Want to help us help others? We’re hiring! 

GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010.

Join us! The GoFundMe Pro team is searching for a Staff Software Engineer to drive the technical vision and execution of our Integrations platform. You’ll serve as a senior IC on a high-impact team responsible for core integration surfaces including Public APIs, Webhooks, Salesforce integrations (NPC, NPSP), and Integration Platform as a Service (iPaaS) tools like Workato and Zapier. You’ll lead architecture efforts, mentor engineers, and work closely with cross-functional partners to build robust, scalable integration solutions that connect GoFundMe to the broader ecosystem. This role is ideal for a seasoned technical leader who thrives on solving complex problems, setting architectural direction, and leading by example through hands-on contributions.

Candidates considered for this role will be located in the Buenos Aires, Argentina.

The Job

• Define and drive the technical roadmap for our Integrations platform, ensuring it scales with product growth and business complexity.
• Lead the design and implementation of core integration components: Public/Private APIs, webhooks, internal/external system connectivity, and automation workflows.
• Serve as a hands-on expert and role model in software design, system architecture, and best practices.
• Guide the team’s use of AWS services (e.g., Glue, Lambda, API Gateway, Step Functions) to power scalable and maintainable integration workflows.
• Evaluate and integrate with third-party platforms like Salesforce (NPC/NPSP, Experience Cloud), Workato, and Zapier.
• Champion the use of AI-assisted development tools (e.g., GitHub Copilot, Cursor) to boost engineering quality and efficiency.
• Mentor and support engineers across the team through design reviews, pair programming, incident reviews, and informal technical coaching.

You 

• Strong and varied startup experience.
• Have 10+ years of software engineering experience with a deep focus on backend and systems integration (APIs, GraphQL, Webhooks, TypeScript, AWS, MySQL).
• Have proven expertise in designing and building robust APIs and scalable integration architectures like Microservices and event driven architectures.
• Familiarity with managing infrastructure using Terraform.
• Have strong experience in analyzing, diagnosing, and preventing performance and scale problems, with expertise in application performance monitoring and log analytics tools like NewRelic and BugSnag.
• Are proficient in at least two of the following: Node.js, Python, Java
• Have strong AWS experience, particularly with services relevant to data and integration (e.g., AWS Glue, Step Functions, Lambda, SQS/SNS).
• Bring a product mindset and a pragmatic approach to technical decision-making to the team.
• A strong mentoring orientation and a desire to elevate those around you.

Preferred

• Experience building or maintaining Salesforce integrations and familiarity with nonprofit-specific packages (NPC, NPSP, Experience Cloud)
• Experience working with a CRM product and have a good understanding on how different CRMs work.
• Have demonstrated use of AI development tools to accelerate delivery and maintain high standards.
• Working experience with PHP Laravel.

Why you’ll love it here

• Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
• Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
• Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
• Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
• Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.
• Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow.
• Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.
• Community Engagement: Make a difference through our volunteering program.

We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences.  We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com. 

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. 

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘25 annual report.

Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom.

***Proficiency in spoken and written English at an advanced level is required for this role.

A day in the life:

The Digital Marketing Project Manager will play an integral part in the overall success of our account team’s delivery and service to our clients, serving as the communications and coordinating hub between team members and the client.  This role will report directly into the Client Experience team,, and will be supported by Power’s Project Management Office (PMO). 

This role will be an exceptional client-facing project manager, skilled at managing and delivering digital marketing deliverables and solutions from inception to completion.  They will become part of a high-performing team that gets client deliverables completed on time, on budget and with the highest standards of quality while working in a dynamic, fast-paced and forward thinking agency environment.  Working closely with clients and account teams, this role will manage multiple concurrent accounts, service lines and multi-disciplinary teams to meet our client’s strategic and tactical marketing objectives.  As a key member of the account team, this role will be proactive, have excellent communication and problem-solving skills, and be confident in your ability to meticulously organize and keep your deliverables moving forward on-time without compromising quality.  They will keep all stakeholders up to date with progress and overcoming all of the inevitable challenges along the way.  

Key Responsibilities:

• Manage multiple concurrent accounts, service lines, deliverables and cross-functional team members via web-based project management software (Asana) and various communication channels
• Create and execute deliverable plans, and revise as appropriate to meet continuously changing needs and requirements
• Oversee all aspects of deliverable management: scope, risk, schedule, quality, and communication to stakeholders’ fullest satisfaction
• Support account calls through detailed recaps, captured action items, Asana task assignments and diligent follow-up on action items
• Evaluate new work requests, identify resources needed, assign individual responsibilities, and schedule action items
• Provide regular updates and progress reports to internal teams and/or client stakeholders
• Conduct risk management and escalate internally within the account team to proactively mitigate issues
• Identify areas for improvement with internal and external processes along with possible solutions

Role Requirements:

• Minimum of three (3) years of experience leading projects and supporting client deliverables in a digital marketing agency environment
• Strong proficiency with Asana as a work management platform
• CAPM, CSM, PMP, PRINCE2, PMI-ACP, or equivalent preferred
• Bachelor’s degree required
• Subject matter familiarity in digital marketing (e.g.: SEO, SEM, Content Marketing, Display, Feeds, Paid Social, Analytics, etc.)
• Able to thrive in fast-paced environments and embrace change
• Professional approach and comfort with conflict management and mediation
• Ability to direct teams effectively in task prioritization and execution as well as facilitation of multiple projects simultaneously within a high-pressure environment
• Excellent diplomatic, interpersonal, negotiation and communications skills with tenacity to solve internal and client problems quickly
• Process driven, highly organized and methodical with excellent time management skills, strong business ethics, and political awareness
• An enthusiastic and committed attitude, flexible problem-solver, open to participate and promote change within the organization
• Self-starter with ability to think independently and work autonomously

Key Performance Indicators (KPIs)

• Consistent adoption of PMO templates and processes
• Documented time savings achieved through PM task/work ownership
• Projects/deliverables completed and delivered on-time

Most Important Things (MITs)

• Ensuring on-time delivery of all supported digital marketing deliverables
• Establishing operational and project management best practices on supported accounts
• Maintaining ongoing communication between the client and account team regarding the status of all projects and deliverables

Benefits & Perks:

• Base salary + commission opportunities
• Medical Bonus
• 15 paid vacation days (PTO) per year
• Up to 4 hours per quarter for paid Volunteer Time Off (VTO) towards philanthropic endeavors
• Fully flex work environment: full-remote, in-office, or hybrid 
• A one time 400.000 COP Work From Home (WFH) stipend automatically added to your first paycheck
• Employee Assistance Program (EAP)
• 17 observed Colombian national holidays + 2 mental health recharge days per year
• Legal benefits like Prima, Cesantias
• Paid Social Security
• Unlimited opportunities for growth & leadership within a rapidly growing firm
• Ongoing employee development programs for personal and professional growth (Hedgehog and Vital 5s)
• Quarterly awards including prize money and recognition for outstanding performance
• Opportunities to be involved in company DEI initiatives

***Proficiency in spoken and written English at an advanced level is required for this role

A day in the life:

• The Programmatic Strategist is responsible for owning the execution, performance, and growth of programmatic within their book of business. They are oriented towards the clients’ business success, tying their efforts to the greater business goals. They are self-starters and autonomously own their responsibilities. The Strategist works hand-in-hand with account leadership to ideate and evolve the strategy of their service within the broader media mix. They are responsible for owning reporting, optimizations, client communication, and execution of all programmatic media channel activations, with the support of a specialist team. The Strategist is excellent at providing insights and forward thinking strategy to clients on an ongoing basis, and has a strong understanding of their service’s strategy and the levers to pull to drive performance

Responsibilities:

• Strategic Collaboration: Work closely with specialists, planning teams, marketing sciences and account teams to develop and execute programmatic strategies effectively
• Campaign Development and Management: Create and onboard new programmatic accounts and campaigns within self-serve DSPs (Demand-Side Platforms) with hands-on-key activationTake ownership of managing campaigns across various programmatic channels, including mobile, display, video, CTV, DOOH and audio
  • Identifying audience + data partners for addressable campaigns
  • Curate and negotiate media inventory with high priority vendors and networks
• Client Management:
  • Lead programmatic communications as subject matter expert 
  • Monitor account pacing documentation, accounting requirements and deliverable tracking
• Data Integration: Collaborate with the marketing and analytics teams to integrate reporting APIs and ingest daily campaign dataPerformance Monitoring:Actively monitor campaign Key Performance Indicators (KPIs) through reporting tools.
• Insights and Analysis: Regularly deliver campaign insights and analysis to the lead strategist on a weekly basis.
• Operational Support: Ownership of department operations for respective clients, such as trafficking, pixel creation, A/B test set ups
• Employ AI technologies to enhance and optimize business processes
• Utilize and leverage Power Digital's Nova ecosystem as it relates to your department

Role Requirements:

• In-depth knowledge and hands-on-key experience with programmatic advertising platforms, demand-side platforms (DSPs), supply-side platforms (SSPs), and ad exchanges
• Proficiency in data analysis and the ability to interpret campaign performance metrics, optimize campaigns, and make data-driven decisions
• Understanding of digital marketing principles and strategies across various channels, including mobile, display, video, OTT, CTV, and audio
• Proficient in ad creative best practices (formats, specs, messaging) and audience targeting techniques (demographics, behavioral targeting, retargeting) across various platforms and within the DSP
• Excellent communication, collaboration and organizational skills to work effectively with cross-functional teams, clients, and vendors
• Strong attention to detail in setting up, monitoring, and managing programmatic campaigns
• Familiarity with ad tech tools and platforms, including ad servers, ad verification tools, and ad trafficking systems

Key Performance Indicators (KPIs)

• Below 10% Client Churn Rate
• Range of the number of accounts (7-8)
• Achieve client spend thresholds and meet or exceed industry performance benchmarks by at least 95%
• 100% completion on client deliverables

Most Important Things (MITs)

• Understanding the client’s business model and desired outcomes in order to align with the strategy of the account
• Paid Advertising account performance and health of the account
• Client retention, sentiment and growth 
• Paid advertising production and completion of tasks on time based on deadlines set by team/client
• Collaboration with international team members on production work

***Proficiency in spoken and written English at an advanced level is required for this role

A day in the life:

• The Programmatic Strategist is responsible for owning the execution, performance, and growth of programmatic within their book of business. They are oriented towards the clients’ business success, tying their efforts to the greater business goals. They are self-starters and autonomously own their responsibilities. The Strategist works hand-in-hand with account leadership to ideate and evolve the strategy of their service within the broader media mix. They are responsible for owning reporting, optimizations, client communication, and execution of all programmatic media channel activations, with the support of a specialist team. The Strategist is excellent at providing insights and forward thinking strategy to clients on an ongoing basis, and has a strong understanding of their service’s strategy and the levers to pull to drive performance

Responsibilities:

• Strategic Collaboration: Work closely with specialists, planning teams, marketing sciences and account teams to develop and execute programmatic strategies effectively
• Campaign Development and Management: Create and onboard new programmatic accounts and campaigns within self-serve DSPs (Demand-Side Platforms) with hands-on-key activationTake ownership of managing campaigns across various programmatic channels, including mobile, display, video, CTV, DOOH and audio
  • Identifying audience + data partners for addressable campaigns
  • Curate and negotiate media inventory with high priority vendors and networks
• Client Management:
  • Lead programmatic communications as subject matter expert 
  • Monitor account pacing documentation, accounting requirements and deliverable tracking
• Data Integration: Collaborate with the marketing and analytics teams to integrate reporting APIs and ingest daily campaign dataPerformance Monitoring:Actively monitor campaign Key Performance Indicators (KPIs) through reporting tools.
• Insights and Analysis: Regularly deliver campaign insights and analysis to the lead strategist on a weekly basis.
• Operational Support: Ownership of department operations for respective clients, such as trafficking, pixel creation, A/B test set ups
• Employ AI technologies to enhance and optimize business processes
• Utilize and leverage Power Digital's Nova ecosystem as it relates to your department

Role Requirements:

• In-depth knowledge and hands-on-key experience with programmatic advertising platforms, demand-side platforms (DSPs), supply-side platforms (SSPs), and ad exchanges
• Proficiency in data analysis and the ability to interpret campaign performance metrics, optimize campaigns, and make data-driven decisions
• Understanding of digital marketing principles and strategies across various channels, including mobile, display, video, OTT, CTV, and audio
• Proficient in ad creative best practices (formats, specs, messaging) and audience targeting techniques (demographics, behavioral targeting, retargeting) across various platforms and within the DSP
• Excellent communication, collaboration and organizational skills to work effectively with cross-functional teams, clients, and vendors
• Strong attention to detail in setting up, monitoring, and managing programmatic campaigns
• Familiarity with ad tech tools and platforms, including ad servers, ad verification tools, and ad trafficking systems

Key Performance Indicators (KPIs)

• Below 10% Client Churn Rate
• Range of the number of accounts (7-8)
• Achieve client spend thresholds and meet or exceed industry performance benchmarks by at least 95%
• 100% completion on client deliverables

Most Important Things (MITs)

• Understanding the client’s business model and desired outcomes in order to align with the strategy of the account
• Paid Advertising account performance and health of the account
• Client retention, sentiment and growth 
• Paid advertising production and completion of tasks on time based on deadlines set by team/client
• Collaboration with international team members on production work

***Proficiency in spoken and written English at an advanced level is required for this role

A day in the life:

• The Programmatic Strategist is responsible for owning the execution, performance, and growth of programmatic within their book of business. They are oriented towards the clients’ business success, tying their efforts to the greater business goals. They are self-starters and autonomously own their responsibilities. The Strategist works hand-in-hand with account leadership to ideate and evolve the strategy of their service within the broader media mix. They are responsible for owning reporting, optimizations, client communication, and execution of all programmatic media channel activations, with the support of a specialist team. The Strategist is excellent at providing insights and forward thinking strategy to clients on an ongoing basis, and has a strong understanding of their service’s strategy and the levers to pull to drive performance

Responsibilities:

• Strategic Collaboration: Work closely with specialists, planning teams, marketing sciences and account teams to develop and execute programmatic strategies effectively
• Campaign Development and Management: Create and onboard new programmatic accounts and campaigns within self-serve DSPs (Demand-Side Platforms) with hands-on-key activationTake ownership of managing campaigns across various programmatic channels, including mobile, display, video, CTV, DOOH and audio
  • Identifying audience + data partners for addressable campaigns
  • Curate and negotiate media inventory with high priority vendors and networks
• Client Management:
  • Lead programmatic communications as subject matter expert 
  • Monitor account pacing documentation, accounting requirements and deliverable tracking
• Data Integration: Collaborate with the marketing and analytics teams to integrate reporting APIs and ingest daily campaign dataPerformance Monitoring:Actively monitor campaign Key Performance Indicators (KPIs) through reporting tools.
• Insights and Analysis: Regularly deliver campaign insights and analysis to the lead strategist on a weekly basis.
• Operational Support: Ownership of department operations for respective clients, such as trafficking, pixel creation, A/B test set ups
• Employ AI technologies to enhance and optimize business processes
• Utilize and leverage Power Digital's Nova ecosystem as it relates to your department

Role Requirements:

• In-depth knowledge and hands-on-key experience with programmatic advertising platforms, demand-side platforms (DSPs), supply-side platforms (SSPs), and ad exchanges
• Proficiency in data analysis and the ability to interpret campaign performance metrics, optimize campaigns, and make data-driven decisions
• Understanding of digital marketing principles and strategies across various channels, including mobile, display, video, OTT, CTV, and audio
• Proficient in ad creative best practices (formats, specs, messaging) and audience targeting techniques (demographics, behavioral targeting, retargeting) across various platforms and within the DSP
• Excellent communication, collaboration and organizational skills to work effectively with cross-functional teams, clients, and vendors
• Strong attention to detail in setting up, monitoring, and managing programmatic campaigns
• Familiarity with ad tech tools and platforms, including ad servers, ad verification tools, and ad trafficking systems

Key Performance Indicators (KPIs)

• Below 10% Client Churn Rate
• Range of the number of accounts (7-8)
• Achieve client spend thresholds and meet or exceed industry performance benchmarks by at least 95%
• 100% completion on client deliverables

Most Important Things (MITs)

• Understanding the client’s business model and desired outcomes in order to align with the strategy of the account
• Paid Advertising account performance and health of the account
• Client retention, sentiment and growth 
• Paid advertising production and completion of tasks on time based on deadlines set by team/client
• Collaboration with international team members on production work

***Proficiency in spoken and written English at an advanced level is required for this role.

A day in the life:

As a Senior Account Director, you’ll be responsible for working with clients in the Healthcare division. You will have a broad and varied background with hands-on experience across many digital marketing channels and tools. This role will work to drive performance through integrated marketing tactics across paid, owned and earned channels. As a seasoned business consultant, the Senior Account Director will guide and counsel clients on how marketing tactics can drive business outcomes. The Senior Account Director will manage direct reports and lead cross-functional account teams of highly-talented marketers by working closely to optimize their efforts and provide strategic guidance. In collaboration with Account Managers, they will spearhead service expansions, manage media, craft testing roadmaps and lead tactical pivots when necessary. Additionally, you will demonstrate exceptional leadership by gaining trust and providing unmatched strategic insight to their cross-functional account teams. Within the Client Services department, the Senior Account Director will also be responsible for leading key initiatives within the team such as talent acquisition, training or product quality. This is an exciting role for a seasoned digital marketer seeking an opportunity to lead innovative, growth-oriented  marketing campaigns.

Responsibilities:

• Client-centric Communication: Establishes a strong relationship with client key decision makers by hosting monthly one-on-one check-ins to review holistic business performance, gauge sentiment, solicit feedback and share additional opportunities to support the business goals
• Marketing Strategy: Leads the cross-functional account teams with a comprehensive strategy across paid, owned and earned channels to meet or exceed client business objectives; Demonstrates proficiency in cross-channel media planning and testing roadmaps, including the connection of a client’s product, audience and media
• Client Performance & Results: Ensures that at least 75% of their client roster is hitting their goals/forecast targets within the partnership.
• Data-driven Insights: Leverages data and analytics, such as first-party data tools like Google Analytics and Looker Studio, to identify strategic opportunities; Translates learnings into clear and concise reporting with actionable next steps
• Measurement Frameworks: Uses overlapping datasets to find the truth and make better marketing decisions; Prioritizes business metrics to guide strategy and budgets; Leverages platform or attribution metrics to inform tactical daily optimizations; Uses incrementality to validate when needed
• Team Coaching and Development: Leads by example and practices servant leadership; Delivers timely, specific feedback to team members to up-level business acumen and connect the marketing objectives to business objectives
• Existing Account Manager Support: Shadows and provides coaching and feedback to new hires within the first 90 days and/or existing Account Managers to ensure high product quality and assist in coaching any skill gaps
• Client Portfolio: Manages a diverse set of clients totaling with specific target monthly recurring revenue
• Client Retention: Leads the contract renewal strategy by following the established client renewal process and timelines.  Takes a proactive approach to the process, beginning at least 90 days in advance of the contract expiration date by preparing the  presentation and proposal development alongside the Account Manager to extend client partnerships.  Reviews and analyzes client contracts on a regular basis to ensure goals are on target
• Service Expansions: Works with the Account Manager and the internal account team to identify additional strategies to improve performance and expand client partnerships. 
• Own the strategic coaching and development of Account Managers and Resource Team leads, ensuring teams can independently connect channel execution to client business outcomes and confidently lead client conversations
• Elevate client-facing excellence across accounts, coaching teams on storytelling, executive presence, and emotional intelligence to deliver clear, polished recommendations
• Scale team capability and consistency, developing AMs as strategic leaders, reinforcing shared expectations across accounts, and balancing client demands with team capacity to drive sustainable performance.
• Department Operations: Plays an active role in supporting key department initiatives such as recruitment, staffing, training, onboarding and more
• Specialty Focus Area: Identifies a focus area within the department that aligns with the individual’s skill set; Creates a roadmap alongside the Account Manager to enhance and optimize that focus area (e.g., Training, Reporting, Talent Acquisition)
• Responsible for other tasks and projects as assigned by Client Services department leadership, as needed
• Employ AI technologies to enhance and optimize business processes

Role Requirements:

• Bachelor's Degree in Marketing, Communication or related discipline
• 10+ years cross-channel digital marketing experience, including: strategic planning, consumer insights, digital integration and client services, ideally in a digital or media agency
• Proven track record of delivering high customer satisfaction scores through NPS or similar retention metrics
• Strong understanding of paid media, particularly Google Ads and Meta Ads
• Working knowledge of SEO, Analytics, and Creative workflows and deliverables
• Experience speaking to business-level metrics such as LTV:CAC, ROAS, etc.
• Proficiency in establishing goals for clients and validating forecast scenarios to show a path to goal
• Campaign leadership skills for end-to-end campaign development including strategy, segmentation, targeting, etc. in a multi-channel environment
• Ability to quickly build rapport and develop relationships with executive-level points of contact
• Desire to work in a role that functions as both a marketing consultant and a business consultant for clients
• Highly dependable individual who thrives in a fast-paced environment and is a self-starter; Emanates high energy and a positive attitude
• Entrepreneurial spirit with a passion for problem-solving, continued learning and personal growth

Key Performance Indicators (KPIs)

• Division ETCR or Expansion to Churn Ratio (as established quarterly)
• Division Team Retention Rate of 90%+
• Client Retention Rate of Book of 96%+
• Deliverable timeliness: 95% on time delivery
• NPS for Account Director Portfolio (8 or above)
• MRR: $100k+ monthly revenue

Most Important Things (MITs)

• Team Coaching and Development
• Marketing Strategy, Development and Execution
• Client Retention and Client Revenue Growth

Benefits & Perks:

• Base salary paid in USD + commission opportunities
• Unlimited Time Off available on day one
• Fully flex work environment: full-remote, in-office, or hybrid
• Healthcare stipend: $50/month to support your healthcare or insurance costs
• National Holidays + 2 Mental Health Recharge Days per year
• Unlimited opportunities for growth & leadership within a rapidly growing firm
• Ongoing employee development programs for personal and professional growth (Hedgehog and Vital 5s)
• Quarterly awards including prize money and recognition for outstanding performance
• Opportunities to be involved in company DEI initiatives

Your role
As a Solutions Architect on our Professional Services team, you'll be the technical backbone of successful Dialpad deployments for our customers. Your expertise will focus on these projects, where you'll deliver an exceptional technical experience for Dialpad customers and address any challenges that may surface during the project lifecycle.

You're a customer-centric, technically brilliant individual with a deep understanding of networking, telephony networks, and integrations using REST APIs. You thrive on the technical challenges that come with onboarding new clients and love being a valued team player. You'll step into a pivotal role where your problem-solving prowess and genuine passion for helping others will play a crucial part in setting our customers up for success from day one with Dialpad. You'll have a real voice on the team, supporting the entire deployment process for your customers and ensuring their long-term success. You'll act as a subject matter expert, providing expert consulting and guidance on technical solutions, ultimately delivering a world-class experience to our customers.

This role is vital for educating and onboarding customers on Dialpad products, all while expertly navigating the relationships with our customers. You'll collaborate closely with our Sales, Customer Success, and Support teams to directly contribute to our customers' success and retention.

This position reports directly to our Sr. Manager, Solutions Architect.

Candidates must be able to work US hours.

What you’ll do

• Assist Dialpad's customers with their complex integration, hardware, and technical needs.
• Conduct admin training sessions for customers, assist with configuring integrations, support device provisioning, and troubleshoot complex technical issues.
• Design and configure contact center call flows, ensuring seamless integrations with business systems and accurate reporting data.
• Collaborate with customers to understand their operational needs and tailor Dialpad solutions to optimize call handling, automation, and analytics.
• Provision and configure desk phones, providing best practices and recommendations for an efficient setup.
• Lead deployment efforts, overseeing call flow design, integrations, and system configurations to align precisely with business objectives.
• Proactively troubleshoot issues and help identify and report bugs during deployments, ensuring a smooth transition and minimizing disruptions for end users.
• Analyze and refine workflows, proactively identifying areas for improvement to enhance efficiency and performance.
• Conduct video conferencing sessions to provide expert insights, guide clients through implementation, and ensure the adoption of best practices.
• Cultivate and maintain strong relationships with the customer and all key stakeholders, ensuring clear communication and alignment throughout the project lifecycle.
• Create and maintain thorough project documentation, accurately recording all project details, technical decisions, and progress.
• Partner seamlessly with Dialpad Project Managers to form a dedicated deployment team focused on excellent customer success and project delivery.
• Efficiently utilize various cloud platforms and tools (e.g., Salesforce, PSA tools) to manage, track, and monitor your projects and customer health.
• Ensure that all projects are delivered on time and within scope, meeting established success criteria.
• Monitor and regularly report on the status of your projects to your manager and the leadership team, escalating technical issues as needed.

Skills you’ll bring

• Excellent grasp of various modern cloud communications platforms such as Google G-Suite and Office 365.
• Experience with Business VoIP Telephony Services (On-Premise or SaaS).
• Understanding and experience with: 
•  VoIP CODECs and technologies (G.711, G.729, G.722, OPUS, H.264, VP8, VP9, WebRTC, H.323, SIP, Network Analyzers).
• Network Infrastructure (Firewalls, Routers, Switches & Wireless); WAN Technologies (MPLS, VPLS & SD-WAN).
• Data Center Technologies (Public & Private Clouds).
• Software components involved in enterprise service delivery (web servers, application servers, databases, web services, mainframes, network-attached storage, and other related technologies).
• Proven track record in implementing CCaaS (Contact Center as a Service) and UCaaS (Unified Communications as a Service) solutions.
• Engineering Services: Expertise in specialized technical and functional areas, including software engineering, programming languages, system integrations, and database management (nice-to-have).

Want to help us, help others? We’re hiring! 

GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010.

Join us! The GoFundMe team is looking for our next iOS Engineer to join the Mobile team, which supports the GoFundMe platform cross-functionally.

This is a hybrid position. Candidates considered for this role will be located in Buenos Aires, Argentina.

The Job

• Drive architectural, product and technology decisions for front-end features
• Implement new features from scratch
• Collaborate with product managers to define clear requirements, deliverables, and milestones
• Translate designs and wireframes into high-quality code
• Analyze and optimize UI and back-end application code for efficiency and performance

You

• 5+ years of iOS software development experience
• Strong experience with iOS and Swift / SwiftUI programming
• Extensive knowledge of object-oriented software development
• ExperienceSenior with Multi-Threading and memory management specific to mobile devices
• Experience with caching mechanisms
• Experience writing unit tests and testable code
• Familiarity with API and backend tech stack
• Excellent problem solving, critical thinking and communication skills
• Bachelor’s degree in Computer Science, Engineering, or related field OR relevant equivalent technical experience.

Why you’ll love it here

• Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
• Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
• Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
• Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
• Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.
• Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow.
• Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.
• Community Engagement: Make a difference through our volunteering program.

We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences.  We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com. 

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. 

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘25 annual report.

Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom.

***Proficiency in spoken and written English at an advanced level is required for this role.

A day in the life:

The Senior Organic Search Strategist’s role is to create and execute on custom Organic Search strategies that align with the client’s KPIs using all aspects of Organic Search including on-page SEO, technical SEO, off-page SEO elements and informational SEO Content. He/She is a great communicator who can explain SEO and SEO Content strategies to various clients ranging from C-levels, non-marketing POCs to SEO experts. He/She explains the “why” behind the strategy in order to get strong buy-in from the client for speedy implementation. He/She is a problem solver who pivots their strategy based on account performance leveraging both transactional/lead gen pages as well as article content when needed. He/She is constantly learning about updates to Google’s algorithm and brainstorming new strategies to move the needle for clients. He/She is a strong internal communicator who also mentors & coaches junior team members to grow their own skill sets. 

Responsibilities:

• Advanced understanding of all aspects of organic search including on-page, technical, off-page, and SEO content. Work autonomously to think outside the box and craft custom organic search strategy as needed to help clients hit their goals
• Knowledge of recent algorithm updates, ranking factors, and industry best practices
• Excellent storyteller: Able to explain organic search performance, how it assisted other channels in the funnel, how it affects the client's business, and recommended next steps
• Advanced knowledge in using analytical tools necessary for SEO performance and reporting including Google Analytics, Google Search Console, SEMRush, AHREFs, Moz, Screaming Frog, & others
• Strong time management & organization skills
• Comfortable setting expectations & pushing back on strategy with clients when needed
• Strong presentation skills to tailor messages to audiences, communicate complex topics simply, and deliver actionable insights and analyses. Can clearly communicate how articles/blog helps support bottom of funnel pages to get client buy-in on top/middle of funnel content
• Problem solves performance & strategy challenges
• Creation of clear, strategic short term & long term roadmaps to accomplish client's goals
• Handles client challenges related to the channel. Proactively finds solutions, and builds organic search Blueprints and Schedules. Manages accounts with the highest workflow volume or complexity with positive feedback (mix between enterprise, growth and core accounts)
• Thinks beyond PDM existing organic search deliverables to move the needle
• Establish organic search goals & forecasts for any scenario (and knows when to adapt or re-forecast as needed)
• Ability to delegate with clear direction. Proactively identify workflow that can be executed by support resources
• Leads trainings and plays an active role in team member development within department
• Successful at rapport building to help establish client trust as organic search authority
• Present new SEO and content strategies to help the organic search offering continue to grow
• Identifying content gaps, aligning content efforts with priority business focuses and core SEO pages, and proposing new content strategies
• Consistently identifies cross-channel strategies/collaborations on accounts to improve performance
• Consistently hits channel's goal across all accounts or recommends strategic pivots to increase channel's performance
• 100% completion of Power Digital processes each week (Asana, Slack, novaPulse, etc.)
• Sufficient QA that results in no errors that would yield a negative impact to revenue for clients
• Power Circuit Completion / Adoption
• On time for all deliverables & launches
• Employ AI technologies to enhance and optimize business processes
• Utilize and leverage Power Digital's Nova ecosystem as it relates to your department

Role Requirements:

• Minimum of 5 years of experience in an SEO-based role
• Advanced understanding of all aspects of organic search including on-page, technical, off-page, and SEO Content. Aligning SEO and Content efforts with priority business focuses. Work autonomously to think outside the box and craft custom organic search strategies as needed to help clients achieve their goals in an attempt to maintain client retention
• Advanced knowledge and experience using analytical tools necessary for SEO performance and reporting including Google Analytics, Google Search Console, SEMRush, AHREFs, Moz, Screaming Frog, & others. Keeping up with industry best practices and changing SERP landscape
• Ability to provide positive and constructive feedback to team members who are supporting on accounts. Bonus if you have experience training other team members. 
• Strong time management and organizational skills when it comes to roadmapping strategy, planning deliverables, delegating tasks, and reviewing tasks
• Proactive & solution oriented problem solver related to both client accounts and internal situations. You have a team-player mentality
• Excellent storyteller with strong presentation skills to tailor messages to audiences, communicate complex topics simply, and deliver actionable insights and analyses

Key Performance Indicators (KPIs)

• Client Book Revenue per Employee: $34k
• Client Retention Rate: 90%
• Range of the number of accounts (5-10)
• Team Retention (of DRs if applicable): 90%

Most Important Things (MITs)

• Independently execute on 100% of the standard/set SEO and content deliverables (not inclusive of Elevated Link Building and Technical SEO)
• Clear, professional and confident communication & client comprehension that explains the "why" behind Organic Search reports & ties Organic Search to the full funnel
• Always hitting deadlines in regards to client workflow with minimal errors (no typos, grammatical issues) and strong attention to detail with minimal review from AM/AD

Benefits & Perks:

• Base salary + commission opportunities
• Prepaid Medicine Plan
• 15 paid vacation days (PTO) per year
• Up to 4 hours per quarter for paid Volunteer Time Off (VTO) towards philanthropic endeavors
• Fully flex work environment: full-remote, in-office, or hybrid 
• A one time 400.000 COP Work From Home (WFH) stipend automatically added to your first paycheck
• Employee Assistance Program (EAP)
• 17 observed Colombian national holidays + 2 mental health recharge days per year
• Legal benefits like Prima, Cesantias
• Paid Social Security
• Unlimited opportunities for growth & leadership within a rapidly growing firm
• Ongoing employee development programs for personal and professional growth (Hedgehog and Vital 5s)
• Quarterly awards including prize money and recognition for outstanding performance
• Opportunities to be involved in company DEI initiatives

This is not an active job opening, but a way for us to connect with talent as we plan for future opportunities. If you prefer to interview only for currently open roles, we kindly ask that you wait until an active position aligns with your career goals.

We’re always looking for exceptional talent to join us in our mission to make work accessible for everyone, everywhere. While this specific role isn’t currently open, we’re planning for strategic growth in 2026 and beyond. This posting is part of our future opening pipeline initiative, which helps us connect with outstanding professionals early on.

By expressing your interest in this role, you’ll have the opportunity to start a conversation with us about your expertise and learn more about Remote’s vision and goals. It’s also a chance to explore how your career goals might fit into Remote’s exciting journey of global growth. We’ll keep your information on file for 1 year and be in touch if we see a match in that time.

What this job can offer you

The Time & Attendance Specialist will play an essential role in ensuring the accurate and efficient management of Time & Attendance activities for Remote's external employees and clients. This individual contributor position places a strong emphasis on legal compliance and delivering an exceptional employee experience while maintaining efficient processes.

When joining the Time & Attendance team you will be reporting to the Time & Attendance Manager.

What you bring

• Demonstrate proven experience with a strong background in managing employee lifecycle events with care, sensitivity and legal compliance; and providing comprehensive HR support and guidance on employment laws and regulations, spanning various jurisdictions.
• Display excellent communication, influencing, conflict management, and negotiation skills, with the ability to confidently lead difficult conversations to a positive outcome, often where parties have conflicting interests, maintaining professionalism and strict confidentiality.
• Possess advanced proficiency in written and spoken English at a business level, with additional languages considered a plus.
• Show an an aptitude and enthusiasm for innovating and optimizing processes, consistently identifying and implementing opportunities for automation and promoting best practices.
• Demonstrate efficiency in operations, with an awareness of the importance of thorough documentation and data integrity.
• Be Tech-savvy, with the ability to successfully collaborate asynchronously on various tools, and adapt to new and evolving systems.
• Capable of working independently and cohesively in an international team in a fast-paced, asynchronous, remote environment with multiple priorities. Willingness to work flexible hours as needed.
• Familiar with communication, documentation, and project management tools such as Notion, Slack, Zendesk and G-suite.
• Show enthusiasm for AI with a foundational understanding of its practical applications in operations and automation.

Key Responsibilities 

Employee Relations Management

• Serve as an expert on Time & Attendance matters, and assist Senior Specialists and Experts on complex projects, including implementing and advising clients and employees on employment law changes from Collective Bargaining Agreement updates.
• Be case manager for all employee lifecycle leave and working hours matters with accuracy and attention to detail for both internal and external employees of Remote through out the employee lifecycle including but not limited to Family Leave, Sick Leave, Time Tracking, Public Holidays, Working Time.
• Advise on employment legislation and provide guidance on both basic and complex legal interpretations as outlined in employment agreements and labor law as a trusted consultant to clients and employees.

Team and Operational Excellence

• Collaborate with and coordinate various internal and external stakeholders to ensure compliance in employee lifecycle activities, including but not limited to payroll, legal counsel and government bodies.
• Assist Senior Specialists to manage critical initiatives that impact numerous employees across multiple countries and support HR and financial audits to ensure compliance with local employment regulations.
• Develop and update global internal documentation pertaining to Time & Attendance, based on legislative changes, referenced by all internal teams. Proactively address internal and external inquiries on all employment matters in collaboration with Lifecycle’s internal stakeholders.
• Actively identify opportunities for and contribute to process improvements, automation, product development and overall customer and employee experience through the employee lifecycle process.
• Safely manage and maintain employee data and confidential information, adhering to established protocols, and ensuring utmost professionalism and discretion in handling and accessing such information
• Promote and exemplify Remote's values both internally and externally, actively contributing to the success of the Lifecycle team's goals.

Practicals

• You'll report to: Manager, Lifecycle Time & Attendance
• Team: EOR Operations
• Location: For this position we welcome everyone to apply, but we will prioritize applications from the following locations as we encourage our teams to diversify; AMER
• Start date: As soon as possible

Application process

1. Interview with recruiter
2. Interview with future manager
3. Interview with team members
4. Interview with Senior Manager
5. Bar Raiser Interview
6. Prior employment verification check 

Want to help us help others? We’re hiring!

GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010.

Join us! The GoFundMe team is searching for our next Senior Staff Data Platform Architect to help design and evolve the modern data platform that powers analytics, product decision-making, experimentation, and AI/ML across GoFundMe.

This is a highly impactful role focused on modernizing our existing data ecosystem into a scalable, cloud-native foundation for real-time insights, experimentation, trust and safety, and AI-driven experiences. You’ll partner closely with engineering, product, analytics, and data science to build systems that are reliable, efficient, and built for long-term growth.

AI is increasingly embedded in how we build, prioritize, and ship across Product and Technology, and this role will help create the data foundation that enables those capabilities to scale responsibly, reliably, and effectively.

This is a hybrid position. Candidates considered for this role will be located in Buenos Aires, Argentina.

The Job

• Modernize and evolve our existing data ecosystem into a scalable, secure, and high-performing cloud-native platform.
• Own end-to-end data platform architecture across ingestion, transformation, modeling, storage, and consumption.
• Design systems that support analytics, real-time reporting, experimentation, trust and safety, and AI/ML use cases.
• Define enterprise-wide standards for data modeling, semantic layers, and trusted datasets used across the business.
• Build practical frameworks for data lineage, quality, privacy, and security, including support for GDPR, CCPA, and other compliance needs.
• Drive reliability, observability, and cost efficiency across the platform to support growth at scale.
• Guide technology decisions across data engineering, analytics, and AI use cases, including evaluation of modern tools and architectural patterns.
• Partner cross-functionally with engineering, product, analytics, and data science teams to translate business needs into scalable technical solutions.
• Stay hands-on in architecture and design decisions, helping solve complex platform problems when needed.
• Mentor engineers and raise the technical bar across the data organization by coaching on best practices and influencing strategic platform decisions.

You

• 10+ years of experience in data architecture, platform engineering, or data engineering, with at least 3+ years in a senior, staff, or architect-level role.
• Proven experience building and evolving data platforms end-to-end, including architecture, data models, and platform standards — not just individual pipelines.
• Hands-on experience with modern cloud-native data platforms such as Snowflake, Databricks, or similar technologies.
• Strong understanding of data modeling, semantic layers, and building trusted datasets for analytics and product use cases.
• Experience designing both batch and real-time data systems, including streaming or event-driven architectures.
• Leverage AI tools such as Claude and agentic workflows to accelerate architectural design, technical documentation, and platform delivery.
• Experience implementing data governance in practice, including lineage, data quality, access controls, and privacy/compliance frameworks.
• Strong communicator who can explain architecture decisions clearly to engineers, product managers, and leadership.
• Demonstrated ability to communicate complex technical concepts clearly and drive alignment across diverse stakeholders.
• Experience influencing technical direction across teams and aligning stakeholders such as AI Platform and other engineers around shared platform decisions.
• Comfort operating in a hands-on technical leadership role, balancing strategy with execution.
• Familiarity with AI-assisted development practices, using tools like Claude or agentic frameworks to accelerate design, documentation, and code review.

Preferred

• Experience at a high-growth consumer tech company, marketplace, fintech, or SaaS platform.
• Experience supporting experimentation, trust and safety, fraud, or ML/AI-driven systems.
• Familiarity with dbt, Looker, or similar semantic modeling and analytics tools.
• Experience with lakehouse technologies such as Delta Lake or Iceberg.

Why you’ll love it here

• Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
• Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
• Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
• Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
• Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.
• Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow.
• Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.
• Community Engagement: Make a difference through our volunteering program.

We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences.  We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com. 

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. 

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘25 annual report.

Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom.

Want to help us help others? We’re hiring! 

GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010.

Join us! The GoFundMe team is searching for our next Senior Software Engineer to join our Data Platform team! 

In this position, you will play a pivotal role within our expanding Data team, to help build and scale our next-generation data platform, starting with foundational systems like Master Data Management (MDM) and expanding into a broader event-driven ecosystem. This, in turn, drives business growth, fostering a worldwide environment of peer-to-peer generosity. This is a highly impactful, hands-on role where you’ll design and implement distributed, event-driven systems that power analytics, data science, and operational use cases across the company.

This is a hybrid position. Candidates considered for this role will be located in Buenos Aires, Argentina.

The Job

• Build core services for an event-driven, source-of-truth data platform on AWS
• Develop and operate Kafka-based pipelines and stream consumers
• Design systems where events are the source of truth and state can be rebuilt via replay
• Define patterns for idempotency, ordering, retries, and DLQs
• Design for auditability, replay, recovery, and rollback using S3 + Iceberg
• Build APIs and purpose-driven projections (read models) for downstream systems
• Design and evolve scalable, reliable distributed systems
• Make thoughtful tradeoffs across consistency, latency, and cost
• Establish best practices for event-driven architecture and data modeling
• Develop and orchestrate streaming and ELT pipelines from databases, APIs, and event streams
• Contribute to data warehouse (e.g., Snowflake) and data activation use cases where needed
• Integrate AI/LLM capabilities into data workflows and internal data products
• Monitor and optimize system performance, cost, and reliability
• Collaborate across engineering, data, and product teams to deliver impactful solutions 

You 

• 7+ years of backend or data engineering experience
• Strong programming skills in Java, Kotlin, Python, or Go
• Solid understanding of distributed systems and system design
• Hands-on experience with Kafka (or equivalent)
• Strong understanding of:
• Topic design, partitioning, consumer groups
• Idempotency, ordering, delivery semantics
• Replay, backfills, and failure handling
• Experience designing systems where event streams drive state and projections
• Strong experience with AWS (MSK, S3)
• Working knowledge of Snowflake or similar data warehouse
• Strong SQL and experience building ELT/streaming pipelines
• Strong experience with Postgres/MySQL
• Solid data modeling and performance optimization skills
• Understands event logs vs read models tradeoffs
• Ability to design systems from scratch and evolve architectures
• Familiarity with LLMs/AI tooling (e.g., embeddings, RAG, prompt design)
• Strong ownership mindset with end-to-end execution

Preferred

• Experience with Apache Iceberg
• Familiarity with Flink or stream processing frameworks
• Experience with CDC tools (e.g., Debezium)
• Experience with DBT, Reverse ETL, or modern data stack tools
• Experience with Terraform, Kubernetes (EKS)
• Exposure to MDM, identity, or data governance systems
• Familiarity with vector databases or AI-powered data systems

Why you’ll love it here

• Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
• Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
• Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
• Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
• Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.
• Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow.
• Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.
• Community Engagement: Make a difference through our volunteering program.

We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences.  We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com. 

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. 

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘25 annual report.

Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom. 

Want to help us help others? We’re hiring! 

GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010.

Join us! The GoFundMe team is searching for an Analyst II on the Strategy & Operations (S&O) team within Trust & Safety. S&O plays a critical role across the business to deliver the insights, clarity, alignment, and operational rigor that enable teams to scale with impact.

As an S&O Analyst II, you will lead complex analytics initiatives that inform operational strategy, risk mitigation, and long-term planning. You will partner closely with leadership and cross-functional stakeholders to shape KPI frameworks, guide resource allocation, and proactively identify opportunities to strengthen platform safety and user trust.

The Job

• Own and evolve KPI frameworks that measure Trust & Safety performance, risk exposure, and operational health.
• Lead forecasting, capacity modeling, and scenario planning to inform hiring, investment, and prioritization decisions.
• Conduct deep-dive analyses into risk trends, enforcement quality, operational efficiency, and emerging platform challenges.
• Build scalable dashboards and self-serve reporting tools to increase visibility and enable faster decision-making.
• Identify structural inefficiencies and propose data-backed recommendations for process improvements.
• Partner with Product, Engineering, Policy, and Operations leaders to inform roadmap decisions through analytics.
• Design measurement frameworks to evaluate the impact of policy updates, tooling enhancements, and operational experiments.
• Support quarterly and annual planning cycles with business cases, performance modeling, and strategic insights.
• Contribute to elevating analytics maturity within Trust & Safety, including mentoring junior analysts where appropriate.

You 

• 2–5 years of experience in Strategy, Business Operations, Business Intelligence, or Data Analytics.
• Strong SQL proficiency and advanced Excel modeling skills.
• Experience building forecasting models, scenario analyses, and KPI frameworks.
• Demonstrated ability to independently scope and lead analytical projects end-to-end.
• Strong communication skills with the ability to influence senior stakeholders.
• Ability to connect operational metrics to broader business strategy.
• Detail-oriented with strong business judgment.
• Comfortable operating in ambiguous, high-impact environments.
• Experience in Trust & Safety, fraud prevention, compliance, or platform risk environments.
• Familiarity with experimentation design and enforcement quality measurement.
• Experience partnering closely with Product and Engineering teams, preferably within  ecommerce, fintech, marketplace, or social media companies.

Why you’ll love it here

• Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
• Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
• Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
• Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
• Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.
• Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow.
• Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.
• Community Engagement: Make a difference through our volunteering program.

We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences.  We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com. 

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. 

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘25 annual report.

Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom. 

#LI-RC1

Want to help us, help others? We’re hiring! 

GoFundMe is a global community of over 150 million people who come together every day with the common purpose of helping one another. Our mission is to help people help each other through our best in class technology. In 2022, GoFundMe joined together with Classy, a leading nonprofit fundraising software company that enables nonprofits to connect supporters with the causes they care about. Together, we have empowered people and organizations to raise more than $30 billion since 2010. Our vision is to become the most helpful place in the world.

Join us! The GoFundMe team is looking for our next Android Engineer to join the Mobile team, which supports the GoFundMe platform cross-functionally.

This is a hybrid position. Candidates considered for this role will be located in Buenos Aires, Argentina.

The Job…

• Collaborate with product managers to define clear requirements, deliverables, and milestones.
• Drive architectural, product and technology decisions
• Implement new features from scratch
• Translate designs and wireframes into high-quality code
• Analyze and optimize UI and back-end application code for efficiency and performance

You… 

• 5+ years of android development experience + BA/BS degree in Computer Science or equivalent
• High proficiency in Kotlin and deep understanding of the Android platform
• Knowledge of object-oriented software development
• Understands and utilizes Android UI design principles, patterns, and best practices
• Experience with Multi-Threading and memory management specific to mobile devices
• Experience with caching mechanisms
• Experience writing unit tests and testable code
• Familiarity with API and backend tech stack.
• Excellent problem solving, critical thinking and communication skills

Why you’ll love it here

• Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
• Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
• Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
• Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
• Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.
• Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow.
• Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.
• Community Engagement: Make a difference through our volunteering program.

We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences.  We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com. 

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. 

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘25 annual report.

Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom.

Want to help us help others? We’re hiring! 

GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010.

Join us! The GoFundMe team is searching for our next Staff Analytics Engineer to join our Data Platform team! 

In this position, you will help define and scale our modern analytics layer—bridging raw data and business insights through trusted, well-modeled, and accessible datasets. This role sits at the intersection of data engineering, analytics, and product, and is critical to enabling high-quality decision-making across the organization. You’ll partner closely with stakeholders to define metrics, model data, and build scalable, self-serve analytics foundations. This, in turn, drives business growth, fostering a worldwide environment of peer-to-peer generosity. 

This is a hybrid position. Candidates considered for this role will be located in Buenos Aires, Argentina.

The Job

• Design, build, and maintain scalable data models that power analytics, reporting, and experimentation
• Develop and manage transformation workflows using DBT (or similar tools) following modern ELT practices
• Define and maintain a metrics layer / semantic layer to ensure consistent, trusted business definitions
• Build curated, analytics-ready datasets from multiple sources (event data, transactional systems, third-party APIs)
• Partner with stakeholders to translate business questions into well-defined metrics and data models
• Ensure data quality through testing, validation, and monitoring frameworks
• Optimize query performance and cost efficiency within Snowflake (or similar warehouse)
• Enable self-service analytics by designing intuitive, well-documented data models
• Support and scale experimentation frameworks, including A/B testing and metric standardization
• Leverage AI tools such as Claude and agentic workflows to accelerate data modeling, metric documentation, and semantic layer development
• Help shape how the team uses AI-assisted analytics — enabling data scientists and business users to query trusted datasets through governed AI interfaces
• Collaborate with data engineers to define upstream data contracts and improve data reliability
• Document data models, metrics, and lineage to improve discoverability and trust
• Contribute to governance practices including naming conventions, versioning, and access controls
• Drive adoption of best practices in analytics engineering across the organization

You 

• 5+ years of experience in analytics engineering, data engineering, or advanced analytics roles
• Strong expertise in SQL (advanced querying, optimization, window functions, etc.)
• Hands-on experience with DBT or similar transformation frameworks
• Experience working with modern data warehouses such as Snowflake, BigQuery, or Redshift
• Strong understanding of data modeling best practices (star schema, dimensional modeling, etc.)
• Hands-on experience with AI-assisted development tools such as Claude or GitHub Copilot to accelerate modeling, documentation, and code review
• Strong understanding of how LLMs and agentic workflows interact with semantic layers and what that means for how analytics data is structured and governed
• Experience defining and managing business metrics and semantic layers
• Familiarity with event-based data models and user behavior tracking
• Experience working with analytics tools such as Looker, Tableau, Sigma, or similar
•  

Preferred

• Experience with experimentation platforms and A/B testing frameworks
• Familiarity with metrics layer tools (e.g., LookML, MetricFlow, Cube, Transform)
• Experience with event tracking tools (GA, Heap, Segment, CDPs)
• Experience with Python for data transformation or analysis
• Knowledge of data orchestration tools (Airflow, Prefect)
• Experience with data governance and cataloging tools
• Familiarity with machine learning data pipelines or feature stores
• Experience with Reverse ETL tools (e.g., Hightouch, Census)

Why you’ll love it here

• Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
• Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
• Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
• Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
• Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.
• Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow.
• Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.
• Community Engagement: Make a difference through our volunteering program.

We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences.  We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com. 

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. 

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘25 annual report.

Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom.

Want to help us help others? We’re hiring! 

GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010.

Join us! The GoFundMe Pro team is searching for a Senior Technical Account Manager (TAM) to support the adoption, performance, and technical success of our Enterprise nonprofit customers.

In this role, you will act as a trusted technical advisor and strategic partner, helping organizations implement, integrate, and optimize their use of the GoFundMe platform. You will work cross-functionally with Sales, Product, Engineering, and Support teams to ensure customers successfully deploy solutions, navigate change, resolve technical challenges, and drive meaningful fundraising outcomes.

The Job

• Lead Complex Projects & Drive Outcomes
  • Owns end-to-end delivery of customer initiatives, including integrations, migrations, and new product rollouts
  • Manage project timelines, dependencies, and stakeholders across both customer and internal teams
  • Drive accountability and momentum to ensure projects are delivered on time and with high quality
  • Anticipate risks, remove blockers, and proactively adjust plans to ensure successful execution
• Drive Integrations & Technical Solutions
  • Serve as a technical advisor on CRM integrations (e.g., Salesforce, Blackbaud, HubSpot) and data architecture
  • Design and recommend scalable solutions for bidirectional data syncs, including field mapping, data integrity, and system interoperability
  • Troubleshoot and resolve integration issues (API errors, webhook failures, authentication issues, data mismatches)
  • Translate business needs into effective technical solutions that align with customer goals
• Own Customer Success & Revenue Impact 
  • Manage a portfolio of Enterprise customers, aligning technical solutions to drive adoption, performance, and revenue outcomes (e.g., GDV, conversion)
  • Identify opportunities to expand product usage and increase customer value
  • Partner with Strategic Account Managers to support growth, renewals, and long-term success
  • Connect technical execution to measurable business impact for customers
• Lead Through Change & Influence Stakeholders
  • Guide customers through change management, including new implementations, feature adoption, and process shifts
  • Drive alignment across technical and non-technical stakeholders, including executive audiences
  • Demonstrate strong executive presence in customer interactions, including QBRs and strategic discussions
  • Communicate clearly, confidently, and proactively in high-stakes situations
• Troubleshoot & Resolve Technical Issues 
  • Investigate and resolve complex technical issues across APIs, integrations, and platform functionality
  • Reproduce bugs, gather logs, and document issues clearly for Engineering (via Zendesk, JIRA, or similar tools)
  • Own escalations end-to-end, providing timely updates, workarounds, and root cause analysis (RCA)
  • Identify trends across accounts and proactively escalate systemic issues
• Monitor Performance & Proactively Mitigate Risk
  • Monitor platform usage and integration health (API success rates, sync reliability, data consistency)
  • Identify risks early and take a proactive approach to preventing issues before they impact customers
  • Deliver insights and recommendations during business reviews to inform optimization strategies

You 

• 5+ years in Technical Account Management, Solutions Engineering, Customer Success, or a similar customer-facing technical role
• Strong project management skills, with experience leading complex, cross-functional initiatives
• Experience working with APIs (REST), webhooks, and system integrations
• Familiarity with CRM platforms such as Salesforce, Blackbaud, or HubSpot
• Experience troubleshooting integrations and data sync issues
• Experience using ticketing and issue tracking tools (e.g., Zendesk, JIRA)
• Strong problem-solving skills with the ability to diagnose technical issues and deliver solutions
• Demonstrated executive presence and ability to engage senior stakeholders
• Highly proactive, with a track record of anticipating challenges and driving outcomes

Preferred

• Experience with SQL or data analysis
• Familiarity with iPaaS tools (e.g., Zapier, Workato, Mulesoft)
• Understanding of JSON or structured data formats
• Experience in fintech, payments, or donation platforms
• Experience supporting change management initiatives in enterprise environments
• Experience working with nonprofit organizations or fundraising systems

Why you’ll love it here

• Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
• Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
• Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
• Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
• Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.
• Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow.
• Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.
• Community Engagement: Make a difference through our volunteering program.

We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences.  We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com. 

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. 

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘25 annual report.

Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom.

#LI-RC1

Want to help us help others? We’re hiring! 

GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010.

Join us! The GoFundMe team is searching for our next Senior Software Engineer (Compliance). This team builds the intelligence layer that powers GoFundMe’s ability to move money safely and at scale. Our mission is to design seamless, integrated tools that unify data across internal and external sources; enabling smarter risk decisions, transaction monitoring, and compliance automation. We sit at the intersection of engineering, risk, and data, crafting systems that help GoFundMe protect users, reduce fraud, and ensure every transaction is trusted, transparent, and compliant.If you’re passionate about building fintech systems that create real-world impact, and you thrive in fast-moving, collaborative environments, this is the place for you.

Candidates considered for this role will be located in Buenos Aires, Argentina. 

The Job

• Build the tools that power GoFundMe’s risk intelligence. Design and implement scalable backend services, APIs, and dashboards that integrate data from payment processors, KYC/KYB systems, and internal transaction logs.
• Enable data-driven decisioning. Develop real-time pipelines and tooling for risk evaluation, transaction monitoring, and fraud detection; optimizing for both protection and conversion.
• Bridge risk, compliance, and engineering. Collaborate with Data Platform, Risk, and Product to build automation that enables proactive monitoring, alerting, and case management.
• Own end-to-end systems. From ingestion and normalization to visualization and workflow automation, you’ll drive the architecture for reliable, secure, and auditable risk tooling.
• Advance compliance at scale. Contribute to building frameworks that help GoFundMe remain compliant with global regulations while maintaining a seamless user experience.
• Champion engineering excellence. Participate in code reviews, improve standards, and mentor engineers across data tooling and backend systems.
• Stay close to impact. Participate in on-call rotations to ensure uptime, responsiveness, and reliability for mission-critical systems.

You 

• 5+ years of professional backend software development experience, including building, deploying, and operating customer-facing applications at scale.
• Strong proficiency and hands-on experience with one or more backend programming languages (e.g., Java, Kotlin, PHP).
• Strong proficiency and hands-on experience with event driven development, preferably using Kafka
• Solid professional experience with relational database design, schema modeling, query optimization, and working with ORMs or data access layers.
• Proven experience designing, building, securing, and maintaining GraphQL and/or RESTful APIs using standard frameworks and industry best practices.
• Demonstrable experience identifying, diagnosing, and resolving complex performance and scalability problems in backend systems.
• Proficiency with Git and collaborative development workflows (e.g., branching strategies, code reviews, pull requests) in a team environment.
• Experience working with CI/CD pipelines and associated tooling (e.g., Jenkins, GitHub Actions, Spinnaker) for automated testing and deployment.
• Experience thriving and contributing effectively in an agile, intensely iterative software development process.
• Experience using application performance monitoring (APM) and log analytics tools for diagnostics, observability, and alerting.

Why you’ll love it here

• Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
• Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
• Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
• Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
• Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.
• Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow.
• Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.
• Community Engagement: Make a difference through our volunteering program.

We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences.  We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com. 

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. 

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘25 annual report.

Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom.

Want to help us help others? We’re hiring! 

GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010.

Join us! The GoFundMe Pro team is searching for our next Senior Software Engineer to implement our campaign experiences. The ideal candidate is well-versed in full stack development and is particularly comfortable building the user experience for a dynamic web application. We want to talk to you if you can see beyond the {brackets} and love transforming designs and mockups into highly-scalable, fault-tolerant, and seamless user experiences. 

Candidates considered for this role will be located in Buenos Aires, Argentina. 

The Job

• Analyze, design, and develop software that delivers clean, maintainable code within a large, complex, and established code base.
• Contribute to a microservice based evolution of the technical infrastructure.
• Learn and grow your skills by working collaboratively with experienced and engaged developers to design new features and re-architect existing ones.
• Within an Agile environment, work as part of a Scrum team and develop web-based software solutions.
• Mentor engineers to become proficient developers using best software development practices and processes.

You 

• Bachelor’s Degree in Computer Science or a related field, or equivalent work experience.
• 5+ years of professional software development experience with web development
• Excellent understanding of distributed software architecture with experience debugging distributed systems with high data loads.
• High-level proficiency with React, Javascript ES6, TypeScript, Node.js, HTML/CSS.
• Familiarity with GraphQL, Elasticsearch, Docker, AWS (EC2, ECS, Lambda, SNS).
• Ability to understand product requirements and translate them into technical subtasks.
• Experience with Scrum/Agile development methodologies.
• Comfortable working with agents, agent orchestrators, MCP servers, and many of the newest AI related technologies
• Deep experience with code versioning tools (GIT/Bitbucket).
• A deep sense of quality, and sharp engineering skills with strong computer science fundamentals.
• Experience working with remote and offshore teams

Preferred

• Experience building PCI compliant systems
• Experience with Next.js
• Experience working with a design system
• Experience with eCommerce platforms
• Experience with PHP and Laravel
• Proficient in schema design in relational or NoSQL databases (MySQL, MongoDB).
• Proficient with microfrontend/microservices architecture

Why you’ll love it here

• Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
• Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
• Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
• Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
• Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.
• Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow.
• Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.
• Community Engagement: Make a difference through our volunteering program.

We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences.  We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com. 

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. 

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘25 annual report.

Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom.

Want to help us help others? We’re hiring! 

GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010.

Join us! The GoFundMe Pro team is looking for an integral addition to our tight-knit but growing Customer Support team helping deliver reliable support and solutions for our nonprofit customers. The Senior Technical Support Engineer will become a resident troubleshooting expert and must be able to communicate effectively as a liaison between our Customer Support and our technical leads, coordinating their work with a small group of developers involved in projects and product support. We’re looking for someone who brings 3–5 years of experience in technical support engineering or a similar role, along with strong expertise in issue triage and bug tracking tools.

The Job

Customer experience ownership:

• Manage and own a customer or persona’s experience across the platform as it relates to unexpected behavior
• Work with cross functional partners to triage and prioritize defects across the experience

Collaborate internally and cross functionally. This includes:

• Support and mentor other TSEs
• Attend some scrum meetings
• Support account management teams on calls as necessary
• Create and maintain internal documentation related to relevant product subject matter and wider technical processes
• Serve as POC for hotfix escalations
• Support business critical product functions
• Showcase technical communication skills, effectively getting necessary information across to very technical and very non-technical stakeholders

Manage escalated cases and queue health. This includes:

• Deeper troubleshooting of cases TSE L1 and L2 was unable to resolve
  • Coach TSE L1 and L2 on resolution
• Continual communication on cases escalated from TSE L1 and L2
• Responsible for queue health, in collaboration with TSE L1 and L2 as applicable
• Own support cases escalated by management

Write accurate, clear, and detailed JIRA tickets. This includes:

• Describing the issue, expected results, and steps to reproduce in staging
• Technical details from advanced tooling
• Identifying root cause areas of code in Github
• Clearly communicated impact and scope
• Create and complete database updates to track database work

Ensure we are meeting expectations for Enterprise and Key Accounts

• Partner with technical account managers to address and oversee support experiences around issues of concerns for Key accounts

Be a thought leader. This includes:

• Actively seek knowledge and feedback from others to further skillset
• Tackle challenges with a creative open mind to discover practical and innovative solutions
• Test new ideas with teammates and customers

You 

• 3+ years of experience in technical support engineering
• Proven experience with SaaS application integrations
• Expertise in CRM platforms, such as Salesforce
• Excellent oral and written communication skills. 
• Thoughtful and knowledgeable
• Ability to listen, educate, and empower others
• A process-oriented approach to tasks with the ability to be resourceful when a process doesn’t exist or the answer is unknown
• Demonstrated ability to own and drive performance metrics
• Adaptability and empathy to deliver top-notch experiences to our clients, in a manner that is appropriate for each unique case
• A passion for driving community engagement. You bring fresh ideas and a voice of your own to the table.
• Enthusiasm for innovation, change, and thinking big
• Comfort with a fast-paced office environment and tight deadlines
• Ability to identify trends, investigate anomalies, and present your findings as actionable solutions or processes
• Critical thinking
• Attention to detail

Preferred 

• Strong familiarity with, or interest in, the nonprofit community a plus

Why you’ll love it here

• Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
• Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
• Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
• Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
• Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.
• Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow.
• Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.
• Community Engagement: Make a difference through our volunteering program.

We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences.  We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com. 

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. 

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘25 annual report.

Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom.

#LI-RC1

Want to help us help others? We’re hiring!

GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes – for themselves and each other. Together, our community has raised more than $40 billion since 2010.

Join GoFundMe as our next Staff Machine Learning Engineer (Pricing). In this role, you will design, develop, and deploy machine learning systems that power pricing and monetization programs across GoFundMe such as personalized donation and checkout experiences, donation yield optimization (one-time and recurring), recurring donor LTV optimization, fundraising goal suggestions, and more. This role requires strong end-to-end execution and deep expertise in building production ML systems (data → training → online inference → measurement) with rigorous experimentation and monitoring.

This is a hybrid position. Candidates considered for this role will be located in Buenos Aires, Argentina.

The Job…

• Own end-to-end ML systems for pricing optimization, from problem framing and metric definition (e.g., donation yield, conversion, retention, LTV) to model development, launch, and iteration in production.
• Design and implement backend model pipelines including feature engineering, training, and evaluation.
• Build low-latency real-time inferencing services, including API design, caching strategies, model packaging, and deployment on Kubernetes.
• Collaborate with teams to develop instrumentation and event pipelines to capture user and campaign activity required for training and evaluation (e.g., impression/click/submit, donation amount, tip amount, recurring enrollment/cancellation), ensuring schema quality, lineage, and privacy-by-design.
• Apply causal and experimental methodologies to measure impact and avoid biased optimization, including online A/B testing design, guardrail metrics, sequential testing considerations, and counterfactual/causal approaches when needed.
• Develop optimization approaches appropriate for pricing-like problems, such as uplift modeling, bandits, constrained optimization, calibration, and multi-objective tradeoffs (e.g., yield vs. donor trust, short-term conversion vs. long-term retention).
• Establish ML operational excellence by implementing model observability (latency, errors, drift, calibration, business KPI deltas), automated retraining triggers, rollback strategies, and incident response playbooks for pricing systems.
• Partner cross-functionally with Product, Engineering, Design, and Legal/Privacy stakeholders to translate business goals into measurable technical deliverables and ship safely.
• Mentor and set technical direction for other engineers and scientists through design reviews, architecture decisions, and shared best practices for production ML in monetization.
• Employ a diverse set of tools and platforms, including Python, AWS, Databricks, Docker, Kubernetes, FastAPI, Terraform, Snowflake, and GitHub, to develop, deploy, and maintain scalable and robust machine learning systems. (Full-stack experience—e.g., integrating with web clients and experimentation frameworks—is a plus.)

You…

• 7+ years of hands-on experience building and shipping production machine learning systems, with demonstrated ownership of backend services and ML pipelines in a high-availability environment.
• Strong proficiency in Python and ML libraries/frameworks such as PyTorch, TensorFlow, Scikit-learn, plus strong software engineering fundamentals (testing, code review, CI/CD, API design, performance, and reliability).
• Demonstrated experience in pricing/monetization or growth optimization domains preferred.
• Experience designing and deploying real-time model serving (sub-100ms to low-hundreds ms latency targets), including containerization, scalable inference, feature retrieval, and safe rollout strategies (canaries, shadowing, backward-compatible schema evolution).
• Strong data engineering fluency: building reliable datasets and features using SQL, Spark/Databricks, and warehouse technologies (e.g., Snowflake), with an understanding of event semantics, identity resolution, and data quality controls.
• Working knowledge of experiment design and causal measurement for monetization systems, including pitfalls such as selection bias, interference, and delayed outcomes; familiarity with uplift modeling, bandits, or constrained optimization is a strong plus.
• Experience implementing ML monitoring for both technical and business metrics (drift, calibration, segment performance, latency, error budgets) and operating models in production.
• Ability to break down ambiguous, high-impact problems, define crisp interfaces and success metrics, and deliver iteratively with strong stakeholder communication.
• Strong leadership and mentoring skills and a proven ability to raise the bar on architecture, engineering quality, and operational rigor for ML-powered pricing systems.
• Advanced degree (Master’s or Ph.D.) in Computer Science, Statistics, Data Science, or a related technical field is preferred.
• Sense of humor is optional but appreciated.

Why you’ll love it here

• Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
• Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
• Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
• Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
• Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.
• Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow.
• Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.
• Community Engagement: Make a difference through our volunteering program.

We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences.  We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com. 

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. 

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘24 annual report.

Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom.