About this Technical Lead – IT Systems & Asset Management role at CommerceIQ
The Company
CommerceIQ is building the AI platform that runs commerce for the world's largest brands. We are not selling AI demos. We are shipping AI agents for content, media, and sales into the workflows of the Fortune 100 every week.
Customers include Coca-Cola, Nestlé, Colgate-Palmolive, Mondelez, Samsung, and Kellogg's. Backed by SoftBank, Insight Partners, and Madrona. Headquartered in Mountain View with teams across the US, India, Canada, and the UK. Pre-IPO.
Role Overview
CommerceIQ is looking for a Technical Lead – IT Systems & Asset Management to own and lead corporate IT operations, systems administration, endpoint management, identity, IT assets, enterprise applications, security, and automation.
Key Responsibilities
- Lead IT Systems Administration across Windows, macOS, and Linux environments.
- Manage endpoint/MDM platforms such as Jumpcloud, Jamf, Intune or equivalent.
- Own IT Asset Management including procurement, inventory, allocation, tracking, lifecycle, and disposal.
- Manage SSO, MFA, IAM, user provisioning, and access management.
- Administer enterprise applications such as Google Workspace, Microsoft 365, Jira, Slack, and other SaaS platforms.
- Drive IT security, compliance, patching, endpoint protection, and access governance.
- Lead employee onboarding and offboarding processes.
- Drive IT automation using PowerShell, Python, Bash, or APIs.
- Manage IT vendors, licenses, renewals, and technology evaluations.
- Define IT processes, SLAs, documentation, and operational standards.
- Act as the technical escalation point for complex IT issues.
- Mentor IT engineers and drive continuous improvement.
Required Skills
- 10–12 years of experience in IT Systems Administration / IT Operations.
- Strong Windows/macOS administration and troubleshooting experience.
- Hands-on experience with MDM, IAM, SSO, and endpoint security.
- Strong IT Asset and SaaS License Management experience.
- Good knowledge of networking, VPN, DNS, DHCP, and enterprise IT systems.
- Experience with ServiceNow, Jira Service Management, Freshservice, or similar ITSM tools.
- Strong scripting/automation skills.
- Experience with SOC 2 / ISO 27001 / IT compliance is a plus.
- Strong leadership, communication, ownership, and problem-solving skills.
Ideal Candidate
A hands-on technical leader who can own IT systems end-to-end, improve operational efficiency, automate manual processes, strengthen security, and provide technical direction to the IT team.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other category prohibited by applicable law.
