Overview:

Guidepoint Athens is seeking a seasoned Compliance Officer to join its global Compliance Department. This skilled professional will assist in all aspects of Guidepoint’s compliance program which includes providing guidance to our business colleagues when dealing with complex compliance issues. This role reports to the EMEA Regional Compliance Officer in our London office.

What You’ll Do:

• Deliver initial and ongoing training for client interfacing employees
• Provide timely and practical advice to sales and service teams on day-to-day compliance matters  
• Manage verbal and written communications with prospective and existing clients
• Implement client-specific compliance protocols into our proprietary system
• Conduct compliance portal overviews to prospective and existing clients
• Collaborate with Technology teams to design and implement compliance-related controls and enhancements

What You Have:

• Bachelor’s Degree required demonstrating a strong level of achievement
• Minimum of  5 years of compliance-related experience in financial services (not KYC/AML)
• Proactive,  self-motivated, comfortable operating in a fast-paced environment and with autonomy when required
• Experience using compliance search tools
• Excellent verbal and written communication skills in English
• Familiarity communicating  with prospective and existing clients
• Exceptional analytical skills with attention to detail
• Knowledge of financial industry regulations and due diligence preferred

What We Offer:

• Competitive compensation
• Private health insurance
• Entrepreneurial environment, autonomy, and efficient decision-making
• International exposure through collaboration with global Guidepoint teams
• Casual work environment and compelling people
• Seasonal team events and engagement activities

About Guidepoint:

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.

Backed by a network of nearly 1.75 million experts and Guidepoint’s 1,600 employees worldwide, we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.

#LI-PD1 
#LI-Hybrid

Location: Come and join us in Athens or Thessaloniki!

Being a Customer Care Executive is a role combining front office and back office duties for both drivers and passengers using FREENOW. You face users and turn them into the most passionate FREENOW lovers, looking for unique and exciting ways to solve problems. You’ll be providing exceptional support, ensuring that issues occurring are resolved promptly and efficiently as part of our top-performing Customer Experience team. Your goal will be to ensure high-quality service to our clients and that our Real-Time Team runs smoothly and profitably.

Shifts: 8h per day, Monday to Sunday (incl. Bank Holidays), with 2 days off per week, with most shifts being 23:00-07:00

YOUR DAILY ADVENTURES WILL INCLUDE:

• Deliver high-quality support via calls, emails and messenger platforms
• Be a passionate advocate for riders and drivers while answering any questions that come your way
• Triage issues and escalate them when necessary
• Cooperate with other departments to assist inside projects and resolve technical issues

TO BE SUCCESSFUL IN THIS ROLE:

• Initial experience in customer support 
• The ability to speak, read and write Greek and English, any other language is a plus - Please submit your application in English
• Good problem solving and active listening skills
• Ability to multitask and perform effectively under pressure
• Detail-oriented, proactive in process improvements

BENEFITS & PERKS IN A NUTSHELL:

DIVERSITY, EQUITY & INCLUSION:

Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work. 

ABOUT FREENOW:

We are Freenow, the European taxi app with the broadest multi-mobility offering, available in 9 markets and over 180 cities. Our app gives millions of passengers the freedom to move with a wide choice of services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds and public transport.Headquartered in Hamburg and led by our CEO Thomas Zimmermann, we are on a mission to make urban mobility more efficient, sustainable and inclusive.Since July 2025 we have been part of Lyft, a global mobility platform connecting riders and drivers for billions of rides across North America and Europe. Together we are building a more caring and connected world, creating new opportunities for innovation, growth and impact.

Location: Come and join us in Athens or Thessaloniki

Being a Customer Care Executive is a role combining front office and back office duties for both drivers and passengers using FREENOW. You face users and turn them into the most passionate FREENOW lovers, looking for unique and exciting ways to solve problems. You’ll be providing exceptional support, ensuring that issues occurring are resolved promptly and efficiently as part of our top-performing Customer Experience team. Your goal will be to ensure high-quality service to our clients and that our Real-Time Team runs smoothly and profitably.

Shifts: 8h per day, Monday to Sunday (incl. Bank Holidays), with 2 days off per week

YOUR DAILY ADVENTURES WILL INCLUDE:

• Deliver high-quality support via calls, emails and messenger platforms
• Be a passionate advocate for riders and drivers while answering any questions that come your way
• Triage issues and escalate them when necessary
• Cooperate with other departments to assist inside projects and resolve technical issues

TO BE SUCCESSFUL IN THIS ROLE:

• Initial experience in customer support 
• The ability to speak, read and write German and English; any other language is a plus - Please submit your application in English
• Good problem solving and active listening skills
• Ability to multitask and perform effectively under pressure
• Detail-oriented, proactive in process improvements

BENEFITS & PERKS IN A NUTSHELL:

DIVERSITY, EQUITY & INCLUSION:

FREENOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work. 

SEE WHAT OUR AWESOME COLLEAGUES SAY ABOUT US:

ABOUT FREENOW:

We are Freenow, the European taxi app with the broadest multi-mobility offering, available in 9 markets and over 180 cities. Our app gives millions of passengers the freedom to move with a wide choice of services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds and public transport.

Headquartered in Hamburg and led by our CEO Thomas Zimmermann, we are on a mission to make urban mobility more efficient, sustainable and inclusive.

Since July 2025 we have been part of Lyft, a global mobility platform connecting riders and drivers for billions of rides across North America and Europe. Together we are building a more caring and connected world, creating new opportunities for innovation, growth and impact.

Location: Come and join us in Athens or Thessaloniki!

Being a Customer Care Executive is a role combining front office and back office duties for both drivers and passengers using FREENOW. You face users and turn them into the most passionate FREENOW lovers, looking for unique and exciting ways to solve problems. You’ll be providing exceptional support, ensuring that issues occurring are resolved promptly and efficiently as part of our top-performing Customer Experience team. Your goal will be to ensure high-quality service to our clients and that our Real-Time Team runs smoothly and profitably.

Shifts: 8h per day, Monday to Sunday (incl. Bank Holidays), with 2 days off per week

YOUR DAILY ADVENTURES WILL INCLUDE:

• Deliver high-quality support via calls, emails and messenger platforms
• Be a passionate advocate for riders and drivers while answering any questions that come your way
• Triage issues and escalate them when necessary
• Cooperate with other departments to assist inside projects and resolve technical issues

TO BE SUCCESSFUL IN THIS ROLE:

• Initial experience in customer support 
• The ability to speak, read and write German and English, any other language is a plus - Please submit your application in English
• Good problem solving and active listening skills
• Ability to multitask and perform effectively under pressure
• Detail-oriented, proactive in process improvements

BENEFITS & PERKS IN A NUTSHELL:

DIVERSITY, EQUITY & INCLUSION:

FREENOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work. 

SEE WHAT OUR AWESOME COLLEAGUES SAY ABOUT US:

ABOUT FREENOW:

We are Freenow, the European taxi app with the broadest multi-mobility offering, available in 9 markets and over 180 cities. Our app gives millions of passengers the freedom to move with a wide choice of services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds and public transport.

Headquartered in Hamburg and led by our CEO Thomas Zimmermann, we are on a mission to make urban mobility more efficient, sustainable and inclusive.

Since July 2025 we have been part of Lyft, a global mobility platform connecting riders and drivers for billions of rides across North America and Europe. Together we are building a more caring and connected world, creating new opportunities for innovation, growth and impact.