Position:                              Customer Service Representative/Teller

Department:                      Retail Bank Branches

Reports To:                         Branch Managers, Assistant Managers, and Supervisors

Employment Status:      Full-Time, Nonexempt

Office Location:                Ossining Branch

Supervise:                            N/A

Job Summary:

Perform a broad variety of customer services including opening new accounts and handling service questions from customers. Introduce products and services to customers, when appropriate.  Accurately and efficiently process and record routine transactions for bank customers including cashing checks, accepting deposits and withdrawal, processing loan payments and money transfers.  Promote and advise on bank’s products and services.

Job Specific Responsibilities and Duties:

• Assist customers with new bank accounts, account options, and transferring funds from other bank accounts.
• Maintain existing bank accounts.
• Answer customer telephone and written questions regarding checking and savings accounts and other bank related products.
• Solve problems for customers and branch staff concerning all services provided by the bank.
• Input all CIF and file maintenance necessary to set-up the various accounts.
• Refer customers interested in mortgage or investment products to the appropriate department representative.
• Read and review available literature pertaining to regulations governing accounts.
• Cover platform area for the Branch Manager when out of the office.
• Receive and count working cash in drawer at beginning of the work shift. Report any discrepancies to supervisor.
• Provide Teller Services:

• Cash customers’ checks.  Adhere to check cashing regulations (i.e., verify written and numerical amounts, signatures, identity of person who is to receive payment, and sufficiency of funds in customer account).  
• Accept cash and check deposits. Examine for proper endorsements and accuracy of deposit slip computation.  Enter total deposit in passbook or on deposit receipt. 
• Process withdrawal requests through proper identification of the person requesting the payment.
• Perform Services for customers such as ordering bank cards and checks.
• Accept loan payments and mail transactions and issue appropriate receipts. Count, sort and package money and fill cash orders. Use calculators, and on-line savings machines to verify and record transactions.
• Issue tellers checks and money orders, and charge the appropriate service charges.
• Stand post at the teller station ready to provide service.
• Balance daily work and prepare required forms in accordance with standard procedures, as well as securing transaction records and cash in the vault.

Basic Responsibilities:

• Respond to incoming calls, e-mails, mail and in-person requests.
• Comply with company policies, practices and procedures.
• Attend assigned meetings.
• Manage customer documents and information in an organized, efficient and secure manner.
• Interact with customers in a professional and pleasant manner.
• Represent company as a professional in appearance and manner.
• Communicate with the highest level of professionalism and integrity.
• Perform quality and quantity of duties as expected for position.
• Complete company required training courses as assigned.

Qualifications:

• High School diploma or general education degree (GED).
• One to two years related experience and /or training; or equivalent combination of education and experience.

Job Specific Requirements:

• Basic personal computer skills.
• Strong numerical ability.
• Excellent communications skills.
• Accuracy and attention to detail.
• Honesty and integrity.
• Judgment.
• Stress tolerance.
• Adaptability.

The job description outlined above is considered a core list of job duties/requirements.  This document should not be considered a complete or comprehensive list.  The incumbent assigned to this position is required to perform the duties listed above.  The incumbent is also expected to adapt to changes and/or additions as needed.  Nothing contained within this document is intended or shall be construed to create or constitute a contract of employment between any employee or group of employees and Emigrant Bank and its Subsidiaries.  Emigrant Savings Bank and its Subsidiaries retain and reserve any and all rights to change, modify, amend, add to or delete from any section of this document as it deems, in its judgment, to be proper. Emigrant Savings Bank and its subsidiaries and affiliates are Equal Opportunity and Affirmative Action employers.