This is an entry level position responsible for processing all release of information (ROI), specifically medical record requests, in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associates must at all times safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations.

Position Highlights

This is a Onsite Role Pine Bluff, AR

• Full Time: Mon-Fri 8:00am-4:30pm CST
• Handling patient walk-ins and assisting with requests in a professional and compliant manner
• Processing Release of Information (ROI) requests, ensuring accuracy and adherence to privacy regulations, and completing digital fulfillment of medical records.
• Ability working in a high-volume environment. 
• Documenting information in multiple platforms using two computer monitors. 
• Proficient in Microsoft office (including Word and Excel)

Preferred Skills

• Knowledge of HIPAA and medical terminology 
• Familiar with different EHR and Billing Systems 
• Experience working with subpoenas 

We offer: 

• Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor
• Company equipment will be provided to you (including computer, monitor, virtual phone, etc.) 
• Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and tuition Assistance 

You will:

• Receive and process requests for patient health information in accordance with Company and Facility policies and procedures.
• Maintain confidentiality and security with all privileged information.
• Maintain working knowledge of Company and facility software.
• Adhere to the Company's and Customer facilities Code of Conduct and policies.
• Inform manager of work, site difficulties, and/or fluctuating volumes.
• Assist with additional work duties or responsibilities as evident or required.
• Consistent application of medical privacy regulations to guard against unauthorized disclosure.
• Responsible for managing patient health records.
• Responsible for safeguarding patient records and ensuring compliance with HIPAA standards.
• Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record.
• Ensures medical records are assembled in standard order and are accurate and complete.
• Creates digital images of paperwork to be stored in the electronic medical record.
• Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately.
• Answering of inbound/outbound calls.
• May assist with patient walk-ins.
• May assist with administrative duties such as handling faxes, opening mail, and data entry.
• Must meet productivity expectations as outlined at specific site.
• May schedules pick-ups.
• Other duties as assigned.

What you will bring to the table: 

• High School Diploma or GED.
• Ability to commute between locations as needed.
• Able to work overtime during peak seasons when required.
• Basic computer proficiency.
• Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis.
• Professional verbal and written communication skills in the English language.
• Detail and quality oriented as it relates to accurate and compliant information for medical records.
• Strong data entry skills.
• Must be able to work with minimum supervision responding to changing priorities and role needs.
• Ability to organize and manage multiple tasks.
• Able to respond to requests in a fast-paced environment.

Bonus points if:

• Experience in a healthcare environment.
• Previous production/metric-based work experience.
• In-person customer service experience.
• Ability to build relationships with on-site clients and customers.
• Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders.

eko is an innovative e-commerce startup dedicated to empowering brands to create, display, and optimize their video assets across digital platforms.

Thanks to our groundbreaking partnership with major retailers, and our ability to demonstrably increase e-commerce sales, we recently opened a new facility focused on processing, capturing, and delivering data & media for millions of unique products annually.

Our first-of-its-kind facility opened in Northwest Arkansas in summer 2025 and is rapidly scaling to support high-volume, high-quality product media capture at unprecedented speed and scale.

Want to learn more about eko, visit eko.com

About the Role:

The Procurement Manager is a newly created, high-impact role at eko's Capture Factory in Bentonville, Arkansas. This is a program ownership role, not a people management role. You'll be the person who makes procurement run at Eko.

You'll own the end-to-end procurement process for the factory, partnering with our Merchandising team to execute on sourcing strategy and ensuring the right products arrive at the right time to keep our stages moving. You'll also help build the systems and processes that scale with our growth, and as you establish yourself in the role, you'll have the opportunity to take on a broader procurement scope across the factory.

The right person is organized, systems-minded, and energized by owning a function rather than just executing tasks.

What you will do:

• Own the end-to-end procurement process for the factory, ensuring products are sourced, purchased, and delivered on schedule to support production needs
• Partner with the Merchandising team to execute on sourcing strategy and align purchasing activity with category priorities and timelines
• Identify and drive tool optimization opportunities and support partner negotiations to improve cost and efficiency
• Monitor schedule adherence and flag risks or delays before they impact production
• Support integration of procurement activity with item management systems to maintain accurate, real-time visibility
• Track spend, maintain accurate records, and support reporting across all procurement activity
• Build, refine, and document procurement processes, tools, and workflows as the function continues to grow
• Partner closely with Finance, production, and warehouse teams to keep purchasing aligned with operational needs
• Take on expanded procurement scope across the broader business over time as you grow into the role

Minimum Qualifications:

• 4+ years of experience in purchasing, procurement, or buying operations within high-SKU operations in a retail, e-commerce, or consumer goods environment
• Demonstrated ability to manage high volumes of transactions simultaneously across multiple vendors or platforms
• Strong systems thinking; you build processes, not just complete tasks
• Proficiency with spreadsheets and order management or spend tracking tools 
• Comfort learning and operating new technology platforms quickly
• Strong organizational skills with a track record of meeting deadlines in a fast-paced environment
• Clear, proactive communicator with cross-functional partners
• Experience working alongside a merchandising, buying, or category management team is a plus
• Familiarity with item management systems or procurement platforms is a plus
• Exposure to production, manufacturing, or high-volume operations environments is a plus
• Experience managing procurement scope across multiple categories is a plus

Work Environment:

• This position operates primarily within a factory setting
• The noise level can range from low to moderate
• Exposure to moving mechanical parts and vehicles (e.g. forklifts, trucks)

Why Join Us?

• Be part of something groundbreaking. This is an unparalleled opportunity to assist in building the people function for a cutting-edge robotics studio at the forefront of innovation.
• Hyper-growth environment. You’ll play a pivotal role in shaping a company that is scaling at an exceptional pace.

Benefits

• Premium health, dental and vision insurance
• Insurance options with 100% employer-covered medical and dental premiums for employee-only plans.
• Mental Health and Wellness Resources
• 401(k) Retirement Savings Plan
• Company Paid Life and Disability Insurance
• Flexible Time Off
• Daily Shift Meal Provided

Note: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. This description in no way states or implies that these are the only duties to be performed by the employee occupying this position.

This position is classified as exempt and is not eligible for overtime pay in accordance with the Fair Labor Standards Act (FLSA).

eko is proud to be an Equal Opportunity Employer. We believe our strength lies in the diversity of our people. We are committed to fostering an inclusive workplace that respects and celebrates individual backgrounds, perspectives, and contributions. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected status.

eko is an innovative e-commerce startup dedicated to empowering brands to create, display, and optimize their video assets across digital platforms.

Thanks to our groundbreaking partnership with major retailers, and our ability to demonstrably increase e-commerce sales, we recently opened a new facility focused on processing, capturing, and delivering data & media for millions of unique products annually.

Our first-of-its-kind facility opened in Northwest Arkansas in summer 2025 and is rapidly scaling to support high-volume, high-quality product media capture at unprecedented speed and scale.

Want to learn more about eko, visit eko.com

About the Role:

The Creative Associate is a frontline producer of Eko’s revolutionary product media. Reporting to a Creative Crew Manager, you’ll help turn everyday products into high-quality digital media by preparing, styling, capturing, and quality-checking products against clear production standards. 

This role is part creative, part technical, and highly active. You'll work from daily capture plans, operate proprietary robotic and camera systems, use styling tools and creative judgement to make products look their best, and keep production moving at a steady, sustainable pace. 

The right person is detail-oriented, coachable, comfortable with technology, and energized by high-volume creative production. You'll take pride in getting the details right, keeping your stage clean and production-ready, and making sure each image meets eko's production and quality standards before it moves to our retail partners. 

What you will do:

• Operate camera systems and robotics to capture products to spec
• Follow established styling, prep, and capture guidelines with consistency and care
• Complete daily capture targets at a steady, sustainable pace—not rushed, not idle
• Perform real-time quality checks on your own work—it only ships when it looks great
• Handle all products carefully and maintain condition standards before, during, and after capture
• Escalate issues appropriately (props, tech, product condition, etc.)
• Maintain a clean, organized, and production-ready stage at all times
• Collaborate with stylists, operators, and teammates to keep production flowing

Minimum Requirements:

• 1 year minimum of directly relevant hands-on experience in studio production, visual merchandising, video production, fashion styling, media creation, or a similar production-based environment
• Strong hands-on experience with Adobe Creative Suite or similar video editing platforms, with the confidence to use these tools in a fast-paced production environment
• Energized by a fast-paced, high-volume production environment
• Able to follow precise standards while using your styling instincts to make products look their best
• Excited to use robotics, cameras, and styling tools to transform everyday objects into standout digital media
• Obsessed with quality over shortcuts — you take pride in your work
• A team player who lifts others up and brings positive energy to every shift
• Demonstrated ability to communicate with professionalism, respond to feedback constructively, and work through day-to-day team challenges with sound judgement, maturity, and respect
• Able to learn new systems and tools with minimal friction
• Ability to read, write, and speak in English
• Ability to bend, stoop, kneel, crouch, and reach regularly
• Ability to work in a warehouse environment which may include exposure to varying temperatures, dust, and noise
• Light to moderate lifting will be required in accordance with current OSHA standards
• Ability to perform work in a highly active, floor-based environment, including regular movement throughout the factory or studio for extended periods during a shift, with or without reasonable accommodation

Shift Requirements:

This role is on-site at eko's Capture Factory in Bentonville, Arkansas. Candidates must be able to to commit to one of the following three shifts: 

• Weeknights: Monday through Thursday, 6:30 pm to 4:30 am | $30.80 hr 
• Weekend Days: Friday through Sunday, 8:00 am to 6:00 pm | $32.20 hr 
• Weekend Nights: Friday through Sunday, 6:30 pm to 4:30 am | $32.20 hr 

Work Environment:

• This position operates primarily within a factory setting
• The noise level can range from low to moderate
• Exposure to moving mechanical parts and vehicles (e.g. forklifts, trucks)

Why Join Us?

• Be part of something groundbreaking. This is an unparalleled opportunity to help build a cutting-edge robotics studio at the forefront of innovation.
• Hyper-growth environment. You’ll play a pivotal role in shaping a company that is scaling at an exceptional pace.

Benefits

• Premium health, dental and vision insurance
• Insurance options with 100% employer-covered medical and dental premiums for employee-only plans.
• Mental Health and Wellness Resources
• 401(k) Retirement Savings Plan
• Company Paid Life and Disability Insurance
• Paid Time Off
• Daily Shift Meal Provided

Note: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. This description in no way states or implies that these are the only duties to be performed by the employee occupying this position.

This position pays an hourly rate. All hourly rates meet or exceed applicable state and federal minimum wage laws. This position is classified as non-exempt and is eligible for overtime pay in accordance with the Fair Labor Standards Act (FLSA).

eko is proud to be an Equal Opportunity Employer. We believe our strength lies in the diversity of our people. We are committed to fostering an inclusive workplace that respects and celebrates individual backgrounds, perspectives, and contributions. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected status.

eko is an innovative e-commerce startup dedicated to empowering brands to create, display, and optimize their video assets across digital platforms.

Thanks to our groundbreaking partnership with major retailers, and our ability to demonstrably increase e-commerce sales, we recently opened a new facility focused on processing, capturing, and delivering data & media for millions of unique products annually.

Our first-of-its-kind facility opened in Northwest Arkansas in summer 2025 and is rapidly scaling to support high-volume, high-quality product media capture at unprecedented speed and scale.

Want to learn more about eko, visit eko.com

About the Role:

The Product Manager, Factory Software will lead the software systems that power our factory operations. This includes operator-facing web and mobile tools, hardware integrations, robotics, and computer vision systems that transform physical products into structured data and rich media. 

This role is highly cross functional and deeply operational. You will work closely with factory teams, engineering, R&D, and data partners to design and improve systems that increase throughput, accuracy, and scalability in a live production environment. 

This is not a desk-only PM role. The right person will spend time on the factory floor, observe workflows firsthand, identify friction points, and translate real operational needs into product solutions that perform reliably at production speed. 

What you will do:

• Own the full lifecycle of factory software and operational tools, from identifying the problem through launch and continuous improvement
• Turn messy, real-world operational challenges into practical product solutions that make the work on the floor easier, faster, and more consistent
• Translate workflows, operator pain points, and data needs into clear product requirements and usable specs
• Work closely across the factory in Arkansas, with the product team in New York, and remote R&D partners to connect what is happening on the floor with what gets built
• Use AI to prototype ideas, explore solutions, and communicate product requirements in a fast, practical way
• Prioritize features and improvements based on operator feedback, data quality, and business impact
• Build tools that help capture teams move more product with better quality and consistency
• Monitor product and workflow performance and make adjustments that improve throughput, accuracy, and completeness
• Partner with factory teams and R&D to roll out and improve robotics, camera systems, computer vision, and sensor-based tools used in the capture process
• Identify new opportunities in ambiguous areas using operational insights and customer data requirements
• Collaborate with the Data team to uncover insights that help improve workflows, experiments, and product decisions

Minimum Requirements:

• 4+ years of product management experience, ideally building software for operational workflows, warehouse or manufacturing environments, hardware-enabled systems, robotics, computer vision, sensor-based tools, or other high-throughput internal products
• Very comfortable using AI tools including Cursor, Claude Code, or similar tools to prototype ideas, explore solutions, and move work forward quickly
• Background in operations, logistics, manufacturing, e-commerce, or another fast-moving environment where software supports real-world workflows
• Strong analytical instincts and a thoughtful, practical approach to solving problems
• Clear communicator who can work well with technical teams, frontline operators and business stakeholders
• Comfortable moving quickly in a fast-paced environment where priorities can shift and not every answer is obvious at the start
• Able to work through ambiguity, test ideas quickly, and iterate based on what you learn
• Highly hands-on and energized by learning directly from the people using your product every day
• Proven ability to manage complex workstreams and deliver strong outcomes across teams
• Able to build strong working relationships across product, engineering, operations, R&D, data, and business partners
• Comfortable being onsite, partnering closely with factory teams and observing workflows in production to understand what is working and where improvements are needed
• Ability to read, write, and speak in English
• Ability to stand and walk for extended periods
• Ability to bend, stoop, kneel, crouch, and reach regularly
• Ability to work in a warehouse environment which may include exposure to varying temperatures, dust, and noise

Work Environment:

• This position operates primarily within a warehouse setting
• The noise level can range from low to moderate
• Exposure to moving mechanical parts and vehicles (forklifts, trucks)

Why Join Us?

• Be part of something groudbreaking. This is an unparalleled opportunity to assist in building the people function for a cutting-edge robotics studio at the forefront of innovation.
• Hyper-growth environment. You'll play a pivotal role in shaping a company that is scaling at an exceptional pace. 

Benefits:

• Premium health, dental, and vision insurance
• Insurance options with 100% employer-covered medical and dental premiums for employee-only plans.
• Mental Health and Wellness Resources
• 401(k) Retirement Savings Plan
• Company Paid Life and Disability Insurance
• Flexible Time Off
• Daily Shift Meal Provided

Note: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. This description in no way states or implies that these are the only duties to be performed by the employee occupying this position.

This position is classified as exempt and is not eligible for overtime pay in accordance with the Fair Labor Standards Act (FLSA).

eko is proud to be an Equal Opportunity Employer. We believe our strength lies in the diversity of our people. We are committed to fostering an inclusive workplace that respects and celebrates individual backgrounds, perspectives, and contributions. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected status.

eko is an innovative e-commerce startup dedicated to empowering brands to create, display, and optimize their video assets across digital platforms.

Thanks to our groundbreaking partnership with major retailers, and our ability to demonstrably increase e-commerce sales, we recently opened a new facility focused on processing, capturing, and delivering data & media for millions of unique products annually.

Our first-of-its-kind facility opened in Northwest Arkansas in summer 2025 and is rapidly scaling to support high-volume, high-quality product media capture at unprecedented speed and scale.

Want to learn more about eko, visit eko.com

About the Role:

The Training & Development Manager will build the training systems that support consistent execution across the Capture Factory. 

This is an on-site, hands-on role for someone who knows how to turn fast-changing operational work into clear, repeatable training that works across multiple shifts. You will partner closely with department leaders across warehouse, styling, production, safety, and other functions to identify gaps, standardize processes, and build training training that improves ramp time, quality, consistency, and compliance. 

This is not a traditional corporate L&D role. We are looking for someone who has worked closely with frontline operations, knows how to build training in a high-volume environment, and can create structure where processes are still evolving. You'll design and drive the training systems that enable our people to succeed ranging from warehouse processes, food styling workflows, safety, compliance, and cross-functional onboarding. You'll make an impact by collaborating to build an ongoing system that evolves with feedback, ensures consistency across shifts, and empowers every employee to grow. 

What you will do:

• Build and lead the training infrastructure for the Capture Factory, including onboarding, role-based training, process training, refresher training, and cross-functional training support
• Partner daily with managers and department heads to understand what is changing, what is breaking down, and what needs to be built, then move quickly to design and deploy the right training response
• Take inconsistent SOPS, evolving workflows, and team knowledge and convert them into clear, standardized training that can be followed consistently by employees on any shift
• Build asynchronous training paths that support a four-shift operation and reduce reliance on live delivery alone
• Partner with department-level trainers to deliver on-floor training within their functions, equipping them with the materials and structure they need to ensure training is delivered consistently and reinforced on the floor
• Own and administer training content within eko Software platforms, and lead the evaluation and implementation of an LMS suited to a 24/7 factory environment
• Partner with the safety function to ensure safety and compliance training is properly housed, accessible, tracked and completed on time across both the LMS and in-person delivery, without owning the content itself
• Build train-the trainer materials and frameworks that enable department leaders and on-floor trainers to deliver consistent training within their teams
• Define and track training KPIs tied to operational outcomes such as onboarding ramp time, quality, consistency across shifts, retraining trends, and retention 
• Continuously audit deployed training for misalignment, outdated content, inconsistent delivery, or gaps between training completion and actual performance
• Build a sustainable training system that can scale as the factory grows

Minimum Qualifications:

• 5+ years of experience in training, learning operations, or workforce development owning the full cycle from needs assessment through deployment and measurement 
• Demonstrated experience scoping and building a training function or program from scratch or significantly redesigning them in an operational setting
• Experience producing training across multiple formats including video, written job aids, digital modules, and in-person instruction
• Strong ability to build credibility quickly with frontline employees and department leaders by staying close to the work and creating training that is practical, clear, and useful
• Comfortable working cross-functionally with managers, trainers, safety partners, and department leaders, including holding stakeholders accountable for training adoption and completion
• High level of comfortability building training in an environment where processes are still changing, documentation is incomplete, and speed matters
• Strong project management skills with the ability to manage competing priorities across multiple departments
• Substantial experience designing and scaling training programs in warehouse, manufacturing, production, or operational environments
• Familiarity with LMS platforms and digital training tools; experience implementing an LMS is a strong plus
• Adult learning, talent development, or instructional design certifications are a plus (for example, ATD, CPTD/APTD, instructional design, or other adult learning credentials
• OSHA certifications, particularly those relevant to General Industry environments are a plus

Shift Requirements:

• Must be on-site at eko's Capture Factory in Bentonville, Arkansas 5 days a week
• Be available on an as needed basis to support training across multiple shifts, including occasional hours outside of Monday through Friday, 8:00 a.m. to 5:00 p.m.

Physical Requirements:

• Ability to stand and walk for extended periods
• Ability to bend, stoop, kneel, crouch, and reach regularly
• Ability to work in a warehouse environment which may include exposure to varying temperatures, dust, and noise

Work Environment:

• This position operates primarily within a factory setting
• The noise level can range from low to moderate
• Exposure to moving mechanical parts and vehicles (e.g. forklifts, trucks)

Why Join Us?

• Be part of something groundbreaking. This is an unparalleled opportunity to assist in building the people function for a cutting-edge robotics studio at the forefront of innovation.
• Hyper-growth environment. You’ll play a pivotal role in shaping a company that is scaling at an exceptional pace.

Benefits

• Premium health, dental and vision insurance
• Insurance options with 100% employer-covered medical and dental premiums for employee-only plans.
• Mental Health and Wellness Resources
• 401(k) Retirement Savings Plan
• Company Paid Life and Disability Insurance
• Flexible Time Off
• Daily Shift Meal Provided

Note: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. This description in no way states or implies that these are the only duties to be performed by the employee occupying this position.

This position is classified as exempt and is not eligible for overtime pay in accordance with the Fair Labor Standards Act (FLSA).

eko is proud to be an Equal Opportunity Employer. We believe our strength lies in the diversity of our people. We are committed to fostering an inclusive workplace that respects and celebrates individual backgrounds, perspectives, and contributions. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected status.