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Senior Customer Success Architect - Privacy Management
Strength in Trust
OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society.
Strength in Trust
Our goal at OneTrust is to bring the power of trust to companies all over the world. Using cutting-edge technology and a real-world approach to compliance, privacy, security, ethics, and third-party risk, we’ve created a no-nonsense platform to help supercharge the global push for trust.
The Challenge
Your Mission
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Establish Trusted Advisor status with senior business and technology leaders.
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Develop and present strategic application and architectural design documents leveraging OneTrust best practices.
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Lead strategic workshops and develop high-level solution recommendations based on business objectives and feasibility trade-offs.
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Deliver thought leadership through presentations, webinars, and learning events to highlight customer use cases and reference architectures.
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Provide strategic subject matter expertise through advisory sessions, pre-sales support, and field assistance.
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Collaborate with external teams to align roadmaps and technical architectures with strategic business goals.
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Translate and implement strategic needs into functional OneTrust technology-driven solutions.
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Proactively identify and analyze strategic issues/obstacles and recommend appropriate courses of action.
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Successfully present to both implementation teams and C-level executives, earning their trust.
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Advocate for customers by providing strategic insights to the Product organization on future release needs and challenges.
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Refine and improve internal processes and methodologies based on strategic customer feedback and evolving industry standards.
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Manage multiple strategic engagements simultaneously, ensuring timely and successful delivery.
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Engage with customers to build long-term strategic relationships and ensure ongoing success.
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Mentor junior team members to enhance their strategic skills and knowledge.
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Establish structured feedback loops with customers to continuously improve OneTrust products and services.
You Are/Have
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Demonstrated ability in management, mentorship, and organizational behavior.
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Strategic thinker with the ability to quickly learn and apply new concepts, business models, regulations, and technologies.
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Deep aptitude for communicating complex business and technical concepts using visualization and modeling aids.
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Proven record of accomplishment of establishing trusted advisor relationships with senior stakeholders.
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Demonstrated expertise in customer-facing privacy and security consulting, implementation, and advisory roles.
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Impressive written and verbal communication skills, including proficient presentation abilities.
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Ability to work autonomously, prioritize, multitask, and perform appropriately under deadlines.
Your Experience Includes
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BA/BS in a related subject is required
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3-5 years of experience in a Privacy role
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Demonstrated success working with enterprise customers on technical products
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Proven ability to engage across corporate functions (Professional Services, Engineering, Sales and Product Management)
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Functional experience in troubleshooting software and web services
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Experience in using software for reporting and task management such as Salesforce preferred
Extra Awesome
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Relevant certifications (CIPP/E, CIPP/US, CIPM, CIPT, FIP, GRCP, GRCA, AIGP, LPEC, etc.)
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Knowledge of privacy, ethics, security, data governance, risk management, compliance, or sustainability concepts or industry trends
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Intermediate/ Expert working knowledge of the following:
- APIs (REST and SOAP)
- File access, sharing, and/or management workflows (S3 and SFTP)
- Various web application authorization types (Basic, Bearer, OAuth 2, API Key, Custom, Open ID Connect, etc.)
- Related programming/scripting languages and libraries (JavaScript, Python, PowerShell, SQL, C#, Ruby, PHP, FreeMarker, etc.)
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Extensive experience implementing and troubleshooting integrations
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Excel at learning emerging technologies and creating technical solutions
For California, Colorado, Connecticut, Nevada, New York, Rhode Island, and Washington-based candidates: the annual base pay range for this role is listed below. Within this range, individual pay is determined by several factors, including location, job-related skills, work experience, and relevant education and/or training. This role may also be eligible for discretionary bonuses, equity, and/or commissions, as well as benefits.
Where we Work
We are embracing an office-first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person.
Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview.
Benefits
As an employee at OneTrust, you will be part of the OneTeam. That means you’ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.
Resources
Check out the following to learn more about OneTrust and its people:
Your Data
You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview. You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form.
Recruitment fraud warning: OneTrust is aware of scams involving false offers of employment with our company. The fraudulent jobs, interviews and job offers use fake websites, email addresses, group chat and text messages. Be aware that we never ask candidates for personal information, IDs or bank information during the interview process. We do not interview prospective candidates via instant message or group chat, and do not require candidates to purchase products or services, or process payments on our behalf as a condition of any employment offer. Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an "@onetrust.com" email address. You may also receive legitimate emails from "@us.greenhouse-mail.io". Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a "@docusign.net" email address. For more information or if you have been targeted please reach out to askrecruiting@onetrust.com.
Our Commitment to You
When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new category. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career.
OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.
Ready to apply?
Apply to OneTrust
DevOps Engineer
At Trella Health, we are passionate and committed to our mission: empowering meaningful change in healthcare. Since our founding in 2015, we continue to grow our team, enhance our solution and services offerings, accelerate into new markets, and expand our customer base. We are rapidly growing and are looking for new Trellavators to join our team!
“What is a Trellavator?” you ask. Innovate and elevate is the name of our game! We go above and beyond to collaborate with and support each other. We believe that when a colleague or customers succeeds, we succeed. By learning from others, building on our successes, and taking risks, we constantly raise the bar. After all, continuous improvement is in our DNA. Our word is paramount, we keep our commitments, and we always follow through. We have a strong, reliable support system that fuels growth, collaboration, and passion—and together, we create a positive environment where everyone at Trella Health, including the customers we support, can thrive. Are you ready to learn more about the opportunities with our team? Trell-yeah you are!
Position Overview:
Trella is looking for its next DevOps Engineer to help us manage and improve our AWS cloud infrastructure as we continue to scale. This person will support CI/CD pipeline maturity and contribute to the reliability, security, and observability of Trella’s production systems. This role works across containerized workloads on ECS and EKS/Kubernetes, Terraform-managed infrastructure, TeamCity build pipelines, and monitoring systems including New Relic, Grafana, and CloudWatch.
This DevOps Engineer will participate in release engineering, disaster recovery planning, information security operations (HIPAA/SOC2), and the ongoing effort to reduce managed server count through serverless and container-based architectures. Cross-functional collaboration with development, data engineering, and integration teams is a core part of the role.
We are looking for someone trustworthy, reliable, hard-working, friendly, and motivated to learn new ways of improving operations.
Location: This role is remote with a for candidates within commuting distance of Atlanta, GA or Philadelphia, PA. We will also consider applicants based in other U.S. locations.
Reports to: Director, IT Operations
As a DevOps Engineer at Trella, you will work on:
- CI/CD & Release Engineering: Design, maintain, and improve CI/CD pipelines to support reliable, repeatable build and deployment processes across multiple application stacks. Drive pipeline maturity by identifying and resolving bottlenecks, reducing build times, and improving deployment frequency and reliability.
- Cloud Infrastructure & IaC (AWS & Terraform): Manage and evolve Trella's AWS cloud infrastructure across services including EC2, S3, RDS, IAM, VPC, Lambda, and CloudWatch. Support multi-region architecture considerations and contribute to redundancy and availability improvements
- Containers & Orchestration: Operate and support containerized workloads running on Amazon ECS and EKS/Kubernetes. Build and maintain Docker images, manage container registries, and ensure images meet security and performance standards. Assist development and data engineering teams with containerizing applications and migrating workloads from server-based to container-based deployments.
- Monitoring, Observability & Incident Response: Maintain and improve observability tooling across New Relic, Grafana, and AWS CloudWatch, including dashboards, alerts, and log aggregation. Proactively identify gaps in observability coverage and implement instrumentation improvements in partnership with engineering teams. Participate in on-call rotations and incident response, helping to diagnose, remediate, and document production incidents
- Security & Compliance: Support Trella's HIPAA and SOC 2 compliance posture by maintaining secure configurations, access controls, audit logging, and evidence collection. Partner with the information security team on vulnerability management, patch cycles, and security tooling. Enforce security best practices across infrastructure provisioning, secrets management and network segmentation. Respond to security findings and remediate risks identified through audits, penetration testing, or automated scanning tools
This job might be a fit for you if you have:
Minimum Qualifications:
- 3+ years of experience in IT operations, DevOps, or infrastructure engineering
- Demonstrated programming or scripting experience (e.g., PowerShell, Bash, Python) without requiring the use of AI to comprehend or write the basics
- Working understanding of IP networking, DNS, VPN, and firewall management
- Familiarity with cloud provider offerings, specifically AWS core services (EC2, S3, RDS, IAM, VPC, CloudWatch)
- Good understanding of relational database administration (MariaDB, PostgreSQL, or similar)
- Experience with Linux system administration and command-line tooling
- Basic understanding of containerization concepts (Docker, container images, registries)
- Familiarity with version control systems (Git/Bitbucket)
Nice to have:
- AWS certifications (Solutions Architect, DevOps Engineer, or SysOps Administrator)
- Experience with Snowflake data warehouse administration or data pipeline support
- Familiarity with Apache Airflow (MWAA) for workflow orchestration
- Experience with React, .NET, Node.js, Angular, or PHP/Laravel application stacks (for deployment support context)
- Exposure to data pipeline and ETL automation workflows
- Familiarity with dbt (data build tool) for transformation workflows
- Experience conducting disaster recovery planning and DR drills
- Knowledge of multi-region AWS architecture and failover strategies
- Ability to work in a less-structured environment where initiative, dedication, and flexibility are highly valued
About Trella Health:
Trella Health provides unmatched, actionable market intelligence to post-acute care and value-based care providers of all sizes. Our industry leading analytics paired with CRM and EHR integration workflows positions us as the most advanced sales enablement platform for the post-acute care market. One of only a few companies to be deemed both a Qualified Entity by CMS and an Innovator under its Virtual Research Data Center Program, Trella has elite access to billions of performance metrics and referral data to enable competitive positioning across the market. Its standardized insights, representing 90% of all lives 65+ U.S. population, help customers identify, engage, and manage critical relationships and advance their organizations with certainty.
Since launching our first product in 2016, we have experienced tremendous growth and have highlighted a few key data points to get an at-a-glance view of Trella:
- Over 1,000 customers including 10 of the top 10 post-acute providers and 4 of the top 10 health systems
- Over 150 team members and growing
- Recognized as one of Modern Healthcare’s “Best Places to Work” in consecutive years and were ranked in the Top 50 startups in the US by LinkedIn
- Headquartered in Atlanta, GA with remote hubs in Nashville, Philadelphia, the Philippines, and Latin America.
The Trellavator Experience:
At Trella Health, you can expect to join a welcoming team that truly embodies our core values. Our collaborative culture is anchored by trust, transparency, and inclusion—and we also have a lot of fun. No matter where you work, at Trella Health you can expect an awesome team, frequent virtual gatherings, engaging events, casual attire, and more.
We offer competitive salaries with a comprehensive benefits package to all employees and provide an environment that fosters work-life harmonization with Flexible Paid Time Off, along with remote-first work arrangements. As we continue to see exponential growth, our goal is to continue to put team members first and strive to offer our team members the best culture and benefits possible. Some of the benefits we provide are:
- Health, Dental, Vision & Voluntary Benefits
- Competitive Salary & Bonus Plans
- 401k Retirement Savings
- Flexible PTO & 10 Paid Holidays
- Flexible Work Hours
- Equity Shares
- Paid Leave Programs
- Marketplace for discounted retail and entertainment
Equal Opportunity Employer
Trella Health is an equal opportunity employer. All persons will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, handicap, veteran status, genetic information, or any other protected status as recognized by federal, state, or local laws.
Ready to apply?
Apply to Trella Health