogilvy.com 

#LI-HF1

CSQ327R17

At Databricks, we are on a mission to empower our customers to solve the world's toughest data problems by utilizing the the Databricks Data Intelligence Platform. As a Delivery Solutions Architect (DSA), you will play an important role during this journey. You will collaborate with our sales and field engineering teams to accelerate the adoption and growth of the Databricks platform in your customers. You will also help ensure customer success by increasing focus and technical accountability to our most complex customers who need guidance to accelerate usage on Databricks workloads that they have already selected, helping them maximise the value they get of our platform and the return on investment.

This is a hybrid technical and commercial role. It is commercial in the sense that you will drive growth in your assigned customers and use cases through leading your customers' stakeholders, building executive relationships, orchestration of other focused/specialized teams within Databricks, and creating and driving plans and strategies for Databricks colleagues to build upon. This is in parallel to being technical, with expectations being that you become the post-sale technical lead across all Databricks products. This requires you to use your skills and technical credibility to engage and communicate at all levels with an organisation. You will report directly to a DSA Manager within the Field Engineering organization. 

The impact you will have:

• Engage with Solutions Architects to understand the full use case demand plan for prioritised customers
• Lead the post-technical win technical account strategy and execution plan for the majority of Databricks use cases within our most strategic accounts
• Be the accountable technical leader assigned to specific use cases and customer(s) across multiple selling teams and internal stakeholders, creating certainty from uncertainty and driving onboarding, enablement, success, go-live and healthy consumption of the workloads where the customer has made the decision to consume Databricks
• Be the first contact for any technical issues or questions related to production/go live status of agreed upon use cases within an account, oftentimes services multiple use cases within the largest and most complex organizations
• Leverage both Shared Services, User Education, Onboarding/Technical Services and Support resources, along with escalating to expert level technical experts to build the right tasks that are beyond your scope of activities or expertise
• Create, own and execute a point-of-view as to how key use cases can be accelerated into production, coordinating with Professional Services (PS) resources on the delivery of PS Engagement proposals
• Navigate Databricks Product and Engineering teams for new product Innovations, private previews and upgrade needs
• Develop an execution plan that covers all activities of all customer-facing technical roles and teams to cover the below work streams:
• Main use cases moving from ‘win’ to production
• Enablement / user growth plan
• Product adoption (strategy and activities to increase adoption of Databricks’ Lakehouse vision)
• Organic needs for current investment (e.g. cloud cost control, tuning & optimization)
• Executive and operational governance
• Provide internal and external updates - KPI reporting on the status of usage and customer health, covering investment status, important risks, product adoption and use case progression - to your Technical GM

What we look for:

• 5+ years of experience where you have been accountable for technical project / program delivery within the domain of Data and AI and where you can contribute to technical debate and design choices with customers
• Programming experience in Python, SQL or Scala 
• Experience in a customer-facing pre-sales, technical architecture, customer success, or consulting role
• Understanding of solution architecture related distributed data systems
• Understanding of how to attribute business value and outcomes to specific project deliverables
• Technical program, or project management including account, stakeholder and resource management accountability
• Experience resolving complex and important escalation with senior customer executives
• Experience conducting open-ended discovery workshops,  creating strategic roadmaps, conducting business analysis and managing delivery of complex programmes/projects
• Track record of overachievement against quota, Goals or similar objective targets
• Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience through work experience
• Can travel up to 30% when needed

About Us

Pushpay is a high-growth Kiwi founded SaaS business that is spread between offices in the United States and Auckland, NZ. We help organizations and communities come together and stay connected through our suite of mobile apps, management software and giving technology. Our teams of Software Engineers, SRE’s, QA's, UX and Product Managers work closely together to deliver value to our customers as the leading provider of mobile apps and giving technology to churches, schools, and nonprofits.

Benefits

We have a passion for making all employees feel supported. In addition to having a genuine interest in helping you do your best work and drive your career, we offer:

• • Training: $3,000 annual training/conference allowance for your personal development
  • Family Oriented: As our Pushpay family grows, we understand yours may too. Our paid parental leave policy offers primary & secondary caregiver leave, and we also have no leave override for those returning to work after parental leave, meaning you'll be paid at your full rate for annual holidays. 
  • Hybrid Work Model: We aim to offer a healthy work/life balance with flexible hours and the option to work from home 2 days a week
  • Sick Leave: You'll automatically start accruing this upon starting - no 6 month wait period. 
  • Volunteer Time Off: 16 hours paid VTO per year, so you can give back to causes most meaningful to you
  • Advanced gear
  • Unlimited snacks, drinks and coffee!
  • Employee Assistance Program (EAP)
  • Free annual flu shots
  • Fun social events throughout the year, and Friday in-office happy hour

Role and Responsibilities

Delivering business value by designing and developing high-quality software and systems in a highly collaborative environment. Raising the quality, and velocity of other team members.

Reports to

Engineering Manager or Senior Engineering Manager

Main activities

• Review and debug code, systems and infrastructure
• Perform validation and verification testing
• Understand and exhibit the company's core values (Values.pdf)
• Communicate progress, blockers and risks
• Develop tools and automation by producing clean, efficient code

• Maintain systems via a mix of manual and automated techniques
• Participate in on-call support of the Pushpay products, if on the on-call roster
• Review system generated events and alerts and industry sources for operational issues and security concerns

• Produce value to the business by regularly shipping robust, high quality features into the production environment
• Identify problems and risks in your own work, and that of others. Suggest improvements to design and approach
• Be aware of, and contribute to refining, the engineering "lore and custom" (aka. culture, policies, and procedures)
• Identify, prioritize and execute tasks in the software development life cycle
• Actively improve operability of systems and operational awareness of teams
• Take the initiative to identify and/or fix issues before being assigned them
• Recruit new Engineers (sales pitch, technical screens)
• Contribute to SRE Operability and Architecture Reviews with other engineering teams
• Be highly aware of the profound security and compliance ramifications of the nature of our business (specifically our PCI compliance requirements)
• Develop high-quality system design and architecture
• Break down larger pieces of work into small, well-scoped pieces for other team members
• Take end-to-end responsibility on features of increasing complexity
• Spend time making sure junior or new engineers unfamiliar with the tech or processes we have understand what they are doing and why they are doing it
• Work with Software Engineers, Quality Assistance, Product and other parts of the business to review requirements and proposed solutions and provide input into these processes (which may include ideation, algorithms, processes and feature design) which may constitute intellectual property that belongs to Pushpay
• Develop software and tooling (code, algorithms, designs, processes and practices) that will be incorporated into Pushpay products (both internal and external) and associated infrastructure which may constitute intellectual property that belongs to Pushpay

Key skills

• Passionate developer of scalable, secure software and systems.
• Fastidious architect dedicated to building and maintaining reliable infrastructure.
• Proactive researcher of industry trends, consistently integrating new technologies and ideas.
• Commercially astute professional with high proficiency in:
• Cloud Platforms: AWS, GCP, Azure
• Infrastructure as Code: Terraform, Cloudformation
• Command Line Environments: Shell, PowerShell, Bash
• Database Management: Relational and document-based systems
• Web Technologies: HTTP, SSL/TLS, REST APIs, and GraphQL
• Programming Languages: Python, Go, Rust, JavaScript, and .NET
• Version Control: DVCS (preferably Git)
• CI/CD Tooling: GitHub Actions and Jenkins
• Project Management: Bug tracking systems such as Jira
• Capable architect of complex, end-to-end software solutions.
• Excellent communicator, proficient in both written and verbal technical documentation.
• Self-managed professional with strong time management and expectation-setting skills.
• Collaborative teammate, generous with knowledge-sharing and mentorship.
• Strategic thinker able to articulate work in both technical and business-impact terms.

Internal contacts

Site Reliability Engineering Team Members, Tech Lead, Engineering Team Members, Delivery Manager, Engineering Managers, Product Managers, QA, On-Call team, IT, Product Marketing, Data Team, Customer Care Team.

External contacts

Conferences, User Groups, Service Providers and Partners, Integration Partners.

Typical experience

• 5+ years of relevant SRE, systems or software engineering experience; “relevant” being: Developing Internet-scale multi-user web/mobile/cloud type software products
• Applicable tertiary qualifications

Please note: To be considered for this vacancy you must either currently reside in New Zealand, or if currently off-shore, be a New Zealand citizen, permanent resident or resident with valid travel conditions.