About this Technical Specialist - Tier 1 (Client) role at Commvault
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About Commvault
Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.
Technical Specialist - Associate (Client)
The Opportunity:
The Customer Support Technical Specialist - Associate is the technical role within the Customer Support organisation. This role entails taking calls from the assigned technology queue and assisting customers with their technical queries and issues.
What you’ll do…
- Provide remote assistance to customers with their technical issues
- Maintain personal assigned incident queues, keeping customers updated
- Keep incident backlog and aged calls within defined ranges
- Maintain Customer Satisfaction levels to within or above defined
Who you are?
This role requires a minimum of 3+ yrs. of industry-based experience, using enterprise level platforms and applications.
- Customer Support Associates must have a solid technical foundation across areas such as Operating Systems (Wintel or Unix/ Linux), & Networking.
- They should have proven technical experience and sound troubleshooting They should have good communication skills and customer empathy.
- Engineers tackle issues end to end - be it Deployment, Configuration, Backups, Archiving, Restores, Replication, Performance benchmarking etc across a broad spectrum of cutting-edge technologies listed below -
- On prem hypervisors - VMware, MSFT Hyper-V
- Containerization - Kubernetes
- Cloud hypervisors - AWS, Azure, GCP, Nutanix AHV, OpenStack, OCI, OpenShift, RHEV
- FS - Windows File Systems
- Also, as a bonus engineers will have the opportunity to learn and work on challenging technologies like IntelliSnap using storage arrays from vendors like Netapp, Nutanix, DellEMC, HDS, HPE etc
You’ll love working here because...
- Continuous professional development, product training, and career pathing
- Annual health check-ups, Tuition Reimbursement
- An inclusive company culture, an opportunity to join our Community Guilds
- Personal accident cover and Term life cover
Ready to #makeyourmark at Commvault? Apply now!
Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.
Commvault’s goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email [email protected] For any inquiries not related to an accommodation please reach out to [email protected].