Role Summary

As an Account Manager at Monks, you will play a pivotal role in delivering best-in-class media solutions across Managed Media, Advisory, and R&A workstreams. You will be responsible for driving high-quality media executions, fostering strong client relationships, and proactively contributing to internal initiatives and innovation. Operating with a strong sense of self-leadership, you will collaborate with cross-functional teams to ensure excellence in service delivery, client satisfaction, and continuous improvement.

Role Responsibilities

• Lead and support the delivery of contracted media products and services across key platforms. This focuses on delivering programs of work related to research/insights, strategy and measurement to all assigned clients.
• Maintain high attention to detail and adhere to SLA expectations.
• Execute delivery across Managed Media, Advisory, and Resale & Activation, with leadership support as required.
• Maintain strong relationships with client operational teams.
• Own and manage a client plan and participate in (or lead) client meetings.
• Deliver value-led engagements and represent Monks effectively in all interactions.
• Manage personal deliverables and time effectively while contributing to a high-performance team culture.
• Proactively participate in team meetings, initiatives, and knowledge-sharing.
• Provide feedback to leadership with proactive solutions on operational improvements.
• Manage mock billing and assist with troubleshooting invoice issues
• Support accurate forecasting and ensure Salesforce and EOM compliance.
• Identify existing client growth opportunities and manage them within Salesforce.
• Understand and apply the scoping calculator and SOW/legal processes.
• Engage in partner feedback forums and maintain current platform certifications.
• Collaborate with partner client teams with leadership support where relevant.
• Assist in onboarding new team members and contribute to internal cultural initiatives.
• Provide feedback on resourcing allocations and contribute to internal initiatives and mentoring.
• Attend industry events and collaborate with leadership to create case studies.
• Share insights and learning across the team from client work and market research.

Experience:

• Proven media experience across digital platforms, ideally within a media agency or consultancy environment.
• Demonstrated ability to manage client-facing engagements and deliver to contract requirements.
• Experience working with financial systems, media forecasting, time tracking and billing.
• Experience using Salesforce is a plus.
• Proactivity, curiosity, and strong time management.
• Excellent organisation and attention to detail, with a 'what’s next' mindset.
• Proficient in self-prioritisation and capable of managing multiple workstreams.
• Comfortable working in a fast-paced, frequently changing environment.
• Strong presentation and communication skills.
• Adept at both contributing to and leading internal initiatives.

#LI-CX1

We’re looking for a Senior Account Manager to join our Auckland team. 

We Are:  

The Brand Agency, one of ANZ’s leading full-service retail specialist agencies and part of WPP and the Ogilvy Network. 

You Are:  

An experienced Account Manager looking progress your career and work with an experienced agency and partner with an iconic Australian and New Zealand retail brand. 

The Role: 

As a Senior Account Manager, you will be responsible for the management of client relationships and help to lead the delivery of outstanding campaigns that meet and exceed client expectations. Mentoring and training more junior team members on agency processes and overall campaign management. Participate and foster a culture of creative excellence and an innovative approach to problem solving. 

You will:

• Build strong relationships with clients and becoming an essential business partner in helping them to deliver over and above their campaign and marketing objectives.
• Take ownership in leading integrated campaigns and projects from conception to completion, including creative brief writing, budget and timeline management and shoot planning. 
• Manage client expectations of deadlines and cost estimates – within overall management of the client billing process.
• Work with internal stakeholders – Strategy, Creative, Production and Studio to ensure briefs are communicated and understood.
• Continually look to capture campaign learnings, implement improvements and create better outcomes for clients’ work
• Prepare and write original briefs (creative, media and production) with support from strategy, Account Directors/Business Director.
• Provide timely and detailed analysis and reporting on campaigns, in consultation with the client’s media team.
• Be comfortable presenting to clients and promptly collating feedback.
• Ensure that all work produced by the agency is of the highest standard possible and delivers to the required client brief.
• Attend shoots along with the account management and creative team.
• Inspire, motivate and/or engage relevant agency departments to deliver work that consistently exceeds expectations.
• Be an excellent ambassador of our brand, demonstrating our brand values.
• Be supported by senior management to thrive in an environment that’s all about passion, work/life balance and recognition for a job well done.
• Work alongside an Account Manager and supporting the Account Directors and Business Director to take on any new challenges, priding yourself on delivering an array of fast-paced, high-quality communications. 

What does this mean for you? 

There are many things that make The Brand Agency a great place to work, but we think these are worth a special mention:

• Welcoming and flexible work environment. 
• Birthday Leave – a paid day off to celebrate your Birthday each year.
• Loyalty Leave – an additional paid day off each year to celebrate your work anniversary.
• A market-leading Paid Parental Leave scheme.
• Employee Assistance Program access.
• Remote Work Arrangements.
• Flexible Public Holidays.
• Learning opportunities for all employees and room to grow.
• A diverse team of top industry talent, backed by WPP and Ogilvy’s global network and insights. 

The Fine Print: 

To be considered for this role, you must have the right to live and work in New Zealand.

If you require any accessibility adjustments during the recruitment process, please let us know: ogv-au-careers@ogilvy.com 

#LI-HF1

As an Account Manager you are responsible for managing the day to day operations for your client. You will work with the client team & specialist teams in Wavemaker to ensure the output is of a consistent high quality and that, for responses to brief, the strategic approach flows seamlessly through all facets of the brief response. You will support your Business Director, and ensure we deliver an excellent standard of service and that deadlines are met. You will be curious, passionate, about your clients business so as to unearth & develop business challenges into solutions that will drive our business forward. 

You will support the account executives and coordinators ensuring we deliver an excellent standard of service and that all deadlines and deliverables are met. You will be curious and passionate about your clients business so as to unearth & develop business challenges into solutions that will drive our business forward. Your remit will span across digital and traditional media, with the opportunity to grow in both areas. You must have intermediate experience in media implementation and be proficient in planning/buying all media channels.

Key Deliverables:

PEOPLE

• Organises self and junior members of the team to deliver client work that consistently meets or exceeds the clients and Wavemakers expectations in line with agency processes.
• Communicates consistently and professionally with clients and team.
• Ability to work well with others and builds strong, collaborative relationships with internal departments, investment and client teams

PARTNERS

• Runs client WIPs and follows/delegates tasks and responsibilities
• Delivers error-free work to clients on time alongside the wider Client Leadership team
• Leads some client relationships with support from AD

PRODUCT

• Runs campaigns end to end
• Follows the Wavemaker planning philosophy and process framework alongside the wider team
• Ensures quality and timely work output across the set client portfolio as directed, to specifically meet clients’ business requirements as relevant

PROFIT

• Ensures accurate billing and responsible for monthly billing to clients
• Begins an understanding of commercial requirements for key clients

Key Performance Indicators:

People

• Team feedback that true team player and delivering to work flow

Partners

• Service performance for key clients

Product

• Delivery of work on time and accurately

Profit

• Management of client billings

Personal Qualities and behavioural traits:

• Represents the company in a positive and professional manner, both internally and externally
• Demonstrates energy, enthusiasm and consideration for others.
• Takes responsibility for personal output and productivity
• Is able to live and breathe the company values and behaviours, and bring out the best in people
• Has a hunger and ambition to succeed and demonstrate continual excellence
• Collaborates widely and wisely
• Never accepts the status quo – always looking for continued improvement
• Is a strong communicator – in content, style and editing
• Has an insatiable curiosity about people, brands and how we can connect them to each other.

Knowledge and skills

• 2+ years’ media agency experience
• Strong knowledge of the NZ media market, and a healthy interest in major Global markets
• Knowledge of the media ecosystem and how it operates

#LI-Promoted

We’re looking for an Account Manager to join our Auckland team to work on an iconic Australian and New Zealand retail brand. 

We Are:  

The Brand Agency, one of ANZ’s leading full-service retail specialist agencies and part of WPP and the Ogilvy Network. 

You Are:  

Someone who has already gained some experience within the creative industry looking to further improve your skills and progress your career under the guidance of a highly experienced account management team.

The Role: 

As an Account Manager, you will:

• Support the team in leading integrated campaigns and projects from conception to completion, including creative brief writing, budgeting, timeline management and shoot planning. 
• Be comfortable collaborating and driving campaigns through the production of assets and various agency disciplines (strategy, creative, production, studio) and client stakeholders.
• Checking the accuracy of artwork, client changes and brief.
• Attend and drive weekly WIPs – client & internal.
• Work with internal stakeholders – Strategy, Creative, Production and Studio to ensure briefs are communicated and understood.
• Be supported by senior management to thrive in an environment that’s all about passion, work/life balance and recognition for a job well done.  
• Attend shoots along with the account management and creative team

• Be an excellent ambassador of our brand, demonstrating our brand values.

What does this mean for you? 

There are many things that make The Brand Agency a great place to work, but we think these are worth a special mention:

• Welcoming and flexible work environment. 
• Birthday Leave – a paid day off to celebrate your Birthday each year.
• Loyalty Leave – an additional paid day off each year to celebrate your work anniversary.
• A market-leading Paid Parental Leave scheme.
• Employee Assistance Program access.
• Remote Work Arrangements.
• Flexible Public Holidays.
• Learning opportunities for all employees and room to grow.
• A diverse team of top industry talent, backed by WPP and Ogilvy’s global network and insights. 

The Fine Print: 

To be considered for this role, you must have the right to live and work in New Zealand.

If you require any accessibility adjustments during the recruitment process, please let us know: ogv-au-careers@ogilvy.com 

#LI-HF1

About The Position

One of our operating companies, Lancom, is looking for a Senior Customer Success Manager to join their team in Auckland.

The Senior Customer Success Manager owns strategic, revenue-driving relationships across Lancom’s priority customers. This role shifts us from reactive support to proactive partnership, leading customer strategy, roadmaps, renewals and growth.

You will operate as a trusted advisor, aligning technology to business outcomes and turning plans into measurable results, with a clear pathway toward an Executive role.

Responsibilities

• Own and lead customer relationships, strategy and governance
• Build and drive outcome-focused roadmaps
• Run QBR's and executive forums that enable decisions
• Deliver on renewals and identify strategic growth opportunities
• Manage the full customer lifecycle (onboarding, renewal, expansion)
• Partner with Sales, Delivery and Finance for aligned execution
• Act as the customer advocate, especially during critical issues

Skills required

• 5+ years in Customer Success, Account Management, Business Analysis or Consulting
• Proven success in renewals and account growth
• Strong commercial and strategic thinking
• Confident influencing senior stakeholders
• Structured, proactive and outcome-focused
• IT services, cloud, or complex customer environment experience

Benefits

• Flexible working arrangements 
• Supportive leadership and clear career pathways
• Exposure to meaningful, real-world technology projects
• A collaborative, down-to-earth culture that values learning and improvement
• Health insurance

CSQ327R17

At Databricks, we are on a mission to empower our customers to solve the world's toughest data problems by utilizing the the Databricks Data Intelligence Platform. As a Delivery Solutions Architect (DSA), you will play an important role during this journey. You will collaborate with our sales and field engineering teams to accelerate the adoption and growth of the Databricks platform in your customers. You will also help ensure customer success by increasing focus and technical accountability to our most complex customers who need guidance to accelerate usage on Databricks workloads that they have already selected, helping them maximise the value they get of our platform and the return on investment.

This is a hybrid technical and commercial role. It is commercial in the sense that you will drive growth in your assigned customers and use cases through leading your customers' stakeholders, building executive relationships, orchestration of other focused/specialized teams within Databricks, and creating and driving plans and strategies for Databricks colleagues to build upon. This is in parallel to being technical, with expectations being that you become the post-sale technical lead across all Databricks products. This requires you to use your skills and technical credibility to engage and communicate at all levels with an organisation. You will report directly to a DSA Manager within the Field Engineering organization. 

The impact you will have:

• Engage with Solutions Architects to understand the full use case demand plan for prioritised customers
• Lead the post-technical win technical account strategy and execution plan for the majority of Databricks use cases within our most strategic accounts
• Be the accountable technical leader assigned to specific use cases and customer(s) across multiple selling teams and internal stakeholders, creating certainty from uncertainty and driving onboarding, enablement, success, go-live and healthy consumption of the workloads where the customer has made the decision to consume Databricks
• Be the first contact for any technical issues or questions related to production/go live status of agreed upon use cases within an account, oftentimes services multiple use cases within the largest and most complex organizations
• Leverage both Shared Services, User Education, Onboarding/Technical Services and Support resources, along with escalating to expert level technical experts to build the right tasks that are beyond your scope of activities or expertise
• Create, own and execute a point-of-view as to how key use cases can be accelerated into production, coordinating with Professional Services (PS) resources on the delivery of PS Engagement proposals
• Navigate Databricks Product and Engineering teams for new product Innovations, private previews and upgrade needs
• Develop an execution plan that covers all activities of all customer-facing technical roles and teams to cover the below work streams:
• Main use cases moving from ‘win’ to production
• Enablement / user growth plan
• Product adoption (strategy and activities to increase adoption of Databricks’ Lakehouse vision)
• Organic needs for current investment (e.g. cloud cost control, tuning & optimization)
• Executive and operational governance
• Provide internal and external updates - KPI reporting on the status of usage and customer health, covering investment status, important risks, product adoption and use case progression - to your Technical GM

What we look for:

• 5+ years of experience where you have been accountable for technical project / program delivery within the domain of Data and AI and where you can contribute to technical debate and design choices with customers
• Programming experience in Python, SQL or Scala 
• Experience in a customer-facing pre-sales, technical architecture, customer success, or consulting role
• Understanding of solution architecture related distributed data systems
• Understanding of how to attribute business value and outcomes to specific project deliverables
• Technical program, or project management including account, stakeholder and resource management accountability
• Experience resolving complex and important escalation with senior customer executives
• Experience conducting open-ended discovery workshops,  creating strategic roadmaps, conducting business analysis and managing delivery of complex programmes/projects
• Track record of overachievement against quota, Goals or similar objective targets
• Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience through work experience
• Can travel up to 30% when needed

As an Account Manager you are responsible for managing the day to day operations for your client. You will work with the client team & specialist teams in Wavemaker to ensure the output is of a consistent high quality and that, for responses to brief, the strategic approach flows seamlessly through all facets of the brief response. You will support your Business Director, and ensure we deliver an excellent standard of service and that deadlines are met. You will be curious, passionate, about your clients business so as to unearth & develop business challenges into solutions that will drive our business forward. 

You will support the account executives and coordinators ensuring we deliver an excellent standard of service and that all deadlines and deliverables are met. You will be curious and passionate about your clients business so as to unearth & develop business challenges into solutions that will drive our business forward. Your remit will span across digital and traditional media, with the opportunity to grow in both areas. You must have intermediate experience in media implementation and be proficient in planning/buying all media channels.

Key Deliverables:

PEOPLE

• Organises self and junior members of the team to deliver client work that consistently meets or exceeds the clients and Wavemakers expectations in line with agency processes.
• Communicates consistently and professionally with clients and team.
• Ability to work well with others and builds strong, collaborative relationships with internal departments, investment and client teams

PARTNERS

• Runs client WIPs and follows/delegates tasks and responsibilities
• Delivers error-free work to clients on time alongside the wider Client Leadership team
• Leads some client relationships with support from AD

PRODUCT

• Runs campaigns end to end
• Follows the Wavemaker planning philosophy and process framework alongside the wider team
• Ensures quality and timely work output across the set client portfolio as directed, to specifically meet clients’ business requirements as relevant

PROFIT

• Ensures accurate billing and responsible for monthly billing to clients
• Begins an understanding of commercial requirements for key clients

Key Performance Indicators:

People

• Team feedback that true team player and delivering to work flow

Partners

• Service performance for key clients

Product

• Delivery of work on time and accurately

Profit

• Management of client billings

Personal Qualities and behavioural traits:

• Represents the company in a positive and professional manner, both internally and externally
• Demonstrates energy, enthusiasm and consideration for others.
• Takes responsibility for personal output and productivity
• Is able to live and breathe the company values and behaviours, and bring out the best in people
• Has a hunger and ambition to succeed and demonstrate continual excellence
• Collaborates widely and wisely
• Never accepts the status quo – always looking for continued improvement
• Is a strong communicator – in content, style and editing
• Has an insatiable curiosity about people, brands and how we can connect them to each other.

Knowledge and skills

• 2+ years’ media agency experience
• Strong knowledge of the NZ media market, and a healthy interest in major Global markets
• Knowledge of the media ecosystem and how it operates

As an Account Manager you are responsible for managing the day to day operations for your client. You will work with the client team & specialist teams in EMC to ensure the output from EMC is of a consistent high quality and that, for responses to brief, the strategic approach flows seamlessly through all facets of the brief response. You will support your Business Director / Account Director, and ensure we deliver an excellent standard of service and that deadlines are met. You will be curious, passionate, about your clients business so as to unearth & develop business challenges into solutions that will drive our business forward. 

You will support the account executives and coordinators ensuring we deliver an excellent standard of service and that all deadlines and deliverables are met. You will be curious and passionate about your clients business so as to unearth & develop business challenges into solutions that will drive our business forward. Your remit will span across digital and traditional media, with the opportunity to grow in both areas. You must have intermediate experience in media implementation and be proficient in planning/buying all media channels.

Key Deliverables:

PEOPLE

• Organises self and junior members of the team to deliver client work that consistently meets or exceeds the clients and Essencemediacom’s expectations in line with agency processes.
• Communicates consistently and professionally with clients and team.
• Ability to work well with others and builds strong, collaborative relationships with internal departments, investment and client teams

PARTNERS

• Runs client WIPs and follows/delegates tasks and responsibilities
• Delivers error-free work to clients on time alongside the wider Client Leadership team
• Leads some client relationships with support from AD/BD

PRODUCT

• Runs campaigns end to end
• Follows the Essencemediacom planning philosophy and process framework alongside the wider team
• Ensures quality and timely work output across the set client portfolio as directed, to specifically meet clients’ business requirements as relevant

PROFIT

• Ensures accurate billing and responsible for monthly billing to clients
• Begins an understanding of commercial requirements for key clients

Key Performance Indicators:

People

• Team feedback that true team player and delivering to work flow

Partners

• Service performance for key clients

Product

• Delivery of work on time and accurately

Profit

• Management of client billings

Personal Qualities and behavioural traits:

• Represents the company in a positive and professional manner, both internally and externally
• Demonstrates energy, enthusiasm and consideration for others.
• Takes responsibility for personal output and productivity
• Is able to live and breathe the company values and behaviours, and bring out the best in people
• Has a hunger and ambition to succeed and demonstrate continual excellence
• Collaborates widely and wisely
• Never accepts the status quo – always looking for continued improvement
• Is a strong communicator – in content, style and editing
• Has an insatiable curiosity about people, brands and how we can connect them to each other.

Knowledge and skills

• 2+ years’ media agency experience
• Strong knowledge of the NZ media market, and a healthy interest in major Global markets
• Knowledge of the media ecosystem and how it operates

#LI-Promoted