The role

We are looking for a Senior Hardware Support Engineer to own production hardware reliability across large-scale, mission-critical data center environments. This role operates at the intersection of hardware engineering, operations, and vendors, ensuring fleet stability, rapid root cause identification, and continuous improvement of server and platform reliability.

You will act as a senior escalation point for complex hardware and firmware issues affecting production systems, driving investigations from symptom to root cause and coordinating resolution across engineering, vendors, and on-site teams. The role requires strong analytical thinking, structured problem-solving methodology, and deep hardware expertise in high-density, performance-critical infrastructure environments.

Your responsibilities will include

• Leading root cause analysis for complex hardware and firmware failures across production fleets

• Aggregating recurring problems and error patterns to identify systemic reliability issues

• Acting as the senior escalation point for hardware-related incidents impacting availability or performance

• Coordinating with vendors to drive timely diagnostics, RMAs, firmware fixes, and corrective actions

• Partnering with internal engineering teams to validate fixes and prevent recurrence

• Performing hardware and firmware validation before fleet-wide rollout

• Driving structured incident investigations using established IT problem management methodologies

• Supporting on-site teams with technical coordination during critical hardware events

• Improving hardware observability, failure tracking, and reporting processes

• Contributing to long-term hardware reliability strategy and fleet-wide stability improvements

What we expect you to have

• Strong hands-on expertise with server hardware in data center or large-scale production environments

• Proven experience performing root cause analysis of hardware and firmware failures

• Deep understanding of server components (CPU, memory, storage, networking, power, BMC) and failure modes

• Experience working directly with hardware vendors and engineering teams to resolve production issues

• Structured problem-solving skills using formal IT or incident management methodologies

• Strong analytical capabilities and ability to interpret logs, telemetry, and error patterns

• Experience coordinating technical activities with on-site operations teams

• Ability to manage multiple concurrent investigations with production impact

• Clear written and verbal communication skills in cross-functional environments

It will be an added bonus if you have

• Experience in GPU-dense, AI, or high-performance computing environments

• Exposure to firmware lifecycle management and large-scale rollout validation

• Familiarity with Linux-based production systems and infrastructure tooling

• Experience improving fleet-wide hardware reliability metrics at scale

Working conditions

• Remote work within the United States

• Occasional travel may be required for on-site coordination or critical hardware events

• Participation in incident escalations for production-impacting events

Key employee benefits

• Comprehensive medical, dental, and vision coverage

• 401(k) plan with company contribution

• Flexible paid time off

• Paid parental leave

• Professional development support

Compensation

$125,000 – $180,000 per year plus annual performance-based bonus.

Part or Full Time candidates are welcome to apply.
Hourly Rate: $16.00/hr. This is a 1099 Independent Contractor position and is not eligible for benefits.

Job Summary:

Veo seeks operations professionals  who are passionate about providing riders with excellent experience by maintaining our vehicles and continually improving the efficiency of our fleet operations. E-Scooter Delivery Drivers locate, swap batteries, and rebalance vehicles throughout the city and perform quality checks and minor repairs.

The ideal candidate for this role will be a team player who loves to solve problems, work with their hands, and be active throughout an entire shift.

Responsibilities:

• Follow the mobile App instruction to complete shift tasks
• Drive a company’s van to find scooters and swap battery 
• Rebalance scooters from low demand to high demand areas
• Perform basic repair and quality check 
• Respond to on-demand requests to locate/retrieve scooters
• Other duties as assigned

Qualifications & Skills:

• 21+ years old
• Valid driver license and acceptable driving record
• Have a smartphone and be App-savvy
• Ability to lift up to 60 lbs scooters without assistance 
• Good communication  and attention to detail

Nice to Haves

• Knowledge of the local geography and street layout 
• Flexible schedule including early morning, night, and weekend shifts
• Related experience in warehouse, manufacturing, delivery, etc.

Perks:

• Competitive hourly wage
• Opportunity to work in a fast-paced, early stage technology company
• Veo credits
• Flexible work hours
• Full time employees are eligible for: Medical/dental/vision coverage, PTO 

E-Scooter Delivery Driver (1099 Contractor)

Schedule:

Shift 1 – Midday (Part-Time Weekends)
Saturday – Sunday | 2:00 PM – 10:00 PM

Shift 2 – Overnight (Part-Time Weekends)
Saturday – Sunday | 10:00 PM – 6:00 AM

Shift 3 – Midday (Extended Schedule)
Thursday – Sunday | 2:00 PM – 10:00 PM

Compensation Type: 1099 Contractor | $16.50/hour

Location:
234 Oxmoor Cir Birmingham, AL 35209

Please Note:
If you are unable to work one of the required shifts listed above or commute to the warehouse location, we kindly ask that you refrain from applying.

Job Summary

Veo is seeking motivated Operations Professionals who are passionate about delivering an excellent rider experience by maintaining our fleet and supporting efficient city-wide operations.

As an E-Scooter Delivery Driver, you will locate vehicles, swap batteries, rebalance scooters throughout the city, and perform quality checks and minor repairs. This role is ideal for individuals who enjoy staying active, working hands-on, and solving problems in a fast-paced environment.

Key Responsibilities

• Follow mobile app instructions to complete assigned shift tasks
• Drive a company van to locate scooters and perform battery swaps
• Rebalance scooters from low-demand to high-demand areas
• Conduct basic repairs and quality checks to ensure fleet readiness
• Respond to on-demand requests to locate and retrieve vehicles
• Support additional operational tasks as assigned

Qualifications & Skills

• Must be 21 years of age or older
• Valid driver’s license with an acceptable driving record
• Comfortable using smartphone apps and digital tools
• Ability to lift and move scooters weighing up to 60 lbs without assistance
• Strong communication skills and attention to detail
• Self-motivated with the ability to work independently and as part of a team

Preferred Qualifications

• Familiarity with local geography and street layouts
• Flexibility to work early mornings, evenings, and weekends as needed
• Experience in warehouse, manufacturing, delivery, or related environments

Perks & Benefits

• Competitive hourly compensation
• Opportunity to work in a fast-growing, technology-driven company
• Free Veo ride credits
• Flexible scheduling
• Medical, Dental, Vision coverage, and PTO available for eligible full-time employees