Key Responsibilities

Primary duties may include, but are not limited to:

• Oversees all HT&P services projects to maintain schedules to meet with customer requirements.
• Identifies resources, assigns individual responsibilities and schedules field service work & technicians, makes tracking and progress reporting to job completion.
• Act as the key contact to recurrent customers, from the stages of customer enquiries and standard quotations development, to job completion and invoicing.
• Compiles Job Safety Analysis prior to start work on site.
• Ensures timely return of Customer service feedback forms.
• Assists with coordinating with TDW HT&P inspection personnel as required.
• Makes sure Field Technicians deliver safe services performances in compliance with TDW standards and applicable HSE rules.
• Ensures that the technician has the required certifications/skills to execute the assigned operations and provides technical support to technicians when required.
• Supervises the execution of assigned HT&P interventions according to the contracts.
• Coordinates special projects.
• Ensures effectiveness of the operations to meet established objectives, observe corporate policies, and prompt corrective action taken if necessary.
• Ensures all workshop activities are properly performed according to the intervention planning and takes final decision relative to workshop activities if required
• For services quoted and delivered locally, makes sure that engineering, technical and quality assurance programs for services comply with TDW and customer’s quality standards.
• Monitors the use of various outside companies to source/rent equipment to ensure the execution of the interventions according to the established planning.
• Remains current on new developments, policies and procedures relating to equipment and operational/maintenance techniques and implements changes as necessary.
• Is responsible for regular monthly HSE reporting.
• Maintains clean, orderly work area.

Experience

• Technical degree or equivalent preferred, combined with min 3 years of pipeline operations or related experience.

Knowledge, Skills, and Abilities

• Familiarity with hydraulics, piping materials and operating fluid systems; ability to read blueprints.
• Fluent in English.
• Must be available for calls afterhours, evenings, and weekends as needed.  
• Good commercial and interpersonal skills.
• Strong organizational skills.

NOTE: This position is a DOT position and is considered to be safety sensitive