Shift Pattern: Monday to Friday, 08:00 - 16:00 (37.5 hours a week)

Key Responsibilities

• Provide administrative support to warehouse operations, ensuring all paperwork and system records are accurate and up to date

• Create, process, and file delivery notes, goods-in records, pick lists, and dispatch documentation

• Maintain accurate records for inbound, outbound, and returned goods

• Support shift managers and supervisors with daily operational reporting.

• Update and maintain Warehouse Management System (WMS) data, including receipts, movements, adjustments, and despatches

• Investigate and resolve stock discrepancies in line with agreed procedures

• Assist with cycle counts and full stock takes, including reporting variances

• Ensure data accuracy to meet customer and audit requirements

• Act as a key point of contact operationally for customer queries relating to orders, stock, and deliveries, supporting the customer service team with responses

• Provide timely and accurate information to customers in line with service level agreements (SLAs)

• Escalate issues or risks that may impact service or accuracy.

• Liaise with transport providers and internal planning teams to support booking, despatch, and delivery activities

• Ensure all despatch documentation is completed accurately and on time

• Support proof of delivery (POD) tracking and query resolution.

• Ensure all documentation is completed in line with company procedures, customer requirements, and legal obligations

• Support compliance with Health & Safety, and quality standards

• Always maintain audit-ready records.

KPIs

• Accuracy of system data and documentation

• Timeliness of order and stock updates

• Stock variance and investigation closure

• Customer service responsiveness and quality

Knowledge & Experience

• Strong attention to detail and accuracy

• Good organisational and time management skills

• Ability to prioritise tasks in a fast-paced environment

• Confident communicator, both written and verbal

• Strong IT skills, including Microsoft Excel and warehouse systems

• Problem-solving mindset with a proactive approach

• Previous experience in a warehouse, logistics, or 3PL environment (preferred)

• Understanding of warehouse processes including goods-in, picking, packing, and despatch

• Experience using a Warehouse Management System (WMS) is highly desirable

• Familiarity with KPIs, SLAs, and customer-focused operations

• GCSEs (or equivalent) in English and Maths

• Additional qualifications in logistics, administration, or supply chain (desirable).

• Reliable and dependable

• Team player with a flexible attitude

• Calm under pressure

• Professional and customer focused.