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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Workplace Ambassador (WA)

Work Dynamics, Oracle Account

The Workplace Ambassador is generally the first point of contact for visitors, users, and vendor personnel. That ever-present welcoming smile and greetings is the start of the great Workplace Experience for visitors and regulars alike. This role needs to portray Professionalism and Demeanor: Maintaining a consistent professional, friendly appearance, and workspace environment.

This role will undertake and be proficient in administrative duties that will include but not be limited to:

WA Duties

• Answering and screening Incoming calls.
• Ensuring reception desk is always covered.
• Mail/ parcel incoming/ outgoing deliveries, internal distribution, and communications to users. Creation of new hire mail slot and retrieve resigned employees mail slot.
• Meeting room/ Flex Office bookings and visitors’ registration.
• Reception, escorting visitors to meeting rooms and visitor management.
• Badge management.
• General enquiries.
• Portable/ Mobile AV devices management.
• Cheques received to be recorded.
• Arrange monthly courier for deposited cheques and invoices.
• Day to day operations in handling requests and resolving issues.
• Daily check for any facilities defects (Reception & Lobby Area) and ensure all equipment is in good working condition. All stationeries topped up and available for the reception area and external meeting rooms. Ensure these checks are well recorded and documented.
• Service requests received are promptly picked up, communicated and attended to (Priority).
• Be on top of all the meeting rooms requests and set up according to the users’ instructions. AV and audio equipment are set-up, tested and in working condition before user starts.
• Asset retirement process is properly executed and updated in the system.
• Communications for the PTW and required documents. Vendor work permits including safe work method statements, Risk assessment and service validation submitted to building for approval.
• Updating of Action Tracker and entering the system (Corrigo).
• Coordinate with Security team on issues with doors and access.
• Attending to other ad-hoc request/ feedback and supporting any on site projects.

An important aspect of your role is to understand the status of the offices and facilities, for which you will often be checking to ensure the cleanliness and condition are maintained to upkeep the image of the client’s office.

You will be responsible for creating and managing Service Request tickets through the platform.

You will be working with vendors for permit to work with the building and ensure all the safety process and documents are in place. You will be sure to check all incoming deliveries for accuracy and to document the receipt of such goods.

Part of your job scope is to hit key performance indicators and meet service levels required. This is on top of Meeting the clients’ facility's needs, making everyone safe and risk-free, be a Team Player & Be Client Focused.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.