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BrainRocket is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing. Young, ambitious, and unstoppable, we've already taken Cyprus, Malta, Portugal, Poland, and Serbia by storm. Our BRO team consists of 1,300 bright minds creating innovative ideas and products. We don’t follow formats. We shape them. We build what works, launch it fast, and make sure it hits.
We’re looking for an Application Support Specialist to ensure the stability, performance, and availability of business applications and systems used by internal teams. You will troubleshoot incidents, handle service requests, provide licences, make payments, collaborate with engineering/product teams, and drive root-cause analysis to prevent recurring issues. This role requires strong technical troubleshooting, clear communication, and a structured approach to incident management.
✅ Responsibilities:
✔️Provide L2 application support for business systems and software (web apps, software APIs, Corporate IT and backoffice tools, SaaS platforms).
✔️Triage, troubleshoot, and resolve incidents and requests within agreed SLAs.
✔️Investigate issues using logs, monitoring tools and API testing.
✔️Perform root-cause analysis (RCA) and document findings, fixes, and preventive actions.
✔️Provide software licenses to the employees.
✔️Support systems: Maintain records of over 400 software units, grant/revoke access, verify access rights according to RBAC, write documentation
✔️Identify recurring problems and drive automation or process improvements to reduce ticket volume.
✔️Communicate updates to stakeholders during incidents (status, workaround, ETA, resolution).
✔️Participate in on-call/shift rotation if required.
✔️Incident/problem management: Working with Atlassian (Jira Service Desk, Software, Confluence)
✔️Full software management cycle within the company (implementation, support, procurement/payment, renewal, user management, system deactivation, access rights verification, automation)
✔️Technical Knowledge: Atlassian (Jira, Confluence), Microsoft 365, Trelica, Grafana, Okta, SAP/Dynamics, N8N, scripting, Postman.
✅ Requirements:
✔️3+ years in application support / technical support / service operations (L2).
✔️Strong troubleshooting skills for web applications (HTTP, REST, auth basics, dev tools, SaaS Management tool).
✔️Experience working with ticketing systems (Jira Service Management, Software, Confluence.)
✔️Ability to read and interpret logs; familiarity with monitoring/alerting (Grafana, Kibana, Datadog).
✔️Scripting for automation (Python/Bash/PowerShell).
✔️Understanding of incident/problem management (ITIL concepts are a plus).
✔️Comfortable communicating with both technical and non-technical stakeholders.
✔️Strong documentation habits and attention to detail.
✔️Proactive and goal oriented mindset.
💡 Would be a plus:
✔️Experience with Linux basics, containers, or cloud platforms (AWS/Azure/GCP).
✔️Basic understanding of networking (DNS, latency, firewalls) and SSO concepts.
✔️Strong experience with API tools (Postman/Insomnia) and message queues (Kafka/RabbitMQ).
✔️Experience working with a huge amount of systems.
✔️The desire and ability to organise and manage a large number of systems from scratch.
✅ We offer excellent benefits, including but not limited to:
🚀 Career growth opportunities in an international and dynamic environment;
📚 Opportunity to develop language skills with partial compensation for language courses;
🎁 Special gifts for birthdays, weddings, and newborns;
🏝️ 20 working days of paid annual vacation, plus 6 paid sick leaves;
🍲 Office snacks and refreshments;
🏋️♂️ Sports package to support a healthy lifestyle;
🩺 Comprehensive medical insurance;
📍 Comfortable office with great facilities in a prime location;
🎉 Exciting corporate events, team-building activities, and international company parties.
Join Brainrocket and rock with us! 🚀
Bold moves start here. Make yours. Apply today!
By submitting your application, you agree to our Privacy Policy.
Ready to apply?
Apply to BrainRocket
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At JetBrains, code is our passion. Since 2000, we’ve focused on helping developers work faster by automating routine checks and fixes. Our tools are used by over 12.5 million people worldwide, including eighty-eight Fortune Global 100 companies.
We are seeking a detail-oriented IAM Security Specialist to lead the integration, support, and governance of our identity ecosystem. You will be the bridge between technical implementation and security compliance, ensuring that every identity, whether human or machine, has exactly the permissions it needs and nothing more. Your focus will be on building scalable RBAC models and maintaining a rigorous access review cycle.
System integration and support:
Access governance and permission reviews:
RBAC and ABAC modeling:
JetBrains provides a highly technical and intellectually stimulating environment. You'll work on identity and access management systems used by millions of developers, with the opportunity to work with cutting-edge technologies every day. Help us keep our tools and systems secure.
We offer:
*Some benefits may vary depending on location.
#LI-DNI
We are an equal opportunity employer
We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation.
We process the data provided in your job application in accordance with the Recruitment Privacy Policy.
Ready to apply?
Apply to JetBrains
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BrainRocket is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing. Young, ambitious, and unstoppable, we've already taken Cyprus, Malta, Portugal, Poland, and Serbia by storm. Our BRO team consists of 1,300 bright minds creating innovative ideas and products. We don’t follow formats. We shape them. We build what works, launch it fast, and make sure it hits.
We invite a Security Engineer. This is a full-time, office-based role (no remote/hybrid) in one of our hubs:
The final location will depend on business needs and the feasibility of relocation from your current spot.
✅ Requirements:
Must-Have:
✔️ 5 years of experience in IT infrastructure administration or information security roles.
✔️ Advanced administration of macOS, Windows, and Linux operating systems, including secure configuration, system hardening, access control management, and troubleshooting at the OS level.
✔️ Understanding of networking fundamentals, including IP networking, routing, switching, and network protocol behaviour relevant to security analysis.
✔️ Basic knowledge of regulatory requirements and standards such as ISO27001, ISO27701, PCI DSS, GDPR, and others.
✔️ Administration and configuration of EDR/XDR platforms, including policy management, detection rule tuning, incident investigation, and endpoint threat response.
✔️ Configuration and administration of enterprise VPN solutions, including secure remote access management, authentication policies, and network access control.
✔️ Administration and tuning of DLP systems, including policy development, data classification integration, and monitoring of data exfiltration risks.
Nice-to-Have:
✔️ Proficiency in working with any kind of simple scripts: bash, PowerShell or Python, etc..
✔️ Understanding of the basic principles of virtualisation platform functionality.
✔️ Experience in complex implementation or support projects of enterprise information security solutions (any solution classes from the list): MDM, SIEM, DLP, PAM, NGFW, Endpoint Security. Etc..
✔️ Experience with deployment and administration of IDS/IPS solutions, including rule tuning and network threat detection.
✔️ Experience with PaloAlto, Digital Guardian, OpenVPN security solutions.
✅ Responsibilities:
System Administration:
✔️ Manage security systems: DLP, XDR, Network VPN gateway.
✔️ Implement and maintain security control policies to enhance security.
✔️ Keep security system infrastructure updated and patched.
✔️ Integrate security systems with new IT solutions and assets.
✔️ Debug issues related to the security systems software - cooperate closely with vendor support.
Monitoring and Analysis:
✔️ Continuously monitor network activity, systems load.
✔️ Monitor and review vendor notifications about Saas security system maintenance, critical vulnerabilities, new releases and features.
✔️ Identify and analyze potential threats and vulnerabilities in the security systems.
Incident Response:
✔️ Respond to security incidents and provide 2-3 levels of support for the SOC team, coordinating incident response efforts.
✔️ Escalate incidents to other teams as necessary.
Reporting, Documentation, and Continuous Improvement:
✔️ Prepare tech documentation after implementation of new security controls, system configurations.
✔️ Create basic instructions for security software for end users.
✔️ Suggest improvements to security system configuration and incident mitigation.
✔️ Participate in post-incident reviews and propose enhancements.
✅ We offer excellent benefits, including but not limited to:
🧑🏻💻 Learning and development opportunities and interesting, challenging tasks.
✈️ Relocation package (tickets, staying in a hotel for up to 2 weeks, and visa relocation support for our employees and their family members).
📚 Opportunity to develop language skills, with partial compensation for the cost of English and Portuguese language classes (for localization purposes).
🎾 Partial compensation for tennis and padel lessons.
🏀 Urban Sport membership benefit (the most diverse sports and wellness offering in Europe, with more than 50+ activities).
🏥 Private medical coverage, including inpatient, outpatient, dental care, annual check-ups, and maternity support.
🏝 Time for proper rest, with 24 non-business days per year and an additional 6 paid sick days.
🚌 Transport compensation - 200 euros net per month.
📈 Competitive remuneration level with annual review.
🤝 Teambuilding activities.
Bold moves start here. Make yours. Apply today!
By submitting your application, you agree to our Privacy Policy.
Ready to apply?
Apply to BrainRocket
Share this job
BrainRocket is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing. Young, ambitious, and unstoppable, we've already taken Cyprus, Malta, Portugal, Poland, and Serbia by storm. Our BRO team consists of 1,300 bright minds creating innovative ideas and products. We don’t follow formats. We shape them. We build what works, launch it fast, and make sure it hits.
We invite a Security Engineer. This is a full-time, office-based role (no remote/hybrid) in one of our hubs:
The final location will depend on business needs and the feasibility of relocation from your current spot.
✅ Requirements:
Must-Have:
✔️ 5 years of experience in IT infrastructure administration or information security roles.
✔️ Advanced administration of macOS, Windows, and Linux operating systems, including secure configuration, system hardening, access control management, and troubleshooting at the OS level.
✔️ Understanding of networking fundamentals, including IP networking, routing, switching, and network protocol behaviour relevant to security analysis.
✔️ Basic knowledge of regulatory requirements and standards such as ISO27001, ISO27701, PCI DSS, GDPR, and others.
✔️ Administration and configuration of EDR/XDR platforms, including policy management, detection rule tuning, incident investigation, and endpoint threat response.
✔️ Configuration and administration of enterprise VPN solutions, including secure remote access management, authentication policies, and network access control.
✔️ Administration and tuning of DLP systems, including policy development, data classification integration, and monitoring of data exfiltration risks.
Nice-to-Have:
✔️ Proficiency in working with any kind of simple scripts: bash, PowerShell or Python, etc..
✔️ Understanding of the basic principles of virtualisation platform functionality.
✔️ Experience in complex implementation or support projects of enterprise information security solutions (any solution classes from the list): MDM, SIEM, DLP, PAM, NGFW, Endpoint Security. Etc..
✔️ Experience with deployment and administration of IDS/IPS solutions, including rule tuning and network threat detection.
✔️ Experience with PaloAlto, Digital Guardian, OpenVPN security solutions.
✅ Responsibilities:
System Administration:
✔️ Manage security systems: DLP, XDR, Network VPN gateway.
✔️ Implement and maintain security control policies to enhance security.
✔️ Keep security system infrastructure updated and patched.
✔️ Integrate security systems with new IT solutions and assets.
✔️ Debug issues related to the security systems software - cooperate closely with vendor support.
Monitoring and Analysis:
✔️ Continuously monitor network activity, systems load.
✔️ Monitor and review vendor notifications about Saas security system maintenance, critical vulnerabilities, new releases and features.
✔️ Identify and analyze potential threats and vulnerabilities in the security systems.
Incident Response:
✔️ Respond to security incidents and provide 2-3 levels of support for the SOC team, coordinating incident response efforts.
✔️ Escalate incidents to other teams as necessary.
Reporting, Documentation, and Continuous Improvement:
✔️ Prepare tech documentation after implementation of new security controls, system configurations.
✔️ Create basic instructions for security software for end users.
✔️ Suggest improvements to security system configuration and incident mitigation.
✔️ Participate in post-incident reviews and propose enhancements.
✅ We offer excellent benefits, including but not limited to:
🏢 Modern office in New Belgrade.
🏝 24 vacation days annually.
🤒 6 sick days without medical certificate.
🏥 Premium Health Insurance (coverage up to 5,000 EUR annually).
🎉 Special occasion gifts: birthday, wedding, newborn.
📚 Learning & Development budget (for conferences, courses and certifications).
🌍 Corporate events: international parties, team buildings, activities.
📈 Career growth opportunities in a fast-growing company.
✈️ Relocation package for international candidates.
🏋️ Sports package (FitPass membership).
🗣️ Language classes: Serbian & English (company-covered)
Bold moves start here. Make yours. Apply today!
By submitting your application, you agree to our Privacy Policy.
Ready to apply?
Apply to BrainRocket
Share this job
BrainRocket is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing. Young, ambitious, and unstoppable, we've already taken Cyprus, Malta, Portugal, Poland, and Serbia by storm. Our BRO team consists of 1,300 bright minds creating innovative ideas and products. We don’t follow formats. We shape them. We build what works, launch it fast, and make sure it hits.
We invite a Security Engineer. This is a full-time, office-based role (no remote/hybrid) in one of our hubs:
The final location will depend on business needs and the feasibility of relocation from your current spot.
✅ Requirements:
Must-Have:
✔️ 5 years of experience in IT infrastructure administration or information security roles.
✔️ Advanced administration of macOS, Windows, and Linux operating systems, including secure configuration, system hardening, access control management, and troubleshooting at the OS level.
✔️ Understanding of networking fundamentals, including IP networking, routing, switching, and network protocol behaviour relevant to security analysis.
✔️ Basic knowledge of regulatory requirements and standards such as ISO27001, ISO27701, PCI DSS, GDPR, and others.
✔️ Administration and configuration of EDR/XDR platforms, including policy management, detection rule tuning, incident investigation, and endpoint threat response.
✔️ Configuration and administration of enterprise VPN solutions, including secure remote access management, authentication policies, and network access control.
✔️ Administration and tuning of DLP systems, including policy development, data classification integration, and monitoring of data exfiltration risks.
Nice-to-Have:
✔️ Proficiency in working with any kind of simple scripts: bash, PowerShell or Python, etc..
✔️ Understanding of the basic principles of virtualisation platform functionality.
✔️ Experience in complex implementation or support projects of enterprise information security solutions (any solution classes from the list): MDM, SIEM, DLP, PAM, NGFW, Endpoint Security. Etc..
✔️ Experience with deployment and administration of IDS/IPS solutions, including rule tuning and network threat detection.
✔️ Experience with PaloAlto, Digital Guardian, OpenVPN security solutions.
✅ Responsibilities:
System Administration:
✔️ Manage security systems: DLP, XDR, Network VPN gateway.
✔️ Implement and maintain security control policies to enhance security.
✔️ Keep security system infrastructure updated and patched.
✔️ Integrate security systems with new IT solutions and assets.
✔️ Debug issues related to the security systems software - cooperate closely with vendor support.
Monitoring and Analysis:
✔️ Continuously monitor network activity, systems load.
✔️ Monitor and review vendor notifications about Saas security system maintenance, critical vulnerabilities, new releases and features.
✔️ Identify and analyze potential threats and vulnerabilities in the security systems.
Incident Response:
✔️ Respond to security incidents and provide 2-3 levels of support for the SOC team, coordinating incident response efforts.
✔️ Escalate incidents to other teams as necessary.
Reporting, Documentation, and Continuous Improvement:
✔️ Prepare tech documentation after implementation of new security controls, system configurations.
✔️ Create basic instructions for security software for end users.
✔️ Suggest improvements to security system configuration and incident mitigation.
✔️ Participate in post-incident reviews and propose enhancements.
✅ We offer excellent benefits, including but not limited to:
🚀 Career growth opportunities in an international and dynamic environment.
📚 Opportunity to develop language skills with partial compensation for language courses.
🎁 Special gifts for birthdays, weddings, and newborns.
🏝️ 20 working days of paid annual vacation, plus paid sick leave.
🍲 Office snacks and refreshments.
🏋️♂️ Sports package to support a healthy lifestyle.
🩺 Comprehensive medical insurance for you and your partner.
📍 Comfortable office with great facilities in a prime location.
🎉 Exciting corporate events, team-building activities, and international company parties.
Bold moves start here. Make yours. Apply today!
By submitting your application, you agree to our Privacy Policy.
Ready to apply?
Apply to BrainRocket
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