Job Description

Hello Future Underwriter III,

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team in FR Life Assurance, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Conduct tele interviews or tele-underwriting.

• Manage medical, occupation, part-time activities, travel and Financial Underwriting standard and substandard cases for: Disability and Critical Illness Underwriting, Income Protection, Business Cover, Group Risk, Alterations and Queries.

• Ensure placement of cases according to reinsurance treaty and internal guidelines.

• Liaise with planners/Business Development Manager on special terms, queries, presales and underwriting refreshers sessions with the front liners.

• Ensure resolution of underwriting enquiries and high priority cases.

• Drive and ensure involvement in Chief medical Officer sessions and other Underwriting training presentations (i.e., Case Studies, Sales training).

• Ensure underwriting - medical queries and tasks allocated are resolved timely and effectively by providing first time resolution on enquiries.

• Ensure accurate completion of documentation as per departmental guidelines to meet client needs and effectively utilize IT systems to ensure accuracy of documentation.

• Ensure adherence to organizational best practice and legislative requirements. Adhere to policies and procedures and take corrective action where necessary.

• Ensure all risks to the company are mitigated, identified, and escalated where necessary.

• Maintain a broad product knowledge to respond to customer queries effectively and accurately.

• Stay abreast on industry regulations, trends and best practices in underwriting.

• Approve and countersign cases above the acceptance limits of the underwriter.

• Provide coaching and mentorship to junior staff in the team to ensure optimal performance of the team and knowledge sharing.

• Actively anticipate and identify opportunities for improvements to our processes and procedures.

• Proactively solve problems, and recognize risk exposures, manage and escalate these where appropriate.

• Assess all applications not accepted by the online underwriting engine – initial applications, additional information and policy alterations.

• Provide fair and balanced underwriting decisions using the appropriate amount of evidence necessary.

You will be an ideal candidate if you have:

• Grade 12- Matric

• 5+ Years relevant medical training or previous medical underwriting at an advanced level

• 5 Plus years of proven experience as an Underwriter in the life insurance industry

• A proven working or higher- level knowledge of lump sum disability and critical illness, incomes protection, business cover and group risk

• Knowledge of insurance products, regulations and underwriting guidelines and current practices

• Experience in working with underwriting systems and tools

• Be competent in interpretation of doctor’s reports, medical results and risks link to abnormalities of these

• Assessment of medical, financial and occupational underwriting risk of an organization

• Proven experience as an underwriter in life insurance industry

You will have access to:

• Opportunities to network and collaborate

• A challenging working environment that is progressive and agile

• Opportunities to innovate where initiative is taken and owned end to end

We can be a match if you have the following:

• Adaptable and curious

• Have a proven successful track record.

• Thrive in a collaborative environment.

• Detail-oriented

• Proactive and accountable

• Calm under pressure 

• Collaborative mindset

• Flexible and adaptable in a dynamic work environment

Apply now if you are interested in taking the next step. We look forward to engaging with you!

Thank you for your interest in joining our talent community. Please note that this advertisement is not for an active vacancy, and as such you will not receive a decline notice or status update immediately. We are currently gathering applications to build a talent pool for future opportunities. By submitting your application, you will be considered for similar roles that may become available. We appreciate your interest and look forward to potentially working with you in the future.

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

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Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.