Technical Information and Content Specialist (Contract, On site) 

Location: Adelaide, South Australia 

About Sony Interactive Entertainment 

Sony Interactive Entertainment (SIE) is at the forefront of innovation in the gaming industry, powering PlayStation experiences for millions of players worldwide. The Technical Operations team is responsible for the infrastructure and tools used throughout the organisation to deliver amazing customer experiences. 

Join the Technical Operations Team, where you’ll help build and document the backbone that keeps PlayStation running seamlessly. You’ll collaborate with brilliant engineers, global teams and creative thinkers to make complex systems clear, usable and future-ready. 

If you have a passion for technology, clarity and storytelling, and you thrive at the intersection of technical depth and communication, this is your chance to make your mark at one of the most iconic brands in the world. 

Responsibilities 

• Assist with the organisation, upkeep, and creation of internal technical documentation relating to areas such as data centres, internet networks, cloud and on-premises compute/virtualisation platforms, and project management. 

• Organize existing documentation – Discover, review and organize existing documentation. Edit and streamline, identify gaps, lead efforts to ensure accuracy and consistency of documentation across the division. 

• Collaborate with key stakeholders, global cross-functional teams , and internal business users to define, support, guide, and maintain documentation standards and requirements. 

• Translate complex systems into clear, accessible “how-to” guides for a wide range of technical audiences. 

• Provide proactive guidance and support to engineers by writing or assisting with writing internal technical documents, standard operating procedures and other software, systems or network related documentation. 

• Draw and maintain technical diagrams to support operational documentation. 

• Review and maintain various document and presentation templates. 

Skills and Knowledge 

• BS/BA in Technical Communication, English, Computer Science, or equivalent preferred. 

• 3+ years of relevant experience in a Technical Documentation or related role, in addition to an IT, network, software development or related field. 

• Strong general technical skills. 

• Experienced with using Atlassian Confluence and Jira. 

• Comfortable with using, interpreting, and documenting terminal commands in Unix-like operating systems, software code in code repositories like GitHub and GitLab, and network infrastructure configuration. 

• Strong knowledge and technical understanding of internet networks, data centres, cloud and on-premises infrastructure, and other related areas. 

• Experience in designing visual assets such as workflow charts, diagrams, banners, images and presentations. 

• Meticulous, with a sharp eye for consistency, grammatical errors and ambiguities. 

• High competency with written and spoken English. 

• Excellent communication and presentation skills – facilitate collaborative and instructional sessions, provide strong clear guidance and support. 

• Curious, eager to learn, and not afraid to ask questions. 

• Proficient in taking and organizing notes; ready to answer questions on-demand. 

Additional attributes 

• Experience working alongside global operations teams across different time-zones and countries. 

• Familiarity and/or competency in languages other than English, such as Japanese. 

• Professional experience as a Business Systems Analyst 
• Familiarity or experience in graphical design, using applications such as Adobe Photoshop or Illustrator. 

About the Role

Sony Interactive Entertainment’s Global Network Engineering Team (NetTeam) designs, manages, and supports global IP networks that underpin our world-class gaming and corporate services, including:

• PlayStation Plus Game Streaming (Cloud Gaming subscription service)
• SIE Backbone Services (SBS) including SIE Global Corporate Network (SGCN) inter-office, Data Center, VPN (Layer 2/3), Cloud (AWS DX, others), and Internet connectivity for SIE offices worldwide
• Static content delivery services for game downloads and PlayStation Network (PSN) updates.  

With the NetTeam’s ongoing growth, we are looking for a highly experienced Principal Network Planner to become part of NetTeam. This presents an outstanding opportunity to direct and manage global planning and sourcing activities, impact network strategies, and guarantee the best possible player experience and corporate network performance.

This is an exciting opportunity to work with one of the most respected gaming brands in the world. You’ll contribute to the backbone that powers PlayStation’s global gaming experiences, driving innovation and delivering outstanding network performance for millions of players worldwide!

Primary Purpose

The Principal Network Planner will act as NetTeam’s lead for sourcing, negotiating and contracting network capacity for our global IP networks in the key areas of:

• Edge connectivity (peering, IP transit, IXs)
• Telecommunication circuits (dark fiber, wavelengths)
• Colocation facilities
• Content delivery networks

Key Responsibilities

Vendor Management & Strategy

• User your extensive global network to engage executive leaders within our vendor community to actively manage relationships, drive deliverables, and lead negotiations on commercial terms and service agreements
• Influence network connectivity strategies and build future sourcing initiatives
• Represent NetTeam at industry forums and maintain strong market knowledge
• Manage vendor commercial agreements and performance

Technical Leadership & Development

• Provide expert mentorship on global network builds, IP/VPN, BGP, and data planning.
• Represent NetTeam in technical discussions with collaborators and cross-functional teams
• Drive decisions to improve reliability, scalability, and performance
• Innovate processes, metrics, and workflows to optimize global network initiatives
• Deliver low-latency, highly reliable services to our customers

Capacity Planning & Continuous Improvement

• Assess network capacity trends, forecast future needs, and model growth or failure scenarios
• Develop regional and service-specific roadmaps aligned with business requirements
• Design and then secure services to establish points of presence (PoPs) in new countries or expand services in established regions
• Continuously optimise cost, service levels, and operational efficiency

Key Relationships

• Internal: Network Engineering, Data Center Sourcing, SIE Business Intelligence, global SIE WAN/LAN/IT groups
• External: International vendors, hyperscalers, telecom providers, industry peers

Minimum Requirements

Education & Qualifications:

• Bachelor’s or Master’s degree in IT, Computer Science, or Engineering, or equivalent experience

Experience & Skills

• 25+ years in hyperscaler, telecom, cloud, or internet exchange environments
• Proven track record in network engineering, architecture, or strategic sourcing
• Experience managing multiple international vendors and high-spend portfolios (>$80M/year)

Proficiencies

• Expert knowledge of network engineering principles, scalability, performance, and cost management
• Experience with forecasting, demand planning, and participation in global network standards
• Strong problem-solving skills in complex and ambiguous environments
• Personal drive, resilience, creativity, collaboration, integrity, and excellence
• Outstanding communication skills, able to influence teams and collaborators at all levels
• Mentorship experience for junior and senior network planners and engineers
• Ability to lead across multiple organizational layers

Other Requirements

• Willingness to travel internationally
• Flexibility to work outside standard hours to coordinate with global suppliers

Client Associate Manager

The Role

The Client Associate Manager is an important role, ensuring operational excellence and responsible for driving day-to-day work that delivers effective campaigns.

You’ll work on a range of local and national clients, having the opportunity to take ownership of client relationships and campaigns with support from our wider team of specialists.

Your Primary Responsibilities

• Cultivate strong, trusted relationships with clients at an intermediate level.
• Take the lead in planning best in class, effective campaigns.
• Proactively recommend tactics and opportunities that resolve client challenges and objectives.
• Support the wider team to oversee the implementation of campaigns.
• Lead the development and presentation of insightful and progressive post analysis reports.
• Lean into our suite of AI driven tools, reducing manual processes and driving more effective outcomes for our clients.

What Makes You Great

• You’ll ideally have 2-3 years in an agency or media sales role.
• You feel empowered to bring your authentic self to work, and contribute to great teamwork, knowing your individual ideas and thoughts will be welcome.
• Keen interest in our industry and excited to work with market leading partners & technologies.
• Inquisitive and demonstrates desire to understand and know more.
• Ability to prioritise tasks effectively, ensuring that the most important and urgent ones are identified and addressed first.
• Results driven with the ability to identify and clearly articulate what’s working and why.
• Problem solving mentality.
• Attention to detail.
• Clear communicator.

Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria. At WPP Media, we strongly encourage you to apply if you’re interested: we'd love to know how you can positively impact our team with your experience!

Apply now and share your CV via the link! 

#LI-PROMOTED

Performance Group Director 

About WPP and Wavemaker: WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values: o Be Extraordinary by Leading Collectively to Inspire transformational Creativity. o Create an Open environment by Balancing People and Client Experiences by Cultivating Trust. o Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise. A Leading WPP Media Brand, Wavemaker positively provokes growth for clients by reshaping consumer decision-making and experiences through media, content, and technology. Our name is both our mission and our method. We do our best work for brave brands and people who relish being challenged to go further and faster, together.

The Role

The Performance (Implementation & Activation) Group Director is a critical role, ensuring we are setting our clients up for success now and in the future. You lead a large team, who specialise in Implementation Planning & Activation. You provide thought leadership and drive key senior client and publisher engagement, producing best-in-class solutions that fuel growth for our people, our clients and our organisation. As a leader, you will be expected to set up an environment where people have clarity on their performance & career paths and are empowered and encouraged to reach their full potential.

Your Primary Responsibilities:

• Be a critical senior consultant for your client, spanning Media Negotiations, Implementation Planning and Activation.

• Provide innovative strategic insights by acting as an expert on the client's business, industry and competitors.

• Brings innovation and creativity to the table, leveraging insights from across the market.

• Ensure all client KPI's and contractual commitments spanning Media Negotiation, Implementation Planning and Activation are delivered consistently.

• Motivate and empower team to achieve individual, team and organisational goals.

• Foster agency-wide knowledge sharing, and continuous learning around point of views, trends, and relevant skills to continue nurturing a high-performing agency.

• Build the agency's reputation by contributing to entries for awards and competitions and by contributing to industry thought leadership.

• Actively contribute to new business development and pitching when required.

What Makes You Great:

• You feel empowered to bring your authentic self to work, and contribute to great teamwork, knowing your individual ideas and thoughts will be welcome.

• Extensive experience leading a large diverse team, with extensive media investment and client service experience.

• Strong, up to date, media landscape knowledge.

• Inspiring communicator, with exceptional presentation skills.

• Excellent analytical and problem-solving skills, with the patience to examine detail and create solutions.

• Collaborative and astute - able to build trust and respect within a network.

• First class negotiation skills.

• Results Driven.

Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria. At WPP Media, we strongly encourage you to apply if you’re interested: we'd love to know how you can positively impact our team with your experience!

Apply now and share your CV via the link!

#LI-PROMOTED